building relationships: the navigator checklist dpn training chicago 11/04
TRANSCRIPT
BUILDING RELATIONSHIPS: THE NAVIGATOR CHECKLIST
DPN Training Chicago 11/04
SETTING STRONG ANCHORS
IDENTIFY WHO IS YOUR CUSTOMER
Job seekers with disabilities Individuals with disabilities who say
they are uncertain about working. One stop partners Community agencies who support
people with disabilities Businesses
Where to find the information customers may need to help achieve employment goals?
Make a list of key agencies/contacts. Start within your one stop or other
partners.DVRS, SSA, community college, WIA
Expand list to include people from other local agencies, state & federal.
Take Initiative
Don’t wait for others to contact you. Briefly explain who you are. Request to meet. Be flexible when/where to meet. Expect short amount of time to meet. Take advantage of any amount of
time you can spend with key contact.
Staying afloat. Relationships are your life ring.
Your approach…
What can the Navigator do for them? Establish trust. Listening is the key. What do I want to learn from them? A win/win situation so they want to
keep in touch. Navigator is a new concept; be
prepared to have ideas of how you can be of assistance.
GIVE THEM THE COMPASS!
HOW MAKE OUTREACHSUCCESSFUL
Make them look good, give key info. Help them invest in the partnership. Follow up visit with thank you note. Follow up visit with new information. Invite them to present their expertise. For one stop partners, share
examples of your work in reports.
CALM WATERS
OR WHITE CAPS? BE PREPARED
Changing environments Building relations takes TIME. Don’t get discouraged. You may go
backwards before you plunge forward.
Small steps turn into destinations. Build upon the positive. Fill your sails. Recognize advantages &
disadvantages. Focus on advantages.
Recognize the advantages… Rural Area vs CityAdvantages: Fewer agencies Increase likelihood of so it is likely you having more programs may know all key available at local level
contact people.
Disadvantages: May not have all More people to work
of the programs with increases available in the challenges forarea. Need more everyone to research & may work together.need to work more regionalize.
QUESTIONS? Mary Lynn ReVoir, Navigator Iowa Workforce Development
Region 1 (Northeast) [email protected]
866-520-8986 ext. 114TTY 1-800-391-1399
www.iowaworkforce.org/region1
Auxiliary aids and services are available upon request for individuals with disabilities.
An Equal Opportunity Employer/Program
THANK YOU