building services and developing relationships: from clients to collaborative partners
DESCRIPTION
This presentation will provide practical steps and best practices for flipping the traditional hierarchical client and consultant type relationship to a more dynamic collaborative partnership between faculty members and teaching and learning professionals. The IT division of the School of Government at UNC–Chapel Hill will share their experiences with developing this partnership so participants can begin building similar relationships with their own faculty. Attendees will have an opportunity to share their experiences and ask questions of each other and the presenters. Co-presentation with Georgia Allen at the EDUCAUSE Southeast Regional.TRANSCRIPT
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Presentation Overview
1. Overview of the School2. A timeline of cultural change3. Building Collaborative Partnerships4. Lessons Learned
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Overview of the School
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UNC School of Government
Established in 1931 Approximately 75 faculty members hold law degrees, doctorates, and
other advanced degrees Our subject areas are state and local governance, public budgeting
and finance, public policy, public health, and judicial branch education The School also offers a Master of Public Administration. This is a full-
time graduate program offered both as residential and online Each year 12,000 public officials attend our courses both local and
statewide We produce over 50 books, periodicals, and other reference works in-
house In addition we offer advisory, research, and consultation services to
public officials
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Timeline of Cultural Change From Customer Service
to Relationships
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How Are We Building Relationships
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Building Collaborative Partnerships
FacultyExpertise
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Building Collaborative Partnerships
FacultyExpertise
ITExpertise
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Building Collaborative Partnerships
FacultyExpertise
ITExpertise
OurProcess
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Building Collaborative Partnerships
FacultyExpertise
ITExpertise
OurProcess
Cycle of Communication
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Cycle of Communication
Frequent, accurate
communication
Share expertise and information
Better understanding and more trust
More interest in working together
Opportunities to share
information
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Lessons Learned
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Lessons Learned
Vision Navigation Chanel your inner Scout, get prepared Read, connect, attend Be patient and persistent it takes time Hire staff with relationship skillsDeveloping Relationships Build rapport and trust Small projects lead to bigger projects Faculty like hearing of/from other faculty
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Contact Us
Georgia Allen| [email protected] Assistant Dean, Information Technology919.962.8197http://www.twitter.com/Aves_telex http://www.linkedin.com/in/allengeorgia
Georgia Allen
Rob Moore | [email protected] Designer919.966.5911http://www.twitter.com/mind_innovator http://www.linkedin.com/in/mindofaninnovator
Rob Moore