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About the Contract How do I use this Contract? What’s on Offer? Who are the Contractors? Need more Information?

Bulk Groceries and Fresh Produce 2 October 2010 to 1 October 2014

Contract No. CUA44409 Document No: 00561791 Last Updated: 19 September 2014

Buyers Guide – Bulk Groceries and Fresh Produce CUA 44409.

Department of Finance

ABOUT THE CONTRACT Contract Number CUA 44409

Contract Term From 2 October 2010 to 1 October 2014

Status Mandatory in the Perth region

Categories • A - Shelf Stable, Non perishable and Dry goods

• B - Bread & Bakery Products

• C - Ready-to-drink Beverages (Non-Alcoholic)

• D - Meat, Fish, Poultry, Eggs and Smallgoods

• E - Fruit Vegetables, including prepared vegetables

• F – Dairy Products

Key Features and Benefits

Wide range of groceries products available at fixed prices

Choice of multiple brands per product

‘Pick and Buy’ arrangement

Free delivery in the Perth region (depending on minimum order levels)

Contract Manager A dedicated Contract Manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact:

Joanne Morup Contract Manager Tel: (08) 6551 1474 Fax: (08) 9481 0785 Email: [email protected]

Government Procurement


L4 Optima Centre

16 Parkland Road

OSBORNE PARK WA 6017

Postal Address Government Procurement


Locked Bag 11, Cloisters Square

PERTH WA 6850

Supporting Documents The following contract documents and other relevant information can be sourced from Contracts WA

• Buying Smarter brochure

Product catalogue, including prices and search functionality

mailto:[email protected]�


http://www.contractswa.finance.wa.gov.au/�

http://infopage.gem.wa.gov.au/docs/Smarter_Buying_25307.pdf�



HOW DO I USE THIS CONTRACT? CUA 44409 for the Supply of Bulk Groceries and Fresh Produce is MANDATORY for all Western Australian public authorities in the Perth region.

SStteepp 11

WWhhaatt’’ss oonn OOffffeerr??

Click here to choose which products best meet your needs.

SStteepp 22

WWhhoo aarree tthhee CCoonnttrraaccttoorrss??

Click here for a list of the qualified contractors.

SStteepp 33

HHooww mmuucchh wwiillll iitt ccoosstt

Use the Product Catalogue to compare prices and brands before deciding on which Contractor to buy from.

(Product Catalogue can be found at http://www.contractswa.finance.wa.gov.au)

SStteepp 44

BBuuyy iitt!! Buy directly from Contractors or through your agency’s system if applicable.




WHAT’S ON OFFER?

Category A Shelf Stable, Non-Perishables and Dry Goods

Category B Bread and Bakery Products

Category C Ready-to-drink Beverages (Non-Alcoholic)

Category D Meat, Fish, Poultry, Eggs and Smallgoods

Category E Fruit & Vegetables including prepared vegetables

Category F Dairy Products



WHO ARE THE CONTRACTORS? The matrix below lists all Contractors on the CUA and the goods they have been contracted to provide. Please refer to the previous section “What’s on Offer?” for categories.

Please note that some contractors have only been nominated to deliver goods under various sub-categories and not all goods available under a category.

CONTRACTOR CATEGORY TYPE

CATEGORY SUB-CATEGORY PRICE BASIS

Bidvest Perth

A Shelf Stable or Non perishable or Dry Goods

Baking mixes

Biscuits plain, savoury, sweet and chocolate

Breakfast cereals

Canned fruit, vegetables

Canned mushrooms

Canned soup and soup bases

Chocolate and chips

Coffee - instant

Cooking sauces, gravy and seasoning mixes

Dessert toppings

Distilled Water

Dried bread products

Dried herbs, spices or extracts

Flours and cereals

Fixed for 3 months Kailis Bros Pty Ltd

Sealanes Foodservice

Savings Tip: Plan purchases in advance and where possible, order in bulk quantities - know the shelf life of the products so you can order more, less frequently to save time and effort. This also means you can make your orders larger and ensure you meet minimum order values to avoid any delivery fees or surcharges.



Gelatine and jelly crystals

Honey

Jams and fruit preserves

Liquid cordials and long life dairy products

Nut and mixed spreads

Nuts and dried fruits

Pasta and noodles

Pickles

Prepared desserts

Salad dressing and dips

Sugars or sweetening agents

Syrups

Tea

Vegetable and plant oils

Vinegars

Harvey Fresh A Shelf Stable Harvey Fresh – UHT Milk and Soy milk only Fixed for 3 months

George Weston Foods Ltd t/a Tip Top Bakeries

B Bread and Bakery Products

Fresh Bread Fixed for one year Quality Bakers Australia Pty Ltd



Bidvest Perth

B Bread and Bakery Products

Frozen Cakes and Bakery Fixed for one year Kailis Bros Pty Ltd


Quality Bakers B Bread and Bakery Products

Frozen Cakes and Bakery

Quality Bakers only various types of crumpets and muffins, pikelets, croissant and pizza base refer to catalogue.

Fixed for one year

Tip Top B Bread and Bakery Products

Frozen Cakes and Bakery

Tip Top only various types of crumpets and muffins, fruit cake, lamingtons, croissant, pikelets and roll sponge refer to catalogue.

Fixed for one year

Bidvest Perth

C Ready-to-drink Beverages Bottled Water Fixed for one year Kailis Bros Pty Ltd


Bidvest Perth C Ready-to-drink

Beverages Fruit Juices Fixed for one year Harvey Fresh

Coca Cola Amatil (Aust) Pty Ltd C Ready-to-drink

Beverages Soft Drink Fixed for one year Bidvest Perth

Sealanes Foodservice C Ready-to-drink Beverages Soft Drink Fixed for one year



Neverfail Spring Water

C Ready-to-drink Beverages Spring Water (bottled water – 15 litre and dispensers) Fixed for one year

West Coast Spring Water Pty Ltd t/as Palm Springs

Dardanup Butchering Company Nominees Pty Ltd (DBC)

D Meat, Fish Poultry

Fresh Meat – beef, lamb and pork

A range of fresh beef, lamb, pork and veal. Beef is provided in the following grades:

1. Y = Yearling Beef or YS=Yearling Steer;

2. YG = Young Beef or YGS=Young Steer;

3. YP/S = Young Prime Beef/Steer or PR/S= Prime Beef/Steer.

Fixed for 3 months Hudson Holdings Pty Ltd ATF Economy Meats Unit Trust t/as Classic Meats

Mondo Butchers Wholesale

Bidvest Perth


Frozen fish and Savoury Products

Frozen fish and meat products, as well as savouries that includes spring rolls, dim sims and pizza.



Dardanup Butchering Company Nominees Pty Ltd (DBC) D Meat, Fish

Poultry Frozen fish and Savoury Products

DBC - Beef Burgers and Veal Schnitzels only Fixed for 3 months

New West Foods (WA) Pty Ltd D Meat, Fish

Poultry Poultry (fresh & frozen) Fixed for 3 months Wing Hong Food Services



Kailis Bros Pty Ltd

Sealanes Foodservice D Meat, Fish

Poultry Kailis and Sealanes Poultry (frozen only) Fixed for 3 months

Bidvest Perth

D Meat, Fish Poultry Eggs Fixed for 3 months Kailis Bros Pty Ltd


Dardanup Butchering Company Nominees Pty Ltd (DBC)


Refrigerated processed meats Including smallgoods

(bacon, roast beef, ham and roast pork) Fixed for 3 months

Hudson Holdings Pty Ltd ATF Economy Meats Unit Trust t/as Classic Meats

Kailis Bros Pty Ltd

Mondo Butchers Wholesale

New West Foods (WA) Pty Ltd

Sealanes Foodservice D Meat, Fish Poultry Sealanes (Bacon only) Fixed for 3 months

Bell-Vista

E Fruit and Vegetables

Fresh Fruit and Vegetables

Prepared Fresh Vegetables

Note: If you plan to change fresh fruit and veg suppliers, please notify the previous supplier so they can come to retrieve any empty crates.

Fixed for 3 months Select Fresh Pty Ltd

Spinwest Holdings Pty Ltd t/as GA Zimbulis & Sons



Bidvest Perth

E Fruit and Vegetables Frozen Fruit and Vegetables Fixed for 3 months

Kailis Bros Pty Ltd



Bidvest Perth

F Dairy Products

Butter and Cheese

Margarine

Ice-Cream


New West Foods (WA) Pty


Brownes Foods Operations Pty Ltd F Dairy Products Fresh Milk, Cream, Yoghurt Fixed for 6 months Harvey Fresh (1994) Ltd

Sealanes Foodservice F Dairy Products Fresh Milk, Cream, Yoghurt - Sealanes (2kg Yoghurt, Low Fat 5 kg Vanilla yoghurt and Yakult 5s only) Fixed for 6 months



Bell-Vista Fruit & Veg

ABN No: 98 009 462 668

• Category E – Fresh Fruit and Vegetables

Steve Mathews Sales & Marketing Manager

T: (08) 9335 9899 M: 0419 907 819

F: (08) 9335 9646

E: [email protected]

Website: www.bell-vista.com.au

Address: 231 Hampton Rd, South Fremantle WA 6162

Postal Address:

PO Box 107, South Fremantle 6162

Orders Via: Phone, fax or email

T: (08) 9335 9899

F: (08) 9335 9646

Sales Team: [email protected]

Invoice Enquiries: (08) 93359899

Servicing 7 Days a week

Operational 24 hours a day

No minimum order


http://www.bell-vista.com.au/�




Bidvest Perth

ABN No:45 102 255 587

• Category A – Shelf Stable or Non perishable or Dry Goods

• Category B – Frozen Cakes and Bakery

• Category C – Ready to Drink – Beverages (Bottled water, Fruit drinks and soft drinks)

• Category D – Frozen fish and savoury products & Eggs

• Category E – Frozen Fruit and Vegetables

• Category F – Butter & Cheese, Margarine & Ice-Cream

David Houston General Manager

T: (08) 9410 9210 M: 0439 531 586

F: (08) 9494 2999


Website: www.bidvest.com.au

Address: 71 Cocos Drive Bibra Lake WA 6163

Postal Address: PO Box 1555 Bibra Lake WA 6965


T: (08) 9410 9200

F: (08) 9494 2999

Email: [email protected]

Invoice Enquiries (08) 9410 9240

Hours:

Mon – Thurs 7.45am – 6:00pm

Friday – 7:45am – 5:00pm


http://www.bidvest.com.au/�




Brownes Foods Operations Pty Limited

ABN No: 60 146 849 881

• Category F – Fresh Cream, Milk and Yoghurt

Craig Dickson T: (08) 9441 7328

M: 0418 593 856

F: (08) 9441 7700


Address: 22 Geddes Street, Balcatta, WA 6021

Postal Address: As Above


e-mail, Oracle, facsimile and phone. Orders to be placed by 3.00pm on prior day to delivery.

Call Centre number for placement of orders:

T: (08) 9441 7711

F: (08) 9441 7744


Invoice Enquiries: 08 9441 7252

Hours: 7:00am – 5:00pm Monday to Friday

Delivery: Dairy distribution available up to 6 days per week

A minimum order level of 3 crates of dairy products per delivery applies (this minimum level is subject to negotiation)

10% discount off non-listed items





Classic Meats

ABN No: 25 882 617 949

Category D – Fresh Meat (beef, lamb and pork)

Category D – Refrigerated processed meats including smallgoods (bacon, roast beef, ham and roast pork)

Peter Stocker T: (08) 9242 2133

F: (08) 9242 2686


Website: www.classicmeats.com.au

Richard Pethick T: (08) 9242 2623

M: 0417 986 153


Address: Units 6 -7, 2 Powell Street Osborne Park WA 6917

Postal Address: PO Box 66, Osborne Park, WA, 6917


T: (08) 9242 2623

F: (08) 9242 2686


Invoice Enquiries: (08) 9242 2623

Hours: 7.00am to 4.00pm Monday to Friday except public holidays

Emergency after hours contacts available



http://www.classicmeats.com.au/�



http://www.classicmeats.com.au/�



Coca-Cola Amatil

ABN No: 26 004 139 397

• Category C – Soft Drink

Nathan Gallagher District Sales Manager

T: (08) 9449 1291

M: 0437 031 792

F: (08) 9449 1399


Website: www.ccamatil.com

Address: 19-21 Miles Road, Kewdale, WA, 6105.

Postal Address: Locked Bag 2030, Wentworthville, NSW 2145


T: 13 2653

F: (08) 9449 1399



Phone Hours: 24 hour call centre – 13 2653

A minimum order level of 5 crates applies



http://www.ccamatil.com/�




Dardanup Butchering Company Pty Ltd (DBC)

ABN No: 89 869 494 617

• Category D – Fresh Meat – beef, lamb and pork

• Category D - Refrigerated processed meats Including smallgoods (bacon, roast beef, ham and roast pork).

• Category D – Frozen Fish and Savour Products (Beef Burgers and Veal Schnitzels only)

Brian Pittendreigh T: (08) 9780 6000

F: (08) 9725 4205


Website: www.dbctalkabouttaste.com.au

Address:

Lot 6, Wimbridge Road PICTON WA 6229

Postal Address:

PO Box 277, Bunbury, WA, 6231

Orders Via:

Phone, fax or email

T: (08) 9418 5644

F: (08) 9725 4205



7 day emergency call out service


http://www.dbctalkabouttaste.com.au/�




Harvey Fresh

ABN No: 15 065 591 219

• Category A – UHT Milk and Soy milk only

• Category C – Fruit Juices

• Category F – Fresh Milk, Cream & Yoghurt

Steve Audino Food Service Manager

T: (08) 9729 0600

F: (08) 9729 2298


Website: www.harveyfresh.com.au

Address: Third Street, Harvey, WA 6220

Postal Address: PO Box 223, Harvey WA 6220


T: (08) 9729 0600

F: (08) 9729 2298



Hours: 8:00am – 4:00pm Monday to Friday except public holidays

Delivery: Next day (excluding weekends)

Settlement Discount: 2% for payments within 7 working days

A minimum order level of 3 cartons per order applies.

10% discount off non-listed items (shelf stable, dairy) and 15% off (beverages)


http://www.harveyfresh.com.au/�




Kailis Bros Pty Ltd

ABN No: 97 008 723 000



• Category D – Frozen Fish and Savoury Products, Eggs and Refrigerated processed meats and smallgoods.

• Category D – Poultry (frozen only)


• Category F – Butter, Cheese, Margarine and Ice-cream

Craig Shearer Supply Manager

T: (08) 9455 8533

F: (08) 9256 0535


Website: www.Kailisbros.com.au

Address: 23 Catalano Road, Canning Vale WA 6155

Postal Address: Locked Bag 5, Canning Vale, WA 6970


T: (08) 9455 8555

F: (08) 9256 0535



Hours: 8.00am to 5.00pm Monday to Friday

A minimum order of $100 applies under which a $35 fee applies.


0.5% Settlement discount within 7 days and 0.25% within 14 days


http://www.kailisbros.com.au/�




Mondo di Carne Pty Ltd t/as Mondo Butchers Wholesale

ABN No:47 074 619 239

• Category D – Fresh Meat – beef, lamb and pork

• Category D – Refrigerated processed meats Including smallgoods (bacon, roast beef, ham and roast pork).

Robert Garreffa Director

T: (08) 9204 4099

F: (08) 9204 4299


Website: www.mondo.net.au

Address: 824 Beaufort Street, Inglewood, WA 6052

Postal Address: As above


T: (08) 9204 4099

F: (08) 9204 4299




A minimum order of $200 applies, under which a $15 fee applies

Settlement discount of 2% for EFT or Cheque payments within 7 days.


http://www.mondo.net.au/�





ABN No: 20 009 311 540

• Category D – Poultry and Refrigerated processed meats and smallgoods


• Category F – Butter, Cheese, Margarine and Ice-cream

Damon Venoutsos Director

T: (08) 9249 2888

F: (08) 9249 4297


Website: not available

Address: 71 Crocker Drive, Malaga WA 6090

Postal Address: PO Box 2071 Malaga WA 6944


T: (08) 9249 2888

F: (08) 9249 4297


Sales Contact:

Susanne Alexander, Key Account Manager

T: (08) 9249 2888

M: 0418 565 774




A minimum order of $200 applies, under which a $20 fee applies

Settlement discount 1.25% within 7 days and 1% within 14 days.

1.5% Bulk Order discount with $2000.00 purchase on one order/invoice

15% discount on Non-listed frozen fruit and vegetable products and 10% for all other non-listed items






Neverfail Springwater

ABN No: 43 003 559 519

• Category C Spring Water (bottled water – 15 litre and dispensers)

Nathan Gallagher District Sales Manager

T: (08) 9449 1291 M: 0437 031 792

F: (08) 9449 1240


Website: www.neverfail.com.au

Address: 19 – 21 Miles Road Kewdale, WA

Postal Address: PO Box 786, Wentworth, NSW, 2145


T: 0402 890 194

F: (08) 9449 1240



Hours: 6:00am – 5:00pm Monday to Saturday except public holidays

Delivery: Regular fortnightly delivery made during business hours, except under prior arrangements

No minimum order levels

Rental of dispensers: the price for dispensers is the rental price for 12 months. Cup holders attached to all coolers, cups available if required.


http://www.neverfail.com.au/�




Aussie Natural Springwater

ABN No: 40 099 916 793

• Category C – Spring Water (bottled water – 15 litre and dispensers)

John Orrell T: (08) 9209 0600

F: (08) 9209 0699

E: [email protected] Website: www.palmsprings.net.au

David Burton T: (08) 9209 0600

F: (08) 9209 0699


Address: 16 Millrose Drive, Malaga, WA 6090


Orders Via: Fax, phone or email

T: (08) 9209 0600

F: (08) 9209 0699




Delivery: Regular fortnightly delivery with urgent deliveries if needed.

No minimum order values apply

Rental of dispensers: the price for dispensers is the rental price for 12 months.


http://www.palmsprings.net.au/�





Quality Bakers Australia Pty Ltd

ABN No: 45 004 205 449

• Category B – Fresh Bread

• Category B – Frozen Cakes and Bakery (only various types of crumpets & muffins, pikelets, croissant and pizza base refer to catalogue)

Kyle Vanderheyden National Account Manager

T: (08) 9249 2222

F: (08) 9249 1849


Website: www.goodmanfielder.com.au

Daniel Welsh WA Sales Manager

T: (08) 9249 2222

F: (08) 9249 1849


Address: 38 Crocker Drive, Malaga, WA 6090

Postal Address: PO Box 3124, Malaga D.C 6945

Orders Via: Phone, fax, email

Customer Service: T: 1300 225 464

F: 1300 131 199



Complaints to Consumer Advisory Centre – 1800 810 599


Delivery: Orders must be placed by 1PM two days prior to goods being received.

A minimum order of 10 units applies

20% discount on non-listed items


http://www.goodmanfielder.com.au/�





Sealanes (1985) Pty Ltd t/as Sealanes Foodservice

ABN No: 55 009 121 331



• Category C – Bottled water

• Category C – Soft drinks

• Category D – Frozen, Fish and Savoury Produce and Eggs

• Category D – Bacon and Frozen chicken only

• Category E – Frozen Fruit and Vegetables.

• Category F - Butter, Cheese, Margarine and Ice-Cream

• Category F – 2 kg Yoghurt, Low Fat 5kg vanilla yoghurt and Yakult 5s only

Errol Ackoy Corporate Sales Manager

T: (08) 9432 8855

F: (08) 9430 8216


Website: www.sealanes.com.au

Address: 178 Marine Tce, South Fremantle, WA 6162

Postal Address: PO Box 658, Fremantle WA 6959


T: (08) 9432 8852

F: (08) 9430 8216



Hours: 7:00am – 10:30pm Monday to Saturday except public holidays

Delivery: Within 2 working days

A $150 minimum order value applies (A delivery fee may apply below this amount). This will not be applied to customers spending over $4000 a month.

Minimum 10% discount on non-listed items





Select Fresh

ABN No: 33 107 659 012

• Category E – Fresh Fruit , Vegetables and Prepared vegetables

David Stewart General Manager - Providoring

T: (08) 9455 4652

F: (08) 9455 5540


Website: www.selectfresh.com.au

Ian Fowler Account Manager

T: 0407 009 066

F: (08) 9455 5540


Address: 77 Tacoma Circuit, Canning Vale WA 6155



T: (08) 9455 4652

F: (08) 9455 5540



No minimum order level.

Emergency after hours contacts available.


http://www.selectfresh.com.au/�




George Weston Foods t/a Tip Top Bakeries

ABN No: 45 008 429 632

• Category B – Fresh Bread

• Category B – various types of crumpets & muffins, fruit cake, lamingtons, croissant, pikelets and roll sponge only refer to catalogue.

Vic Peovitis T: (08) 9311 5123

M: 0449 195 295

F: (08) 9418 6813


Website: www.tiptop.com.au

Address:

35 Magnet Road, Canning Vale, WA 6155

Postal Address: PO Box 539, Fremantle WA 6160


T: 1800 198 666

T: (08) 9311 5111

F: (08) 9418 6813




Delivery: Orders must be placed by 7PM two days prior to goods receival.

All new customers must quote contract number CUA 44409 initially, otherwise you may not receive the contract pricing until Tip Top is advised that you are an approved purchaser.

A minimum order of 12 units applies

10-20% discount on non-listed products


http://www.tiptop.com.au/�




Wing Hong Food Services

ABN No: 29 057 245 404

• Category D - Poultry

Kai Yuen Dispatch Assistance

T: (08) 9456 2830

M: 0417 928 809

F: (08) 9456 0844


Website: www.winghongwa.com

Michael Chim Marketing Manager

T: (08) 9456 2830

M: 0434 744 138

F: (08) 9456 0844


Address: 8 Madison Street, Canning Vale, WA 6155



T: (08) 9456 2830

F: (08) 9456 0844

E: [email protected] (Wholesale orders)

Account queries: [email protected]


Other: [email protected]


Delivery: Free into store for the metropolitan area

Minimum order value of $150, under which a $15 fee applies.

When placing your order, please provide your customer code, purchase order number, a contact name and phone number and any delivery specifications.


http://www.winghongwa.com/�






GA Zimbulis & Sons

ABN No: 15 009 441 187

Category E – Fresh Fruit and Vegetables

Richard Williams Sales Manager

T: (08) 9256 8711

M: 0403 250 574

F: (08) 9256 1320


Address: 34-36 Canvale Road, Canning Vale, WA 6155

Postal Address: PO Box 1363, Canning Vale, WA 6970


T: (08) 9256 8700

F: (08) 9455 2169



Accounts Enquiries: Rosalind Schmitz

T: (08) 9256 8700

F: (08) 9256 1320



Delivery: Next day delivery – for orders received by 12 noon

No minimum order value

Broken boxes available

$200 minimum order applies ($20 fee applies for orders under this amount)

1.5% Settlement discount within 7 days and 1% within 14 days





Buying Direct Buyers should view the Price Catalogue to obtain prices for the items they require. Where more than one contractor is appointed to a category or sub category, buyers can evaluate which contractor represents best value for money for their needs and then contact the contractor to make their purchase.

Orders should be placed directly with contractors (see contractor details for ordering methods) or through an agency’s procurement system if applicable.

Buyers should check each individual contractor’s details as to which communication method is preferred for placing orders. An outline of these communication methods is provided for each Contractor from page 11.

If you are using a Contractor for the first time, you will probably need to establish a new account.

Pricing Prices for this CUA are fixed so buyers can pick and buy the specified products from the Contractors without calling quotes or tenders. An online catalogue is available through oracle or Contracts WA at www.contractswa.finance.wa.gov.au

Payment by Purchasing Card

The Government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased.

Always remember to inform the supplier that you will be paying by Government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.

Please note: All Contractors have agreed to receive credit card/purchasing card payments and have agreed not to impose a surcharge on the Customer/Agency for credit card payments.

Am I required to use the Contractors Terms and Conditions? No. The Contractor has agreed to the Department of Finance’s Request Conditions and General Conditions of Contract (August 2010). Do not agree or sign any alternative terms and conditions.

Exemption from using this CUA The Department of Finance is responsible for processing and approving all requests from public authorities seeking exemption from using a mandatory Common Use Arrangement (CUA). Requests for an exemption are considered on a case-by-case basis, and a requesting agency must be able to demonstrate that a business need cannot be adequately met by the relevant CUA.

Exemption requests should be directed to the Director Strategic Sourcing in the first instance. Requests for exemption may be received by posted letter or email, but must be in writing and provide sufficient explanation and background to enable the request to be considered. The requesting officer should be the Accountable Authority or delegate of the agency.

Complimentary Feedback and Complaints Resolution Finance aims to continuously improve the services it provides to Customers and welcomes feedback on the level of satisfaction experienced under this contract or with the Contractor(s)




performance. If you are dissatisfied with the goods and/or service provided by the Contractor or have any specific concerns, these should be discussed in the first instance directly with the Contractor.

If the problem or issue is not resolved to your satisfaction, please log your complaints via Finance's online complaints handling facility.

The online form provides for both complimentary feedback and complaint resolution considerations.

http://www.dtf.wa.gov.au/cms/pro_content.asp?ID=682�



NEED MORE INFORMATION? Appendices

Appendix 1: Orders Appendix 2: Accessing CUA Information Online

Forms and Tools Contractors Details Product Catalogue

Links to CUA information Government Contracts Directory ebook

Still need more information? Contact the Contract Manager

http://www.contractswa.finance.wa.gov.au/catalogue.jsp?item=2002&backPage=catalogue.jsp&STMP=111205123326926&thumbnailShow=on#2002�

http://www.finance.wa.gov.au/cms/ContractDirectory/Contract_Directory.pdf?�



APPENDIX 1: ORDERS

Backorders / Substitutes Contractors will take all reasonable steps to ensure that backorders are kept to a minimum throughout the operation of the Contract. The following procedure applies to all backorders and substitute products:

• prior notice must be given to the buyer, with an anticipated delivery date;

• a sample of the substitute or nutritional information of the substitute shall be provided to the buyer, if requested.

Returns The contractor is obliged to pay all costs, including freight costs, incurred by the agency as a result of incorrectly supplied goods.

Delivery Delivery is free to any nominated delivery point located within the Perth Region. Contractors are required to deliver in accordance with the delivery requirements of the Public Authority that will include time of delivery and location. If this cannot be met the contracted suppliers are required to promptly notify the buyer.

Crate Hire No crate hire charges are applicable under this CUA. Crates must be cared for to ensure safe return to the contracted suppliers.

If you plan to change fresh fruit and veg suppliers, please notify the previous supplier so they can come to retrieve any empty crates.

Acceptance of Goods Receipt of goods does not constitute acceptance. You should inspect the goods on arrival to ensure they match your purchase order and then accept or reject the goods.

Goods are deemed to have been accepted if the contractor hasn’t been notified of a rejection of goods as outlined below.

Rejection of Goods Goods may be rejected if they do not conform to the specification stated in the Contract or Purchase Order. To reject goods you need to contact the contractor within three business days for non-perishable goods and one business day for perishable goods.

Any rejected goods must be removed at the expense of the contractors.



APPENDIX 2: ACCESSING CUA INFORMATION ONLINE The options available to you to access CUA information including contracted prices, Contractor details and order forms will depend on the procurement system used in your Public Authority. Systems available to you could include Oracle or SAP.

All buyers can access information on contracted products and prices via the Contracts WA website at www.contractswa.finance.wa.gov.au Click on “Contracts List” and then click on the relevant CUA for more information including Buyers Guides and Product Catalogues.

If you experience any difficulties locating CUA information, please call the Service Centre on 6551 2020.




APPENDIX 3: AMENDMENT LOG (OFFICE USE ONLY)

Date Description of Amendment

02/10/2010 Commencement of Contract

12/10/2010 Updated additional items under sub-categories that are available for some suppliers eg Frozen chickens can also be sold by Sealanes and Kailis.

15/10/2010 Commencement of Amendment log

15/10/2010 Updated minimum order for Quality Bakers Australia to 10 Units.

10/01/2011 Updated Neverfail email address - removed .au from address

12/01/2011 Updated ABN for Fonterra Brands (Australia) Pty Ltd

20/03/2011 Fonterra Browns (Australia) Pty Ltd has novated to Brownes Foods Operations Pty Ltd

22/03/2011 Updated contact details for Brownes Foods Operations Pty Ltd

29/03/2011 Added Browns Foods Operations Pty Ltd Logo

11/4/2011 Updated Contract Managers Details due to move to Optima Centre Osborne Park

29/04/2011 Updated Contract Manager details to Emily Bulbeck

15/09/2011 Updated Contract Manager details to Lucy Sullivan

27/3/2013 Updated details for a number of suppliers

11/02/2013 Updated postal details

19/09/2014 Updated Contract Manager details to Joanne Morup