bureau translations culture document


A Great Culture Helps Attract Great People””


At Bureau Translations…1. We exist to make positive productive things happen 2. We believe our clients’ business objectives are ours to help deliver3. We balance humanity and technology by being human & asking

questions4. We deliver solutions based on true understanding5. We believe thoughtful provocative conversations deliver truth &

authenticity6. We understand the impact of nuance in all things7. We believe the most successful people ask for what they need 8. We never fail to have a sense of humor9. We are passionate & selective about our peers10. We learn, we grow, we evolve…..we repeat


WE EXIST TO MAKE POSITIVE AND PRODUCTIVE THINGS HAPPEN

01


Positive Productive Things• Revenue• Happiness• Success• Resolution• New ideas • Bold visions• Entertainment• Motivation


GOMAKE SOME THING HAPPEN


Our Mission• Bureau Translations exists to

transform the complexity and incredible nuance in content management across multiple languages, platforms and media, into a simple, straight-forward process that makes it easy for our clients to reach their business goals.


WE BELIEVE OUR CLIENTS’ BUSINESS OBJECTIVES ARE OURS TO HELP DELIVER02


Our clients’ business is our business

• We remember that our clients are people

• People who want their business to be successful

• Our business is to know enough about our clients’ business and their motivations so that we add value


WE BALANCE HUMANITY AND TECHNOLOGY BY BEING HUMAN & ASKING QUESTIONS

03


The Art of Being Human • We use machines – we love

machines• But machine’s don’t seek to

understand • Doing something without

understanding risks continued chaos

• So we ask “why” to determine the best “how”


WE DELIVER SOLUTIONS BASED ON TRUE UNDERSTANDING04


The Best “How”The right solution or “how” depends on factors that change constantly• Timing• Budget• Systems & Processes• People• MotivationsSo we ask questions, we listen we understand before we solve


WE BELIEVE THOUGHTFUL PROVOCATIVE CONVERSATIONS DELIVER TRUTH & AUTHENTICITY

05


Truth & Authenticity• Questions are asked because answers

are needed• Not the right answer – not the best

answer - the real answer • The answer hidden behind what might

be expected by ourselves, our peers, our clients or our bosses

• The unexpected answer always leads to most interesting conversations and the truth


The truth is out there ””


WE UNDERSTAND THE IMPACT OF NUANCE06


Nuance

Ask an Actor…..

A word as simple as “Hello” can mean at leastfive different things depending on how it is delivered

• With a smile in the eyes – “I’m happy to see you!”• With a thin smile – “I’m just saying I’m happy to see you”• With a question– “I’m insecure - you sure you want to see me? • With sarcasm – “Not really happy to see you”• With anger – “You really need to go away now”


WE BELIEVE THE MOST SUCCESSFUL PEOPLE ASK FOR WHAT THEY NEED07


Ask for What You Need• The most successful people know

what they need to be successful – and they ask for it

• It’s about respect• Respecting yourself enough to take care of

yourself• Respecting others enough to be honest with

them


We ask• We ask for what we

need to do best work –• including a fee that is fair and

commensurate with the work• If we’re not in business we

cannot make anything happen for anyone


Our Goal is Our Guide• Everything we do must be in service

to our goal to make our clients successful with translations that create a common ground of understanding• Be staffed & structured correctly• Communicate effectively • Priced respectfully to ourselves and our

clients• Plan for future growth• Know where we are going


WE NEVER FAIL TO HAVE A SENSE OF HUMOR08


Humor is the great thing, the saving thing. The minute it crops up, all our irritation and resentments slip away and a sunny spirit takes their place.

””

Mark Twain


Yoda from “STAR WARS”


WE ARE PASSIONATE & SELECTIVE ABOUT OUR PEERS09


Culture = PeopleWe love our culture

We want people who thrive in our culture and make it better

Who are those people?


People We Love

• Authentic• Aware of Self• Bold• Confident • Creative• Intelligent• Kind• Ethical


WE WANT TO CONTINUE EVOLVING & LEARNING10


Miami + 1 305 967 6702 | São Paulo +55 11 3059 8250

www.bureautranslations.com


TBD

bureau translations culture document

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