burpee/mcdonald ola2006 the mystery of the disappearing reference collection k. jane burpee,...
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Burpee/McDonald OLA2006
THE
MYSTERY OF THE DISAPPEARING REFERENCE COLLECTION
K. Jane Burpee, University of GuelphBarbara McDonald, McMaster University
Burpee/McDonald OLA2006
Session Outline
• Disappearing Reference Collection• Reference Service Review
• The Mac Experience• The Guelph Experience
• Reference Service Top Trends• Conclusion: Mystery Solved ?!
Burpee/McDonald OLA2006
Reference Collection
Space Commons
UsageGoogling
eBooks
Burpee/McDonald OLA2006
The Disappearing Reference Collection
“We’re decimating the Reference Collection. And
nobody cares.” ~Librarian ~
“All you care about is computers. “
~Professor~
Burpee/McDonald OLA2006
The Disappearing Reference Collection
“When it comes to academic reference, students and faculty have chosen, and the choice is
digital.”Albanese (2004).
Burpee/McDonald OLA2006
Reference Service Model Review: the Mac Experience
Commons:Service & Design Objectives • owned by learners • inclusive • collaborative • accommodates the social • protects the traditional • excellent customer service • learning enhanced by IT• flexibility for the future
Burpee/McDonald OLA2006
Reference Service Model Review: the Guelph Experience
The landscape has changed and the
maps have not yet been published.
OCLC 2003 Environmental Scan
What’s this guy got to do with it?
Burpee/McDonald OLA2006
Reference Service Model Review: the Guelph Experience
Burpee/McDonald OLA2006
Reference Service Top Trends
1. Accountability2. Space3. Staff and Staffing 4. Promotion and Marketing
Burpee/McDonald OLA2006
Reference
Silence is Golden
Tipping Point
Learning
CafesCommons
Web 2.0
Library 2.0!?
RenGenFolksonomies
Tagging
VR/chatMarketplace
Cluetrain ManifestoPartnerships
Federated Searching
Retail ExpectationsResearch Help
Roaming/Roving
SAILSLibQual+
Re-Branding
Stories not statsE-Books
LCSH
Users
Stats
Faculty
Monastery
Preservation
Cataloguing
Usability
Teaching
User ExperienceStudents
X
Adapted fromStephen Abram, Library 2.0,
with thanks
Burpee/McDonald OLA2006
Trends, Truisms….. and Fads?
Trend, n.1. A general tendency or inclination3. Current style; vogue: the latest trend in fashion
Truism. n. A self-evident truth; a statement so obviously true as not to require discussion
Fad, n. A peculiar notion as to the right way of doing something; a pet project to which exaggerated importance is attributed; a ‘craze’.
Burpee/McDonald OLA2006
Mystery Solved?!
Or not? – • Concluding
thoughtsContact Us!K. Jane [email protected]
Barbara [email protected]
Burpee/McDonald OLA2006
Do we need an extreme makeover?Re-designed space? Re-named service? Roving? Roaming? Triaged? Peer to Peer? By appointment only? Joined service points? 1-stop shop? Online VR or IM? 24/7?
DiscussionExtreme Makeover’sTy Pennington
Burpee/McDonald OLA2006
Mystery of The Disappearing Reference Collection….. Further Reading
• Annotated Bibliography: http://library.mcmaster.ca/staff/mcdonald/disappearing_bib_OLA-feb06.pdf
• Session Handout: http://library.mcmaster.ca/staff/mcdonald/disappearing_handout_OLA-feb06.pdf
• McMaster Commons Service Model Working Group Final Report: http://library.mcmaster.ca/mills/learningcommons/servicemodel_report.pdf