Make Friends Quickly and Influence People:Your Image in Business and Beyond

Presented by Nicole Schwartz of:

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First Impressions

Timing– 3-7 seconds

Factors– Visual– Vocal – Verbal

Factors That Affect a First Impression

VisualVocalVerbal

Visual Presentation

Clothing and Grooming

Body Language

Appearance

Clothing & Grooming

Accounts for 90% of overall appearance

What we have control over

Has residual affects

Can reflect state of mind

Factors With Influence:

Grooming/Hygiene Appropriateness - Occasion Appropriateness - Person Current/Outdated Fit Quality Neatness Condition of garments Use of accessories Harmony of outfit Facial hair Colour and style of hair

Body Language

Non-verbal communication

Subconscious level

Reflection of attitude or state of mind

Body posture, gestures, facial

expressions and eye movement

Tips for Business:

Standing

Sitting

Hands

Head movement

Facial expressions

Eyes

Verbal Communication

Vocal - how we say it

– Confidence

– Clear voice

– Tone/intonation

– Speed

Verbal - what we actually say

Business Etiquette

Introductions– Order

Greetings– Hand shake– Standing– Other social graces

Names– Full name vs. first name/nickname – Titles

Conversations

Conversation Gaffes:

Correct others’ etiquette Gossip, boast, name drop, swear Criticize, complain, degrading comments Talk about earnings or costs Condescend Tell long stories unless very pertinent to the discussion Discuss or ask very personal questions Offer an opinion on someone present or give unsolicited

advice Begin phone conversations anonymously

Phone:

Making the call:- Smile- Identify yourself and your

business- State purpose- Be prepared - Make sure it is a

convenient time to talk

- Know when to end the conversation

- Voice mail

Receiving the call:- Identify yourself- Smile- Do not eat, chew gum or

smoke- If necessary to put on

hold, offer to return the call

- Return all calls promptly- Treat all messages as

important- Thank the person for

calling

Email:

State the subject Be respectful of time Do not use capital letters Use bcc Be brief and to the point Always use correct spelling and grammar Try to avoid short forms

Informal Meetings

Dress and behave professionally Be punctual Be prepared Bring only materials required for the appointment Silence phones Try to turn problems into opportunities Respect everyone’s time Follow up with a note or call Give and receive business cards respectfully Define goals Discuss problems with clean tonality Don’t:

- Create distractions – shuffling papers, etc- Bring food, unless otherwise stated - Criticize, condemn, or complain- Gossip

Formal Meetings

Attendance is mandatory Agenda prior to meeting Topic time limits Prompt start time Chair or superior call meeting to order One person at a time has the floor

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Info@nextimageconsulting.com

416.346.5200

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