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Make Friends Quickly and Influence People:Your Image in Business and Beyond
Presented by Nicole Schwartz of:
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First Impressions
Timing– 3-7 seconds
Factors– Visual– Vocal – Verbal
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Factors That Affect a First Impression
VisualVocalVerbal
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Visual Presentation
Clothing and Grooming
Body Language
Appearance
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Clothing & Grooming
Accounts for 90% of overall appearance
What we have control over
Has residual affects
Can reflect state of mind
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Factors With Influence:
Grooming/Hygiene Appropriateness - Occasion Appropriateness - Person Current/Outdated Fit Quality Neatness Condition of garments Use of accessories Harmony of outfit Facial hair Colour and style of hair
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Body Language
Non-verbal communication
Subconscious level
Reflection of attitude or state of mind
Body posture, gestures, facial
expressions and eye movement
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Tips for Business:
Standing
Sitting
Hands
Head movement
Facial expressions
Eyes
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Verbal Communication
Vocal - how we say it
– Confidence
– Clear voice
– Tone/intonation
– Speed
Verbal - what we actually say
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Business Etiquette
Introductions– Order
Greetings– Hand shake– Standing– Other social graces
Names– Full name vs. first name/nickname – Titles
Conversations
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Conversation Gaffes:
Correct others’ etiquette Gossip, boast, name drop, swear Criticize, complain, degrading comments Talk about earnings or costs Condescend Tell long stories unless very pertinent to the discussion Discuss or ask very personal questions Offer an opinion on someone present or give unsolicited
advice Begin phone conversations anonymously
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Phone:
Making the call:- Smile- Identify yourself and your
business- State purpose- Be prepared - Make sure it is a
convenient time to talk
- Know when to end the conversation
- Voice mail
Receiving the call:- Identify yourself- Smile- Do not eat, chew gum or
smoke- If necessary to put on
hold, offer to return the call
- Return all calls promptly- Treat all messages as
important- Thank the person for
calling
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Email:
State the subject Be respectful of time Do not use capital letters Use bcc Be brief and to the point Always use correct spelling and grammar Try to avoid short forms
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Informal Meetings
Dress and behave professionally Be punctual Be prepared Bring only materials required for the appointment Silence phones Try to turn problems into opportunities Respect everyone’s time Follow up with a note or call Give and receive business cards respectfully Define goals Discuss problems with clean tonality Don’t:
- Create distractions – shuffling papers, etc- Bring food, unless otherwise stated - Criticize, condemn, or complain- Gossip
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Formal Meetings
Attendance is mandatory Agenda prior to meeting Topic time limits Prompt start time Chair or superior call meeting to order One person at a time has the floor
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