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elac

East Los Angeles College 1301 Avenida Cesar Chavez , Monterey Park , CA 91754

Computer Applications and Office Technologies Department (CAOT)

Business Information Worker II

Certificate of Achievement

The Business Information Worker II (BIW II) Certificate of Achievement is designed to prepare students for mid-level office and administrative support in a variety of job positions, including office and executive administrative support, office supervision, small business support, retail sales, and customer service representatives. The BIW II Certificate of Achievement builds on the BIW I foundation and provides students with additional skills in PowerPoint, Excel, Access, QuickBooks, records management, and customer relations. Students completing this stage of the BIW pathway will be equipped to take multiple Microsoft Office Specialist credential exams.

6 Classes 18 Units ACCTG 32 Accounting Using QuickBooks Pro ........................................................................................... 3 CAOT 33 Records Management.............................................................................................................. 3 CAOT 48 Customer Service (CSU) ........................................................................................................... 3 CAOT 85** Microcomputer Office Applications: Spreadsheet (Excel) (CSU) ............................................. 3 CAOT 86** Microcomputer Office Applications: Database (Access) (CSU) ................................................ 3 CAOT 110** Microcomputer Office Applications: Presentation Design (PowerPoint) (CSU)....................... 3

**This course has an advisory course.

C O N T A C T : C o m p u t e r A p p l i c a t i o n s & O f f i c e T e c h n o l o g i e s D e p a r t m e n t V i c k y C h a n g C a r e e r & T e c h n o l o g y B u i l d i n g E 7

F o u r t h F l o o r , R o o m E 7 4 1 1 o r E 7 4 2 0 Call 323 415 5399 or E mail serransn@laccd.edu