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Business Intelligence – Telecom AnalyticsThe Missing Link Between GIS and B/OSS
ETI Software Solutions
Brad Hine – US Product Director, GIS Solutions
Bruno Goulart – LATAM Product Engineer
Overview – ETI Software – Atlanta, GEORGIA - USA
23 years in Telecommunications Software – Privately Held, Atlanta, GA
130+ Deployed Service Providers -- Telcos, Muni/Utilities and Cable
Integrating Technology: OSS/BSS, FTTx, DSL, Telephony, IPTV, OTT, GIS, TR-069
Supports millions of subscribers in North America, Europe & APAC
70+ Technology Interface IntegrationsWorld’s Largest Library of Technology Interfaces
25+ Billing Partner IntegrationsWorld’s Largest Out of the Box Library Billing System integrations
OVERTURE SUITE by ETI Software – Big Data, OSS/BSS DataHow Do We Connect Everything?
• Subscriber Information
• Billing Data – Invoices
• Work Force Management
• Service Orders, Installs. Tickets
• Customer Service Information
• Asset/Inventory Management
• Subscriber Services
• Subscriber Devices
• Network Infrastructure
• TR-069 Connected Home Devices
One Turn Key System for Telecom Service ProvidersAn End-To-End Service System
Phase 1: Overture FMS - Network Planning
Design and construct the network…Track assets and
inventory. Integrated to B/OSS.
Phase 2: Overture OSS/BSS – Activate Subscribers
Service activation and billing can happen instantly from the
B/OSS.
Phase 3: Overture GIS – Real-Time Monitor & Advanced
Analytics
Monitor and manage all footprint data and systems in one
GIS and Reports Dashboard.
CASE STUDYGreenlight Community Broadband First Gigabit City in North Carolina
North Carolina’s Gigabit City
Overture Enterprise Suite – One Data Base for ALL Modules
Problem solving requires access to all relevant data
Important data sets exist in different systems
Flat file reporting doesn’t cut it…need location-based analytics, GIS
Being more EFFICIENT, while IMPROVING CUSTOMER EXPERIENCE to reduce CHURN
CHALLENGES
SOLUTION
Condense all systems into ONE Real-Time data warehouse system
Automate ALL work flow processes with smart, interactive intelligence
Simple To Configure: query all telecom data in ONE interface
Integration of GIS to OSS/BSS is critical
• Majority of data used to support Telecom is Spatial
• GIS is ideal for integrating disparate datasets (9 Mgmt Systems)
• Maps provide an intuitive interface to access information
2 GIS PRODUCTS – One Data Warehouse
Overture FMS - Fiber Design
Design, engineer and manage fiber networks.
Track costs per project and design area.
Manage assets, splice points and faults.
Esri based ArcGIS Desktop platform
Overture GIS – Analysis
Create Advanced Analytics and KPIs
Build smart, interactive processes in real-time.
Inventory/Asset Tracking & analytics
Esri based ArcGIS Server platform
Overture GIS for ALL Departments
Copyright 2014, Enhanced Telecommunications, Inc. All rights reserved.
1. Manage All Operations, Installs, Service Orders and Work in Real Time
• Service
Orders
• Trouble
Tickets
• Schedules
On Time?
• Inventory
on trucks
2. Track subscriber calls, trucks rolls, repeats with network alarms.
• Network
Alarms
• Repeat
Customer
Calls
• Repeat
Truck
Rolls
• Heat Maps
and
trends
3. Real-time network performance, asset tracking and dashboard monitor.
• Network
signals
• Assets-
inventory
• History of
alarms
• Real-time
dashboard
4. Service penetration statistics, sales forecasting and FCC Forms.
• Track all
services
• Marketing
campaigns
• Financial
forecasting
• Gov’ment
forms
5. ROI asset analysis from deployed infrastructure and network capacity.
• ARPU
• Asset
Analysis
• Reclaimed
Assets
• Associated
costs or
losses
• Forecast
more build
outs
6. Storm Response and recovery procedures.
• Network
Outage
• Type pf
outage
• Outage
patterns
• Remote
Mgmt
• Savings
money,
time and
lives
The Future – The Internet of Things (IoT)
Manage all devices connected to the internet with
Overture ACS TR-069 management!
Questions?
Thank You!
Brad Hine – US Product Director
ETI Software Solutions
(770)242-3620
Bruno Goulart – LATAM Product Engineer
ETI Software Solutions
(404)550-1673
