business news dec, 2012/jan. 2013

VOLUME 27, NUMBER 12, 0834-2012 DECEMBER, 2012 / JANUARY, 2013

RDC providingfunding to brightenour future

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Glenn JanesChief Executive Officer

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contents

Business News is a monthly publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Alisha MorriseyPrinted by: British Group of CompaniesLayout: Roxanne Abbott ST. JOHN’S BOARD OF TRADE EXECUTIVE

Steve Power ChairDenis Mahoney Senior Vice-ChairSharon Horan First Vice-ChairKim Keating Second Vice-ChairJo Mark Zurel Immediate Past ChairPaul Janes Secretary-Treasurer

BOARD OF DIRECTORS

Dallas MercerAndrea BrocklehurstWayne BruceHeather Bruce-VeitchLynn SullivanKaren McCarthyDorothy KeatingDes Whelan

STAFF

Nancy Healey ChiefExecutiveOfficerJennifer Chaytor Manager of Finance and ComplianceLori Coleman Business Affairs ManagerMargie Davis Executive Sales DirectorAlisha Morrissey Policy Research AnalystShannon Lewis-Simpson Manager of Policy and CommunicationsWanda Palmer Director of Sales and MemberFulfillmentJackie Bryant-Cumby Member Relations Administrator

St. John’s Board of Trade34 Harvey RoadP.O. Box 5127St. John’s, NL A1C 5V5 CanadaTel: (709) 726-2961 Fax: (709) 726-2003E-mail: [email protected]: www.bot.nf.ca

Business news

COVER STORY 2CHAIR’S MESSAGE 3YEAR IN REVIEW 4FEATURES 6POLICY MATTERS 8AMBASSADOR COLUMN 18KEEPING CURRENT 24BUSINESS EXELLECENCE 28MEMBERSHIP 32

December 2012 1

in this issue

cover story

Business newsDecember 20122

RDc

Newfoundland and Labrador’s Long-term Economic Success Tied to R&D

On a dreary day in the east end of St. John’s, the CEO of the Research & Development Corporation of

Newfoundland and Labrador (RDC) is upbeat and energetic about what lies ahead for the province.

Glenn Janes believes the resilience and the entrepreneurial culture of the province, coupled with an abundance of natural resources, has provided a solid foundation for growth.

“While we have always been innovative, future opportunities and sustainable growth requires a cultural shift in thinking,” says Janes. “For example, Finland is a society that lives, breathes and thinks innovation 24-7.

With gross expenditures on R&D at 3.9 per cent of gross domestic product, Finland’s businesses, institutions and government departments and agencies recognize the important link between R&D, innovation and a strong economy.”

Since it was formed in 2009, RDC has launched a number of programs that have expanded its support for R&D in priority areas such as ocean technology, energy and mining that align with the province’s development opportunities and global competitiveness.

“We are really focused on expanding Newfoundland and Labrador’s capacity as a R&D performer,” says Janes. “Our programs

are designed specifically to meet business needs, using R&D to solve technical challenges and drive product, process and service innovation.”

Janes is confident RDC can play a fundamental role by focusing on R&D as an important building block for innovation. By concentrating on the many innovators that live and work here, RDC’s success hinges on helping businesses to mitigate

some of the technical and financial risks of developing new or improved tools, technologies and processes – where R&D leads to wealth creation and increased market opportunities.

“Companies, such as Hyflodraulic, GRI Simulations, Verafin and Blue Oceans Satellite Systems, to mention a few, have benefitted from RDC programs,” he says. “For example, our programs have led to advancements in the processing of fish products; the design of technology that can detect stresses on offshore structures; the manufacturing of materials that can survive extreme climates; and faster turnarounds with the loading and unloading of shipping containers.”

RDC has invested more than $60 million in over 300 projects and leveraged an additional $164 million over the past three

RDC is helping Mount Pearl-based GRI Simulations Inc. develop an innovative 3-D simulation software product that will enhance offshore oil and gas installation design and operations.

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years. The outcomes of these investments continue to contribute to Newfoundland and Labrador’s increasingly vibrant economy.

“Projects that build our reputation as a place of expertise in harsh environment R&D, strengthens our global position as companies move to develop resources in the Arctic,” says Janes. “For instance, developing tools and technology that

harnesses our knowledge of ice management or builds new expertise in the province to support offshore petroleum development as we move into deeper water and harsher environments —fits well within our overall mandate.”

To support the growing opportunities in the Arctic, RDC launched the ArcticTECH program in 2012. This new $5 million dollar, three-year program is leveraging Newfoundland and Labrador’s unique geographic position, existing R&D expertise and support infrastructure to increase technology development and research for deployment in the Arctic and other cold climate environments.

“We have an abundance of natural resources and knowledge here,” Janes says. “If we can build R&D capacity to address the

technical challenges of operating in these conditions, we can market that expertise globally.”

For more information about RDC and its programs, please go to rdc.org or call (709) 758.0913.

@RDC NL

RDC

RDC

Research & Development Corporation of Newfoundland and Labrador

Research & Development Corporation of Newfoundland and Labrador

Business news December 2012 3

chair’s messagefaRewellThis is my last official column as Chair before I step aside in January and Denis Mahoney takes the helm But I know better than to say goodbye. From my experience I know that the past chairs and presidents continue to be active in the Board of Trade long after their terms are done. When I started volunteering with the Board, I asked Cathy Bennett how many hours a week I could expect to give. “Two hours,” she said. Now I know better! So, you’ll be seeing me around, I’m sure.

When I started in January, I didn’t plan on shaking things up too much. I wanted to raise awareness of how important it is to make our city a good place to live and to do business. I wanted to continue pushing our elected officials at all three levels to reduce the public debt and create a great envi-ronment to do business. I wanted to talk about the diversification of our economy post-oil. I knew that the Board needed to work together with all community, education and government stakeholders to find solutions to the shortage of skilled and capable employees in our province, and we certainly moved the goal post on that issue.

These challenges are still with us going forward, but we continue to punch above our weight, and focus on areas affecting our members. Our submissions and views are quoted in newspapers nationwide. We provide leadership on key issues affecting business and the community.We’ve had quite a few successes in the last year. But what I am most proud about is the amount of attention and focus the Board placed on the challenges our members are facing in finding qualified and skilled employees.

We approached the problem holisti-cally from both the policy and member value perspectives. We advocated on the provincial and federal levels and brought in experts on labour market challenges to serve on the Labour Market Task Force. We met with many different stakeholders to devise solutions with a special focus on education and mentorship. We created real value for members, with initiatives like lunch and learns, and our first reverse job fair, to find employees. We devised a number of ways to address the demo-

graphic crunch. We have shaped policy and brought different groups together.

I guess the greatest challenge over this year for the Board was in knowing how to prioritize and where to place our resources. The labour market challenge took up a lot of time and energy, but if all of your members are telling you that this is the biggest challenge to their business success, then I know we placed our focus where it needed and still needs to be.

For me, one personal challenge as chair was to get familiar with the tremendous amount of material I needed to know. The ladder of succession that the Board executive climbs helped with that, having served on all the different policy commit-tees I knew what the key issues were. The other personal challenge has been to successfully juggle work commitments, volunteering at the Board and my family’s needs. I could never have served as chair without the support of my wife and children and their understanding of the time commitment. I could not have served as chair without the support of the team at Grant Thornton, and especially without the support of Trina Bowers.

To the members, I leave this piece of advice: take advantage of what the Board has to offer. Get out to events. Get out and meet people. When I first joined the Board, Bruce Templeton told me about a bunch of co-workers who drove together in the same car to the same event, and sat together at the same table at the event, and left together at the same time. Great for team-building, but the sad thing is that they never met anyone else. Being able to meet people and swap ideas and do business is the Board’s strength. When you have challenges, talk to the Board and tell us. We reach out to members, and members need to reach out to us, too.

Serving as chair and going up through the executive has been an unbelievable and fulfilling experience. It has broadened my horizon, allowed me to do so much. I can’t imagine doing another role like this.

It has been both challenging and rewarding.

I can’t say enough about how good everyone is at the Board: Nancy and the entire staff, past and present, all the volun-teers and ambassadors, and directors, and members of the executive. Our volunteers are incredible, and the mentorship that

past chairs have provided to me has been outstanding. But what I enjoyed the most was spending time with our members. I did not miss many events. That has been the greatest pleasure.

Looking at the people that are coming up through the ranks and the committees, we are in good shape. The future is tremen-dously bright for the Board of Trade. This year’s crop of volunteers, ambassadors and directors and executive are totally committed to making the Board a vibrant and powerful organization that will enable business to grow and prosper.

If I had to leave one piece of advice to the incoming executive it would be to continue to talk to the members. Ask the question: what are the biggest challenges you are facing in your business? That constant inter-action has shaped our policy and member services for the better.

I am not sad to relinquish the chair’s chair because I am leaving the Board in the very best hands. Denis Mahoney is one of the smartest people I’ve ever met. He can drill down into the very core of an issue to create change for the better for members. He has a wicked sense of humour, and also has a wicked shot with a .303! I always knew he was high calibre.

Denis, working with you has been a pleasure, and I wish you good luck in the upcoming year. May this be one of the best years of your life. (I am available for consul-tations for a modest fee!)

Chair, Steve Power

Year in review


a look at 2012...

Looking back and looking ahead

This was a great year in Newfoundland and Labrador, by anyone’s standards. The business community was full of

optimism, with 97 per cent of members rating local economic conditions as ‘good’ or ‘excellent.’ Housing starts were up, retails sales were up, business investment was up. We were awaiting sanction on the Hebron project, expected by year end. We held a conference that educated our members about what huge opportunities there were to be had in Labrador.

The Board of Trade endorsed the Muskrat Falls project. It will provide clean, reliable energy at stable prices which is good for economic development now and into the future. The project will provide enough energy to meet our emerging needs as Holyrood is taken off-line and will provide capacity for expected growth within the province on the island and in Labrador.

The City of St. John’s embarked on municipal plan review and budget consultations, thereby demonstrating a willingness to dialogue and find solutions to business challenges. The city listened to our concerns and took on our recommendations for downtown parking.

The federal and provincial governments began to rein in spending, creating a fiscal balance of what goes in and what comes out. Governments must focus on what is really important and what the public expects. The provincial Core Mandate Review is a good beginning, but there needs to be a more robust and transparent review of government spending practices that are not sustainable in the long term. The provincial debt is on track to double in less than ten years if current spending practices continue. The Board supported the provincial government’s attempts to address the more than $4.5 billion debt associated with the unfunded liabilities of the public sector pension plan. But revenues also need to increase. Business can increase government revenues and drive the economy, but we need the right conditions for doing so. We are a big province with a small population. We need more people to sustain the level of services that we have grown accustomed to

and to do the work that needs to be done. If our population does not grow, neither can the economy. The Board would like to see government chart the course for a life post-oil, and set the conditions for long-term success.

At the end of 2012, the Board will continue to work on certain ongoing issues on behalf of our members, namely, challenges of finding skilled employees, costs of doing business for our members, and ways to promote a diversified economy.

The costs of doing business on an island in the North Atlantic are high, and these costs remain a focus of the Board. Business costs will rise due to upward pressure on wages as firms compete for labour in a declining pool of people available provincially, nationally, and internationally. We submitted to an on-line minimum wage consultation conducted in September. We asked that the Committee consider those paying as well as those making minimum wage in their decision making. The WHSCC Statutory Review is still in progress and


the year aheadlooking aheaD to 2013we continue to push for lower employers premiums, especially in light of a reduction in number of claims and a better funded position for the Commission. We will continue to advocate for lowered costs to create a favorable and stable climate for business investment. By far, the file which the Board invested the most time and energy in 2012, and will continue to work on in 2013, was the labour market challenge. The Labour Market Task Force stood up in April. Since then, it has met 19 times, made submissions to and briefed ACOA, Minister Jason Kenney, Citizenship and Immigration Canada, and numerous provincial and federal officials about the very real and pressing labour needs of Newfoundland and Labrador which cannot be met by our current and projected population, even if we have an unemployment rate of zero per cent and no one on income support.

One of the biggest challenges all businesses face in our province is a lack of succession planning, with over half of the owners of small to medium-sized businesses set to retire in the next ten years. Ironically, this is happening at a time when youth unemployment is at an all-time high at 20 per cent. The Board has encouraged our members to mentor their successors, and we held a reverse job fair to help bring our members to those who need a helping hand enter and succeed in the job market. We have congratulated

government on creating innovative training programs for apprentices and their engagement with the federal government in the creation of a more streamlined immigration process.

We must diversify our population to mitigate the problems associated with an ageing population. We must diversify our economic base to enable growth in the face of any decrease in offshore oil production or decline in oil price. The globe will move to renewable energy sources with zero or low emissions. It is therefore of strategic importance to move on the Muskrat Falls development to place Newfoundland and Labrador in the enviable

position of becoming an exporter of zero-emission energy, and having enough power to meet our current and future needs as we continue to diversify our economy within our own province.

Diversification of both our economy and our people must be our prime focus going forward.

Shannon Lewis Simpson

feature


tRiwaRe

The World is Mobile. Is Your Website?

The world is mobile. There’s no denying it. New mobile devices are being launched fast and furious. They’re

a part of our daily lives being used on the go and also at home. We use our phones and tablets to find information, communicate professionally and

socially, and be entertained. According to a study conducted by Google, a third of all Canadians are now armed with smartphones and 79 per cent of them never leave home without it. As one of your business’ main communications tools, have you considered what this means for your website? Add on tablet users and you could be missing out on a significant piece of the pie by not having a mobile support strategy. Do you know your options?

Tweaking an Existing Design Your business already has a website? Great. Have you used it on your phone? Have a hard time triggering the right link? Do you have to pinch and zoom to read the text? Tweaking your existing site is the simplest thing to do that will help you step up your mobile game, requiring the minimum amount of work to have your site function at an OK level on a small

device. Tweaking will likely not provide the best experience for mobile visitors but will require the smallest outlay of cash and time.

Responsive Design Responsive design is a relatively new concept where your site is aware of the size of the screen and responds accordingly. The layout is designed to be flexible - to grow and shrink as need be. You have one codebase so no need to worry about syncing content. It’s faster and cheaper to build and maintain than a separate mobile site and gives you more flexibility than just having one static

layout. Retrofitting an existing website to be responsive can be a challenge so it’s something best tackled with a full redesign. Having only been around for the past 2.5 years, not every designer may yet be fully versed in responsive techniques.

Dedicated Mobile Site A separate website that has been designed specifically with mobile users in mind will often provide a very different experience from your desktop site.

A mobile site should have increased performance and will allow you to really tailor the experience for small screens. These sites can take a lot of research and analysis, which can be costly. You will also have to maintain two sites. URL management needs to be considered as well. Mobile users may stumble onto pages from the desktop version and vice versa. How will your site handle it?

Native Apps Building your own custom app could take advantage of device-specific features and allow you to hyper-focus the content. This should be the best possible experience for your mobile visitor but it will come with a price and or a lot of small businesses building an app is overkill. If you want a truly custom app it will require development from scratch. Even if you go with an app template it will still need third party approval before your app is available in stores. If your visitors use a range of devices you will need to develop one for each platform which can be costly and time consuming.

The Bottom Line I believe that every business can benefit from having a strong mobile presence. Mobile devices are only going to continue to become more ingrained in our lives. Whether you have an existing web presence, are redesigning or are just getting started, there is a strategy that will benefit you – and more importantly – your visitors.

Melissa Hogan has been fighting the good fight against bad web design since 1998. She’s well versed in web design and development, analytics analysis and social media. She has panic attacks when separated from her iPhone. To learn more about Melissa’s work and how Triware can help your business visit www.triware.ca or email [email protected]


featureMt&l

Integrated Communications: A Commitment to the Whole StoryBy MT&L Public Relations

The delivery of some the most effective communications work lies in the commitment to the whole story: the

history and future of the region, the cycle of industries, the development of sectors, and the public environment. Knowledge of the greater picture allows for more precision in developing targeted campaigns – the kind that reach people and change their mindsets and behaviours. Our integrated approach to communications is part of our commitment to the whole story, too. The communications industry is trending towards more integrated agencies, marrying public relations, marketing, digital, and advertising services all under one roof. This approach has many benefits for clients, as it shifts the focus from providing a communications solution that best fits the agency’s main specialty, to providing a solution that best suits the specific communications need of the client and helping them tell their story. An integrated approach allows communication concepts to be developed with all the different modes of communication in mind, so whichever medium best suits the delivery of the message can be seamlessly employed. The brand knowledge at the core of the solution is not diluted by being transferred across media, and the ramp-up time to convert the concept is minimized. The approach strengthens the unity of the key message during delivery, so a great public relations idea maintains its power as it’s translated across other media to support a fully-integrated campaign. A strong marketing idea can be developed along with an accompanying internal communications plan, ensuring that staff accept the new idea and roll it out without a hitch. The integrated approach ensures that clients get more successful, fully-realized

campaigns and communication solutions, along with the time and budget efficiencies that a full service agency can provide. The alchemy that happens when creative people from different disciplines tackle an issue together is an incredible process that unfolds, and another tangible benefit of the integrated approach. C o m b i n i n g

the expertise of top communicators across public relations, digital, marketing, and advertising is a holistic process that yields client solutions that are deeper, richer, and more cohesive than the answers any one group may find on their own. The end-consumer reaps the benefits from an integrated approach to communications, as well, since a unified tone and style increases understanding, retention, and uptake. Where the fragmentation of mass media means messages are more likely to get missed by their audiences, the integrated approach plans from the outset to reach these audiences, no matter where they are, with communications that are targeted to

suit their preferences. Communications are not one-way. Audiences are sophisticated, and difficult to reach and engage. We need to know them well in order to tell them a story in a meaningful way. Driven by research and data, the integrated approach helps create campaigns that work across all media to build a stronger relationship between a client and their audience.This region has some great stories to tell,

and we’re honoured when our clients select us to be the ones to help tell

them. Our clients trust us with their brands, their business

plans, their reputations, and their success.

It takes a commitment to the whole story to develop c o m m u n i c a t i o n s solutions that know their history, and build a new future. We’ve found an integrated approach to communications is the best way to ensure a client’s story

grips you from the first word and never lets go,

no matter how the plot may twist.

policy matters


think tank

Annual Think Tank a success, guiding your Board forward

Our members are our business. It only stands to reason that you should be telling us how to do our jobs.

When we know what you want and need from the Board of Trade, we can speak on your behalf, offer services and events that you need, and work to make this a better place to do business. Each year, we do this through surveys and other means, but we also host an annual think tank session to figure out what business needs. For the first time ever this fall, the St. John’s Board of Trade invited all of its volunteers to the annual Think Tank, which helps us gauge our work and set our priorities for the coming year. Each committee member, staff person, ambassador, executive and board member got a chance to tell us what we should be doing for you. With 35 volunteers and staff meeting together to set policy priorities for next year and bring maximum member value to our members, we knew we would

need a bigger boat. Which is why we grate-fully thank Bally Haly Golf Club for hosting us. At Think Tank, four break-out groups spent about two hours brainstorming to create a list of items which were of greatest impor-tance and impact to our membership and our mission. For 2013, the overall priority

is to stimulate debate about the direction in which the province is headed. Ulti-mately, we have to remind everyone that, if business succeeds, everyone in the whole economy succeeds. In 2013, the Member Value Committee will focus on member retention and improving the Business Excellence Awards. The Labour Market Task Force will continue

to stress the importance of growing our population to both the provincial and federal governments, and also create opportunities for our members to find employees they need. The Municipal Affairs Committee will lobby the city to integrate the creation of the Municipal Plan with the fiscal plan, and ensure that the voices of the over 35,000 business people we represent are heard during this municipal election year. The Federal-Provincial Affairs Committee will create a vision for economic competitiveness in Newfound-land and Labrador in this newfound economy and lobby government to set the conditions for such a climate of competi-tiveness to exist. We’d like to thank our members for the excellent response to a pre-Think Tank member survey. Overwhelmingly, and not surprisingly, the number one challenge to


policy matters

business is accessing skilled and capable employees, with costs of doing business also causing concern. Members were also asked how the Board could improve what it is doing and how members could better support the Board, they provided useful comments going forward. We look forward to serving you in the new year.



Volunteering with our Board The St. John’s Board of Trade is looking for great volunteers and we’d like to hear from those who would like to be more involved. In order to help our Nominations Committee know you better, please answer the following questions and submit to the Board office. While we have limited space available on our Board and policy committees, we’re looking for candidates who can offer expertise in various fields to help us make this the best place to do business. Name: ___________________________________________________________________________ Business: _________________________________________________________________________ Phone: ______________________________ Email: ______________________________________ 1. What interests you most about the Board of Trade?

2. How many hours per month can you commit to the Board of Trade?

3. How can your business experience/knowledge/skills help the Board of Trade to execute our strategic

plan?

4. Provide an example of how you have helped another organization develop and/or implement their strategic plan.

5. List other volunteer positions held or other organizations with which you have been involved.

6. Which committee interests you?

Member Value –reviews marketing strategies for the Board, focusing on member retention.

Treasurer’s Team – manages the finances of the Board of Trade.

Policy Committees - consults with business and other groups to form local, provincial and

federal advocacy policies and communicates with all levels of government. o Federal/Provincial o Municipal – Development and Finance o Transportation and Infrastructure o Labour Market Task Force

7. Explain why you are interested in participating on each committee you have selected.

8. If the Board is unable to use your skills within a year of applying, are you willing to explore volunteer

work with other community organizations? Yes! Not at this time


What advice would you give to C-suite and senior management about getting on a board?

Seeking and obtaining positions on a board of directors involves many interesting challenges. It is my belief

that the process requires an in-depth analysis with a “healthy perspective” and perhaps even a reality check on your personal strengths and attributes as a potential board member. Following this introspective review, matching your skills with those required for the potential board opening is the critical link to finding the right fit on the right board. Any organization seeking new board members should be very clear and concise as to what skills and attributes it is seeking through the board nomination process. Do you have the expertise, background, ability and time availability to participate in a manner that adds value to the board’s current composition? Knowing your personal time availability and the demands of a particular directorship is fundamental to being nominated for the right board. For those executives looking to get more involved in boards adjusting one’s mindset to governance versus the “doing” as management is a hurdle that everyone must cross.

What were some of the avenues that you researched or used when looking for a board opportunity? Generally speaking, I have found there are several avenues to explore when seeking board roles. First, your own personal and business contact lists should be a solid foundation to seeking directorships. In my opinion, the more direct contact and experience you obtain with individuals, corporations, charities, not-for-profits and government leaders, the better your chances of exploring potential directorship openings. If possible, become aware of upcoming board retirements, pending nominations, or changes in board compositions. This will give you the time necessary to research the entity and determine if the fit is right for both you and the organization. Being active in your community, participating in various types of structures, demonstrating leadership and being a team player all add to the likelihood of being

sought as director of an entity of your choosing. Utilizing the ICD board-referral program (ICD DirectorsRegister) is also valuable. Understanding your personal preference for various boards and matching your interests and capabilities to an industry, structure or corporation will assist you in defining and clarifying your selection process. Searching the Government Appointments application process is also a valuable tool to explore when seeking board nominations. There are many sectors and organizations in which governments play a role in selecting the board of directors. Once you begin to explore these sites and the positions available, you will find they constitute a menu of opportunities. Also, simply letting your colleagues and friends know that you are interested in pursuing board opportunities, following your completion of the ICD-Rotman Directors Education Program and other ICD programs may open additional avenues for you. Word of mouth is sometimes a forgotten art.

What is the learning curve for new corporate directors and how can one best prepare for what is required in board work? This is an interesting question. I believe a person’s desire and interest to learn plays a major role in the time it takes to become an effective director. Bringing new ideas, new ways to view or review elements of the business, industry or sector, and relating to the management team in a positive manner will all contribute to becoming an active and effective board member in a timely manner. Ideally the entity will have an orientation program to assist new members in getting up to speed quickly. However, to be better prepared for your new role as a board member, your work begins even before you accept a role on the board. Ask probing questions during the interview that will give you an understanding of current board dynamics and the most critical and sensitive issues within the organization. Prior to accepting a board nomination, do as much research as possible. Once you are confirmed as a board member, further explore the issues that are impacting the organization in the near term. Converse with management and fellow board members outside of the meetings, utilize web-based

research tools, review media sites and press releases, and study the financials from the past one to three years; all these initiatives will enhance your board experience and prove very valuable in your board work. Your ability to contribute quickly to your board can be very rewarding – for you, the organization, its management, and your fellow board members. Dig in and enjoy!

How would you rate education vs. experience when seeking board opportunities? Is one more valuable than the other? I am of the belief that you need to have both experience and education on a competent and well-governed board of directors. On effective boards, one of those components cannot replace the other. Selecting board members who together bring a strong mix of education and experience should give the organization its desired value and expertise. Each board member’s strengths and competencies should also be enhanced through continuous educational programs. ICD membership and active participation fosters continual learning for all board members. This ongoing learning will ultimately bring additional value to the overall governance of the organizations you serve.

focus on boards where you can add the most value

**This article originally appeared in the Director Journal, a publication of the Institute of Corporate Directors (ICD). Permission has been granted by the ICD to use this article for non-commercial purposes including research, educational materials and online resources. Other uses, such as selling or licensing copies, are prohibited.

Don Chynoweth Director, Potash Corporation, is Senior Vice-President of SNC Lavalin O&M with 30 years of management experience in business, politics, investment and business development. He is a recent graduate of the ICD-Rotman Directors Education Program in Calgary. He serves on the boards of Potash Corp., AltaLink, and the Calgary Chamber of Commerce.

Don Chynoweth

feature


getting staRteD

Canada Small Business Financing Program can help you start your small business

Small businesses are an important part of Canada’s economy, but they face unique challenges when seeking

financing. The Canada Small Business Financing Program makes it easier for small businesses to obtain loans from financial institutions by sharing the risks with lenders. Eligibility Small businesses operating for profit in Canada with gross annual revenues of $5 million or less. Farming businesses, not-for-profit organizations, or charitable and religious organizations are not eligible under this program. Loans can be used to finance up to 90 percent of the cost of purchasing

or improving land, real property or immovables; purchasing leasehold improvements or improving leased property; or purchasing or improving new or used equipment.

Amount of Financing Up to a maximum of $500,000 for any one business, of which no more than $350,000 can be used for purchasing leasehold improvements or improving leased property and purchasing or improving new or used equipment.

Interest Rate The interest rate is determined by the financial institution. The following two options are available:Variable rate: The maximum chargeable is the lender’s prime lending rate plus 3 percent.

Fixed Rate: The maximum chargeable is the lender’s single family residential mortgage rate for the term of the loan plus 3 percent. How to apply for a loanFinancial institutions deliver the program and make all credit decisions. Small businesses must visit their local bank, credit union or Caisse populaire to obtain a loan under the program.

For more information on the Canada Small Business Financing ProgramTel. (toll free): 866-959-1699Fax: 613-952-0290Email: [email protected]: www.ic.gc.ca/csbfp

Being successful is more than knowing a good thing

when you see one.

It’s knowing when to invest in it.

The essential link between capital and emerging opportuntites

www.nlangelnetwork.com 709 726 2961

featureDesign pRinciplesThe St. John’s Board of Trade anticipates the release of a draft of the City of St. John’s municipal plan in January 2013. This plan will shape our city and its economic landscape into the next decade. One of this city’s leading architects, Jim Case of Sheppard Case, has been working with the Board of Trade to inform our suggestions to the city for its municipal plan and shares these thoughts on what makes a city attractive to people and businesses.”A great work of architecture will speak to us of a degree of serenity, strength, poise and grace to which we, both as creators and audiences, typically cannot do justice – and it will for this very reason beguile and move us. Architecture excites our respect to the extent that it surpasses us.”

Alain de Botton; The Architecture of Happiness.

a testament to this, although there are a multitude of low-rise examples as well. The city demands all manner of costly study to examine viewplanes, traffic, parking, wind, snow, acoustics, sun-shadowing, landscaping, sewers and garbage removal. And it has routinely forced developers to spend vast sums of additional monies to address what they see as deficiencies in these areas, but the city has no policy on what a building should aspire to be (in St. John’s). Aesthetic is left to the designer. However, the people of St. John’s have a great deal to say about ugly buildings. It would probably rank higher as a priority than traffic if they thought there was any point in pursuing an argument that was not quantifiable. The renowned building scientist Joseph Lstiburek has argued that ugly buildings are not sustainable. His rationale is loosely based on the idea that such buildings instill no pride, and therefore there is little or no impetus on the part of owners to maintain them beyond a minimum standard predicated by law or tenant potential. The promise of a beautiful building however, would counter the fears of demolition. Such constructions would also foster sustained upkeep and fastidious maintenance. A building that “beguiles” or “moves” us would not be such a difficult sell in an historic neighbourhood, nor would it fall into disrepair. Given that the city does not have any person or personnel with the professional qualifications to weigh in on what should be a minimum aesthetic for new construction, the municipal plan should at least promote good buildings and good building

practices. As difficult as it is to regulate, a building’s finish materials should be subject to review. We know

for example that EFIS (synthetic stucco applied over rigid insulation) performs poorly in our climate and requires regular maintenance. Why then would

Setting down rules for urban architecture could akin to walking through a minefield. Beautiful cities - Paris, Rome, Edinburgh, San Francisco, Bath, Sienna, Sydney, New York

- all have completely different reasons for their attractiveness. Some defer to order and regularity, others rely on their antiquity, and others delight in their eclecticism. Many of us know what we like and what we don’t like. Many simply don’t care or do not stop to consider. However, most everyone enjoys cities that are vibrant although this appeal is even more difficult to assess – influenced by climate, social maturity and the economy.In recent years sustainability has also been added to the mix. Cities and buildings that are “green” somehow have had their attractiveness elevated, although whether this can be construed as an aesthetic parameter is subject to debate. In St. John’s, the measure of a good building has long been steeped in scale and context, but these architectural discussions are almost totally relegated to the downtown. It’s rare when a fine building in an industrial park garners accolades. Perhaps we view the downtown as deserving and demanding of elegant structures. It is after all, the only part of the city that makes St. John’s truly unique. The simplistic view is that if we restrict all the buildings to a maximum of four stories and adorn them with late nineteenth century bric-a-brac we won’t upset the delicate balance that is the “urban fabric.” This has traditionally pitted preservationist factions against developers. But the position of the anti-demolition/heritage bloc, quite

rightly, stems from fear: the fear that the demolition of historic buildings will result in the erection of

buildings with little or no architectural or social merit. Virtually every high-rise

st ructure in the city is

“But the position of the anti-demolition/heritage bloc, quite rightly, stems from fear: the fear that the demolition of historic buildings will result in the erection of buildings with little or no architectural or social merit. “


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Design pRincipleswe permit it on any public building? We know that curtainwall glass is not a desirable St. John’s solution, invoking the (oft-used) glass box criticism. Should we not therefore strive to strike balance in its employment on a façade? Although these examples suggest detailed analysis inappropriate at a municipal plan level, some ground rules should be examined. For example, good buildings should not be void of cultural

or historical references. They should not consist of cookie cutter repetitive modules, but should suggest a rational, balanced composition. Any layperson can spot cheap in a field of elegance or quality. Such a characteristic is no more difficult to perceive than a building that has been designed to house cars as a priority over people. If St. John’s is as truly unique as we tout it to be, how then can our municipal plan be silent on the issue

of architecture? It is the only document that sets the parameters for building regulation. Without its direction, we will simply envelope ourselves in urban mediocrity.Jim Case is a principal in Sheppard Case Architects, a full service architectural firm in the City of St. John’s.

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In November 2010, when the Muskrat Falls project was first announced, the estimated capital cost was $6.2 billion - $5 billion for the generation station at Muskrat Falls, the Labrador-

Island Transmission Link, and $1.2 billion for the Maritime Link to be constructed by Emera Inc. The capital cost for the project is now $7.4 billion - $6.2 billion from this province and $1.2 billion from until Emera Inc. completes their cost analysis.

Why Muskrat?-stable rates and energy for homes and businesses-a revenue-generating asset-current low-interest rate with a loan guarantee from the federal government-allow the shutdown of Holyrood thermal generating station reducing greenhouse emissions and eliminating sulphur dioxide emissions

Flipping a switchCurrently a large chunk of the power delivered to homes and businesses is generated at the Holyrood thermal generating station – at peak about 30 per cent. Here’s a few things we know about the generating station:

The plant is more than 40 years old – 10 years past its life •expectancy.The plant burns up to 18,000 barrels of oil per day during •the winter heating season. In 2011, burning fuel at the Holyrood plant cost ratepayers •$135 million.By 2017 the annual cost of oil to generate electricity at the •plant is projected to be $324 million.To retrofit the plant to add to its lifespan will cost an •additional $600 to $800 million, not including the annual $12 to $15 million in operations costs.Retiring the plant will be equivalent of taking 300,000 cars •off the road.

Need for powerThis province is already in a position where it needs more electric resources. Newfoundland and Labrador Hydro’s 2012 Planning Load Forecast indicates that by 2015 the province will be challenged to reliably meet peak demand in the winter

months and, post-2019, there will not be sufficient energy supply to reliably meet demand through the year. Business opportunities in the province will require even more power.

An estimated $10-15 billion of investment in Labrador •mining projects will be dependent on the availability and affordability of power.

Based on projects already in construction or near sanction, •existing generating capacity to meet winter peak demand in Labrador will be exhausted by 2015-17.Power no longer used by the pulp and paper mills, will be •entirely utilized with continued residential and commercial sector growth and the addition of the nickel processing facilities at Long Harbour.Since 2002, island residential demand has increased by 16 •per cent and island commercial demand is up 10 per cent. The majority, about 85 per cent, of the 28,800 new homes •constructed are using electric heat

Other alternative sources of powerNatural gas, wind, and larger hydro electric projects like Gull Island have been considered as potential solutions to this province’s power needs, but several reports from the Ziff Energy Group of Calgary and Manitoba Hydro have demonstrated why these are not the best sources of power for this province.

Why not liquefied natural gas or natural gas?There is currently no pipeline from this province’s natural gas resources in the Grand Banks and further there isn’t a market in place to sell that gas, meaning these resources are considered to be “stranded.” The cost to build this infrastructure, according to the Ziff report, wouldn’t be sufficient to justify using LNG or natural gas to power this province.Further, gas produced from the offshore oil industry is used already to enhance oil recovery and while oil and gas companies have evaluated natural gas opportunities, they have yet to identify a viable project.

featurehYDRo on the hoRizon

Fast Facts on the Muskrat Falls Hydro Electric ProjectMuskrat Falls is an 824 megawatt hydro electric project •The project will include exporting a portion of the power generated to Nova Scotia, with the option to export power to other Atlantic •provinces and the United States.The average monthly residential customer bill has risen from $139 per month in 2001 to $184 per month in 2011, and is forecast to rise •to $296 per month in 2030 with the continued use of the Holyrood Thermal Generating Station.With the development of Muskrat Falls, Newfoundland and Labrador will be powered by 98 per cent renewable energy.•

What you need to know about the next mega project

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Can’t we harness all that wind power?An independent study by Manitoba Hydro shows vast challenges with harnessing wind power for use in this province. Most importantly this option is estimated to cost more than $3.5 billion more than the $7.4 billion Muskrat Falls project. Backing up the wind power with a battery system would bring that cost to $16.46 billion. Even with these infrastructure upgrades in place, Manitoba Hydro could not assume that there would be enough power generated to meet the peak demand in the province.

Why not wait until 2041 when the Upper Churchill ownership reverts back to this province?There are several reasons cited by the province and Nalcor as to why waiting is not an option, the most important of which, would be that Newfoundland and Labrador

will not and should not assume it will have full control over the Upper Churchill power in 2041.

CFLCo is owned by Newfoundland and Labrador Hydro (NLH) and Hydro-Quebec (HQ) jointly, with NLH owning 65.8 per cent of the common shares and HQ 34.2 per cent of the common shares. In 2041, NLH will not have absolute authority over the corporate actions of CFLCo.

Further, waiting 30 years to deliver on the power needs in the next decade isn’t a viable option when attempting to build large-scale industrial business in the province and to shutdown the Holyrood station.

hYDRo on the hoRizonZiff Energy concludes that even if Grand Banks natural gas were commercially available it would be prohibitively priced for the island’s power generation when compared with the proposed Muskrat Falls project. Analysis shows this scenario would be $2.3 billion to $2.7 billion more than Muskrat Falls, and a Pipeline Standalone Facility scenario would be $6.6 billion more than Muskrat Falls.

What about Gull Island?Gull Island has the potential to generate three times the power of Muskrat Falls. But its size also challenges the potential of the project. Only 22 per cent of the output could be consumed in this province. All the excess power would need to be sold at market, which would require transmission through Quebec.

A maritime route is a viable, but expensive option as transmission assets would need to be upgraded, making the project uneconomical.

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Trading partnerships with Europe are not unusual for businesses in Newfoundland and Labrador. When

cod was our economic backbone, ships would transit the Atlantic from St. John’s to Oporto to Harbour Grace to Bristol. We were part of a strategic global trading partnership. In today’s market we have different goods to trade; minerals and oil and gas, a vibrant seafood industry, an even more vibrant cultural sector, and new ideas and technologies suitable for harsh environments.

I n

October, the St.

John’s Board of Trade partnered with

the Italian Chamber of Commerce in Canada-West as part of its project

The Enhanced EU-Canada Economic Partnership: Challenges and Opportunities for SMEs. The session provided a lot of background information to help our members do business within the European Union, following the formal adoption of the World Trade Organization’s Government Procurement Agreement in March 2012. Representatives from the Italian business community provided an introduction to the European Union, the European market, and outlined current public procurement

opportunities for Canadian

businesses within the EU.

The Tenders Electronic Daily (TED) database publishes

all calls for tender in the European Union that are above certain thresholds,

on every type of product from railways and roads to toner cartridges. Board of Trade members can register in the database

free of charge, create profiles and enter criteria for automatic

e-mail notification of business opportunities. Over 1,000 new contract notices are published on the database every day. Canadian businesses are

permitted to bid on tenders of over $200,000 which

are not restricted due to security or other

national concerns. P a r t n e r s h i p s between European

and Canadian companies are encouraged in order to overcome any challenges of culture or language in doing business abroad.

featureDoing Business acRoss the ponD

For more information on how to tender in the EU, go to http://ted.europa.eu/

Shannon Lewis-Simpson

ambassador column


Tammy Bird

As a new member on the Ambassadors team I would like to share with you a

little about myself.

I am a native Newfoundlander who returned a year ago. I am absolutely thrilled to be an Ambassador with the St. John’s Board of Trade. I had originally applied to join the Ambassadors back in June and when I got the call in October letting me know that there was an opening, I jumped at the chance to join. I have learned so much already. It is truly a rewarding experience. The team is diverse and the conversations are always thought provoking. The most valuable advice I could give any member is

to take advantage of your membership. Get out there and meet others within our great business community. Step outside your comfort zone and be wowed by what you may find.

I was recruited by NorthgateArinso (NGA) to lead their operations in St John’s and started in that role in January 2012. NGA has been providing HRIS/HCM systems and services for over 40 years and we deliver global multi-country HR and payroll requirements in 35 countries with localized access,

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support and services. Within the St John’s location we presently employee 385 staff, support nine unique clients, in 26 countries and 600,000 employees per month.

My leadership style is quite relaxed, but make no mistake I take the task of leading the team in St. John’s very seriously. I am continually challenging my team to come up with new and better ways to do business so that we can continue to evolve and be leading edge. I am passionate and love this place we call home.


Lori Bragg

As the saying goes, time flies by when you are having fun!

It is hard to believe that I have been an Ambassador with the Board of Trade for a year now and it has definitely been a very memorable one. Over the past twelve months, I have thoroughly enjoyed the opportunity to meet a fabulous group of people and I have really enjoyed devel-oping many new friendships and my profes-sional network.

In my tenure as an Ambassador, one of the most memorable events that I participated in was the annual golf tournament last summer. It was a fun-filled day with friends, work colleagues and fellow Ambassadors,

and it also ended up being a spectacular weather day! It is the ability to be involved in events like these that makes the Ambas-sador experience so rewarding for me.

If you are looking at developing both profes-sionally and personally, as well as becoming more involved in our events, I strongly recommend becoming an Ambassador. I look forward to my second year in 2013 and feel free to contact me or anyone else on the Board if you would like to get more details on how you can become involved.

ambassador column

THANK YOUTo our wonderful clients and the communities we get to live in and work with, every day. You’ve made our �rst year here in our newest o�ce successful and unforgettable. From our whole team across Atlantic Canada, thank you, Newfoundland and Labrador.

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Memorial University’s new Entrepreneurship Training Program for International Graduate Students

Graduate students invest a great deal of time, energy and effort in their studies in their respective

programs. Upon graduation, these former students pursue employment in their professional field of studies where they can apply their education, knowledge and skills and start their careers. However, for a number of students there is a growing interest mobilizing their own business ideas. In winter 2012, Career Development & Experiential Learning carried out a brief survey among international students who had undertaken its Professional Skills Development Program to assess interest in entrepreneurship training. A total of 30 students responded to the survey. Among this group, 83 per cent said they would be interested in starting a business in Newfoundland and Labrador. Ninety three per cent said they would be interested in learning about entrepreneurship and 80 per cent stated they thought other international students would be interested in learning about entrepreneurship. Nearly all surveyed said they would be interested in attending a series of workshops to learn more about entrepreneurship. Recognizing there were a number of international graduate students from a variety of disciplines at Memorial University who had an interest in becoming entrepreneurs, we developed a new Entrepreneurship Training Program (ETP) for International Graduate Students. This pilot program is being delivered in partnership with Memorial University’s School of

Graduate Studies, International Centre and Career Development & Experiential Learning with support from Atlantic Canada Opportunities Agency (ACOA).

“This program is both exciting and very unique. It has the potential to be a model for similar programs across the country and we are very grateful for the support and vision of ACOA in supporting this initiative,” says Jennifer Browne, director of Career Development & Experiential Learning.

The program has attracted graduate students from around the globe. Our ETP participants/students are currently enrolled in a wide range of academic programs including: physics; geophysics; engineering - oil and gas; linguistics; environmental engineering; biology; engineering management; philosophy; electrical engineering; business administration; mathematics; chemistry; computer science;

environmental sciences; human genetics and medicine.

The ETP is a 16-week pilot program that has been designed and developed to raise awareness of entrepreneurship and new venture creation as a viable career option among international graduate students and also nurture stronger communication, analytical, leadership, organizational, and interpersonal skills leading to better integration, success, and employability

for all student participants. The program consists of 22 interactive seminars/presentations delivered by a variety of experts from Memorial University’s Faculty of Business Administration, the Government of Newfoundland and Labrador, the Government of Canada and a number of private consultants from the local business community in St. John’s. We have an impressive list of presenters who are contributing their time, talent and expertise to make this program a valuable learning experience for the international graduate students. The program participants are provided with an opportunity to meet with a business consultant from the Genesis Centre at Memorial University to discuss their business ideas. Participants will also get the opportunity to work with business mentors in the second section of the program in the winter 2013 semester.

The participants in the ETP program come for a number of different countries around the world and they have a have a wide variety of business ideas relating to the sciences, oil and gas, engineering, business consulting and the energy sector just to name a few. Many of these business ideas have resulted from our student’s research in their respective masters and Ph.D. programs at Memorial University, other academic institutions and from their prior work experiences. We are very pleased to have this opportunity to develop and offer this excellent program. We are very excited about the new venture creations that our students are exploring. This new program also provides us with another means of assisting our students with their future career endeavors.

By Dan Dillon, Dip.B.Mgmnt., B.Ed. M.Ed.

If you would like to learn more about this exciting new program please visit the ETP web link http://www.mun.ca/cdel/career_students/career_international/etp_program/ETP_program.php or contact Dan Dillon, Program Developer/Entrepreneurship Training Coordinator for the Entrepreneurship Training Program for International Graduate Students at 709 864-3202 or by email at [email protected].

entRepReneuRship anD new VentuRe cReation as a ViaBle caReeR option


Legacy buildingOur Past President’s Pin program has helped the St. John’s Board of Trade and the general business community to recognize the spirit of entrepreneurship and the leadership that makes it possible. Along with recognizing the contributions of our past presidents, the Board will host an annual lunch with these leaders to both thank them for their contributions and to have them contribute to the ongoing policy and member value discussion around the Board table.

Our first annual past president’s luncheon was held at The Keg this fall, where 22 of the past presidents discussed their time with the Board, how the business climate has changed and what the future holds for the Board.

It was notable that each and every past president in attendance was still heavily involved in business or in the volunteer sector and continues to contribute to the community each and every day.

The past presidents provided advice around the Board’s policy priorities around labour market development, specifically around the certification of international professional qualifications, shortages of skilled professionals and training and

education. We also discussed the role Labrador’s opportunities will play in our membership’s future business dealings and what actions the Board can take to ready them for success in the Big Land. Transpor-tation was also a key issue discussed, as all opportunities in this province face the challenge of getting to and from mainland Canada and around the world to relatively remote areas in this province.

We thank each and every past president who contributed to the vibrant, exciting business opportunities that exist today.


featurepast pResiDents

Outlook Conference Thursday Jan. 31, 2013 Delta St. John’s Hotel Harborview 8 am – 4pm The Business Outlook Conference will feature presentations from leading experts on business trends, opportunities and challenges for your organization in 2013 and beyond. The conference gives you the information you need to seize the opportunities and add value to your business today and into the future. Some of our keynote speakers include:

Avery Shenfeld – Managing Director and Chief Economist, CIBC MQO Research Gilbert Bennett – Vice-President, Nalcor Energy, Lower Churchill Honourable Keith Hutchings – Minister of Innovation, Business and Rural Development, Government of

Newfoundland and Labrador Rex Murphy – Social Commentator and Editorialist, CBC TV, CBC Radio

Leadership Panel:

Brenda O’Rielly – Founder/Owner, Yellowbelly Brewery and O’Reilly’s Pub Jamie King – CEO, Verafin Anne Whelan – President and CEO, Seafair Capital

Visit us online at www.bot.nf.ca for the full agenda for this year’s Outlook Conference. For this full day event tickets are $225 (non-member rate) and $175 (with member discount). Contact Wanda Palmer at 726-2961 ext.9 or [email protected] to register today!

Trade Show Thursday Jan. 31, 2013 Delta St. John’s Hotel Main Ballroom and Crush Lobby 10 am – 4:30 pm The Trade Show is a great opportunity to showcase your products and services to the business community in St. John’s and surrounding area. Over 90 exhibitors from all industry sectors. Booth sales are going fast so make sure you secure your booth now. Booth prices vary by size and location. Already over 75% sold. Contact Margie Davis at 726-2961 ext.2 or [email protected] to book today!

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aRounD the BoaRD

Brent McNamara, our intern helping us with events and promotion, brought his copy of The Wealthy Barber Returns.

The Wealthy Barber and latest Dragon in the Den David Chilton spoke to the Board of Trade and had the crowd howling with laughter as he regaled then with stories of his own investment past, including his first meeting with the two sisters who wrote the acclaimed “Loonie Spoons” cookbooks. Chilton used humour to impart some pretty serious messages about personal debt, and living within your means.

“Business is very simple: it is about adding value to rela-tionships,” says David Chilton.

Danny Williams talked about private life, the Ice Caps, his massive development near Southlands and the topic on everyone’s lips, Muskrat Falls, when he spoke to Board of Trade members this fall.

Brent Smith, Chief Chocolate Officer , at the Newfoundland Chocolate Company and our presenting partner at the luncheon, presented Danny Williams with a chocolate “Danny Williams Bunny, much to the former premier’s delight.”

Emad Rizkalla talked about the importance of professional development and Bluedrop’s product CoursePark’s role in training your workforce. Would you rather train people and see them move on or not train them and have them stay at your company, he asked the audience.

BDC was the presenting partner at this luncheon and had the opportunity to talk about innovation before our luncheon started.

keeping current

For more from this luncheon visit the Board of Trade’s YouTube channel athttps://www.youtube.com/user/StJohnsBoardofTrade

For more information on presenting partnership opportunities and getting your business’ name talked about in the business community, contact Wanda Palmer at 726-2961.


Our second speed networking event was a huge success and an event we’ll be hosting again. In this innovative morning session, businesses have two minutes to do an elevator pitch at each table for that company’s product. This event leads to great connections and business opportunities for all sectors.

keeping currentaRounD the BoaRD

The new Entrepreneurship Training Program for international graduate students held a morning mixer for Board of Trade members to introduce them to the leaders of your companies in the future.

NSO Silver Ballwith Brian Way & His Large Band

champagne receptionsilent auctiongourmet dinnerdancing

Tickets are available by phone 722.4441$150* each or $1500* for a table of ten. *A tax receipt will be issued for the charitable portion.

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Saturday, February 2, 2013 6:30 pm Delta St. John’s Ballroom

keeping current


aRounD the BoaRD

Island Office hosted one of our biggest business mixers of the year – Meet your Match. With great food, drinks and holiday spirit, Meet your Match was a massive success with plenty of business being done at the event.

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keeping currentaRounD the BoaRD

Bruce Templeton, our 34th president in 2009, helped to establish the gover-nance system of committee structures for our vice-chairs, making our volunteer leaders amongst the best informed in the country.

John O’Dea, our 13th president in 1987, worked during his presidency to improve business links with Ireland.

Gerard MacDonald, our 19th president in 1994, pushed infrastructure projects and focused on commercializing St. John’s airport and turning the operations over to a private, not-for-profit organization.

Gerry Anthony, our eighth president during 1979 and 1980, worked to continue an effective program to aid small businesses and held three important business forums on oil and gas, personal finance reporting and analysis, and how to do business with Crown corporations.

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Caption Caption Caption

BUSINESS EXCELLENCE AWARDS

Board Congratulates its 20th Annual Business Excellence Awards Winners

The very best of St. John’s entrepreneurship was celebrated at the 20th annual St. John’s Board of Trade Business Excellence Awards.“Each of our award winners represent

to the community in many ways,” says Steve Power, chair of the St. John’s Board of Trade.


Community Impact (20+ employees) = Bennett Group of CompaniesThis award recognizes those companies that are continuously involved in helping out the community and whom make outstanding contributions to the community through donations, time, effort and other means.

Community Impact (under 20 employees) = St. John’s Ice Caps Hockey ClubThis award recognizes those companies that are continuously involved in helping out the community and whom make outstanding contributions to the community through donations, time, effort and other means.

Leader in Growth and Sales: Dallas Mercer Consulting Inc.This award recognizes the companies who have met increased demands, whom have differentiated themselves from everyone else and who has had significant growth in their company’s sales.

Marketing and Promotional Creativity: St. John’s Ice Caps Hockey ClubThis award recognizes the companies who stand out of a crowd; a company that goes above and beyond; one that is original and creative in their marketing and promotion.

Customer Service and Reliability: Destination St. John’sThis award recognizes overall achievement or improvement in dedication to customer satisfaction through service, or development of an outstanding product or service.

Workplace Excellence: Johnson Inc.This award recognizes companies who have provided an exceptional work environment through things such as staff development, work and life balance, fair employment, staff appreciation, and much more.

Entrepreneurial Spirit: Whink Inc.This award recognizes the best of the best; a company that not only offers new and exciting products/services that meet the market needs but one that will achieve similar (if not greater) success in the future.

Community Builder Volunteer of the Year: Ron Ellsworth This award recognizes an individual who is committed and volunteers in the community; one who is seen as a role model not only in the community but as well to their organization and an individual who has made a difference from these contributions.

Customer Service and Reliability Destination St. John’s

Workplace ExcellenceJohnson Inc.

Community Builder Volunteer of the Year Ron Ellsworth

2012 Business Excellence AwardSt. John’s IceCaps Hockey Club

The Business Excellence Awardis the most prestigious award presented by the St. John’s Board of Trade. Chosen from the recipients of the business

achievement awards, the award is crafted as the flame of entrepreneurial spirit.2012 was a banner year for the St. John’s IceCaps with the most impressive launch of any team in AHL history. The team brought AHL hockey back to St. John’s, building a successful business with ticket sales and corporate

revenues at the top of the league. The IceCaps have rejuvenated the City; and have contributed in so many ways to our flourishing province.


Entrepreneurial Spirit • Wh!nk Inc.

Community Impact (20+ employees) • Bennett Group of Companies

Leader in Growth and Sales • Dallas Mercer Consulting Inc.

Business Excellence Award Winner • St. John’s IceCaps Hockey Club

Entrepreneurial Spirit • Wh!nk Inc.


Marketing and Promotional CreativitySt. John’s IceCaps Hockey Club

membership


Levert expands into Newfoundland and Labrador

With nearly 30 years in human resources for mining and industrial companies in Northern Ontario, Levert Personnel Resources is expanding into Atlantic Canada’s oil and gas sector by joining with Whelan Petroleum Personnel Management and Newfoundland Personnel. More than 1,800 employees are hired each year through the agency, making the company one of the largest suppliers of industrial workers in Atlantic Canada. For more information, go to www.levert.ca.

National award and appointment for Board’s past chair

Our immediate past chair Jo Mark Zurel has been honoured nationally for his outstanding contributions as a business mentor. At the annual Business Hall of Fame Awards Junior Achievement president and CEO Sandra Patterson announced that Zurel would be announced as the winner of the national H.E. Miskiman leadership award, which honours those whose mentorship has promoted the goals of the youth business-education program.

Zurel is the chair of the Junior Achievement’s business hall of fame committee in this province and has volunteered with the organization for 25 years. Zurel is an active volunteer with

MeMBeRs news

E and B Travel ServiceTravel Professionals [email protected]://www.tpiworldwide.com/eandbtravelservice/St. John’s, Newfoundland, Canada


membershipMeMBeR newsa number of organizations including the Canadian Red Cross. He’s an active investor in the Newfoundland and Labrador Angel Network, and sits on the boards of APEC and Newfoundland Power, among others.

In other news, Zurel has also been appointed to the Board of Directors of the Canada Pension Plan Investment Board (CPPIB) by federal Finance Minister Jim Flaherty. Directors of the CPPIB are selected by the federal government from a list of qualified candidates submitted by a joint federal-provincial nominating committee. The committee is comprised of 10 members: one appointed by each of the nine participating provinces and one appointed by the federal government. The arm’s length board is responsible for prudently investing Canada Pension Plan (CPP) investment funds in a diversified portfolio of assets to serve the best interests of CPP contributors and beneficiaries.

Board of Trade member keeping it clean

The St. John’s Clean and Beautiful Golden Broom Award has been presented to Clovelly Golf Course recognizing the business’ contribution to keeping St. John’s clean and beautiful through litter management, litter reduction, educational initiatives, beautification, and presentation and pride.

The Golden Broom Awards recognize the contributions of exceptional citizens, schools and businesses. Other winners included, Ultramar, downtown, Gracie Joe’s, St. Paul’s Junior High School, and Dr. Wallace Rendell - Citizen of the Year. For more information about St. John’s Clean and Beautiful, visit cleanandbeautiful.org

RDC infuses $1.6 million into 18 local companies

Making working conditions safer for offshore employees, developing production efficiencies for the lumber industry and advancing healthcare technology are among the 18 business-led projects receiving more than $1.6 million in funding from the Research & Development Corporation of Newfoundland and Labrador (RDC). Our members receiving funding include; ClearRisk Inc. and Quinlan Brothers. An overview of the projects receiving funding from RDC is available online at www.rdc.org.

Welcome to the Fast 50

Verafin has been names to Deloitte Technology’s Fast 50. Halfway through the list at No. 25, Verafin was named to the list of the 50 fastest growing Canadian tech companies with Project3_Layout 1 11/15/10 3:25 PM Page 1

the highest percentage revenue growth over five years with 358 per cent growth. Congratulations to president and CEO Jamie King and his team!.

Telelink wins service award for 9th time

The exclusive 2012 Award of Excellence handed out by the Canadian Call Management Association has been awarded to Telelink for the ninth consecutive year.

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MeMBeR newsTelelink received the award in Victoria, BC. Independent judges are contracted to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients

Community group take national award

Choices for Youth, a St. John’s organization that provides housing supports to at-risk youth, received national recognition

for its Train for Trades program, which provides young people with hands-on work experience in the trades. Choices for Youth offers Train for Trades employment opportunities to young people through a partnership with Newfoundland and Labrador Housing Corporation.

Choices for Youth is one of four organizations to receive the $25,000 award from Eva’s Initiatives, a national organization aimed at creating long-term solutions for homeless youth. Choices for Youth works with approximately 600 young people each year in the St. John’s area, providing housing, training, skills development, supports and referrals.

ShredGuard wins big

Congratulations go out to ShredGuard who have been awarded the 2012 Mt. Pearl-Paradise Chamber of Commerce ‘Outstanding Business of the Year Award.’ The award represents overall achievement and the recipients have distinguished themselves as achievers at the very highest level during this business year.

And the Atlantic Entrepreneur Of The Year is …

Patrick O’Callaghan president and CEO of East Coast Catering has been named Ernst & Young’s Atlantic Entrepreneur Of The Year.

The company specializes in remote workforce catering and accommodations. Ernst & Young Entrepreneur Of The Year recognizes the spirit and contribution of entrepreneurs here and around the world. Award winners are chosen based on a number of factors, including their vision, leadership, financial performance and social responsibility.

In the information technology category, another Board of Trade member was honoured. Emad Rizkalla of Bluedrop Performance Learning , which specializes in advanced learning technologies for the workplace.

Valuable work rewardedCongratulations to the employers and employees who won this year’s Partners for Workplace Inclusion Program’s Business Awards recipients for 2012.

PWIC-NL hosted its seventh Annual Business Awards Luncheon at Capitol Hotel. Awards were presented to companies like Pipers and to individual managers and job seekers, who work hard to include employees with disabilities in their workplaces.

The Ellsworth Group of companies sponsored the luncheon which highlighted the strides people with various disabilities have made in the workplace, as well as the employers who were willing to take a chance on an untapped labour pool.

To learn more about PWIP’s programs and services, please visit www.ccrw.org/pwip


Government launches Mentorship Program to ease skilled trades demand

As announced in this year’s budget, the provincial government has launched a new program that will fund a fully qualified journeyperson to act as a mentor so companies can hire and train up to five apprentices in their business. The jour-neyperson mentor will be a senior trades-person capable of providing valuable guidance in a training role.

Private employers, either in the profit and non-profit sectors, and particularly small and medium-sized employers providing trades-related work, are eligible to apply for the program. This is a new initiative that has never been tried before and the Board encourages all its members to take advantage of this opportunity.

For program guidelines and applications visit www.aes.gov.nl.ca/app, or contact the Apprenticeship and Trades Certification Division at 709-729-2729 or by email [email protected].

Still fragile recovery?

APEC Outlook 2013 was held in St John’s on Nov. 5. Delegates were reminded that we are still very much tied into the global market because of our very nature as a commodities exporter. Global commodi-ties prices are expected to increase next year. Right now, business investment and consumer spending are driving the Canadian economy, as the housing and export markets have slowed and govern-ment spending has decreased. Consumer spending is expected to decrease with an increase in interest rates by the middle of 2013. It should be noted that the average debt and debt-service ratio are lower in Atlantic Canada than elsewhere so we might see less of an impact in consumer spending levels regionally. Canadian exports have increased in energy, ores and food, all necessary for life and all exports of Newfoundland and Labrador. Average weekly wages in NL have increased by over 30 per cent in the last ten years, with no sign of decreasing, and there are 15,100 more people employed in the last five years in this province. Housing resale prices are rising, but resale numbers are declining.

A great place to do business

A recent study by KPMG, a leading profes-sional services firm specializing in audit, tax and advisory services, finds that the City of St. John’s is one of the top places to do business in Canada. The report, called “Competitive Alternatives: Special Report: Focus on Tax,” St. John’s ranked fourth for total effective tax rate out of the

16 featured Canadian. The report looked at corporate income tax, other corporate taxes (Including sales tax, property tax, wage-based tax, corporate income tax, capital taxes and local business taxes), and statutory labour costs.

The Total Tax Index had St. John’s ranked fourth with an index of 45.4 out of 113 cities featured worldwide.

membershipinDustRY news

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Heavy Civil Association of Newfoundland & Labrador Inc.Jim Organ, Executive DirectorP.O. Box 23038St. John’s, NL A1B 4J9P: 709-364-8811F: 709-364-8812jorgan@[email protected]

Miller Shipping Ltd.Pat Miller, President43 Pippy PlaceSt. John’s, NL A1B 3M9P: 709-754-4543F: [email protected]

Sassy Tuna StudioJulie Lewis, Owner - Creator39 Kings RoadSt. John’s, NL A1C 3P4P: [email protected]

new MeMBeRs

A.E. Consultants Ltd.Glenn Barnes, MRAIC, President / Senior Architect341 Freshwater Road, Suite 202St. John’s, NL A1B 1C4P: 709-726-1342F: [email protected]

The Wilds Golf ResortLeslie Roseby, Business Development Manager299 Salmonier LineHolyrood, NL A0A 2R0P: 709-229-5444F: [email protected]

e3 Office Furniture & Interiors Inc. Jody Mason, Office Furnishings Consultant1243 Kenmount RoadParadise, NL A1L 0V8P: 709-725-6998F: [email protected]

Vigilant Management Inc.Lloyd Hussey, PresidentBox 50064Paradise, NL A1L 0J2P: 709-682-7633F: [email protected]

UPS Canada Ltd. Heather Gautreau, UPS Account Manager134 Clyde AveMount Pearl, NL A1N 4S3P: 800-742-5877F: [email protected]

Whitten Agencies Ltd. Michelle Martin, Office AdministratorP.O. Box 21394St. John’s, NL A1A 5G6P: 709-726-7761F: [email protected]


H.J. O’Connell Construction Ltd.Nolan Jenkins, Manager – Engineering & Business Development59 Pippy Place Suite 1ASt. John’s, NL A1B 4N1P: 709-726-9095F: [email protected]

Hawco King Renouf AllnorthKeith Renouf, Division Manager2 Hunt’s LaneSt. John’s, NL A1B 2L3P: 709-579-1492F: [email protected]

Groundwork MediationKen Hopkins, Owner91 Ashlen Cres.Paradise, NL A1L 3G6P: 709-769-1871F: [email protected]

The Lifesaving TeamNathan Whalen, Manager, Business Devel-opment141 Hamilton AvenueSt. John’s, NL A1E 1J4P: [email protected]

Bridal by Kathy Evans Design StudioKathy Evans, Owner / Operator321 Hamilton Ave.St. John’s, NL A1E 1K1P: 709-739-5337F: [email protected]

DC Design House Inc.Don-E Coady, Creative Director P.O. Box 13171 186 Duckworth StreetSt. John’s, NL A1E 5X7P: [email protected]

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Bannerman Park FoundationMichelle Eagles, Manager10 New Gower Street P.O. Box 908St. John’s, NL A1A 5M2P: [email protected]

Ocean Delight CottagesJerry Byrne and Lauralyn Berry, Co-Owners / Operators353 Main Road , Route 80 NorthWhiteway, NL A0B 3L0P: [email protected]

Research Ave.Dr. Tyler Wish, PresidentBruneau Centre for Research & Innovation, Suite 3003St. John’s, NL A1C 5S7P: 709-864-2838F: [email protected]

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Gregory Elliot Dental GroupJake Clifford, General Manager7 Cunard PlaceMount Pearl, NL A1N 5B5P: [email protected]

Mount Pearl Dental Jennifer Clift, Operations Manager7 Cunard PlaceMount Pearl, NL A1N 5B5P: [email protected]

Southern Shore Dental Jake Clifford, General ManagerP.O. Box 790 Bidgoods PlazaGoulds, NL A1S 1G8P: [email protected]

Carbonear Dental Jake Clifford, General ManagerTC Medical Center – 16 Goff AveCarbonear, NL A1Y 1A6P: [email protected]

Rideout RealtyHolly Rideout, Broker / Owner137 Patrick StreetSt. John’s, NL A1E 2S9P: 709-687-3892F: [email protected]

Staples AdvantageAndrew Freake, Business Development Manager189 Glencoe DriveMount Pearl, NL A1N 4P6P: 709-730-7874F: 709- [email protected]

Perfect DayHolly Clark, Project Manager134 Water StreetSt. John’s, NL A1C 1A8P: [email protected]

Bense Optical and OptometryJonathan Bense, O.D. 100 Elizabeth Avenue, Suite 108 Elizabeth TowersSt. John’s, NL A1B 1S1P: 709-754-1250F: [email protected]

Nathaniel Noel Sculpture GalleryNathaniel Noel, Owner / Artist4 Clifts Baird’s CoveSt. John’s, NL P: 709-738-1975F: [email protected]

new MeMBeRs

7 Plank Road, St. John’s, NLTel: 709-726-1449ifactory.ca

I can't understand why people are frightenedof new ideas. I'm frightened of the old ones.

John Cage

Strategic Directions Inc.Theresa M. Rahal, Principal Consultant49-55 Elizabeth AvenueSt. John’s, NL A1A 5B6P: [email protected]

Jo-Ann Prosper – Re/Max Realty SpecialistsJo-Ann Prosper, RealtorP.O. Box 39109 Topsail RoadSt. John’s, NL A1E 5Y7P: [email protected]

Fairfield Inn & SuitesCyril Russell, General Manager199 Kenmount RoadSt. John’s, NL A1B 3P9P: 709-722-5540F: [email protected]

Quest Rare Minerals Ltd.Patrick Collins, Project Geologist189 Water StreetSt. John’s, NL A1C 1B4P: 709-724-4646F: [email protected]

Avalon Steamatic Ltd.Irwin Melamed, Owner39 Airport Heights DriveSt. John’s, NL A1A 5B2P: 709-726-0220F: [email protected]


Ever Green EnvironmentalCarolyn Drover, Marketing & Communica-tions Coordinator79 Blackmarsh Road P.O. Box 26091St. John’s, NL A1E 0A5P: 709-758-5350F: [email protected]

Woodstock Colonial RestaurantJill Young, General Manager1959 Topsail RoadSt. John’s, NL A1B 4A4P: 709-781-2222F: [email protected]

Seniors Resource Centre NL Kelly Heisz, Executive Director 370 Torbay Road Suite W100 Bally Rou PlaceSt. John’s, NL A1A 3W8P: 709-737-2333F: [email protected]

Wayne Basha - Exit Realty on the Rock Wayne Basha, Realtor25 Kenmount RoadSt. John’s, NL A1E 1X7P: 709-728-3346F: [email protected]

Levert Personnel Resources Inc. Arin Puddy, Account Manager145 Kelsey Drive , Suite # 204St. John’s, NL A1B 0L2P: 709-579-4505F: [email protected]

West Side CharliesWade Gravelle, Vice-PresidentP.O. Box 23071 Suite 304St. John’s, NL A1B 4J9P: 709-738-4747F: [email protected]

Republic InspectionsKen Peckham, Owner/ Certified Profes-sional Inspector38 Pearson Street, Suite 220St. John’s, NL A1A 3R1P: [email protected]

membershipnew MeMBeRsFine Food FactoryMelany Otis, Position: Owner / Operator 75 Della Drive St. John’s, NL A1S 1B7P: [email protected]

MMS Atlantic Inc.Robert Buck, General Manager118 George Street WestSt. John’s, NL A1C 1M8P: 709-579-6001F: [email protected]

Royal Canadian Legion Branch 56Leonard Stoyles, Manager Bar & CateringP.O. Box 175 930 The BoulevardSt. John’s, NL A1C 5J7P: 709-753-9820F: [email protected]

Atlantic Institute of Certified Management ConsultantsEd Foran, Treasurer20 Downing StreetSt. John’s, NL A1B 2R8P: [email protected]

Ronald McDonald House NLChristine Morgan, Manager Development & CommunicationsP.O. Box 28091 150 Clinch CrescentSt. John’s, NL A1B 1X0P: 709-738-0000F: [email protected]

upcoming events


lunch and learn Engage and Excite Your Team through Change: Seven Steps to Create a Culture of EmpowermentImprove job satisfaction, company loyalty, teamwork, and accountability by creating a Culture of Empowerment where you work. As a leader, it is imperative that you adopt a successful mindset in order to facilitate change that empowers and engages employees. Join Lisa L. Payne of Connections for Success Inc. as she teaches you her proprietary seven-step PROCESS that will get you excited and equipped to begin making a difference right away.

Date: Tues., Jan. 15

Time: 12:30 pm – 2 pm

Cost: $25+HST member discount, $35+HST non member

Location: St. John’s Board of Trade, Board Room

34 Harvey Road, 3rd Floor

januaRY 2013

Business MixerRequest for ProposalsThe St. John’s Board of Trade serves as the voice of business and is proud to enhance opportunities for our members and to help improve their ability to do business. One way this is accomplished is through the Board’s networking socials. These events give members the chance to network with other members, exchange ideas, do business and meet new friends and colleagues!

The St. John’s Board of Trade is offering its members the opportunity to host the Board’s networking socials in 2013. This is a great opportunity to profile your company to members of the Board of Trade.

If you are interested in hosting a business mixer in partnership with the St. John’s Board of Trade please contact Lori Coleman for an Expression of Interest Form.

For more information or if you have any further questions please contact:

Lori Coleman

Manager of Business Affairs

St. John’s Board of Trade

T: 726-2961 ext. 6

E: [email protected]

To register for these events please contact Wanda Palmer at [email protected] or 726-2961 ext. 9

Business MixerResource Centre for the Arts welcomes all Board of Trade members back after the holiday season and invites them to a business mixer at the historic LSPU Hall. Come, network with the business community and learn more about what your downtown theatre has to offer

Where: LSPU Hall, 3 Victoria StreetWhen: Wed., Jan. 16Time: 4:30 pm - 6:30 pmCost: Included as a benefit of your membership

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business news dec, 2012/jan. 2013

Documents

business exellecence

business leaders

rd performer

policy matters

labrador rdc

rdc providingfunding

number of programs

vicechairkim keating