business process & interface monitoring - archive.sap.com · business process & interface...

Business Process amp InterfaceMonitoringPart 1 ndash Keep Mission Critical BusinessProcesses Running

Part 2 ndash AppendixFunctional Overview withST-SER 700_2008_2 amp ST-API 01L

copy SAP 2009 Business Process amp interface Monitoring Page 2

Overview ndash Business Process Integration ampAutomation Management

Data ConsistencyManagement

Data VolumeManagement

Business Process ampInterface Monitoring

Job SchedulingManagement

Business ProcessPerformance Optimization

Proactively ensure reliablebusiness process flow andthroughput

Optimize business processflow and throughput

Keep data growth ampsize under control

Proactively avoid or detectharmful data inconsistencies

Automate business processwhile considering time andHW restrictions

MRP Run 1000 Billing RunArchiving

MRP Run 2000 ReorganizationBackup

MRP Run 3000Transports

Operations


Business Departments

Operation concept for integration amp automation includingMonitoring objects (alert types threshold values)Error handling proceduresEscalation paths

Functional amp Technical View

Technical View(Process-independent)

Business Process Operations

Functional ViewFunctional process descriptionFunctional process operation and control

IT Infrastructure amp Technical Operations

SystemsOS admin and monitoringDB administrationDB backup und recoveryNetwork monitoringFront-end management

BasismySAP TechnologySystem log monitoringABAP dump analysisPerformance monitoringWorkload monitoring

BusinessProcess

Purpose of Business Process Integration ampAutomation Management

BusinessProcess


1 Business Process Monitoring - Overview

2 Business Process Analysis

3 Appendix - Functional Overview with ST-SER 700_2008_2 amp ST-API01L

Agenda


Purpose of Business Process Monitoring

Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRMSCMAPO

SRMEBP

WMS

BW

Legacy SystemLegacy System

SAP R3

CRM

Create SalesOrder

SAP ECC

Create SalesOrder

CreateDelivery

Post GoodsIssue

Create ampPrint Invoice

WMS

PerformPicking

Send PickConfirmation

Problem occurs in thesystem landscape

What part of the corebusiness process isaffected

bull Who reactsbull Howbull When is 2nd

level informedbull Who is the

escalationcontact


Why Focus on Business Process Monitoring

Can you answer the following questions for yourOrder to Cash process

How many Sales Orders are open (not or only partially delivered)How many Sales Orders cannot be processed any further becausethey are incomplete have a delivery billing or credit blockHow many outbound deliveries are open (goods issue posting notcomplete)How many picking transfer orders are open (not confirmed) in yourwarehouse management systemHow many outbound deliveries have GI posted but no invoice wascreatedHow many invoices have been created but were not printedHow many sales invoices were not posted to FI

If yes how long does it take to retrieve thisinformation per sales organization plant orwarehouse

copy SAP 2009 Business Process amp interface Monitoring Page 7copy SAP 2008 Business Process amp interface Monitoring Page 7

Why Focus on Business Process MonitoringTechnical Oriented


What is the average response time of transaction VA01 (eg last 20minutes)Did your background job for creating deliveries cancel of finishsuccessfullyHow many inbound IDocs of type DESADV exist which could notposted to an application (error status 51)How many qRFC queues of type R3A are currently blocked andhow many entries do they containDid you receive your flat files (with pricing data) from non-SAPsystems this morning Were they empty or notDid any mapping or routing errors occur in SAP PI which arerelated to your sales processHow many inconsistent objects do you have between your CRMand ERP system

If yes how timely do you get this information andhow much manual effort is needed


Definition of Business Process MonitoringBusiness Process Monitoring is the proactive and process-oriented monitoring of acompanyrsquos core business processesIt includes the observation of all technical and application-related functions that arerequired for a smooth and reliable flow of the core business processes

Goals of Business Process MonitoringDetect problem situations as early as possible in order to solve them as fast aspossible - before they become critical for the businessEnable the customerrsquos Solution Support Organization to respond to and to solveproblems more proactively (ie before end-user call or open trouble tickets)

Business Process Monitoring with SAP SolutionManager

SAP Solution Manager provides the data to answer the questions aboveAutomatically amp triggers auto-reaction methods if necessaryIn a business process contextReady for BI trend analysis

Key message



Two customer examples

Get Sales Order related data automaticallyOne person spends daily ~4hours collecting information about Sales Orders manually whichhave a delivery or billing block or which are open or incompleteSAP Solution Manager provides this data

Automatically amp triggers auto-reaction methods if necessaryIn a business process contextReady for BI trend analysis

Identify problem situations that stay unnoticed otherwiseSAP Solution Manager identified

Planned Orders that should have been already converted in Process Orders several daysagoConfirmation errors caused by failed goods movements (COGI) for Process Orders thatwere several weeks old

copy SAP 2009 Business Process amp interface Monitoring 0

Overview - Business Process Monitoring in theSAP Solution Manager

Solution ManagerService

LevelReporting

Continuous Online Alert Monitoring

BISCM CRMERPSolution Landscape

BI (ad-hoc)Reporting

People

ServiceDeskMessage

SMS

Email


Example Sales Order Management


Example SAP Solution Manager ndash BusinessProcess Level


Example SAP Solution Manager ndash Business Process StepLevel Confirm Picking Transfer Order (TO)


Business Process Step Level Confirm Picking TransferOrder (TO) Detail Report Satellite System

List of 373 openTransfer Orders onsatellite system


BI Standalone Reporting (Dashboard)

Graphical AnalysisGraphical Analysis

Open Transfer Orders MUC

Open Transfer Orders FRA

Transfer Orders Munich Outbound TO items (open)

Transfer Orders Frankfurt Outbound TO items (open)



Tabular AnalysisTabular Analysis

Open TOs MUC

Open TOs FRA





Agenda


Business Process AnalysisBusiness Process Monitoring Scoping

ObjectiveProvide insight amp facts about your core businessprocessesProvide scope for possible Business Process Monitoringimplementation

EffortCustomer Effort No customer involvement neededSAP Effort Only 1 manday

Delivery model 100 remote

Applications possibly in ScopeERP Logistics Order to Cash Manufacturing Procure toPay Replenishment Warehouse Management PlantMaintenance as of R3 46CERP Financials as of R3 46C


Throughput and Backlog IndicatorsBenefits (12)

Throughput and Backlog Indicators can help identifyerrorsproblems of different types

Customizing errorsDesign gaps in the business process flowProcess execution in business differs from (global) business process templateErrors in transactional data not corrected in timely mannerCurrent documents not processed fast enoughPotential for data reduction of old business dataMissing end-user trainingIdentification of organizational units (eg plants or warehouses) with thehighest backlog of open business documents



Value PropositionGain transparency about your core business processesLearn in which organizational areas you

Could speed-up amp streamline your most critical business processesCould improve service levelsMight need to train your end-users to better follow intended proceduresCould improve your daily operations

Automate your daily monitoring tasks (technical amp application related)Support the organizational interface between business amp IT departmentLower Total Cost Of Ownership (TCO)


Example Order-to-Cash

of created OutboundDeliveries

Open Outbound Deliveries

of created Sales Orders Sales Orders (GI date in the

past but not delivered)

of posted Invoices Invoices not transferred to

Accounting

OpenOverdue CustomerItems FI-AR

Open Picking TransferOrders

Goods Delivered not Invoiced


Order to Cash 873 Sales documents created on28102008

Example


Order to Cash Process 3225 Orders withdelayed Delivery

96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization

Top 3 Sales Organizations

Okay Warning Critical

Finding3225 Sales Orders with planned Goods Issue date in the past and no delivery was createdyet62 of these outstanding sales orders belong to ItalyOldest entry from April 2003

Business Risk This key figure represents real sales backlog where the expected deliverydate was not met and lies in the past As no delivery is created yet the customer will also notbe delivered within the next 1-2 days This is lost revenue and might lead to bad customersatisfaction or the sales was cancelled and the old document should not be in the system anylonger

Example



Example


Example Manufacturing

of Planned Orders notconverted

of Confirmation Errors forGoods Movements

of ProductionProcess Ordersoverdue for release

of ProductionProcess Ordersoverdue for technical closure


Manufacturing Process 3244 Failed Goods Movementsduring Production Order Confirmation older 1 day

85M001 London

148M025 Paris

2876M021 Berlin

Failed GoodsMovements

ManufacturingPlants

Top 3 Manufacturing Plants


Finding3244 failed goods movements during Production Order confirmation were found which areolder than 1 day88 of these confirmation problems are related to plant M021 in BerlinOldest entry from March 2006

Business Risk Failed goods movement postings represent an inconsistency between thereal world stock information and the book inventory These errors should be corrected in atimely manner

Example



Example


Cross-Application Monitoring Functionalities

Cross-Application Monitoring ObjectsBackground JobsDialog Performance (per transaction amp function code per user pattern)General Application Log (SLG1)Update Errors (Transaction- Program-specific)Document Volumes (based on SAP table statistics)

Interface Monitoring ObjectsqRFC Alert MonitoringBDoc Alert Monitoring (CRM)ALEIDoc Alert Monitoring per IDoc TypeXIPI Alert MonitoringBatch Input MonitoringFile Monitoring

Customer Specific Monitoring ObjectsCustomer Exit in Application Monitoring InfrastructureAll Alert Information available via CCMS Monitoring Infrastructure

tRFC Alert MonitoringWorkflow Monitoring


Application-Specific MonitoringFunctionalities

Application-Specific Monitoring ObjectsEnterprise Resource Planning Logistics

Sales amp ServicesWarehouse ManagementInventory ManagementLogistics ExecutionProcurementManufacturingPlant MaintenanceQuality Management

IS ndash UtilitiesIS ndash Banking

Deposits Management (FS-AM)Bank AnalyzerBanking Services

IS ndash InsuranceIS ndash Telecommunications

Enterprise Resource Planning FinancialsCustomer Relationship Management

SalesServicesCustomer Interaction Center

Advanced Planner amp OptimizerDemand PlanningSupply Network PlanningProduction Planning Detailed Schedulingglobal ATP

Extended Warehouse ManagementStrategic Enterprise Management ndash BCS


Data Consistency Monitoring Functionalities

Data Consistency Monitoring ObjectsEnterprise Resource Planning Logistics

Sales amp ServicesWarehouse ManagementInventory Management

Enterprise Resource Planning FinancialsExtended Warehouse ManagementSupply Chain Management

liveCache - DatabaseCIF-Interface

GenericIntra-system CheckIntersystem CheckCustom Developed Consistency Reports

Customer Relationship ManagementCRM ndash ECCCRM ndash CDBTrade Promotion ManagementLeasing


Starting Point for Business Process andInterface Monitoring concept

Phases of a Software Implementation Project

StrategicFramework

Technicaland IntegrationDesign

Technical andOperations

Implementation

Cutoverand Start ofProduction

Operationsand Continuous

Improvement

Define andCreate

a MonitoringConcept

Implement theMonitoring

Concept

StartMonitoring

ContinuousImprovement

Ideal Starting PointCreation of Monitoring concept started during the ldquoTechnical and Integration Designrdquo phaseof implementation project

Later Starting PointsEstablishing a Business Process and Interface Monitoring concept can be started during alater phase at any time during the productive operation of the business processes


Step 1Identify corebusinessprocesses

Step 2Identifyprocess stepsand interfaces

Step 3Identifybusinessrequirementsregardingprocessexecution

Step 4Definemonitoringobjects alertsand thresholds

Implementation Methodology for BusinessProcess and Interface Monitoring

Define andCreate

a MonitoringConcept


Concept

StartMonitoring


Step 6Definecommunicationand escalationprocedures

Step 7Assignmonitoringactivities toresponsibles

Step 8DefineReportingObjects andReportingActivities


Step 10Assignreportingactivities toresponsibles

Step 5Definemonitoringactivities


Further Information about Business ProcessMonitoring

Further Documentation in Media Library of Quick Link BPM onSAP Service Marketplace BPM or on SDN under nw-processmonitoring

White Paper on standard process bdquoException Handlings andBusiness Process amp Interface Monitoringldquo undersupportstandards

Available class room trainingsSM300 ndash Business Process Management and Monitoring (3 days)E2E300 ndash E2E Business Process Integration and Automation Management

(5 days including certification)

Check SAP Service Marketplace education


More than 350 Business Process Monitoring CustomersWorldwide



EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins

Bayer Health Care AG

BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting

Australian Co-Operative Foods

Crystal Group

DKSH

George Weston Foods

Hanson

Indofood Sukses Makmur

Japan Airlines

Ministry of Defence (Singapore)

Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina

Toyota Financial Services

Unilever Brasil

Warner BrosEntertainment

YPF

Samsung SDS

Siemens IT Solutions ampServices Thailand

Singapore Airlines

Unilever Asia


End-to-End Business Process Integration andAutomation from SAP Helps Thai IT Group


SAPreg Solution Manager


Philips Lighting SAPreg MaxAttention





Agenda


Appendix

Standard Process for Business Process Monitoring


Interface Monitoring

Available Monitoring Objects forbull ERP Logisticsbull ERP Financialsbull SAP CRMbull SAP APObull Consistency Checksbull Extended Warehouse Managementbull Mass Activity Monitoringbull SEM-BCS

APPENDIX


Process Standard ldquoBusiness Process ampInterface Monitoring (including Exception Handling)rdquo

Business ProcessOperations

Key User ApplicationManagement

Business ProcessChampion

Detect Alert Situation

Execute exceptionhandling

Execute InitialAnalysis

Assign Service Deskmessage to issue

RCA process

Createaction plan

Change Requestprocess

Sign-off alertresolution

Identify ApplicationProblem

Create Service Deskmessage

Solve Service Deskmessage


Outlook of proposed Monitoring Objects

Cross-Application MonitoringObjects amp Monitoring Objectsfor InterfacesALE IDoc monitoringqRFC monitoringSAP Batch Input monitoringFile monitoringWorkflow monitoringtRFC monitoringBDoc monitoringXI PI monitoring


Cross-Application Monitoring Functionalities(12)

R3 Background JobsStart-End delayOut of time windowNot started on timeMaximum durationCancellationParallel processingJob log messages

Dialog Performanceper transaction and SAP instance

per transaction-specific function codes(CUA internal commands)

per transaction-specific function codestransferred in HTTP requests

per HTTP request

per program function name in RFC call

per user pattern

Update Errors (Transaction- Program-specific)

V1 update errors V2 update errors

General Application Log (SLG1)total number of messages per object sub-object usercritical messages in terms of messageclass and number

Document Volumes (based on SAP tablestatistics)

Operations (inserts updates deletes)on SAP tables

Cross-Application Monitoring Objects



ALEIDoc Alert Monitoring per IDoc Type(CCMS based)

Outbound IDocsIDoc generatedIDoc ready for dispatchIDoc in external systemIDoc dispatchedError in IDoc interfaceError in external systemIDoc with delete flagIDoc processing in target system

Inbound IDocsIDoc generatedIDocs transferred to applicationIDoc transferred to dialogApplication document postedError in IDoc interfaceError in applicationIDoc with delete flag

All Alert Information available via CCMSMonitoring Infrastructure

qRFC Alert Monitoring (CCMS based)Blocked queuesStatus of RampR Queue Demon (CRM)Status of RampR Queues (CRM)

Customer Exit in ApplicationMonitoring Infrastructure

Interface Monitoring Objects

Customer Specific Monitoring Objects

BDoc Alert Monitoring (CCMS based)BDoc Messages in error statusBDoc Messages waiting for response

Availability of RFC connection


Interface Monitoring ndash IDoc Monitoring(as of ST-API 01K and SAP_BASIS 46C)

Alert Type Select Options

IDoc Monitoring (error and backlog monitoring)sbquoDeltalsquo monitor number of suitable IDocs since the last datacollection

sbquoTotal numberlsquo monitor number of suitable IDocs for the last xdays

On object level

Direction Port Partner number Partnertype Partner function Message typeBasic type Message code Messagefunction IDoc age (in hours)

On key-figure level

Status number(s) Status messagequalifier Status message ID Statusmessage number Status age (in min)


Interface Monitoring ndash qRFC Monitoring(as of ST-API 01K and SAP_BASIS 46C)


qRFC MonitoringStatus (error) monitoringNumber of entries with critical status in groupAge of oldest critical status in groupCombination of Entries and Age in critical stateNumber of entries with interim status in groupAge of oldest interim status in groupCombination of Entries and Age in interim state

Backlog monitoringNumber of individual queues in groupTotal number of entries in all queues of groupAverage number of entries per queue in groupMaximum number of entries per queue in groupAge of oldest entry in groupCombination of Total entries and Oldest age

On object level

qRFC direction RFC destination Queue groupCommand string of SMD qRFC backlog collCommand string of SMD qRFC status coll

Considered statuses

Inbound

ANORETRY SYSFAIL ARETRY CPICERRMODIFY NOEXEC RETRY RUNNING STOPWAITING WAITSTOP

Outbound

ANORETRY SYSFAIL VBERROR ARTRYCPICERR EXECUTED MODIFY NOSENDSRETRY RUNNING STOP SYSLOADWAITING WAITSTOP WAITUPDA


Interface Monitoring ndash Batch Input File Monitoring(as of ST-API 01K amp SAP_BASIS 46C)


Batch Input MonitoringNumber of queues in specified status(es)Number of errors per sessionNumber of transactions processed per sessionNumber of transactions in specified status(es)Job cancellation

On object levelSession name Creating programCreated by

On key-figure levelStatus(es)

File Monitoring as of ST-API01KFile existence (at a certain time)File size (in kB)

On object levelFile path File name Pattern User(File Creator)

File Monitoring with SAPCCMSR agentFile existence (at a certain time)File age (in min)File size (in kB)Count lines in fileAlert on a specified patternstring

Select optionsFile name Path Files to be ignoredAgent scheduling (specified day andtime specified time-window)


Interface Monitoring ndash Workflow amp tRFC Monitoring(as of ST-API 01L amp SAP_BASIS 46C)


Workflow MonitoringNumber of work items in status errorNumber of work items after system crashNumber of event linkages with status errorCanceled entries in workflow RFC destinationStatus of workflow runtime environment

On key-figure level

Task Collector Mode

tRFC MonitoringNumber of tRFC entries in critical stateAge of oldest entry in critical stateCombination of Entries amp Age in critical stateNumber of tRFC entries in interim stateAge of oldest entry in interim stateCombination of Entries amp Age in interim state

On object level

Client RFC destination Functionmodule User name MinimAge(critical) MinimAge (interim)


Interface Monitoring ndash BDoc Monitoring (as of ST-API 01L amp SAP_BASIS 46C)


BDoc MonitoringNumber of BDoc messages in error stateAge of oldest message in error stateCombi of Messages amp Age in error stateNumber of BDoc messages in interm stateAge of oldest message in interm stateCombi of Messages amp Age in interm state

On object level

BDoc Type Flow Context SenderSite Name Minimum Age (errors)Minimum Age (intermed)


Interface Monitoring ndash XIPI Monitoring(as of XI 640 (SP21) 70(SP13) and 710(SP3))


SAP XIPI MonitoringIntegration of the Message-Based Alerting errormonitoring on adapter framework(s) and integrationengine

On SAP XIPI per ruleSender PartySender ServiceSender interfaceSender NamespaceReceiver partyReceiver ServiceReceiver InterfaceReceiver Namespace

On SAP Solution Manager per alert categoryThreshold values for the number of alerts


Available Monitoring Objects for ERP Logistic

ERP LogisticSales amp ServicesWarehouse ManagementInventory ManagementLogistics ExecutionProcurementManufacturingPlant MaintenanceQuality ManagementMiscellaneous


Monitoring ObjectsAlert types forSales amp Services (12)

Alert Type Selection Options

Sales Documents of sales documents created per day of sales document line items created of open sales documents of incomplete sales documents of sales documents with delivery block of sales documents with billing block of sales documents with credit block of sales orders (planned GI date in past but not delivered) of open orders via index table of orders with delivery block via index table of orders with billing block via index table of orders with credit block via index table

Document category Sales document typeSales organization Distribution channelDivision Sales group Created by Olderthan x days Reference period Data fromprevious day Use creation date



Alert Type Selection OptionsSales Documents

Percentage of open sales ordersPercentage of incomplete sales documentsPercentage of sales orders with delivery blockPercentage of sales orders with billing blockPercentage of sales orders with credit blockPercentage of open orders via index tablePercentage of orders with delivery block via index tablePercentage of orders with billing block via index tablePercentage of orders with credit block via index table


Invoices of sales invoices posted per day of sales invoices line items posted per day of invoices not posted to FIPercentage of sales invoices not posted to FI

Billing type Billing category Salesorganization Distribution channel DivisionCreated by Older than x days Referenceperiod Data from previous day


Monitoring ObjectsAlert types forWarehouse Management (12)


Transfer requirements of created inbound transfer reqs items of open inbound transfer reqs items

Warehouse number Source storage typeDestination storage type Older than x daysData from previous day

Transfer orders of created inbound transfer order items of open inbound transfer order items of confirmed inbound transfer order items of created outbound transfer order items of open outbound transfer order items of confirmed outbound transfer order items of outbound transfer order items confirmed withdifference of inbound transfer order items confirmed with difference created inbound transfer orders created outbound transfer orders





Critical deliveries Depending on Warehouse Activity Monitor settings

Negative stocks Depending on Warehouse Activity Monitor settings

Interim storage stock without movement Depending on Warehouse Activity Monitor settings

Critical stocks for production supply Depending on Warehouse Activity Monitor settings

Posting change notices of created notices of open notices

Warehouse number Movement type Older thanx days Data from previous day

Stock levelStock level in storage typeUnblocked positive stock in differences storage type

Warehouse number Storage Type


Monitoring ObjectsAlert types forInventory Management


Goods MovementsGoods Issue throughputGoods Receipt throughput

Data from previous day Plant Storage locationMovement type

Stock Level (IM)Unrestricted stockStock in transferQuality inspection stockBlocked stock

Plant Storage location Material Material typeMaterial group Stock quantity Base unit ofmaterial


Monitoring ObjectsAlert types forLogistics Execution (12)


Due List Log (for deliveries)No docs createdToo few documentsNum of messages in DL runMessages

User

Inbound Deliveries of created deliveries of created delivery items of open deliveries of items in open deliveries of overdue deliveries of items in overdue deliveries

Shipping point Plant (item) Delivery type ItemCategory Created by Transaction Code Olderthan x days Data from previous day




Outbound Deliveries of created deliveries of created delivery items of open deliveries of items in open deliveries of outbound deliveries with GI posted but no invoice of overdue deliveries of items in overdue deliveries


Shipments of created shipments of overdue shipments

Transportation planning point Shipment typeOverdue since Data from previous day


Monitoring ObjectsAlert types forProcurement (12)


MRP RunKey Figures Statistics

RuntimeCanceledDumps

Key Figures MRP List of exceptions in MRP ListNo MRP List created

Plant

Plant MRP controller Exception Group

Planned OrdersOpening Order Date = Today (external procurement)Opening Order Date lt Today (external procurement)Opening Order Date in Offset Period (externalprocurement)

Plant Order Type MRP Controller OffsetPeriod

Purchase Requisition of Requisition Items created of open Requisition Items of overdue Requisition Items

Purchasing organization Plant Creationindicator Item category Account AssignmentCategory Document type Created by Olderthan x days Outline agreement Agreementitem Data from previous day



Purchasing organization PlantDocument category Item categoryAccount assignment CategoryDocument type Created by Outlineagreement Agreement item Data fromprevious day Older than x days

Purchase Orders of Purchase Orders created of Purchase Order Items created of open Purchase Order Items of overdue Purchase Order Items of Purchase Orders not yet completed


MM Invoices (AP) of blocked invoices for payment of blocked invoices for payment (cash discount endangered)

Company code Fiscal year Older thanx days due within x days


Monitoring ObjectsAlert types forManufacturing (12)





Plant

Plant MRP controller ExceptionGroup

Planned OrdersOpening Order Date = Today (in-house production)Opening Order Date lt Today (in-house production)Opening Order Date in Offset Period (in-house production)

Plant Order Type MRPController Offset Period

Confirmation errors caused by failed goods movements forPP Production OrdersPS NetworkPM Maintenance OrdersPI Process OrdersTotal number

Older than x days Plant MRPcontroller Storage location




Confirmation errors caused by incorrect cost postings forPP Production OrdersPS NetworkPM Maintenance OrdersPI Process OrdersTotal number

Older than Plant MRPController

Confirmation errors caused by PDCCATS transfers forPP Production OrdersPS NetworkPM Maintenance OrdersTotal number


ProductionProcess Orders of orders overdue for release of orders overdue for delivery completed of orders overdue for technical closure of orders overdue for final confirmation of orders with release in offset period

Plant Order Type MRPController Overdue since Extstatus check Offset Period


Monitoring ObjectsAlert types forPlant Maintenance (12)


PMCS NotificationsTotal of notif created of notif from maint sched created of manual notif createdTotal of notif completed of notif from maint sched completed of manual notif completedTotal of notif overdue of notif from maint sched overdue of manual notif overdue

Planning plant Notificationtype Created by Data fromprevious day Overdue since(days)

PMCS Orders of Orders created of Orders tech closedOrders in phase createdOrders in phase releasedOrders in phase technically closedOrders in phase closed

Plant Order type Planningplant Older than x days Datafrom previous day




Confirmation errors caused by failed goods movements forPS NetworkPM Maintenance OrdersTotal number


Confirmation errors caused by incorrect cost postings forPS NetworkPM Maintenance OrdersTotal number

Older than x days Plant MRPcontroller

Confirmation errors caused by PDCCATS transfers forPS NetworkPM Maintenance OrdersTotal number


Incorrect Measurement Reading Transfer


Monitoring ObjectsAlert types for QualityManagement


Inspection LotsInspection Lots with Outstanding QuantitiesInspection Lots without Usage DecisionInspection Lots wo Inspection Completion

Plant Inspection Lot OriginOlder than x days


Miscellaneous Monitoring ObjectsAlert types


BatchesUnrestricted use stock (Quant = 0)Sales order stock (Quant = 0)Project stock (Quant = 0)

Material Plant Storagelocation Older than x days

MessagesNot processed messagesIncorrectly processed messages

Application Message typeTransmission mediumDispatch time Partner functionOutput device Printimmediately User name Olderthan x days

Reservations of reservation items overdue

Material number PlantStorage location Req typeOverdue since


Available Monitoring Objects for ERPFinancials

Monitoring Objectsfor ERP Financials


Monitoring ObjectsAlert types for Financials


Postings - Throughput of FI postings of FI posting line items

Company Code Document Type CreatedBy Creation time from-to Data fromprevious day

Open Items (Vendors) of open items FI-AP (vendor items) of overdue open items FI-AP (vendor items) of overdue items in FI-AP w Spec GL ind (vendor) of open items FI-AP in status lsquoparkedrsquo (vendor)Amount of open items FI-AP (vendor items) (optional)Amount of overdue items FI-AP (vendor items) (optional)

Company Code Fiscal Year CurrentFiscal Yearwith x years in past DocumentType Created by Vendor Account SpecialGL indicator Older than x days Overduesince x days

Open Items (Customers) of open items FI-AR (customer items) of overdue open items FI-AR (customer items) of overdue items in FI-AR w Spec GL ind (customer) of open items FI-AR in status lsquoparkedrsquo (customer)Amount of open items FI-AR (customer items) (optional)Amount of overdue items FI-AR (customer items) (optional)

Company Code Fiscal Year CurrentFiscal Yearwith x years in past DocumentType Created by Customer AccountSpecial GL indicator Older than x daysOverdue since x days




Payment Run of Payment Runs in status lsquoproposedrsquo of Payment Runs in status lsquocancelledrsquo of enqueues of cancelled Payment Runs

Payment run identification Older than xdays

Bank Statements Bank statements not completely posted Bank statement items not completely posted

Company Code House Bank AccountID Older than x days


Available Monitoring Objects for CRM

SAP CRMSales

Services

Customer Interaction Center


Monitoring ObjectsAlert types for Sales


Sales Documents of sales documents created per day of documents in status To be Distributedlsquo of documents in status lsquoError in Distributionlsquo of documents in status lsquoError of documents in status lsquoOpenlsquo or lsquoIn Processrsquo

Business Transaction Category BusinessTransaction Type Input Channel SalesOrganization Distribution Channel DivisionCreated by Older than x days Data fromPrevious Day

Business ActivitiesTasks of ActivitiesTasks created of ActivitiesTasks Openlsquo or lsquoIn Processrsquo of ActivitiesTasks lsquoErrorrsquo



Monitoring ObjectsAlert types for Service


Service Documents of service documents created per day of documents in status To be Distributedlsquo of documents in status lsquoError in Distributionlsquo of documents in status lsquoError of documents in status lsquoOpenlsquo or lsquoIn Processrsquo

Business Transaction Category BusinessTransaction Type Input Channel SalesOrganization Distribution Channel DivisionCreated by Older than x days Data formPrevious Day




Monitoring ObjectsAlert types forCustomer Interaction Center


Outbound Calls of open calls

Assigned to Overdue for x hours

E-Mail Work Items of E-Mail Work Items created of E-Mail Work Items Ready of E-Mail Work Items Selectedlsquo

Task Type E-Mail recipient Previous dayOlder than x hours


Available Monitoring Objects for SAP APO

Monitoring Objectsfor SAP APO


Monitoring ObjectsAlert types for PPDS


Planned Orders of orders with opening date today of orders with opening date in the past(both separated for in-house and external proc) of orders in offset period

Location Product ID Planned or UnplannedOrders Production Planner Start x days in thepast end x days in the future Max openingperiod x days

Purchase requisitions of Purchase Req Items created of open Purchase Requisition Items of overdue Purchase Requisition Items

Location Production Planner Data fromprevious day Older than x days




Change pointersConfirmation for Scheduling AgreementsExternal Procurement

Inhouse Production

Planned Independent Requirements

Sales Orders

Production Campaign

Planning File Entries (IS-Automotive)

Transports

Deliveries

Confirmations (IS-Automotive)

Confirmation of deletions (IS-Automotive)

Reporting Points (IS-Automotive)

Reservations

Location Type of Location Method used duringtransfer of an object Older than x days


Monitoring ObjectsAlert types for Planning Runs(based on SAPAPOPERFMON)


Demand Planning RunTotal Runtime Processed CVCs CVCs not savedRuntime CVC

Background Job Number Data from previousday

SNP Optimizer RunTotal Runtime of created ObjectsRuntime created ObjectRuntime Location Product

SNP Optimizer Profile Data from previous day

SNP Heuristic RunTotal Runtime of created ObjectsRuntime created ObjectRuntime Location Product

Planning book Data view Global SNP settingsprofile Selection Profile Planning versionProduct Location Data from previous day

CTM RunTotal Runtime of created ObjectsRuntime created ObjectRuntime Location Product

CTM Profile Data from previous day


Monitoring ObjectsAlert types for Planning Runs(based on SAPAPOPERFMON ndash cont)


Backorder Processing RunMax Runtime [in sec]Max Time in Status U (in minutes)No of Interact BOP Runs (only prevday)Messages dur BOP Run (prev+ actual day)BOP runs in Status BBOP runs in Status IPos processed successfully (in permille max valueAvg No of saved Items per secondAvg No of processed items per sec (based on total)Avg processing time per item (based on tot runtime)Avg time for saving (per item) [msec]Avg time for ATP check (per item) [msec]

Name of BOP Run

User (create)

Filtervariant

Max Duration for Status sbquoUlsquo

Message Type (A E W)

Message ID

Message Number

Previous day


Available Monitoring Objects

Data Consistency CockpitERP Sales amp Services

ERP Financials

SAP CRM

SAP APO

(Extended) Warehouse Management


Monitoring ObjectsAlert types forERP Sales amp Services

Alert Type Select Options Comment

Credit Management of credit customers with critical deviationsAge of stored analysis

Variant Based on reportZ_CREDIT_VALUE_COMPARE_DCC which can be found inSAP Note 1040893

Requirements of items with errorschecked itemsAge of stored analysis

Variant Based on report SDRQCR21(SAP Note 1036106 required)

Accounting documents without billingdocuments

of inconsistent objects (absolute)Age of stored result

Variant Based on Generic ConsistencyReport(available via ST-API)


Monitoring ObjectsAlert types forERP Financials


Financial Accounting Comparative AnalysisExistence of a differenceAge of last SAPF190 run

Company Code

Relevant Period

Based on reportSAPF190

Comparison between CO totals and line itemsExistence of a differenceAge of stored analysis

Used variant Based on reportRKACOR04 (SAPNote 1121834)

FI-CO consistencyExistence of a differenceTotal value of inconsistent FI-documentsNo clear assignment possibleAge of stored analysis

Used variant Based on reportZKACOR43_DCC(SAP Note 1109289)

Material Master ndash Material Ledger ComparisonExistence of a differenceIncreasing number of incorrect materialsAge of stored analysis

Used variant Based on reportSAPRCKMU(Transaction CKMC SAP Note 1091447 )


Monitoring ObjectsAlert types for CRM


Consistency CRM-ECCPercentage of inconsistent objects of inconsistent objects (absolute) of objects in both systems but unequal of objects in compared system only

of objects in CRM system onlyAge of last comparison run start

DIMa instance name Based on Data IntegrityManager (DIMa)

Consistency CRM-CDBPercentage of inconsistent objects of inconsistent objects (absolute) of objects in both systems but unequal of objects in compared system only






CRM Marketing BW-SEM Consistency CheckStatistic CRM MktElmts (total)Statistic BW MktElmts (total)Statistic BW MktElmts (marked as existing)Statistic BW MktElmts (marked as deleted)Statistic SEM MktElmts (total)Statistic SEM MktElmts (non-zero plan data)Statistic SEM MktElmts (zeroed-out plan data)MktElmt status TotalMktElmt status OK (including deleted)MktElmt status Not created in BWMktElmt status Not deleted in BWMktElmt status Not deleted in SEMMktElmt status UnknownMktElmt status Sum of error statusAge of last check execution

Program name

Variant name

Based on reportZRSMRM_CRM_MKT_CHECK (SAP Note 816793)




CRM Leasing Payments vs Billing RequestItems

Existence of a differenceNumber of differencesAge of last CRM_FS_EVALUATE_PAYM_BRIS run

Used variant Based on reportCRM_FS_EVALUATE_PAYM_BRIS

SAP Note 1135291 required(pilot release)

CRM Leasing Billing Request Items in errorExistence of a differenceNumber of differencesAge of last CRM_FS_FIND_BRIS_IN_ERROR run

Used variant Based onCRM_FS_FIND_BRIS_IN_ERROR



Monitoring ObjectsAlert types for APO


CIF Deltareport (APO-ECC) of inconsistencies of inconsistent planned orders of inconsistent production orders of inconsistent sales orders of inconsistent purchase orders of inconsistent purchase requisitions of inconsistent scheduling agreements of inconsistent stocks of inconsistencies in other objects

Name of save Based on Deltareport

LiveCache - DatabaseTotal17 Keyfigures for specific object types1 User defined key figureAge of most recent run

User Based on OM17


Monitoring ObjectsAlert types for stocks inWMECC


Stock valuesAbsolute variance per company codeAge of last RM07MMFI runExistence of a difference

Used variant Based on RM07MMFI (SAP Note921161 required)

WM-IM Stock ComparisonAv Prop Diacuteff QtyWM stockMax Prop Diff QtyWM stockExistence of a differenceAge of last LX23 run

Used variant Based on LX23 (SAP Note1035124 required)


Monitoring ObjectsAlert types forMaterials Mgmt Extended Warehouse Mgmt


MM Consistency CheckExistence of a difference (total and separatelyfor tables MBEW MARC MARD and MCHB)Age of last MB5K runNumber of differences (total and separately fortables MBEW MARC MARD and MCHB)

Used variant Based on transaction MB5K(SAP Notes 1076137 and1131548 required)

EWM-ERP Stock comparisonExistence of a differenceAv Prop Diacuteff QtyWM stockMax Prop Diff QtyWM stockAge of last SCWMERP_STOCKCHECK run

Used variant Based onSCWMERP_STOCKCHECK(SAP Notes 1097463 and1123340 required)


Available Monitoring Objects for ExtendedWarehouse Management

Monitoring Objectsfor ExtendedWarehouseManagement


Monitoring ObjectsAlert types forExtended Warehouse Management


Waves of overdue waves

Warehouse Number Wave Type WaveCategory Overdue in hours

Warehouse Orders of overdue warehouse orders

Warehouse Number Queue ActivityArea Overdue in hours

Warehouse Tasks of overdue warehouse tasks of overdue replenishment tasks

Warehouse Number WarehouseProcess Type Warehouse Processcategory Overdue in hours

Inbound Deliveries of inbound deliveries overdue without Warehouse Task of inbound deliveries overdue without Goods Receipt

Warehouse Number Document TypeOverdue in hours

Outbound Deliveries of outbound deliveries overdue without Warehouse Task of outbound deliveries overdue without Goods Issue



Available Monitoring Objects for Mass ActivityMonitoring

Mass Activity MonitoringIS - Utilities

IS - BankingDeposits Management (FS-AM)Bank AnalyzerBanking Services

IS - Insurance

IS - Telecommunications


Alert types for Mass Activity Monitor

Alert TypeProcessed Objects

of Selected Objects of Successful Objects of ExceptionsThroughput (per hour) for all jobsThroughput (per jobper hour)Custom Counter (up to 20 different eg ldquoPayment Runrdquo)

Job informationDuration (overall) of canceled jobsAverage interval processing timeJob statistics (CPU time DB time EM usage)

Hardware utilizationCPU utilization (max min average)Paging per hourUsed Memory (per server)Used Memory (per mass activity run)BTC work process utilization


Available Monitoring Objects for SEM-BCS

SEM-BCSThroughput and Detailed Information for

SEM-BCS Tasks

SEM-BCS BI Queries


Alert types for SEM-BCS

Alert TypeThroughput

of processed SEM-BCS Tasks per hour (or defined time interval) of processed BI Queries per hour (or defined time interval) of BCS Task and Reporting Users per hour (or defined time interval)Peak Information All task categories

SEM-BCS Task informationAverage Total Runtime per Task categoryAverage Status ReadUpdate Runtime per Task categoryAverage Data ReadUpdate Runtime per Task categoryAverage Records ReadUpdated per Task categoryAverage Function Runtime per Task categoryAverage Log Runtime per Task categoryDrilldown functionality to single task informationDrilldown functionality to single Validation step information

BI Query informationAverage Runtime per QueryTotal of executions per QueryDetailed BI Query statistics


Copyright 2009 SAP AGAll rights reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changedwithout prior noticeSome software products marketed by SAP AG and its distributors contain proprietary software components of other software vendorsSAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver Duet Business ByDesign ByDesign PartnerEdge and other SAP products and services mentioned herein as well as theirrespective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned andassociated logos displayed are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This documentcontains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategyandor development SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links orother items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties ofmerchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitationshall not apply in cases of intent or gross negligenceThe statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in thesematerials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

Weitergabe und Vervielfaumlltigung dieser Publikation oder von Teilen daraus sind zu welchem Zweck und in welcher Form auch immer ohne die ausdruumlckliche schriftliche Genehmigung durchSAP AG nicht gestattet In dieser Publikation enthaltene Informationen koumlnnen ohne vorherige Ankuumlndigung geaumlndert werdenEinige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte koumlnnen Softwarekomponenten umfassen die Eigentum anderer Softwarehersteller sindSAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver Duet Business ByDesign ByDesign PartnerEdge und andere in diesem Dokument erwaumlhnte SAP-Produkte und Servicessowie die dazugehoumlrigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Laumlndern weltweit Alle anderen in diesem Dokument erwaumlhntenNamen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen Die Angaben im Text sind unverbindlich und dienen lediglich zuInformationszwecken Produkte koumlnnen laumlnderspezifische Unterschiede aufweisen

Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderenVereinbarung mit SAP Dieses Dokument enthaumllt nur vorgesehene Strategien Entwicklungen und Funktionen des SAPreg-Produkts und ist fuumlr SAP nicht bindend einen bestimmtenGeschaumlftsweg eine Produktstrategie bzw -entwicklung einzuschlagen SAP uumlbernimmt keine Verantwortung fuumlr Fehler oder Auslassungen in diesen Materialien SAP garantiert nicht dieRichtigkeit oder Vollstaumlndigkeit der Informationen Texte Grafiken Links oder anderer in diesen Materialien enthaltenen Elemente Diese Publikation wird ohne jegliche Gewaumlhr wederausdruumlcklich noch stillschweigend bereitgestellt Dies gilt u a aber nicht ausschlieszliglich hinsichtlich der Gewaumlhrleistung der Marktgaumlngigkeit und der Eignung fuumlr einen bestimmten Zwecksowie fuumlr die Gewaumlhrleistung der Nichtverletzung geltenden Rechts

SAP uumlbernimmt keine Haftung fuumlr Schaumlden jeglicher Art einschlieszliglich und ohne Einschraumlnkung fuumlr direkte spezielle indirekte oder Folgeschaumlden im Zusammenhang mit der Verwendungdieser Unterlagen Diese Einschraumlnkung gilt nicht bei Vorsatz oder grober FahrlaumlssigkeitDie gesetzliche Haftung bei Personenschaumlden oder die Produkthaftung bleibt unberuumlhrt Die Informationen auf die Sie moumlglicherweise uumlber die in diesem Material enthaltenen Hotlinkszugreifen unterliegen nicht dem Einfluss von SAP und SAP unterstuumltzt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewaumlhrleistungen oder Zusagen uumlberInternetseiten Dritter ab

Alle Rechte vorbehalten

copy SAP 2009 Business Process amp interface Monitoring

Overview ndash Business Process Integration ampAutomation Management

Data ConsistencyManagement

Data VolumeManagement

Business Process ampInterface Monitoring

Job SchedulingManagement

Business ProcessPerformance Optimization

Proactively ensure reliablebusiness process flow andthroughput

Optimize business processflow and throughput

Keep data growth ampsize under control

Proactively avoid or detectharmful data inconsistencies

Automate business processwhile considering time andHW restrictions

MRP Run 1000 Billing RunArchiving

MRP Run 2000 ReorganizationBackup

MRP Run 3000Transports

Operations











BusinessProcess


BusinessProcess





Agenda



Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRMSCMAPO

SRMEBP

WMS

BW


SAP R3

CRM

Create SalesOrder

SAP ECC

Create SalesOrder

CreateDelivery

Post GoodsIssue


WMS

PerformPicking






escalationcontact
















Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


























BusinessProcess


BusinessProcess





Agenda



Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRMSCMAPO

SRMEBP

WMS

BW


SAP R3

CRM

Create SalesOrder

SAP ECC

Create SalesOrder

CreateDelivery

Post GoodsIssue


WMS

PerformPicking






escalationcontact
















Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries




















Agenda



Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRMSCMAPO

SRMEBP

WMS

BW


SAP R3

CRM

Create SalesOrder

SAP ECC

Create SalesOrder

CreateDelivery

Post GoodsIssue


WMS

PerformPicking






escalationcontact
















Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


















Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRMSCMAPO

SRMEBP

WMS

BW


SAP R3

CRM

Create SalesOrder

SAP ECC

Create SalesOrder

CreateDelivery

Post GoodsIssue


WMS

PerformPicking






escalationcontact
















Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries































Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries
















copy SAP 2009 Business Process amp interface Monitoring copy SAP 2008 Business Process amp interface Monitoring Page 7










Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries





















Key message











LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


























LevelReporting




People

ServiceDeskMessage

SMS

Email




















Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries



































Open TOs MUC

Open TOs FRA





Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries




















Agenda























Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries






































Accounting






Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


















Example



96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


















96120 France

453111 Germany

2014380 Italy

BacklogOrders

SalesOrganization





Example



Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


















Example









85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries
























85M001 London

148M025 Paris

2876M021 Berlin


ManufacturingPlants





Example



Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


















Example





























StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries












































StrategicFramework



Implementation



Improvement

Define andCreate

a MonitoringConcept


Concept

StartMonitoring










Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries






















Define andCreate

a MonitoringConcept


Concept

StartMonitoring



















EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries



























EMEA

AM

ERIC

AS

APJ

Apotex

Caterpillar

Colgate

COTY

Domtar

DuPont

Airbus

Arla Foods

Basell Polyolefins


BMW

Carlsberg

Centrica

Eurohypo

FERRERO

Gaz de France

KarstadtQuelle AG

KONE

Nestleacute

Philips Lighting


Crystal Group

DKSH

George Weston Foods

Hanson


Japan Airlines


Embraer

Estee Lauder

Hydro Quebec

Intel

John Deere

Petrobras

Postbank

RWE

Sara Lee

Shell

SPAR Oumlsterreich

Standard Bank SA

T-Systems

Sony Argentina


Unilever Brasil


YPF

Samsung SDS


Singapore Airlines

Unilever Asia











Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


























Agenda


Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries

















Appendix





APPENDIX










RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries

























RCA process

Createaction plan















per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries

























per HTTP request


per user pattern
























On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries

































On object level


On key-figure level







On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries





















On object level


Considered statuses

Inbound


Outbound
















On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries






























On key-figure level

Task Collector Mode


On object level






On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries




















On object level




















































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


































































User
















Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries





























Plant



















Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries





























Plant



































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries













































































SAP CRMSales

Services





































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries



















































Inhouse Production


Sales Orders

Production Campaign


Transports

Deliveries




Reservations

















Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries































Name of BOP Run

User (create)

Filtervariant



Message ID

Message Number

Previous day




ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries



















ERP Financials

SAP CRM

SAP APO
















Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries






























Company Code

Relevant Period





















Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries





























Program name

Variant name


















User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries
































User Based on OM17



































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries


















































IS - Insurance











SEM-BCS Tasks

SEM-BCS BI Queries

























SEM-BCS Tasks

SEM-BCS BI Queries














