Business Process Management Business Process Management For Information Workers For Information Workers

Scott WoodgateScott Woodgate

Lead Product ManagerLead Product Manager

Microsoft CorporationMicrosoft Corporation

Agenda

• BPM Stack

• BPM Goals

• Architecture

• Demo

• Wrap-up

BPM Stack

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B S

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B2

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Business Process Business Process Automation And IntegrationAutomation And Integration

(BizTalk)(BizTalk)

Business Process Mgmt. (BPM)Business Process Mgmt. (BPM)ForFor

Information WorkersInformation Workers (IW) (IW)

Windows / SQL ServerWindows / SQL Server

BPM For IW Goals

• Configure and interact with business processes using Office tools and collaboration services• “I want to configure my Order Management process to use a new

discount policy”

• Real-time visibility into business processes for IW using Office tools and BI services • “Is the trend of incoming orders for perishable goods in the last hour

above safety stock level?”

• Provisioning of business processes and management of trading partners• “I want to establish a new business relationship with Intel.”

Business Process Life-Cycle

Business UserBusiness User Business Business

ManagerManager

Business Business UserUser

Business UserBusiness User Business ManagerBusiness Manager Business AnalystBusiness Analyst

Software Architect Software Architect DeveloperDeveloper IT ProIT Pro

Design Design

andand

DeployDeploy

ConfigureConfigure

And And

ManageManage

InteractInteractAndAnd

CollaborateCollaborate

MonitorMonitorAndAnd

AnalyzeAnalyze

BPM Architecture

TrackingTrackingDatabaseDatabase

TradingTradingPartnerPartner

Management Management (TPM)(TPM)

TPMTPMDatabaseDatabase

BusinessBusinessProcessProcess

ConfigurationConfiguration

BusinessBusinessActivityActivity

Monitoring Monitoring (BAM)(BAM)

BusinessBusinessProcessProcess

ProvisioningProvisioning

SEEDSEEDBizTalk EngineBizTalk Engine

Windows Sharepoint ServicesWindows Sharepoint Services

WSWS WSWS WSWS

TrackingTrackingMessageMessage SeedSeed

PackagePackage

TrackingTrackingEventsEvents

Profile,Profile,Group,Group,AgreementAgreement

Process,Process,Policy,Policy,ParameterParameter

ParametersParameters

Demo Scenario

Creates BAM Workbooks

Excel Wizard

Analyst

Creates Business Process

Developer

Business Process Designer

Creates Office Templates

Office Tools/InfoPath

Developer/Consultant

IT Pro

Creates SEED

Package

SEED Wizard

SEED Contains: Office Templates, Process, BAM Views, Profiles, Agreements, End Point and Certification Information

SEED Package

Deploys SEED Package

SEED Wizard

Business Manager

Business Activity Business Activity ServicesServices

demodemo

Key Scenarios

P & C Financial P & C Financial Service Service

Salvino Financial Salvino Financial Service Service

Fast Cash Fast Cash Loans Loans

Tri City LoansTri City Loans

1st Columbia 1st Columbia MortgageMortgage

Good Loan Corp.Good Loan Corp.Estate Trust Estate Trust

New MillenniumNew MillenniumMortgage Mortgage

Qualstar Qualstar Credit Union Credit Union

Fast Fast Credit UnionCredit Union

Remote installation of processRemote installation of processBusiness Document interchangeBusiness Document interchange

Manual/remote installation of solutionManual/remote installation of solution

1st Loans 1st Loans

Vertical Industry Vertical Industry ISVsISVs

RosettaRosettaNetNet

HL7HL7

SWIFTSWIFT

HIPPAHIPPA

CPFRCPFR

… …… …

Wrap-Up

• Management of business processes by Information Workers• Collaboration around business

processes• Real-time visibility in to business

processes • Easy provisioning of business processes

• Office as front-end for business processes

© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.