business process outsourcing hr services

BPO Human Resources ServicesBPO Human Resources ServicesSeptember 4th, 2012

Who am I?

Sergiu Borulea

Country Lead, BPO HR Project

Specialties: People Management andSpecialties: People Management and Development, Recruitment, Project Management, Sales, Customer Experience

P l i t t I l di ti ithPersonal interests: I love spending time with my two kids. I like reading and cooking.

Copyright © 2012 Accenture All rights reserved. 2

Accenture Overview

• Global management consulting, technology services andtechnology services and outsourcing company

• More than 249 000 people servingMore than 249,000 people serving clients in over 120 countries

• Clients, spanning the full range of , p g gindustries – 92 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500quarters of the Fortune Global 500

• www.accenture.com


Accenture in Romania

• Accenture has operated in Romania since 2003 and is continuouslysince 2003 and is continuously consolidating its presence in all three pillars:– Management Consulting– Technology

Business Process Outsourcing (BPO)– Business Process Outsourcing (BPO)

• Romanian office:• Romanian office:– Bucharest, West Gate center


Business Process Outsourcing (BPO)

• BPO is a valuable strategy for companies seeking new ways to achieve high performance by controlling costsways to achieve high performance by controlling costs, reducing risk, fostering collaboration and increasing transparency.

• Business processes we deliver to our clients:– Finance & Accounting– Human Resources

Procurement– Procurement– Insurance


Business Process Outsourcing (BPO)

• Accenture Ranked No.1 Outsourcing Service Provider, for the fifth consecutive yearfor the fifth consecutive year


BPO HR Overview

Accenture is a leader in the HR outsourcing marketplace

We provide human resources services that span the entire employee lifecyclep y y

We transform HR service delivery, helping the client’s business achieve high performancehigh performance

We improve employee satisfaction

We enable retained HR staff to focus on critical human capital issues that drive long-term business value


Accenture Romania HR Services – General Info

In Romania we deliver HR Services forIn Romania we deliver HR Services for one client in 3 different languages: French, Italian and Spanish

We are preparing to deliver HR Service in German language also. Join us!Ge a a guage a so Jo us

For each country we have 2 teams working for the client:

- Recruitment Team

Employee Life Cycle Management Team


- Employee Life Cycle Management Team

Accenture Romania HR Services – Short Description

Recruitment Team Employee Life Cycle Management Team

Is responsible with the Work Force Admin: it’s purpose is to manage the employee lifecycleIs responsible with the Resourcing process which represents the first part of an employee’s life within

li t’ b i A

Work Force Admin: it s purpose is to manage the employee lifecycle management from the moment he signs the contract, including handling the employees salary changes, leaves such as maternity or personal data changes.

Reward & Benefits: traditionally, organizations focused primarily on benefits and compensation, in the belief that these were the primary elements that attracted,

our client’s business. A company is represented by its people and both our client and Accenture strive to have the best

p , p y ,motivated and retained their employees. Over time, however, research has indicated that there are many other factors that successfully attract, motivate and retain employees. The combination of these monetary and non-monetary factors is referred to as Total Rewards.

people. Recruitment is a valuable part of this as it is responsible with identifying suitable future employees

Contact Center: is the central point in the enterprise from which all customer contacts are managed. It’s purpose is to provide information, perform transactions and manage service requests and issues. The contact center is part of the enterprise's overall customer relationship management, but in this case it is a filteras wellemployees. as well.

Exit: this process represents the last part of an employee’s lifecycle management. There are various reasons and ways for an employee to leave the company and these constitute as triggers for Accenture to take all the necessary actions for ending the working relationship.


ending the working relationship.

Questions & Answers


Questions & Answers

Local Facebook page: Accenture in Romaniap g


Thank you!Thank you!

business process outsourcing hr services

Documents

romania accenture

bpo hr projectspecialties

bpo hr overviewaccenture

hr outsourcing marketplace

employee lifecycle management

project management

clients business

hr service delivery