The Mission Record Thursday, September 13, 2012 23

BusinessTRACKc o n n e c t • i n f l u e n c e • p r o s p e r

M i s s i o n C h a m b e r o f C o m m e r c e

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A stunning array of businesses and organizations were nominated this year for the 2012 Business Excel-

lence Awards. Nominees in the eight cat-egories are:

Business of the Year (more than 15 Employees)

Fraser Valley Building SuppliesCanadian TireScotiabankTim Horton’sSafeway

Business of the Year (less than 15 Employees)

Mission Vitamin CentreMr. PetsWoodlawn Funeral HomeCoast Eagle ConsultingMission AutomotiveFraser Valley Office SuppliesMission City Business CenterEvoke Wellness CentreEmbers BBQ HouseCobs BreadCimtex IndustriesHill n Dale Animal Hospital

Non-Profit of the YearCommunity FuturesBig Brothers Big Sisters of the Fraser ValleyMission Isshin Ryu Karate ClubBlanket BC SocietyMission Foundation Mission Association for Seniors HousingMission City Farmers Market

Home-based Business of the YearBarleys Place Family DaycareClever Canadian CouponingSimplified Business SolutionsMission Valley Home Renovations Ltd.Hylee TrainingMountain Falls RetreatThe Pink Spatula

Entrepreneur Excellence

Grab a JavaCoast Eagle ConsultingEvoke Wellness CentreCherry Lane Scrapbook Shoppe Inc Mission Automotive Iron Lotus YogaRockin River Productions

Business Leader of the YearCory CasselAnn HarperSean MeliaTammy KlassenDolf SzilagyiAsvind ManiChris CalverlyVicki GouldKen Selvaraja

Retail ExcellenceMission Vitamin CentreCanadian Tire

Focal Point Landscape DesignDee’s Pink Steel MotorsportFUEL Supplements and VitaminsMission Automotive

Customer ExperienceMission Vitamin CentreRex Cox Men’s WearArnold’s Shoe RepairEdward Jones InvestmentsDowney Transmission ServicesBlackberry Kitchen (Kela Cuisine)Focal Point Landscape DesignA Dressing NeedsMission Springs Brewing Co. & PubFraser Valley Office SuppliesEvoke Wellness CentreFUEL Supplements and VitaminsMission AutomotiveEmbers BBQ HouseGrab a JavaOasis Rejuvenation and Spa

Cobs BreadWentings CycleIron Lotus YogaCherry Lane Scrapbook Shoppe IncMurdoch’s BookshoppeJoy’s Espresso Way Coffee House

To learn more about each of the nomi-nees, follow the Chamber Facebook page (Mission.Business.Network) or see the Mission Chamber website.

“While a few nominated have stepped down, it is great to see that over 75 orga-nizations have been nominated, many for the first time,” notes Chamber President Elyssa Lockhart.

“Several nominees have told me how honoured they are that community mem-bers have taken the time to put their names forward.”

Each nominee will now participate in an assessment process by a panel of com-munity peers. This process will determine the winner of the award to be given out Oct. 19 at the Business Excellence Awards Gala. The black tie event held in the Mis-sion Best Western Ballroom, will be a night of celebration of all nominees. Presented by Your Community Credit Unions, the Business Excellence Awards honours busi-nesses and organizations that make a dif-ference in the community.

“Award recipients represent the top ex-ecutives, business leaders, thinkers, and strategists in our community,” she said.

“Their superior efforts encourage the sense that Mission supports, engages, and produces world-class talent, innovative products, dynamic companies and high-quality opportunities for employment.”

Join Elyssa and other leaders in Mission in celebrating these top organizations on Oct. 19. Tickets are available through the Chamber office or at MissionChamber.bc.ca Don’t forget to congratulate those who have been nominated or stop by to experience why.

Congratulate nominees for Business Excellence

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The annual black-tie event, the Business Excellence Awards, happen Oct. 19 at the Mission Best Western.

24 The Mission Record Thursday, September 13, 2012

Employees are a critical component of nearly all businesses. From

hiring your first employee to your 100th, dealing with employee-related issues — human resources — can consume many hours of a business owner’s time.

Common mistakes busi-ness owners and managers make are:

• No employment-related documents. Employment contracts or letter of offers, employee handbooks, etc. Outline the expectations for both parties. If you don’t put the do’s and don’ts in writing, you’re asking for trouble.

• Know your competitors. Just like you need to differen-tiate yourself from your com-petitor’s product and services, it is the same with why your

employees want to work for you.

Your competitors will try to lure your best employees; it’s your responsibility to be sure they aren’t tempted to.

• Withholding employee praise and constructive criti-cism.

Failure to recognize stellar employees and make poor performers aware of their deficiencies is a common mistake.

• Hasty hires and slow ter-minations. Poor hiring can lead to a host of problems for employers.

Before you even consider hiring someone, take time to flesh out exactly why you are hiring. At termination, be aware of your legal obligation, but don’t delay the decision.

• It’s easy to ignore the HR side of your business when

you are just starting out or things are flowing smoothly. After all there are far more pressing concerns nagging us each day.

Relations with employees can be enjoyable and fulfill-ing or time-consuming and terrifying, depending on the situation.

Being proactive and rec-ognizing and rectifying employment-related issues before they become serious problems, can save countless headaches and protect your business against costly direct and indirect expenses.

By Glen Grant, Principal, HRfx Consulting. The com-pany provides effective and

efficient human resource solutions to small businesses.

Ask your Chamber for more of this member benefit.

BusinessTRACK

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James Bond Casino Night

Diamonds are Forever

Mission Community Services Presents

Helping people Changing Lives Building Community

33179 2nd Avenue Mission, BC V2V 1J9604.826.3634

info@missioncommunityservices.com

Casino Night

Friday, November 2 • 7pm - 11pmBest Western Mission City Lodge

32281 Loughed Hwy, Mission

THEME: 70’s Bond Girl GlamTICKETS: $75 includes $1,000 in chips

$100 includes $1,500 in chips

For more info contact Cory604.826.3634

• Professional Dealers • Buffet • Comedy Shows • Great Prizes!

www.miss ioncommunityserv ices.com

2012

BOA

RD O

F DI

RECT

ORS

Elyssa Lockhart PRESIDENT

Todd BuggeDIRECTOR 2011

Sean MeliaVICE PRESIDENT

Trevor GirardDIRECTOR 2012

Satti GrewalDIRECTOR 2012

Attila DavalovskyDIRECTOR 2011

Cal CrawfordPAST PRESIDENT

Pam AlexisDIRECTOR 2012

Tony LaPointeTREASURER

Vicki GouldDIRECTOR 2012

Ann HarperDIRECTOR 2011

President's message

Human resource do's and don'ts

Welcome back! Fall brings busy times ahead to what has been an already ac-tive summer for the Chamber. We have been busy building new programs and benefits to offer as well as successfully advocating for business on

many fronts.Mayor and council has moved forward with Inter-Municipal Business Li-

censing. This collaborative work with other Fraser Valley Chambers of Com-merce will cut red tape for thousands of small businesses, making the region the largest economic zone in B.C.

Also this summer we opened the discussion on marijuana grow operations in business areas. We are pleased that council is re-assessing how bylaws and public safety can play a role in mitigating this issue. I look forward to their rec-ommendations coming later this fall.

Five excellent Lunch & Learns will be held in October. These affordable ses-sions are provided by experts with practical experience in the field and are a great learning opportunity.

I would also like to thank the many members who gave their time to build our plan for the upcoming 120th year. They did great work all summer and I am sure you will all be pleased with their efforts next year that will highlight how the Chamber is “Pioneers then…and Pioneers now!”

It was great to have members involved and I encourage you to participate in your organization.

With the refocus after the summer holiday I hope that you take advantage of the new programs and benefits. Don’t forget to get your tickets to the Business Excellence Awards on Oct. 19. I look forward to you joining me in celebrating the many business leaders in Mission.

Allan MainLIAISON, C.F.N.F.

MayorTed Adlem

DOM LIAISON

Glen Grant

The Mission Record Thursday, September 13, 2012 25

By Kathleen RakeClick Media Works

Mission Community Services (MCS) is in the business of

“helping people, changing lives, building community.”

And while its tagline is not typical of organizations as-sociated with the Mission Regional Chamber of Com-merce, it’s a pretty big deal.

MCS was founded in 1972 and today provides services supporting some 2,000 people in eight different program areas ranging from the early years and emergency services

to multicultural and seniors’ services. Stay tuned for “excit-ing 40th anniversary celebra-tions this fall and winter,” said Cory Cassel, community development liaison.

“Christmas Bureau is our big push every year, but we are much more than that. We intend to grow and provide more services to more people, with support from the com-munity,” said Cassel.

His job is to educate the public about MCS (with its main offices next door to Mission Museum on Second Avenue) and what it does in Mission, and then engage

community support for “what we do.”

Other MCS sites and care services are on Grand Street, James Street and just off Logan Avenue.

“We want to be the go-to agency when anyone in Mis-sion needs help,” said Cassel. “If we don’t have a specific program or service at MCS, we send people to the right agency.”

MCS receives its funding from provincial government sources as well as through grants, community support and fundraising, said Cassel.

“When we discover a need

for a program, we chase fund-ing to support it,” he added. “MCS believes in the synergy between social services and the business community. The Chamber gives us the op-portunity to sit around a table and work with people who have the resources to support what we do.

“Don’t be afraid to give back, to roll up your sleeves and get involved,” advised Cassel. “You get all sorts of return from that.”

For more information, go to www.MissionCommunity-Services.com or call Cory at 604-814-3941.

BusinessTRACK

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Our constituency office is here to assist you with:•GOVERNMENT RELATED ISSUES •INFORMATION ON GOVERNMENT PROGRAMS

•CERTIFYING YOUR COPIES •ARRANGING CONGRATULATORY MESSAGES

Randy HAWES, MLA Abbotsford - MissionMarc DALTON, MLA Maple Ridge - Mission

Marc DaltonMLA

Maple Ridge - Mission

Randy HawesMLA

Abbotsford - Mission

33058 First Avenue Mission, B.C. V2V 1G3 PHONE: 604-820-6203 TOLL FREE:1-866-370-6203 FAX: 604-820-6211

EMAIL: randy.hawes.mla@leg.bc.ca www.randyhawesmla.bc.caEMAIL: marc.dalton.mla@leg.bc.ca www.marcdaltonmla.bc.ca

CHAMBER COM

ING EVEN

TSSept. 20

Chamber luncheonSpeaker: Bill Brooks,

Tim Hortons Children's Foundation

Place: Chapel Room, Rockwell's Bar and Grill,

32281 Lougheed HighwayTime: 11:30 a.m. to 1 p.m.

Sept. 27Business After Hours

Members onlyPlace: Radar Autobody,

7077 Mershon StreetTime: 5 to 7 p.m.

Oct. 4, 11, 16, 23, 15Marketing

Lunch and LearnsTopics vary

Place: Mission Library, meeting room

Time: 11:30 a.m. to 1 p.m.

Oct. 19Business Excellence

AwardsPlace: Ballroom, Mission

Best Western,Time: 5:30 to 11 p.m.

Scan this QR code with your

smart phone to see

details on our website

Community services employs 90 people, and changes lives

Cory Cassel, MCS' community development liaison, is a recent newcomer to the organization.SUBMITTED PHOTO

Chamber Snapshots: A close-up look at members that keep Mission humming

26 The Mission Record Thursday, September 13, 2012

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BusinessTRACK

INTERIOR DESIGNR inside and out • Commercial & Residential • Colour Co-ordinating• Design - Advice - Assistance • Renovations - Construction• Decorating - Furnishings • “Staging” to sell

INTERRIO

For a consultation callGail Hanslo registered interior designer“Creating Beautiful Spaces Since 1981”

604-826-0594 gailhanslo@shaw.ca

Protecting families and businesses through Life insurance, Health & Mortgage insurance

Developing wealth and retirement strategies through smart investments with guarantees

Trevor Girard – A Valued Advisor Relationship focused, not transaction focused

Call: 604-287-5586 for your free consultation and quotes! Email: trevor.girard@futureright.ca Website: www.futureright.ca

FUTURE RIGHT

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• Mission Community Pro� le• Commercial and Industrial Property Inventory

• Business Opportunities34033 LOUGHEED HWY., MISSION, BC V2V 5X8Tel: 604.820.3789 • Fax: 604.820.6738 • Toll Free: 1.866.814.1222

email: edc@mission.ca • www.mission.ca

P ti B i dd

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Loans for business start-ups or expansions

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2012

CHA

MBE

R TE

AMBill 14 changes enacted

M i s s i o n R e g i o n a l C h a m b e r o f C o m m e r c ew w w . m i s s i o n c h a m b e r. b c . c a 6 0 4 - 8 2 6 - 6 9 1 43 4 0 3 3 L o u g h e e d H w y , M i s s i o n B C V 2 V 5 X 8

"Membership has its

benefits!"

Also, your centre for Mission & BC TouristInformation

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NEW SERVICE HOURS: Mon. - Fri. 7am-6pm; Sat & Sun. 9am - 6pm

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11496 DEWDNEY TRUNK RD., MISSION, BC • MAIL - BOX 3663 • V2V 4L2

On July 1, 2012 the B.C. legislature passed Bill 14 which amends section 5.1

of the Workers Compensation Act, changing coverage for mental dis-orders caused by work.

Claims may be accepted where the worker's mental disorder:

• is a reaction to one or more traumatic events arising out of and in the course of employment, or;

• is caused by a significant work-related stressor, including bullying or harassment, or a cumulative series of significant work-related stressors.

The worker's mental disorder must be diagnosed by a psycholo-gist or psychiatrist (previously a physician's diagnosis was suf-ficient) and be one of the condi-tions described in the most recent American Psychiatric Associa-tion's Diagnostic and Statistical Manual of Mental Disorders.

Claims cannot be accepted if the criteria above are not met, or if the worker's mental disorder is caused by the employer relating to the worker's employment, such as changing the work to be per-formed or the working conditions, or discipline or termination.

WorkSafeBC is developing:• a discussion paper;

• draft occupational health and safety policies on workplace bully-ing and harassment;

• a centralized, Richmond-based team to adjudicate and manage mental disorder claims that are received following the legislative changes;

• a safety prevention tool kit for employers and workers to assist workers and employers in under-standing, preventing and address-ing bullying and harassment in the workplace.

While these things are being de-veloped, the requirements of the Occupational Health and Safety Regulations dealing with work-place conduct and workplace vio-lence are being enforced.

For more information about creating and maintaining safety and healthy workplaces, contact the Prevention Information Line, at 604 276-3100 or toll-free within Canada at 1 888 621-SAFE (7233)

WorkSafeBC staff is meeting with various employer and union groups to discuss these changes and will hold information sessions in Vancouver and Victoria.

If you would like to view a re-cording of any session please email Belinda.Becker@Work-SafeBC.com.

Submitted by Ilona KlimczakCoast Eagle Consulting Inc.

Allison JackTourism Co-ordinator

tour

ism_s

ervic

es@

miss

ionch

ambe

r .bc

ca

Michelle FaveroManager

man

ager

@m

ission

cham

ber .

bc ca

Heather KardalVolunteer Co-ordinator

volun

teer

@m

ission

cham

ber .

bc ca