buyer’s guide - scc · 4 • i want to attract the best and brightest, and keep them we want to...

The National Desktop & Notebook AgreementBUYER’S GUIDE

T: 0121 281 8618 E: [email protected] W: www.scc.com

People do business. We make it work.

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ContentsIntroducing SCC & Lenovo for Higher Education...........pg. 3 – 5

SCC’s Workshop/How to Buy.......................................pg. 6

Recycling Services........................................................pg. 7

Returns/Warranty Process............................................pg. 8

Supply Chain Services – Configuration Centre..............pg. 9

Leasing Options Available.............................................pg. 10

Why Lenovo are Leading in Education..........................pg. 11

SCC Product Portfolio – Educational Benefits...............pg. 12 – 15

Technical Specification..................................................pg. 16 – 18

Overview of SCC & NDNA............................................pg. 19

Meet the SCC Team.....................................................pg. 20

Enhancing the Student Experience through End User Device Lifecycle Management Or Fulfilling Expectations and Improving Learning and Research Outcomes

1st August 2013 to 31st July 2016

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Introducing SCC and Lenovo for Higher Education

SCCWe enable people to do business by planning, supplying, integrating and managing their IT. For 40 years, SCC has been delivering IT solutions across the Public Sector, resulting in improved efficiency and effective operations of our customers. We have been engaging with the Education sector to address the challenges they now face with increased competition in their marketplace and changes to the funding from central bodies.

The value SCC delivers is agility.

Consumerisation of IT through the proliferation of a plethora of different devices types and better access to information has increased user/student expectations and reduced the time to change. Institutions need to change much more quickly, and the decision cycle is shorter.

The information required to make these decisions should be more available. On the positive side, the investments required are smaller but there are many more of them. The risk is consequently minimised and under better control.

SCC is working to address these elements through a number of initiatives, operating through the national education frameworks including the NDNA.

Our heritage was established in desktop computing. This has now transformed into an approach that considers how SCC can develop an institutions capability to provide secure access to data and information from any place at any time. This considers not only individual end user devices, but additional multimedia based communications including digital signage, visual communications and desk-based secure online collaborations. The result is increased productivity and time to decision.

Starting the “Consumerisation” discussionSo what are we, or should we, be trying to achieve? In simple terms the desire to communicate with our institution requires a change in language from a ‘techie speak’ approach to a simpler language that describes the capability we are offering. From our experience working with a number of Universities these are some of the elements that we have seen described to us time and time again. Do they look familiar?

•Make it better, but please make it fasterI don’t want to wait 15 minutes for my device to be ready to use

•The Martini Principle - Improved productivity and flexible workingAllow me to use the device that best suits me, my work/learning style and productivity needs, when and where I need to

•Simple access controlI forget passwords, give me one access method for everything not one for each element I need to access

•Business AgilityI need to be able to meet tough deadlines and learning objectives, and to enable me to stay ahead of the game

Desktop or application virtualisation enables IT managers to abstract the user experience, and thus centralise the user environment, whilst supporting a more flexible client base. Depending on the approach, it allows us to control user settings, policies, data, applications, and even the operating system (OS), placing them into a virtual ‘institutional bubble’. Thus we enable access to a well-managed and secured learning/corporate environment, even if users are doing so on an unmanaged personal device.

So, in summary, IT needs to adapt to the new device landscape. Users will increasingly demand more choice in their work devices, so we must create infrastructures that are far less device and operating system centric to achieve this.

Desktop or Application Virtualisation

A myriad of different personal devices accessing the corporate network presents some key problems for your IT department. How do you offer your students/staff a uniform experience without compromising your existing infrastructure?

What approach do you choose? Application virtualisation? Desktop virtualisation? Traditional client deployment? We would suggest it is going to be a mixture of these elements, and not so much a case of one or another.

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• I want to attract the best and brightest, and keep themWe want to be seen as a leading institution and University of choice when targeting new students, and retaining existing ones

• Improved student/customer perceptionI want my students/customers to recognise that we understand how technology enables better learning, collaboration and research.

•Reduced support overheadIt’s got to the point where I don’t want to call support…I want to be able to do some things myself, without needing to call support all the time

The 4 A’s of Agility – The making of the modern client landscapeFrom a technology standpoint though, we do understand some of the key elements needed to effect this change. SCC has called these ‘The four A’s of agility’. They are some simple principles that every IT professional should consider when exploring the mobility and modernisation of what we used to call “the desktop”.

To create this strategic approach, we have taken our early experience of consumerisation, and our 38 year history and capability around the desktop to highlight four factors that will help deliver the right institutional IT solution into the modern University.

AbstractionThis is the first and most important key to consumerisation and the next generation desktop. Simply put, this is the separation of hardware from the operating system, the “apps” and the user, to create an environment where corporate data lives in a virtual space rather than on the physical device. This has several advantages, including enabling you to begin to deal with personal devices, 3rd party collaboration, and existing task and information worker demands, whilst keeping corporate and personal worlds truly separate.

ApplicationsThis is critical to the success of the new world environment. How do your users access applications today? With many users now wishing to use their own personal devices for work, both IPR protection and a duty of care to the ‘Bring your own Device’ (BYOD) or consumerised user, need to be considered. Which applications lend themselves to being mobilised? Which should, or could be done quickly and cost effectively? Which will deliver the biggest institutional benefit if mobilised? Which need more thought and development, and which will be replaced as part of this initiative?

Many Universities are already considering their mobile application strategy. This is the most important factor to consider alongside the more traditional desktop and

laptop thinking and will get us to the right answer. A holistic and device agnostic approach is by far the best way to approach this, coupled with input, exchange of ideas and feedback, to and from the staff and student users.

AccessHow do your users access your environments? With many users now wishing to use their own personal devices for learning or staff work, the problem is both protection of intellectual property and a duty of care to the new consumerised user. You must ensure that you only control your corporate data and do not damage destroy or otherwise interrogate users’ personal devices inappropriately.

The University now knows far less about the devices that are accessing, the networks they are accessing from and hence the suitability of that device to be granted access to data. We must then consider methods such as certificates to begin to address the challenges relating to normal user name and password based access methods from ‘trusted’ devices. Indeed, now we should be considering protecting the data and not the device itself. As such we must become more data centric in our thinking, focusing on the “who is asking, for what, from where and on what device” rather than the blanket pre-authenticated access based method of old.

However the access protocols should not become unnecessarily burdensome, or complex, so that you maintain governance and control in a simple intuitive way. With this approach you can ensure that you are enforcing a policy that maintains your end users as good citizens, even on their own devices.

AvailabilityIn the new world of public cloud services such as Office365, Google, Twitter and Facebook, there is no time for down time. Users just expect applications to work whenever they want to use them, whether that is 10:00am or 02:00am! The instant willingness to deal with that midnight email is a real challenge for IT, let alone the institution itself.

You need to look at what applications need to be available and when. It is also an ideal opportunity to consider which applications need to be run in-house and which applications you could out task to either private or public cloud services.

Allowing access to email and calendaring from a variety of new devices, both personal and corporate, is usually the first and most obvious step with many institutions already taking advantage of Microsoft’s “free” Office365 for staff and students. With suitable mobile device management (MDM) controls in place this is also a relatively simple and popular first step.

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The question is, once delivered, what is the plan on day 2 and 3 and day 100? Once the users have tasted the new world they will be keen for more. Better then, to consider what that strategy is, particularly with regard to application access, before you allow the floodgates to open. It will be much harder to take it back or add to it later, if you do not consider the requirements and impact first.

The simple truth is that if you allow the users to work when they want, the applications you provide must be available when they want to use them. So it is vital not only to assess which applications are suitable to be presented on mobile devices, but also the potential changes in the presentation of the application and the hours that it is available.

A poor user experience, limited access, or overbearing restrictions, will soon stop users from accessing the service or application, thus rendering your efforts null and void, and reducing the benefit and positive impact of delivering.

Value from SCCThe consumerisation of IT, which is the process that brings personal productivity and social networking elements – both hardware and software – into the student learning environment, is a hot topic. As consumer technologies increasingly penetrate the learning environment, institutions must have a strategy that copes with consumer email and communication services like instant messaging (IM) and voice over IP (VoIP); blogs, social networks and other web 2.0 services; unmanaged mobile devices; network management and remote connectivity.

The generation currently entering the University now regards such technologies as part of everyday life and as a result SCC is working with major brands to create an opportunity from this challenge. SCC, which unveiled our cutting-edge Desktop as a Service offering in April 2013 – with the first UK demonstration of virtual desktop technology using the iPad, now believes that forward thinking institutions are considering exploration of ways to meet the issue head on by subsidising student laptops – wrapping learning and productivity benefits together with a desirable benefits package.

Meanwhile, SCC considers that the major issues driving the IT industry are part of a bigger consumerisation picture. Whether considering virtualisation, Desktop as a Service, cloud computing, VDI, Windows 8 or collaboration – each represents aspects of the consumerisation of IT and all need to be wrapped into an institutions’ vision for its reputational strategy.

Customer Management TeamSCC invests heavily in understanding the technology issues that drive change within educational institutions whilst also investing in a customer management team that understanding the impact this technology has on the day to day operation of the institution. This is one of the key values that SCC offers in engaging with Higher and Higher Education.

Online ProcurementIn addition, as an IT technology and services provider SCC can provide online procurement tools, whilst the customer management teams will provide a range of services such as:

•Quotations to requirements•Order processing and information• Financial reporting and asset management• Loan and test equipment• Forecast modelling and projected spend analysis• Transition and support for end of life products•Sourcing of constrained product (distribution and

international channels)•Warehousing and Call off of products during

project roll-outs•Escalation of problems and vendor management

for Lenovo

Pre-sales advice and supportTechnical specialists will demonstrate the capabilities and cost saving features of the range of products available to offer you best Lenovo Solution, combined with other products from Microsoft, VMware and Citrix.

One Stop ShopSCC is also authorised to provide IBM server and storage technology through the National Server and Storage Agreement (NSSA), that enables your institution to obtain technology and services from a single supplier, maximising your procurement investments and simplifying management information and procurement processes, adding higher value in delivering on your IT strategy.

SCC independently deals with over 1,000 suppliers to become a one-stop-shop for many of our customers. Many tier 1 vendors will only carry main line items, whereas SCC’s product catalogue contains up to 30,000 stock items (150,000 individual items) at any one time in over 250,000 feet of warehouse space.

SummarySCC is a large capable IT technology and services organisation with excellent skills and knowledge of the Education sector that combine to deliver quality solutions for your end user device and computing requirements.

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How to Buy?

For all general enquiries (including quote requests)

Please contact [email protected]

Or call 0845 351 0969 ex 4501

For any Technical enquiries Please contact [email protected]

Or visit http://shop.lenovo.com/gb/en/tech-specs/index.html

You can purchase via [email protected]

Or via SCC’s Web shop – Lifecycle

Your order must include the specific quote reference provided by SCC (e.g. QT 1234567) reference to the following.

(For more information on how to access SCC’s web shop please contact:[email protected]

Your order will be acknowledged & an email will be sent to the email address specified on your order

Warranty registrationAll warranty packs will be registered on your behalf

For any warranty issues please call 0845 351 1947 or visit http://support.lenovo.com/en_GB/

Alternatively call the Lenovo Priority Technical Support via Tel: 0800 783 4706 (free phone) quoting your machine, serial number, location and fault details.

Post-sales supportFor any post-sales support including ETA’s and returns please contact

[email protected]

SCC’s Web ShopSCC’s Web shop known as Lifecycle enables customers primarily to use the service as an e-procurement tool by means of a web-based interface. Catalogues contained on the Web shop can be tailored to meet your individual requirements, so whether you want to see the full range of products SCC supply or whether you have a standard set of products you purchase on a regular basis, SCC can tailor this view to your exact needs.

A key feature of SCC’s Web shop is the easy integration into your procurement system so that any orders placed with SCC can be sent to our Web shop from your own system. This eliminates

the need for you to manually key orders into both systems, increasing efficiency and allowing better resource management. Our Web shop can also provide management information and reporting across all purchase made via the Web shop, giving you full control of your IT assets and enabling you to identify where costs can be taken out to improve performance.

For more information on SCC’s web shop please [email protected]

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With the capability to bench and build 500,000 devices annually, our configuration services help customers to streamline their IT delivery as an important step in the supply chain by decreasing time-to-desk and facilitating a tighter focus on core business activity.

We deliver savings of up to 50% on the cost of configu-ration by an in-house IT Team and the time it takes to purchase, deploy and configure the new system, operating around eight times faster.

CapabilitiesAsset ManagementAll devices processed through our Configuration Cen-tre can be asset managed to a varying degree of level, depending on the customer requirement. Level 1 asset management includes the installation of a customer asset tag to a predefined location on the unit and the standard daily, monthly or weekly reporting or hardware.

We can also provide bespoke reports including customer-specific information and box labelling applied to configured units. In addition or as an alternative to asset tagging, Level 2 asset management includes the stencilling of each unit with a permanent ID or smart water application, a forensic coded solution applied to hardware.

Waste ManagementWe can dispose of all hardware equipment packaging before the units leave the Configuration Centre. Packag-ing can be reduced by the packing of peripherals with the main system unit or packing of laptop or tablet plus periph-erals into a carry case for onward shipping. Larger rollouts be packaged in bubble bags and despatched in cages, reducing the amount of packaging shipped to site.

Hardware Integration & Product TestingAdditional hardware items, e.g. memory modules, hard drives and PCIe cards, can be installed in hardware units ordered. Before hardware units are shipped, they are sub-ject to rigorous product testing, including power-on testing, cosmetic checks, four-hour burn-in testing, setup of pre-installed OS & installation of patches & service packs and default install of applications.

Firmware Updates & PAT TestingUnits can have predefined or the latest versions of firmware BIOS installed with settings in the BIOS specified by the customer. All electrical equipment can be tested for electri-cal safety by our engineers using PAT testing equipment. Units and power leads are then labelled as passed and a retest date recorded.

Image Application & EncryptionCustomers can supply images / SOEs for machines they wish to purchase. We accept two main image formats, Ghost and ImageX, as well as images using other toolsets as long as we are provided with the software and proof of licensing.

Hard drive encryption can be carried out as part of the build process using either BitLocker or other propriety solution. We can also replace the original HDD with an encrypted hard drive.

Key Benefits•Allows focus on the technical aspects of

installation

•Reduce in-house IT commissioning costs by up to 80%

•Save costs by recording assets at time of purchase

•Offsite DOA testing reduces early life failures

• Interface directly with clients CMDB or asset registry

•Assets can be easily tracked throughout operational life

•Waste Management reduces requirement for onsite storage

• Individual assignment saves goods-in and deployment time

• Full Quality assurance of bundle pre-delivery

Supply Chain Services Configuration Centre

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Returns/Warranty ProcessAll products either include 3 year return to base warranty or can be upgraded to 3, 4, 5 year onsite next business day response.

All warranty packs are automatically registered on your behalf (providing the contact information on your purchase order is correct). You will then receive a Welcome email confirming registration.

For any DOA goods or faulty items, customers are required to report this to us within ten working days from date of delivery unless otherwise agreed.

Please contact [email protected]

All warranty packs are automatically registered on your behalf (providing the contact information on your purchase order is correct). You will then receive a Welcome email confirming registration.

Return logistics procedure

Once the return request is validated, a Returns Authorisation Number (RAN) is generated and the customer is provided with a Returns Pack containing:

• SCC Returns Guide

• A ‘Documents Enclosed’ envelope containing a list of the products that are authorised to be returned to SCC

• Yellow Returns Labels for each box being returned, each quoting the RAN number

• Consignment note

• Terms and Conditions of Return.

Customers are provided with a free phone number to arrange collection. We will offer a replacement product wherever possible, in advance of the item being returned to us in line with manufacturer guidelines. Once we receive the goods, the Returns Team validate the return, after which the customer is eligible for credit. The fault is confirmed by our Fault Verification Unit and returned to the relevant manufacturer.

After 20 working days from delivery, goods are subject to manufacturer warranty terms. As the single point of contact, we will advise the customer on the appropriate warranty guidelines and assist them through the process to satisfactory closure.

Please call 0845 351 1947 or visit http://support.lenovo.com/en_GB/

Alternatively call the Lenovo Priority Technical Support via Tel: 0800 783 4706 (free phone) quoting your machine, serial number, location and fault details

What Your Service Provider Will Do to Correct Problems

When you contact a Service Provider, you must follow the specified problem determination and resolution procedures. The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. The Service Provide may direct you to download and install designated software updates.

Some problems may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install.

If your problem cannot be resolved over the telephone; through the application of software updates or the installation of a CRU, the Service Provider will arrange for service under the type of warranty service designated for the product under

“Warranty Service Information”.

If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at least functionally equivalent.

If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.

Replacement Products and Parts

When warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property and the replacement product or part becomes your property. Only unaltered Lenovo products and parts are eligible for replacement.

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Recycling Services

We have provided IT recycling services for over 15 years. Our CarbonZero recycling operations facilitate the secure refurbish-ment, remarketing and WEEE disposal of redundant IT assets all under one roof – a unique proposition in the UK.

Our National Recycling Centre is an ADISA Distinction List X Facility, fully compliant with RoHS and the WEEE Directive to UK Government and MoD-approved standards. We are a Blancco Accredited Gold and Mobile partner and hold a number of licenses and accreditations including Lloyds ISO 9001, 140001, 27001, 20000 and 15713.

SCC was named Electrical and Electronic Equipment Recycler of the Year at the National Recycling Awards 2013.

Our Commitment to Sustainability• We have been working with leading carbon management

company co2balance since 2010 to calculate and offset the carbon dioxide emissions created from the operation of our Data Centres and National Recycling Centre, achieving Car-bonZero status. The total carbon offset covering emissions for 2011, 2012 and 2013 amounted to 13,138 tonnes.

• We continue to support the African Energy Efficient Stoves Project, building energy saving cooking stoves for villages in Kenya. These brick stoves reduce the need for firewood by 50%, preventing carbon from being emitted.

• Once we’ve securely collected your redundant IT equip-ment, we’ll take the following steps:

Key Benefits

• Allows focus on the technical aspects of installation

• Reduce in-house IT commissioning costs by up to 80%

• Save costs by recording assets at time of purchase

• Offsite DOA testing reduces early life failures

• Interface directly with clients CMDB or asset registry

• Assets can be easily tracked throughout operational life

• Waste Management reduces requirement for onsite storage

• Individual assignment saves goods-in and deployment time

• Full Quality assurance of bundle pre-delivery

Do your IT assest contain sensitive data?

Data Erasure Do you want to create an extra revenue stream

Remarketing DO you want to save up to 50% capital expenditure

Redeployment WEEE Disposal

As a Blancco Gold Partner, we provide a tailored solution, compliant with the latest data security regulations. We ensure data erasure to HMG Infosec Standard No.5.

If IT equipment is unsuitable for reuse within your estate, we can establish whether or not it has a resale value in the market, ensuring a return via profit share or buyback agreements.

The lifespan of IT assets can be extended when they are upgraded for reuse and redeployed back into an organisation. Refurbishment also acts as preventative maintenance.

Secure and environmental WEEE disposal is high on the CSR agenda, with every organisation legally required to responsibly dispose of Waste Electronic and Electrical Equipment.

NO

NO

NO

YES

YES

YES

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SCC is able to offer a bespoke finance solution that complements your IT infrastructure requirements. A lease solution not only makes economic and financial sense, it also ensures you get a system build adequate to support your organisation.

The lease agreements and lease options offered by SCC are designed to reflect vendor independent advice ensuring solution delivery is to client specification.

We have provided several options that detail how customers can spread the cost of the hardware and associated costs over an agreed term with options at the end of the lease period. The Master Lease Agreement used by SCC also gives the ability to upgrade or refresh at any time that can either co-terminate with the existing lease or have a new periodic term.

Our most common finance products are described below:

Leasing options available

Finance lease agreements allow businesses to have use of the assets throughout their working life, without ultimately owning them. The asset costs are spread over the life of the agreement with no residual values built in, so the assets are fully paid back at the end of the initial period.

Finance lease

This finance product could potentially be treated as ‘off balance sheet’ for accounting purposes that can lead to improved financial ratios such as gearing and liquidity. When calculating the rentals on a residual value lease, the residual value of the asset is taken into account. The results in rentals being lower than you would be offered on a finance lease.

Residual Value Lease

Option releases the capital locked up in the existing IT capital assets of your business for use elsewhere. Wherever possible, subject to a detailed analysis, the assets will be held off balance sheet.

SCC Sales & Leaseback

This is a Single Master Lease Agreement with one set of terms and conditions. Individual schedules from the MLA can be drawn up for each office or division within your business. Each schedule can have its own contract term and options e.g. guaranteed upgrade included in certain offices or end of term options.

Master Lease Agreement

(MLA)

Our Master Lease Agreement gives you the ability to upgrade or refresh the equipment at any time throughout the contract. This gives you maximum flexibility by allowing you to add new equipment to the agreement and either increase the outstanding rentals to co-terminate with the existing term or extend the existing rental term to keep the rentals withim your budget.

Technology Refresh

The Flex Managed Service is designed around the principles of SCC being responsible for managing all of your IT infrastructure requirements. In other words it is an “out-tasking” managed service whereby the client’s IT infrastructure can be set up and any associated annual costs are delivered as a fixed predictable cost per month. The rationale for considering an SCC Flex Managed Service programme includes:

Flex Managed Service

•A framework with which to account, budget and charge for a “utility” based service, underwritten by agreed Key Performance Levels.

•Monthly managed service charge that can include:

- Products (hardware & software) & Services - Resource over the service term that you can call upon as and when required

- Buy backs / disposal with - Guaranteed future refresh of products

The Flex Managed Service offers a potential “off balance sheet” asset solution (subject to auditor approval) because there are no separate finance or lease agreements to sign.

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Leading colleges and universities around the world have depended on durable notebooks, laptops, tablets, workstations and servers from Lenovo for years. In the classroom or lab Lenovo products are designed to accelerate learning outcomes and improve operational efficiency.

A top concern of IT professionals supporting colleges and universities is how to implement 1:1 reliable computing for highly mobile students, and staff efficiently and cost effectively. Lenovo understand these issues and have created a complete portfolio of rugged, dependable computing devices that can work all day and all night without a hiccup – notebooks, laptops, tablets, desktops, servers and space-saving self-serve devices. These “industrial strength” computers have the power to meet academia’s rigor and the mobility to travel. Plus, they have built a suite of console-based management tools that let you resolve problems “down the wire.” Lenovo computers can come equipped with embedded security to help protect confidential information – even if the device is lost or stolen.

Here are the top reasons why Lenovo is a name that students and university staff trust:

Trusted in EducationLenovo has established itself as the world’s leading supplier of computers to the education sector, so we came up with machines that allow the teachers to add new dimensions to the learning experience, providing new ways of sharing information, interacting and re-imagining concepts and ideas that simply wouldn’t be possible using traditional methods.

InnovationLenovo understand that education in the 21st century is a changing landscape and through constant innovation Lenovo are developing products that allow new dimensions to the learning experience, providing new ways of sharing information, interacting and re-imagining concepts and ideas that simply wouldn’t be possible using traditional methods.

ThinkPad notebooks were the first in the industry to offer integrated CD-ROM, wireless networking and as integrated fingerprint reader. The Lenovo ThinkPad has won more design and engineering awards than any other notebook brand. Lenovo continue to innovate with products such as the Tiny desktop, the industry’s first 1L vPro enabled desktop, which uses only 5% of the space of a traditional desktop PC and consumes up to 40% less energy, or the ThinkPad Helix with its ground breaking “rip and flip” design with four usage modes – laptop mode, stand mode, tablet mode and tablet+ mode.

Lowering CostsThe purchase price of a PC represents approximately a quarter of its actual cost over the entire lifecycle. The rest of your spend goes toward acquisition and deployment; securing and protecting the device; managing upgrades of operating and security software; supporting the PC user; and even paying for electricity to run the machine. ThinkPad products are engineered with

ThinkVantage technologies and design features, which boost productivity, increase security, cut support and service costs and enhance overall user experience e.g. Rescue and Recovery – restores data with the touch of a button, in the event of a system crash or virus attack, Active Protection System – similar to an airbag’s sensor, it detects sudden motion and retracts the hard drive’s read/write head, preventing data loss in case of an accidental drop or fall and Access Connections – keeps users connected with a single interface that switches between wired and wireless networks easily.

Built TougherAdministrators, faculty staff, researchers and students need computers they can rely on day after day. Lenovo PCs are designed and built to withstand the harshest environments. Lenovo’s Think devices feature military-spec toughness that can endure the inevitable drops, bangs and spills — ensuring always-on reliability and lower repair and replacement costs for your institution. Be it all-day computing in the laboratory or on the move using our ultraportable devices, Lenovo has a computing solution to fit the needs of your teachers and students alike.

More ReliableLenovo understands that IT reliability is a key concern when it comes to education. Lenovo PCs boast the lowest failure rates and cost of repair in the industry.* This means that not only can you run Lenovo PCs for longer, but also expect less interruption to teaching and learning and lower associated costs.

Green ThinkingLenovo products are engineered to be easy to deploy, made out of durable, environmental friendly material and easy to dispose of in a responsible manner. So when you put Lenovo PCs in your classrooms, you can be confident of our green supply chain, thanks to our environmental

Faster for WindowsA Lenovo Enhanced Experience PC adds an extra dose of efficiency and productivity to schools and is ideal for students and staff. It offers 40% faster boot-up time along with superior security features and advanced web conferencing functionality to run faster and smoother in your classrooms.

Security & PrivacyCampuses house a trove of data — from student and faculty financial information to proprietary research related to medicine, biotechnology and national security network and data security. In the US about a fifth of institutions report thefts of computers with sensitive data and approximately 15 percent of campuses reported major problems with computer viruses and spyware. Lenovo offers a range of industry-leading security solutions, including the endpoint security, password management, fingerprint identity, encryption and anti-theft technology that can help you create a secure technology-enabled educational program.

Why Lenovo are Leading in Education

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Mobile Devices for Higher EducationLenovo ThinkPad tablet PCs and laptops offer students a truly embedded 1:1 learning experience: The devices enable individualized learning that’s not confined to the classroomw. Lenovo tablets and laptops are portable, reliable and tough enough to handle constant use. They also offer superb functionality and long-lasting batteries that let students go unplugged for hours.

•Extreme mobility with weights starting under 600 grams

•Up to all-day computing with fantastic battery life

•Spill-resistant, full-sized keyboard

•Rock-solid durability with construction that passes eight rugged military-spec tests

•Advanced security options, including Computrace data protection, self-encrypting drives and fingerprint readers.

Why Lenovo Tablet in Higher Education?Mobility

Thin and lightweight with less than 10 millimetre height and less than 600 grams. 10.1 inch IPS display and long-lasting hours with 10 hours of battery life.

Fully Connected

The ThinkPad® Tablet 2 comes with a full-size USB port and supports all Microsoft® Windows® drivers to connect to external USB drives, monitors, printers, cameras, DVD burners, mice and keyboards.

Versatility

Touch is great in many instances, and the Tablet 2 is Optimised for Windows 8 touch , but pen is better in others e.g. when taking notes, marking up documents or drawing diagrams. The ThinkPad Tablet’s active Digitizer and Pen offer a more natural writing experience with a precision fine tip. Pressure sensitivity and palm rejection technology allows natural resting of your hand on the display without affecting writing and drawing.

Compatibility

The Tablet 2 is designed to incorporate fully with existing domains and systems. It has full MICROSOFT® OFFICE compatibility, including WORD, EXCEL, POWERPOINT, ONENOTE, LYNC, ACCESS and SHAREPOINT, in addition to easy access to enterprise-specific apps including databases, VPN, support for Active Directory, Domain Join, Group Policies and enterprise managed encryption with BitLocker.

Worry-Free Computing

With an optional spill resistant Bluetooth keyboard dock and rock-solid durability with construction that passes eight rugged military-spec tests the Tablet 2 is designed to survive the hazards of the lab, the office and the field. Additional warranty upgrade options including Accidental Damage Protection provide coverage for drops, or damage to the screen.

Communication

Superior video conferencing with 10.1’’ HD display, stereo speakers, noise –cancelling microphones and HD front and rear webcams, ideal for distance-learning.

SCC Product PortfolioEducational Benefits

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Why Convertible Ultrabooks in Education?The Ultimate In VersatilityYou can use as a tablet or an ultrabook depending on your need. The ground breaking “rip and flip” allows four usage modes: Ultrabook mode, stand mode, tablet mode and tablet+ mode providing complete mobile freedom and versatility.

Worry Free ComputingDesigned and engineered to last the Helix has passed 8 mil-specs. The high-resolution display is protected by Corning® Gorilla® glass and the “rip and flip” mechanism has been engineered to be strong enough to withstand thousands of snap-in and snap-out cycles, creating a computer which exceeds ThinkPad laptops own industry-leading standards of durability and usability.

CommunicationShare your documents, contacts and pictures easily by connecting instantly to other devices using Near Field Communication and stay connected with 3G Lenovo Mobile Access

Power & PerformanceFeaturing the latest 3rd generation Intel® Core™ processors and up to 10 hours battery life.

Windows 8 OptimizedSwipe, scroll or zoom on the Windows 8 interface with pen and multitouch inputs.

Wide Range of Accessories & Warranty Options AvailableIncluding docking stations, cases, spare adapters and 3, 4 and 5 year warranty upgrades (with optional Accidental Damage Cover).

Why Ultrabooks in Education?Design & InnovationThe Lenovo Ultrabook ranges may be the ultimate in thin, lightweight and stylish design, but with a carbon fibre cover and magnesium integrated roll cage there is no compromise on the legendary ThinkPad qualities of reliability and durability.

Power & Performance3rd generation Intel® Core™ i processors (up to i7), up to 100% improved graphic performance with integrated Intel® HD Graphics, Dolby® Home Theater® v4 for improved video and audio performance and 40% faster boot time with Lenovo RapidBoot 2.0 .

Mobility And ConnectivityLenovo Mobile Access5 offers hassle-free connectivity on the go and WWAN support Mobile Hotspot6 enables you to share your WiFi, WWAN, or Ethernet connection wirelessly with your colleagues. RapidCharge technology−charges 80% of the battery in 35 minutes, keeping you on the move.

Superior VideoconferencingImproved keystroke noise suppression, and new face tracking HD camera for high-definition video/audio conferences.

Security at your finger tipsOptional built-in Fingerprint Reader2 to switch on the laptop and log on in one swipe , Hardware Password Manager3 for central security management of self-encrypting drives in case of loss or theft.

Wide Range of Accessories & Warranty Options Available Including docking stations, cases, spare adapters and 3, 4 and 5 year warranty upgrades (with optional Accidental Damage Cover).

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SCC Product PortfolioEducational Benefits

Desktops for EducationAdministrators, faculties, researchers and students need computers they can rely on day after day. Outstanding functionality and rock-solid reliability and durability are at the heart of every Lenovo desktop computer. Every Lenovo PC is engineered for easy deployment, use and maintain e.g. Lenovo’s Power Manager lets IT administrators control energy consumption remotely – reaching every device on campus with a single command.

Through their rock-solid PC design, ThinkVantage Technologies, and services, Lenovo desktop computers lower the total cost of ownership and put predictability back into every collegiate and academic technology investment.

Why DESKTOP in Higher Education?Reliability And ManageabilityProvided by the latest Lenovo ThinkVantage® Tools (TVTs) and convenient tool-free access to hardware.

Stability15-month platform stability for long-term deployments, which helps reduce transition, qualification, and testing costs.

Save Energy And CostsMore than 80% high-efficiency power supply units and compliance with international green standards such as EPEAT® Gold and ENERGY STAR 5.2 mean reduced running costs and low total cost of ownership

Increased Productivity And PerformanceFrom the latest 3rd generation Intel® Core™ processors with enhanced CPU and graphics Accessible ports allow easy handling and expansion

Worry Free Desktop SecurityUSB ports disablement to help prevent data theft and network security risks against unauthorized use of storage devices and TPM for data encryption

Wide Range Of Accessories & Warranty Options AvailableIncluding monitor stands, wireless keyboards, cable locks and 3, 4 and 5 year warranty upgrades (with optional Keep Your Drive).

Why NOTEBOOKS in EducationTough Build

Lenovo ThinkPads are designed and built to withstand the harshest environments and it’s the reason ThinkPad is the only PC NASA allows on the International Space Station (ISS). All of the ThinkPad laptops have passed eight tough Military Specification robustness tests, for extreme conditions including heat, cold, dust, vibration, thermal shock, mechanical shock, humidity and altitude.ReliabilityAccording to a 2011 Business Technology Review report* Lenovo ThinkPads are the most reliable in the industry. And this isn’t just out of the box but over the whole life cycle of the ThinkPad. Lenovo ThinkPads boast lowest failure rates and cost of repair in the industry.

Green ThinkingLenovo ThinkPads are made out of durable, environmental friendly material and are easy to dispose in a responsible manner. When you deploy Lenovo ThinkPad on campus you can be confident of a green supply chain. Lenovo work hard to maintain many green and environmental certificates, including: EPEAT™ Gold certified for higher environmental performance, TCO Certified Edge qualified with minimum use of recycled post-consumer plastic and ENERGY STAR® 5.2 certified for superior energy management

Choice

The Lenovo ThinkPad range will ensure you find the right product to suit your exact requirements, from the budget conscious Edge Series to the massive processing power of the W series mobile workstation. All with no compromise to the outstanding functionality and rock-solid durability that customers expect from every Lenovo product.

Cutting costsThrough their rock-solid PC design and in-built ThinkVantage Technologies Lenovo ThinkPads lower the total cost of ownership and put predictability back into every collegiate and academic technology investment .

Security

With Lenovo’s comprehensive security solutions, concerns over digital security can now be put to rest. Lenovo has a suite of ThinkPad security solutions to protect your PC from ID theft, data theft and any other possible data safety issue.

Wide Range of Accessories & Warranty options availableIncluding docking stations, cases, spare adapters and 3, 4 and 5 year warranty upgrades (with optional Accidental Damage Cover).

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Why All-in-One Desktop in Higher Education? Save SpaceSave 65% space in comparison to a standard desktop PC by combining the traditional desktop and monitor into one sleek, space-saving unit.

Worry Free Desktop SecurityEnhanced data protection with TPM security chip platform integrity, disk encryption and password protection

Save Energy And CostsDesktop Power Manager with Cisco EnergyWise optimises work and power usage, ENERGY STAR® 5.2 certified for superior energy management. Intelligent Cooling Engine 2.0 (ICE 2) variable cooling enables the AIO to run cooler and quieter

VersatilityMultiple stand options make the AIO simple to adapt to numerous environments

Easy To Maintain & UpgradeThe tool-less chassis provides easy expandability to add more memory or larger hard drive storage capacity

Multi-tasking and Interactivity

Multiple active displays and optional multi-touch display

Wide Range of Accessories & Warranty Options AvailableIncluding monitor stands, wireless keyboards, cable locks and 3, 4 and 5 year warranty upgrades (with optional Keep Your Drive).

Why TINY in Higher Education?Save Space And CostsThe industry’s first 1L v-Pro enabled desktop. Using only 5% of the space of a traditional desktop PC, it also consumes up to 40% less energy.

Save EnergyHighly eco-friendly, energy saving design with up to 92% efficient Power supply unit and Desktop Power Manager with Cisco EnergyWise certification for increased energy savings

ManageabilitySuperior manageability with TPM security chip and Intel® vPro™ Technology

Innovative And Adaptable DesignErgonomic design with better accessible ports, easy handling and expansion that fits anywhere and does more. The Tiny PC can be attached to the back of an existing monitor, saving you even more space and budget

Worry Free Desktop SecuritySupports Intel® Smart Response Technology for SSD caching Self-encrypting drives that protect data on the hard disk drives in case of loss or accidental deletion

Increased Productivity and PerformanceThe latest 3rd generation Intel® Core™ processors with increased processing and graphics performance. Faster data transfer and storage capability with USB 3.0 and SATA III HDD

Exceptional CommunicationsLenovo’s 1st premium commercial VoIP ready design and Microsoft® Lync™ qualified

Wide Range Of Accessories & Warranty Options AvailableIncluding monitor stands, wireless keyboards, cable locks and 3, 4 and 5 year warranty upgrades (with optional Keep Your Drive).

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TECHNICAL SPECIFICATION

The product range that SCC is offering has been carefully selected to ensure it fits with

your Education needs. Our products can be custom built, offering the flexibility in meeting

your exact requirements. We are also able to offer technical advice on the best solution.

Entry level Tablet - ThinkPad Tablet 2

10.1 inch (16:9) IPS, LED Backlight, anti-glare, multi-touch

SCREEN SIZE

OPERATING SYSTEM

PROCESSOR

MEMORY

BATTERY

WARRANTY

Win 8 Pro 32 bit / Win 8 32 bit

Intel Atom Z2760 1,8GHz, 2T 2C

2GB SDRAM installed

HARD DRIVE32 GB / 64GB flash

WIRELESS802.11 abgn

PORTS(1) USB 2.0, (1) Mini HDMI, (1) MicroSD Slot, (1) Docking Connector, (1) 3.5mm Mic/Headphone Combo

30 Wh Li-Pol, sealed

Please see below.

The Lenovo ThinkPad Tablet 2 features the best that Lenovo, Microsoft and Intel have to offer, the device is dockable and delivers productivity, mobility, reliability and security to IT manager and end user alike.

High End Laptop - ThinkPad T430 & T530

14.0” / 15.6”SCREEN SIZE

The Lenovo ThinkPad T Series - Lenovo’s leading laptop, offering premium performance & legendary reliability. The 720p HD camera with face tracking, new conference and private Internet microphone call settings combine high-defi-nition features that will add spark to your presentations and make conference calls a breeze.

OPERATING SYSTEM

CORE CHIPSET

PROCESSOR

MEMORY

BATTERY

WARRANTY

Preinstalled Win7 Pro64 + Win8 Pro64 RDVD/licence

Intel QM77

i5-3230M SMB / i5-3320M / i7-3520M / i73639QM

4GB installed

HARD DRIVE500GB / 180GB SSD

PORTSUSB 3.0 x 2 , USB 2.0 Always On (yellow) x 1, USB 2.0 x 1

6 cell/9cell

Please see below.

WIRELESSIntel 6205 AGN

ENVIROMENTAL RATINGEPEAT Gold, Energy Star 5

Entry level Laptop - ThinkPad Edge E130, E135, E330, E335, E531

11.6” / 13.3” /15.6”SCREEN SIZE

OPERATING SYSTEM

CORE CHIPSET

PROCESSOR

MEMORY

SLOTS

BATTERY


Intel HM77 / AMD Hudson-M3L

AMD E2-2000 / i3-3227U / i3-3120M / i5-3230M / i7-3632QM

4GB installed

HARD DRIVE500GB

WIRELESSThinkPad ABGN 2x2 BT4.0

PORTS3x USB 3.0 + 1x USB 2.0

6 cell

The Lenovo ThinkPad Edge Series is competitively priced with no compromise on performance. They are progressively designed, powerfully engineered laptops available with 11”, 13” and 15” screens.

WARRANTYPlease see below.

ENVIROMENTAL RATING

TBA

EPEAT Gold, Energy Star 5

Convertible Ultrabook - Think-Pad Edge S230u Twist & Helix

11.6 FHD / 11.6 FHD with digitizerSCREEN SIZE

OPERATING SYSTEM

CORE CHIPSET

PROCESSOR

MEMORY

Win8-PRO

Intel SFF QS77 / HM77

i3-3217U / i5-3337U, 4GB /i7-3667U

4GB / 8GB installed

HARD DRIVE320GB / 128GB mSATA / 256GB mSATA

PORTSHelix: Tablet: (1) USB 2.0, (1) SIM Card, (1) Minidisplay port; Clamshell: (1) USB 3.0, (1) Minidisplay port Tablet+, (2) USB 3.0 / Twist: (2) USB 3.0, (1) RJ45, (1) 4-in-1 slot, (1) Mini-DP, (1) Mini-HDMI

The Lenovo ThinkPad Convert-ible Ultrabooks - defines the next generation of mobile computing through its ground breaking “rip and flip” design. This special design gives users absolute mobile freedom and versatility with four unique ways to use it: laptop mode, stand mode, tablet mode and tablet mode.

BATTERY

WARRANTY

Helix: 3cell 42Wh + 4cell 28Wh / Twist: 8cell 42.4WHr

Please see below.

ENVIROMENTAL RATINGHelix: EPEAT Silver, Twist: EPEAT Gold, Energy Star 5.0

*WARRANTY: A minimum base of 3yrs return to base warranty is provided. Additional warranty options including 4yrs extension and Keep Your Drive are available.

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Mobile Workstation - ThinkPad W530

15.5” HD+ / 15.6” FHDSCREEN SIZE

OPERATING SYSTEM

PROCESSOR

MEMORY

BATTERY

WARRANTY


i7-3630QM SMB / i7-3740QM

4GB / 8GB installed

HARD DRIVE500GB HDD / 240GB FDE SSD


9 cell

Please see below.

PORTS(1) MiniDisplayPort with audio, (1) VGA, (1) 3.5mm Combo Jack Headphone/MIC, (2) USB 3.0, (1) USB 2.0, (1) Always on USB 2.0, (1) 4-in-1 SD Card Reader (SD/SDHC/SDXC/MMC slot), (1) Express Card 34mm, (1)* Smart Card Reader (*available as an option)

The Lenovo ThinkPad W Series - The performance of a worksta-tion combined with the mobility of a laptop, exceptional computing power for power-hungry applica-tions, ISV certified reliability and the performance to create extreme 3D design and graphics

CORE CHIPSETIntel QM77

ENVIRONMENTAL RATINGEnergy Star 5.0; X1 Carbon: EPEAT Gold, Energy Star 5.0

Mid-Range Laptop - ThinkPad L430 & L530

14.0” /15.6”SCREEN SIZE

OPERATING SYSTEM

PROCESSOR

MEMORY


i3-3120M 2.5GHz / i5-3230M 2.6HGz

4GB installed

HARD DRIVE500GB

WIRELESSThinkPad BGN

PORTS1 x USB 3.0, 3 x USB 2.0

The Lenovo ThinkPad L Series - If it’s productivity and price that matter most, the L Series fits the bill. Fully equipped with the ThinkPad’s legendary reliability, award-winning spill-resistant keyboards, security options, and superior web-conferencing.

CORE CHIPSETIntel HM76

BATTERY

WARRANTY

6 cell

Please see below.

ENVIROMENTAL RATINGEPEAT Gold, Energy Star 5

Ultrabook - ThinkPad T431s & X1 Carbon

The Lenovo ThinkPad Ultrabook range - Thin and light, strong and durable, designed for those that need the maximum performance and mobility in the office and on the road.

14” HD+ anti-glare / Premium HD+ (1600x900)WWAN Capable / HD+ Multitouch (1600x900), WWAN capable

SCREEN SIZE

OPERATING SYSTEM

CORE CHIPSET

PROCESSOR

MEMORY

PORTS


Intel QM77 / Intel QS77

i5-3337U SMB / i5-3427U / i5-3437U / i7-3667U / i7-3687U

4GB / 8GB installed

HARD DRIVE500GB HDD / 180GB SSD / 240GB SSD

T431s: (1) MiniDisplayPort with audio, (1) VGA, (1) 3.5mm Combo Jack Headphone/MIC, (2) USB 3.0, (1) 4-in-1 SD Card Reader, (SD/SDHC/SDXC/MMC slot), (1) Smart Card Reader (optional)X1 Carbon: (1) Combo Audio, (1) USB 2.0, (1) USB 3.0, (1) 4-in-1 SD card reader

BATTERY

WARRANTY

T431s: 3 cell; X1 Carbon: 4 cell integrated

Please see below.

ENVIROMENTAL RATINGT431s: EPEAT Silver, Energy Star 5.0; X1 Carbon: EPEAT Gold, Energy Star 5.0

Ultraportable Notebook & Tablet ThinkPad X230 & X230T

Notebook: 12.5” HD Premium Display, Tablet: 12.5” HD, Multitouch

SCREEN SIZE

OPERATING SYSTEM

PROCESSOR

MEMORY

BATTERY

WARRANTY


i5-3230M / i5-3320M / i7-3520M

4GB installed

HARD DRIVE500GB / 180GB SSD


6 cell/9cell

Please see below.

PORTS(1) MiniDisplayPort with audio, (1) VGA, (2) USB 3.0, (1) USB 2.0, (1) Always on USB 2.0, (1) 4-in-1 SD Card Reader (SD/SDHC/SDXC/MMC slot), (1) Express Card 54mm, (1) *Smart Card Reader (*available as an option)

The Lenovo ThinkPad X Series Laptop and Tablet - Powerful computing, excellent communication and superior connectivity. A 12” ultraportable laptop or tablet that does not compromise on performance.

CORE CHIPSETIntel QM77

ENVIROMENTAL RATING

Tablet: EPEAT Gold, Energy Star 5, Notebook: EPEAT Silver, Energy Star 5

QUICK PICKSSCC are able to offer a full range of Lenovo tablets, notebooks, workstations and desktops – with many models available to configure. Lenovo also offer a full range of accessories, visit the Quick picks link for options: www.lenovoquickpick.com/gbr


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Tiny Desktop - ThinkCentre M72e & M92 Tiny

Tiny, Ultra Small Form FactorFORM FACTOR

OPERATING SYSTEM

CORE CHIPSET

PROCESSOR

MEMORY

PORTS

OPTICAL STORAGE

MONITOR (NOT INCLUDED)

WARRANTY

Preinstalled with Microsoft Windows 8 Pro 64-bit & Windows 7 Professional 64-bit Edition downgrade

Intel H61 Express and Intel Q77

Intel G2030T 2.6GHz / Intel I3-3240T 2.9GHz

4.0GB installed / 16GB Max

HARD DRIVE320GB / 500GB (7200 RPM)

(2) Front USB 2.0, (3) Rear USB 2.0, (Default 5 USB 2.0) as standard (1) VGA, (1) DP Support Multi-Display also available on selected models

Slim DVD Rambo available on selected models

Full range of Lenovo monitors available with 17” to 30” screens

*Please see below.

All in One - ThinkCentre Edge 92z AIO

Lenovo Desktop - ThinkCentre M82

All-In-OneFORM FACTOR

OPERATING SYSTEM

CORE CHIPSET

PROCESSOR

MEMORY

PORTS

OPTICAL STORAGE


WARRANTY

Preinstalled Pro64 + Win8 Pro64 RDVD/licence

Intel B75 Express

Intel Core i3-3220, 3.3GHz/Intel Core i5-3470s 2.90GHz

4.0GB installed / 16GB Max

HARD DRIVE500GB/1TB (7200RPM)

Side: (2), USB 2.0 (2), Audio (1 input, 1 output) Rear: (4) USB 2.0 (2) HDMI (1 input, 1 output)

DVD – Writer

Edge 92z: 21.5”/M92z: 23”. Touchscreen models are also available

*Please see below.

Small Form Factor / Mini Tower / Tower

FORM FACTOR

OPERATING SYSTEM

PROCESSOR

CORE CHIPSET

WARRANTY

Preinstalled Win7 Pro64 + RDVD/Licence

Intel Atom Z2760 1,8GHz, 2T 2C

Intel Q75

PROCESSORIntel i3-3240 3.4GHz / intel i5-3470 3.2GHz


Full range of Lenovo monitors available with 17” to 30” screens.

PORTSFront: (2) USB 2.0, (1) Microphone, (1) Headphone. Rear: (4) USB 3.0 as standard, VGA, Display Port for multidisplay & additional (2) USB 2.0 available on selected models.

The ThinkCentre Tiny (Ultra Small Factor) Desktop - Eco-friendly, industry first, tiny form factor desktop. Designed to save space, time and costs with its power-saving features, flexible mounting solutions and reduced boot up time.

ThinkCentre Edge 92z All-in-one Desktop - Maximize your desk space and minimize your power use, while still enjoying legendary Lenovo service and the powerful application performance.

The ThinkCentre M Series Desktop - For performance, security and easy manageability.

TECHNICAL SPECIFICATION

The product range that SCC is offering has been carefully selected to ensure it fits with

your Education needs. Our products can be custom built, offering the flexibility in meeting

your exact requirements. We are also able to offer technical advice on the best solution.

MEMORY4.0 GB Installed /16GB Max

HARD DRIVE500GB (7200RPM), 1Tb also available on selected models.


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Specialist Computer Centres (SCC)

NDNA contract overview

Under the NDNA framework SCC can provide Lenovo Desktops and Notebooks

Lot 1 – Lenovo Desktop (including thin clients & workstations)

Lot 2 – Lenovo Notebooks

Lot 3 – One stop shop

Contract length NDNA commencing 1st August 2013 to 31st July 2016

Contracting Authority LUPC

Contact details [email protected]

0845 351 0968 ex.4501

Order address SCC, James House, Warwick Road, Birmingham. B11 2LE

[email protected]

Fax: 0121 766 0142

Warranty support details

Telephone: 0845 351 1947

Website: http://support.lenovo.com/en_GB/

Delivery time Next day delivery on standard off the shelf products which are in stock

20 days for custom build products

Newly launched standard off the shelf products may have a longer lead times

Trace & TrackSCC Webshop

https://lifecycle.scc.com/

Track & trace https://lifecycle.scc.com/

Principal Contract Manager

Pat McIntoshEmail: [email protected]: 0121 741 1234

Overview of SCC & NDNA

Warranty supportTel: 0845 351 1947Website: http://support.lenovo.com/en_GB/

Orders

Email: [email protected]: 0121 766 7000

Customer Services/ETA’s/Returns Email: [email protected]: 0121 766 7000

AccountsEmail: [email protected]: 0121 766 7000

Meet the SCC Education team

General Contact details:T: 0121 766 7000

E: [email protected]

Business hours: Mon-Fri 9am-5.30pm

Pat McIntoshHead of Education


T: 0121 741 1234

M: 07976 013 360


T: 07595 866 469

Mark House External Client Manager – South

Richard BrownExternal Client Manager – South & Central


M: 07966 630 523

Matthew YoungEducation Internal Client Manager


T: 0845 351 0968

Jacqueline LeitchExternal Client Manager – Scotland


T: 07773 219 025

Stephen FisherTechnical Account Manager - South


T: 0759586 5704

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Kieran BharatEducation Internal Client Manager


T: 0845 351 0968


T: 07976 014538

Assad RiazEducation Internal Client Manager


Martin BedfordTechnical Account Manager - North

E: [email protected] M: 07580 355 273

Gary MolloyExternal Client Manager – North East

Robert AveryExternal Client Manager - Midlands and North


M: 07773 476973

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SCC James House, Warwick Road, Birmingham B11 2LE.

[email protected] +44 (0) 121 766 7000 www.scc.com

Contact Details