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7KNOWLEDGE MANAGEMENT IN HOTEL INDUSTRY

OVERVIEW Research question? Findings of the research Topic Other important information about the research topic Conclusions

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RESEARCH QUESTION

1.Why does the Hotel industry need KM?- Sustainble competitive advantage.- Capturing of knowledge from employees.- Leveraging organizational knowledge.- Development of talented employees.- Understanding of the knowledge Grid.- Reducing costs and time saving.

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FINDINGS OF THE RESEARCH

Knowledge can be embedded in processes,products,systems and controls.

Knowledge can be accessed as it is needed from sources inside and outside the firm.

It is versatile and can be transfrred formally,through training, or informally, by way of workplace socialization.

It is the essence of the competitive edge!

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7OTHER IMPORTANT INFORMATION ABOUT KM

-There are two types of KM strategies namely;

1.Codification strategy.

2. Expertise strategy.

-There are three KM types namely;

1.Competency management.

2.Knowledge sharing.

3.Competitive knowledge management.

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CONCLUSIONS

Both organizations and employees within the Hotel industry must learn rapidly and uniformaly to keep pace with the fast-moving and highly competitive world inorder to gain sustainable competitive advantage in the market place.

KM has to become a management philosophy shared by both management and employees, and also other stakeholders in the Hotel industry.

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THANKS ALOT FOR YOUR EARSQUESTIONS??

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