c-tailing™ is here wp
TRANSCRIPT
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C-Tailing
is here.T futu ow. a you dy?
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1 RSR Research, 20102 BuzzBack Research conducted by NCR, 2010
DiD YOU KnOW?
88% o retailers measuring multichannel customer
proftability say these shoppers are more proftable
than single-channel shoppers.1
83% o global consumers are more likely to dobusiness with retailers that allow them to personalize
and control where, when and how they interact
through their preerred channels.2
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gt to kow nCr c-t outo
Many retailers today oer a multichannel experience, but todays consumers
demand much morea seamless, converged retailing experience. With the help
o leading research frms, NCR has analyzed the shopping experience rom the
consumer point o view and developed c-tailing solutions that move beyond
multichannel and address the shit in consumer interaction.
From developing advanced point-o-sale (POS) sotware to revolutionizing
sel-checkout, NCR is committed to improving the way retail and the consumer
experience works.
MOVe BeYOnDMUlTiChannel
Global Consumer Research by HIMA >>
Insights into Brand Loyalty (Retail Systems Research) >>
The 3 Ps o Converged Retailing (Retail TouchPoints) >>
We nderstnd
the chnin
consmer
http://blogs.ncr.com/converged-multichannel-retailing/feature-stories/new-white-paper-download-global-retailer-and-consumer-research/http://blogs.ncr.com/converged-multichannel-retailing/resources/http://blogs.ncr.com/converged-multichannel-retailing/feature-stories/rsr-report-how-shoppers-and-retailers-view-todays-in-store-experience/http://blogs.ncr.com/converged-multichannel-retailing/feature-stories/rsr-report-how-shoppers-and-retailers-view-todays-in-store-experience/http://blogs.ncr.com/converged-multichannel-retailing/resources/http://blogs.ncr.com/converged-multichannel-retailing/feature-stories/new-white-paper-download-global-retailer-and-consumer-research/ -
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nCr C-Tailing POrTFOliO
Next, view our c-tailing solutions map tosee how each piece o the portolio enablesthe converged retailing experience
POS and sel-service
solutions drive loyalty
and delight customers
through a consistent
and convenient in-store
experience
C-Tiin EnedIn-Store Sotions
Mobile solutions enable
a seamless, personalized
shopping experience
on-the-go
C-Tiin EnedNer-Store Sotions
Sotware enables
consistent, personalized
consumer/retailer
interaction via the web,
email and more
C-Tiin EnedOt-o-Store Sotions
nCr etp Pfc M d nCr advcd Mkt souto:softw tt ut c d dt coum wt pozd xpc
Hub Of C-TaIlINg
This diagram shows how NCR c-tailing solutions are interaced together to unite the experience across channels.
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IC E$1.0 0
BUY
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30%
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1. OUT OF sTOre
2. NCR Enterprise Preerence Manager
3. NCR APTRA eMarketing
4. NCR Advanced Marketing Solution
5. NCR AMS Coupon to Card
6. near sTOre
7. NCR Convenience-Go
nCr C-Tailing sOlUTiOns MaP: OUT OF sTOre anD near sTOre
Learn more about thesesolutions on the next page.
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OUT OF sTOreanD near sTOre
OuT Of STORE
The converged retailing experienceoten begins out o store, or
example at home on your computer.
NCR EnterprisePreerence MnerThe hub o converged retailing,
empowers retailers to deliver aconsistent personalized c-tailingexperience, with a web portalthat customers use to enter theirpreerences.
NCR aPTRa eMrketinEnables retailers to deliverpersonalized messages to
their customers, and run targetedemail and other converged channelcommunications though multipletouchpoints.
NCR advnced Mrketin
Sotion (aMS)A comprehensive, consumer-specifcsolution that simplifes promotioncreation and deliveryenhancing thec-tailing experience, while reducingoperations and IT support.
NCR aMS Copon to CrdAllows consumers to electronically
download coupon oers directly totheir savings cards. These paperless,virtual coupons are automaticallyapplied at checkout.
NEaR STOREThe converged retailing journey
continues with mobile interaction orlocation-based services.
NCR Convenience-goA smart phone shopping
application integrated with your ueldispensers that consumers use to shopwhile ueling.
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DELIFROZEN FOOD FROZEN DESSERTS
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Get Started
Language
GetStarted
Langua
ge
$3.45$1.45
2for 1
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GetStarted
Languag
e
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SCAN
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deliCheese
Turkey &Chicken
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8. in sTOre
9. NCR SelServ Checkout
10. NCR SelServ Checkout
Personalization
11. NCR Netkey Endless Aisle Kiosk
12. NCR Netkey Digital Signage
13. NCR Netkey Loyalty Kiosk
14. NCR Netkey Deli Ordering Kiosk
15. NCR In-Aisle
16. NCR Advanced Checkout Solution
17. NCR Retail Transaction Services
18. NCR RealPOS workstations
19. NCR Tri-Optic Scanner
Learn more about thesesolutions on the next page.
nCr C-Tailing sOlUTiOns MaP: in sTOre
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near sTOre
IN STORE
Encompassing assisted and sel-service touchpoints and mobile devices,the in-store experience is crucial toconverged retailing.
NCR SeServ Checkot
The market-leading sel-checkoutsolution enabling shoppers to scanand bag their purchases on their own,improving customer satisaction and theretailers operational efciencies.
NCR SeServ CheckotPersoniztion
Enhances the c-tailing experience byincorporating consumer sel-checkoutpreerences, allowing consumers todefne their experience.
NCR Netkey Endess aise Kiosk
Provides shoppers with access to arange o products allowing consumers tomanage preerences in the store.
NCR Netkey Diit Sine
Enables you to seamlessly manageand deliver content throughout yourenterprise Engage your customers withcompelling digital display hi-defnition(HD) graphics and video.
NCR Netkey loyty Kiosk
Enables retailers to extend theirloyalty investment by leveraging itacross multiple channels like web,in-store and mobile.
NCR Netkey Dei OrderinKiosk
Helps retailers drive increased deli salesand improve customer satisaction.
NCR In-aise Scnnin
Allows consumers to use theirsmartphone to scan as they shop andsave time at checkout.
NCR Advanced Checkout SolutionThis sotware enables maximum
shopper throughput, employeeproductivity and operational efciency,with legendary promotional pricingcapability.
NCR Reti Trnsction Services
Provides sales transaction services,rom any customer touchpoint in or outo the store, recognizing customerspreerences while delivering consistentpricing and promotions.
NCR RePOS worksttions
Enable converged retailingthrough powerul and stable platormsthat deliver consistent and highlyconnected sotware.
NCR Tri-Optic Scnner
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NCR is the only company that encompasses every retail touchpoint to deliver a true
converged retailing experience. And not only do we oer it all, we do it best.
NCR Enterprise Preerence Manager was selected as the WINNER
o the 2011 Next-Gen Retail Customer Engagement Innovation Award
NCR is NO. 1 globally in sel-checkout, with almost 70% share
NO. 1 in global retail sel-service kiosks
More than 80,000 NCR sel-checkout units enabling consumers
to complete 14 MIllION TRaNSaCTIONSevery day!
Over ONE MIllION people view digital signs powered
by NCR Netkey each day
We DO iT BesT
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The FUTUre is nOW
NCR can guide you through the world o c-tailing and
help you serve your customers how, when and where
they choose, seamlessly across channels.
Through best-in-class solutions, consulting and
services, its possible to achieve converged retailing
when you partner with NCR. C-t .
T futu ow. a you dy?
http://twitter.com/home?status=C-tailing+is+here.+The+future+is+now.+Are%20you%20ready?+http://bit.ly/J14paQ+via+@NCRCorporation+%23retail -
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nCr Copoto
3097 Satellite Boulevard . Duluth, Georgia 30096 . USA
For more inormation on NCR, please visit: www.c.com
Our goal is to help you transorm your customers
experience and optimize efciencies or a true
competitive advantage.
a you dy to tfom you bu?nCr c tk you t.
Cck toTwt t!
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