ca training module 2014-2015

2014-2015 Community Assistant

Training Module

2014-2015 Community Assistant Training Module

Click Here To Begin!

Welcome to the 2014-2015 Community Assistant Online Training Module! This online module is comprised of four lessons. Each lesson covers an important aspect of the CA role and the duties assigned. Each lesson reflects the topics covered in the CA orientation meeting and signed job duties contract reviewed and returned at the end of last semester.

This module includes four lessons covering:

• Role of a Community Assistant

• Duties of a Community Assistant

• In Case of an Emergency

• Recording Time & Managing Pay

The goal of this lesson is to establish standards of excellence through exceptional customer service.

By the end of Lesson 1, you should be able to:

• Recall ways to exhibit a good work attitude and dependability. • Recall expectations of appearance at the workplace. • Recall ways to exhibit good phone etiquette.

Click START to begin Lesson One! START

Lesson 1: Role of a Community Assistant


General Video about University

Housing

(1:00 minute)

Video of ways to exhibit a good

work attitude and dependability.

(:45 -1:00 min)

Video about the expectations of

dress /appearance at

the desk.

(:30 - :45 secs)

Video of ways to exhibit good

phone etiquette.

(:30 - :45 secs)

General Video explaining the

Role of a Community

Assistant at GSU.

(:45 - 1:00 min)

Next

Learners will watch each video and answer questions on the following slides.

Next


These are five (5) ways in which you are able to exemplify good customer service while at work.

Stay Calm and Show Patience

Listen to the Resident or Guest

Keep Your Promises

Be Attentive

Use Positive Language

Be Knowledgeable of the Residence Halls

Next

Continue to Lesson 2

You have now completed Lesson 1.

You should now be able to:

• Recall ways to exhibit a good work attitude and dependability.

• Recall expectations of appearance at the workplace.

• Recall ways to exhibit good phone etiquette.

Good Job!


25% Completed

Part I

The goal of this lesson is to demonstrate knowledge of daily desk tasks and shift procedures.

By the end of this lesson, you should be able to:

• Recall the beginning shift tasks and procedures. • Recall how to properly hang the Georgia Southern University flag. • Demonstrate how to find and update the Duty Log in Google Drive. • Recall the ending shift tasks and procedures.

Click START to begin Lesson Two, Part One!

START

Role of a Community AssistantLesson 2: Duties of a Community Assistant

Lesson 2: Duties of a Community Assistant

Video demonstrating

how to find and update the Duty

Log in Google Drive.

(:30- :45 seconds)

Video demonstrating shift tasks and

procedures.

(2 minutes)

How-to video demonstrating

how to properly hang the GSU

flag.

(:30 seconds)

Learners will watch each video and answer questions on the following slides.

Next


Select the task(s) that should be completed before, during or after a desk shift.

Key Audit

Check the Desk Log

Clock-In/Out

Open/Close the Clubhouse Doors

All of the Above


Select the task(s) that should be completed before, during or after a desk shift.

Key Audit

Check the Desk Log

Clock-In/Out

Open/Close the Clubhouse Doors

All of the Above

Next

CORRECT!

True or False:

The Georgia Southern University Flag does not have to go up during inclement (stormy, rainy, windy, etc.) weather.


FALSETRUE

True or False:

The Georgia Southern University Flag does not have to go up during inclement (stormy, rainy, windy, etc.) weather.


TRUE FALSEThat is CORRECT!

Next

What information do you need from a Resident who would like to check out equipment (vacuum, basketball, board game, cooking supplies, etc.)?


Full Name

Debit/Credit card (as collateral)

Residence Hall Room Number

Phone Number

Eagle ID Card/Driver’s License (as collateral)

Social Security Card (as collateral)

What information do you need from a Resident who would like to check out equipment (vacuum, basketball, board game, cooking supplies, etc.)? Select all that apply.


Full Name

Debit/Credit card (as collateral)

Residence Hall Room Number

Phone Number

Eagle ID Card/Driver’s License (as collateral)

Social Security Card (as collateral)

Next

CORRECTGood Job!

Non-emergency shift changes should be made no later than ___ hours in advance.


A) 12

C) 36

B) 24

D) 48

Non-emergency shift changes should be made no later than ___ hours in advance.


A) 12

C) 36

B) 24

D) 48

Next

CORRECTGreat Job!

True or False:

It is okay to skip a key audit if the Community Assistant who worked the pervious shift told you they just completed an audit and that there is no need to do another one.


FALSETRUE

True or False:



TRUE FALSETRUE is CORRECT!

Next

True or False:



TRUE FALSE

Back

FALSE is INCORRECT,Try Again!

Part II

The goal of this lesson is to demonstrate how to complete important, routine paperwork accurately.


• Recall what information is needed before keys/cards are issued out. • Recall which form is need for a room lock-out and/or building lock-out. • Recall what information should be updated when key/access

cards are returned.

Click START to begin Lesson Two, Part Two!

START


Scenario 1: Resident Erica Doe has returned from Winter Break and reports that she lost her keys before she left for the month long break. Erica is resistant to signing a lock change because she is confident that she will be able to find her keys within a week. Which form(s) is/are the most appropriate for you have Erica fill out?


A) Temporary Room Key Form

B) Immediate Lock Change Form

C) Temporary Building Access Card Form

D) None of the Above

Scenario 1: Resident Erica Doe has returned from Winter Break and reports that she lost her keys before she left for the month long break. Erica is resistant to signing a lock change because she is confident that she will be able to find her keys within a week. Which form(s) is/are the most appropriate for you have Erica fill out?





D) None of the Above

Next

CORRECT,Awesome Job!

Scenario 2: Angela Doe approaches you at the desk and asks to get her roommates key because her iPhone was left in her roommate’s desk. Angela provides you with her roommate’s full name, Eagle ID number and phone number just in case you need to confirm her story. Which form(s) is/are the most appropriate for you to have Angela fill out?



F) All of the Above

G) None of the Above



Scenario 2: Angela Doe approaches you at the desk and asks to get her roommates key because her iPhone was left in her roommate’s desk. Angela provides you with her roommate’s full name, Eagle ID number and phone number just in case you need to confirm her story. Which form(s) is/are the most appropriate for you to have Angela fill out?



F) All of the Above




Next

CORRECT!

Scenario 3: Resident Josh Doe locked himself out of his bedroom while taking a shower. As he was coming to the Resident Hall Clubhouse, Josh also left his building access card in his room. Which form(s) is/are the most appropriate for you to have Josh fill out?



F) All of the Above




D) Both A and C

E) Both B and C

Scenario 3: Resident Josh Doe locked himself out of his bedroom while taking a shower. As he was coming to the Resident Hall Clubhouse, Josh also left his building access card in his room. Which form(s) is/are the most appropriate for you to have Josh fill out?



F) All of the Above




D) Both A and C

E) Both B and C

Next

All of the Aboveis CORRECT!

Part III

The goal of this lesson is to create and submit a Maintenance Work Order online.


• Locate the Maintenance Work Order form on the GSU Housing website. • Demonstrate to students how to submit a Maintenance Work Order. • Determine when to submit a Work Order form versus calling

Residential Facilities.

Click START to begin Lesson Two, Part Three!START



Assessment:The learner will simulate completing and

submitting a Work Order online form.

Viewable (and downloadable) instructions will be provided in a pop-up panel that can remain open as the learner follows the steps to accurately fill out and submit the mock Work Order online form. As correct actions are performed, positive reinforcement is given and the learner is allowed to continue until the form has been submitted. If an incorrect action has been made, the learner will be redirected to successfully complete and submit the form.

Next



• Demonstrate knowledge of daily desk tasks and shift procedures.

• Complete important, routine paperwork accurately.

• Locate and submit a Maintenance Work Order form.

Good Job!



50% Completed

The goal of this lesson to help you determine when and how to respond to major emergencies.


• Recall situations that will require the assistance of a Community Leader. • Recall situations that may require the assistance of a Resident Director. • Recall situation that may require the assistance of University Police.

Click START to begin Lesson Three!

START

Duties of a Community AssistantLesson 3: In Case of an Emergency

Lesson 3: In Case of an Emergency

A list of emergency contact procedures will be provided.

A video explanation as to why the contact procedures are critical will be shown. Illustrated example cases of both, properly and improperly handled situations will be shown to learners.

The video will contain scenarios that are common for CAs to deal with.

Next


HARDEASY MEDIUM

The learner will select a “easy”, “medium”, or “hard” scenario. In a timed challenge, the learner will chose the appropriate response to the emergency situation.

The different gaming levels will be range from an “easy” emergency situation to a more challenging emergency situation to “vary demands and resources to optimize challenge”.

Next



• Recall situations that will require the assistance of a Community Leader.

• Recall situations that may require the assistance of a Resident Director.

• Recall situation that may require the assistance of University Police.

Good Job!


Lesson 3: In Case of an Emergency

75% Completed

The goal of this lesson is to demonstrate how to use the ADP Payroll system.


• Locate the desktop icon or website address to log in to the ADP Payroll system.

• Demonstrate how to set up Direct Deposit. • Demonstrate how to clock-in and how to clock-out. • Locate the Timecard for review of hours worked.

Click START to begin Lesson Four! START

Lesson 4: Recording Time & Managing Pay


Learners will be provided with a instructional video guides on how to set up an ADP account, Direct Deposit, clock-in/out and review the Timecard.

Clocking-In and Out/Reviewing

Timecard

Setting Up an ADP Account

Setting Up Direct Deposit

Next


“I have read through this information and I am aware that failure to comply with Payroll rules and regulations will result in termination. Also,

students found to have engaged in gross misconduct (i.e. breach of confidentiality, theft, fraud, etc.) will be terminated.”

Agree Disagree

Next



• Locate the desktop icon or website address to log in to the ADP Payroll system.

• Demonstrate how to set up Direct Deposit.

• Demonstrate how to clock-in and how to clock-out.

• Locate the Timecard for review of hours worked.

Good Job!

End Session


100% Completed


Thank you for participating in the online training module. In order to better enhance your future experience, please take a moment to complete the survey below. After completing the survey, please continue to the last page of this module.

END

LEARNER SURVEY

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Lesson 3: In Case of an Emergencies


Congratulations! You have officially completed your online training module! Print this page and

return it to your supervisor within 24 hours of completion.

EXIT

ca training module 2014-2015

Documents

community assistantlist

community assistantlesson

community assistantselect

community assistantthese

good customer service

residence hallsnextlesson

good job

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