cai overview
TRANSCRIPT
Agenda
A brief company overview of CAIOverview
Reasons to Select CAIWhy CAI
Services and products to meet your needsOfferings
Our Value Proposition — What CAI can help you achieveValue
World Class services provided globallyCapability
Clients throughout the Fortune 1000 and GovernmentClients
Where we can go from hereNext Steps
CAI Company Overview
• 25+ Years in IT Services Business
• 2,700 Associates Worldwide
• $220+ Million in Revenue in 2007
• Offices in 34 Metropolitan Areas
• Four Major Delivery Centers
• Privately Held Entrepreneurial Organization
• Fortune 1,000 Customer Base
• Process & Metrics Driven
Computer Aid Clients
Manufacturing
Retail Services
Financials Transportation / Logistics
Insurance Utilities
Federal Government
State Government
Education
Best Practice & Governance Best Practice Consulting
Process & Metrics
ITIL, 6 Sigma & CMMI
IT Metrics & Productivity
Institute
CAI Services
Application Support
Applications Help Desk
Application Development
Fixed PriceOn/Off Shore
Staff Augmentation
Preferred Status
Construction Management
Managed Maintenance
Vendor Management
Managed Services
Move your Key Personnel from Operational to Strategic Work
Internal IT Staff
Business Knowledge &
Relationships
Managed Support
CAI will Improve
Productivity by
20-30%
CAI will Deliver Fixed
Price, OnTime, Quality &
BudgetFixed Price Development
Value Propositions
CAI can save clients 20 -30% of their current support costs within the first year by providing increased productivity and allowing you to redeploy your people to strategic projects thereby eliminating the need for expensive consultants.
Application
SupportOutsourcing
CAI provides quality development services that arefast, economical, on-time, and within budgetwith no surprises!
Application
DevelopmentOutsourcing
CAI can help you create 20% or greater capacity in the first year and provide the visibility, optimization, and control of IT needed for SEI, Six Sigma, ITIL and Sarbanes Oxley compliance.
IT
GovernanceConsulting
CAI can provide the right skill, at the right price, at the right time and reduce management and administrative burden.
Managed
StaffingAugmentation
Customer Value
Savings
Performance
User Satisfaction
IT Perceived Value
Customer Value
Selection of Resources
Service-Based Delivery
CAI Management
Solution Delivery Centers
• Tracer® is the ―Seamless‖ Workflow Manager
– Client
– CAI Onsite
– CAI Offshore
• All Delivery Centers perform within the same methodology and process environment
• The CAI Delivery Processes along with Tracer serve as the ―Glue‖ between all constituencies
• CAI Offshore Delivery Centers generally function as an extension to the Domestic Delivery Centers and Services Delivery Teams.
• CAI Offshore is not a discreet product, rather it is an imbedded component of CAI’s offerings
CAI Locations Worldwide
Shanghai, China
• CAI-Newtouch JV Partnership (3/07)
• Strong BPO and Call Center
capabilities
• 600 resources
• Proven track record in Application
Development, Testing, and Support
• Interconnected Support Center
Manila, Philippines
• CAI-STA is a JV partnership
• 10 years’ experience in Manila
• 100 Resources
• CAI manages all processes and
resources
• Extensive Application Development
and Support experience
• Interconnected Support Center
London, England
• CAI manages all processes and
resources
• Application Development
• Application Support
• Interconnected Support Center
Toronto, Canada
• CAI manages all processes and
resources
• 35 resources
• Application Development
• Application Support
• Interconnected Support Center
CAI Corporate HeadquartersAllentown, PA
Three domestic Delivery Centers
2,700 Associates Worldwide
REGIONAL OFFICES: Albany; Allentown; Atlanta; Baltimore; Boston;
Buffalo; Chicago; Detroit; Harrisburg; Jacksonville;
New York City; Philadelphia; Pittsburgh;
Princeton/New Hope; Raleigh-Durham;
Rochester; Tallahassee; Washington, DC; West
Palm Beach; Wilmington DE.
Offshore Solution Center Benefits
• High retention rates
• Consistent processes, methodologies and procedures
– Technical (Virtual Solution Center)
– Admin & HR
• Integration with CAI’s infrastructure
• Consistent communications
• Utilization of Tracer
• Cost effective business model
Why do companies work with CAI?
We Let You Focus on Your Core ActivitiesLeverage employees & business knowledge on most strategic initiatives
Lets Them Get Out of the “Legacy Systems Support Business”Aging technology and/or workforce
Infusion of Best Practice Process & MetricsIncreases the productivity of IT & Business
Buy a Business Solution, not HoursCAI provides the management and contracts on SLAs & scope
Our Commitment to Building Long Term RelationshipsDelivering measurable value — A strong reputation & references
An Easy Company to do Business With
Next Steps
Executive Briefing
Agenda Topics
• Application Development Methodology
• Application Maintenance Methodology
• Managed Staff Augmentation
• Offshore Capabilities
• IT Governance Consulting
• CAI Intellectual Property
– TRACER® (Process Management & Enforcement Tool)
– AI (Automated Insight)
• Vendor Management Services