Call Recording System

Net Call Recorder, is software that enables call recording on Avaya Communication Manager. It is developed by Net İletişim and fully compatible with Avaya Communication Manager.

What is Net Call Recorder?

Net Call Recorder, enables call recording on IP, digital, analog or softphone extensions. NCR can record all or a subset of calls on extensions like only incoming calls. Also NCR can record all extensions in your organisation or just the selected ones.

Unlimited recording◦ Even if call durations are too long, that’s not a

problem, NCR has no limit on call durations or call volumes.

Advanced search◦ Call records can be found by using detailed search

fields. In addition NCR allows you to mark important calls with color labels.

Features

Call triggers◦ With the help of call triggers, you can record calls

based on day of week, time of day, direction of call or according to call parties.

Internal/External calls◦ Net Call Recorder is not limited just to external

calls and can record all internal and external calls.

Features

Independent network infrastructure◦ NCR can be used in your network without

changing infrastructure and adding additional hardware to your infrastructure. This decreases total cost of ownership and increases return of investment.

◦ You can access NCR server from anywhere in your network by using client application.

Features

* Net Call Recorder in a sample network

Record sharing◦ If you need to share some of achieve files with

your colleagues or with other departments in your organization, NCR can send multiple files within seconds.

Advanced settings◦ NCR allows you to change all features easily and

this enables you to customize all features and manage system performance.

Features

User authorization◦ NCR allows you to change the user permissions

according to your organization’s security policy. You can manage easily unlimited users and user groups.

Real-time call monitoring◦ In call center environments, managers can join to

active calls to evaluate agent interaction and quality measurement.

Features

Sample Screens

Sample Screens

Sample Screens

Sample Screens

  Minimum Recomended

Processor Intel P4 2.0 GHz Intel I5 (4 cores) 3GHz

Hard drive 320 GB 7200rpm 2 TB 7200 rpm

Memory* 2 GB 4 GB

Network 100 Mbps 1 Gbps

Hardware Requirements

System requirements for Net Call Recorder may change according to your organisation structure and daily call volume.

* For every 100 recorder extensions, 1 GB additional memory is needed for optimum performance.** Configurations recommended based on G.711 codec usage.

Sample requirements for low call volume environments with max. 100 agents:

  Client Server

İşletim sistemi Windows XP SP3 or higher Windows 2003 Server or higher

.NET Framework .NET 4 .NET 4

Veritabanı -- Microsoft SQL Server 2008 Express Edition or higher

Software Requirements

Net Call Recorder client application runs on Windows XP SP3 and higher operating systems.

Net Call Recorder server application is recommended to run on Windows Server 2003.

1 minute call record size is approximately 98 KB.

1 GB storage space can take approximately 150 hours of call record.

External or internal storage devices can be used.

For backup purposes, internal or network storage devices can be used.

Storage Features

Thank you…