WELCOME

James Connolly

12:00 REGISTRATION Mezzanine

13:00 WELCOME

JAMES CONNOLLYHead of Collections Callcredit Information Group

Banking Hall

13:15COLLECTIONS INTERACTIVE PLATFORM:Integrating a customer-centric strategy

DAVID ROSSChief Technology Officer Callcredit Information Group

Banking Hall

13:45INCOME & EXPENDITURE SOLUTION:Helping you to create consistently fair customer outcomes

JONATHAN REYNOLDSBusiness Product Manager Callcredit Information Group

Banking Hall

14:15CALLTRACE:Where are they now?

JAMES SYRONHead of Product Management Callcredit Information Group

Banking Hall

14:45 NETWORKING BREAK Mezzanine

15:15NODDLE PROTECT:Customer data breach, what are the next steps?

ADAM GILLOTTAccountDirectorCallcredit Information Group

Banking Hall

15:45 THE FUTURE OF DATA

DR ANDY PELOEConcept ManagerCallcredit Information Group

Banking Hall

16:05 CLOSE

JAMES CONNOLLYHead of Collections Callcredit Information Group

Banking Hall

16:20 NETWORKING DRINKS & CANAPÉS Mezzanine

19:00 ENDS

CUSTOMERCENTICITY

“Treat people how you want to be treated"

“Don’t treat people as you wanted to be treated, treat them how they want to

be treated”

CONSUMER ENGAGEMENT

COMPANY

Data Solutions

Analytics

Strategy

Communication

CONSUMER

Ignore

Respond

Level of engagement?

DATA

ANALYTICS

DECISIONINGRIGHT

CHANNEL

STRATEGY

SOLUTIONS

COMPANY & CONSUMER

OPTIMISE EFFECTIVECUSTOMER ENGAGEMENT TO ACHIEVE THE BEST OUTCOME

CONSUMER ENGAGEMENT