callxpress 8.2 features at a glance - avanquest process flows

CallXpress® 8.2 Features at a Glance

November 2011

Sales Tool

CallXpress 8.2 – Features at a Glance

November 2011

Architecture

Feature Functionality Benefits Location in CallXpress

Administration Improved internationalization support Enhanced support for a broader range of international characters

Administration

Client Applications SSL support All client applications now support SSL for secure communication between the client and the CallXpress server

Client Applications

Speech Recognition Improved the Max No Match Retries and Max Mismatch Retries counters in the Call Processor mailbox so that one does not reset the other

Eliminates the possibility to exceed either counter when there is a mix of the two types of recognition errors

Call Processor Mailbox

Live Update An application that is used to download and install patches

Notifies you of patches as they become available

Can be configured to automatically download (but not install) patches to minimize manual effort involved

Live Update

Integrations


Aculab® Integrations Updated drivers to include both 32-bit (x86) and 64-bit (x64) drivers

Allows Aculab-based integrations to be used with Call Servers running on top of Windows Server® 2008 R2

All Aculab-based integrations

Avaya® Aura® Communication Manager

Added a SIP trunk integration for Communication Manager with Session Manager

Customers can now choose between using a SIP trunk or SIP stations for integration

CallXpress Configuration


November 2011


Avaya IP Office Added a SIP integration for Avaya IP Office

CallXpress is now able to integrate with an Avaya IP Office PBX.


Intelligent Gateway for Microsoft® OCS/Lync™

CallXpress can be used as a gateway between any PBX CallXpress supports and Microsoft OCS/Lync

Allows customers to leverage the VoIP capabilities of OCS/Lync with their existing PBX

Route incoming calls to subscribers’ OCS/Lync client

Subscribers can make external calls from their OCS/Lync client

Nothing to install on subscribers’ workstations


Mitel® MiTAI Updated to the MiTAI 4.x SDK with both 32-bit (x86) and 64-bit (x64) support

Allows MiTAI integrations tp be used with Call Servers running on top of Windows Server 2008 R2

Add Mitel resiliency support


ShoreTel® ShoreGear® Added a SIP integration for ShoreTel ShoreGear

CallXpress is now able to integrate with a ShoreTel ShoreGear PBX


Subscriber Mailbox


Contact Dialing Calling a contact with multiple devices will now announce the chosen device

Improves usability by providing feedback to the subscriber that the system is calling the correct device

Voice User Interface (VUI)


November 2011


Dial Plan International dialing control Customers can now place restrictions on long distance and international calls separately

Administration

Template Edit You can now use the Template Edit command to modify MWI and SMDI Prefix

Improved usability and reduced administrative costs

Administration

Unified Messaging (UM)


AVST Mobile A mobile application for Android™ and iPhone® that allows subscribers to:

Manage their business calls, contacts and call history

Visually screen incoming calls

Update their availability

Visually access their voice messages

Change their greeting and other mailbox settings

Increases personal productivity while on the move

Native applications for Android and iPhone that look and feel like an Android or iPhone application

Provides mobile number protection

Separates business and personal communications

Reduces costs by placing outgoing calls through the company’s telephone system instead of costly mobile carriers

Visual call screening allows subscribers to make more informed decisions on how best to handle each incoming call

AVST Mobile

IMAP Update IMAP Libraries Better support for multiple SMTP providers

CallXpress Configuration / Administration


November 2011

Messaging Diagnostics Tool

Checks connectivity between CallXpress and the e-mail server

Helps to identify configuration and performance issues

Messaging Diagnostics Tool

Web PhoneManager (WPM)


Google Chrome™ The Google Chrome web browser is now supported for use with WPM

Support for Google’s web browser which is rapidly gaining market share

Web PhoneManager

Security Code Reset Subscribers can now use WPM to reset their mailbox security code

Reduces administrative overhead by allowing subscribers to reset their own security code

Web PhoneManager

TUI/VUI Self Select Subscribers can now use WPM to select between their designated TUI (DTMF) or the VUI (speech)

Allows subscribers the freedom to choose the interface that works best for them

Reduces the administrative overhead of switching users from DTMF to speech or vice versa

Web PhoneManager

Reports


Mailbox Information Report

Shows the subscriber’s e-mail address located on the Main tab of their Subscriber mailbox

Ability to run a report that shows the subscriber’s e-mail address

Reports

http://www.avst.com/

http://twitter.com/#!/avst

http://www.facebook.com/AVSTCorporate

http://www.linkedin.com/company/avst

callxpress 8.2 features at a glance - avanquest process flows

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