Campus Center Training

1pm-5pm

1:00pm - Quick around the room

1:15pm Simon Sinek: Great Leaders Inspire Action

1:35pm Simon Sinek Debrief:

1:40pm-ish Golden Circle *Activity*

2:00pm-ish Campus Center Updates

2:10pm-ish:  Customer Service Training Expectations and Employee Recognition *Activity*

2:30pm- FOOD

2:45pm - Procedures Regarding Continual Training

3:00 pm- 4:00pm Breakout Sessions

4:00pm-4:15pm Short break/Gather back together in MPR

4:15pm - ECPD walk through for emergency procedures

Welcome Back!

• How many semesters have you been with us? • What did you do over the summer?• Yes we actually care.• What are you looking forward to in the next year?

How Great Leaders Inspire Action

“People don’t buy what you do they buy why you do it.”

“If you don’t know why you do what you do, why will anyone else want to be a part of what you do? The goal is not to hire people who need a job it is to hire people who believe what you believe”

“If you hire people to do a job they will work for your money. If you hire people and they believe what you believe, then they work with blood sweat and tears.”

All Staff Updates• Update Contact List• Charging Stations• Shirts and Jackets!• Info Survey for Fall 2015• Updates to L1• Position Descriptions Updates

Updated Job Descriptions

Cabaret Tech:https://drive.google.com/open?id=0B4AhfSlxAmbdQzBNeU9oR2ZGX3M

Operations Assistant:https://drive.google.com/open?id=0B4AhfSlxAmbdRS00dFVSN2w3ZUk

Cabaret Coordinator: https://drive.google.com/open?id=0B4AhfSlxAmbdYXU2MjlaS0ZfTGM

Setting Expectations

• Above and Beyond IS the expectation• Proactive rather than Reactive• Have higher expectations for yourself

Customer Service• Clear Communication• Positive Language• CARP•Control•Acknowledge•Refocus•Problem Solve• Encourage Unique Opportunities

“We like to think of ourselves as a Customer Service company that happens to fly airplanes.”

Southwest Airlines “We’re All in This Together

• Stay Calm• Stay Positive• Create Stories

Customer Service: To Review…

Employee Recognition

• Employees of the year will continue• New recognition program TBA soon• To kick start the year: What you don’t know

What you don’t know!(ACTIVITY)

Breakout Sessions!

Cab Staff: Kieran/DeanOps Staff: Jarrod and Mike