can affect the future.” › content › dam › us-wire-wm1 › ... · super tech, walmart’s...

JUNE/JULY 2018

“At Walmart, one man or

one woman can affect

the future.”

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Ready for the Big Event7:55 a.m., June 2, 2017, Bud Walton Arena, Fayetteville, Ark.Before the 2017 Shareholders Meeting begins, associates from around the world do a wave to show their excitement. Expect big star power at this year’s event: The 2017 meeting was hosted by country star Blake Shelton and featured performances by Mary J. Blige, Gwen Stefani, and many more, plus speeches from Walmart leadership.

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Bryana Overton won VPI with a sweet summer treat. Page 8

Follow these three big tips to get your store ready for Back to School. Page 10

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Celebrate your summer with savings from the Associate Discount Center. Inside Back Cover

8 Great Things You’ll Find ın This Issue

Sam Walton’s legacy lives on as we honor his 100th birthday. 0

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See how four TC70 features can help you do your job faster. Page 14

Store 1565 in Williston, N.D., shows how retailtainment is done. Page 22

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8 Great Things You’ll Find ın This Issue Academy Training Facilitator

Juan Beltran inspires associates with technology. Page 26

The future is now: See how associates are looking ahead with tech innovations. Page 16

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On theFloor

USA

Made in the

PAGE 6

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No responsibility can be accepted for unsolicited manuscripts or photographs, which must be accompanied by a self-addressed stamped envelope. The views expressed in this magazine are not necessarily those of the publisher or Walmart Inc. Walmart World is a proprietary publication of Walmart Inc., and is intended for use by Walmart at its discretion. The editor reserves the right to select and edit letters for publication. Some stories may appear in other publications, including those intended for external audiences. All material that you submit to Walmart World shall become the

property of Walmart Inc., and submission shall be deemed a transfer of all right, title, and interest to the materials submitted. Walmart World is not responsible for verifying the accuracy of material submitted by our readers. The views and opinions expressed on third-party websites do not necessarily state or reflect those of Walmart World and are not meant to substitute for professional advice.Stores: If you’d like your subscriptionnumbers adjusted, please email us [email protected].

The Walmart Museum“We swim upstream, and it makesus strong and lean and alert.”Sam Walton #hislegacyliveson

Around Walmart

@walmartradiodjsWalmart Radio wants to thank ... Store 3777 for having us be a part of their “Grand Re-opening.” And special thanks ... to store 5866 and 4240 for joining in on Antonio’s trip down memory lane.

SNAPSHOT FROM THE PRESIDENT AND CEO@dougmcmillonHad the chance to preview the new Walmart.com while visiting associates in the SF Bay Area.

@walmarttoday“My proudest career accomplishment is being promoted to personnel coordinator while raising my four children.” - Iris, Personnel Coordinator at Neighborhood Market 3457 in Tulsa, OK. #TeamWalmart

FOLLOW BIG STORIESAND SMALL MOMENTS

FROM YOUR WALMART FAMILY.

Walmart@walmart

Walmart Today@walmarttoday

We want to hear from you. Send your story ideas to [email protected] or submit them at walmartworld.com/YourStoryIdeas.

Printed on partially recycled paper

@walmartecommlife“Walmart has a rich culture with talented people, casual technology work environment and vast retail history.” - Prasuna Muthyala, Senior Engineering Manager, Catalog Partner Integrations and Operations

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Celebrating U.S. ManufacturingTwo-thirds of what Walmart sells is made, grown, or sourced in the U.S. Our commitment to buying $250 billion more in U.S.-manufactured goods by 2023 could help create an estimated 1 million U.S. jobs.*

*Walmart’s $250 billion commitment between 2013 and 2023 is estimated to create over 1 million jobs based on estimates by Boston Consulting Group.

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These are stats that associates, as well as customers, can be proud of. “I think people look at a product from an American factory, and it gives them a sense of ownership, knowing it’s a quality item made right here at home,” says Robert Rhoden, store manager at Store 5889 in Dallas, Texas. Through July 5, our stores will be dressed up in red, white, and blue for the Investing in American Jobs campaign, with special signage and displays calling attention to items that support American jobs. This promotion helps boost the visibility of Walmart’s 10-year plan (begun in 2013) to purchase an additional $250 billion in products from American factories. One way we support that effort is through Walmart’s annual Open Call event (June 13 this year), where U.S.

manufacturers and entrepreneurs pitch their products in hopes of getting in stores and on Walmart.com. By championing U.S. manufacturing, Walmart is working to shorten its supply chain, reduce costs and lead times, and offer customers great-quality products. From Bubble Wrap to bird food and truck tires to pool supplies, our goods from American factories are as diverse as the people and places that produce them. Uncle Sam would be proud. So would Mr. Sam.

Learn more about Walmart’s American jobs initiative at walmart.com/americanjobs.

“For a product to stand out, it must do something different or better than

similar items in the marketplace. It comes

down to ‘Can we deliver the best solution and

value to our customer?’ ”Will Loan II, senior buying manager, bulk paper and

trash bags, on how products from U.S. factories make it to Walmart

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Use Your Melon!“Guaranteed freshness led to customer loyalty,” says Bryana Overton, department manager, frozen and dairy, Store 1608, Red Bluff, Calif. She had a VPI smash with seedless watermelons.

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My VPI ResultsWhy I Chose WatermelonsI was department manager for produce and figured summer was the right time to increase watermelon sales. It felt like the right product to gain more customer loyalty versus the local competition.

How I Increased SalesI made sure the watermelons were in the customers’ sights, no matter where they shopped. I set features near self-checkout and near the garden center exit. It’s important to be very visual with the product. Each feature had free samples as well.

My VPI AdviceDefinitely get creative about your product’s locations in the store. That’s really what can make or break a VPI—being in the right spot.

June 2016 Sales:

$502

June 2017 Sales:

$14,263

Sales Increase:

2,741%

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WELCOME!

Located near two colleges and a number of other schools, Store 1835, Vestal, N.Y., spends all year getting ready to ace their biggest test:

Back to School! Here, Store Manager Laura Kenyon shares three ways she and her associates help their customers to go back big!

GET OFF CAMPUS. “We take over the garden

center before school starts,” Laura says, “and even use tents on the sidewalk for

items like futons and fridges.” Signs are placed outside

to drive excitement about must-have items.

SIGN UP FOR EXTRA CREDIT.In addition to placing materials

and signage supplied by the Home Office to promote Back

to School, associates use signage from vendors like Coke and Pepsi to welcome students

to the store.

STOCK UP ON SUPPLIES.Laura ensures stock levels

throughout the day, paying attention to basics like pencils

and notebooks. Associates organize shelf space so

these items are easy to find, and they place quick-selling products in side counter and

Action Alley locations.

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Pete Grady • Wireless/Photo/Electronics Associate • Store 5040 • Carnegie, Pa.

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Strong Connection

EXCELLENCE IN WIRELESS

+33% SALES GROWTH

SINCE 2015

LESS THAN

1% SHRINK IN 2017

Pete Grady works with cutting-edge mobile technology, but his commitment to customer service helps him dial up success. For example, over the last 12 years, Pete has sold eight phones to the same customer. “He keeps coming back because he knows I’ll find a phone to suit his needs.” Here’s how Pete keeps his department thriving with strong sales.

Know your products. Pete keeps track of available phones and plans so he can discuss options with his customers. “I read the WIRE every week so I can stay up to date,” he says.

Work smart. “Do things right, even if it takes longer,” Pete says. His focus on getting the job done and stocking his merchandise helps keep his department running smoothly.

Take time to understand your customers. Many of Pete’s customers are elderly and not always comfortable trying new technology. So Pete tries to help them find phones and plans that work for them. “If they leave the store happy, they’re going to come back the next time,” he says. “If they come back the next time, you’ve done your job.”

“Give customers what they need so they’ll come back.”

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Improved to Go the DistanceOil filters now keep out more particles, so they last longer—up to 10,000 miles.

High-Quality Oilat Low Prices Super Tech motor oils are API-certified to meet auto manufacturer specifications. The synthetic oil is also Dexos-approved to improve engine performance and can run for about 7,500 miles. Plus, a high mileage synthetic oil was introduced this year to help keep cars with over 75,000 miles on the odometer in peak condition.

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Pit StopSuper Tech, Walmart’s Private Brand of automotive products, keeps rides rolling with high-quality items available at low prices.

Driving American JobsMore than 90 percent of Super Tech items support U.S. jobs. Plus, a new bottle design will help the brand reach its goal of reducing plastic consumption by 100 tons a year.

Ready for AnythingSuper Tech keeps drivers road trip–ready with windshield washer fluid, tire sealants, and fuel additives. The brand also offers oils and fluids for lawn mowers, motorcycles, and personal watercraft.

Explore our other Private Brands at walmartworld.com/Brands.

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The Everything MachineThe TC70 is a powerful tool, and as Walmart develops more apps for it, it’s only

getting faster and more useful. Here’s how you can use the TC70, no matter what department you work in.

Simplify PickupGet alerts when a customer is at the Pickup register. Then, review their order and status right at their side.

Stock FasterThe Backroom Tool shows bins that have picks and lets you pick items without having to cap the entire bin.

Score at VPIUse the VPI Tool on the Sales App to scan and register your VPI. Then, look up your item’s rate of sale and in-stock.

Process the TruckShelf-quantity guidance and First In, First Out (FIFO) functionality help you shelve the freshest items when you use the Backroom Tool for Fresh.

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Meet Your New Assistant Smartphones just got smarter, thanks to a new Walmart App feature, Store Assistant.

It works like this: When a customer enters a store, their Walmart App shifts into Store Assistant mode and brings up tools that are useful for shopping. Your customers will be able to:

Manage shopping lists.Customers can easily create and save shopping lists, keep track of their budgets, and check off items as they shop.

Find items and services. A store map (coming soon to all U.S. stores) can help customers find aisle locations of specific items and services.

Scan to price check. Customers can quickly scan to check prices or add receipts to Savings Catcher, which compares prices with those of competitors.

Access services more quickly.App services and tools like Walmart Pay and Mobile Express Pharmacy are always a tap away.

The Walmart App’s Store Assistant

mode makes shopping easier for

your customers. Digitally engaged

customers spend more

with Walmart!

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“Mr. Sam was right to say associates are our best idea generators,” says Josh Osmon, director of Frontend Innovations at the Home Office. The analysts, developers, and inventors on his team are responsible for creating new technology that makes shopping faster and easier for our customers. Where do they get their innovative ideas? From associates like you. “Associates know what’s important to the customer because they live it every single day,” says Josh, whose team travels from their lab in Bentonville to stores nationwide to collaborate

with store associates. Not only does the team count on associates to identify opportunities for improvement, but they also count on associates to test-drive the latest tech. “At every interval, we put the technology in front of store associates. Their insights on what works and what doesn’t help make our technology even better,” says Josh. Turn the page for three new customer solutions that came out of this cutting-edge partnership.

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Associates like you are the key to keeping Walmart on the cutting edge of innovation. Your big idea could inspire the tech that leads Walmart into the future!

Get Tech ie With It

\'te-kē\


PICKLIST ASSIST

The Opportunity | Unless a customer has memorized produce UPCs, scanning produce items at self-checkout can be complicated, so some customers avoid using self-checkout altogether.

The Innovation | Picklist Assist —a new object-recognition software used at self-checkout—works to identify produce quickly and easily. It examines an item’s size, shape, and color to find matching items in the system so customers don’t have to look up codes.

Number of Stores Testing This Tech | 20

“This technology saves me time at checkout. My mother is in a wheelchair, and it’s easy for her to use. My children love using it because it’s fun.”Jessica Babcock, customer, Store 144, Fayetteville, Ark.

CHECK OUT WITH ME

The Opportunity | Customers buying large, bulky items have to haul them to the register.

The Innovation | By adding a card reader and point of sale to the TC70, Check Out With Me allows remote payment in any department that has its own register. For example, garden center customers won’t have to drag heavy bags of mulch to a register to check out. Number of Stores Testing This Tech | 350

“We took a multistep process down to a single, easy transaction.”Doug Humphrys, senior innovations manager, Home Office

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CLOUD POWERED RETURNS

The Opportunity | Keeping track of everything needed to process a return —a receipt, original payment method, proper packaging—adds time and stress to each interaction.

The Innovation | With Cloud Powered Returns, associates can look up orders by phone number or email (for Walmart.com returns only) and process returns with the touch of a button—original packaging and receipts are not required. The customer is then reimbursed via the original method of payment. No swiping needed.

Number of Stores Testing This Tech | 50 (in all U.S. stores by June)

“Returns can be a stressful situation for customers and associates. The new system does 95 percent of the work for the customer service associate.”Misael Mengistu, customer service associate, Store 5936, Vienna, Va.

ASSOCIATE INNOVATOR

When the innovations team visited Store 5936 to test Cloud Powered Returns, Misael Mengistu—who studied software development in Sweden—quickly offered to help. “Misael has been driving most of our utilization,” says Senior Innovations Manager Doug Humphrys. “He’d test the system by using it every day, letting us know what worked and what changes needed to be made. We couldn’t have had this success without associates like Misael guiding us from the floor.” “It makes my work so enjoyable to be able to use my skills to help develop the returns system,” Misael says. “What I do here impacts the entire company.”

Visit walmartworld.com/Innovations to watch the innovations team tackle Picklist Assist.


Putting on unforgettable retailtainment

events that make customers smile is a

team effort at Store 1565.

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AmazingAssociates

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“Retailtainment can make your customer’s day. It

means a lot to be able to make people smile!”

Priscilla Hall, assistant manager

Clockwise, from top left: Yolanda Wynn, assistant manager, and Kim get creative; a tropical display; Josh greets shoppers; Delores rides her bike; Kim, Priscilla, Noah Erickson, lawn and garden associate, and Josh show off some hot wheels.

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Party PeopleWhether it’s an eye-catching soda display, a Camaro inside the store promoting Hot Wheels, or Bakery Associate Delores Hall announcing fresh bread while riding a bike through the aisles, there’s always something fun happening at Store 1565 in Williston, N.D. “We love to merchandise and have fun,” says Store Manager Josh Comer, “and our customers love it when we do events.” Co-manager Kim Halvorson continues: “It comes back to expressing the feelings of the community through our merchandise.” When Walmart set a goal of holding 1 million events companywide, Kim knew her team of retailtainment experts would be able to deliver. “Stores should get behind retailtainment, because it’s what our customers want!”

Here are some tips from Store 1565 to help make retailtainment events a success.

Plan your party. Management holds quarterly in-store meetings with all 450 associates at once to discuss plans for events.

Don’t forget décor and entertainment. For events, associates set appealing WOW displays and entertain customers. At an event with the local humane society, for example, they had a Purina dog costume and made pet food displays.

Greet your guests. The first—and most important—step is smiling and saying hello. From there, you can engage your customers, get to know them, and find out what they like. Then, use what you learn to plan more great events!

To see more of how these associates bring the fun, visit walmartworld.com/PartyPeople.

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Pin-earning associates offer tips for great customer service.

Cheryl SienkiewiczCashier • Neighborhood Market 6176 • Greensboro, N.C.

“I love my job. I come in every day with a smile on my face to get customers to feel that.”

“Step out of your box and always help when you can—and smile, smile, smile.”

Melissa WinnickDepartment Manager, Ladieswear Store 5470 • Huntingdon, Pa.

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Show Us Your Happy to Help Pin!Pin earners: Snap a pic with your pin and submit it to walmartworld.com/Smile.

Howdy, Partner!The new “Cowboy” pin is coming in July. How will you earn yours?

“I see every customer as an opportunity for service. If they need attention or look confused, I just jump right in and get things right for them.”

Manny MartinezFood Support Manager • Store 3390 • Woodlands, Texas

“It really helped me to learn everything I could about the store and not just my own department. That way, I can always take any customer where they need to go.”

Athanasia NewkirkSales Associate, Electronics • Store 616 • Orangeburg, S.C.

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Facing the Future Juan Beltran, Academy

training facilitator, Store 1627, Dilworth, Minn., teaches with technology.

Q: What’s the most exciting technology at the Academy?

A: Virtual reality! In Front End Simplification training, Oculus Rift headsets put department managers “in” a self-checkout bullpen. The headsets also help prep for events like Black Friday.

Q: What’s your favorite app? A: The Section Work Tool in the Inventory

Management app. It breaks each department into 4-by-4-foot sections so you can dig in to make sure it’s right.

Q: What’s important to know about Walmart technology?

A: If there’s something that you think could be better, say so. I’ve seen Walmart’s technology change for the better, and I think it’s because they listened to our feedback.

Q: What’s your favorite app? A: The Section Work Tool in the Inventory

Management app. It breaks each department into 4-by-4-foot sections so you can dig in to make sure it’s right.

Q: What’s important to know about Walmart technology?

A: If there’s something that you think could be better, say so. I’ve seen Walmart’s technology change for the better, and I think it’s because they listened to our feedback.

“Walmart keeps making technology easier to use, so anyone can catch on fast.”

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Juan relies on technology to teach. He guides students through courses on the computer and shows them the Academy EDU app on the iPad. They use that to go over lessons and take quizzes. He also trains students on handhelds like the new TC70x.

Clockwise from top: Juan works with Renae Paulson, Academy department manager, Store 1627; Candy Department Manager Zuleika Viera-Adorno of Store 2033, Mandan, N.D.; Kaitlynn Vanderschuere, customer service manager, Store 1636, Minot, N.D., tries virtual reality; Kaitlynn and Juan check an app on the iPad.

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Victor Li • Training Manager Walmart China Distribution Center Operations • Shenzhen, China

International Studies

Shenzhen, CHINA

Adopt omni. “The future of retail is going to be omnichannel instead of purely offline or online,” says Victor, who toured Walmart’s tech lab, where cutting-edge products are developed.

Tap into technology.At DCs that handle perishables, like fresh produce, a computer program can tell an order filler how much time is needed to finish a picking trip based on dynamic engineering standards, says Victor. Associates use an app on their TC70s called Eden Inspect that helps improve inspection efficiency and ensure

freshness standards for fruits and vegetables. Develop solutions.Academy training inspired Victor to develop a digital tool for DC associates’ performance management. It gives managers real-time access to key information including KPI analysis, recognition, and accountability. “Teams can be managed more efficiently and engaged effectively,” says Victor.

Never stop learning.His top tip for every associate? “Grasp any opportunity to learn from others.”

For six months last year, Victor Li studied abroad—nearly 8,000 miles from home. He was one of 15 non-U.S. associates to complete the International Supply Chain program at the International Academy in Bentonville. The training centered on logistics, transportation, leadership, and culture, and he visited distribution centers (DCs) in Kansas and Utah and fulfillment centers in Pennsylvania. Here are a few lessons he took home.

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Visit the App Madness page on the WIRE for a list of winning stores.

You promoted the App.Customers downloaded.Thank you for competing in App Madness!

THANKYOU!

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New features on the Walmart App—like Store Assistant—make it even more useful for customers and associates.

Walmart.com is founded.

Fast, easy, and secure, Walmart Pay becomes a popular in-store payment method.

Walmart.com launches its Site to Store service, enabling customers to buy online and pick up in stores.

Look for Sam’s signature hat on pages 31–55 to read how he continues to inspire associates.

An IBM computer system allows for a daily sales report from each store to help associates know what to stock.

The first in-store computer terminal is installed.

Walmart replaces cash registers with computerized point-of-sale systems for fast and accurate checkout. Universal Product Codes, or UPCs, go into use.

Walmart installs the nation’s largest private satellite communication system, linking operations through voice, data, and video.

A Legacy of Innovation

1969

1979

1983

1987

2000

2007

2016

2018

When Sam Walton (born 100 years ago) opened the first Walmart store in 1962, he had a mission: Give customers lower prices so they can live better. Sam always stayed true to this, but he also under-stood the need for change. “We’ve got to be smart enough to think of things we can do better and better for our customers in order to keep ahead of our competitors,” he once said. It was this willingness to innovate that allowed Sam’s business to grow from a dime store in Bentonville into the company we work for today: the largest retailer in the world. Here, we revisit some of Walmart’s advancements in tech and see how we are keeping Sam’s legacy of innovation alive today.

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Kristine AddingtonManager, Facilities Maintenance • Home Office • Bentonville, Ark. • Hire Date: July 30, 1973

“Mr. Sam instilled a ‘want to’ in you—you want to do more and help people because

of his passion and vision for Walmart.”

45 YEARS

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Kathrine PaschallClaims Supervisor • Store 15 • West Plains, Mo. • Hire Date: June 1, 1978

“Walmart has given me the flexibility to be the best mom I could be and a

good associate.”

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40 YEARS


Allen RileyMaintenance Technician • Distribution Center 7033 • Apple Valley, Calif. • Hire Date: June 1, 1978

“I grew up in Bentonville, but thanks to Walmart, I’ve learned new skills and met some great people all over the country.”

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40 YEARS


Tina Martinez Department Manager, HBA • Store 1271 • Meridian, Miss. • Hire Date: June 2, 1978

“I’ve tried to work in my career like Mr. Sam would want me to, keeping my

promises and putting the customer first.”

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40 YEARS


Barb PouletteDepartment Manager, OTC Pharmacy • Store 837 • Thayer, Mo. • Hire Date: June 2, 1978

“What I enjoy most about OTC pharmacyis that I really believe I’m helping people

feel better.”

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40 YEARS


Mona UngerDepartment Manager, Fabrics, Crafts, Stationery, and Celebrations

Store 354 • Owensville, Mo. • Hire Date: June 6, 1978

“I’m a breast cancer survivor. The support of my fellow associates helped me through.

I couldn’t have done it without them.”

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40 YEARS


Tammy FiskPersonnel Coordinator • Store 373

Huntsville, Ark. • Hire Date: June 7, 1978

“Sam always said his best idea generators were the people around him,

and I take that into my own job.”

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40 YEARS


Earlease RayOvernight Stocker • Store 1359 • North Charleston, S.C. • Hire Date: June 12, 1978

“I’ve done different jobs, and they’ve taught me what I needed to know to be

successful at each one.”

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40 YEARS


Tim ClemmonsOperations Manager • Distribution Center 6007 • Fort Smith, Ark. • Hire Date: June 17, 1978

“At its core, what makes Walmartsuccessful—to this day—is Sam Walton.

He said our people make the difference.”

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40 YEARS


Joy BoscheAssistant Manager • Store 45 • Jonesboro, Ark. • Hire Date: June 21, 1978

“I just love working for this company. Now, I get to help train the new generation of Walmart leaders.”

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40 YEARS


Cherie DeanOptometric Assistant • Store 2 • Harrison, Ark. • Hire Date: June 21, 1978

“It doesn’t matter how long you’ve worked for Walmart—there’s always

something new to learn.”

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40 YEARS


Bea HindmanTraining Coordinator • Store 788 • Clinton, Ark. • Hire Date: June 21, 1978

“One thing I enjoy about my work isbeing able to pass on core values toour next generation of associates.”

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40 YEARS


All associates celebrating five years or more are featured on the Anniversaries page and get a special badge on their profile page.

When you log on to WalmartOne.com, you’ll be notified if an associate in your store is celebrating an anniversary of five years or more.

New features on WalmartOne.com make it easy to keep up with work milestones in your store.

Celebrate Associate Anniversaries Online!

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Charlotte LoveAccounting Associate • Store 210 • Holdenville, Okla. • Hire Date: June 22, 1978

“All the people I’ve worked with have been like family to me. In times of need,

they helped me out.”

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40 YEARS


Carl SimpsonMarket Manager, Market 534 • Bentonville, Ark. • Hire Date: June 24, 1978

“Sam Walton was big on giving back, and I try to do the same by helping young

professionals advance into leadership.”

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40 YEARS


Glen HinshawGeneral Manager • Distribution Center 6005 • Palestine, Texas • Hire Date: June 26, 1978

“Walmart has allowed me to go places, see new things, and do things

I never imagined.”

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40 YEARS


Pam WrightPersonnel Coordinator • Store 36 • Paragould, Ark. • Hire Date: June 28, 1978

“I learned from Sam Walton that if you take care of the associates, then the associates

will take care of the customers.”

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40 YEARS


Vicki CooperCustomer Service Associate • Distribution Center 6018 • Searcy, Ark. • Hire Date: July 5, 1978

“I strive each day to provide the best service. It makes me happy to know

that I can make a difference.”

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40 YEARS


Terry DuncanQuality Assurance Associate • Distribution Center 8234 • Searcy, Ark. • Hire Date: June 30, 1978

“I enjoy coming to work every day because of the people I meet and the

friendships I’ve made.”

48 Walmartworld.com

40 YEARS


Gerald TrammellQuality Assurance Systems Manager • Distribution Center 6018 • Searcy, Ark. • Hire Date: July 7, 1978

“I’m privileged that I got to know Sam Walton. He was humble and made

us feel like we had ownership.”

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40 YEARS


Barbara GriffinSales Associate, Jewelry • Store 46 • Bolivar, Mo. • Hire Date: July 7, 1978

“Mr. Sam would talk to us like equals and express the importance of customer

service and making Walmart a career.”

50 Walmartworld.com

40 YEARS


Penny KentchPersonnel Coordinator • Store 61 • Warrensburg, Mo. • Hire Date: July 21, 1978

“The customer has always been my focus. I learned from Mr. Sam that the customer is our greatest asset.”

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40 YEARS

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Carol Kabat-SelfCAP 1 Associate • Store 1037 • Summerville, S.C. • Hire Date: July 11, 1978

“I’ve really enjoyed my years at Walmart. I’ve had many opportunities to learn,

grow, and help others.”

52 Walmartworld.com

40 YEARS

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Diana FischerDepartment Manager, Hardware and Paint • Store 172 • Washington, Mo. • Hire Date: July 25, 1978

“Sam taught me you should tell people you appreciate them. I don’t ask anyone to do

anything that I wouldn’t do myself.”

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40 YEARS


Marilyn LairdClaims Supervisor • Store 164 • Pontotoc, Miss. • Hire Date: July 24, 1978

“Walmart has been a wonderful place to work while raising a family. There are

different opportunities every day.”

54 Walmartworld.com

40 YEARS


Summer SavingsCheck out these hot deals in the

Associate Discount Center on WalmartOne.com!

Staycation EntertainmentLooking for family fun

close to home? Use the Local Deals map to find savings

on restaurants, concert tickets, rental cars, movie tickets,

and more.

Road Trip Rentals

Save $50 on service fees on your first RV rental with Outdoorsy—the largest and most trusted marketplace

for renting RVs directly from local owners.

Save Bigon Hotels

Enjoy exclusive discount pricing on hotels—up to

60 percent off! To get started, click Get Deal, then search

by city, landmark, ortop destinations.

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What’s one thing every associate should know about My Walmart Schedule?You’re scheduled based on your True Availability—the days and times that you provide indicating when you’re truly available to work based on your needs and lifestyle. It balances work, family, and personal life and provides great service when customers needus to be available.

How can I get extra shifts?You’ll be scheduled into the open shifts that match your availability. You can also add shifts—up to 40 hours a week within job codes you’ve been assigned—even if you don’t have that day or time listed in your availability. Just click “Yes” to the open shift you choose. If you have secondary work areas of interest, you can pick up those shifts, too.

What’s the deadline for having my schedule completed?Friday at 8 p.m. for the schedule being published three weeks out.

I’ve been assigned a shift that doesn’t work with my personal schedule. What can I do?You can swap shifts without manager approval using My Walmart Schedule. If it’s a recurring conflict or a long-term change, you must update your availability to avoid shifts you don’t want. You’ll be assigned only shifts for which you’re available. See your supervisor to discuss any questions.

Lori McIntosh, personnel coordinator at Store 1770 in Cranberry Township, Pa., answers a few questions about how to make your schedule work for you and your customers.

08 09 10 11 12

05Staying Ahead of Your Schedule

Monday Tuesday Wednesday Thursday Friday

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Learn how she earneda pin for great service at walmartworld.com/Eva.

Eva SmithDepartment Manager, Pickup Today,Store 1901,Butte, Mont.

Learn by Asking“Be positive and take time to understand the customer

by finding out what their wants and needs are.”

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can affect the future.” › content › dam › us-wire-wm1 › ... · super tech, walmart’s...

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