Can you measure the success of your facility’s service agreements?

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The traditional approach to building maintenance hampers your ability to meet business goals.

Today’s facilities managers like you face a range of key challenges every day:

• keeping a building and its systems running smoothly

• keeping customers and occupants safe, secure, and comfortable

• demonstrating the value of the facility in achieving company goals,which often includes justifying maintenance expenses

• relying on third-party service agreements, which typically provide noaccountability or visibility into whether they’re getting what they’ve paid for

And while the traditional approach to building and equipment service agreements typically includes a list of recommended services, the truth is that this methodology could be failing your organization. That is, by not considering the actual usage and environment of the building’s equipment, service agreements are not meeting the real business needs of your facility.

of typical maintenance is unnecessary**

of assets benefit from preventive maintenance***; preventive

maintenance on the other 82% may cause early failure

Complicating that issue is the fact that lack of visibility into your third-party maintenance agreements is costing your organization—including issues with over-scoping, over-servicing, and under-delivery

*Buildings.Com. “Cost Center to Profit Center," January 2015.**IBM.com. "As much as half of every dollar you spend on preventive maintenance is wasted," March 2018.***ARCweb.com. "Proactive Asset Management with IIoT and Analytics," January 2015.

Raise your profile

Repositioning the facilities team as an active contributor to organizational prosperity can raise the facility manager’s profile in the c-suite*.

• 57% of senior executivesdo not discuss facilities issues at board meetings

• 73% view cost as themost important factor inassessing site performance

>50% 18%

Siemens Industry, Inc. Building Technologies Division 1000 Deerfield Parkway Buffalo Grove, IL 60089

usa.siemens.com/buildingtechnologies

© Siemens Industry, Inc., 2018 (Part# 153-SBT-436)

Aligning service agreements with business outcomes

What if, instead of relying on the traditional approach, you identified those performance metrics that drive business outcomes—and then partnered with the right organization to structure a service agreement that meets those facility and equipment needs?

A customized approach to aligning with business outcomes and complete visibility into services performed and how they affect the facility, however, keeps third-party providers accountable and lets you demonstrate how you contribute to the overall success of the organization.

The Siemens difference

Our performance programs bring together a comprehensive team of building experts, the latest analytical tools, and a complete end-to-end delivery structure focused on your goals.

People • Alignment to equipment and outcomes

• Analysis and recommendations

• Proactive actions and data collection

• Automation, Fire, Security, Mech, Electrical, Energy

• Condition-based monitoring

Process • End-to-end process development

• Robust tool set (e.g. readiness, data driven)

• Outcome-based aligned services

• Remote and onsite service delivery

• Digital Service Centers

Technology • Rules engine and library – algorithms and trends

• Advanced analytics

• Dashboarding

• Performance reporting

For more information, visit usa.siemens.com/buildingtechnologies

Proven Outcomes: Siemens step-by-step, measurable approach to service agreements

Proven Outcomes from Siemens gives you a measur-able, step-by-step process for identifying the key performance indicators that are meaningful to your business success, and then aligning facilities systems maintenance accordingly.

Our customized approach means services are delivered according to your needs, budget, and staff resources. And, you can demonstrate the impact of the service agreement and performance against your business objectives.

Customer Goals

• Document your goals, needs & KPIs• Conduct onsite audits and assessments

• Analyze data • Complete gap analysis

a service program around your business goals

• Measure performance

• Report on success toward KPIs

• Provide regulatory compliance documentation as needed

• Repeat the process

• Set up the service program

• Provide one-time services

• Document service delivery

• Suggest and implement

improvements

impact of your service program

services driven by KPIs

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Customer Goals

a service program around your business goals

impact of your service program

services driven by KPIs

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