PRIVATE AND CONFIDENTIAL

Candidate Information Pack

Northern Beaches Council Executive Manager, Digital & Information Technology Andrew McEncroe, Managing Partner September 2019

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Contents

Contents ....................................................................................................................................................................2

Advertisment ............................................................................................................................................................. 3

About Northern Beaches Council ..............................................................................................................................4

Organisation Chart ....................................................................................................................................................5

Position Description ....................................................................................................................................................6 The Application and Selection Process ...................................................................................................................14

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Executive Manager, Information & Digital Technology

• Northern Beaches Council leadership team• Strategic role with a diverse project portfolio• Competitive remuneration package

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 266,000. The Northern Beaches Council vision is for a safe, inclusive and connected community that lives in balance with their extraordinary coastal and bushland environment. The Council strives to deliver the highest quality service through an exceptional leadership team, over 1,800 staff and a budget of around $500 million p.a.

This rare leadership opportunity has been created following a redesign of the organisation and leadership structure to focus on delivering the Community Strategic Plan’s priorities and drive service, innovation and performance.

The Workforce and Technology Division is a forward-thinking division that brings together employee and customer experience. As a member of the leadership team reporting to the Director, you will be leading a business unit of over 60 people and several teams across Infrastructure, Information Management, IT Projects and Improvement, Service Delivery, Spatial Information and Systems Development.

Your current areas of strategic focus include enabling a “tech savvy” Council, delivering leading digital government solutions, and developing a culture with embedded values where people thrive. There are several significant systems implementations and a diverse project portfolio in play.

We are seeking an experienced leader who delivers shared organisational goals through aligning technology and digital strategy, building capability and performance management. Local government experience is not essential, however you will have a record of success in large, complex service organisations.

This is a unique role where you can have a significant impact on organisational performance and the service experience of the community and Council’s stakeholders. We are encouraging candidates from a diverse range of sectors to apply.

For a copy of the candidate information pack and to apply for the position, please go to www.derwentsearch.com.au and search for the role title. Please submit a resume and cover letter (up to 2 pages). For further information, please email NBC@derwentsearch.com.au or call Derwent on 02 9223 1855.

Applications close Sunday 13th October 2019

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About Northern Beaches Council Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 266,000. Living on the Northern Beaches means checking surf conditions from the office and taking your children to the beach after school. It’s about busy sportsfields, bush walking and bike trails on the weekend. It’s an active lifestyle with clean waterways, beautiful wildlife and vibrant events backed by great services and infrastructure.

In 2016, the Northern Beaches Council was created through the three councils of Manly, Pittwater and Warringah coming together with a commitment to delivering the highest quality service, valued and trusted by the community.t

The Council employs more than 1,800 staff and the 2019/20 Budget invested $453.5 million back into the community, including a capital works program of more than $110 million as well as a range of environment initiatives and quality services. This budget prioritised upgrades to valued community assets such as pools, wharves, sportsfields, road and playgrounds. Around $3 million went into new footpaths and $3.7 million of continued funding to the Manly to Palm Beach Coast Walk.

Council will continue to deliver quality services with $343 million of investment. You’ll see increased cleaning, street sweeping and maintenance of our town centres, reserves and parks. We’re providing more childcare places for children under three, and the technology and collection at our much-loved libraries will be improved.

These investments will deliver a safe, inclusive and connected community that protects the extraordinary coastal and bushland environment we all value,

Council’s Vision for Northern Beaches A safe, inclusive and connected community that lives in balance with our extraordinary coastal and bushland environment.

Council’s Vision for Serving their Community We want to add value, to earn your trust and respect, by delivering the highest quality service through, leadership, integrity and collaboration. We all want to preserve our unique habitat, our culture, our sense of place. As our community grows and develops, together, we’ll protect all that makes it so special for future generations.

Our Values Trust - because being open brings out our best

Teamwork - because working together delivers

Respect - because valuing everyone is how we make a difference

Integrity - because we are proud of doing what we say

Service - because we care as custodians for the community

Leadership - because everyone has a leading role

Shape 2028 Northern Beaches Community Strategic Plan The Community Strategic Plan is the roadmap for the future of the Northern Beaches. It defines our community’s vision and sets a direction for everything we must do over the next decade to make the vision a reality.

https://www.northernbeaches.nsw.gov.au/council/about-northern-beaches-council/council-vision-and-values

Key Council Documents For additional information, please go to:

https://www.northernbeaches.nsw.gov.au/council/publications

Chief Executive Officer

Ray Brownlee

Executive Manager, Natural Environment

& Climate Change

Yianni Mentis

Executive Manager, Waste Management

& Cleansing

Natasha Schultz

Executive Manager, Governance & Risk

Sonya Gallery

General Counsel Office of General Counsel

Eskil Julliard

Chief Financial Officer, Finance

David Walsh

Executive Manager, Financial Planning & Systems

Caroline Foley

A/ Head of Integrity & Complaints

Barbara Scott

Executive Manager, Information & Digital

Technology

Vacant

Executive Manager, Human Resources

Vacant

Executive Manager, Strategy & Performance

Mark Jones

Executive Manager, Transport & Civil Infrastructure

Craig Sawyer

Executive Manager, Capital Works

Eva Havenstein

Executive Manager, Parks & Recreation

Steven Lawler

Executive Manager, Property

Campbell Pfeiffer

Executive Manager, Recreation Business

Reece Heddle

Executive Manager, Strategic & Place Planning

Andrew Pigott

Executive Manager, Development Assessment

Peter Robinson

Executive Manager, Environmental Compliance

Azmeena Kelly

Office of the Chief Executive Officer

Liz Reeves

Director, Planning & Place

Louise Kerr

Director, Corporate & Legal

Jeff Smith

Director, Workforce & Technology

Karen Twitchett

Director, Transport & Assets

Jorde Frangoples

Director, Environment & Sustainability

Todd Dickinson

Office of the Mayor

Nicki Adams

Executive Manager, Children’s Services

Melissa Messina

Executive Manager, Community, Arts & Culture

Kylie Walshe

Executive Manager, Customer Services

Gabrielle Angles

Executive Manager, Library Services

Melanie Gurney

Director, Community & Belonging

David Kerr

Organisation StructureSeptember 2019

Executive Manager, Community Engagement &

Communications

Kath McKenzie

CouncillorsOur organisation’s structure is aligned to the community’s goals and strategies in the Community Strategic Plan ‘Shape 2028’

Specialist, Stakeholder Engagement

Eric Imbs

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Protection of the Environment

Environment & Sustainability

Places for People

Community & Belonging

Vibrant Local Community

Transport, Infrastructure & Connectivity

Good Governance

Partnerships & Participation

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PART 1 – POSITION DETAILS

Position Title Executive Manager – Information and Digital Technology Division Workforce and Technology Business Unit Information and Digital Technology Reports to Director, Workforce and Technology Status Permanent

NORTHERN BEACHES COUNCIL’S VISION A safe, inclusive and connected community that lives in balance with our extraordinary coastal and bushland environment.

We want to add value, to earn your trust and respect, by delivering the highest quality service through, leadership, integrity and collaboration. We all want to preserve our unique habitat, our culture, our sense of place. As our community grows and develops, together, we’ll protect all that makes it so special for future generations.

Together we shape our future, inspiring excellence in the delivery of our community’s vision by being: • Leaders in the community• Customer focused• Leaders in the industry• Innovative• Employer of choice.

PART 2 – POSITION CONTEXT

An overview of the Information and Digital Technology Business Unit The Information and Digital Technology Unit within Northern Beaches Council is responsible for the delivery of information management services that:

• Support the operational activities of Council• Enable delivery of services to the community by the various business units• Allow direct access to information and services by the community.

The business unit is currently made up of over 60 people that deliver a broad range of services through seven teams: Infrastructure Support

o 1,500 users, 60 public Wi-Fi access points, 45 remote sites, 50 network links and 40firewalls

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o Maintain and manage all hardware connected to Council’s computer network; Provide andmaintain a standard desktop operating environment; Administer network security andaccess; Manage and support Council’s communications systems (phone, mobiles, PDAs).

Information Management o Create 80,000 records a year, respond to 2,500 Government Information (Public Access)

Act 2009 (GIPA) and 100 privacy requests per year, and help manage over 10 millionrecords in our document management system.

o Manage organisational records including internal and external mail, and all files anddocuments; Provision of an information access service to the public in accordance with therelevant legislation and Council policy; Mail and Print services.

IT Projects and Improvement o Offer first line application support which includes servicing approximately 600 service desk

requests per year and supporting over 13,000 online payments. The team also provideproject management for 2 to 5 large scale projects at any time

o Identify, analyse and facilitate improvements to business systems, processes andworkflows; Work closely with the business to analyse requirements and provide interfacebetween business and IT; Plan and manage the implementation of solutions.

Service Delivery o Responds to 24,000 service desk requests a year and support 1,400 computers, 120

printers, 800 mobiles, 15 councillors and 12 council meetings.Smart Communities (virtual team)

o Connects our region to other smart communities and delivers a suite of smart city projectsto improve the regions liveability.

Spatial Information o Process 620 planning certificates per month, support 250 SEA users per day as well as

manage over 1,200 GIS layers and 150,000 mapped assetso Responsible for data and other mapping information relating to planning controls, land

ownership and Council’s assets including buildings, roads, parks, beaches, pipes etc.Systems Development and Support

o Manage 40 applications, 10 integrations and deliver approximately 60 enhancementrequests per year

o Develop, maintain and support Council’s computing applications.

Strategic focus areas Enable and encourage a Tech Savvy Council We will be a Council that uses technology to enhance our ability to meet our community's needs and for our staff and community to know how to use that technology confidently so that it helps us improve our services and customer satisfaction levels. Amongst other things, to achieve this we need to:

• Increase online access to information e.g. Development Applications, online payments, onlinebookings that are device agnostic and support access from anywhere

• Provide a robust, consistent and fit-for-purpose technology environment• Embrace and educate people and ourselves about our Office 365 investment• Provide exceptional support to enable staff to fully utilise our systems, infrastructure and services

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• Connect people with other experts and recommend training opportunities within the existing HRframework.

Align with an evolving technology industry Evolving technology brings new opportunities and ways of working. Consciously aligning with evolving technology ensures we:

• Increase use of connected cloud services• Focus on automating the delivery of our internal and external services• Provide more flexible ways of working and buying.• Support working anywhere, anytime, on any device, securely

Deliver leading digital government solutions By staying actively connected to the industry, the Information and Digital Technology team brings knowledge of emerging trends and opportunities back to the business. We seek to collaborate with the business units across Council and apply specialist skills to connect those opportunities to business challenges and needs in order to fuel continuous improvement. To achieve this, we need to:

• Actively participate in and attend industry and local government conferences, forums and workinggroups

• Create open communication channels with business units to ensure we stay connected to what ourbusiness needs and together identify opportunities for improvement

• Continuously improve services in response to identified needs and continuously increase satisfactionwith technology and systems

• Actively seek opportunities to deliver local government functions in smarter ways that align withcommunity priorities e.g. seek opportunities to partner with companies which recycle e-waste;purchase only recyclable e-products; use renewables; purchase/procure products from companiesclaiming carbon off-sets and sustainable practices.

Deliver all customer transactions through an online portal Customers want to be able to transact with Council anywhere, anytime on any device. This aligns with our digital transformation strategy goals and requires the underlying technology to support it. We need to ensure that:

• Our systems roadmap clearly demonstrates our transition towards a completely digitally enabledplatform

• Any new systems or upgrades support online transaction functionality and are evaluated accordingly

Attract and retain the best people As an organisation we want to create an environment where people feel valued, are happy to work and happy to leave their current employment to come to us. Whilst this is a broader Northern Beaches Council goal, it is particularly relevant with information and technology resources. We aim to attract and retain exceptional staff and make IDT the best working environment it can be, by doing the following:

• Establish IDT team values and culture and align these to our council values• Empower IDT staff members to participate in decision-making and promote ownership of work

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• Encourage and enable IDT staff to support and facilitate users to meet the changing needs of ourdynamic workforce

• Continuously improve the knowledge-base/resources in service desk people and SMEs• Establish a culture of consistent processes, service and support• Invest in our people and promote professional development to ensure our skills increase and stay

current• Reward performance, ideas and excellence.

Key current strategies • Core Systems Cloud Roadmap• CRM Technology Strategy• Digital Transformation Strategy• Network Roadmap.

Key current projects • Developing digital systems to support a single waste collection contract• Implement a Northern Beaches Council customer app• Supporting the rollout of a community facility booking system• Delivering all our services via our online portal• Support the development asset management plans and revaluations project• Support the Local Environmental Plan (LEP) project• Provide online residential parking permits• Deliver increased community Wi-Fi coverage• Implement a single telephone system (UCS)• Develop a single Business Continuity & Disaster Recovery Plan• Implement an organisation wide HRIS, Payroll, and Timesheets & Rostering Solution• Develop a single Cybersecurity policy and platform.

The Information and Digital Technology Business Unit is committed to providing high quality service to all stakeholders and customers. The service provides timely and accurate advice and strives to use best practice approaches while developing new and innovative solutions in a cost effective and environmentally sustainable manner.

PART 3 – POSITION DESCRIPTION

The Role Purpose The Executive Manager – Information and Digital Technology provides direction, leadership and management to ensure high performance service delivery of the business. The Executive Manager is responsible for the overall management of the Business Unit, its operations, policies and procedures within Council and provides advice to the Executive, senior staff and the Council.

This role operates at three different levels within Council to improve the strategic and operational delivery and coordination of the Information and Digital Technology business unit functions:

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1. Business UnitThe Executive Manager – Information and Digital Technology leads and manages the Business Unitincluding development and management of budgets, staff, projects, policies, operations and systems.Performance of the Business Unit will be measured in three key result areas:

• Financial Management - sound financial management achieved by being well informed; properplanning and review; and being accountable

• Service and Project Management - services and projects meet agreed specifications• People and Culture / Organisational Development - achievement of defined outcomes is enhanced

by access to and appropriate use of required resources; effective workplace and staff management,including assistance with review and implementation of effective organisational structures.

2. DivisionThe Workforce and Technology Division brings together customer and employee experience. Reporting tothe Director, Workforce and Technology as a member of the Divisional leadership team, the ExecutiveManager – Information and Digital Technology contribute to Divisional strategy and the achievement ofshared goals. This involves divisional strategy, planning, implementation and ensuring that divisionaldirections are clearly communicated.

3. OrganisationThis position is part of Council’s Leadership Group, and as such, will be expected to contribute to settingcorporate direction including vision, values and corporate goals. The Executive Manager – Information andDigital Technology will also be responsible for communicating, implementing, monitoring and evaluatingthis direction within their business.

Key Responsibilities Strategic Planning

• As part of Council’s Leadership Group, contribute to planning and setting corporate directionincluding vision, values and goals

• Ensure divisional directions are clearly communicated, implemented, monitored, reported andevaluated by all staff within the Business Unit, and play a leadership role in both planning andimplementing these directions

• Facilitate (strategic and business) planning across the Business Unit including development andimplementation of the Corporate Plan, business plans and individual work plans, consistent withCorporate Services Division and Council directions

• Review, develop, update and execute operational policies, procedures, goals and business plansfor the Business Unit that ensure continued compliance with regulations

• Work in partnership with all stakeholders and ongoing development of the service• Keep up to date with current developments in service delivery field.

Financial and Commercial Management • Develop, manage and review the annual Business Unit budget, monitor the Business Unit’s financial

performance and make necessary adjustments to ensure compliance with the Division’s andBusiness Unit’s financial targets

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• Provide leadership in alternative income and revenue generation, including grant and sponsorshipmanagement

• Budget planning co-ordination and facilitation of budget management across the Business Unit toensure: Cost effectiveness; Achievement of budget targets; Delivery of savings and innovations;Accurate and timely reporting of budget performance.

• Manage procurements with suppliers in accordance with Northern Beaches Council’s procurementpolicy

• Strategically and tactically negotiate with suppliers and structure agreements to benefit NorthernBeaches Council

Leadership, Service and Project Management • Provide leadership, facilitate and monitor efficient achievement of Business Unit outcomes and

projects, ensuring services delivered meet Community Strategic Plan, Management plans andservice agreement requirements (scope, standards, regulations, legislation and customersatisfaction)

• Provide ongoing evaluation and monitoring of Business Unit performance and culture to ensuretimely, accurate and efficient service is provided to both internal and external customers

• Facilitate the development and implementation of systems and procedures consistent with: CouncilPolicies, Vision and Values; Effective and efficient service and project delivery; Quality assurance,continuous improvement and; Service, Project Delivery and Monitoring

• Ensure strong technical (e.g. project, financial and contract management) skills are adopted andpracticed always by the Business Unit

• Establish and maintain clear and timely communication systems for the provision of information,policy and procedures to staff within the service

• Ensure that the CEO & General Manager are informed of any issue which may affect staff, thecommunity and/ or the delivery of the service

• Provide support, assistance, timely and systematic advice and reporting to the CEO, Council andthe Executive Committee on all aspects of operation and policy direction of the Business Unitincluding: Performance indicators; Financial performance; Future directions, and Issues arising,including community feedback.

Staff Management • Lead, motivate, guide, support and manage staff across the Business Unit and on an ongoing basis

provide for:o Effective communication at all levelso A values-based culture of high performance and engagemento Equityo Development opportunities

• Manage relevant staff performance and recruitment processes, including feedback, performancereviews and rewards in accordance with the organisational management procedure, Council policyand best practice principles.

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WHS and Legislation • Maintain a clean and safe work environment while complying with safety policies and procedures• Ensure the provision of all relevant information to staff in relation to Workplace Health and Safety

including rights and obligations and other considerations• Ensure that all Council business is adequately documented in all relevant systems in accordance

with appropriate determinations, standards and procedures• Maintain compliance with Council’s Code of Ethics and values, with emphasis on transparency,

impartiality, accountability and record keeping• Ensure compliance with relevant federal, state, local and statutory regulations including the

requirements of the Code of Conduct, EEO principles, the Workplace Health and Safety Act, theLocal Government Act and the requirements of ICAC daily

• Exercise Workplace, Health, Safety and Rehabilitation responsibility, accountability and authority asoutlined in WH&S procedures.

Integration, Transformation & Performance • Actively participate and contribute toward the integration of core services across council• Actively participate in continuous improvement of systems, procedures, organisational culture and

cross organisational communication and activities. This will be done with the support of the Strategy,Performance and Improvement Unit looking toward creating and supporting transformativeopportunities

• Remain aware of relevant innovation and industry trends and issues and implement relevantchanges to the workplace to ensure Council achieves better practice and strategic objectives

• Take personal responsibility for behaving in accordance with the organisation’s values and directions• Facilitate efficient achievement of Business Unit outcomes, ensuring services delivered meet with

service agreement requirements (scope, standards, regulations, legislation and customersatisfaction)

• Ensure strong technical (e.g. project, financial and contract management) skills are adopted andpracticed always by the Business Unit

• Monitor service provision of the Business Unit to ensure timely, accurate and efficient service isprovided to both internal and external customers

Systems and Procedures Development • Facilitation of the development and implementation of systems and procedures consistent with:

o Council policies and principleso Effective and efficient service deliveryo Quality assurance, continuous improvement as well as possibilities for transformation.

Reporting • Provide timely and systematic advice and reporting to the CEO, Divisions, Council and the Executive

Management team on all aspects of operation of the Business Unit including:o Performance indicatorso Financial performanceo Future directions, and

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o Issues arising, including community feedback.

*While this position description covers the key areas of responsibilities, day to day tasks and responsibilities may vary and be inaddition to those listed above (reasonably within the limits of the employee’s skills, competence and training).

PART 4 – ESSENTIAL CRITERIA

Education & Experience • Relevant tertiary qualifications and/or demonstrated significant relevant experience at a senior

management level with demonstrated record of achievement in systems, financial, people andproject management

• Management of cross functional teams in a large, complex, and diverse organisation with a customerfocus (experience in local government is not essential)

• Broad IT management experience including infrastructure, development applications, recordsmanagement and the implementation of integrated corporate systems

• Evaluating appropriate IT service delivery models to meet operational business needs andimplementation of the recommended model.

• Assessing and implementing innovative technological solutions• Project management and contract management experience, including high level experience in

commercial negotiations and understanding of probity• Senior management level responsibility for business planning, financial management, performance

and quality management• Working with senior internal and external stakeholder to resolve high priority, and often sensitive

and complex matters• Building a positive organisational workplace culture.• Current Class C (minimum) NSW Driver’s Licence.

Capabilities and attributes (at an advanced level) • Act with Integrity – act and lead to ensure ethical and professional behaviour, and adherence to

values, including policies including equal employment opportunities, occupational health and safety• Leadership capability - model and embed values and to create a high-performance team• Strategic and operational planning – plan, prioritise and align people and resources and develop

capability to meet Council’s objectives and adapt to changing circumstances• Stakeholder engagement – engage and understand complex and competing stakeholder interests

and show sound judgment in challenging situations• Create customer centric culture and deliver services aligned with Council strategy• Communication - communicate and engage with authority to a diverse range of audiences and

forums through written and oral communication• Problem solving - analyse and consider the broader context to develop practical solutions,

harnessing people, resources and technology to maximise efficiencies and effectiveness• Decision-making - demonstrate accountability adhere to legislation and policy and be proactive to

address risk

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PRIVATE AND CONFIDENTIAL 14

The Application and Selection Process

Applications Closing date: Sunday, 13 October 2019. Submissions:

All applications are to be received by Derwent. To apply, please go to www.derwentsearch.com.au and search the role title. Your application should include a resume and a cover letter (up to 2 pages) highlighting your suitability for the role.

Information and Inquiries:

For a copy of the Candidate Information Pack please go to www.derwentsearch.com.au and search the role title. For other inquiries contact Andrew McEncroe or Kate Bromley at Derwent by email NBC@derwentsearch.com.au or call (02) 9223 1855.

Derwent will maintain confidentiality with respect to contact by potential applicants.

Selection process Derwent will conduct a review of applications for the Council to consider and select a short list to be invited to attend an interview with the section panel.

The interview will have two components. The first component will be a presentation prepared 20 minutes before the interview based on materials provided at that time, followed by a capability-based interview for up to 1 hour designed to reflect the selection criteria for the position.

Interviews are currently scheduled to take place at Derwent’s offices in the CBD during the week beginning 28th October 2019, however these are subject to change.

Candidates may also be required to complete additional assessments such as personality and cognitive assessments.

Reference Checks At least two referees for the most competitive candidates will be contacted and asked questions about the candidate relevant to the selection criteria. Any written references provided will also be checked and additional referees may be sought to further understand a candidate’s merits for the position.

Candidates are requested to provide at least two referees in their application who may be contacted after gaining permission from the candidate.

Pre-employment verification and background checks Before an offer of employment is made the following checks will be undertaken:

• Academic Qualification Check• Professional Membership Check• Criminal History Check• Employment History Check• Financial Regulatory and Bankruptcy Check

Candidate Care Northern Beaches Council and Derwent are committed to ensuring that potential applicants and candidates are treated respectfully and fairly. Derwent consultants are available to field inquiries and ensure that applicants are informed about developments as they become available. Candidates who are shortlisted and complete assessments including interviews will be offered a feedback session to discuss their experience and the assessment results.