canterbury green golf course...onsite u e-mail: [email protected] (260) 482-2916 u (260) 482-5187 the...

OnSite www.aafw.org u E-mail: [email protected] u (260) 482-2916 u (260) 482-5187

The Fall 2020 AAFW-NEI Golf Outing will be held on Thursday, October 22 at the Canterbury Green Golf Course. If you are interesting on being on the Golf Outing committee, just give the office a call and we can send you the next committee meeting date!

I’m sure that we are all going to be ready to get out on the golf course and have fun after the past several months due to Covid-19. You can check out the registration and sponsorship flyer on page 12. This year we have a combo page so you can register and sponsor on the same form! Golfer fees include a goodie bag, greens fees, cart, breakfast and lunch, beverages on the course, and of course contests & prizes! It’s $50 for each golfer or $200 for a foursome. Watch your email and Facebook for updates on special contests and food offerings!

We will be having a shot-gun start for our Scramble Format outing! Not a golfer - scramble means you play off of the best hole off the tee. It’s a great type of play that many different levels of golfers will enjoy playing. Sponsors will have fun games, prizes, and contest of skill on each hole.

We will award 1st place and TWO RANDOM TEAMS DRAWN LIVE as well as FAR FROM PAR for our last place team. Our golf outing will look a little different, but with your help, we can provide a fun, socially distanced event!

Registration/Sponsorship Form - 2Registrations & Sponsorships are now being accepted! Call the AAFW-NEI Office with any questions.

Fall Golf Outing - Thursday, Oct. 22, 2020Canterbur y Green Gol f Cour se

September 15th Breakfast Connection Join us at 9 am on Zoom!FUN MEETING

ALERT! See Page 14 for more information.

Please register by Thursday, September 10, 2020

See Pages 18 - 19for a Wrap Up Of our LIVE EVENT with Toni Blake!

September 2020

2 September 2020 OnSite

www.citycarpetoutlet.com

www.americanhomestorfurniture.com

September 2020 OnSite 3

Pg. 4 Editor’s Corner

NAA & IAA Contacts

Registration & Cancellation Policies

Pg. 5 May I Help You?

How Peggy & Hope Can Help You...

Pg. 6 Help Guide the Association by

Joining the Board! Board Application

Pg. 7 List of AAFW-NEI Board Members

Pg. 8 Call for Board Nominations

NEW AAFW-NEI Associate Member Service!

Pg. 9 AAFW-NEI Event Calendar Highlights:

September 2020

AAFW-NEI Mission & Vision Statement

Pg. 12 2020 AAFW-NEI Golf Outing:

Team Registration &

Sponsorship Opportunities

Pg. 13 Important Announcements:

New AAFW-NEI Member &

Membership Directory Updates

Pg. 14 September Breakfast Connection

Join Today! Become an AAFW-NEI Member!

Want to Give a Shout Out to a Fellow

AAFW-NEI Member? Give them a High 5!

Pg. 15 CFC Certification Course Registration

Pg. 16-17 How About a Sneak Peak?

New AAFW-NEI Web Feature

Pg. 18-19 Journey to Success ~ Education 2020:

The Three Principles of Focus Seminar

Sponsor Thank You

Photo Wrap-Up

Pg. 22 2019 Summit Celebration

Winner Spotlights:

Rookie of the Year

Distinguished Service/Outstanding

Volunteer of the Year

Pg. 24 FREE Ways We Can Help

Your Business Thrive!

Pg. 25-28 Associate Members of the AAFW-NEI

Tear Out Sheet

Pg. 29 Online Buyer’s Guide!

Pg. 30 2020-2021 Extra Membership Director Form

Pg. 31 September OnSite Advertiser’s Index

~ Features ~

September OnSite Table of Contents

~ Articles ~Cover Fall Golf Outing!

Pg. 10-11 5 Choices You’ll Regret Forever

By Dr. Travis Bradberry

Pg. 20-21 What Have We Learned?

By Tim Furlong,

My Quarter Turns

Pg. 23 News You Can Use


The AAFW-NEI OnSite is a complimentary member benefit for AAFW-NEI members.

September -- Volume 42, Issue 8If you are not receiving a copy of the OnSite and would like to, contact Hope Zellers at [email protected].

Permission for reprints of articles is granted only for those written by AAFW-NEI staff. Provide the author’s name and AAFW-NEI in a credit line as follows: Author/Reprinted with

permission of The Apartment Association of Fort Wayne - NE Indiana, (260) 482-2916.

Other articles must receive copyright clearance from the author or publication noted at the end of the article. If you wish to use the entire article (layout & artwork) from AAFW-NEI, you must also get AAFW-NEI approval

and print this attribution: “As seen in OnSite, Apartment Association of Fort Wayne - NE Indiana.”

Editor’s Cornerw wWe apologize for any incorrect information within the contents of these pages. Please notify us of any errors we have made and we will make the corrections.

If you have any news to report from your business or community. Drop us a line and we will do our best to include it in the next issue of the OnSite.

w THE DEADLINE FOR SUBMISSIONS FOR THE MONTHLY ONSITE IS THE SECOND FRIDAY OF THE MONTH w~ AAFW-NEI Staff ~

NAA & IAA ContactsRegular Membership in the AAFW-NEI includes membership in the Indiana

Apartment Association (IAA) and the National Apartment Association (NAA).

Bob Pinnegar, CAE, Chief Executive Officer

E-mail:[email protected]

Lynne Petersen, CAE, President

E-mail:[email protected]

National Apartment Association Indiana Apartment Association

4300 Wilson Boulevard, Suite 800Arlington, VA 22203Phone: (703) 518-6141Fax: (703) 248-9440Website: www.naahq.org

9100 Keystone Crossing, Suite 725Indianapolis, IN 46240Phone: (317) 816-8900Fax: (317) 816-8911Website: www.iaaonline.net

Registration & Cancellation Policy * For AAFW-NEI Events * w w

Designation Education Courses:

Regular Education Courses: AAFW-NEI Events: Breakfast Connection:

w w w wMUST be made by the published deadline.

The cost of cancellations may vary depending on the designation.

MUST be made 48 Hours PRIOR to the scheduled class.

Charges are $10 Per Person for Education Subscribers

$45 Per Person for NON Education SubscribersMUST be made by the published deadline.

The cost of cancellations and NO SHOWs may

vary depending on the event.

MUST be made by the Thursday PRIOR

to the meeting.

The cost of cancellation is $17 per person.

ww

How Peggy & Hope Can Help You...

* Membership Information

* Public Relations for the AAFW-NEI

* Northeast Indiana Apartment Finder

* Advertising Sales for Online AAFW-NEI Publications

* Social Media Marketing for Association & AAFW-NEI Members

* Accounts Payable & Receivable Questions

* Class, Meeting and Event Photos

* Education Programming, Special Seminars & National Designations

* Website Maintenance -- Association information & listing pages, Career Center

* Education Certificates

* Membership Excel Database

* Membership Information

* OnSite Newsletter

* Membership Directory

* Membership Directory Advertising

* Online Buyer’s Guide

* Breakfast Meetings

* Contact Information Updates

* Education Class, Meeting, Event Registrations and Attendance Records

* Membership Excel Database

* Spotlight Opportunities

* Charity Donations & Community Outreach

* Job Postings

* Education Certificates

Peggy Can Help You With: Hope Can Help You With:

Staff Liaison for:

Community Outreach, Education and Special Events Teams.

Staff Liaison for:

Education, Marketing, Special Events and Summit Celebration Teams as well

as the Board of Directors.


Dial: 260-497-9110 or [email protected]

• Fire Extinguishers & Inspections • Exit & Emergency Lights • Fire Suppression Systems • Fire Escape Ladders • Fire Hydrant Inspections • Fire Extinguisher Cabinets

Contact RICARDO for a free survey & estimate

www.asphaltandpaving.net

www.extinguishercono1.com


Help Guide the Association by Joining the Board!

The AAFW-NEI Board of Directors is the perfect opportunity to grow as a professional, build your peer network, and give back to the rental industry by leading and guiding the resources and services

that the Association provides the membership as well as the community.

Board of Directors Election for 2021-2022 is October 13th The 2020 Nominating Committee will submit names of candidates to serve on the AAFW-NEI Board of Directors for the 2021-2022 term at the October 13th Annual Meeting. The election will include

4 Regular Member positions, and 1 Associate Member position. If you are interested in being nominated as a Director, please contact the Nomination Committee listed below or Peggy Meyer ([email protected]) for the nomination form below. Nominations will be accepted up to the day of the election and from the floor during the meeting. Any nomination forms submitted to the Association office by September 6th

will be included in the October OnSite newsletter.

Nomination CommitteeDebra Crews, Willow Creek Crossing - [email protected]

Nick Kreischer, Canterbury Green - [email protected] Rose, Perry Law Office - [email protected]

www.wdmfactorystore.com


AAFW-NEI Board Members

2020 Executive Officers President Vice President Secretary Treasurer

David Becker, CMM, CAMT+E

Canterbury Green

Michele West, CAM, COS, LIHTC

Montrose Square

Nikki Gillenwater, CAM, HCCP

New Generation

Management

Angela Rose,

Perry Law

Office P.C.

Past President Board Director Board Director Board Director

Angela Peoples,

CAM, CAPS

Carriage House

of Kendallville

Debra Crews,

NALP

Willow Creek

Crossing

Nicholas Kreischer,

Canterbury Green

David Lamb, CAMT+E

RealAmerica

Management, LLC

Board Director Board Director Legal Counsel

Dan Moulton,

WASH Multifamily

Laundry Systems

Jon Roach,

Edge Supply

Ray S. Perry ,

Perry Law Office P.C.

If you would be interested in running for the 2021 Board of Directors see page 6 for more information! And always feel free to reach out

to any Current Board Member to answer any questions you may have!


Edited Video will be placed on the AAFW-NEI YouTube Channel and you can utilize it as you want! Thanks to Ali @ AmRent

for working with us on our first video! Check out AmRent’s video here

New Associate Member Service! 2 – 3 Minute Video from your phone or Zoom Featured on AAFW-NEI YouTube Channel Oh, and it’s FREE to AAFW-NEI Associates

Call for Board NominationsWhat positions are available?

4 Regular Members & 1 Associate MemberWho can be a candidate for the Board of Directors?a Members that have been involved in the multi-family industry for at least one year.a Members that are employed with an AAFW-NEI member company in good standing.a Members that have been involved and supported at least one area of the Association, such as recruiting new members, serving on committees, attending educational seminars and workshops, and any other voluntary participation.

What else should I consider?The position on the Board of Directors is a volunteer position, and does require a time commitment above and beyond your full-time position. If you would like more information on the time commitment, please feel free to contact any of the Board of Directors listed on page 7 or contact Peggy Meyer, Executive Director

When is the election?The 2020 Nominating Committee will submit names of candidates to serve on the AAFW-NEI Board of Directors for the 2020-2021 term at the October 16th Annual Meeting.

I’m interested, what’s the next step?If you are interested in your name being added to the ballot, nominations will be accepted up-to the day of the elections and from the floor during the meeting. Any nomination forms submitted to the Association office by September 6th will be included in the October 2020 OnSite.

Share Your Talents Run for the Board of Directors This October!

Confirmed Nominees As of 9.1.20

Regular Members:David Lamb, RealAmerica Management LLC

Stephanie Oren, New Generation Management Marla Rumschlag, Gene B. Glick Co.

Michele West, Montrose Square Apartments

Associate Members:Karen Potter, ProFed Credit Union

Ali Mendenhall, AmRent

https://youtu.be/ixJyCAoGKaU


Who we are, what we do ...OUR MISSIONWe provide education and resources to our community, legislatively advocate on behalf of the rental housing industry and promote an educated and skilled workforce.

Who we aspire to be ...OUR VISIONTo continue to provide valuable resources to an ever changing housing industry.

Apartment Association of Fort Wayne - NE Indiana

For a complete list of upcoming AAFW-NEI events visit http://www.aafw.org/Association/Assocevents.php

7 Labor Day

AAFW-NEI Office Closed

11 9.11 Remembrance

15 September Virtual Breakfast Connection

We al l need some fun and we are here to

del iver ! So get your of f ice or home of f ice

ready with the i tems that you think that

we wi l l be asking for ! We may ask for

some crazy stuf f ! Oh, and we wi l l have a

surpr ise guest ! You wi l l have to register

to see who i t is ! I t wi l l be the most fun

30 minutes of your work week!

18 Rosh Hashannah

Begins at Sundown

22 Board of Director’s Virtual Meeting

Do you have a topic to discuss? An idea

for an Event or an Educat ion Class? Or

a problem that you would l ike to talk to

the Board about? Contact Peggy Meyer

for ways to share your ideas at

[email protected] or (260) 482-2916 .

Autumn Equinox

Fall Begins

26 Johnny Appleseed Day

Coming Up in October...Fall GolF Outing -- October 22nd

1 2 3 4 5

6 7 8 9 10 11 12

S M T W T F S

13 14 15 16 17 18 19

20 21 22 23 24 25 26

27 28 29 30

1 0 September 2020 OnSite

Our days are filled with a constant stream of decisions.

Most are mundane, but some are so important that they

can haunt you for the rest of your life.

A recent study from Columbia University found that we’re

bogged down by more than 70 decisions a day. The sheer

number of decisions we have to make each day leads to a

phenomenon called decision fatigue, whereby your brain

actually tires like a muscle.

A new study from the University of Texas shows that even

when our brains aren’t tired, they can make it very difficult

for us to make good decisions. When making a decision,

instead of referencing the knowledge we’ve accumulated,

our brains focus on specific, detailed memories.

For example, if you’re buying a new car and trying to

decide if you should go for the leather seats, even though

you know you can’t afford it, your brain might focus on

memories of the wonderful smell and feel of the leather

seats in your brother’s sports car, when it should be

focused on the misery you’re going to experience when

making your monthly car payments. Since you don’t

have memories of this yet, it’s a hard thing for your brain

to contemplate.

“I am not a product of my circumstances.I am a product of my decisions.” ~ Stephen Covey

Some decisions are minor, such as what to eat, which route

to drive to work, or in what order to tackle tasks; others

are more difficult, such as choosing between two job offers,

whether to move to a new city for someone you love, or

whether to cut a toxic person out of your life. Regardless of

the magnitude of the decision, our brains make it hard for

us to keep the perspective we need to make good choices.

Bronnie Ware spent her career as a palliative care nurse,

working exclusively with people who were 3 to 12 months

from death. She made a habit of asking them about their

greatest regrets, and she heard the same five regrets time

and time again. By studying these regrets, you can make

certain that you make good choices and don’t fall victim to

them yourself.

They wish they hadn’t made decisions based on what other

people think. When you make your decisions based on other

people’s opinions, two things tend to happen:

* You make a poor career choice:

There are too many people out there who studied for a

degree they regret or even spent their lives pursuing a

career they regret. Whether you’re seeking parental

approval or pursuing pay and prestige over passion,

making a poor career choice is a decision that will live

with you forever.

* You fail to uphold your morals:

When you get too caught up in what your boss thinks of

you, how much money you think your spouse needs to

be happy, or how bad you will look if you fail, you are at

high risk of violating your own morals. Your intense desire

to make yourself look good compromises your ability to

stay true to yourself and, ultimately, to feel good.

The best way to avoid falling prey to the opinions of others

is to realize that other people’s opinions are just that --

opinions. Regardless of how great or terrible they think you

are, that’s only their opinion. Your true self-worth comes

from within.

1. They wish they hadn’t worked so hard.

Working hard is a great way to impact the world, to learn,

to grow, to feel accomplished, and sometimes even to find

happiness, but it becomes a problem when you do so at

Continued on page 11

Evictions - Collections - Estates Social Security Disability

5532 Saint Joe Road - Fort Wayne, IN 46835

(260) 483-3110 Ray S. PerryAngela B. Rose

www.perryoffice.net

R. Scott Perry - Ramon S. Perry III - Thomas J. Knight - Robert L. Myers - Max A. Myers - Logan D. Gilbert

5 Choices You’ll Regret ForeverBy Dr. Travis Bradberry

www.perryoffice.net

September 2020 OnSite 1 1

Continued from page 10

the expense of the people closest to you. Ironically, we

often work hard to make money for the people we care

about without realizing that they value our company

more than money. The key is to find a balance between

doing what you love and being with the people you love.

Otherwise you’ll look back one day and wish you’d

focused more on the latter.

2. They wish they had expressed their feelings.

We’re taught as children that emotions are dangerous

and that they must be bottled up and controlled. This

usually works at first, but boxing up your feelings causes

them to grow until they erupt. The best thing you can

do is to put your feelings directly on the table. Though

it’s painful to initiate, it forces you to be honest and

transparent.

For example, if you feel as though you don’t make

enough money at work, schedule a meeting with your

boss and propose why you think you’re worth more. As

a result, they will either agree with you and give you a

raise or disagree and tell you what you do need to do to

become more valuable. On the other hand, if you do

nothing and let your feelings fester, this will hinder your

performance and prevent you from reaching your goal.

3. They wish they had stayed in touch with their friends.

When you get caught up in your weekly routine, it’s

easy to lose sight of how important people are to you,

especially those you have to make time for. Relationships

with old friends are among the first things to fall off the

table when we’re busy. This is unfortunate because

spending time with friends is a major stress buster. Close

friends bring you energy, fresh perspectives, and a sense

of belonging, in a way that no one else can.

4. They wish they had let themselves be happy.

When your life is about to end, all the difficulties you’ve

faced suddenly become trivial compared to the good

times. This is because you realize that, more often than

not, suffering is a choice. Unfortunately, most people

realize this far too late. Although we all inevitably

experience pain, how we react to our pain is completely

under our control, as is our ability to experience joy.

Learning to laugh, smile, and be happy (especially when

stressed) is a challenge at times, but it’s one that’s worth

every ounce of effort.

5. Bringing It All Together

Some decisions have

repercussions that can

last a lifetime. Most of

these decisions are made daily, and they require focus

and perspective to keep them from haunting you.

ABOUT THE AUTHOR:

Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling

book, Emotional Intelligence 2.0, and the co-founder of TalentSmart, the

world’s leading provider of emotional intelligence tests and training,

serving more than 75% of Fortune 500 companies. His bestselling books

have been translated into 25 languages and are available in more than

150 countries. Dr. Bradberry has written for, or been covered by, Newsweek,

TIME, BusinessWeek, Fortune, Forbes, Fast Company, Inc., USA Today, The

Wall Street Journal, The Washington Post, and The Harvard Business Review.

Reprinted from

https://www.linkedin.com/pulse/worst-decisions-youll-never-make-dr-

travis-bradberry/

5 Choices You’ll Regret Forever

www.swornprotection.com


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New Member Corner ~ NEW AAFW-NEI MemberPlease join us in welcoming our NEW AAFW-NEI Associate Member!

We would like to welcome them and encourage them to take advantage of the many benefits of their

Association Membership. Please take a moment and seek them out at future events and meetings!

w A & S General Cleaning LLC w

Contact: Alberto Nino

3014 Hanna Street

Fort Wayne, IN 46806

Phone: (260) 255-9269

Email: [email protected]

Website: www.ansgeneralcleaning.com

Description of Business:

General Cleaning, Carpet (Steam) Cleaning,

Auto Detail Cleaning, Furniture/Upholstery

Cleaning, Electronics/Furniture Disposal,

Pressure Washing --

Driveways, Siding and Fences

APARTMENT ASSOCIATION

OF FORT WAYNE ~ NE INDIANA

2020-2021 Membership Directory

Changes for Apartment Communities

Hamilton Pointe(NEW MANAGER)

Karen Gramling

Liberty Mills(NEW MANAGER)

Robin Hall

If you have any updates or changes for your listing let Hope Zellers know at [email protected].

The 2020-2021 Membership Directories are starting to be delivered!!

Be on the lookout for Peggy Meyer coming to visit you with your Membership Directory. If you have a day or time will work better please contact

Peggy Meyer or Hope Zellers at [email protected]/[email protected].

Need another copy of the Membership Directory? Not a problem!

Additional directories can be purchased for $25 per extra directory.

The Indiana Apartment Association (IAA) Has Moved!

IAA has moved! Make sure to update your records. Their new address is:

9200 Keystone Crossing; Suite 100Indianapolis, IN 46240

If you have any news, updates, promotions that you would like to share with the AAFW-NEI Membership contact Hope Zellers at [email protected].

2020-2021 Membership Directory Changes & Updates


We all need some fun and we are here to deliver! So get your office or home office ready with the items that you think that we will be asking for!

You know that we may ask for some crazy stuff!

Oh, and we will have a surprise guest!You’ll have to register to see who it is!

FUN

MEETING

September 15th Virtual Breakfast ConnectionIt will be the most fun 30 minutes of your work week!!

ScavengerHUNT

Who we are, what we do ...OUR MISSIONWe provide education and resources to our community, legislatively advocate on behalf of the rental housing industry and promote an educated and skilled workforce.

Who we aspire to be ...OUR VISIONTo continue to provide valuable resources to an ever changing housing industry.

Apartment Association of Fort Wayne - NE Indiana

It’s FREE to attend and who knows maybe you will win a prize! We will have lottery tickets from

City Carpet Outlet and Precision Concrete Cutting & Dunkin Donut Gift Cards from CertaPro

Painters of Fort Wayne! Register by Thursday, September 10th by emailing

Hope at [email protected]

Registeration Deadline is Thursday, September 10, 2020

Will these be asked for?

Let us know who we can give a High 5 to at the August Breakfast Connection!

Who Can You Give a High 5 to?

Co-Workers, Employees, AAFW-NEI Associate Members! It’s Up to You!! If you would like your High 5 added to

the agenda, contact Peggy Meyer at [email protected]

Do you know a company that would make a great

addition to our membership? A company that offers

services not offered currently in our Association?

Let Hope Zellers know at [email protected] and she

can set up a meeting today to let them know all about

the AAFW-NeI and invite them to check us out!


Lunch Sponsorship Available**Credit Card Payment Instructions will be sent to you. Processing fees apply.

Cancellation Policy: Registration Deadline is two weeks prior to the course date. Full refund if canceled by published deadline. If you have a disability that may require special accommodations to participate, please call (260) 482-2916.

**Spanish Exam Version Available**

Remit to: AAFW-NEI, 5530A Saint Joe Road, Fort Wayne, IN 46835Phone: (260) 482-2916; Fax: (260) 482-5187; E-mail: [email protected]

The Apartment Association of Fort Wayne - NE Indiana Presents ....

2020 CFC Certification Course TrainingEPA Section 608 Certification

Tuesday, October 20, 2020, 9:00 to 4:00Technicians will receive a study guide to prepare them for the EPA Section 608 Certification Exam

through ESCO. This course will review material studied, answer questions, and administer the exam.

Name: Company Name:

Address: City/State/Zip:

Phone: Email:

Authorized Signature:

q Enclosed is $ q Invoice my company for $ q Paying by Credit Card**.

*Exam retakes can only be taken by those that took their original testing through ESCO.

Check Course TypeAAFW-NEI Memberq Full Course & Exam - $150q Individual Test - $94(No Instruction for the Individual test)

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Please Choose the Subway Sandwich that you would like for lunch. All condiments will be available on the side. All sandwiches will be on white bread, unless you make a special request.

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Location: TBA

Christopher Peraino, has over 25 years in the maintenance field and has taught the Certificate for Apartment Maintenance Technician designation course and the EPA Section 608 CFC Certification program for at least 15 of those years. He also assisted the National Apartment Association (NAA) in the curriculum of the Heating & Cooling portion for the CAMT program. He is currently the Building Operations Manager for the Detroit Institute of Arts.


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WHAt HAve We LeArNeD?by tim Furlong, my Quarter turns

I’ve been hearing so many amazing stories of how people are coping, and lessons learned from people within the Quarter Turns Universe over the past few months. Probably the most inspiring is how so many of you have gotten to know and re-engage with your families and their work teams at entirely different levels.

With everyone being thrust into the confines of our homesin such immediate fashion, the New Normal of the Family dynamic along with the true dawning of the “Video Conference” has created all sorts of insights and revelations.

I thought I’d share some of them with you this week and also encourage you to add to this list so everyone can learn the lessons that have interested and inspired you as we get through this current challenge together.

One of my clients in Las Vegas has learned exactly what it means to be continuously in the presence of a 3 year old. His job requires non-stop travel, so he never fully understood the challenges his spouse faced on a daily basis to get their toddler up and going and then get herself prepared for the day and her own demanding job. He has concluded that his pre-schooler doesn’t seem to care much about plans and schedules for the day. Anyone who’s ever attempted to negotiate on a 3-year old’s timeline knows exactly what this is like.

Until the pandemic, he had always felt like solid supporter for his wife in the parenting department. Now he understands that he will need to up his game and not just in the work from home period, but especially when things begin to normalize.

He went on to share with me that he’s always known his spouse was an amazing person and that he was lucky to be with her, but he has developed a completely new sense of awe for her ability to stay cool and manage the chaotic business of their family. I encouraged him to share this with her as she may really appreciate hearing that.

Another client in Illinois, that had resisted video conferencing until now told me he was starting to get a true sense of “Who” the team members actually are on his team, rather than just focusing on “What” they do. The new rules of video conferencing are allowing for relaxed dress codes, hats, no make-up, and kids or pets running all throughout the household and interrupting without warning. After all, anyone that’s ever worked from home knows that this simply comes with the territory.

My client marveled at actually getting to be inside his team members homes virtually and seeing their makeshift workspaces. He noticed pictures and momentos that signify who they are and what inspires them outside the office. These insights have given him a new sense of responsibility for his team, and exactly what their business goes to fund in the real world.

He actually teared up as he shared this with me because he now understood how callous he had been at times to the needs of his team and their extreme determination to leave the office at a reasonable hour. The full weight and responsibility of leadership and making good decisions not just for his customers, but for those that do the work in his business to stay in business has placed a new sense of purpose in him to get their company through this challenging time.

The last story I will share with you comes from a client I’ve worked with in California for many years. This company has built an amazing brand in their region over the years and they done it by creating a thriving culture with their organization which they refer as a family of 1,200 team members.

I’ve heard many companies talk about their organizations as a family, but very few of them actually walk the talk of treating their people like a family, especially when things get challenging for the business.

This particular organization has been forced to close their doors several times over the past 10 years, a few times by choice, and a few times due to circumstances beyond their control. They know the impact of their team members being unable to work for even just a few weeks. Because of this, they had a contingency plan that allowed them to put

Continued on page 21


Continued from page 20

everyone on paid leave for an extended period. After that they assisted each of their team to transition to one of the government sponsored programs for the rest of the down time which thankfully for them has been over for a few months.

Mostly though they simply communicated with everyone in their organization 2-3 times per day to keep them in the loop and updated on what they are doing, and what their employees should be doing. Now that they are back up and running, engagement levels of their team have been through the roof and employees are doing whatever they can to support the organization that did so much to support them. Now that’s a family!

When I shared with her how amazing their accomplishment was compared to some of the other organizations I’ve encountered, she thanked me. You see there was no playbook for this type of event, and anyone that says they had it all figured out isn’t being truthful. She wasn’t sure if they were doing enough or if it was the right thing to do so hearing some external validation helped her process the enormity of the situation and how their small organization was working to get everyone in their organization through the situation.

I heard Mark Cuban say that the way organizationsrespond to this crisis, and how they take care of their people will define their Brands for the next 20 years.

Work funds life my friends, not the other way around. If we lose sight of why we do what we do, and the people that make it all happen then what are we actually doing this for?

There are so many more success stories out there and so many more lessons learned. I would appreciate if all of you

would take some time today to share what you’ve learned as a result of dealing with our current situation and how it will impact you, your family, your team or your organization in the coming months and years.

Time to start thinking about life in a PC world… “Post Covid”

Cheers to you, your growth, and your health

One Quarter Turn at a time!

Quote for the Week:“Never stop learning, because life never stops teaching”

Lin Pernille

This Is No Time For Second Best®

Whether it’s water, fire, mold, storm or any other devastating event, you may be left feeling helpless. Paul Davis is here for you. We have the training and expertise necessary to completely restore your property fast.

©Paul Davis Restoration, Inc. Each franchise office independently owned and operated.

www.WhyCallPaul.com • (260) 436-7510

WHAt HAve We LeArNeD?

www.WhyCallPaul.com


2019 Rookie of the Year: Kaila Meshack, formerly of CityScape Flats, Barrett & Stokely

Our Rookie of the Year began her current position in early 2019. As a new manager, she had some lofty goals and set out to increase occupancy. By making the community her main primary priority and focus, in her first year, she increased occupancy by 23% in just six months.

This Rookie focuses on team building. As the budget allows, each month the entire team either has a lunch together or participates in a fun team-building activity. She also schedules weekly meetings to keep her entire team up-to-date on projects and responsibilities. She also has the ability to analyze and trouble shoot with her team. She recognized a specific floor plan that the team was struggling to rent, so she implemented the process of replacing the carpet with plank flooring to open up the cozy living room and kitchen. The community instantly noticed an increase in interest of the upgraded floor plan and has started replacing the carpet in other floor plans as well.

This motivated, professional woman is continuously looking for something more meaningful to do to help others succeed through volunteering with Personal Safety Committee with the Foundation of Greater Fort Wayne, and volunteering for RealTalk that helps underage women. She also serves on the Summit Celebration and Golf Outing committees for the association.

From her nomination, “She has definitely been one of the best bosses I’ve ever had! She understands how to lead by example, but not micromanage. She is always there to talk and give advice, yet stays professional. She is going to go very far in this company and industry, and I’m so excited for her future endeavors.” Kaila has relocated to Indianapolis.

2019 Rookie of the Year

2019 Distinguished Service/Outstanding Volunteer of the Year

2019 Distinguished Service/Outstanding Volunteer of the Year: Nikki Gillenwater, New Generation Management

Our Distinguished Service winner is willing to jump in and help, no matter what is needed, through the Association, or with their company. She can be found regularly attending Breakfast Connection meetings, participate in committee work and her company often sponsors event along with the company’s participation in ALL of the association activities.

Our winner has served on the Board of Directors, education committee and is always more than willing to help in any way that she can. Not only will she help, but she will come up with ideas and will work with the committee and staff to make them happen!

In 2019, she has tackled a project for her management company that will help ensure housing for the chronic homeless community through traditional housing in Lafayette. She took it upon herself to do research, visit other properties, meet with other management companies on how to manage this type of housing and attend the Support Housing Institute all while continuing her normal day to day duties. According to the nomination “With the chronic homeless there is a lot of hand holding, training and patients that come with managing and over seeing this type of facility and without her, this may not have been as successful.” With so much to be done, including training, leasing, and the continued hands on took her out of town on several overnights at a time away from her family, and she never faltered on commitment. She is a true representation of the type of employee she is and her dedication to not only her management company but also the community.

Congratulations to our 2019 Summit Celebration Winners ... Watch for more next month


NMHC RENT PAYMENT TRACKER FINDS 86.9% OF APARTMENT HOUSEHOLDS PAID RENT AS OF AUGUST 13

The National Multifamily Housing Council (NMHC)’s Rent Payment Tracker found 86.9% of apartment households made a full or partial rent payment by August 13 in its survey of 11.4 million units of professionally managed apartment units across the country.

This is a 2.0-percentage point, or 222,543 -household decrease from the share who paid rent through August 13, 2019 and compares to 87.6 percent that had paid by July 13, 2020. These data encompass a wide variety of market-rate rental properties across the United States, which can vary by size, type and average rental price.

“At a time when the country is continuing to face a pandemic and suffering from a recession, lawmakers in Congress and the Trump administration must come back to the table and work together on passing comprehensive legislation in the next COVID-19 relief package,” said Doug Bibby, NMHC President.

“While NMHC’s Rent Payment Tracker continues to show that many residents have continued to meet their monthly housing obligations, that is due in large part to the relief enacted under the CARES Act. With that support now having expired more than two weeks ago, households across the country are grappling with even greater financial distress. We strongly urge Congressional

leaders and administration officials to extend critical unemployment benefits and create a rental assistance fund so that America’s tens of millions of apartment residents can remain safely and securely housed.”

The NMHC Rent Payment Tracker metric provides insight into changes in resident rent payment behavior over the course of each month, and, as the dataset ages, between months. While the tracker is intended to serve as an indicator of resident financial challenges, it is also intended to track the recovery as well, including the effectiveness of government stimulus and subsidies.

However, noteworthy technical issues may make historical comparisons imprecise. For example, factors such as varying days of the week on which data are collected; individual companies’ differing payment collection policies; shelter-in-place orders’ effects on residents’ ability to deliver payments in person or by mail; the closure of leasing offices, which may delay operators’ payment processing; and other factors can affect how and when rent data is processed and recorded.

Additional resources, data and materials can be found athttps://www.nmhc.org/research-insight/Research-Insight-Knowledge-Library/covid-19-hub/

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FREE

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wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww w Breakfast Spotlight w w Teach an Education Class w

Be a Spotlight at one of our monthly Breakfast Connections!

Take 2-3 minutes to speak to the membership about your business or about specials

going on. Your spotlight will be featured on our Facebook and Instagram page.

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w Who’s Who Spotlight w w Write an Article wLet the membership get to know you better! Be a spotlight in our monthly

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Show your expertise by writing an article for the OnSite or a blog post on aafw.org.

Local apartment community staffs are always looking for the best new ideas and training -- help us be their trusted source!

Don’t Forget, during this time, the AAFW-NEI is still here to Serve You in any way possible!

Have a membership question? Need another member’s contact information?

Just want to say hello and catch up?Join Peggy and Hope everyday from 1 p.m. to 2 p.m.!

See our website for the Meeting ID Link to join!

If you would be interested in taking advantage of one of these opportunities contact Hope Zellers at [email protected] today for more information!

A

A & B CONSTRUCTION, LLC

* Office Phone ....................................................................... (260) 432-6860

A & S GENERAL CLEANING LLC

* Office Phone ...................................................................... (260) 255-9269

AAA

* Office Phone ........................................................................(260) 579-9149

AMERICAN HOME STORE FURNITURE

* Office Phone ...................................................................... (260) 442-0300

AMRENT

* Office Phone/Cellphone ..................................................(855) 472-3457

ANTHONY WAYNE CREDIT ADJUSTERS

* Office Phone ...................................................................... (260) 423-9574

APARTMENTS.COM

* Toll Free Number .............................................................. (888) 658-7368

* Cellphone ..............................................................................(574) 303-9701

ASPHALT MAINTENANCE SERVICE

* Office Phone ....................................................................... (260) 422-6068

B

BED BUG DESTROYERS

* Office Phone ........................................................................(260) 445-7815

BEN’S BUGS BE GONE

* Office Phone ....................................................................... (260) 255-4887

BETTER BUSINESS BUREAU

* Toll Free Number ...............................................................(800) 552-4631

* Office Phone ....................................................................... (260) 423-4433

BGI FITNESS

* Office Phone ....................................................................... (317) 813-2242

* Cellphone ............................................................................. (317) 965-5377

BILLY’S BUG BUSTERS

* Office Phone ........................................................................ (260) 579-1198

BONE DRY ROOFING, INC.

* Office Phone ........................................................................(260) 267-6189

BRIGADOON FITNESS

* Toll Free Number .............................................................. (800) 269-7130

* Office Phone ....................................................................... (260) 434-2428

BUG FREE PEST CONTROL, LLC

* Office Phone ....................................................................... (260) 399-6189

C

CARPET ONE

* Office Phone .......................................................................(260) 489-4584

CERTAPRO PAINTERS

* Office Phone ....................................................................... (260) 494-1412

* Cellphone ............................................................................. (260) 444-1953

CFS INC.- FLOOR COVERING SPECIALISTS

Office Phone ..........................................................................(260) 456-3922

CITY CARPET OUTLET, INC.

* Office Phone ........................................................................(260) 442-2773

CONTINUED ON PAGE 26

Associate Members of the AAFW-NEI


www.ansgeneralcleaning.com


CONTINUED FROM PAGE 25

CCORPORATE HOUSING SYSTEMS

* Toll Free Number ..............................................................(800) 430-7171

* Office Phone ....................................................................... (260) 436-7171

CORT

* Toll Free Number ............................................................. (877) 467-8268

* Office Phone ....................................................................... (616) 257-2770

* Cellphone .............................................................................. (269) 250-0121

D

DELUXE GLASS, INC.

* Office Phone. ......................................................................(260) 482-9469

E

EDGE SUPPLY

*Toll Free Number ............................................................... (866) 715-3343

*Jon Cellphone .................................................................... (260) 442-9064

EXTINGUISHER CO. NO. 1

* Office Phone ........................................................................(260) 497-9110

F

FAST SIGNS

* Office Phone ........................................................................ (260) 373-0911

FCL SECURITY

* Office Phone ........................................................................(260) 482-5292

H

HAYS & SONS COMPLETE RESTORATION

* Toll Free Number .............................................................. (800) 536-4056

* Office Phone ........................................................................ (260) 471-9110

* Cecilia Cellphone ............................................................... (260) 210-0271

HD SUPPLY FACILITIES MAINT

* Toll Free Number .............................................................. (800) 431-3000

HOME DEPOT PRO MULTIFAMILY

* Cellphone .............................................................................. (574) 218-3318

HOME LUMBER

* Office Phone ....................................................................... (260) 493-4436

HYLANT

* Office Phone ....................................................................... (260) 969-3900

I

IDW WINDOW & ROOF CLEANING

* Office Phone ....................................................................... (260) 424-1300

J

JET STREAM SOFT WASH

* Office Phone ........................................................................(260) 220-9274

* Cellphone ............................................................................. (260) 310-4389

JETZ SERVICE CO., INC.

* Office Phone ........................................................................(317) 359-9968

K

K KERN PAINTING TOLEDO, LLC

* Cellphone .......................................................................... (419) 360-9812

KATHY JORDAN ALLSTATE AGENCY

* Toll Free Number ............................................................. (888) 320-5945

* Office Phone ...................................................................... (260) 749-8416

* Cellphone ............................................................................ (773) 456-9521

KEY EXTERIORS

* Office Phone ....................................................................... (260) 492-8062

* Cellphone .......................................................................... (260) 804-3355

KNOT JUST DECKS

* Office Phone ........................................................................(260) 745-0337

L

LANDART INC.

* Office Phone ....................................................................... (260) 749-8993

LAWNSCAPE LAND MANAGEMENT, INC

* Office Phone. .......................................................................(260) 749-8611

M

MBA PAINTING LLC

* Cellphone ...................................................................................(260) 241-7359

MIDWEST AMERICA FCU

*Toll Free Number ............................................... (800) 348-4738 EXT. 5321

* Office Phone .............................................................................(260) 423-8251






O

OFFICE CONCEPTS

* Office Phone ............................................................................(260) 484-0451

OLD NATIONAL BANK

* Office Phone .............................................................................(260) 310-6613

P

PAUL DAVIS

* Office Phone ............................................................................ (260) 436-7510

PEOPLEREADY

* Office Phone ............................................................................ (260) 745-4577

PERRY LAW OFFICE P.C.

* Office Phone .............................................................................(260) 483-3110

PNC BANK

* Toll Free Number ................................................................... (877) 287-2654

* Connie Office Phone ............................................................ (260) 441-8782

* Peter Office Phone .................................................................(260) 461-6131

* Daniel Office Phone .............................................................. (260) 413-4643

POOPRINTS OF NE INDIANA

* Office Phone ............................................................................ (260) 433-1899

PRAIRIE WHOLESALE SUPPLY

* Toll Free Number .................................................................. (800) 289-8454

* Office Phone .............................................................................(260) 436-1551

* Cellphone ..................................................................................(260) 445-4850

PRECISION CONCRETE, INC.

* Office Phone ............................................................................ (616) 403-1140

* Don Cellphone ......................................................................... (317) 695-3271

PRECISION GLASS

* Office Phone .............................................................................(260) 432-9222

PREMIER BANK

* Office Phone ....................................................................... (260) 489-3036

PROFED CREDIT UNION

* Office Phone .............................................................................(260) 496-1312

* Cellphone .................................................................................. (260) 750-0129

PROFESSIONAL CARPET CLEANING

* Toll Free Number ................................................................... (888) 270-1992

* Cellphone ..................................................................................(260) 489-0675

R

REPUBLIC SERVICES

* Office Phone ........................................................................... (260) 442-3220

* Cellphone ................................................................................. (260) 413-6501

RYAN FIREPROTECTION

* Cellphone .................................................................................. (260) 224-2734

S

S.W.O.R.N. PROTECTION

* Office Phone ............................................................................(260) 748-6600

* Cellphone ...................................................................................(260) 255-5052


www.pooprintsneindianallc.com




S

SHERWIN WILLIAMS, CO. - (FLOORING)

* Cellphone .................................................................................. (260) 348-5226

SHERWIN WILLIAMS, CO. - (PAINT)

* Cellphone ................................................................................... (260) 222-1623

STATE FARM INSURANCE

* Office Phone ............................................................................(260) 489-3838

* Cellphone .................................................................................. (260) 615-2906

STEWART, BRIMNER, PETERS & COMPANY INC

* Office Phone. ...........................................................................(260) 482-6900

STURGES PROPERTY GROUP

* Office Phone ........................................................................... (260) 424-8448

T

TESTIFY MARKETING MEDIA

* Cellphone .................................................................................. (260) 341-4975

TOBACCO FREE ALLEN COUNTY

* Cellphone .................................................................................. (260) 760-7555

TRUGREEN

* Office Phone ............................................................................(260) 489-6550

WWASH MULTIFAMILY LAUNDRY SYSTEMS, LLC

* Toll Free Number ...................................................................(800) 421-6897

* Dan Cellphone ...................................................................(616) 295-2790

* Jimmy Cellphone .............................................................. (616) 213-4110

WAYNE PIPE & SUPPLY

* Toll Free Number ................................................................... (800) 552-3697

* Office Phone .............................................................................(260) 423-9577

* Cellphone ...................................................................................(260) 415-5612

WINDOWS, DOORS & MORE

* Office Phone ............................................................................ (260) 422-7077

X

XFINITY

* Erika Cellphone ................................................................. (260) 215-5309

* Che Cellphone ....................................................................(260) 226-2823

LOOKING FOR A VENDOR THAT PROVIDES:

Air Duct CleaningwFurniture RentalwBalconies

Gutter CleaningwEvictionswCarpet & Flooring

Dog Waste ManagementwInternetwLumber

A list of vendors that provide those services and so many more

are just a click away!

Visit the Online Buyer’s Guide at www.aafw.org today!

ONE CALL CLEANS IT ALL

Ft Wayne: 260-424-1300Ohio: 419-339-3999IDOWINDOWSLLC.com

Our Apartment Building Services:Roof Cleaning * Siding Cleaning * Gutter

Fronts * Soffits * Concrete Cleaning & Gutter Cleaning * Professional Window

Cleaning for 25 years

We get rid of the

algae!

BEFORE

AFTER

www.IDOWINDOWSLLC.com


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APARTMENT ASSOCIATION

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2020-2021 Membership Directory

The 2020-2021 Membership Directory contains the most up-to-date information available on our AAFW-NEI

Members. We urge you to use your Membership Directory often and to support those who support you and do business with your fellow AAFW-NEI Members.

The cost of extra directories is $25 per copy.

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September OnSite Advertiser Directory

Please take a look at the following AAFW-NEI Members who help support the AAFW-NEI with their advertisements in this months issue of the OnSite!

Thank You!!We Could NOT Do It Without You!!

A&S General Cleaning LLC


(Page 25)

American Home Store Furniture


(Page 2)

Asphalt Maintenance Service


(Page 5)

City Carpet Outlet,Inc.


(Page 2)

Extinguisher Co. No. 1


(Page 5)

IDW: Window & Roof Cleaning


(Page 28)

Jetz Service Co. Inc.

www.jetzservice.com

(Page 32)

Paul Davis

www.WhyCallPaul.com

(Page 21)

Perry Law Office P.C.

www.perryoffice.net

(Page 10)

PooPrints N.E. Indiana LLC


(Page 27)

S.W.O.R.N. Protection


(Page 11)

WASH Multifamily Laundry Systems

www.WASH.com

(Page 23)

Windows, Doors & More


(Page 6)







www.jetzservice.com

www.WhyCallPaul.com

www.perryoffice.net



www.WASH.com/tech


LOOKING FOR A NEW

52YEARS

FA M I L Y – O W N E D

A N D O P E R A T E DBRAD APPLEGATE

[email protected]

PHONE

(317) 359–9968(800) 527–4928

LAUNDRY PROVIDER?

Same Day or Next-day service

Coin, Card, or Mobile-activated laundry equipment

Web-based laundry monitoring with text and email alerts

Flexible lease terms

Worry free maintenance and service

JETZ CAN PROVIDE YOUR PROPERTIES WITH:

For over 50 years Jetz has been a family–owned and operated provider of laundry room equipment and services to multi-family communities

www.jetzservice.com

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