Capability Presentation

Oracle Technology Practice

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HCL Enterprise Application Services

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Platinum Partner for Oracle across the globe

Platform BPO partner for subscription based offering

Member of Product Strategy Forums

AIA 3.0 Co-development initiative

Beta partner for Fusion Applications

Dedicated Oracle Alliance across the globe – Joint Field engagements

360o relationship with Oracle

Oracle Connect

IBU & GBUs – Platform BPO, Health

Sciences GBU solutions, Track & Trace

Solutions for CPG industries

Field Sales – Joint field engagements with

Applications, Technology, Middleware GBU

teams of Oracle. Also reselling with Oracle

Product strategy & development –

Product Advisory committees,

Co-development Initiatives,

Enablement Initiatives

Support – Specific alignment to address

critical customer requirements

Consulting – Joint engagements

in select areas

Education – Content development

& delivery

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Oracle Practice Snapshot

HorizontalApplications1. Oracle E-Business

Suite 11i, R12,12.12. PeopleSoft 8.3,

9.0,9.13. Siebel 7.x, 8.04. JD Edwards –

XE & E1

Industry Applications1. Oracle Life

Sciences2. Oracle Utilities

New Dimension Applications1. OTM2. DemantraAnalytics1. OBIEE2. Hyperion

Global Rollout

Implementations, Configuration & Development

Design & Product Blue Print

Application Management/ Operations Consolidation

Upgrade and Migration

Assessment Services

Oracle Technologies1. SOA & BPM2. Portal and

Content Mgmt.3. IDM4. Database11g5. UCM

Co Development

Deployment & Maintenance

A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.

Investment in Oracle Solution labs to accelerate product development & solution capabilities

Oracle Partnership

Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components

Strategic Enablers

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Oracle Technology Practice

Among largest and fastest growing1

Strong Project Governance4

Oracle Relationship Leverage5

End-to-End Experience2

Service Offerings & Business Solutions 3

Oracle Oracle Technology Technology

PracticePractice

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Analyst Speak About Us

The Forrester Wave 2009 for North

American SOA System Integrators

HCL is a leader in set up of SOA Center of Excellence (COE) with the highest rating among the participants. HCL has the capacity to accelerate SOA adoption.

HCL is in joint top spot for overall SOA client work and account management and its maturity in current offering of SOA and BPM services

Butler Group profiles HCL’s Middleware & SOA Practice in 2009

Strong partnerships with integration vendors A scalable service line Comprehensive service suite, encompassing the SOA lifecycle and various integration

requirements IP content, frameworks, and packaged software that reduces the time to value

IDC Research says the following about HCL’s SOA practice in 2009

HCL’s vision is to help accelerate adoption of SOA and BPM in Global 2000 enterprises. HCL has developed a holistic and comprehensive service delivery architecture or framework,

called "business aligned IT” There is also an emphasis on creating SOA and event-driven solutions for financial services

Market Scope for SOA C&SI Services, North America, July 2009

HCL is best suited for: Companies looking for excellent SOA technical skills to complement in-house capability in large transformational efforts

HCL Technologies is rated Positive for complex, large-scale, global projects that employs end-to-end capabilities. HCL displays excellent technical skills in SOA

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Oracle Fusion Middleware Solution Spectrum

Application Integration

Process Orchestration

Service Bus

SOA Governance

SOA Assessment

B2B Integration

Web Services Mgmt

Universal Content Mgmt

Documentation mgmt

Web content mgmt

Digital asset mgmt

Universal Records Mgmt

Information Rights Mgmt

Imaging & Process Mgmt

Web Development

ADF OAF

WebCentre

WebLogic Portal

Oracle Portal

WCI (ALUI)

Access Management

Enterprise SSO

Provisioining

Federation

Directory Services

Identity Administration

Business Process Mgmt

BPEL Process Manager

Business Rules

Human Work Flow

BAM

Oracle Application Server

WebLogic

Fusion Middleware

High Availability

Oracle DB

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Highlights & Differentiators

Excellence Fusion Middleware Expertise

Oracle Certified Advantage Partner

Oracle UK Partner Award for Emerging Business Applications

Part of Regional Director Program for Fusion Middleware

Fusion consulting practice with credentials across the globe

Expertise in entire Oracle Fusion Middleware

Early visibility in emerging areas of the stack by closely working with Oracle

Co-development Partner for Oracle in PIP (Process Integration Packs) development on AIA (Application Integration Architecture)

Helping customers drive an organization wide services meta model to drive A2A & B2B information exchange

Dedicated Fusion Middleware Practice

SOA Assessment

Advisory on Oracle Fusion adoption

Expertise in entire Oracle Fusion Middleware stack

Expertise in delivering end-to-end services for wide range of Industry verticals

Beta Testing on 11g of Fusion Middleware Suite

Expertise in integrating Hetrogenous applications using SOA

Expertise in implementing Grid and Real Application Cluster (RAC) solutions

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HCL’s expertise with Oracle Fusion stack

Product Version 10g Version 11g

Oracle SOA Suite

Multiple large-scale implementations.

Helped stabilize 10g implementations of multiple clients.

HCL’s StaticAnalyzer tool for detecting performance issues.

Multiple large-scale implementations.

Migration Assistant tool for 11g upgrade.

Oracle AIA & PIP(s) Implementation of AIA foundation pack, Order

to Bill PIP & Agent-assisted Billing PIP for a large telecom customer in APAC.

Co-development of OPSM pip based on AIA 3.0 foundation. Slated to release now.

Oracle BRE

Implementation of 2000+ rules for a large medical-records processing company.

Implemented both rule sets and decision tables.

Oracle BAM BAM implementations for two large insurance providers.

Oracle BPM

One of the earliest adopters of the 11g BPM product. Implementation currently underway for a large medical-records processing company.

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SOA Suite Expertise

Solution Offerings Highlights

SOA Excellence

Iterative & Incremental Development approach to provide early ROI

Enterprise SOA assessment to advice customers on Oracle SOA adoption

Expertize in developing PIP’s as per AIA guidelines

Process consulting encompassing both Oracle BPA (ARIS tools focused) and BPM / BPEL

Application Integration

Architect, Implement and Deploy

Legacy modernization

Consulting Services

Strategic SOA Road Map Consulting

Enterprise Landscape Evaluation

Business Process Evaluation

EST (Enterprise SOA Transformation)

Infrastructure architecture and HA solution implementation

Monitor, Maintain and Support

GEAR (Gather Requirement-Explore-Assemble-Rollout) for Application Integration Implementation

Rapid development and implementation using HCL SOA Integration repository

Rapid Application Integration solutions:

Oracle eBusiness Suite

PeopleSoft

CRM (Siebel, Oracle)

Business Intelligence

Salesforce.com (SFDC)

Legacy & mainframe systems

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Content Management Expertise

Solution Offerings Highlights

ECM/UCM Excellence

Dedicated Enterprise Collaboration & Content Management Practice

Cohesive team of domain experts, functional analysts & technical architects

Well established methodologies & time-tested offerings

ECM Strategy

Knowledge Management

Imaging and Process Management

Content Integration Services

Enterprise Document and Web Content Management System Deployment

Platform Consolidation

Platform Migration (Content & Application migration, Version upgrades)

Information Rights Management Services

Records Management Services

Platform Support Services

Best Practices Implementation from 50 Business Scenarios

Across diverse Clients/Geographies

Robust ready-to-deploy Pre-Configured Templates

Integrated usability engineering process with in-house capabilities

Delivers WOW user experience within the technical boundaries

Acknowledged technology & functional leadership

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Portal Management Expertise

Solution Offerings Highlights

Portal Management Excellence

Extensive experience in developing portal and web applications using different technologies

End-to-End services through Custom solutions and Product customization & implementation

Iterative and Incremental Development approach to gain early ROI for clients

Dedicated User Experience Management (UXM) practice

Portal/Knowledge/Content Management Assessment

Information architecture and User Centric Design

Business Analysis of Extranet Access Management (EAM) needs

Consulting, Design & Implementation

Web Application Development & Maintenance

Version Upgrades, Migration & Outsourcing

Infrastructure assessment and Implementation

Solutions aligning client website goals & focusing on intuitive information access

Excellent understanding of requirements from the UXM perspective

To enable better online collaboration/interactions among Portal users

Expertise in providing better e-services to the employees, partners, customers, departments and citizens

Expertise in providing common, consistent look & feel to all the applications and processes of the organization

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Identity Management Expertise

Solution Offerings Highlights

Identity Management Excellence

Dedicated Oracle Identity Management team

Established methodologies & time-tested offerings

Multiple customer implementations reducing TCO

Identity Management and Security Assessment

Security and Access Management

Directory Integration

Enterprise Single Sign On (ESSO)

Provisioning Services

Auditing & Reporting

Infrastructure architecture and HA solution implementation

Monitor, Maintain and Support

Managing Scale

Managing identity growth

Enhancing Productivity

Increased productivity by automation.

Regulatory Compliance

Right people -> Right access -> Right resources -> Right time

Providing Security

Ensuring water-tight security in a global setup.

Increasing Customer Loyalty

Improve end-user experience

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Fusion Middleware DBA/Administration Expertise

Solution Offerings Highlights

Fusion Middleware DBA/Administration Excellence

Dedicated Fusion Middleware Administration/DBA practice

Extensive experience in implementing and maitaining High Availability solutions

Environment sizing and infrastructure architecting

Multiple Product capability

Fusion Middleware DBA Implementation Services

Fusion Middleware Administration/DBA services

RAC Implementation and support

Fusion Maintenance Services

Fusion Infrastructure Maintenance

Fusion Database Upgrade & Migrations

Health Check

Performance Tuning

Business Continuity

Oracle Database Implementation and Support

Proven experience in implementations of Fusion Middleware suite - Oracle Portal, SOA, WebCenter, WebLogic, IDM, ALUI, ECM/UCM

Experience in handling end-to-end Fusion middleware DBA services

Experience in handling large support engagements in Grid and Oracle Real Application clusters

Continuous operational efficiency improvement

DBA solution center

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Case Studies

Snapshot of Key Oracle SOA & BPM Engagements

End to end process orchestration and integration for a green-filed rollout – Insurance, India

SOA and BPM Implementation, where clients old Security Request Process was also re-engineered with SOA and BPM implementation into the new SRP – Bank, Europe

FSAH integration with PeopleSoft GL – Bank, Europe

Integration of PeopleSoft HR with 20+ custom systems – Hi-tech, US

FMW re-architecture by splitting the database and also in building the generic routing logic - Virtualization Software Provider, US

Built an integrated web services system to implement oracle communications suite as part of its transformation program - leading internet services company, ANZ

IT Lead Transformation which included rolling out multiple Oracle Applications – Largest General Insurance Provider in India

IT Backbone Setup and General Insurance Division enablement – Largest Bank in India

SOA based Integration and BPM

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The Client: The largest Bank provider in India embarked on a large scale IT transformation initiative in terms of setting up the General Insurance portfolio division and HCL is involved setting up the entire IT landscape to enable speedy initiation and management of policies, Claims for more than 25 products

The IT transformation initiative included rolling out multiple Oracle Applications (Siebel CRM, PeopleSoft HRMS, Oracle Financials), Documentum, SAS MDM and eBAO (Quote, Policy, endorsement, Renewal, Claims, Sales Channel, ARAP, Operational process)

Enterprise-wide BPM implementation covering 17 key business processes covering core Insurance, HRMS, Financials, Marketing, Content Management and Master Data Management

SOA based Integration for 113 touch points between various applications

Technical Scope (Oracle Middleware BPM, SOA)

Program / Project Management, Modeling, Design and Development MW SOA architects are providing guidance on enterprise architecture and guiding HCL teams on SOA principles, Service

Identification methodology and Business Process modeling & implementation best practices Enablement of Enterprise Data Model for all business process for future scalability and ease of schema usage

HCL Solution/Role

Phased and federated based release approach is being followed. Releasing quote and new policy issuance in release I and then followed by other process in subsequent phases

Model all Business Processes that span multiple applications in the BPM layer using BPEL to orchestratethe services

BAM and SLA management enablement

Approach

Customization of applications which is highly undesirable is avoided by encapsulating Business Process Logic in the BPEL layer Loose coupling of applications is enabled by using Application Integration Architecture

Benefits

Case Study: IT Backbone Setup and General Insurance Division enablement, for a large Bank in India

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Case Study: IT Led Transformation for an Insurance Provider

The Client: The largest General Insurance provider in India embarked on a large scale IT transformation initiative to modernize and automate 5000 branches to enable speedy initiation and management of policies.

The IT transformation initiative included rolling out multiple Oracle Applications (Siebel CRM, PeopleSoft HRMS, Oracle Financials), Documentum, SAS MDM & BI and EBao (claims and policy management)

Enterprise-wide BPM implementation covering 58 processes covering core Insurance, HRMS, Financials, Marketing, Content Management and Master Data Management

SOA based Integration for 108 touch points between various applications User Based Privileges and control using Oracle IDM across Operating office, Regional office and Head quarters

Technical Scope (Oracle Middleware BPM, SOA and IDM)

Program / Project Management, Modeling, Design and Development MW SOA architects are providing guidance on enterprise architecture and guiding HCL teams on SOA principles, Service

Identification methodology and Business Process modeling & implementation best practices

HCL Solution/Role

Break up of processes life cycle by Front office, Middle office and Back office functions Model all Business Processes that span multiple applications in the BPM layer using BPEL to orchestrate

the services For data-centric integrations, use the AIA-methodology to implement loosely coupled integrations using standardized canonical data

models

Approach

Customization of applications which is highly undesirable is avoided by encapsulating Business Process Logic in the BPEL layer Loose coupling of applications is enabled by using Application Integration Architecture

Benefits

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Case Study: Next Gen Application Development

The analysis of data across multiple back-end systems was mainly manual in nature with the overall process taking close to 8 weeks. The goal of engaging HCL was to:

Reduce analysis time to 2 weeks. Use leading edge tools to build a state of the art portal that provides self-service analytics to hospitals.

Business Objective

Use BPM to orchestrate the key processes to move the data across multiple back-end systems. Interleave the application steps with human approvals and data edits.

Develop the data models to capture and compute around 2000 measures that are used by the analysis modules. Use the power of Oracle Business Rules Engine to externalize the processing rules to compute the measures and enable

business analysts to model, test and deploy rules. Use Oracle Coherence as a stable in-memory cache to hold the patient data while the measures are computed and save

the data after completion. Develop analysis reports that allow the hospitals to identify measures that are not performing well and drill down across

multiple dimensions to identify in-efficiencies in the system.

HCL’s Approach

The Client: Is an industry leader in analyzing patient data, applying AI techniques and providing analytics to leading hospitals. Based in Amsterdam, the company has operations in the UK, USA and others. They publish 250,000 articles a year in 2000 journals and their archives contain seven million publications.

Oracle 11g BPM Oracle 11g SOA (BPEL, BRE) Oracle 11g Coherence Oracle OBIEE

Tools

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Practice Enablers

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