capgemini sap response

SAP Solutions

23 September 2013

TABLE OF CONTENTS

1 Service Overview 3

2 Why Capgemini 3

3 The Capgemini Proposition8

3.1 Approach 8

3.2 Our SAP Services 11

4 Benefits 25

4.1 Summary of Proposition 26

5 Pricing 26

6 Rightshore® 26

7 Ordering & Invoicing Process 26

8 Termination Terms 27

9 References 27

10 Trial Service 27

11 Further Information 27

G-Cloud service definitions

1 Service Overview

Capgemini, as a winner of the SAP Award of Excellence for eight consecutive years, Capgemini is one of the largest SAP systems integrators globally. Capgemini’s portfolio of SAP services includes Design, Development & Implementation, Upgrade & Modernisation, Support & Maintenance, Management Information & Reporting, Integration, Mobile, Roadmap & Enhancements, Training & Enablement, Centres of Excellence and Consultancy.

2 Why Capgemini

SAP Practice Experience

As a winner of the SAP Award of Excellence for eight consecutive years, Capgemini is one of the largest SAP systems integrators globally. With a global SAP staff headcount in excess 13,500 SAP resources bringing innovative solutions to over 1,300 clients globally in 2012, from all major industry sectors and geographies.

More than 13,500 SAP resources globally

4,400 skilled resources in EMEA which includes 320 in UK & Ireland

More than 1,300 clients worldwide in 2012

Practitioners have on average 8+ yrs SAP exp.

SAP Practice

Figure 1: SAP Practice Overview

Capgemini blends industry knowledge, technology, and the business experience of its seasoned professionals, to deliver services that consistently meet client expectations and deliver measurable results. Our SAP capabilities are further enhanced with our alliance with SAP.

Going beyond our experience in SAP products, Capgemini brings our clients innovative solutions and delivery models. Our solutions and implementation methodologies are built on Capgemini’s deep industry experience and leading practices, and our extensive capabilities in systems design, deployment and support.

We have SAP Solution Centres worldwide but our UK customers are supported largely from the UK and India where we have a combined workforce of over 4000 SAP resources respectively with a range of certifications including SAP, PMP, Prince 2, ITILv3 and Six Sigma.

Due to Capgemini’s strength in providing excellence in delivery, SAP has designated Capgemini as a leading Global Integration Partner since 1993. We strive for excellence in delivery as well as leading edge in technology & innovation around SAP’s solutions to


the benefit of our joint clients. Together, Capgemini and SAP have proven their ability to implement effective, customised joint solutions that exceed client expectations. Capgemini is a true partner in SAP transformation as we deliver a full range of services across the entire lifecycle of an SAP implementation including design, implementation, hosting, production support, and efficient long-term system maintenance and management.

Capgemini has been positioned as a ‘Leader’ in Forrester’s Global SAP Implementation Provider’s survey (Q2 2011). In its most recent ‘Magic Quadrant for SAP Application Service Providers, Europe’ dated Dec 2011, Gartner ranked Capgemini as a ‘Leader’ and among the Top three SAP Service Providers in Europe.

Capgemini-SAP partnership

Capgemini has often been the first, and sometimes the only, implementation partner for many of SAP’s strategic initiatives providing high-quality certified resources, supporting co-marketing activities and participating in product ramp-up. Today, we are one of the largest SAP systems integrators globally.

Some of the initiatives where we have participated in are listed below:

Partner with SAP on Vanderlande’s RFID Experience Centre, one of the leading RFID initiatives in the Netherlands

Joint Capgemini/SAP Centre of Excellence in Walldorf, Germany focused on Innovation excellence

Ramp Up Partner for SAP Solutions such as BI, CRM 7.0, Enterprise Portal, Mobile Engine, NetWeaver, SRM, WAS, XI and xApps

SAP IVN (Industry Value Network) member for Utilities, CP, Public Sector and Distribution

We deliver a full range of services across the entire lifecycle of an SAP implementation including design, implementation, production support, and efficient long-term system maintenance and management.

This partnership helps our clients implement customised, highly functional solutions that add value to the enterprise. Capgemini’s SAP consultants have an average of eight years experience with cross–industry SAP solutions. Using our five-phase approach, starting with our RapidStart programme, they skilfully implement such solutions as ERP, SCM, CRM and other relevant SAP solutions. Our Rightshore® approach leverages 19 delivery centres spanning 13 countries to supporting SAP projects, ensuring the quality of the client’s investment while reducing their total cost of ownership. We collaborate on making joint marketing initiatives and in jointly defining solutions and market-leading propositions.

Awards and Recognitions

Over the past five years Capgemini was awarded with the SAP Pinnacle Award four times, which demonstrates our long lasting, strong and successful relationship with SAP. List of recent SAP awards and recognitions include:


2012 SAP NA Partner Impact Award for IT Outsourcing

SAP Pinnacle Awards 2012 Winner in the two categories “Transformational Award: Unwired Enterprise” and “Business Process Outsourcing (BPO) and Business Process as a Service (BPaaS) Provider of the Year”

SAP Pinnacle Awards 2012 FINALIST in the categories “Transformational Award: Analytics Impact” and “Quality Award: Quality Partner of the Year”

2012 SAP Innovation Award in the Netherlands

2012 Best SAP Partner Award in Italy

2012 SAP Partner Impact Award for Mobility in Europe, Middle East and Africa (EMEA), and Germany, Austria, and Switzerland (DACH)

2012 UK SAP Partner Award for Quality Excellence , second year in a row

Analyst Ranking Gartner positions Capgemini as a

leader in the North America SAP Implementation Service Providers Magic Quadrant. (2012)

IDC positions Capgemini as a Major Player in the IDC Worldwide SAP Implementation Marketscape Vendor Assessment. (2012)

Gartner positions Capgemini as a leader in Europe's SAP Application Services Provider Magic Quadrant. (2011)

Forrester positions Capgemini as a leader in the Global SAP Implementation Providers survey. (Q2 2011)

Gartner positions Capgemini among leaders in the North American SAP Magic Quadrant. (2010)

Gartner positions Capgemini among leaders in the North American CRM Service Providers Magic Quadrant. (2010)

SAP Global Partnerships and Certifications:

SAP Global Services Partner: This certification demonstrates the breadth & depth of our SAP capabilities around the world to assist clients in their SAP Lifecycle journey through Design, Build, Test, Deploy & Run phases.

Globally Certified RUN SAP Partner: With this certificate SAP acknowledges our capabilities to provide support efficiently across the lifecycle design, set-up, operations, and optimisation. In addition, we have been re-certified as a Run SAP Implementation Partner on November 15, 2010 and again in Dec 2011.

Global SAP AMS Certification: This global accreditation is confirmation from SAP of the quality of our industrialised support capabilities throughout the entire application management lifecycle.

Capgemini also has certifications in the following:

Certified Globally for Application Lifecycle Management

Certified in Run SAP Methodology

SAP PartnerEdge Channel Program Gold Certified Partner

Capgemini All-in-One Certified Solutions: RapidPath for Medical Devices; EnergyPath for Energy Services; HCM EDGE pre-configured SAP HCM Solution

Capgemini Differentiators:

Recognized Market Leader

SAP, analysts, and clients recognize us as a Market Leader. We have an SAP practice that is deep in experience and have a proven track record of progress. We have delivered many successful on time, on budget implementations with reference able


customers for SAP. We have maintained close relationships with our clients and have done many follow on projects after large implementations.

Tested Approach and Methodology

We have shown how we will use our methodologies, tools and accelerators to guide your project. Capgemini and our clients have used these tools on many projects and many of our clients continue to use tools from the methodology on subsequent projects.

Great Working Relationship with SAP

Our relationship with SAP allows us to access all parts of their organization at the right time to deliver a high-quality solution on time and on budget. We have been recognized in numerous areas by SAP as a “go to partner” for thought leadership and implementation excellence.

Organizational Change Excellence

Capgemini has a robust and well-established organizational change methodology that is a cornerstone of our service offerings. Our approach to change is one of integration into the project team. It is essential that our change consultants become extremely familiar with the design being developed and the business it will be deployed into, know each of the stakeholder and end user groups and their specific needs, and evaluate the readiness of each of the groups to absorb the proposed changes.

With in depth knowledge of these three areas, our team can develop a change and training plan that is tailored to each audience’s particular need. We advocate spending time in the field with your stakeholder and end user groups to immerse them in knowledge about how the project is progressing and the changes they should expect. Each of our consultants (regardless of discipline) is fundamentally grounded in organizational change principles.

Our Passion for Understanding Your Business

Throughout this document, we will demonstrate our knowledge of your business, the drivers behind this initiative and the issues we know you have ahead of you. Though only working together for a short time, we have already learned a lot about your business. Our people thrive on getting to know a client’s business and bringing our experience to bear in a collaborative way that grants you your specialization and shares ours. We will not pretend to have all the answers in the rest of this document, but hope to demonstrate how we think through an issue or an approach so that you can better evaluate our style of consulting.

We Team with Our Clients

Capgemini’s core value of working with you in delivering solutions parallels Client’s goal to assemble a joint team to complement and support your resources, rather than dictating the answers to you. We help unify your team of talented resources and facilitate their progress. By working closely together, we are able to share knowledge of solutions and leading practices with your employees.


Our Broad-based Consulting Capabilities Enable Us to Help Transform Companies, Not Just Change Out Systems

Our breadth and depth of skills allow us to bring thought leadership and delivery capabilities to you covering a wide range of topics: from strategic planning to solution delivery and performance measurement; from revenue enhancement to supply chain efficiency; from packaged systems implementation to custom development; and from organizational change management to technical architecture integration.

Regardless of our global size and presence, Client will not be just another client and project. Helping you realize the value of your SAP investment over time is paramount to us

Going beyond our specialization in SAP products, Capgemini brings our clients innovative solutions and delivery models. Our solutions and implementation methodologies are built on Capgemini’s deep industry experience and leading practices, and our extensive specialization in systems design, deployment and support. Capgemini has preconfigured industry specific solutions, such as Retail, Consumer Products, Wholesale Distribution and Energy Services, as well as HCM EDGE, our high quality proprietary HCM template solution that can be deployed across industries and countries. Our capabilities around cloud-based solutions, mobility, analytics, and procurement are unique in the market, as is OnePath, Capgemini’s SAP Business Suite “as a service.” Our Rightshore® capability and Distributed Delivery Framework allow our clients to leverage SAP practitioners in 22 delivery centers around the world to deliver cost-effective solutions.

Centers of Excellence (CoEs)

Capgemini invests in numerous COEs dedicated to both technology capability areas such as SAP, Oracle, Integration, Testing, and industry and process focused areas such as Energy, Utilities, Chemicals, Manufacturing and Supply Chain, etc. The COEs act as knowledge and innovation incubation centers and provide acceleration to the programs. The COEs are designed to help Client get access to subject matter specialists (SMSs) and Proofs-of-Concepts for complex areas, and also are designed to support flexible ramp-ups via their pools of resources.

Global Capabilities and Industrialized Delivery

Capgemini has invested in global centers that address the requirements of Client. Our Rightshore® delivery model that provides the appropriate balance of the preferred talent from multiple locations, working as one team to help create and deliver the preferable solution for clients.

Our teams across the globe leverage a homogeneous and continuously improving delivery capability, based on a number of principles implemented through a dedicated delivery management organization - DELIVER, the Capgemini Global Methods Environment. DELIVER supports Capgemini’s service offerings by providing frameworks, methods, techniques and tools for managing and delivering projects and services. Client can thus benefit from the improved productivity through reuse, simpler and more reliable solutions, shorter lead times and lower risks.


Cultural Alignment

A collaborative culture it is part of the Capgemini DNA. The ability of Capgemini to effectively collaborate with Client and the work in your ecosystem is an important factor. We understand this -- we appreciate it -- and we support to fostering a spirit of teamwork that places the needs of Client first and foremost.

Capgemini differentiates itself from its competitors through our strong client base, geographic spread, expansive service offerings and solutions, and talent of its resources. We recognize that Client requires a team who can develop and sustain a constructive and open working relationship throughout the lifecycle of this initiative. We will help work to building a relationship through our Collaborative Business Experience™. Backed by over three decades of industry and service experience, the Capgemini Collaborative Business Experience™ makes companies stronger by combining what they do with what we do to improve on performance.

From a Global Delivery perspective, the key areas that serve as our primary differentiators – Our People, Relationship and Accountability, Extensive Collaboration, Integrated Offering, Large/complex projects, Leadership, and Rightshore® Delivery Approach. While each area is equally important, we believe our integrated SAP certified solution offering of HCM EDGE sets us far apart from our competitors. We recognize that for the Client’s solution we will leverage our templates and resources for this implementation.

3 The Capgemini Proposition

3.1 Approach

SAP Service offerings

Going beyond our experience in SAP products, Capgemini brings our clients innovative solutions and delivery models. Our solutions and implementation methodologies are built on Capgemini’s deep industry experience and leading practices, and our extensive capabilities in systems design, deployment and support. Capgemini has preconfigured industry specific solutions, for industries including Retail, Consumer Products, Wholesale Distribution and Energy Services, as well as HCM EDGE, our -internationally recognised proprietary HCM pre-configured solution that can be deployed across industries and countries, for large and small clients.

Our capabilities around cloud-based solutions, mobility, analytics, and procurement are unique in the market, as is OnePath, Capgemini’s SAP Business Suite “as a service.” Our Rightshore® capability and Distributed Delivery Framework allow our clients to leverage SAP practitioners in more than 22 delivery centers around the world to deliver cost-effective solutions.


Software and services are bundled and paid for on a recurring monthly basis

You get all the benefits of Capgemini and SAP without any up-front capital expenditures

Advantages such as flexibility, reduced complexity, lower total costs, and quicker time to value

OnePath

True multi-tenant, subscription-based solution, runs on SAP’s proven Supplier Relationship Management (SRM) platform

Capgemini can provide a full suite solution, including procurement business process outsourcing (BPO).

Procurement Services

Delivers SAP’s world class HCM Suite, including proprietary templates of leading practices for companies across industries and countries

Proven templates for HR processes and organization structures

Reporting on a single database

SAP for HR

Complete suite of world-class, end-to-end SAP enterprise mobility solutions in a managed services environment

Delivers financial flexibility, reduced complexity, and accelerated time-to-value for companies worldwide

Mobility as a Service

SAP HANA Solutions

Enables large and small companies to put big data to work for them

Helps create a big data strategy, and implement SAP HANA to bring that strategy to life

Capgemini’sInnovative

ServiceOfferings

Allows a company’s mobile workforce

to access and feed SAP applications

Users can improve data accuracy, productivity, and resource utilization and reduce costs.

The solution eliminates the complexity, disconnects, and expense of third-party applications.

MobileSolutions

Our strategic partnership with SAP extends beyond an alliance and enables the leading SAP partners and resources in the world to maintain solutions – efficiently and optimally for our clients.

Project Management

iSAP Method Overview

Capgemini has developed a Technical Implementation approach based on the industry standard methodology Accelerated SAP called iSAP (Industrialised SAP). iSAP takes the value that Accelerated SAP offers and adds extensions in a number of key areas.

Key enhancements to ASAP in iSAP:

Recognition that Testing is a distinct project phase (Integration Testing), separate and apart from Realisation “build”

Early involvement of the Technical Development team, in terms of definition of development requirements during Business Blueprint

Solution Manager driven business scenario approach to process documentation

Lifecycle Data Management integrated throughout the project

Project management activities and deliverables in Capgemini’s Unified Program Methodology (UPM) based on both a combined PMBOK and CMMi approach augmented with LEAN visual management approaches

Template based Business Process Models; and

Additional templates to standardise work

The iSAP method defines various components, phases and work streams covering the full engagement life cycle and a single work stream encompassing all aspects of engagement management, as depicted in the image below:


ProjectPreparation

Blueprint RealizationBuild

RealizationTest

Preparation and Go-Live

Support

Business Process Excellence

Development (RICEF, BI, Portal)

Data Management

Solution Technical Infrastructure

Organizational Change Management

Project ManagementEn

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Solution Manager and ASAP v.7Unified Program Management

LeanIndustry Solution SetsS

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Figure 2: iSAP Methodology

Each wave follows the following stages:

Project Preparation - This would cover initial planning and preparation for the SAP implementation project. We would leverage iSAP to create a single and smooth work plan in collaboration with our clients

Business Blueprint - Create the Business Blueprint, which delivers detailed documentation of the results gathered during the design workshops. Workshops would be leveraged for capturing Business Scenario and Detailed Business Requirements. The project team would seek our clients’ Finance and other Business users’ participation in these workshops. Documenting security requirements and technical architecture design would be other key activities

Realisation Build and Test - This phase implements the business process requirements based on the Business Blueprint. It is accomplished with Configuration and Development activities, utilising SAP leading practices to enable business processes as they are best accomplished in SAP. After unit testing, there would be two Integration Test (IT) cycles, followed by User Acceptance Testing. Data migration mock conversions and load cycles would be performed before each test cycle

Final Preparation and Go Live - Cutover activity would be performed during this phase. It would enable the required technical Production environment, followed by Business Cutover activities to bring in required Master and Transactional Data for Business readiness

Post Go-Live Support - This phase includes 4 weeks of support to end users on “how do I” type questions and provides technical break/fix advice after transitioning to the ongoing AM support team from the point of go-live

Unified Project Management

A well functioning Project Management Organisation (PMO) and governance structure is critical to the success of complex initiatives and our Unified Project Management (UPM) method integrates industry standards (including SEI’s CMM and PMI’s PMBOK) and


leading practices to provide process guidance in 13 key areas across all phases of the project’s lifecycle.

UPM addresses all aspects of managing large transformation and systems implementation deployment programmes. These include not only the fundamental components for project execution, such as issue management and status reporting, but also components key to project success such as communication, business involvement, risk management, change control and quality control. Templates and samples help teams quickly develop related procedures, forms and reports to use on engagements. As a management method, UPM is used in conjunction with our iSAP implementation method. The table below outlines the UPM method streams (or process areas) and related activities and deliverables:

Quality Assurance

As part of the Capgemini Quality Management System (QMS), DELIVER, Capgemini has put in place processes, polices and artefacts to provide appropriate levels of quality assurance and compliance monitoring are in place to deliver against these standards. For example we regularly schedule technical Quality Assurance (PQA) reviews throughout the lifecycle of a project as part of this PQA an Architectural review is conducted which confirms that the project is meeting the stated standards and meeting other Non-functional requirements such as interoperability.

DELIVER is aligned with ISO 9001:2000, supporting all our services with roadmaps, frameworks, methods, templates and tools for delivering any engagement we undertake. We have achieved ISO accreditation for provision of consultancy and IT services to the Public Sector and many areas are also TickIT compliant. Project management in DELIVER is based on and fully compliant with PRINCE2; Operations Management is fully aligned to ITIL.

Change Management

Effective change management increases the likelihood that a project will be completed successfully and that anticipated benefits will be delivered. Capgemini’s approach to change management is supported by our experience of 100’s of global implementation programs. It addresses the political and emotional aspects of change as well as the rational and so covers all the most likely areas of resistance. Our approach identifies that the known risks of implementation failure are managed, lessons of success from our past experience are leveraged and resources and effort can be allocated in the most appropriate way. This approach to change tackles systematically the specific areas that typically cause major transformation programs to fail and therefore increases the likelihood of success for the program.

3.2 Our SAP Services

Capgemini offers a comprehensive suite of SAP solutions and services from across the project lifecycle, which can be purchased either in combination or individually. For more information on our SAP services, please visit: http://www.uk.capgemini.com/sap.


http://www.uk.capgemini.com/sap

3.2.1 SAP Design

iSAP Design by Exception and Business Process hierarchy

Capgemini has developed an approach which delivers the best from the SAP solution for local government, focusing on the ERP components which deliver the most benefits in the shortest timescales.

The starting point for the business process analysis and design is our standard ATLAS Local Government template solution. Our experience has been crystallised into the Capgemini Local Government Template, which has been developed using our experience from recent SAP implementations with Gloucestershire, Surrey, Dorset, Derbyshire and West Sussex County Councils.

Capgemini has commissioned its own ATLAS project to consolidate and harmonise the key elements of our local government SAP experience, maintaining a complete set of business process flow diagrams, processes and procedures for the optimum local government SAP solution. This solution has also been set up and configured on Capgemini’s own demonstration system, so that it is available to be used as the basis of any future local authority SAP projects. This provides a well developed set of processes, roles and workflow framework.

You will have specific requirements at both corporate and individual services levels that will need to be addressed, and while for some of these will use the standard solution, for others there will need to be some specific, tailored design. Capgemini therefore proposes the following approach:

You will establish a ‘design authority’ which will oversee the design architecture from the business perspective, manage a governance process to approve all changes and developments, and work with the Capgemini design team and client design resources to build the process and workflow requirements

A review of all current processes, systems (manual or otherwise), with the express aim of understanding what existing processes will be replaced using the new standard solution and what needs to remain and be interfaced, integrated or otherwise accommodated to provide an end-to-end solution

Together with your project and services teams we will conduct a series of design workshops focused on how the implementation of new, standard processes may require changes to any remaining external processes. Together we will also design the processes, workflows and configurations that are required, using the standard solution except where a clear business case can be made to approve a deviation from the standard solution. This creates the process and workflow blueprint based strongly on the standard solution and also incorporating in the design those processes that sit outside the standard solution.

“Design by Exception” (DbE) is one of the key pillars of iSAP methodology with the core objective to minimise the redundant efforts in designing the solution. Design by Exception considers the business exceptions specific to your industry and how to deliver these with minimum efforts whilst adopting wherever possible the standard functionality provided by SAP. Each exception needs to be justified with a clear alignment with the overall business case of the solution.


Capgemini has successfully adopted DbE as a natural component of iSAP Method. This focuses on end-end business processes not limiting to the scope of software modules.. Implementing business process models supported by Solution Manager and standardising functional design documents to reflect the DbE method are an integral part of the process.

Figure 3: Accelerators to Support Design by Exception

Design by Exception supported by Business Process Hierarchy

The backbone of iSAP Value Stream Management is the iSAP Business Process Hierarchy; which serves as a canvas for mapping customers Business Processes into structured, measurable and traceable building blocks. These building blocks help in managing customer’s requirements right from Blueprint Workshops through to Configuration and User Acceptance phases.

iSAP has leveraged SAP Best Practices to extract Level 3 Business Processes and fit them into the iSAP Business Process Hierarchy. This enables the design phase to start with the Best Practices as a base and if needed, bridge any gaps through progressive elaboration.


With iSAP Value Stream Management, organisations can gain several benefits, since it is:

A proven methodology that leverages a Design by Exception approach to implementation

Thoroughly documented scenarios that detail both business and technical perspectives

Detailed Business Process Hierarchy mapping the SAP solutions

Library of Business Process Flow Diagrams and Business Process Procedures as effective inputs for workshop discussions

Effective management of requirements through seamless documentation templates

Using iSAP Value Stream Management During Blueprint Phase

End to End Value Stream Workshop: In iSAP Business Process Design-by-Exception (DbE), the below mentioned sequence of activities are followed:

End to End (E2E) Scenario workshops are conducted to understand the scope of the project

Individual processes are identified within the E2E Scenario and listed in a BPML

o Process Design workshops are conducted based on DbE approach

o Process KPIs and requirements are captured

o Process Flow Diagram is picked up from iSAP repository and customised to reflect the exact business process definition

o SAP Best practices are reviewed for adoption

o Suggesting SAP Best Practices helps deliver process improvements prior to technology implementation

o Redundancy like Unnecessary steps, Inspections and Decision Loops that provide no value are targeted and eliminated

o Key Decisions are taken for configuration requirements – document types, number ranges, item categories, etc.

o Functional Gaps and Gap Mitigations are documented

o Workshop facilitator supports for simple mitigations, workarounds or process changes

o Developments are treated as the last option

o High level Functional Specifications are documented

o User Roles and Authorisations are documented from Process Flow Diagram

Process Workshops

Final sign-off is agreed upon by

This iteration is performed for each process in the E2E scenario. Design documents for all the processes are uploaded to the Solution Manager


3.2.2 SAP Development & Implementation

In the context of this project, Capgemini has developed a Technical Implementation approach based on the industry standard methodology Accelerated SAP called iSAP (Industrialised SAP). iSAP takes the value that Accelerated SAP offers and adds extensions in a number of key areas.

Key enhancements to ASAP in iSAP include:

Recognition that Testing is a distinct project phase (Integration Testing), separate and apart from Realisation “build”

Early involvement of the Technical Development team, in terms of definition of development requirements during Business Blueprint

Solution Manager driven business scenario approach to process documentation

Lifecycle Data Management integrated throughout the project

Project management activities and deliverables in Capgemini’s Unified Program Methodology (UPM) based on both a combined PMBOK and CMMi approach augmented with LEAN visual management approaches

Template based Business Process Models; and

Additional templates to standardise work

The iSAP method defines various components, phases and work streams covering the full engagement life cycle and a single work stream encompassing all aspects of engagement management.

3.2.3 SAP Upgrade / Modernisation

Capgemini is a premier global SAP Partner and we have been since 1993. During this period, we have undertaken many hundreds of SAP upgrades from some of the earliest versions through to Business Suite 7 where we are one of SAP’s Roll-out partners. Capgemini has helped clients with over 1,000 SAP Upgrade projects. The analysts rank our ERP practice as being the third largest in the world and the second largest in the UK.

In order to allow our customers to exploit our knowledge and experience we have developed an SAP Upgrade approach that we call ValueUpgrade.

The ValueUpgrade approach builds on the SAP ASAP approach for upgrades but includes specific Capgemini tools and accelerators to improve our ability to deliver SAP upgrades to a high quality and a lower cost.

A fast, cost-efficient SAP upgrade service tailored to your organization’s unique needs

Changes and continuous improvement hold the key to success in today’s competitive business environment. As a result, system upgrades are now seen as an essential first step in any IT transformation program, enabling organizations to keep pace with current business trends by leveraging the latest functionality. As a global organization with a


wealth of specialist expertise distributed around the world, we are ideally placed to deliver a rapid, high-quality and trouble-free SAP upgrade that benefit from our superior economies of scale.

Your priorities, your project

Our unique Rightshore® approach to customer projects combines all of the advantages of local account management and project delivery with the cost efficiency and rapid scalability of highly skilled, specialist resources based off shore. Our unique SAP Value Upgrade solution employs these resources strategically, creating a series of substantial advantages for our clients. Crucially, it is the customer that chooses the optimum combination of resources to suit their own unique needs. The rest is seamless.

Industrialized SAP Upgrade Factory

Skilled resource availability is an important aspect on all projects. We have an Industrialized SAP Upgrade factory run from our India centres to address this.

The factory is composed of flexible resource pools who are dedicated to the successful execution of SAP upgrades. The factory enables an industrialized way of thinking and working, with several projects ongoing at the same time, using consistent tools, processes and methods. By using a common team of people it facilitates effective

knowledge transfer and sharing of information relating to new product releases or challenges relating to the execution of upgrades.

The team applies industrialization and Lean techniques to address that the upgrade process is repeatable, of a good quality and cost effective. Through our vast experience from projects, we have developed many ready templates that include checklists, delivery documents, process templates, test scripts which helps delivery support

and quick turnaround providing solutions to our clients from offshore centres.

Tools and Accelerators

To assist in the scoping of an upgrade project we have a tool called “Capture” that can make a detailed assessment of your existing SAP solution. This will require installation in your SAP estate as it is based on the SAP ABAP stack. This tool is certified by SAP and can accelerate the assessment process for Development area to a great extent. It makes little impact on resources as it runs and leaves no residual impact after it is deleted. It is such a low risk solution that it has been run on high security systems across the globe.

3.2.4 SAP Support & Maintenance

Capgemini will deliver SAP Application Management Services (AMS), in line with service levels required, using resources from our SAP competency centre, in alignment with our DELIVER framework, which is Capgemini’s global methods environment and provides


common processes for Incident, Problem, Change and Service Delivery Management. It also captures best practices world-wide and is aligned with ITIL v3. DELIVER provides a framework with common methods, techniques and toolsets to implement any programme or services.

Our Proposed Delivery Approach will consist of the following elements:

Service Transition

Service Delivery and Management

Service Transition

Capgemini understands the criticality of a seamless transition required and proposes to use its tried and tested Capgemini DELIVER Transition Methodology to provide an accelerated transition that balances speed with value, fast and efficient KT, seamless takeover of AMS services in each stream based on service level requirements with the objective of minimising risk and ensuring transparency to business at each stage.

Capgemini brings in a set of parameters which will enable the Transition is fully effective and in line with the customer’s expectations. Some of these parameters are:

Focused Transition Group who specialise in carrying out the transitions. This team helps bring relevant experience of carrying out similar transitions across the various industry domains and verticals

Methods and Tools: Capgemini will use its methods and tools to carry out the transition activities. This will enable transition activities to be carried out in a formal and structured manner

Online repository to store information shared by the customer and the documents prepared by the Knowledge Transfer team will be stored in a secure and central repository

Service Delivery and Management

Capgemini will oversee on-going service management, maintenance, minor enhancements and user support from the actual completion date of Transition for the in-scope services. The Service Delivery Manager will have primary responsibility for delivering the service in accordance with agreed-to Service Levels.

At a high level, Capgemini accomplishes this through the following key activities:

Application Maintenance: Conducting corrective maintenance activities required to make SAP application available at the required level in its released functional form. Corrective maintenance is the correction of reported faults that impair the availability or use of applications, according to classifications of criticality: critical, high, minor and cosmetic

Application Enhancements: Managing the process of planning, designing, coding, testing and implementing enhancements to adapt to changes in data or processing requirements, improving the applications performance and cost-effectiveness, and to add new functionality to the system

Service Control: Managing the service to achieve contracted service levels, utilising our leading practices in the areas of Change Management, Configuration Management, and Release Management by the establishment of Change Control


procedures, Interface Control procedures, Version Control procedures and Release Control procedures

Service Planning: As part of overall Service Level Management, reviewing service levels and measurements and adjusting SLOs as necessary to meet changing requirements. Service levels will be established and adapted as needed over time to represent the needs of Client’s business

Quality Management: Establishing and maintaining a Service Quality Plan (SQP) according to DELIVER standards, including the quality review procedures. This will include the quality review of deliverables and services from other external parties as mutually agreed upon

Service Evolution: Proactively taking Client’ applications forward to exploit technical developments and gain business advantage. This unique aspect of Capgemini’s Delivery Phase is designed to provide formal communication processes to allow for the evolution of processes, service levels, and reporting to meet Client’ ongoing business requirements

Governance

Capgemini will collaboratively develop a governance model with Client to incorporate and manage the integrated service delivery organization. Specifically, it would define the governance organization covering: Roles, responsibilities and objectives, Meeting timetable and objectives, Contract Change Management, and joint communication framework.

Delivery Processes

To provide customers with the highest quality solutions, Capgemini will employ our DELIVER methodology, which specifies the roles, responsibilities, processes and deliverables to manage engagements. DELIVER is CMMi and ITIL-compliant in its delivery approach for SAP Application Management. It enables Capgemini's Service Delivery and Project Managers to effectively manage the relationship with Customers so that the services we provide are aligned with evolving objectives.

While DELIVER provides an overall framework for delivery, its real strength comes from the modular design – which enables plugging in world-class methods that enable us to tailor Service delivery to meet the specific needs of the Engagement (size, type, region, etc.).

Capgemini’s Support & Maintenance team will deliver SAP application support in accordance to well defined Service Delivery Processes of Incident Management, Problem Management and Change Management, which are described in detail in the following section.

Incident Management

The objective of Incident Management will be to restore normal service operations in the quickest possible time with minimal business impact by maintenance of service levels. The main role of Incident Management is to monitor and manage the progress of incidents across the various stakeholders, retaining ownership until a work-around solution or permanent fix has been found and implemented. Capgemini’s process covers any incident, external or internal, which impacts directly or indirectly the services provided by Capgemini within the agreed Service Level Agreement.


The key stages of our Incident Management process are:

Incident Identification and Logging

Incident Categorization and Prioritization

Major Incident Management

Initial Diagnosis and Escalation

Resolution and Recovery

Incident Closure

Incident Monitoring

Problem Management

The goal of Capgemini’s Problem Management process is to identify and resolve the underlying root cause of incidents to reduce related incidents across all streams.

The key elements of our Problem Management process are:

Problem Identification and Analysis (including problem logging)

Problem Resolution

Problem Closure and Monitoring (including problem closeout, tracking of unresolved problems, problem escalation procedures and reporting practices)

Change Management

Capgemini has significant experience managing change for a large number of clients across many environments and locations worldwide. Underpinning this experience is our DELIVER methodology that supports industry-standard processes.

The goal of the Change Management process is to see that consistent methods and procedures are used for efficient and prompt handling of all changes. This will reduce the number of change related incidents and minimise the impact on service quality, while consequently improving the day-to-day operations of the organisation.

Continuous Service Improvement Process (CSIP)

Capgemini has a proven track record of providing tangible productivity improvements for our clients. It is inherent in our service delivery approach, starting with the transition phase and continuing throughout the life of the partnership. Our Continuous Service Improvement Process (CSIP) is designed to use our existing resources, dedicated to the core service, to provide year-on-year improvements. This will be applied on all our engagements and will enable client to gain the desired productivity improvements, along with essential cost savings.

Capgemini’s CSIP is based on ITIL best practice framework and we will primarily look at CSIP for improving Service Level Key Performance Indicators. This program is based on capturing every issue raised in relation to the service in an issues log file or service improvement log. At the service review meetings, each issue or improvement item in the log files will be reviewed and actions agreed.

In the many years that Capgemini has been providing SAP application support services to our clients, we have gained extensive experience and capabilities in the area of


technology, people, processes and innovation. These learnings have been captured and formalized in our approaches, and it is our aim to continuously strive to apply this knowledge in support of our clients.

3.2.5 SAP Management Information & Reporting

The most important step in any approach to SAP BW - BO projects is to find the right sponsor. Our experts then help you draw up the most appropriate roadmap for your business intelligence solution.

Capgemini starts the implementation process by rolling the complete solution out in a select number of departments and using a limited number of KPIs. Once the solution is functioning effectively, it is quickly extended or rollouts to target all other KPIs in different department or countries

Capgemini recommends a phased, incremental approach to developing a SAP BW - BO environment that begins with the development of a baseline design footprint or ‘blueprint’. The SAP BW & BO Blueprint outlines the “end-state” vision for an enterprise solution but approaches delivery in an incremental manner. The first phase will focus on developing the foundation for enterprise architecture and delivering the highest priority information to the end-user quickly. Each subsequent phase builds upon the functionality of earlier phases, ensuring continuous delivery of value to the user community.

Once the baseline is identified during blueprint phase, Capgemini uses a standardized approach for delivering SAP BW-BO scope which includes phases like Project Preparation, Business blueprint, Realization, Final Preparation & GOLIVE with support.

Different Phase of Implementations with Key Activities & Deliverables

Project Preparation

The purpose of this phase is to provide initial planning and preparation for the GSC’s SAP BI implementation. We will agree upon and communicate the objectives, scope, business drivers and priorities. This phase establishes the project methodology, infrastructure, governance, and implementation plan for the SAP BI steam.

Key Activities Key Deliverables

Initial Project (the BI work steam) Planning and Scope Validation for Wave 1

Functional and Technical Requirements Planning

Review and Sign-off

Definitive Project Schedule and Staffing Plan

Hardware and Software Plan (if necessary)

Kickoff Documentation Set

Project Preparation Checklist Review and Signoff Document

Business Blueprint (Design)

The purpose of this phase is to create the business blueprint, which is a detailed documentation of the results gathered during requirements workshops. During this phase


one of the more significant tasks is to design “to-be” architecture and data model to support the SAP BI data warehouse solution.


Requirements Analysis

Establish Development Environment (if necessary)

Information Delivery Definition

Application and Technical Design

Define Training Approach

Define Testing Approach

Initiate User Roles and Authorization

Finalize Realization Plan

Blueprint Validation

Review and Sign-off

Business Blueprint Document

Gap Document

Development System Setup

Field Definition and Data Mapping strategy

Data Conversion / Sourcing and Interface Functional Specification

KPI Functional Specification

Updated Project Plan

Training Plan

Testing (unit, integration, acceptance) Plan

Business Blueprint Checklist Review and Sign-off Document

Realization (Build & Test)

The purpose of this phase is to activate new content and develop new objects that support the build of the data warehouse layer of the SAP BI system. The objects that are created are the objects that were defined as component of the evaluation performed in blueprint. Performance tuning activities, such as aggregates and indexing are addressed in this phase.


Configuration and Confirmation

Establish Quality Assurance Environment (if necessary)

Establish Production Environment (if necessary)

Final Configuration and Confirmation

Prepare and Coordinate ABAP Development

Develop Conversion Programs

Develop Application Interfaces

Establish User Roles and

Configured Systems

Technical Specification and Documentation (Star Schemas, Queries…)

Completed Conversion Programs

Technical Test Plan

Unit and Integration Test Results

Quality / Training System Setup

Production System Setup


Roles and Authorization Specifications

Realization Quality Checklist and Sign-



Authorization Concept

Test Processes and Systems

Training Material Development

Quality Management Realization

Review and Sign-off

off Document

Final Preparation

The purpose of this phase is to complete the final preparation (including testing, end-user training, system management and cutover activities), to finalize GSC readiness to go live with SAP BI. This phase also serves to resolve all crucial open issues. On successful completion of this phase, the production environment will be rolled out to users.


Site Preparation

Conduct System Stress Tests

Deliver Power End User Training (BI Reporting, BI Administrator)

System Management

Detailed Cut-Over project Planning

Cut-Over

Update Quality Management

Review and Sign-off

Production System

Processes (Batch, Data Load…)

Pilot Site Readiness / Sign-off

Trained People

Cut-Over Test Plans and Results


Deployment Quality Checklist and Sign-off document

“Go / No-go” Decision

Go Live and Support

The purpose of this phase is to move from a pre-production environment to live production operation. GSC must set up a support organization for end users, not just for the first critical days of production operations, but also to provide long term support. During this phase, end users usually have many questions. There must be a solid end user support organization easily accessible to all end users. This phase is also used to monitor system data loads and to optimize overall system performance. Finally, the completed project is closed.



Wave 1Go-live

Migrate to Production Support Mode

Review and Sign-off

End User Documentation

Optimization Reports and Lessons Learned

Project sign-off Documentation

3.2.6 SAP Integration

Capgemini has extensive experience of integrating many complex interfaces together, using SAP Process Integration. SAP Process Integration is a proven integration tool, designed to handle a large amount of data, across a large number of interfaces. It is used at many large organisations, including many large utility companies and government departments such as HMRC. For example both the Stamp Duty and RTI interfaces at HMRC were developed by Capgemini and automatically interface in millions of pounds of tax every week.

We have a utility model based rate card, where interfaces are defined as simple, medium or complex, with a corresponding price against each one. See section x for details of this model.

3.2.7 SAP Mobile

Capgemini is a leading partner with SAP, winning SAP’s Pinnacle award for the last two years for it’s work with mobile. Capgemini has partnered with SAP and Amazon to offer SAP Afaria Cloud, a extremely agile self service Mobile Device Management (MDM) PaaS solution from as little as €1 per device per month, for a SAP Afaria service with Amazon AWS.

For requirements in a more secure solution than using Amazon AWS, Capgemini has a wider mobility managed service offering called Managed Mobility, offering wider functionality than the SAP Afaria Cloud, on systems utilising our own UK IaaS, based in the UK. We can offer both Afaria for MDM and SUP for MEAP (Mobile Enterprise Application Platform) on a true utility basis, from as little as £2 per device per month for Afaria, and £8 per device per month for SUP. Full details of this utility model shown in section x.

We have experience of SAP’s Fiori HTML5 UI, and can help implement Fiori rapidly to give SAP users a quick and familiar UI to access SAP data across different platforms from smart phones, tablets or laptops, whether the operating systems is windows, iOS, or Android.

We also have a Rightshore® (offshore) UI factory where we are able to offer the development of bespoke user interfaces against our rate card, or even a utility model based on simple, to complex user interfaces, see section x for details on this utility model.


3.2.8 SAP Roadmap and Enhancement

Given Capgemini’s extensive UK SAP Practice with over 320 experienced SAP consultants, many with Security clearance, coupled with a excellent relationship with SAP, we are ideally positioned to provide senior SAP Programme managers, and Solution Architecture consultancy services to design your SAP Roadmap that meets SAP ever evolving portfolio of products.

Also SAP Senior subject Matter (SME’s) can be provided to deliver consultancy on enhancements to existing of new functionality inherent in a functionally very rich ERP solution such as SAP.

We are also able to leverage senior SAP Programme Managers, and SAP SME’s from our global SAP competencies, allow us to call upon up to 4,400 skilled SAP resources across EMEA, or 13,500 globally.

3.2.9 SAP Training & Enablement

Capgemini has a dedicated team of SAP Trainers, able to provide Train the trainer consultancy services, as well as delivery of SAP training, whether in a class room lead environment, remotely, or CBT. We are able to leverage SAP training resources from the UK, as well as EMEA, and our Rightshore® delivery centres, with these resource able to provide the training material development or training itself remotely or on site.

SAP Enablement is a key aspect to the adoption of any new SAP functionality, upgrades etc. We have many years of experience if providing consultancy lead SAP Enablement services, from our UK based experienced SAP Change management team.

3.2.10 SAP Centres of Excellence

Capgemini has an extensive and growing network of Global Centres of Excellence (CoE) covering a wide range of technologies, industries and skills. With respect to the SAP solutions our key CoE is our general SAP CoE with some 13,500 plus SAP staff covering a wide range of skills, competences, specialisations and experience.

In addition we have CoE’s for the following which encompass SAP skills:

CHROME – CHROME is Capgemini’s Centre for Manufacturing Excellence, with a dedicated solution lab located in Mumbai India. The CHROME CoE develops industry specific leading practice solutions and enablers that can accelerate project execution for our customers. CHROME benchmarks and industrialises leading practices that cultivate deep domain experience within our 16,000 practitioners servicing manufacturing clients globally.

CHROME for SAP solution from Capgemini offers a pre-configured hosted instance. Based on our experience this can help the client to reduce the project timeline up to 20%. We will have a pre-configured instance based on leading practices at the beginning of the design phase.


CRESCENT – provides CP&R-related support across various streams of activity: As part of Delivery Support, CRESCENT enables delivery teams with industry best practices, template solutions and delivery accelerators. It also participates in business analysis, fit-gap studies and business process mapping, the COE can execute a complete cycle for a proof of concept.

Capability Development, CRESCENT constantly enriches its offerings with domain- and industry-specific solutions and imparts training on them. Across all these streams, CRESCENT helps to maximise results from effort and to minimise risk for all our CP&R engagements.

3.2.11 SAP Consultancy

Capgemini is able to provide SAP Consultancy lead services, across almost all SAP modules and functionality, not only the traditional ERP modules, but the new cloud based solutions such Success Factors and Ariba, HANA in memory solutions, as well as SAP UI design and implementation.

With over 13,500 SAP Consultants Globally, 4,400 in EMEA, and 320 in the UK alone, across a wide range of seniority and experienced levels we are able to provide an extremely comprehensive SAP consultancy rate card.

4 Benefits

Capgemini understands the opportunities and challenges of SAP solutions, our extensive experience across many industries, solutions and elements of the SAP stack have given us a unique insight into those areas which help to deliver real and tangible benefits to our clients.

Our SAP solutions can help deliver:

(i) Reduction of business costs and improvements in efficiency through standard, best practice processes and templates such as iSAP and ATLAS

(ii) Replace, improve and extend current functionality using industry best practices, delivering value to the business and maximising value for money

(iii) Improve management information reporting to drive group wide savings and spend analysis

(iv) Reduced TCO: By using Capgemini’s Application Management Service Centre’s (AMSC’s) and Infrastructure Management Service Centre’s (IMSC’s) processes, best practices including Rightshoring®, tools, shared resources and scalable infrastructure

(v) Direct Access to SAP Competence: Experienced and competent SAP support teams

(vi) Clear and measurable results: Through structured standard approach and contracts (SLA, etc.) and high level of commitment to the customer by Capgemini

(vii) Strong Alliances: Enabling technology innovations through Capgemini’s eco system and the existing numerous SAP partnerships in place


4.1 Summary of Proposition

Capgemini can provide individual services within each phase to support the client through the initial assessment, design, development, implementation, integration and training, or can provide a comprehensive service covering an entire SAP implementation. The scope of the individual services to be provided will be determined after an initial discussion.

5 Pricing

Please refer to individual SFIA Rate Cards for pricing information. Capgemini would also be pleased to discuss any requirements for fixed price proposals based on an agreed scope of work.

6 Rightshore®

Capgemini has an extensive Rightshore® SAP capability that has a proven track record in the provision of delivery excellence. Our SAP Centre of Excellence (CoE) in India is made up of over 4900 SAP experts. The offering is characterised by the following competencies:

Mature delivery processes using the Global DELIVER method along with the Distributed Delivery Framework (DDF) and CMMi quality framework

Experienced and certified project managers – SAP project managers are either Capgemini EM certified or PMI certified

Deep service offerings covering new development as well as upgrades covering the entire life cycle of project– we have expertise from development to maintenance

Significant knowledge base of templates, design and development objects, test scripts, Run-books to reduce time to delivery

Significant implementation experience – all leads have more than 8 years of relevant SAP product experience

Continuous skills and capability enhancement process leading to highly talented pool of consultants

Focus on innovation – team has developed several innovations around various aspects of SAP application implementations

Capgemini can bring this extensive Rightshore® presence to bear on projects to enhance the in country skills, help to reduce costs and speed up the moibilisation of projects.

7 Ordering & Invoicing Process

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8 Termination Terms

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9 References

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10 Trial Service

There is no free trial service available for this offer.

11 Further Information

For further information on our SAP solutions, please contact: [email protected].


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