CAPITOL CORRIDOR JOINT POWERS AUTHORITY

CAPITOL CORRIDOR

PERFORMANCE REPORT 2014

The Capitol Corridor finished the FY 2014on a high note. In September 2014, atotal of 119,034 passengers rode CapitolCorridor trains, an impressive increase of7.6% compared to September 2013,representing six straight months ofridership increases for the service. Weare pleased to present our FY2014achievements for the Capitol Corridor.The Capitol Corridor Joint PowersAuthority (CCJPA) has steadily grownridership while building a solid record of financial and operational success.In FY1998, annual ridership was 463,000;16 years later, ridership and revenue have tripled.

Service remained at 30 daily train trips inFY2014, which, compared to the initialeight daily train trips in FY1998, deliversan expanded level of choice topassengers along the route. Theseachievements were made possible byfocusing on operational efficiency, safetyand security; collaborative planning andpartnerships; a commitment to superiorcustomer service; and the adoption ofnew technologies to make the passengerexperience safe, enjoyable andconvenient.

OUR VISIONThe CCJPA’s priorities and guidingvalues are described in our VisionStatement. We exist to:

• Provide high-quality passenger rail andconnecting bus service that is safe,frequent, reliable and affordable;

• Develop rail service as the preferredmeans of travel connecting the threeNorthern California metropolitanregions (Sacramento-San

Francisco/Oakland-San Jose/SiliconValley);

• Deliver cost-effective expansion ofsuperior passenger rail service; and

• Build on constructive relationships withour partners: riders, local communities,National Railroad PassengerCorporation (Amtrak), Union PacificRailroad (UPRR), Caltrain, and the Stateof California Department ofTransportation (Caltrans).

SERVICE OVERVIEW Capitol Corridor intercity trains operatealong a 170-mile corridor between SanJose and Sacramento/Auburn with stopsat 17 train stations and a bus connectionto San Francisco. The Capitol Corridorroute operates on tracks primarily ownedand dispatched by UPRR, and a smalltwo-mile segment in Silicon Valleyowned by Caltrain. The CCJPA managesthe service through an operatingagreement with Amtrak.

Trains provide direct connections with 19 local public transit systems andfive passenger rail or rail transit systems,including BART, VTA, ACE, Caltrain,Sacramento Regional Transit andAmtrak’s national train network. Tosupplement the train service, dedicatedfeeder bus and local transit routes servecommunities south of San Jose (SantaCruz, Monterey, Salinas, San Luis Obispo,Santa Barbara); north of Martinez(Vallejo, Napa, Santa Rosa, Eureka); andeast of Sacramento (Truckee, Colfax,Reno, South Lake Tahoe). Together,these transit systems serve the secondlargest urban area in the western UnitedStates.

Where We’ve Been FY2014 SERVICE PLAN HIGHLIGHTS • Capitol Corridor captured first place in

on-time performance at 95%, markingthe fifth consecutive year that theCapitol Corridor was the most reliableservice in the Amtrak system.

Walk11%

Transit20%Bike

10%

Carpool 2%

Drive25%

Drop Off/Pick Up29%

TICKET TYPE FY2014

10-Ride 17%

Monthly22%

One Way/Round Trip61%

RIDER PROFILE FY2014

Work/Business 52%

Family/Friends22%

Leisure/Recreation 10%

Shopping/Vacation 6%

TRAVEL-TO-STATION MODE FY2014

Other 1%

Other 1%

Taxi 2%

*30 Daily Trains effective August 13, 2012

Fiscal Year Service Level Ridership Revenue Revenue To Cost Ratio

FY 2014 30 Daily Trains* 1,419,084 $29.0 Million 50%

FY 1998 8 Daily Trains 381,975 $6.25 Million 30%(PRE CCJPA)

16 Year +275% +272% +364% +67%Improvement

School 4%

Personal 5%

WELCOME ABOARD!

Performance

• Ridership grew 1.1% in FY2014• The system operating (farebox) ratio

increased slightly to 50%. • Wayside power cabinets were added at

the San Jose Diridon station whichreduced local diesel engine emissions andreduced fuel use.

• On-board Wi-Fi service was upgraded andinitiatives were implemented to improveeTicketing program.

• Key features of the adopted BicycleAccess Plan were advanced including theintroduction of two passenger rail carswith expanded bicycle storage onselected trains and funding was securedfor at-station bicycle parking (eLockers)and a folding bicycle rental system atselect stations that will be implementedin FY2015.

CAPITAL IMPROVEMENT PROGRAM (CIP)Despite limited state and local fundingsources supporting intercity passenger rail,the CCJPA has successfully moved forwardwith several Capital Improvement Projects,including:

• Funded the completion of several state-of-good repair projects performed byUnion Pacific Railroad that continued thehigh reliability of the Capitol Corridortrains

• Advanced the planning and initial designfor capital improvements to the layoverfacility at the Auburn train station.

• Conducted stakeholder and publicparticipation events and continuedenvironmental documentationdevelopment for the proposedSacramento-Roseville 3rd Track Project.

• Began the design and environmentalprocess for a series of track capacityimprovements between Oakland and San Jose to eventually increase servicefrequency.

EQUIPMENTPositive Train Control (PTC) Collisionavoidance signal system – PTC equipmentis now installed on all 17 locomotives and all 19 cab cars. • Next Generation Engine Upgrade:

Continuation of project to replace olderprime mover and head-end power

engines in the California locomotives with cleaner-burning, more fuel efficientengines.

SAFETY & STATION UPGRADES • Safety continued to be a major priority;

passenger and employee injuriesremained the same – 11 and tworespectively – while unfortunatelytrespasser fatalities increased from nineto 14.

• As of August 2014, the installation of15,000 feet of fencing in several locations,including West Sacramento, Sacramento,Suisun, Oakland, and Hayward has beencompleted. Additional funding for morefencing along the right-of-way to preventtheft and trespasser incidents has beensecured.

• Security Cameras at Capitol CorridorStations: With initial engineering designcomplete, installation will begin forcamera and surveillance equipment at theAuburn, Rocklin, Roseville, Suisun,Martinez, Emeryville, Oakland JackLondon, and Fremont stations.

• Platform Safety Upgrades: Improvementswere made to promote passenger safetyat Fremont, Oakland Jack London,Emeryville, Berkeley, Martinez, Suisun,Davis and Roseville stations. Similarimprovements are planned at theremainder of the Capitol Corridorstations to ensure the greatestpassenger safety.

TECHNOLOGICAL IMPROVEMENTS• Initiated the On-Board Information

System (OBIS) with Amtrak and CaltransDivision of Rail, an ADA-compliant on-train video and audio message alertsystem that will be built upon the Wi-Ficommunications system.

• eTicketing – A pilot program wasevaluated on the Capitol Corridor routeto test onboard printing of seat checks, tickets and receipts, laying thefoundation for multi-ride sales and ticketvalidation in FY2015.

MARKETING & COMMUNICATIONS In FY2014, the CCJPA’s marketingactivities centered on increasing brand

awareness of Capitol Corridor throughoutthe region, as well as encouraging off-peakridership using discount offers andpromotional partnerships.

• Travel discount to Great America/SantaClara station, for Levi’s Stadium eventsopened with strong results of 794 ridersand $15,049 in revenue for August 2014alone.

• Continuation of the “Take 5” offer forsmall groups contributed to a gain ofmore than 7,100 riders and nearly$85,000 in revenue.

• Greater social media engagement:Facebook fans and Twitter followers bothposted double-digit percentageincreases in FY2014.

• Continued collaboration with Caltransand Amtrak on Rail Safety awarenessefforts, including TV spots that ran inSeptember 2013 during Rail Safety Monthand in-station outreach pledge programconducted in 2014.

Where We’re Going FY2015 SERVICE PLAN HIGHLIGHTS With limited new capital funds—andadditional rolling stock not expected toarrive until 2017—the CCJPA will focus onmaintaining the 30-train weekday (and 22-train weekend) service plan and improvingservice performance and reliability.Programs planned or underway will allow forthe following improvements in FY2015: • Adoption of the 2014 CCJPA Vision Plan

Update, which outlines short-, medium-,and long-term objectives for CapitolCorridor service through the next twentyyears.

• Inclusion of eTicketing multi-ride(monthly, 10-ride) purchases via theAmtrak mobile app in early 2015, whichwill improve ticketing transactions forpassengers;

• Installation of bicycle lockers at moststations and initiation of the process toget folding bicycle rentals at selectedstations;

• Expand bicycle storage on selectedpassenger coach cars to replicate similarupgrades performed on cab cars;

47%

49%

50%

51%

50%

• Install safety fence projects – 13,000 feet along right-of-way to preventunauthorized access and detertrespassing;

• Continue project environmental reviewand design planning to support serviceexpansions to San Jose/Silicon Valley andRoseville; and

• Begin developing Adapting to Rising Tides vulnerability analysis for the CapitolCorridor service which will help guidelong term capital investment andmeasures to make Capitol Corridor aviable long-term service.

MARKETING & COMMUNICATIONS Marketing and advertising plans for FY2015will continue to focus on social mediamarketing as a cost-effective and trackablemeans of increasing brand visibility andcustomer engagement. Traditional mediasuch as radio and television will be used tofurther increase brand reach for our largerpromotions. Promotional discounts willbolster ridership in key markets and duringweekend/off-peak periods. Additionalmarketing endeavors may include: • Targeted promotions to boost ridership

on select segments with capacity, suchas Auburn-Sacramento/Davis;

• Joint promotional campaigns with localand promotional partners to leverageexposure across a variety of advertisingchannels and social media;

• Improvements in delivery of train statusinformation to customers through a varietyof channels, and transmission of ServiceAlerts across Twitter and other media.

• Improvements in the overall call centerexperience and online user experiencefor Capitol Corridor customers.

Ridership (IN MILLIONS) FY 09 and FY 12: Ridership adjusted to actual tickets collected based on e-ticketing reports

Revenue (IN MILLIONS)

Farebox

On-Time Performance

Overall Satisfaction

55%

50%

45%

40%

35%

30% 47%

FFY 2009 2010 2011 2012 2013 2014

REVENUE TO COST

RATIO (%)

93.1%

94.9%

93.9%

95.0%

95.2%100%

95%

90%

85%

80%

75% 92.5%

FFY 2009 2010 2011 2012 2013 2014

90% OTP STANDARD

nAMTRAK CSI SCORE n AVERAGE ANNUAL SCORE BASED ON BIANNUAL CCJPA ON-BOARD SURVEYS4.5

4.0

3.5

3.0

2.5

2.0

FFY 2010 2011 2012 2013

100%

95%

90%

85%

80%

75%

90%87%

90% 91%89% 89%

2004 2005 2006 2007 2008

85% 86%83%

1.45 M

1.4 M

1.35 M

1.3 M

1.25 M

1.32M

FFY 2009 2010 2011 2012 2013 2014

$24.37M

$27.18M

$29.60M

$29.20M

$29.18M

$34 M

$29 M

$24 M

$19 M

$14 M

$9 M $23.52M

FFY 2009 2010 2011 2012 2013 2014

1.41M

1.44M

1.40M

1.42M1.30M

2009 2014

85%91%

Respondents were asked the question, “Considering both your station and on-board experience, how would you rate your overall experience?” Mean score is based on number giving a rating, eliminating not applicable, and blanks. The higher the mean the more positive the rating. Optimum positive mean score = 5.00. Lowest negative mean score possible = 1.00.

4.1

4.2

4.0

4.1

4.2

4.2

4.3

4.3

4.3

4.3

4.3

FY2014 HIGHLIGHTSFor FY 2013-14, monthly ridershipreports used real-time data capturedfrom conductor hand-held mobile e-Ticketing readers rather than relying onestimated usage of multi-ride tickets(which comprise 55% of ridership). FY 2013-14 ridership increased by 1.1%compared to adjusted FY 2012-13ridership when using actual e-Ticketingresults and revenues for FY 2013-14 were even with FY 2012-13 results.

FY 12-13 30 weekday $29.1 $28.5a $0.6a

22 weekend

FY 13-14 30 weekday $28.4 $27.4a $1.0a

22 weekend

FY 12-13 $1.1 $1.1 n/a

FY 13-14 $1.1 $1.1 n/a

Marketing Budget (MILLIONS)

a. Projected.

Fiscal Service Allocated Actual ImprovementYear Level Budget Costs Reinvestment

Operating Budget (MILLIONS)

Itinerary –2015 Legislative Agenda FY2014 ACCOMPLISHMENTS • The CCJPA has been working with

the other California intercity passengerrail agencies to raise awareness forcontinued and sustained investment inthe state’s intercity passenger railprogram.

• State Legislature approved and theGovernor enacted a $119 millionbudget, representing an increase infunding of $10 million to support thecurrent service levels for the threeCalifornia intercity passenger corridortrains to meet the requirements of thePRIIA Section 209 Policy.

• Recently enacted state legislation inJune 2014 (Senate Bill 862) establishesCap and Trade revenues as a steady, on-going source of state capital fundingto finance the projects necessary tosupport the CCJPA’s service expansionplans to San Jose/Silicon Valley andPlacer County while meeting the state’sclean air goals and sustainablecommunities strategies.

FY2015 ACTION PLANThe CCJPA will seek to leverage limitedState and federal funds to advanceprojects that will create jobs, and expandand improve service that in turn willreduce vehicular congestion andcorresponding greenhouse gas (GHG)emissions in the Northern Californiamega-region. The CCJPA will work withlegislative, transportation and financeofficials to:

• Ensure that the State transit fundinglevels continue to support theoperation of the three California IPRcorridors that conform to therequirements of Amtrak pricingmethodology set forth in the PassengerRail Improvement and Investment ACT(PRIIA) Section 209 Policy;

• Pursue and secure federal, State andother funds to finance the capitalinfrastructure investments to meet the

CCJPA’s goal for expanded train serviceto San Jose and Roseville/Auburn; and

• Seek funding to implement andcomplete projects to enhance systemsafety and security to protectemployees, passengers and facilities,including Positive Train Control (PTC).

Closing Message The ongoing success of the CapitolCorridor service is demonstrated by ahigh level of customer satisfaction andconsistent overall growth in ridershipover the past sixteen years. A steadybase of frequent weekday and weekendriders continues to keep the Capitol

Corridor as the third busiest route in theAmtrak system, thanks in large part to thehigh-quality, reliable, and customer-focused operation of the trains. Wecontinue to work on projects that willfurther enhance the customer experienceand ensure the growth in ridership andrevenue that we have experienced in pastyears. Our goal remains to improve thequality of life in the communities we serveby providing safe, convenient, affordable,reliable, and environmentally friendlypassenger rail service. We thank ourpartners, taxpayers and customers forthe ongoing support of the CapitolCorridor intercity passenger rail service.

Roseville

Sacramento(Sac RT)

Davis

Martinez

Berkeley

Emeryville

Oakland Jack London

Ha

Oak

Fremont/Centerville

Santa Clara/Great America (Levi’s Stadium) (VTA)

Richmond

SanFrancisco

Suisun/Fairfield

Berkeley

Oakland Coliseum

San Jose/Diridon (CALTRAIN; VTA)

Hayward

Santa Clara/University (CALTRAIN)

TRANSFERSTATION

BUS CONNECTION

Auburn

Rocklin

(BART)

(BART)

Capitol CorridorRoute Map

Capitol Corridor Joint Powers Authority300 Lakeside Drive, 14th Floor East · Oakland CA, 946121-877-9-RIDECC (1-877-974-3322) · Fax: 510-464-6901www.capitolcorridor.org

2014 PERFORMANCE REPORT, ADOPTED NOVEMBER 2014