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CONCIERGE

DIVISION: Silverleaf ClubDEPARTMENT: Club HouseREPORTS TO: Director of Human Resources / Lead ConciergeSTATUS: Non -Except

Anticipate needs of members and execute all member requests in a timely fashion. Be instrumental in creating an environment andexecuting service that is second to none. Seek opportunities to create memories by anticipating needs, exceeding expectations and

 building relationships.

Education and Experience:• 4 year college degree preferable or industry training equivalent• At least 5 years previous concierge experience

Physical Requirements:• Flexible and long hours sometimes required• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry,

 push, pull or otherwise move objects• Must have high level of physical fitness

Mental Requirements:• Must be able to convey information and ideas clearly• Must be creative and enjoy creating a fun and safe atmosphere for children

Essential:• Employee leads by example, consistently conveying a positive attitude, passion and pride in your work • Approach all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented

manner • Conduct all business for the club as an ambassador of Silverleaf – with integrity and in a professional manner at all times• Respect all stakeholders’ privacy, perspective, priorities, time and resources• Keep fiscal responsibility and member satisfaction in mind when making all decisions• Take part in keeping Silverleaf clean and liter free. Cleanliness is everyone’s responsibility, take ownership in the Club• Maintain regular attendance in compliance with Silverleaf standards, as required by scheduling, which will vary according to the

needs of the Club• Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working• Comply at all times with Silverleaf standards and regulations to encourage safe and efficient Club operations• Maintain a warm and friendly demeanor at all times• Communicate Club members’ and guests’ requests and concerns to management promptly• Perform all member services using standard operating procedures• Maintain professional relationship with members – directly responsible for member/guest satisfaction• Maintain a clean and organized working environment – you are one of the first impressions members will have of the Club• Take reservations for all club dining areas as well as club events ensuring that all necessary information is recorded properly (full

name, member number, date taken, phone number, number of adults, number of children, date, time for reservation and anyspecial requests)

• Call and confirm reservations for special events, dining, youth activities, spa, fitness and any other needed follow up• Check availability for Spa appointments and assist in making the reservation process as seamless as possible for our members• Make reservations at local restaurants for members upon their request, only after recommending the Club facilities when space is

available

 JOB DESCRIPTION

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JOB SUMMARY

QUALIFCATION STANDARDS

DUTIES & FUNCTIONS

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CONCIERGE

• Arrange for special requests for members upon their request to include airline reservations, ground transportation, hotelaccommodations, tickets to major events in state and around the country

• Receive all lost and found items, keep a member log of lost and found items• Personally direct members throughout the Club House• Assist with Club newsletter and other Club mailings (stuffing, labeling)• Assist members with letters or packages they would like to have mailed. Bill member accounts accordingly for postage•

Prepares weekly activity reports as required• Review Club calendar of events, daily department updates, daily tee sheets, daily spa reservations, function sheets and hours of 

operation daily in order to answer questions intelligently and to help direct members• Provides quality service to all members and team members• Follows up on birthday parties and special events for the member’s children with the Youth Activities Coordinator • Produces any needed communications to meet member requests/needs• Assist accounting department with filing, daily record keeping etc.• Assist with typing and printing of club events, activities, menus and promotions• Assist with registration tables for club events – checking members and guests in and communication all attendance changes with

the manager on duty• Performs other duties as required by your manager 

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKSMAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND/OR 

CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTEDABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Employee Signature Date Supervisor Signature Date

 JOB DESCRIPTION

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