Caring for yourAnglian productsOperating, cleaning and maintenance guide

Introduction

This guide shows you how to operate, clean

and maintain your Anglian products to help

prolong their life.

If you do not regularly clean and maintain

them in line with these instructions, it means

the guarantee is not valid.

During their lifetime your products may need

minor adjustments to compensate for normal

wear and tear. Please see the sections on

adjustment and troubleshooting.

If you think you have a problem with your

windows or doors, before calling us for help,

please read through the troubleshooting

section. There may be a quick and easy way

to fix your problem.

Contents

Operating windows

Operating doors

Hinges & restrictors

Ventilation

Safety chains

Cleaning

Lubrication and maintenance

Adjustments

Condensation

Troubleshooting

3

11

15

16

17

18

21

24

26

29

2

Outward-opening casement window operation

Figure 1To open the window, unlock with the key andremove it. Press the thumb button and turn thehandle 90º.

Figure 2When closed, turning the key will deadlock thehandle. Remove the key for security and childsafety.

Figure 3When closing top-hung windows, try not to pulldownwards on the window handle, as you pullthe window towards you.

Note: If there is no key supplied with thewindow, follow the steps above to operatethe thumb button.

3

Casement‘flying mullion’ windows

Figure 4Opening your windowTo open your flying-mullion window, unlock thehandle on your primary window with the keysprovided.

You will only need to do this if your window hasbeen supplied with a locking handle.

Push the button on the handle and turn in theopening direction. You can now push thenopen.

Repeat this process on the secondary windowto fully open your window.

Closing your windowTo close the window, move the secondarywindow back to its closed position and returnthe handle to its original position.

This will throw the shootbolts into the locked position.

Repeat this with the primary window to fullyclose your window.

4

Primarywindow

Secondarywindow

Tilt and turn windows

Figure 5Unlock by turning the key one quarter turn. Turn the handle 90º and gently pull the windowtowards you.

Figure 6

Figure 7This will allow the window to tilt inwards at thetop for controlled ventilation.

5

To tilt for ventilation

Tilt and turn windows

Figure 8To change the window from tilt to turn mode,push the window closed then turn the handle afurther 90º to the vertical and gently pull thewindow.

Figure 10

To shut, push the window closed and then turnthe handle fully downwards.

Figure 96

Turn for cleaning and escape purposes

Secondary glazing windows

Horizontal sliding operationThe secondary glazing panels will slide to openafter releasing the catches. However, avoid anyfast movement or slamming actions. If yourglazing panels are tall and narrow, you shouldhold them on both sides at a reasonable heightto avoid the panel rotating and jamming in theframe. When closing the window, make surethat the two middle bars lock and seal properly.

Vertical sliding operationThe secondary glazing panels will slide afterreleasing any locking catches and they aredesigned to support the panel in any position.Avoid opening them too fast or slamming them.You should use both hands when opening andcleaning the window.

Hinged casements The window is fitted with a catch which shouldbe lifted to open the window. Avoid any fastmovement since this could cause damage. Donot lift the handle when the window is open asthe locking catches could be damaged if youthen try to close the window.

7

Vertical sliding windows

Figure 11 Locked.Unlock the catch with the key and turn the levera half turn.

Figure 12 Unlocked.

Figure 13You can slide sashes open for ventilation.

Figure 14To clean the outside panes, slide the sash openabout 100mm and pull back the jamb catchesby sliding the tilt knobs inwards on the top ofeach sash. The weight of the windows will besupported on a support arm.8

Vertical sliding windows

Figure 15 Closed – turn the key to undo.

Figure 16 Open position – turn to lock.

Some windows are fitted with spring loadedchild restrictors, so you can open either sash toabout 100mm. They can lock them in the openor closed position.

Figure 17 Limited sash opening.

9

Fully reversible windows

Designed with safety in mind, the window hasan automatic safety restrictor which restrictsthe initial opening to about 100mm (until it isreleased). Acting also as a vent opening stop,you need the release the restrictor to close thewindow.

The safety restrictor, on the left-hand side ofthe window, is released by pushing the buttonmarked ‘PRESS’ until it passes the two stopsin the aluminium channel.

You can then reverse the window by pullingdown the casement top rail with both hands.

The automatic restrictor then acts as a reverserestrictor in two positions, allowing you to cleanthe window safely.

To return the window after you have cleaned it,push the button marked ‘PRESS’ as beforeand lift the casement top rail.

10

You can turn the fully reversible window 180degrees to allow it to be cleaned easily frominside your home.

You open the fully reversible windows in the same way as the casement windows on page 3.

PVC-u single door

Figure 18 Step 1 -Unlocked.

Figure 19 Step 2 - Lift the handle upwardsas far as it will go. Thismeans all hook bolts lock.

Figure 21Step 4 - Locked.

Figure 22 Step 1 - Turn the key one fullturn.

Figure 23 Step 2 - Push the handle downto pull the hook boltsand the latch back. Thisallows the door to beopened.

Figure 24 Step 3 - Some front door locksneed the key to beturned to retract thelatch bolt from outside.Turn the key away fromthe lock edge to pullback the latch bolt.

To keep the latch pulled backso that you can open the doorfrom the outside without thekey.

Push down the handle on theinside to pull the latch backand slide the white button(snib), which is on the faceplate, upwards.

Figure 20 Step 3 - Turn the key one fullturn.

Locking from inside or outside

Unlocking from inside or outside

Snib operation

Latchretracted.

Snibraised.

Figure 26Figure 2711

Note: Some lockshave a night latchfacility which meansthat to open the doorfrom the outside, youmust always have akey. The handle willnot open the doorfrom the outside, onlythe inside. This is asecurity featurerecommended by thepolice.

CautionDo not leave a keyon the inside of thelock when leavingthe house. You willnot be able to getback in without akey!

Figure 26 Locked. Figure 27 Turn the keyone full turn awayfrom the lock edge tounlock latch bolts andhook bolts.

Figure 29 Then, toopen the door withoutthe lock, simply pushthe handle down topull back the top andbottom shootbolts.

Figure 30 Close thedoor. Lift the handleupwards as far as itwill go. This will lock alltop and bottomshootbolts.

Figure 31 Close theprimary door. Lift thehandle upwards as faras it will go.

Figure 32 To finallylock the pair of doors,turn the key one fullturn towards the lockedge to lock all hookbolts and the latchbolt.

CautionIf the handle withoutthe key has notbeen lifted, then theother door hookswill not engage.

Figure 28 Push thehandle down to pullback the latch boltand hook bolts. Thisallows the door to beopened.

French doors open and shut in a similar way toa single door.

The difference comes in the built-in securityfeature, you cannot lock the door (first open)without the shootbolts operating on the doorwithout the lock.

Locking from inside or outside

Double doors(French doors)

Unlocking from the inside or outside

12

After entering, when the door has closed, thelatch will engage. In this position you can openthe door from the inside. However, you will needa key to open it from the outside.

CautionDo not leave a key on the inside of the lockwhen you leave the house. You will not beable to get back in without a key!

To lock from the inside.

• Lift the pad or lever then let itgo. This engages the lockingmechanism.

Front door

To unlock from the outside.

• To undo the deadlock, insertthe key and turn it until itstops.

•Push the lever and let it go.This releases the mechanism.

• Turn the key a furtherquarter turn to release thelatch so you can open thedoor.

Rear door

To unlock the door.

• Insert the key and turn itclockwise until it stops.

• Push the lever and let it go.This releases themechanism allowing you toopen the door.

To lock the door.

• Lift the lever and then let itgo, this locks the door.

• If the key will not turn, lift thehandle again to its maximumposition and then turn thekey.

Doors

Note: If your lever is the opposite of theillustrations shown, the direction you turn the keywill also be opposite.

13

Composite doors

Thumb turn cylinders Composite and PVC-u

Some doors may be fitted with a thumb turncylinder to the inside of the door. The door willlock and unlock as usual with the key from theoutside. And, the inside knob replaces the needfor a key from the inside. Turn the knob throughone full turn to either lock or unlock the door.

Note: Some locks have a night latch facility whichmeans that to open the door from the outside,you must have a key. The handle will not openthe door from the outside, only the inside. This isa security feature recommended by the police.

Sliding patio doors

Figure 33 To unlock the centre plunger lock, turn the key until the plunger pulls back. To lock, oncethe sliding door is closed, simply push the plunger closed.

Jamb lock

Turn the key one full turnaway from the lock edgeto unlock.

Lift the lever fully tounlock the bolts from thejamb.

To lock, simply do theopposite.

Sliding doors have two locking mechanisms. A four-point lock at the jamb and either one ortwo plunger locks on the central meeting stilesto lock the panes together.

Begin by unlocking the plunger lock.

Figure 34 Figure 3514

Hinges and restrictors

Hinges are fitted as standard on our windows.

Restrictor hinges which may be released bypressing the buttons within the hinge.

Spring hook and peg restrictors are oftenfitted to fire-escape windows and released bypushing the hook to the side and away from thepeg.

Fire-escape and easy-clean hinges are fittedto selected windows allowing them to open fully.To operate the easy-clean facility, press buttonsboth top and bottom and slide the windowalong.

Surface-mounted restrictor which can beopened by pressing the button while openingthe window.

15

Ventilation

Figure 1

Trickle ventsTrickle vents are at the top of the window. To open, slide the vent to the centre of thewindow.To close, slide the vent back in the oppositedirection.Open regularly to help reduce condensationand get rid of unwanted smells. Once opened, the vents can be angled up ordown so you can get rid of draughts.

Figure 2

Over-glass vents You can open over-glass vents by pushingdown on the plastic catch at either end of thevent. To close the vent, push the plastic catchupwards at either end of the vent. This allowsfresh air to enter your home and helps reducecondensation. On longer glass vents, you mayneed to click both ends of the vent shut.

Vent-trex fan These are sometimes used in bathrooms andkitchens. You can use the unit in two ways, asan extractor fan or as a trickle vent. Forventilation, slide the button on the underneathof the unit to open to allow air in. To operate thefan, slide the button on the underneath of theunit and pull the cord, a light will come on. Tochange the fan speed, pull the cord twicequickly. Pull the cord once to turn the fan offand the light will go out. The vent will be fittedto the outside of the walls but will be covered toavoid unsightly wires. 16

Figure 3

Corded vents

Some trickle vents may be fitted with cordcontrols to make them easy to use. They will beeither loose cords – which will need one cordpulled to open and the other cord pulled toclose or fitted with a lever to the lower sectionof the window.When the lever is in the ‘up’ position the vent isclosed. When the lever is in the ‘down’ position,the vent is open.

Figure 4

Night-vents

Some windows, not all, will have a night-ventposition and this is when the window is lockedslightly in an open position to allow air into theroom (Figure 4). To operate the night-vent, turnthe handle and push it slightly to engage themetal locking mechanism located within thewindow frame.Note: Windows are not secure when in thisposition.

Safety chains

To use the safety chain

Find the flat metal plate section of the chainand push it through the gap of the plateattached to the door.

To take the safety chain off

Make sure that the flat metal plate section ofthe chain is passed through the plate. Openthe door in the normal way.

17

Ventilation

Cleaning your windows and doors

You will need to regularly and carefully clean yourwindows and doors to prevent the build-up ofeveryday grime and pollutants and help prolongtheir life. Before cleaning your products, pleaseread the list of do’s and don’ts to make sure youare not using inappropriate cleaning materials.

Please clean using plenty of clean, warm soapywater, a non-alkaline detergent (washing-up liquidis suitable) and wipe dry with a clean, soft cloth.How often you need to clean them will vary ontheir position and the environmental conditions inyour area. In general, we would recommend thatyou clean your windows and doors at least onceevery three to six months.

Please be careful when cleaning products withdecorative finishes such as Rich Mahogany,Rosewood, Golden Oak, White Foil and DualProduct PVC-U. This is so you avoid damaging thedecorative surface.

Please always make sure that you keep thedrainage slots unblocked and free from dirt, grit,spiders’ webs and so on. This will allow any waterthat appears in the frame to drain away andprevent any leaks. (Figure 36)

Figure 37

Please keep the small gap between your sill andwindow on the outside clear of any dirt to allow fordrainage. (Figure 37)

Please keep casement window hinges, verticalslider and sliding-door tracks clear of dust anddebris to reduce wear on sliding parts.

Please do not use abrasive cleaners or scouringpads.

Please do not use any type of harsh cleaningagents such as bleach, solvents (for example,white spirits, methylated spirits, cellulose thinners,nail varnish remover), aerosol products such asWD40®, dashboard wipes (used in cars), acids,brick wash solutions or alkalis.

Please do not use too much pressure whencleaning PVC-U.

Please do not use high-pressure or steamcleaners.

Please do not paint.

Cleaning your glassClean your glass using clean, warm soapy water orglass cleaner. If you are using glass cleaner, apply itto the cloth to avoid getting too much glasscleaner on the PVC-U. You can use warm soapywater and glass cleaner on lead effects.18

Figure 36

Cleaning your windows

Figure 40

Our standard hinges open so you can clean theoutside of your windows (as shown in Figure40).

Figure 41 Open the sash until it is fully open.

Figure 42 Press down button on the bottomhinge and move the window slightly to thehandle side to disengage the hinge. Repeatprocess for top hinge.

CautionBe careful when cleaningyour windows to avoid anyrisk of falling from an open window.

CautionTake care not to trap fingers in themechanism.

Figure 43 Now the window is free to slide alongthe track so you can easily clean your windows.

To close the window, just pull the windowhandle inwards and the hinge will automaticallyreturn to its original position.

Outward opening casement windows

19

For windows that need easy access in case offire, the hinges open in a way to give themaximum opening. However, you cannot cleanthe window from this position. These windowscan be easily moved along the hinge track toallow for cleaning outside.

Cleaning your windows

Secondary double glazing

Horizontal slidersYou can lift these out for easy access to clean boththe secondary double glazing and the window behindit.Use the handle at the bottom of the lift-out sash toslightly raise the pane, then tilt inwards at the bottomto remove. For the sliding sashes, slide the paneacross so you can grip the sash on both sides. Lift thesash and tilt inwards at the bottom to remove.Vertical slidersThis type of window can be tilted inwards so you canclean the outside surface.1 Raise the bottom sash by at least 75mm (3 inches)off the sill.2 Slide the catches towards the centre of the window(figure 44) while gently pulling the sash inwards andrest it on a chair or a similar stable item. (figure 45)You cannot move the sash up or down the framewhen in the tilted position.3 Slide the top sash down to 75mm (3 inches) abovethe bottom sash and repeat the previous instructionsbut this time, rest it on the bottom sash. (figure 46)4 Clean the outer faces of glass of the top sash andreturn to its original position by tilting the sash to theupright position and push firmly until the spring catches lock into the outer frame.5 Now clean the bottom sash and return it to itsoriginal position in the same way as the upper sash.

Vertical sliding sash windows

This type can be tilted inwards so you can clean thesurfaces. (figure 47)

1 Raise the bottom sash by at least 75mm (3 inches)off the sill.

2 Hold the top rail of the bottom sash.

3 Slide the catches towards the centre of thewindow while gently pulling the sash inwards until itstops (at 25 to 45º) resting on the side arms. Youcannot move the sash up or down the frame whenin tilted position.

4 Slide the top sash down to 75mm (3 inches) abovethe bottom sash and repeat the previousinstructions. 5 Lower the sash very carefully until it rests securelyon the side arms.

6 Clean the outer faces of glass and PVC-U.

7 After cleaning, tilt the sashes singly to the uprightposition and push firmly until the spring catchesengage into the outer frame.

Figure 44 Release the catch.

Figure 45 Tilt and rest the inner sash.

Figure 46 Tilt and rest the second sash.

Figure 47

CautionGlazed sashes can be heavy.

20

Lubrication and maintenance

GeneralYou need to lubricate the moving parts to keepyour windows and doors operating properly. Youshould carry out the following checks once a year(or more in coastal or polluted areas).Please use a general light engineering oil withcorrosion inhibitors such as 3-in-one® MultiPurpose Oil (available in aerosol can forconvenience) or petroleum jelly (Vaseline).Please do not use solvent-based aerosol sprayssuch as WD40®. These contain chemicals thatattack parts of your window. This can result in ofparts of the window weakening and breaking andmay stop them working. It will also damagedecorative finishes.

HingesEvery year lubricate all pivot points with oil andwipe away any excess (figures 48 and 49).

LocksEvery year lubricate all moving parts in the window(figure 50 and 51) to help operate them easlly.

Figure 48 Hinge.

Figure 49 Hinge.

Figure 50 Slider

Figure 51 Gearbox.

21

Lubrication and maintenance

Tilt and turn windowsThe diagram below (figure 52) shows the exact pointsthat need lubrication. A light spray or drop of oilapplied each year to each point will be enough tokeep your tilt and turn windows in perfect workingorder.

B Top hingeThese are only fitted to tilt and turn windows thatopen to 180º and are generally fitted inconservatories. (Figure 56)

C KeepsTo maintain the smooth running action, the keepsmust be lubricated once a year by applying industrialVaseline or any other suitable grease on the contactareas or leading edges (as highlighted in (figure 57below).

D RollersTo help the smooth running action of the lockingmechanism, every year apply a small amount of oil toeach side of the rollers (figure 58).

Figure 52

Figure 54. Top hinge.

Figure 56

Figure 58 Roller

Figure 57 Keeps

Figure 55. Lubricate tophinge.

Figure 53 The shear.

A Top arm (the shear)B Top hinge (shear hinge)C KeepD Roller

A Top arm (the shear)You must oil the top arm once a year, at all pivotpoints. Spray a small amount of oil on the pointsshown above (figure 53).You must oil the top hinge (figure 54) once a year, at allpivot points. Spray a small amount of oil on the pointsshown. Remove the plastic cover if fitted, and spray asmall amount of oil onto the top of the hinge (figure55).22

Lubrication and maintenance

Figure 60 Striker surfaces

Figure 59 Hook and latch

Figure 61Gearbox

Figure 62 Mushroom pins

Figure 63 Cylinder screw

For sliding doors, apply oil to the gearbox (figure 61) and mushroom pins (figure 62).

Cylinders

For lubricating your lock cylinders, see page 28.

Using a Phillips screwdriver, every year tightenyour cylinder screw (figure 63), on the faceplateof the lock.

Door locks and keepsFor hinged doors, apply industrial Vaseline or anyother suitable grease to the hook and latch (figure59) and striker surfaces (figure 60). The lockgearbox has grease applied at the time it is madewhich is designed to lubricate the lock for its lifespan.

Please do not add oil to the gearbox as this willdissolve the grease and reduce the life span of thelock.

You should keep the lock and keep surfaces whichyou can see from dust and dirt by wiping with aclean, damp cloth.

Doors

23

Adjustments

Figure 66 Adjustment screw

Casement windows

Hinges

You can increase or reduce the friction on thehinge. Turn the adjuster screw on the hinge(figure 66) clockwise to increase the friction oranti-clockwise to reduce the friction.

Figure 67

Tilt and turn

Seal pressures

You can regulate the seal pressure between thewindow frame and the sash manually byadjusting rollers labelled D (figure 67).

24

Adjustments

Figure 68 Allen key adjusted - rotate the rollerusing a 4mm Allen key.

Figure 70

Figure 71

When the window is adjusted, these should allpoint in the same direction (figures 70 and 71).

Residential doors

The people who have installed your doors willhave set up the door to work correctly. We donot recommend any further adjustment.

Figure 69 Hand adjusted - lift the roller with yourhand and then rotate.

Both the Allen-key adjusted and hand-adjustedrollers have a line on the roller to show theamount of adjustment (figures 68 and 69).

When the line is pointing directly outwards, thewindow is at minimum compression and whenit’s pointing directly inwards it’s at maximumcompression.

25

There are two types of rollers to adjust:

Minimumcompression

Minimumcompression

A

B

Condensation and sealed units

What is condensation?Condensation is the process of a substancechanging from a gas to a liquid and is mostcommonly used to describe the appearance ofwater on surfaces. It is normally thought of asoccurring when warm moist air comes into contactwith cold surfaces, but this can be misleadingwhen trying to understand its cause and indetermining actions to prevent it occurring. The airaround us is a mixture of several gases. One ofthese is water vapour, which is water in the gasstate (Figure 80 - labelled A, above).

The amount of water vapour that can be held inthe air is dependent upon its temperature. Cold aircan hold less than warm air.

The amount of water vapour in the air is measuredas a proportion of the maximum amount that could

possibly be held at that particular temperature.This is called relative humidity. The importance ofthis feature is that, for any given relative humidityand air temperature there is another temperatureknown as the dew point.

The dew point is the temperature at which the aircan no longer hold the water as water vapour andit starts to appear as liquid water - condensation(Figure 80 - labelled B, above).

It is important to remember that the factorsinfluencing the formation of condensation are therelative humidity of the air and the air temperature.These two things determine the surfacetemperature needed for condensation to form.

Figure 80

It is important to remember that the factorsinfluencing the formation of condensation are therelative humidity of the air and the air temperature.These two things determine the surfacetemperature needed for condensation to form.

For example, the surface temperature required forcondensation to occur when the air is warm andvery humid is much higher than that needed whenthe air is cold and very dry.

Condensation and windows and doorsThere are three areas of our products where it ispossible for condensation to occur.

• The surface of the product which faces into thebuilding.

• The surface of the product which faces outsideof the building.

• The surfaces within the sealed units. (Ifcondensation appears here, there is a fault withthe window or door.

26

Condensation

AB

C

C

Figure 81

Condensation on the windows inside thehouse

Condensation can form on parts of the product thatface into the building - the surface which you cantouch when standing inside the room - when theyare at or below the dew point of the air inside thebuilding in the vicinity of the product.

The temperature of the internal face of the productis dependent upon both the inside and outsidetemperatures and is therefore within the control ofthe householder to some extent. We have alreadydetermined that the condensation depends uponthe relative humidity and the air temperature, neitherof which are product related but are within thecontrol of the occupier of the building.

The control of this type of condensation is thereforethe responsibility of the householder and itspresence is not a product fault and should not leadto a replacement of a sealed unit. As it is notcaused by a faulty product, a replacement unitsubjected to the same conditions will result in thesame type of condensation.

You can control this type of condensation byreducing the water vapour in your home by makingsure there is enough ventilation or making suresurfaces do not get too cold by increasing roomheating.

Figure 82

Condensation on the windows on the surfaceoutside the house

It is possible that condensation can form on theoutside of your window or door.

The outside surface becomes quite cold. This isbecause (as intended) the heat in the house is beingkept inside and is not getting through to heat theoutside surface of the glazing (figure 82 - labelled B).

If it is a cold, clear night, the outside surface of theglass may become much colder than the air. In thiscircumstance, dew can form on the glass just as itdoes on the grass or on a car (figure 82 - labelled C).This condensation is actually a sign that the productis doing what you expect - keeping the heat in yourhouse and sharing as little as possible with theoutside.

27

Condensation and visualquality of sealed units

This form of condensation is common and not a

problem with the unit.

Condensation inside the sealed unit

This is between the two panes of the sealed unit

and, unlike the two other examples of condensation

above, you cannot wipe it off with a cloth.

This happens because water manages to penetrate

the seal. As this condensation is within the sealed

unit it cannot be removed.

If the unit is still under warranty, call 0800 542 3931

to arrange an inspection.

Quality of sealed glass units

Because of the nature of the glass production

process, perfect quality and surfaces free of any

marks cannot be guaranteed. Some blemishes are

to be expected.

The following extracts are based on recognised

European and industry standards. This is supported

by the Glass & Glazing Federation document Visual

quality of double glazing – after installation, which

forms our basic standard of supply.

Checking the sealed units for scratches on the outer

faces of the panes must be carried out as early as

reasonably possible after they are installed.

How to check

• Stand at least 2 metres away from the panes.

Stand at least 3 metres away for toughened,

laminated or coated glass. If you can’t stand far

enough away from the glass, stand as far away as

possible.

• Look through the glass not at it.

• Check the glass in natural light.

• Make sure no moisture is on the glass surface.

• Do not include the 50mm wide band around the

edge of the glass.

The sealed unit is acceptable if the following are

showing one or more bunched together

• Bubbles or blisters.

• Hairlines or blobs.

• Fine scratches not more than 25mm long.

• Minute particles.

If you have any questions about the visual quality

of your glass please contact the Glass & Glazing

Federation on 0207 939 9101.28

Troubleshooting

If you think you have a problem with your windows ordoors, before calling for help, please read through thistrouble shooting guide. There may be a quick andeasy fix to your problem.

If there is anything you are not sure about or you donot feel confident carrying out some simpleadjustments or repairs, or have a problem that is notlisted, please contact the Anglian service line on 0800542 3931 for advice or to book for an engineer to visit.

I have a draught around my window or door Air movement near to a window or door may be dueto natural currents caused by heating or cooling of theair and is not necessarily due to a leakage through thewindow or door. In certain weather conditions, a smallamount of air coming through the seals is acceptable.

If you have a draught around the sash, you can checkto see that the two rows of seals around the framehave not been moved. You can lightly push back intoplace.

Trickle vents are not designed to be air tight whenclosed.

You can make adjustments to your tilt and turnwindow to change the seal pressure. You will find thisin the adjustment section on page 24.

Water in my frameThis is nothing to worry about, our windows aredesigned to drain away any water before it can leakinto your property. There are drainage slots on thebottom of the frame that allow the water to drain outbetween the window and sill.

If you are finding any water coming into your property,make sure the drainage slots and gaps between theframe and sill are clear of any debris, dirt and bits.Also, check to make sure the seals haven’t beendislodged from the frame.

Casement windowProblems closing your windowIs the window almost closed? • Check there are no bits in the frame preventing the

window from closing.• Make sure the handle is in the fully opened position

before closing and locking your window.Problems opening your window• Check that the window is not locked.• Make sure there is no obstruction outside preventing

the window from opening.Do you have a restricted hinge? (figure 72).• These are designed to only open to about 10º to

prevent accidents. To open the window fully, pressthe button on the slider (circled on figure 72) todisengage the restrictor.

• You will need to do this on both sides of a top-hinged window and just the bottom one on a side-hinged window.

My window is stiff to moveHave you lubricated your hinges, as described onpage 21?If you have been regularly maintaining the windowsyou can reduce the resistance on the hinge making iteasier to operate the window. See Casementadjustment for details on page 24.My window won’t stay at the position I open it to. This may be caused by the adjuster screw on thehinge is too loose.You can tighten this with a flat-head screw driver toincrease the resistance between the slider and thehinge track. See Casement adjustment for details onpage 24.

Figure 72. Restricted hinge.

29

Troubleshooting

Handle is loose

Over many years of use your handle fixings maybecome loose. You can tighten them as shown inthe following figures.

My window is pivoting on only one corner

Under certain operations your tilt and turn windowcan go into both tilt and turn operation at the sametime. Although the window is not designed tooperate like this, it is perfectly safe and easy toreturn it to a normal operating condition (see figures76-79).

Tilt and turn windowsProblems closing your window

Is the window almost closed?

• Check there are no bits in the frame preventing thewindow from closing.

• Make sure the handle is in the fully openedposition before closing and locking your window.

Problems opening your window

• Check that the window is not locked.

• Make sure there is no obstruction outsidepreventing the window from opening.

My handle is stiff to move

Have you lubricated the locking mechanism?

Follow the instructions on how to lubricate rollersand keeps in the section on lubrication under tilt and turn windows on page 22.

You can adjust your rollers to reduce thecompression. See tilt and turn seal pressure in theAdjustment section on page 24.

Figure 73Carefullyremove the topcover capusing a smallflat-headedscrewdriver.

Figure 74Tighten the topfixing using aPhillipsscrewdriverand push thecover cap backinto place.

Figure 75Move thehandle to theopen positionand tighten thebottom fixing.

Figure 76 Figure 77Make sure the handle ispositioned as shown.Push the bottom cornerof the sash on thehandle side back intoplace in the frame.

Figure 79Close your window andturn the handle to theclosed position.

Figure 78Turn the handle tohorizontal.

30

31

Troubleshooting

DoorsProblems closing your door

Is the door almost closed?

• Check there are no bits in the frame preventing thedoor from closing.

• Make sure the handle is in the fully openedposition before closing your door

Is the door failing to stay closed?

Open the door to check the locking gear operateswhen you push the handle down. To do this, movethe handle to see if the hooks move. If they don’t,lubrication could help this, see page 21.

Make sure that the white button (snib) is pusheddownwards.

Problems opening your door

• Check that the door is not locked.

My lock cylinder is stiff to operate?

The Master Locksmiths Association adviseslubricating the cylinder with lock graphite (or graphitepencil).

Apply this to the key only and work the key in andout of the cylinder a few times. Never apply lubricantdirect into the cylinder as this may cause the internalpins to stick.

Do not use WD40® or other oils.

ITS402/2

www.anglian-building.co.uk0800 542 3931 abpservicedesk@angliangroup.com

Unit 30, 59 Hurricane Way, Norwich, Norfolk NR6 6JB