caryn cridland, mindful mediation - reintegration after a difficult bullying/harassment claim
Post on 14-Sep-2014
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Caryn Cridland delivered the presentation at the 2014 Return to Work Forum. The 2014 Return to Work Forum brought together speakers from multiple sectors to share best practice in return to work, injury management and rehabilitation. For more information about the event, please visit: http://bit.ly/returntowork14TRANSCRIPT
Mediating a Return to Work
Caryn Cridland
www.mindfulmediation.com.au
www.mindfulmediation.com.au
Workplace Bullying
– Abusive, insulting, or offensive language or comments
– Unjustified criticism or complaints
– Deliberately excluding someone from workplace
activities
– Withholding information that is vital for effective work
performance
– Setting unreasonable timelines or constantly changing
deadlines
– Setting tasks that are unreasonably below or beyond a
person’s skill level
www.mindfulmediation.com.au
Workplace Bullying
– Denying access to information, supervision,
consultation or resources to the detriment of the worker
– Spreading misinformation or malicious rumours
– Changing work arrangements such as rosters and
leave to deliberately inconvenience a particular worker
or workers
– Excessive scrutiny at work or unfair use of performance
management systems and personnel processes
– Stalking/threatening a person via phone, text,
electronically (for e.g. through social
media/email/intranet).
www.mindfulmediation.com.au
Workplace Bullying
“repeated and unreasonable
behaviour directed toward a worker
or group of workers that creates
risk to health and safety.”
www.mindfulmediation.com.au
www.mindfulmediation.com.au
www.mindfulmediation.com.au
Barbara
John
Barbara and John
Interpreter
www.mindfulmediation.com.au
www.mindfulmediation.com.au
Eve
www.mindfulmediation.com.au
Jane
www.mindfulmediation.com.au
Jane and Eve
Connector
www.mindfulmediation.com.au
Return to Work
Counselling
Assessments ✓
Coaching ✓
Mediation ✓
Team Facilitation ✓
www.mindfulmediation.com.au
Return to Work
Coaching & Assessment
– Leadership style
– Communication
– Personality
– Emotional ability
– Motivators
– Values
www.mindfulmediation.com.au
Return to Work
Skill Building
– Understanding own and others’ style
– Strategies for dealing with different styles
– Communicating with empathy
– Leadership style
– Assertiveness
www.mindfulmediation.com.au
Return to Work
– Work through
emotions
– Understand each
others’ perspective
– Strategies for future
working relationships
– Communication
strategies
– Rebuilding trust
Mediation
www.mindfulmediation.com.au
Workplace Culture
People Matter – show you care
Purpose, vision, and values
Goals, roles, and tasks
Give and seek feedback
Effective communication / listening
Check in with how staff are feeling
Develop rapport with staff
Show staff they are valued and appreciated
Humour
www.mindfulmediation.com.au
