case study: enterprise architecture at best buy eric dungan wizard, enterprise architecture center...

Case Study: Enterprise Architecture at Best Case Study: Enterprise Architecture at Best BuyBuy

Eric DunganEric DunganWizard, Enterprise Architecture Center of Excellence

[email protected]

(612) 291-4626

Curt AbrahamCurt AbrahamSage, Enterprise Architecture Center of Excellence

[email protected]

(612) 291-4620

June 8, 2004

AgendaAgenda

Overview of Best Buy Challenges that drive the need for

Enterprise Architecture (EA) What is the value created by Enterprise

Architecture? Agility: Model based, service oriented

Enterprise Architecture at Best Buy Acknowledgements / Questions

Best Buy Best Buy

$24.5B$24.5BRevenueRevenue

763763StoresStores

80,000 80,000 EmployeesEmployees

Challenges that drive the need for EAChallenges that drive the need for EAConsumer ExpectationsConsumer Expectations

Change with the marketplace

Understand & exceed customer needs

Enhance the customer experience across channels

Challenges that drive the need for EAChallenges that drive the need for EABusiness ImperativesBusiness Imperatives

Four Company Strategic PrioritiesFour Company Strategic Priorities

Customer CentricityCustomer Centricity Efficient EnterpriseEfficient Enterprise

Win the Home Win the Home with Servicewith Service

Win EntertainmentWin Entertainment

Challenges that drive the need for EAChallenges that drive the need for EAIS ChallengesIS Challenges

Complex Interdependencies

New Architectures

Reducing Complexity

Scalability, reliability and availability

Service Provider

Presentation Layer

Process Layer

Services Layer

Data Layer

Service Oriented

Architecture

WebServices

Architecture

The Value Created by Enterprise Architecture The Value Created by Enterprise Architecture Agility ArchitectureAgility Architecture

Why did Best Buy create the Agility Architecture? Ask Sarah Winchester

Fact: Mrs. Winchester never had a master set of blueprints, but did sketch out individual rooms on paper and even tablecloths!

The Value Created by Enterprise ArchitectureThe Value Created by Enterprise ArchitectureAgility ArchitectureAgility Architecture

• Agility gives us a universal blueprint throughout the Enterprise to rebuild, add-on, or sunset parts of our house!

Business Business TeamTeam IS TeamIS Team

Best BuyBest BuyRetail Retail

DominationDomination

The Value Created by Enterprise Architecture The Value Created by Enterprise Architecture Agility ArchitectureAgility Architecture

• Helps business and IS work toward a common framework and roadmap

• Identifies redundancies & silos • Helps IS & business customers make more

informed decisions• Increases leverage with acquisitions and

alliances• Leverages knowledge management

Enterprise Architecture at Best BuyEnterprise Architecture at Best BuyAgility Enterprise ArchitectureAgility Enterprise Architecture

In the next few slides– Overview of the Agility Architecture Framework– Overview of the Agility Architecture Methodology– Impacts of Agility Enterprise Architecture at Best

Buy

Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Agility Enterprise Architecture FrameworkAgility Enterprise Architecture Framework

BBusiness Viewusiness View

OOperational Viewperational View

SSystems ystems ViewView

TTechnology Viewechnology View

REQUIREMENTS

REQUIREMENTS

REQUIREMENTS

REQUIREMENTS CAPABILITIES

CAPABILITIES

CAPABILITIES

CAPABILITIES

Proact Business Transformation Toolkit® - Copyright 2004Used with permission

Proact Holistic Framework Enterprise Architecture Models for…

Business Market & Product Planners

Operational, Process, & Organizational Planners

Systems Planners

Technology Infrastructure Planners & Designers

Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Agility Enterprise Architecture MethodologyAgility Enterprise Architecture Methodology


Enterprise Architecture at Best BuyEnterprise Architecture at Best BuyAgility Reference ModelsAgility Reference Models

OperationsReference

Model

Systems Reference

Model

TechnologyServices Reference

Model


Enterprise Architecture at Best BuyEnterprise Architecture at Best BuyAgility Target System ArchitectureAgility Target System Architecture

Services Execution Systems Family

Integration Hub

Service Order Management_T

Service Resource Scheduling &Alloc_T

Service Order Management DS

Service Resource Scheduling & Alloc

DS

Service Associate Portal

Warranty Mgmt / Entitlement System_

TWarranty Mgmt /

Entitlement DS

Integration Hub

Service Order Execution System_T

WAN Connected Instance

Stores / Registers / Kiosks / CC / SC

Disconnected Instance

Service Associate Wireless Devices


Service & Repair Knowledge Mgmt_TService KM DS

Service Order Execution DS

Service Order Management_T

Service Associate Portal

Service Order Management DS

Service & Repair Knowledge Mgmt_TService KM DS

Service Order

Updates

Schedule Updates

Address Validation Requests

Unallocated Service Capacity

Service Order Request

Allocated Service Capacity

Service Resource Availability

Allocated Service Capacity

Product Warranty Information


Service Knowledge

Mgmt Request

Vendor Provider Product Install

Issues

Service Orders

Parts Inventory ConsumedParts Disposition Request

Parts Requisition RequestSourcing to Fulfillment Orders

Hard Allocated Inventory

Hard Allocated TransportGoods Disposition Rules

Vendor Provider Master

Vendor Provider Master

Products

Products

Channel Staffing Schedule

Service Orders

Service Orders

Guest Solution Environment

Guest Solution EnvironmentService Orders

Service Order Updates

Service Order Updates

Service Knowledge Mgmt Request

System InformationExchange Diagram

Service Resource

Scheduling &Alloc_T

3. Facility

Warranty Mgmt / Entitlement System_T

3. Facility

Service & Repair Knowledge Mgmt_

T

3. Facility

Service Order

Management_T

5. Country

Service Schedule

DS

Warranty

Service Knowledge Mgmt

Service Order

401.23 Parts Inventory

Consumed

401.18 Parts Disposition

Request

401.17 Parts Requisition

Request

401.21 Removed Parts

Target System Diagram



Customer Retention

Systems Family

Product Management

Systems Family

Customer Sales &

Order Mgmt Sys Fam

Financial Systems Family

Supply Chain Operations Systems

Family

Vendor/ Provider

Systems Family

Sales Support Systems Family

Channel Operations Systems Family

Integration

Hub

Integration Hub

Service Associate

Portal

Inventory Object

Customer

Object

Ext Intgn Hub

Vendors Service Execution Systems

Vendor Portal

Call Center Portal

Service Orders

Service Orders

Products

Service Orders

Product Warranty Information Service Orders


Guest Solution Environment

Customer Information Request


Vendor Provider Product Install IssuesVendor/ Provider Master

Service Resource Availability

Channel Staffing Schedule


Hard Allocated Inventory

Parts Inventory Consumed

Parts Disposition Request

Parts Requisition Request

Goods Disposition Rules

Hard Allocated Transport

System Family Information Exchange Diagram

System Sequence Diagram

Technician Wireless

Application

Best Buy Mobile

Tech

Best Buy

Customer

Wireless Gateway

(Orsus)

Tender Authorization

Business Object


System

Credit Vendors

Service Order

Management System

Store Transaction

DBSales Audit

System

Cash Management

Audit System

Store Electronic

Journal

Create Proposal

Completed Proposal

Present Proposal to

Customer

Customer Accepts Proposal

Request Tender

Present Tender

Enter Tender Information

Send Tender

Authorization Request


Request

Tender Authorization Request Tender Authorization

Request


Response

Tender Authorization ResponseTender Authorization

Response

Create Tender

Authorization

Request

Send Tender

Authorization Response

Request Receipt

Print Receipt

Deliver Receipt

Update Service Order Status

Create

Completed

Purchase

Transaction

Send Completed Order

Transaction

Send Completed Order Transaction

Send Updated Service

Order

Update Service Order

Indicate Tender Auth Response

Store Sales Transactions

Enter Daily Deposit Amount Technician Deposit

InformationTechnician Deposit Information

Write EJ

transaction

Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Agility Migration Strategy PlanningAgility Migration Strategy Planning

Sales Support Systems FamilyIntegration Hub

Product Information System_T

Solution Proposal

Generation System_T

Interactive Demo

Gaming

System_T

Interactive Demo Audio

Visual

System_T

Interactive

Demo Computer System_T

Local Product

Information DS

Customer Needs &

Solutions DS

Customer Feedback ETL

Games Library

Computer Demo Library

AV Library

Solution Availability System_T

Solution Proposal

Pricing

System_T

Solution Proposal

Pricing DS

Sales Associate

Portal

Customer

Portal

Integration Hub

Disconnected Instance

Handhelds / Laptops / Registers

Relevant Product Updates

Relevant Pricing & Rates

Prior Order Info Request

Inventory Availability

Request



Cust Rqmts, Expectations & Env Feedback

Sales Tax Request

Cust Order & Raincheck Hold Request

Guest Loyalty Accounts

Marketing Events

Product Support Materials

Product Pricing Constraints

Product/Solution Financing Plans

Product/Solution Rebates

Target Architecture

DC/DDC

Store

Corporate

I05 Mainframe Inventory

i2 DP/RP

E3

Retek RMS

I22 - i2 Interface

E13 - E3

Interface

S01 - Sales Audit

Data Warehouse

Integration Hub

Automated Assortment

System (AAS)

I13 - Fringe PO

Computer Fulfillment

DotCom

WMS

I35 - Early Warning System

I17 - CEI

SAMU Reports

I13 - Anti

Dealer

I04 - Home

Delivery

I01 - Receiving

I02 - Transfer

I03 - RTV

Informatica

BPM

VPM

Data Warehouse

I06 Customer Order

Oracle Financials

Oracle GL

Informatica

Assortment Selection

Tool (AST)

Exeter

Current Architecture

Replenishment Planning

Cust Order Mgmt & Soln Avail & Sourcing

Inventory/Fulfillment/Receiving

Retek Merchandising

System (RMS)*

ROS

CTO

Customer Order

I05 Mainframe Inventory

Customer Fulfillment

Yantra Cust Order

Processing-Digiterra Yantra

Complex Cust Order

Processing

Retek RMS - Inventory System

I02 - Transfer

I01 - Receiving

I03 - RTV

I14 - Cycle

Counts

RSS

Yantra Complex Cust Order Processing Y1

I10 - CPI

SPCI

STDI

SKUI

RSS

Retek Merchandising

System (RMS)

Y1

Retek Merchandising

System (RMS) Y2

Holiday

2003Holiday

2004

Yantra Complex Cust Order

Processing Y2

I35 - Early Warning System

Retail BPM

SAMU Reports

I17 - CEI

WMS

RIMMS

I04 - Home Delivery

Exeter - Whse

& Yard Operations System

Descartes Cust Deliv & Schl Sys

Merchandise Planning

Assortment Selection Tool

(AST)

Automated Assortment

System (AAS)

PIMS

AIMS

i2 MDO

E3

i2 RP

I13 - Fringe PO

i2 DP

i2 Replenishment Planner - Rpln

Plan Sy

i2 Replenishment Planner - Rpln

Plan Sy

I13 - Anti Dealer

Retek - Promote

Retek - Promote

Checkerboard

Rebate System

Promotion

Finance

Value Package Pricing

Retek - Price Management

(RPM)

Retek - Price

Management (RPM)

Retek - Demand

Forecasting

Retek -

Assort

Transition Worksheet

Ladder

Exeter - Whse & Yard Oper System Y1

Descartes Cust Deliv & Schl Sys

Y1

Yantra Fulfillment Sourcing-Digiterra

Yantra Soln Avail & Sourcing Y1 Yantra Soln

Avail & Sourcing

Customer Order Mgmt

Store

Store

StoreStore

Demand Forecasting

Replenishment Planning

Roadmaps

Project~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Project Plans

Portfolio~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Investment Plans

Alignment with cross project dependencies (function, and schedule).

Aligned with project approval & funding

Aligned with planning & budgeting


Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Impacts of Agility Enterprise ArchitectureImpacts of Agility Enterprise Architecture

Cost savings by getting alignment of capabilities

Elevated role of Enterprise Architecture within Business and Operational planning

IS department was re-organized around capability areas

IS plans are aligned to Agility roadmaps IS capability leaders are aligned to Agility

program Creates additional governance capabilities for

IS IS technology services consolidated

Acknowledgements & QuestionsAcknowledgements & Questions

AcknowledgementsIS and Business Leadership at Best Buy

Enterprise Architecture Group at Best Buy

Proact Business Transformation Inc.www.proact-ea.com

Questions

case study: enterprise architecture at best buy eric dungan wizard, enterprise architecture center...

Documents

enterprise architecture

best buyeric dunganwizard

availabilitythe value

business customers

customer needsenhance

customer experience

eaconsumer expectationschange

common framework