PROJECT DESCRIPTION

Navihotel Implementation

CUSTOMER

Viva Hotels & Resorts

www.hotelsviva.com

SOLUTION

NAVIHOTEL is the integrated Hotel

Management System that due to its

perfect adaptation to the different

hotel industry business types, its

modular functionality, and the

experience of more than 20 years, is

leader at the Spanish market with over

600 installations.

SUPPLIER

Sistemas de Gestion is a business

technology supplier specialized at

tourism sector. Nowadays is leader on

hotel industry ERP installations in

Spain, second worldwide touristic

destination.

CONTACT

info@sistemasdegestion.com

www.sistemasdegestion.com

CASE STUDY: Viva Hotels & Resorts

Navihotel has made Viva Hotels & Resorts manage their hotels as a hotel

chain.

It all starts in November 1998, when the owners of E.T.I. group

decided to manage and commercialize their own hotels under the

Viva Hotels & Resorts brand.

From the initial 9 establishments it has now moved to 16, all of

them located at Mallorca and Menorca. The E.T.I. group is known

for their important presence at the real estate sector with over 25

years of experience.

Outside Spain an investment together with Medieval Times has

been done, resulting into Excellence Luxury resorts. Excellence is a

group of luxury Resorts specialized in hotel management and real

estate development all around the world. (Excellence Riviera

Cancun and Excellence Punta Cana). Additionally E.T.I. group has

shares at Sunscape the Beach at Punta Cana.

SITUATION At their initial days around 1998 Viva Hotels & Resorts started

using several software solutions that did not comply with their

necessities. Each hotel worked separately, there was no integrated

management and there were many coordination problems

between the different hotels. It was not managed as a hotel chain,

and a lot of time was invested trying to obtain consolidated

information if they could obtain it.

SOLUTION Sistemas de Gestion was the Microsoft Dynamics NAV partner, that

offered the best hotel management product in the market.

NAVIHOTEL managed Viva Hotels & Resorts to start to be managed

as a hotel chain, with headquarters where invoicing, occupancy

and purchases could be centralized, without having to treat them

individually.

Not only its total integration and its flexibility made NAVIHOTEL

the ideal program, but its adaptability to the different necessities

that rise with the time demonstrate that NAVIHOTEL was the

perfect system for the daily work at this hotel chain.

BENEFITS NAVIHOTEL implementation has allowed the headquarters to

have a complete control of the information almost in real time.

This gives the commercial department the ability to have a clear

vision of the reality.

Being a very open solution, NAVIHOTEL allows to implement the

day to day changes in a fast and secure way, being able to create

any necessary reports.

Not only Point of Sales prices, purchasing tariffs and sales

contracts prices have been centralized, but also all of these errors

are avoided and management time is optimized.

Thanks to NAVIHOTEL customer’s requests the program has been

growing, adapting itself to the necessities of each customer.