case study: rt66 as a learning organization
DESCRIPTION
Case study of a government affiliated preservation program as a learning organization.TRANSCRIPT
Route 66 Corridor Preservation Program
What is Route 66?
All images from Google Image:
Route 66 Corridor Preservation ProgramWhy did this program get started?
Route 66 Corridor Preservation ProgramLearning Organization Case Study
National Parks Team Robin Mastropiero and Monique Schoustra
How does learning happen within the program?
Technology Knowledge
Organization People
Learning
A consideration of organizational aspects, people, technology, and
knowledge management as
described in Marquardt’s Systems Learning Organization Model helps show how
learning happens as this program continues
to move forward.
Organization What does the organization look like?
PeopleWho are the people involved?
How is knowledge created & shared?Knowledge
Practical Field Experience
State, Local, & Tribal GovernmentsNon-Profit Organizations
People &Groups in theCommunity
Training
NPS
How is technology used?Technology
Webpage
Practical Field Experience
State, Local, & Tribal Governments & Non-Profit Organizations
People &Groups in theCommunity
Training
NPS
Learning
Organization People
KnowledgeTechnology
HOW
LEARNING
HAPPENS
Practical Field Experience
State, Local, & Tribal GovernmentsNon-Profit Organizations
People &Groups in theCommunity
NPS
Training
Practical FieldExperience
State, Local, & Tribal Governments & Non-Profit Organizations
People &Groups in theCommunity
Training
NPS
TechnologyMany Websites
with Links
KnowledgeOpen Sharing through
Internet & F2F
OrganizationLeaders Guide &
SupportPeople Self-
Directed
PeopleLeaders provide many resources,
Network of Information
Learning
Analysis of Learning Strengths through
Appreciative Inquiry
Technology Knowledge
Organization PeopleGreatest Learning
Strength
Empoweringthe
People
Route 66 Corridor Preservation ProgramAssessment of Learning
Route 66 Corridor Preservation ProgramRecommended Learning Initiatives
A. Enhance Communication & Collaboration:• Develop better ways to share and exchange information from stakeholders and those who are “on the ground.” • Move away from “Top Down” approach.• Re-design the Route 66 webpage to allow cost-share project applicants to more quickly acquire
information about previous grants received, projects completed, projects in process, grant proposals currently being reviewed, and potential projects that could be pursued.
• Break down the physical distance of stakeholders that has been a communication barrier by using technology for more frequent communication (monthly conference calls/chats)
• Produce a quarterly rather than an annual newsletter• Leverage resources (volunteers)
B. Increase spread of information about technological improvement needs; get people excited:
1. Use upcoming meetings with partners/community groups to present need. 2. Encourage volunteers with technological expertise to support program.
Resources
Gill, Stephen (2000). The Manager’s Pocket Guide to Organizational Learning. HRD Press.
Management. National Park Servicehttp://www.nps.gov/safe/parkmgmt/index.htm
Marquardt, Michael (2002). Building the Learning Organization; Mastering the Five Elements for Corporate Learning, 2nd Edition. Davies-Black.
National Park Servicehttp://www.nps.gov/index.htm
Route 66 Corridor Preservation Program. National Park Service http://www.nps.gov/history/rt66/
Route 66 National Scenic Byway. New Mexico Land of Enchantment: New Mexico Tourism Department.http://newmexico.org/scenicbyways/route66.php Watkins, Karen e. & Marsick, Victoria J. (1993). Sculpting the Learning Organization. San Francisco: Jossey-Bass.
RUBRICfor
Route 66 Corridor Preservation Program/Organization Needs Analysis
Organization: What does the organization look like?•Structure•Vision•Culture•Strategy
People: Who are the people involved?•National Park Service employees•Citizens•Tourists•Community groups•Volunteers•Government leadership•Other government entities who share resources
Knowledge: How is knowledge created and shared?•Governments and Non-profits•National Park Service•Training•Practical field experience•People and community groups
Technology: How is technology used?•National Park Service website & links
Learning:
What does learning within the program looks like?
1. Learning is done individually by NPS staff.2. Public and other partners learn via website resources and trainings & conferences and public
outreach programs initiated by NPS.
Indicate what learning initiatives would be of greatest value to this organization.
•Program-wide Analysis of Learning Strengths through Appreciative Inquiry•Increased use of Technology including social media•Increased communication between NPS employees•Program commitment to becoming a learning organization on all levels: individual, team and organization.
Reference tools and resources used to assess organization
DLOQ- Dimensions of the Learning Organization Questionnaire(developed by Watkins & Marsick)Marquardt’s System Learning Organization ModelOLIT 514 Class discussion materialsWebsitesInterviews with contacts within organization