case study: t fast casual restaurant - sf … · packaging practices prior to rethink disposable:...
TRANSCRIPT
Recommendations implemented:c Offerreusablebowlsandtraysforcustomersdiningon-site
SebastiaanwantedtopilottesttheReThink Disposablerecommenda-tionsbyinvestinginasmallnumberofbowlsandtraystostart.EvenwiththissmallpilottestthefinancialsavingsandwastereductionatBamboo
Asiawerehuge!Customerslovethelookofthenewbamboobowlsandtrays.Thestaffisabletowashthesedisheswiththeback-of-the-housedishwareanddidnotneedtoincreasestafftime.BambooAsia’stransitiontoreusablebowlsandtraysforsomeon-sitediningisagreatexampleofhowevenasmallchangecanresultinbigimpacts!
Packaging Practices prior to ReThink Disposable:c Allfoodandbeverageswereservedondisposablefoodserviceware
Sebastiaan,themanagerofBambooAsia,wasusingexpensiveplasticbowlsandtraysandwantedtoexplorecheaperandmoreenvironmentally-friendlyoptions.Sincemanycustomersdineon-site,therewassignificantpotentialtoreducecostsandwaste.Sebastiaanalsowantedtoenhancethecafé’sbambootheme.
Sebastiaan Van De Rijt, Manager:“Customersreallylikethenewbowlsandtrays,andI’vebeenabletocutbackondisposablepurchases.We’retransitioningtoahigher-endexperienceandthebamboobowlshavehelpedachievethatgoal.”
STOP WASTE BEFORE IT STARTS
TCASE STUDY:
FAST CASUALRESTAURANT
Bamboo Asia isafastcasualAsianrestaurantintheFinancialDistrictofSanFrancisco.TheyserveAsian-fusionspecialtiesfromIndia,VietnamandJapantoabout400customersperday.
BUSINESS PROFILEName: BambooAsiaBusiness type: FastcasualrestaurantLocation: SanFrancisco,CAOn-site dining: 48seatsTake Out: YesWare washing: DonebystaffEmployees: 18
Results:Recommendation Products
Replaced or Minimized
% Disposable Reduction
Payback Period
Annual Savings (after payback
period)
Annual Waste Reduction
Replacedisposablebowlwithreusablebowlforon-sitedining
Plasticbowl 16% 1.2months
$3,444 764lbs.
431lbs.Plasticlid 5% $1,557
Replacedisposabletrayswithreusabletraysforon-sitedining
Plastictray 4% 3.6months $174 39lbs.
TOTAL $5,175 1,234 lbs.
The Bottom Line:• $5,175 total annual savings• 1,234 pounds of waste reduced annually• No additional labor required• Improved presentation• Satisfied customers
ReThink DisposableisaprojectofCleanWaterFundincoordinationwithCityofCupertinoDepartmentofPublicWorks,CityofOaklandDepartmentofPublicWorks,CityofSunnyvaleEnvironmentalServicesDepartment,CountyofSanMateoDepartmentofPublicWorks,SanFranciscoDepartmentoftheEnvironment,SanJoseDepartmentofEnvironmentalServices,SouthSanFranciscoDepartmentofPublicWorks,andStopWaste(AlamedaCounty).
SupportforReThink Disposableisprovidedby:USEPASanFranciscoBayWaterQualityImprovementFund,StopWaste(AlamedaCounty),LisaandDouglasGoldmanFund,CaliforniaCoastalCommissionWhaleTailGrant,SantaClaraValleyWaterDistrict,andKleanKanteen.
STOP WASTE BEFORE IT STARTS
T Tel.415.369.9174ReThinkDisposable@cleanwater.orgwww.rethinkdisposable.org
Recommendations implemented:c Replacedisposabletastingspoons,cups,bowls,cutlery
andcondimentcupswithreusabledishwareforon-sitediningc Offernapkinsinaself-servedispenserc Makestrawsavailableuponrequestonlyc Askbeforegivingcustomersdisposableitemslikeutensilandnapkinsforto-goorders
JenaandherstaffimplementedalloftheReThink Disposable recommendationswithgreatsuccess!Work-ingtogether,theSacredWheelteamwasabletosplitupthedishwashingresponsibilitieswithoutaddinganyextrastafftime.ThiskeptcostslowandallowedSacredWheeltorecoverthefullsavingsfromreduceddisposablepurchases.Inadditiontothesesavings,SacredWheelwasabletoreducewastehaulingcosts.CustomerslovethechangesandweregladtoseeSacredWheelbeingproactiveaboutwastereduction.
Packaging Practices prior to ReThink Disposable:c Allfoodandbeverageswereservedondisposable
foodservicewarec Customerswerealwaysgivendisposableutensilsand
napkinswhenorderingfoodtogowithoutbeingaskediftheyneededthem
c CustomerswerealwaysgivenalidandstrawfordrinkscDisposabletastingspoonswereusedforsamples
Jena,theco-ownerofSacredWheel,hadswitchedtocompostabledisposablepackaging,becauseshethoughtthiswasthebestthingto
dofortheenvironment.However,shefoundoutthatthecompostableplasticsSacredWheelwasusingtoservefoodandbeveragescouldn’tbecompostedinOaklandandwereinsteadbeingsenttothelandfill.JenareconsideredandrealizedthatrealdisheswerethebestoptionforSacredWheelandarealsomoreeco-friendly.
Sacred WheelisapopularcaféandcheeseshopintheTemescalneighbor-hoodofOakland.Inadditiontotheirwell-stockedcheesecase,SacredWheeloffersmade-to-ordersoups,sandwiches,salads,sides,specialsanddrinks.SacredWheeltypicallyserves70-100customersperday.Bothindoorandoutdoorseatingareavailabletocustomers.Jena Davidson, Co-owner:“As our business grew, so did the amount of trash. We were using compostable products, which it turns out are not composted in Oakland and were instead going to the landfill.”
BUSINESS PROFILEName: TheSacredWheelBusiness type: CaféandcheeseshopLocation: Oakland,CAOn-site dining: 23seatsTake Out: YesWare washing: Donebyhandbystaff
Jena Davidson, Co-owner:“Byswitchingfromexpensiverecyclableandcompostablepackagingtorealdishes,Iwasabletosavemoneyanddothebestthingfortheenvironment.Andrightawaycustomersstartedcommentingonhowhappytheyarewiththechanges!”
STOP WASTE BEFORE IT STARTS
TCASE STUDY:
CAFÉ AND SHOP
WINNERStopWaSte
BusINEss EffIcIENcy AWARd
forWasteReductionExcellencebya
Restaurant
ReThink DisposableisaprojectofCleanWaterFundincoordinationwithCityofCupertinoDepartmentofPublicWorks,CityofOaklandDepartmentofPublicWorks,CityofSunnyvaleEnvironmentalServicesDepartment,CountyofSanMateoDepartmentofPublicWorks,SanFranciscoDepartmentoftheEnvironment,SanJoseDepartmentofEnvironmentalServices,SouthSanFranciscoDepartmentofPublicWorks,andStopWaste(AlamedaCounty).
SupportforReThink Disposableisprovidedby:USEPASanFranciscoBayWaterQualityImprovementFund,StopWaste(AlamedaCounty),LisaandDouglasGoldmanFund,CaliforniaCoastalCommissionWhaleTailGrant,SantaClaraValleyWaterDistrict,andKleanKanteen.
STOP WASTE BEFORE IT STARTS
T
Results:Recommendation Products
Replaced or Minimized
% Disposable Reduction
Payback Period
Annual Savings (after payback
period)
Annual Waste Reduction
Offernapkinsinaself-servedispenser
Papernapkin 16% 2.6months $17 21lbs.
Offerstrawsuponrequestonly
Compostableplasticstraw
100% 0days $132 15lbs.
Replacedisposabletastingspoonswithreusablespoons
Plasticspoon 100% 9days $73 12lbs.
Replacedisposablecupswithreusablecups
Compostableplas-ticandpapercups
86% 27days $644 186lbs.
Replacedisposablebowlswithreusablebowls
Compostablebowls 20% 3.2months $130 211lbs.
Replacedisposablecutlerywithreusablecutlery
Compostableplasticcutlery
64% 6days $676 100lbs.
Replacedisposablecondimentcupswithreusablecondimentcups
Compostableandplasticcondimentcups
57% 27days $266 57lbs.
Askbeforegivingoutdisposableitems
Utensils,napkinsandlids
N/A 0days $714 N/A
TOTAL $2,652 602 lbs.
Tel.415.369.9174ReThinkDisposable@cleanwater.orgwww.rethinkdisposable.org
THE BOTTOM LINE:
+ $1,116 savings in annual waste hauling costs =
$3,768 total annual savings
• $3,768 total annual savings• 602 pounds of waste
reduced annually• No additional labor
required
• Improved presentation• Satisfied customers• Won an award!
Recommendations implemented:c Replaceddisposablefoodtrayswithreusablebasketsfornearbydiningc Eliminatedpaperburgerwrapc Offerednapkinsinaself-serveone-at-a-timedispenser
TheReThink Disposable recommendationshadneverbeforebeenappliedtoafoodtruckandthispilotwasasuccess!Doc’sreplaceddisposablefoodtrayswithreusablebasketsforcustomerswhoeatnearthetruck.Staffnolongerwrapseachburgerinpaperorgiveseachcustomerastackofnapkins.Instead,burgerscomeunwrappedandcustomerstaketheirownnapkinsfromadispenserthatreleasesonlyoneatatime.
Packaging Practices prior to ReThink Disposable:c Burgersservedinadisposablefoodtrayc Eachburgerwaswrappedinpaperc Eachcustomerreceivedastackofnapkins
Zak,thefounderandownerofDoc’s,knewspendingondisposableproductswassignificantandwasconcerned
abouttheenvironmentalimpact.However,hewasn’tsurehowsomeoftheReThinkDisposablerecommendedpracticeswouldworkforafoodtruck.Heandhisstaffdidasurveyasking
customerswhattheywouldthinkifDoc’simplementedspecificpracticestoreducewaste.Theresponsewaspositive,andDoc’sagreedtotestsomeofthestrategiestoreducedisposableusage.
Doc’s of the BayisapopularfoodtruckthattravelstheSanFranciscoBayArea.Doc’sservesarangeofclassicAmericancomfortfoodintheformofburgers.Onaverage,Doc’swillserve70-100mealsduringthelunchshiftand40-60duringthedinnershift.Likemostfoodtrucks,Doc’sdoesn’thaveon-sitedining,butmanycustomerseatnearbyatparksoropenspaces.
BUSINESS PROFILEName: Doc’softheBayBusiness type: FoodTruckLocation: Emeryville,CAOn-site dining:0seatsTake Out: YesWare washing:Yes,atsharedkitchenEmployees: 10
Zak Silverman, Owner: “Not only did eliminating paper wrap for burgers cut costs, but we’re now able to produce burgers faster and have increased the number of people we can serve during a busy lunch shift. And the food looks better!”
STOP WASTE BEFORE IT STARTS
TCASE STUDY:
FOOD TRUCK
ReThink DisposableisaprojectofCleanWaterFundincoordinationwithCityofCupertinoDepartmentofPublicWorks,CityofOaklandDepartmentofPublicWorks,CityofSunnyvaleEnvironmentalServicesDepartment,CountyofSanMateoDepartmentofPublicWorks,SanFranciscoDepartmentoftheEnvironment,SanJoseDepartmentofEnvironmentalServices,SouthSanFranciscoDepartmentofPublicWorks,andStopWaste(AlamedaCounty).
SupportforReThink Disposableisprovidedby:USEPASanFranciscoBayWaterQualityImprovementFund,StopWaste(AlamedaCounty),LisaandDouglasGoldmanFund,CaliforniaCoastalCommissionWhaleTailGrant,SantaClaraValleyWaterDistrict,andKleanKanteen.
STOP WASTE BEFORE IT STARTS
T Tel.415.369.9174ReThinkDisposable@cleanwater.orgwww.rethinkdisposable.org
Results:Recommendation Products
Replaced or Minimized
% Disposable Reduction
Payback Period
Annual Savings (after payback
period)
Annual Waste Reduction
Replacedisposablefoodtrayswithreusablebasketsfornearbydining
Paperfoodtray 21% 12days $1,397 914lbs.
Eliminatepaperburgerwrap
Paperwrap 51% 0days $456 1,370lbs.
Offernapkinsinaself-servedispenser
Papernapkin 64% 18days $175 284lbs.
TOTAL $2,028 2,568 lbs.
The Bottom Line:• $2,028annualreductionindisposablefoodservicewarecosts
• 2,568poundsofwastereducedannually
• Increasedproductionspeed,whichmeansbiggereventsandmorecustomers
• Improvedpresentation• Satisfiedcustomers
Brandon Smuke, Truck Manager: “ReThink Disposable has been a huge
success for Doc’s of the Bay. The recommendations are working fabulously and we’re seeing benefits well beyond the $2,000 annual savings. The food looks better than it ever has and customer response has been really positive.”