case study: university of chicago combines the power of ca unified infrastructure management and ca...
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Case Study: University of Chicago Combines the
Power of CA Unified Infrastructure Management and
CA Spectrum® for Faster Triage and Better Operational Efficiency
Abe Shaker, Monitoring and Reporting Engineer, University of Chicago
Marc Vincent, Lead Command Center Technician, University of Chicago
DO4X116S
DEVOPS – AGILE OPERATIONS
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For Informational Purposes Only
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Abstract
Join IT operations from University of Chicago to get firsthand insights on how to best leverage CA Unified Infrastructure Management and CA Spectrum together as a comprehensive infrastructure monitoring and fault management solution. In this session, the University of Chicago will share key use cases for using the two solutions together and provide tips on how to get the most out of your implementation. The session will also cover some of the benefits that University of Chicago has achieved with the solution set, including faster issue resolution, better operational efficiency and higher availability.
Abe ShakerUniversity of Chicago
Monitoring and Reporting Engineer
Marc VincentUniversity of Chicago
Lead Command Center Technician
THE UNIVERSITY OF
CHICAGO
Abe Shaker
Monitoring and Reporting Engineer
Marc Vincent
Lead Command Center Technician
THE UNIVERSITY
OF CHICAGO
About the University of Chicago
Founded by Rockefeller in 1890
Almost twice as many graduate students to under grads
89 Nobel prize winners
1st Heisman Winner in 1935
(Jay Berwanger)
How We Leverage CA Unified
Infrastructure Management (CA UIM)
Performance monitoring
CDM
URL
Etc.
IT dashboards
Performance reporting
How We Leverage CA UIM
Operations team
Overall system health
Ad hoc performance reports
Monitoring team
Engineer requests
Performance statistics
How We Leverage CA Spectrum
Hardware availability and monitoring
3rd party integrations
Metrics
Alarm counts and types weekly/monthly/quarterly
Hardware availability
Inventory management
How We Leverage CA Spectrum
Operations team
Events from integrations
Alarm reports
Inventory control
Monitoring team
Driving metrics
Availability
Maintenance mode
Benefits of Bringing CA UIM and CA Spectrum Together
Consolidated view
Fault correlation Suppression of all downstream alerts during network events
Inventory syncing
Benefits of Bringing CA UIM and CA Spectrum Together
CA UIM’s web interface
Clean modern look
Helps w / adoption of the application
Product development and functionality
Benefits of Bringing CA UIM and CA Spectrum Together
Operations team
Efficiency in ticketing
Consolidated views
Simplified reporting
Monitoring team
Experience within the tool
Next Steps
Service and application
monitoring
Leveraging
geographical views
Next Steps
Enhanced monitoring
Tie infrastructure to
business services
What Questions Do You Have?
THE UNIVERSITY
OF CHICAGO
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Thank you.
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DevOps – Agile Ops
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