catalyx @ csw warsaw: launching a new product with your customers, not just for them
DESCRIPTION
23 September 2014, the Crowdsourcing Week Summit Warsaw http://crowdsourcingweek.com/warsaw/TRANSCRIPT
© Catalyx. The material in this document is owned by Catalyx
Launching a new product with your customers,
not just for them
We helped the Carlsberg
Brand Somersby launch into
Switzerland, b co-building
their go to market strategy
with 500 of their core
consumer target and then
turning these people into lead
users and brand
ambassadors.
William Tell and the cider challenge
Only 8 million people
4 official languages
20% expatriate population
2% Imported Cider
We helped the Carlsberg
Brand Somersby launch into
Switzerland, b co-building
their go to market strategy
with 500 of their core
consumer target and then
turning these people into lead
users and brand
ambassadors.
William Tell and the cider challenge
How can Carlsberg
successfully launch
an international cider
brand into a complex
country fiercely
proud of its own
cider heritage?
We harness the collective intelligence of
crowds, communities and online
conversation…
To uncover insight.
To co-create marketing, product & policy
innovation.
To build participant and consumer engagement.
Collective Intelligence is the creation and use of the input and
intelligence of hundreds or thousands of people.
All of us is smarter than one of me
Collecting Conversations: 3 ways
CROWDTREND
CONVERSATION
ACTIVE – get the crowd to come to you PASSIVE – the crowd doesn’t come
The co-creation platform
The co-creation platforms
Bienvenue! Willkommen!
From understanding to engagement
Open
Minded
Attitude
Social
Drinking
Behaviour
Insight
From understanding to engagement
Open
Minded
Attitude
Social
Drinking
Behaviour
Insight
INSIGHT 1: The Swiss want to stand out, but can’t help fitting in.
INSIGHT 2: Enhance existing conversations; don’t create new ones.
INSIGHT 3: Finger Food is critical.
INSIGHT 4: The usual rules don’t apply in festival season.
From understanding to engagement
Open
Minded
Attitude
Social
Drinking
Behaviour
Insight Ideate
From understanding to engagement
Open
Minded
Attitude
Social
Drinking
Behaviour
Insight GenerateIdeate
What used to happen
Learn
Create
Test
Go
Try again
From understanding to engagement
Open
Minded
Attitude
Social
Drinking
Behaviour
Insight GenerateIdeate Engagement
What happened next
6% aided awareness….before launch.
Online brand engagement 3x expectations….before launch.
Brand reach of 20% of population on launch day.
Launch brought forward by almost a month.
Work with the end user, not just for
them
Build Better
Brands
Launch Better
Products
Craft Better
Policy
Coordinate Better
Engagement
Design Better
Strategy
The Power of the Crowd
Tell me and I will forget,
Show me and I may remember,
Involve me and I will understand
Confucius 450BC
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any more information
© Catalyx. The material in this document is owned by Catalyx