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You Are Invited1:00 p.m. ET / 10:00 a.m. PT2015August 19September 16October 21November 18December 162016January 20February 17March 16April 20May 18June 15July 20Webcast details available uponregistration. 2015 Cisco and/or its affiliates. All rights reserved. Cisco.com | Privacy Statement | Trademarks Live Demonstrations of Cisco Unified ContactCenter ExpressCisco Unified Contact Center Express is a customercontact solution tailored for small to mid-sized companies.By enabling consistent interaction for agents, supervisors,and customers, Cisco Unified Contact Center Express canhelp enhance your customer care strategy in ways youmay have never thought possible. Whether you operate aformal contact center or manage a group of employeesresponsible for customer contact, this session is for you.Learn from industry experts how to use thecapabilities of Cisco Unified Contact Center Expressto enhance your customers experience.The workshops are led by customer care professionalswho have worked in, designed, built, and supportedcontact centers for most of their careers. They will coverthe Cisco Agent Desktop and Cisco Supervisor Desktop,including both real-time and historical reporting using thissolution. They will also touch on the Cisco QualityManagement and Cisco Workforce Management options.Our Cisco customer contact solution experts will beavailable to answer questions throughout the session, aswell as to talk in more detail after the demonstration.