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CreditExcellenceAwards2016

Targeting the information you need – now in its tenth successful year! CCRInteractive in 2016Tuesday 4 October 2016Guoman Tower Hotel, Central London

CCRMeetings

Book Your Place Today!Contact Ian at ian@ccrmagazine.co.uk and 07951 262848 or Alison at alison@ccrmagazine.co.uk and 01702 341948.

DELEGATE PACK 2016

This is an exciting time for the industry’s landmark event, as we work to build on its existing strength and popularity – in 2015, delegates rated their satisfaction with the day as 8.62 out of 10, and with the Awards Dinner at 8.37. Indeed, every respondent said that, if available, they would want to attend CCRInteractive again!Now in its tenth year, CCRInteractive has become the national event for the credit industry. Sponsors and delegates agree that we have established a new template for best practice in the industry, with a real emphasis on knowledge and networking. We are very proud of the event, which consistently sells out before the big day.But we never want to stand still, so, in 2016, CCRInteractive, in association with Arrow Global, will push ahead with fresh ideas that will make for a better day – including an outstanding new Website App to improve your networking and CCRMeetings

Keynote SpeakersThis year, delegates will be able to hear from internationally renowned economics expert Dr Swati Dhingra, senior lecturer at the London School of Economics and from compliance specialist Richard Hill, executive director of the Centre for Compliance and Trust at the Judge Business School in Cambridge.

The Key Delegate StreamsAs the consumer and commercial credit and collections industry faces up to major challenges – with both the private and public sectors under extreme pressure to achieve better results, with greater compliance, against the background of reduced budgets – issues such as compliance, debt purchase, fraud prevention, and data have become central to the industry; so they will be covered in detail at CCRInteractive.We ensure that the event is providing the information that you need, so the six delegate streams for 2016 will be:l Commercial credit and collections. l Risk, data, and fraud prevention.l Debt purchase and compliance. l Collections.l Legal issues and enforcement. l Export credit and collections.

New Website App for the Best NetworkingOne of the most successful parts of the day is CCRMeetings, with close to 200 meetings being arranged last year.To further help facilitate these meetings, this year CCRInteractive will feature a new Website App, allowing you to book meetings in advance, message people to meet on the day and organise your calendar.The new App will complement our Sponsor Focal Points to allow you to easily make your meetings, to find out about what the industry has to offer.

CCRInteractive – the high-quality day for the credit and collections industry!

Welcome to the tenth year of CCRInteractive

This year’s tenth anniversary event will allow you to:l Learn best practice of how to increase profitable sales in changing economic times.l Understand the key compliance issues and how they will impact upon you.l Discover about the wider legislative and regulatory framework – including Brexit – and how it will affect you.l Hear about the latest innovations in the market for improving your collections rates.l Motivate your staff to achieve ever improved results.

Collections and Legal Issues & EnforcementCollectionsAlways one of the most popular streams. At a time when the customer journey and profitability are at the top of the industry’s agenda, delegates will hear from creditors across a wide range of industry sectors – what are their experiences and how can their systems be streamlined and improved? How can the best collectors be attracted and rewarded to achieve your goals?

The Speakers:Karl Wise Group operations strategy & commercial director, Virgin MoneyDr Gorkan Ahmetoglu Lecturer in business psychology, University College LondonMarie Marsden Head of credit operations, Shop Direct Financial ServicesVal McCarren Head of collections and recoveries, Tesco BankLeigh Berkley President, the Credit Services AssociationAlex Colyer Executive director – corporate services, South Cambridgeshire District CouncilDiana Keeling Head of credit, Ian WilliamsSue Chapple Senior manager – revenue management, EDF Energy

Up For Debate:l Customer experience in collections – how important is it?l Ensuring customers get the right outcomes – an operational perspective.l The psychology of the borrower.l Get outside the box.l The importance of future changes in data-protection regulation.l Working with vulnerable customers.l Improving the customer journey.

Legal Issues and EnforcementThe courts and a wide range of legal collections and enforcement methods provide an essential safety net for the credit and collections industry, allowing credit to be granted with some certainty of recovery. This stream will consider the impact of the latest regulatory moves, which are impacting upon the courts, and advise on the options available and which cases to take to legal collections, based on potential for success and TCF implications.

The Speakers:Kate Robbins Litigation manager, E.ONAndrew Jackson Head of collections and recoveries, Funding CircleKatherine Bailey Credit manager, Valor Hospitality PartnersAlessia Frisina Senior corporate counsel, legal, Cisco Systems James Ross Barrister, Gough Square ChambersDebbie Karahassan Recovery litigation manager, BMW Financial ServicesBrian Lewis Credit manager, Hanson UK

Up For Debate:l Managing contested litigation.l Building trust throughout the collections cycle.l Preparing to go to court – what a creditor needs to know.l Winning in court and how we updated our solicitors panel.l When to enforce.l Compliance within the legal and enforcement process.l Latest trends in enforcement.

Commercial Credit and Debt Sale & ComplianceCommercial Credit and CollectionsWith the UK economy now growing, but late payment still a significant risk, senior commercial credit managers are increasingly being asked to grant credit to make trade happen, often with reduced levels of insurance or guarantees. In this situation, this stream will hear important examples of best practice in collections and how information is the key to making the right decisions at the start of the relationship. Also how appropriate analysis can be used to give insight into which customers could be given an increase in limit to boost trade.

The Speakers:Phil Rice Manager – order to cash, Aggregate Industries UKJonathan White Former staff officer, 16 Air Assault BrigadeAndrew Aspell European credit programme manager, Office DepotDarren Allardyce Credit manager, Adler and AllanKay Brennand Senior credit controller, European Metal RecyclingSimon Johnson Director of UK credit management, SIG TradingSalima Paul Professor of credit management, Plymouth UniversityMartin Kirby Head of credit, Adecco

Up For Debate:l Our journey to create a world-class O2C function.l The 24-hour credit controller.l Facing the fallout from Brexit.l Encouraging young people into the profession.l Making better risk decisions.l Dealing with insolvency.l Working with SMEs.

Debt Sale & ComplianceWith the continued development of regulation by the FCA, this stream will consider all the key regulatory and compliance issues and look at how data is at the heart of getting the best price for both sides of a sale, whilst keeping the customer in view at all times. At a time when TCF is at the heart of industry, we will review the best-practice new strategies of how to deal with customers on a truly individual basis.

The Speakers:Harper Wright Former training & quality assurance manager, the Money Advice ServiceJoe Deville Lecturer, Goldsmiths, University of LondonGary Brebner Chief executive, Loughborough Building SocietyChris Ball Head of collections and recoveries, Nationwide Building SocietyStuart Sykes Group head customer operations & debt recovery, MyJarJuliana Francis Senior ombudsman, Financial Ombudsman ServiceSimon Webley Research director, Institute of Business Ethics

Up For Debate:l So what do employees think about business ethics?l Designed to fail.l What it means to be a business leader.l Ensuring compliance around your team.l Pricing debt in a regulated industry.l Improving your recruitment and training.l Vulnerability and the debt-sale process.

Export Credit and Risk, Data & FraudExport Credit and CollectionsAmid concerns over a potential ‘Brexit’, this important stream will review where the options are for UK exporters and what help is available for them to find information on potential customers overseas. At a time when the UK economy is looking to exporters to lead the way, we will look at what best practice means for collections and which partners to choose.

The Speakers:Guy Thompson Credit risk manager EMEA & China, Sun Chemical GroupBodil Sandvik Head of credit management, Nordic Choice HotelsAndrew Barbaro Regional credit manager, AntalisVictoria Taala Credit and billing manager, SG GamingAndrea Baker Senior international credit manager, Arris Solutions UKAndriy Sichka Development director, the Association of Credit for Central and Eastern EuropeKarolina Domagala Credit control team leader, Turner BroadcastingGary Brooks Head of transactional finance, Hitachi Europe

Up For Debate:l Customer categorisation and risk appetite.l O2C: from standardisation to automation.l Workflow implementation – bringing your collection practice into 2016.l Outsourcing, insourcing, or rightsourcing.l Regional focus.l Managing a team across continents.l Trading with emerging markets.

Risk, Data and Fraud PreventionWith a focus on the consumer-credit sector, this stream will look at these crucial issues and consider best practice and case studies on how data can be used to prevent fraud, ensure that you are taking the right risks and to look across your portfolio to monitor your success and take new opportunities.

The Speakers:Stuart Howard Chief executive officer, Dollar UKDr Mahmood Shah Lecturer, the University of Central LancashireAlastair Barter Senior policy officer, Information Commissioners OfficeAlla Koblyakova Senior lecturer, Nottingham Trent UniversityRajib Chakravorty Senior project manager – data management, HSBCMartin Parr Fraud and compliance manager, BMW Financial ServicesMike Davies Credit risk manager, Veolia

Up For Debate:l The use of knowledge management in information security.l EU data-protection rules and some thoughts from recent ICO cases.l The latest forms of fraud.l Facing up to commercial risk.l Why should a whole company buy in to fraud prevention?l Reporting on risk.l The future of social-media data.

The Leading Event in the Credit IndustryCCRInteractive is the largest and leading one-day conference in the credit industry’s diary, from the publishers of CCRMagazine.In 2015 the day conference sold out, with close to 400 delegates attending from the UK and around the world.Now, in its tenth year, the event will build on its established strengths – the most knowledgeable speakers, the very best networking opportunities, supplier presentations from the most innovative firms, and the longest-running meeting brokerage service in the industry.

l A new Website App to facilitate a further improved CCRMeetings facility, allowing you to book meetings in advance.l The largest one-day conference in the UK credit industry – sold out in 2015, 2014, 2013, 2012, 2011 and 2010.l The Awards Dinner, featuring the Credit Excellence Awards, which acknowledge true excellence in the industry.l More than 1,300 CCRMeetings booked in eight years.l Six streams of the highest-quality speakers.l The highest-profile sponsors in the industry.

l Hugely popular networking breakfast and lunch, which set the tone of the event as one where business is done.l £6,000 raised for the Tom Bowdidge Foundation at the Credit Excellence Awards Dinner Charity Auction.l CCR and CICM, working together to deliver a single national event for the credit industry.l Your chance to meet and network with the key government regulators and understand the regulatory impact on your business.

CCRInteractive was the first to offer you a choice of streams; the first to book you meetings; the first to have a properly-organised networking breakfast and lunch; the first to have all round tables...

...CCRInteractive, the largest and most innovative one-day conference in the UK credit industry – now in its tenth successful year!

The Credit Excellence Awards and DinnerThe Credit Excellence Awards have quickly established themselves as a real judge of excellence in the industry, as applicants compete to win one of only eight awards and to be on a finalists’ shortlist of only three.

The Credit Excellence Awards are the highlight of the evening’s Awards Dinner: with a reception area and dining facilities overlooking Tower Bridge and the River Thames, the Guoman Tower Hotel offers the perfect climax to a day of learning and networking, allowing you to meet, debate, and network with your peers in a relaxed environment.

Charity AuctionEach year, during the Awards Dinner, we hold a charity auction, which, last year, raised £6,000 for the Tom Bowdidge Foundation. The auction gives you the chance to win quality prizes, including sports memorabilia and day-out experiences.

The Credit Excellence AwardsNow in their sixth year, the Credit Excellence Awards bring together the brightest and best in the industry. They are renowned for rewarding only the very best applicants and for asking further questions of the finalists.They are made up of eight separate awards, which run in parallel with the delegate streams at CCRInteractive.

Conference and Dinner Sponsors

These eight awards are:l Newcomer to the Credit Industry Credit Excellence Award.l Credit Excellence Award in Commercial Credit and Collections.l Credit Excellence Award in Risk, Data, and Fraud Prevention.l Credit Excellence Award in Collections.l Credit Excellence Award in the Legal and Enforcement Profession.l Credit Excellence Award in Export & International Credit and Collections.l Credit Excellence Award in Compliance.l Contribution to the Credit Industry Credit Excellence Award.

We intend that a Credit Excellence Award should become established as the highest level of award in that field.

Do not miss your opportunity to be with all the finalists and winners on the big day. Make sure you book your table or place for the Credit Excellence Awards Dinner, in association with MMF. Contact Alison@CCRMagazine.co.uk.

For more details on how you can be a part of the day,contact Gary Lucas on 07785 268404 or gary@ccrmagazine.co.uk

CCRInteractive – Your Chance To Be SeenCCRInteractive is unparalleled in the credit industry as a day of knowledge and networking – a combination that attracts the most senior delegates in the industry. It offers an unrivalled opportunity to get your message across to more than 400 senior decision makers in one day.

Key OpportunitiesCCRInteractive – the national event for the credit industry – is built on innovation and, now in its tenth year, it has established itself as the leading event in the industry for both delegates and sponsors.It is the original and still the best, having brought many new ideas to the industry, from CCRMeetings, the meetings brokerage service, to Supplier Presentations; from splitting the conference into six delegate streams, to providing Sponsor Focal Points to facilitate meetings – CCRInteractive always brings new ideas to the market.Here are just a few of the reasons why CCRInteractive provides the outstanding day for senior delegates and sponsors:l A new Website App to facilitate a further improved CCRMeetings facility, allowing you to book meetings in advance.

l Sponsor Focal Points – one of the most successful parts of the day is CCRMeetings, with close to 200 meetings being arranged last year. To further help facilitate these meetings, sponsors have access to their own Sponsor Focal Points as a meeting point for delegates and sponsors. These will return in 2016, bigger and better than ever – at the very heart of the event.l Chair your stream – the main sponsors in each stream will have the opportunity to chair that stream, offering you the platform to establish a key spokesman as a thought-leader in your sector.

l Sales presentations – we were the first to allow sponsors to speak directly to the senior delegates in your stream and this has become a hugely successful part of the event. A 10-minute supplier presentation, before each break, gives you a unique opportunity to speak directly to a room full of senior professionals in your market, ready to buy your products.l Private rooms – if you would like to gather a group of clients for a private lunch, or have more space available for a demonstration or presentation, you will be able to book one of the boardrooms on the 12th floor of the Guoman Tower Hotel, to make the most of the opportunities that the day affords.l The venue – the five-star Guoman Tower Hotel holds international appeal, providing elegant luxury, with the four largest streams, along with CCRMeetings, all on one level.l Network with key regulators – understand the impact that new regulation will have on your business.l Six streams – six conference streams ensure that delegates receive the information of most relevance to them and sponsors reach their target delegates.

Make Your ChoiceA range of presentation and sponsorship opportunities are available, from room, lunch, and bag sponsorship, to supplier presentations. All of these come with access to the outstanding CCRMeetings service.

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Send this form to Alison Lucas, CCR Events, 81 Cambridge Road, Southend-on-Sea, Essex SS1 1EP, or fax to 01702 331026.If you have any questions please contact Alison on 01702 341948 or e-mail alison@ccrmagazine.co.uk.event accomoDation Accommodation is not included in the booking fee.

cancellations All cancellations must be received in writing. Cancellations submitted before 30 days prior to the event will incur a cancellation charge of £100+VAT.

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4 October 2016Guoman Tower Hotel, Central London Booking Form