“CCS Confidential and Proprietary.”  

ATS8500

Remote Service Solution

“CCS Confidential and Proprietary.”   UTC F&S Company Confidential

ATS8500 Remote Service Solution

Definition

The ATS8550 is a Multi Client Remote Service Solution.

It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field.

With the purpose of offering added value services to their clients.

“CCS Confidential and Proprietary.”   UTC F&S Company Confidential

ATS8500 Remote Service Solution

Value proposition

• Maximize your service level• Remote maintenance visits• Automated tasks• Take over panel remotely to support end user/installer on site

• Optimize operator efficiency

• Integration possibility in Automation SW• 1 GUI per panel connection• Multiple panel connections in parallel

• Minimize cost related to this solution• Terminal mode of operation – reduces maintenance client PC• Comm. Server to be shared between all operators•

“CCS Confidential and Proprietary.”  

Remote Configuration & Service SW

SQL DB PSTN / IP / GPRS

+50 operators

Shared SQL Database

+100K panels

Remote Service Solution for CMS – ATS8500

Market trend: IP connectivity to the panel (Ethernet / GPRS) Remote Services

Available today as ATS8550 Support Advisor Advanced / ATS Master

“CCS Confidential and Proprietary.”   5

ATS8550 Remote Service Solution

Operator

Client xyz

Client 123

Connect

Open DB

Integration Automation SW via Scripts

Automatic launch of ATS8500 & panel lookup in DB

Automatic connection to panel

Separate ATS8500 GUI per panel

Multiple panel connections per operator

Automation SW ATS8500 GUI

Connect

Open DB

“CCS Confidential and Proprietary.”   6

Reports

Maintenance report - System Status overview, event log, update Time&date,...

Comparison Report - Differences between Panel / DB / Restore point

Configuration Report - Overview of Full panel configuration / Specific Sections

HTML / XML format

Saved as:

“accountnr - date/time - report type”

UTC FS company confidential

ATS8550 Remote Service Solution

“CCS Confidential and Proprietary.”   7

Database

Database Backup & Restore

Statistics

Bulk Changes

SQL DB

Statistic XML files

GUI for bulk changes

UTC FS company confidential

ATS8550 Remote Service Solution

“CCS Confidential and Proprietary.”   8

Task scheduler

GUI

Create tasks

Select time of execution

Provide overview executed Task

Execute in Armed / disarmed state

Import tasks via XML possibleUTC FS company confidential

ATS8550 Remote Service Solution

“CCS Confidential and Proprietary.”   9

Operator access roles

Windows Credentials per operator

Access rights per operator type

19 Functionalities can be enabled: Panel functionality

Application funtionality

1 2 3 4 8 9 10

11

7 12

13

14

15

16

17

18

19

Admin X X X X X X X X X X X X X X X X X

Supervisor X X X X X X X X X X X X X X X

Operator X X X X

Config. Eng.

X X X X X X X X

Panel Functionality:command & control actions (1)edit panel config. data (2)uploading panel event log (7)exchange data with a panel (4)browse panel data (3)creating reports (16)taking picture using a cam (17)access to all panels (19)

Application functionality:creating, removing restore points (8)panel connections management (9)creating, deleting panels (10)creating database backup (11)restoring database from a backup (12)import/export panel from template (13)connect to panel (14)edit operators roles (15)editing task scheduler in DB (18)

UTC FS company confidential

ATS8550 Remote Service Solution

“CCS Confidential and Proprietary.”   10

ATS8550 Remote Service Solution

Panel Connection

Direct connection to or from panel

Direct connection with Callback

Call-back via OH Receiver

Communication Server (s)

OH Rec

PSTN Modems

IP

PSTN

DirectCall back

“CCS Confidential and Proprietary.”   11

Infrastructure

Communication Server (s)

IP/GSM/PSTN

DB

Task Scheduler

Data Access APIAutomation Connector

Client mode

Terminal modeTerminal mode

OH Rec

PSTN Modems

Redundancy Solution on Comm. Server & Database Terminal mode with Windows credentials

ATS8550 Remote Service Solution

“CCS Confidential and Proprietary.”  

Central Monitoring Station – Reduce operational cost• Remote Maintenance visits & Automated tasks• Ingredients to support efficient IT Infrastructure • Increases quality of delivered services to end users

Installer - Improve installation time• Commissioning Tool• Diagnostic Tool• Configuration Tool

End User - Increase customer retention rate• Remote support• Immediate response• Provide customised reports

A Solution with Value

ATS8500 Remote Serv. Sol. – Value & Benefits