cctv image 45 - security news desk image is published four times a year on behalf of the cctv user...

Tales from the wild, wild Southwest Taking up a half dozen invitations from CCTV managers in Devon and Cornwall, the User Group headed west…

Double double take It may look a bit odd but universal video review is a tool that allows you to review hours of video in minutes

Also in this issue• CCTV in the riots • Milestone’s MIPS conference • Martin Gill’s research • And CCTV colleagues remembered…

www.cctvusergroup.comAutumn 2011

OFFICIAL PUBLICATION OF THE CCTV USER GROUP

All’s well at Sandwell West Midlands housing landlord shows off its new £2 million control centre

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C C T V I m a g eEditor-in-Chief: Peter FryCCTV User GroupTel. +44(0)1202-707552Fax +44(0)[email protected] join the CCTV User Group, please contact the Group on the number above.

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© 2011 Security Media Publishing Ltd/CCTV User Group. Printed by Premier Print, London

Autumn 2011

Welcome & Newsby Peter Fry . . . . . . . . . . . . . . . . . . . . . . 5

NewsCCTV in the riots . . . . . . . . . . . . . . . . . 8

Obituaries: Ray Stead and John Broomfi eld. . . . . . . . . . . . . . . . . . . 9

Report from MIPS 2011 . . . . . . . . . . . 26

Rooms with a ViewSnapshots of the Southwest . . . . . . . . . 10

Sandwell Homes control centre. . . . . . 14

Features Display solutions . . . . . . . . . . . . . . . . . 18

Application note: Control room merger . . . . . . . . . . . . . . 22

Installation note: Police control room . . . . . . . . . . . . . . . 24

Video review technology. . . . . . . . . . . 28

ColumnsMartin Gill on CCTV research . . . . . . 30

Talking Shop with Simon Lambert . . . 32

PlusIndustry news . . . . . . . . . . . . . . . . . . . 33

Directory of companies . . . . . . . . . . . . 34

T a b l e o f C o n t e n t s | C C T V I m a g e

10 Our User Group directors, Peter and Debbie, took up the invitation to visit a number of CCTV control rooms in the Southwest

14 Sandwell Homes manages over 500 cameras, 40 tower blocks and CCTV for two town centres from a new state-of-the-art control room

26 Milestone’s MIPS event in Copenhagen was a chance to meet some of the partners and customers of this world leader in VMS technology

28 Video review is a time-consuming task but Briefcam believes its software is a game-changer, able to compact hours to minutes

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Welcome and NewsRay Stead and John Broomfield

Peter Fry,Director, CCTV User Group

ALL members will be as saddened, as Debbie and I were, to hear of the pass-ing away firstly of Ray Stead of Portsmouth City CCTV and then

within a week of his funeral, of John Broomfield of Nottingham City CCTV. Anyone who knows them knows the massive amount they achieved in the professional world of Public Area CCTV, the unstinting support they gave to the User Group, and the deep respect they were held in by colleagues throughout the UK. Their loss is a loss to the whole CCTV profession, and our thoughts and condolences go to their families at these difficult times.

User Group AwardsDelegates at the successful June conference at the Belfry will recall the awards presented during the conference for ‘Management and Innovation’ and ‘Operator Teams of the Year’. Both Ray and John received ‘Management and Innovation’ awards at the conference in rec-ognition of all they had both achieved in the last decade with the innovative approach to the development of their CCTV systems and their personal approaches to the effective manage-ment of them, and the examples of ‘best prac-tice’ they freely shared with others.

However, as usual, we also offer recipients the opportunity to present these again at their own offices so the operators and others involved can be present and the managers can arrange wider publicity with their local press.

This year we were pleased to be invited to Charnwood Borough Council and Kingston upon Thames, recipients of the ‘Operator Teams of the Year’ to do such presentations, at the same time learning much more about their systems, and meet the individuals who achieved such success.

Charnwood BCSome readers might not be too familiar with Charnwood Borough Council, but I am sure more will relate to the main town of Loughborough. The development of the system in a time of economic downturn is incredible, growing from 68 cameras to 165 in the last three years, with an increase from one full time and one contracted operator who jointly monitored it for 74 hours a week to a dedicated team of six full-time staff

and a pool of six cover operators enabling the system to operate 24/7.

The results are a credit to this investment by the Council, with the total incidents dealt with by the control room in the year now amounting to a massive 16,000 of which there were 563 inci-dents that resulted in an arrest and 600 evidence discs seized. As with all successful systems the key is a close working partnership, and the pro-fessional and accredited operators who man the cameras and recording equipment to the highest standards. The team is part of the Communities and Partnerships service and closely integrated with both Community Safety and the Anti Social Behaviour team. Often incidents of ASB are recorded by operators and relayed directly to ASB case workers and this integrated approach is mirrored in working with the Crime out of Loughborough coordinator and their role with acquisitive crime and the night time economy. Partnership also extends to the local Parishes, with the parishes funding the capital cost of a scheme in ‘hotspot’ areas, using broadband that now allows a number of sites to be alarm activat-ed, monitored by the professional operators, with direct access to the local police for response.

However, fundamental to the success of the whole scheme is the very close working rela-tionship with the police, and both retail and pub watch radio schemes and one of the prime reasons for the operators award were the pages describing specific incidents the operators had dealt with, and the number of emails from offic-ers of Leicestershire Police, commending the operators for the fantastic work they had done.

It was a great privilege to be invited to Loughborough to make the presentation and not only meet Terry Stone (CCTV Team Leader) and David Burge (Community Safety Officer) on their ‘own patch’ but to meet and talk to some of the operators (Nick Bird, Alex Kimber, John Hatfield) who so deservedly had earned it, and Cllr David Snartt (Lead Member Community Safety), Tom Kiernan, (Head of Community Safety) who so strongly supported it. I con-gratulate them all, particularly in the context of all they have done to achieve it and the profes-sional service they provide. But in doing so I also deeply recognise the approach of Terry and David in developing and managing the system, and indeed Charnwood Borough Council for its foresight and even in difficult economic times investing in, and supporting such a critical serv-ice to their community.

Broadland Guards For several years I have heard many complimen-tary comments of a manager called Caesar, who evidently is highly respected by other managers around the UK for what he has been achieving. So it was with great interest that I read the nomi-

nation by Broadland Guarding for the operators of the Kingston upon Thames CCTV system earlier this year, and was later invited to present the award to the Deputy Mayor of Kingston upon Thames. Now, in the CCTV world, Kingston is probably more frequently associated with Martin Lazell (see Spring 2011 issue CCTV Image) but always a critical issue is effective team working and the article concentrated on the very close working relationship between Martin Lazell and Caesar Andrews which also set the scene for considering the nomination which emphasised the highly effective team working between Caesar and the Operators.

I won’t dwell on the statistics or the details of the system in this note as they were covered in the previous article but concentrate upon the nomination and subsequent information as the nomination hit home with all the points it raised. With Frank Adamson’s (Broadland) background of 27 years in the Army, where teamwork is so critical to the success of their missions it is not surprising that he not only recognised all the issues that change a group of people working together into a highly effective team, but the role and approach of Caesar as manager.

Police liaison officersI have always felt that the support to CCTV of Police Liaison Officers is a major factor in

C C T V I m a g e | W e l c o m e a n d N e w s

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(Top) Award presentation at Charnwood and (bottom) presenting the award in the Mayor’s Parlour at Kingston-upon-Thames

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the success and effectiveness of many of the CCTV systems. Principally because it increases liaison between the managers and operators of the system with the Police, and at the same time enables the operators to con-centrate on their task of monitoring the cameras, with the liaison officer concentrating on his area of expertise in reviewing CCTV footage for evidential value. There have in the past been many comments that ‘incident investigation’ should only be carried out by trained investigation officers, and rather than have a variety of PCs visiting the control room to review images, surely it is far more sensible, and less costly to the police for one officer to take on this role and continue developing the critical relation-ship that must be retained between the police and CCTV managers and operators.

But the impression I am getting throughout the UK is that in their search for savings, and the direction by Government that this should be from ‘back room staff’ rather than ‘front line officers’, it is just this kind of liaison post that the police forces are cutting back on. I am convinced this is a very false saving, and will seriously damage the effectiveness of the systems. I would strongly urge all police forces and ACPO to reconsider the effect of this. Whilst I appreciate savings must be made, surely this is a drastically backward step. Indeed, I would urge those forces that do not have CCTV liaison officers to adopt this highly effec-tive partnership.

Exploding the myths Many members have responded to my request for information about their systems to help explode some of the myths relating to public area CCTV, but even more responses would help increase the accuracy. At the time of writing we have statistics on over 10 per cent (over 40) of the public area CCTV systems which also coincidentally covers an area which includes over 10 per cent (over 6 million) of the population.

The results have been fascinating, and all our available on the website, however a summary of them follows.

The number of public area CCTV camerasThe off-quoted myth that the number of public area CCTV cameras is 4.2 million was totally destroyed by the CCTV User Group member survey and by DCC Graeme Gerrard’s survey of Cheshire extrapolated to the UK, with less than 10 per cent variation by the two approaches.

So the FACT is there are approximately 35,000 town and city centre Public Area cameras and approx 1.8m public area cameras owned by other organisations. A far cry from the 4.2m!

The public opinion of public area CCTVOur independent public opinion survey carried out a year ago also exploded the myths about levels of public support for CCTV, and destroyed the myth that the public were worried about their privacy.• 90 per cent SUPPORT the use of Public Area CCTV• 82 per cent believe CCTV saves money and court time• 80 per cent believe Public Area CCTV DOES NOT infringe on their right to privacy• 76 per cent believe there are the right amount OR TOO FEW public area CCTV cameras• 71 per cent believe CCTV in public areas makes them feel safer and reduces crime• 70 per cent are against any removal of public area CCTV cameras• 61 per cent are against any reduction in monitoring

The cost effectiveness of public area CCTV The survey of CCTV User Group systems produced some interesting statistics in terms of the cost of CCTV per incident viewed. I stress these only include the cost of operating the CCTV system, and of course the police have other significant costs in terms of their forensic analysis of CCTV images. In August 2010 Her Majesty’s Inspector of Constabulary report tabulated the cost per detection of fingerprint analysis and DNA analysis for all Police Forces in England and Wales.

The cost of CCTV per incident is compared with the cost per detection for DNA and Fingerprints.

DNA Fingerprints Public Area CCTV

Highest cost £17,361 £12,654 £953

Average cost £7,137 £4,617 £163

Lowest cost £1,233 £1,069 £16

Even allowing for additional costs by the police there appears a signifi-cant cost benefit in the use of public area CCTV

The cost to the public of public area CCTVHow much does public area CCTV cost each member of the population in the authority area that pays for it? The figures might be as surprising as the cost per incident above! For a full picture we also look at the cost per hour of operation, and the cost per arrest witnessed in which CCTV was involved.

Cost per population Cost per hour of

operation Cost per arrest

witnessed

Highest cost £4.49 £91.32 £1,000

Average cost £2.16 £38.32 £464

Lowest cost £0.30 £4.26 £65

With an average cost of just over £2 per person per year (say £10 per family per year), it demonstrates incredible value for money for the feel-safe factor in town and city centres and in assisting in securing convictions.

At an average cost per hour for 24/7/365 operation of under £40 for an average 160 camera system, I simply can’t see any more cost-effective means of providing ‘the eyes on the street’ in any other manner.

What does an average CCTV system achieve from public money?

Number of incidents observed

Incidents originated by CCTV

Number of video reviews

Evidence discs

seized

Number of arrests witnessed

Highest 16,973 90% 3,500 1,494 2,302

Average 4,690 42% 1,140 668 817

Lowest 215 9% 125 100 15

Firstly it is essential to appreciate that the survey reflects the wide vari-ety between public area CCTV systems. It includes systems with hun-dreds of cameras and systems with only half a dozen; it includes inner-city systems and small rural villages; it includes high crime areas and low crime areas, it includes systems monitored 24/7/365 by professional operators and ones which are only monitored by volunteers 30 hours a week; some have operating costs of hundreds of thousand pounds and some only a few thousand; it includes systems which are solely CCTV and others which also provide Careline vulnerable persons alarms, alarm monitoring, out-of-hours telephone response for the authority and many other functions.

This reflects the variety of CCTV public area systems throughout the UK and so it is no surprise that there is considerable variation between the highest and lowest averages. I stress that the figures should not be used to compare the effectiveness of any particular system, in any com-parison like must be compared with like.

However, the value of this survey is that it gives an overall indication of what public area CCTV DOES achieve nationally and strongly proves figures which have been quoted in the press to illustrate the ineffective-ness of CCTV are truly a myth.

Conference raffleFinally, many thanks to all those who contributed to the raffle held at the Belfry. Remploy managed to collect £486 for Reach, a charity to support families and children with upper limb deficiencies.

W e l c o m e a n d N e w s | C C T V I m a g e

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NEW RESEARCH claims that public support for CCTV surveillance has strengthened follow-ing the riots in the UK this summer, with one in three people (37 per cent) stating their support for its use in public spaces has now increased.

The independent public opinion survey, commissioned by surveillance systems spe-cialist, Synectics, has also revealed that 76 per cent feel safer in public areas knowing that CCTV is in operation.

The majority (72 per cent) expressed that they would be worried if their local council reduced CCTV security in order to save money, with 62 per cent wanting to see more in their local area.

Azadar Shah, Managing Director at Synectics, subsidiary of UK-based Quadnetics Group, comments: “In the past, there’s undoubtedly been public apprehension about the use of CCTV, but the research indicates that people now recognise the positive role it can play within a community.

“Security camera footage played a high-pro-file role in the riots – helping Police identify and apprehend offenders – and this appears to have made a strong impact on public support for CCTV surveillance. In fact, nine out of 10 people actively support the use of CCTV foot-age to identify rioters.”

In Bristol, one of the cities hit by rioters, 127 individuals were captured on camera, which led to 59 people being identified and charged.

Gordon McLanaghan, emergency control centre manager at Bristol City Council said:

“Without CCTV footage it would have been virtually impossible to identify the individuals involved in the riots and gather the necessary evidence. In a crowd of 200 people it can be difficult to pinpoint individual actions but CCTV footage provided to the police can be replayed as many times as required to identify each individual responsible and therefore pro-vide critical evidence for investigations.”

Synectics works with over 100 local author-ities throughout the UK providing CCTV solutions, including Manchester, Sheffield and Bristol.

Azadar adds: “Advances in security tech-nology have enhanced data sharing capabili-ties between local authorities and the police, so police can quickly access recorded camera footage for offender identification purposes. We work closely with local authorities and police forces to develop solutions, which allow immediate data transfer for crime inves-tigation, without impeding usage of the sur-veillance system.”

About the research Independent research was carried out by research specialist, ICM, investigating public attitudes to CCTV. It was commissioned by Synectics.

ICM interviewed a random sample of 2,027 adults aged 18+ from its online panel between 30 September and 2 October 2011. Surveys were conducted across the country and the results have been weighted to the profile of all adults. ICM is a member of the British

Polling Council and abides by its rules. www.icmresearch.com

Key findings:• One in three people (37%) said their support for CCTV had increased following the riots• 94% support using CCTV to identify rioters• 76% feel safer in public areas knowing that CCTV is in operation• 62% would like to see more CCTV in their local area• 72% would be worried if their local coun-cil reduced CCTV security in order to save money

N e w s | C C T V I m a g e

Public attitudes to CCTV ‘have shifted’ following August riots

The British Retail Consortium has issued a snapshot survey of its members to ascertain the extent of damage to its stores following rioting and looting across the UK.

Sixteen respondents reported 899 stores affected by the riots including:• 102 affected by theft• 187 damaged• 7 affected by arson• 61 affected by burglary• 11,088 staff were affected and a total of 7,599 trading hours were lost.

The retail industry employs 11 per cent of the UK workforce which equates to 2.9 million people working in 286,680 shops.

The respondents were responsible for stores which represented 27 per cent of the UK retail sector by total retail sales. The BRC said that the damage to the sector as a whole will therefore be considerably higher.

The research, carried out by the BRC, has been submitted to relevant police forces as part of the victim impact assessments which can be used in the sentencing phase of any trials.

Anecdotal information was also gathered from respondents including:

• “Some staff were extremely frightened by events; a few have indi-cated that they will be considering their careers in retail.”

• “There was fear of coming to work and not being able to get to work. Two colleagues were mugged and assaulted on their way home. Colleagues were in store when looters hit.”

• “Some staff were caught still in one of the stores when it was broken into and had to escape through the rear – an extremely frightening experience.”

According to BRC director of business Tom Ironside, retail staff are the forgotten victims of the riots. “The scenes of violence and looting which broke out two weeks ago were frightening even for the majority of us who were watching them on television or reading about them in the papers. To have been in a shop as it was attacked or set on fire must have been terrifying.

“Strong punishments are appropriate for the perpetrators of this violence to reassure the three million people who work in the retail sector that their safety is taken seriously. It’s sad to hear of retail staff reconsidering their career choice because they feel vulnerable at work.

“The police have done a great job of finding those responsible for the rioting and have been a reassuring presence on our streets. As damaged buildings are repaired and streets return to nor-mal, shop owners and their staff also need their confidence rebuilt. A strong message must go out that the retail sector, and those who work in it, will be protected.”

Meanwhile, the union Usdaw has issued secu-rity guidance to its members and has urged retailers to review security urgently, including:

• Ensure systems are in place to communicate with staff at the earliest opportunity.

• Ensure that alarms, CCTV, protective barri-ers and panic buttons are in good working order and that staff are aware of how to use them.

• Provide extra security where appropriate.In the event of rioting or the threat of trouble,

employers should seriously consider closing their premises in order to protect staff and customers.

BRC complains that retail staff are the forgotten victims of riots

Tom Ironside

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RAY STEAD, CCTV manager in Portsmouth, died on the 6th of September 2011 of cancer at the Rowans Hospice. He was a leading light in public sector CCTV, a skilled theatre lighting specialist and noted cave diver.

Ray was involved with the CCTV system at Portsmouth since the city began considering a CCTV system in the early 1990s. In 1996, a 33-cam-era system was introduced. Over the following years, the system grew to more than 160 cameras and added a number of third-party monitoring contracts under Ray’s careful guidance.

In a interview for this magazine in 2005, Ray described his introduction to CCTV, explaining that he had no prior experience of CCTV when he was given the job of developing the scheme for the city. Fortunately, with an engineering and contracts management background and a desire to learn as much as he could about the subject, he tackled the “steep learning curve” as he described it and became one of the UK’s experts in CCTV.

Ray was delighted to share his knowledge and experience with other CCTV users and was committed to seeing standards developed for the industry because of some of the poor practices that he had witnessed in the industry. He was an active member of the CCTV User Group, attending nearly every conference and being active in the Chairman’s Group and the UK CCTV Standards Board.

His approach to new technology was cautious but open-minded. Approached to try out a new video analytics system, he had it installed in the control room and subjected it to rigorous testing, all of which he docu-mented and later presented at a User Group conference.

Many of us who knew him inside the CCTV industry had little inkling of his activities outside of work which included scuba diving, potholing, cave diving (he helped discover a previously unknown cave), sailing and amateur theatre production.

His family have set up a book of remembrance at www.raystead.co.uk where visitors have left scores of messages of condolence.

Simon Lambert com-mented: “It has been a pleasure to know Ray through our shared fascina-tion with CCTV. I admired Ray greatly for his tenacity in making sure things were done properly. Good engi-neers are all too rare.”

James Fulton, chief inspector at Hampshire Police wrote: “What a leg-acy you have left; so many friends and such touching comments. Having met you in Portsmouth 12 or more years ago you were always so positive about what could be achieved with CCTV and you delivered a world class system. I saw you less in recent years but each time we met you remained so positive and driven despite your illness. You will be in our memories forever, the city of Portsmouth owes you so much.”

Theatre friend Ian Pratt’s tribute sums it up: “I believe that when we are on this earth, we are here to be part of our community, and make that com-munity better – that’s what Ray did.”

Ray’s funeral was held on 20th of September and was attended by many representatives of the CCTV User Group and the Hampshire and Isle of Wight regional CCTV User Group. He is survived by his wife Trisha and daughters Elizabeth and Hannah.

Ray Stead: Portsmouth CCTV manager, cave diver and amateur theatre lighting technician

C C T V I m a g e | O b i t u a r i e s

JOHN BROOMFIELD, electrical engineer and CCTV manager in Nottingham, died of cancer on 25th of September 2011. Well known and respected in the CCTV industry, he was responsible for build-ing and running a groundbreaking CCTV system for Nottingham City Council.

John’s colleague, Neil Harvey, remembers him as an enthusiastic and dedicated CCTV manager with a strong grasp of the technical side of the business.

They first met when Neil was working for Securicor and was asked to visit Nottingham and see if he was interested in taking the job of assignments manager. “We hit it off straight away so I said yes to the job,” Neil said. “As most people who ever met him would attest to, John’s enthusiasm was just infectious and you’d get caught up in wanting to be part of that.”

John had been employed by the council as an electrical engineer to design the CCTV control room and was then kept on as the manager when it went live. “Everything here has got John’s stamp on it,” Neil said. “From where the lights are positioned right through to how we operate the system.”

John was driven to do the best he could for Nottingham, Neil said. “He had a thirst for knowledge and he and I went on many courses at Tavcom and he built up a network of friends in and around the busi-ness who could provide him information when he needed it.”

And when it came to sharing his knowledge with the CCTV indus-try, John was equally forthcoming. He joined the CCTV User Group in 2003 and attended nearly every conference. He was always happy to share what he knew with his friends and colleagues and was a valued speaker at many conferences. He was also active in the Chairman’s

Group and the UK CCTV Standards Board as well as the Professional CCTV Manager’s Association.

Paul Cook at TIS knew John from the 1980s and said he was a pleasure to work with. “It is a meas-ure of how much he was respected that contrac-tors large and small were always on hand to work with John. He enjoyed having a laugh and had a good sense of humour,” Paul said.

Cath Bannister at Mansfield District Council remembers John as “a lovely man who was an absolute pleasure to know” – superb, quiet and so knowledgeable, she said.

They often swapped stories about their families. “He was a dedi-cated family man who spoke about his wife and two boys adoringly,” she said. “We sometimes met for coffee and we’d always end up discussing our partners and kids.”

Life outside work was dominated by family and sports. He was a keen player of tennis, table tennis and badminton, an enthusiasm he passed to his sons.

John’s funeral was held on 5th of October and was attended by around 250 people. He is survived by his mother and father and his wife, Sian, and two sons Nick (17) and William (13).

John Broomfi eld: Nottingham CCTV manager and racket sports enthusiast

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Taking up the offer of CCTV managers in the Southwest to visit them, the leader of the CCTV User Group embarked on a road trip to visit a half dozen sites. The comparison between then and now is illuminating. By Peter Fry, director of the CCTV User Group

Snapshots of the Southwest R o o m s w i t h a V i e w | C C T V I m a g e

DEBBIE AND I DECIDED to take up the offers of several CCTV Managers in the South West to visit their systems, and how they were coping with the budget reductions. The following are snapshots of the current state of their systems, their thoughts and concerns.

Sedgemoor District Council Barry Donbavand and Mike Porter

It’s eight years since I last visited the Sedgemoor CCTV system (doesn’t time fly when you’re having fun!) and it was really great to see how it had developed and what it is now achieving. To start with it has now grown from the 84 cameras in 2003 to 160 cameras today, not surprising since it now provides CCTV services covering most of Somerset.

In 2003 there were significant problems with parts of the system, with cameras and monitors around ten years old, and not unusually at that time most recording was on SVHS, although trials were in progress with the Tecton Darlex.

The control room and all the equipment has been not just revamped but totally be-built and upgraded with Tecton DVRs recording all images in real time.

It now has a separate review/events/police suite and is provided with two airwave systems to cover the police divisions, which in 2003 the police had been considering removing. In addition there are the usual shop watch and pub watch radio systems.

There is now a fantastic working relationship with the police, and whilst Barry and Mike have had to loose three staff, which puts more pressure on them to cover some shifts, the police now assist with reviewing and copying images.

Barry is also a huge fan of the value of ANPR, using six static and any of the 160 PTZs with some remarkable results. The unusual aspect of this is it operates from its own database which Barry has developed, supported by regular intelligence from the police.

Never ones to stop still, Barry and Mike are considering the IP route, and wireless which is not a favourite choice, but - whilst not dissatis-fied with BT fibre - are concerned about the cost of four-hour response to faults.

It really was a great pleasure to visit this system which did cause me some considerable concerns in 2003, and to see its development in the past eight years to a thoroughly professionally managed system, which is always moving forward.

It is a credit to Sedgemoor District Council, Barry, Mike and their team that their commitment to Public Area CCTV has dealt with all the previous problems and is now a highly effective system dealing with about 3,500 incidents and contributing to nearly 2,000 arrests every year.

North Devon District Council Craig Bulley

The next stop was Barnstaple in North Devon to drop in on Craig Bulley. Again the last time I had visited him was 2004 to write an arti-cle for CCTV Image, but believe it or not he still has the same team he had back in 2004, a credit to both them and the Council.

Again the control room has developed in the intervening period with digital recording with Tecton hard drives and Inspire control, and the

video wall has changed from 18 CRT monitors to nine monitors with six large plasma screens to cater for the 90 cameras.

Barnstaple also acts as a central monitoring facility covering not only Barnstaple but Ilfracombe , schools, hospitals, Combe Martin car park and an aerospace centre.

Now, every Council is suffering from the current economic climate and seeking budget savings. One option under consideration is poten-tially reducing monitoring hours and North Devon is no exception. But I urge great caution is necessary when considering reducing monitor-ing hours if the system is also providing a monitoring service for other CCTV systems.

One local authority in Kent recently found this out when it decided to take this approach which did not go down well with a town council whose cameras they monitored. It took exception to the cut in service and transferred the monitoring to another neighbouring authority which did provide 24/7 monitoring. This could result in loss of income, which would in some cases outweigh the savings.

Craig, not surprisingly, is considering a far more positive approach to see what other existing systems could be incorporated in this centre of excellence, to introduce new income. I have promoted this approach

Sedgemoor control room: 2003 (top) and today

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C C T V I m a g e | R o o m s w i t h a V i e w

now for many years and throughout the UK which is increasingly being adopted, to achieve the benefits of scale.

Bearing in mind Craig was also a member of the police authority for eight years, it is not a surprise to find that police relations are very good, but I do get the impression from this and other systems, that police CCTV liaison officers in Devon and Cornwall are victims of their cuts, with tape reviews and copying now being carried out by police investigating officers, which surely cannot be cost effective.

It was great to see Craig and his team again and see the develop-ment of what in anyone’s book is a highly effective system dealing with approximately 2000 incidents a year, resulting in 465 arrests. I do sincerely hope that the Council will invest in enabling this system to provide the excellent service to neighbouring authorities.

Teignbridge District Council Newton Abbot: Ben Hosford and Trevor Austin

Two public area CCTV systems oper-ate in Teignbridge, one serving Teignmouth, operated mainly by volunteers, and one in Newton Abbot. The Newton Abbot system of a decade ago was located in the police

station with limited monitoring but now occupies the Markets Office. Funding still limits the hours of monitoring and the recent loss of Chris Long, the police liaison officer, increases the challenges of monitoring 68 cameras, which use Pelco network controllers.

The system not only covers the main shopping areas of Newton Abbot but also Bovey Tracey, Dawlish and Chudleigh as well as a country park. There is a lively night time economy and the council may well seek ‘Purple Flag’ status to emphasise the safety element of this economy. This would be based partly on the role of CCTV which across all its hours of operation has dealt with over 1,600 incidents (of which a staggering 80 per cent are generated by the operators) and achieved nearly 600 arrests in the past year.

Apart from the fixed cameras there are also two wireless CCTV mobile units which are used on deployments up to 28 days to tackle anti-social behaviour, trouble hot-spots, and when requested at HMP Challingwood.

A recent in-house survey shows this system must be one of the most cost effective public area CCTV systems in the UK, and in the face of challenging cuts our focus is on doing everything we can to maintain

this performance. There are concerns that the loss of the police liaison officer (who also acted as an operator) could affect the service if not replaced with an equally skilled full-time operator, especially consid-ering the high number of incidents that are actually identified by the operator rather than raised by other bodies.

There is a strong will to maintain a good quality, good value service and many productive discussions are taking place with partners and local businesses about options for the future. The service has a strong business case and track record behind it, and we hope that a solution will be found to help Teignbridge maintain and improve its reputation as a safe place with an extremely effective CCTV system.

Torbay Council Steve Hurley and Graham Potham

Again it’s many years since I last visited Torbay, and I was eager to see what had happened in the meantime, and I must admit it all seemed remarkably familiar, even retaining the analogue VCRs for recording, although other major changes may now be afoot!

It remains, however, a highly impressive system with 183 cameras and another 33 connected by broadband.

Serving the towns of Torquay, Paignton and Brixham at an operating cost of around £500,000 and dealing with around 5000 incidents per year, the number of arrests of about 500 might be surprising. However, as in many other areas the police take a softly-softly approach and a preference for warnings or other penalties rather than arrests.

It’s also interesting that they deal with 30-40 missing persons per year. The team of five operators and a relief also monitor various radio systems including Airwave, the Council network, retail network, Pub and Club network, the community wardens and the mobile security patrols networks. The control room also monitors all the multi-storey car parks in Torquay as well as the lifts.

In the last upgrade of their control room, a separate review suite was created to enable police officers to review evidence without disturbing the operators. Like the other systems in Devon they have been very badly hit by the withdrawal of the police liaison officers, with PCSOs now undertak-ing ad hoc visits to review incidents, sometimes weeks after the request.

This has resulted in the loss of some evidence. I really cannot understand this approach by Devon and Cornwall Police, which severely reduces the effectiveness of any public area CCTV system.

Cont’d next page

North Devon CCTV control room: (left) In 2004, compared to 2011 with manager Craig Bulley

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The Council is currently reviewing the CCTV service with the potential development of the current site the con-trol room occupies, with one option being re-location of it to the Town Hall. So I hope to review this at sometime in the future.

Torpoint Ferry and Tamar Bridge Rob Woodhall and Mark Meredith

And now for something completely different! In CCTV Image we always classify these kinds of articles as ‘Rooms with a View’. This originated from a visit we made to a control room at Anglesey which had beautiful views of Snowdonia from their window.

Up to now we have not been able to match that, but imagine the views of the Tamar and countryside from either the control room that covers the Torpoint ferries, or the one serving the Tamar Bridge. These are not really public area surveillance systems in the town/city centre context but systems which, whilst monitoring the public, do so mainly for operational purposes and public safety.

We started off with Rob taking us on two ferry trips crossing the Tamar. These £5m ferries have three diesel engines, one or more of which produce electrical power to pull on the chains lying on the sea bed, and operate a 10 to 15 minute timetable. Each can carry 75 cars and have 16 cameras with two DVRs on board, with all images viewed from laptops and monitors in the controller’s bridge, for the safety of the passengers and to control any inappropriate behaviour.

The on-shore control room has network access to all the ferry images and vice-versa 24/7/365. Whilst most of the cameras are in the public areas, two are in the engine rooms for security. Between the ferry crossings, Rob took

us to the onshore control room, the nerve centre of the ferry operation, with other cameras mon-itoring the loading area and the roads leading to the ferry.

Moving onwards to the fourth larg-est bridge in the UK – carrying more traffic than the M6

toll – the current Tamar Bridge offices are coming to the end of their life, which provides Rob and Mark an opportunity to look at and trial new control room facilities with the emphasis on quality and new technology rather than simply cost.

This control room monitors 65 cameras (some of which are owned by the Highway Agency) covering the bridge and the nearby tunnel link, which are also linked to the police. But there is considerably more tech-nology other than the cameras monitored by the control room, including ANPR systems, analytical software in use in the tunnels to identify traffic flow problems, axle weight monitoring and their own web cams for public information.

The bridge was designed in 1953, and was based on all the lessons learnt from the collapse of the Tacoma Narrows suspension bridge in the USA in 1940 due to wind induced wave motions on the road deck which acted like an aircraft wing.

It was finally opened in 1961 and stands alongside Isambard Kingdom Brunel’s famous rail bridge of 1859. For me, as a professional civil engi-neer, both bridges are fantastic and show how with 100 years between them, bridge design has changed, and it is a major credit to the Tamar Bridge it has only been shut for three hour in 20 years despite the storms of 2006 logging winds in excess of 100 mph.

Few could have envisaged when it was built that the actual operation of the bridge would be monitored by CCTV and the other technology systems in the control room to ensure it continued to provide an efficient, effective, value for money and most importantly safe means of crossing the Tamar for all who use it.

Crossing into CornwallIs there any operating public area CCTV left in Cornwall?

I sincerely wish I could answer that question as when planning this trip I was also hoping to review the CCTV systems previously visited in Cornwall which provided a fantastic service to the com-munities.

However, the formation of the Unitary authority for Cornwall taking the powers from all the district councils that ran the sys-tems, and because of the subsequent economic situation, Cornwall Council initially decided they would not fund these systems in 14 towns comprising 161 cameras, despite much public outcry.

Discussions have been ongoing, and whilst there are rumours that some compromise might have been reached with some of the city/town councils for their continuance, with the loss of contacts in the area it is difficult to know exactly what is the current state, as even searching the net gives little information, and even more difficult identifying who could tell us.

I do hope in the near future I will be able to update you but equally sincerely hope public pressure does force Cornwall Council to resolve the problems and the highly effective systems that used to operate in Cornwall, and won several of our awards, will rise like a phoenix from the ashes.

R o o m s w i t h a V i e w | C C T V I m a g e

Tamar Bridge: monitored by 65 cameras plus ANPR

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Sandwell Homes has invested over £2 million upgrading its CCTV and intercom systems and cen-tralising operations but the public sector housing landlord considers it money well spent because it has not only improved the quality of service to customers and partners but also saved money.

All’s well in Sandwell R o o m s w i t h a V i e w | C C T V I m a g e

SANDWELL HOMES, based in the West Midlands, officially opened its new state-of-the-art CCTV and security control centre in March this year. Built to BS5979 standards, it enables Sandwell Homes to communicate with its many residents via an extensive concierge intercom system.

This control centre also monitors over 500 cameras around six towns which make up Sandwell: Rowley Regis, Wednesbury, Tipton, Smethwick, Oldbury and West Bromwich. Two camera schemes provide public space surveillance of Wednesbury and West Bromwich town centres, and the control room will soon begin serving as an alarm receiving centre.

Looking around the centre and talking to the staff who run it and the contractors who built it, you appreciate the complexity of the system and what went into building it. But what led Sandwell Homes to make this £2 million investment to upgrade its CCTV and communications systems?

Unified controlSandwell Homes is an arms length management organisation (ALMO) responsible for the management and maintenance of Sandwell Metropolitan Councils 30,000 council properties.

The system that the ALMO previously managed – based on the technol-ogy of the day – was spread among the various sites. Over 550 cameras were monitored from 10 manned sites located primarily in tower blocks. Concierge services to some 40 tower blocks were also controlled from those sites where security staff worked mostly on their own.

In addition, CCTV cameras in the two town centres were monitored for the council under a separate service level agreement. A Best Value review as early as 2003 agreed a restructuring of these services to make them more efficient. However, this was never taken forward and it was only in 2007 that review of the service received fresh impetus and the plan was resur-rected as an “Invest to Save” project.

Sandwell Homes recognised early on that they didn’t have the expertise

in house to take the project forward. They commissioned SGW Security Consulting headed by Simon Whitehouse to advise them (see boxout).

SGW’s initial brief was to review service provision including inspection of systems and infrastructure, then to make recommendations on taking the service forward with emphasis on the feasibility of providing services from one centralised site.

Problems that were identified by management and SGW included: • Inadequate systems: CCTV and concierge systems across the borough

were poor quality, with standalone recording only, and images were not evidential quality which made it more difficult to assist partner agencies in taking enforcement action.

• Maintenance issues: The need to upgrade systems, preferably from analogue to digital, to renew aged systems and make them easier to repair.

• Decentralised management: Poor service and staffing conditions asso-ciated with lone working making it difficult to provide 24-hour cover.

In conclusion SGW wrote: “The standards of service cannot be achieved by a disparate system spread across a large geographical area. Additional and enhanced services from an improved infrastructure would retain a high sense of security amongst tenants… An appropriately designed central control room with built-in expansion capabilities would allow Sandwell Homes to generate additional income by providing CCTV and alarm mon-itoring services for local authority partners such as schools and colleges.”

In June 2008, the board of directors endorsed recommendations to cre-ate one super site providing CCTV and concierges to the Borough. The project would:

• Focus on reducing fear of crime and disorder• Enhance services and reduce costs to make them more efficient • Expand the service where possible • Keep pace with changing demands for image quality and compliance

with legislation

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Reticent residents Having outlined a plan to centralise the control systems, Sandwell Homes was faced with the technical challenges of implementing it (more about that later), but first, what did tenants think of the proposals?

As it turned out, despite the management’s enthusiasm for the idea, resi-dents were not so keen on it. In fact, community safety manager Reg New tells us that some tenants were initially opposed to the plans.

Jason Flannagan, the CCTV and concierge control room manager, explains how residents responded to the changes.

“As you can imagine, there was a certain objection to taking away these concierge officers that they had gotten used to at the bottom of their blocks, being a regular feature, being able to walk past them and say hello,” he says.

“Then all of a sudden, we’ve moved to a centralised service where we’ve taken that function away. So to centralise the service there was some con-cern from tenants initially, at the thought that we were removing a service but over time we’ve involved tenants, consulted with them, brought them into the control room to show them what we do.

“We have also worked with tenant representatives on blocks and we’ve received information from them that we’ve been able to act on and we’ve fed back to them in terms of what we’ve done. And now the relationship is much better.”

Reg New observes that people can be suspicious of a CCTV service that’s hidden away. “But we’ve had more than 100 people from the community visit us since we went live, ranging from tenants and residents groups, com-munity crime fighters and housing panel representatives. They’ve seen that we’re offering a transparent service.”

What are the benefits of the new service? Flannagan sums it up: “It’s much easier to manage now that it’s centrally located as opposed to being dispersed across the borough at eight sites,” he says. “People were working unfriendly lone worker shift patterns and feeling isolated. Accountability and supervision were very difficult in terms of regular liaison with police and neighbourhood officers.

“With centralisation that’s all changed now. It’s much more focussed on working with partners and it has certainly improved from the old control rooms that we had.”

Now the concierge serv-ice is a far cry from what it used to be. Like a high-tech neighbourhood watch, the control room can restrict access to certain blocks so at night, for instance, they can create a more secure environment for elderly residents.

Operators can take con-trol of the intercom system, intercepting calls from the front door to avoid disturb-ing residents. If a caller sounds legitimate, they can patch the call through to the resident, ask them if they want to take the call or even admit a person to the build-ing if they are known or have a genuine reason for being there.

“The concierge service is really the key to the tenants knowing that we are here,” Flannagan says. “Being able to do things like control access to the flats or divert calls through to us to prevent them being harassed – that let’s them know we are here 24/7.”

Open door To find out more about the fitting and commissioning of this complex CCTV and communications system, it is best to speak to the principal con-tractors on the project, Delaware Communications (part of the OpenView Group). Eamonn Murphy works on the sales side at Delaware but he is

SGW SECURITY Consulting was appointed by Sandwell Homes in 2008 to conduct a feasibility study into a new single-site control centre to replace the control rooms at the eight manned sites. Following submis-sion of the feasibility report, the project was given board approval.

SGW started the design phase in July 2008 and opted for a distributed ‘virtual matrix’ and edge-based digital recording system located in a new secure server room which would replace each of the decommissioned manned control rooms at the eight housing estate locations.

Each server room would be integrated into a new metropolitan-wide wireless network and connected to the new centralised control room.

SGW managed specialist consultancy from architectural, mechani-cal, electrical, ergonomic, acoustic and asbestos specialists to prepare a detailed tender package which was issued to specialist contractors under Official Journal of the European Union procurement guidelines.

In the face of strong competition from leading integrators, Delaware won the tender based on the recommendation of SGW which felt that Delaware’s was the most competitive and compliant solution offered.

Due to the complexity of the project, Sandwell Homes asked SGW to manage the project from start to finish, and Carl Chippendale of SGW was appointed to do this during the construction phase.

Chippendale says, “Delaware’s original tender solution was based around the use of some of the industry’s leading technology providers and this is one of the reasons they stood out from other tenderers.”

The project itself began in October 2009 and took 12 months to com-plete, with practical completion being given at the end of October 2010.

“We have had a few little hiccups along the way in terms of time delays,” he says, “but for a project of this size and complexity, it’s noth-ing that wouldn’t normally be expected. While time is always an impor-tant factor, the more important issue for me and SGW was to deliver a solution that would not only give them a control room to be proud of but which also gives them the flexibility to expand their CCTV and con-cierge service, as well as offer other revenue generating services such as alarm and CCTV monitoring through the new Bold Gemini platform.”

The function of the Sandwell Homes control room has continued to expand since completion. The addition of CCTV monitoring for the West Midlands Police redeployable Domehawk cameras has been integrated into the control room along with CCTV and help point monitoring for Centro at West Bromwich bus station.

He adds, “One of the important factors considered back at the design stage was to include a ‘top drawer’ control room management system that was very flexible and offered Sandwell much more functionality than they actually needed. The Synergy Pro platform does just that and this has allowed the system to be expanded to include the seamless and transparent integration of the West Midlands Police MEL Domehawks, the CCTV monitoring at West Bromwich bus station for Centro as well as the recently added 3G Polecat cameras from Stryker. One of my pet hates is seeing control rooms littered with different control keyboards and systems because there has been no forethought put into integration.”

Carl Chippendale continues to work with Reg and Jason to expand the CCTV and concierge monitoring services to other areas of the borough.

SAFEGUARDING SANDWELLSAFEGUARDING SANDWELLSAFEGUARDING SANDWELL The role of a security consultant in a large-scale project

Cont’d next page

Reg New, Carl Chippendale and Jason Flannagan

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very knowledgeable about the project and has taken a keen interest in its development.

“I think what Sandwell were looking for was the confidence in a com-pany that had the technical expertise to deliver,” Murphy says. “In simple terms the project didn’t appear to offer anything in the way of a major technical challenge – it was only when you drilled down that you found it would require a degree of technical expertise that is quite rare.”

Invest to Save, as we mentioned above, was the key to funding this project. “That meant decommissioning a number of remote concierge sites and bringing them into a super control room,” Murphy says.

An OFCOM licensed wireless network to bring data, voice and images back to the control room by microwave transmission was designed and installed as part of the project.

“Another part of the project was to construct and fit out this control room, provide a command and control function and record the images digitally.”

The integration of the systems into one platform was complex, he says. “What you see in the control room is the visible tip of an incredibly techni-cal iceberg. Behind the scenes, you’ve got the guys who – once upon a time would have used screwdrivers but today carry laptops – had an incredible task to put together all of these systems into one platform.”

How complex is the technical iceberg? “We have a digital recording system and command system that allows

operators to manipulate images received here, show them on the display wall and record them as they wish. In addition to that, voice and data com-munications from the blocks also comes back here. And the network that brings them back over a wireless transmission system had to be integrated together to provide a seamless integration of all those systems that the operators need to use.

“And it all has to be auditable, controllable, retrievable, manageable and scalable,” Murphy said.

Lock and keyless The intercom system, as mentioned earlier, is at the heart of the system. Supplied by GDX Technologies, part of Stanley Security Solutions, it provides direct links to residents and enables the concierge team to control and monitor who enters and leaves the buildings, crucial to protecting vulnerable residents.

The control room features two workstations and a supervisor’s station to handle calls and monitor the system which currently covers 56 residential blocks. Amazingly, the IP-based system has the capacity to expand to 1500 blocks if needed.

The access control system is mostly controlled by residents themselves who are issued with secure key fobs at one of five housing offices. Housing managers have access to the database which enables them to add and delete fobs as necessary and also run reports on their usage.

“It gives them full control of their access system,” explains Lloyd Palmer of GDX Technologies. “It keeps their buildings in a good con-dition, creates a secure environment for residents and the buildings are managed far better than they were previously and residents feel secure in their homes.”

In addition to controlling access and providing two-way communica-tions with residents, the system also features external speakers so the operators can communicate directly with potential troublemakers.

The system is a showcase for GDX Technologies, Palmer adds. “It’s at the leading edge of access control and concierge technology. It gives Sandwell massive benefits going forward and provides GDX with a step-ping stone to providing systems to other users across the UK.”

One element of this system that was more challenging, from a technical point of view, than a typical town centre CCTV system was the need to

R o o m s w i t h a V i e w | C C T V I m a g e

INTECH SOLUTIONS is a worldwide pro-vider of bespoke technical furniture and complete control centre fit-outs. Since 1978 we have been supplying control room solu-tions in a wide range of industries includ-ing security, process control, broadcast, receptions, defence and transportation. The majority of our work is in the design and installation of productive and efficient CCTV control rooms and alarm receiving centres such as the one at Sandwell.

Presented with an empty space we pro-posed a control centre that combined func-tionality and style with the criteria necessary to comply with the BS5979 (alarm receiving centres) and BS EN ISO 11064 (ergonomic design of control rooms) standards. The scheme included the main control room, meeting room, secure airlock, equipment room, mess room and bathroom, making maximum use of the space available.

Intech was commissioned with all build-ing work and M&E services necessary to

realise the completed plans. We project managed the entire contract and carried out all works including the reinforcement of the room, stud wall erection, suspended ceiling construction, raised floor installation, glaz-ing, and of course the design, manufacture and installation of the technical furniture.

The technical furniture within the control room included the operator and supervisor consoles, monitor walls and all meeting room furniture and storage solutions. The furniture and its position within the con-trol room were designed to comply with the ergonomic standards. Intech considered viewing angles, seating requirements, per-sonal space and DDA criteria to ensure the control room provided a comfortable and productive environment.

Overall the team at Sandwell were thrilled with Intech’s contribution to the project and are delighted with the end result. • Find a full Sandwell case study at www.intechsolutions.uk.com. Tel. 0161-477 1919.

KITTED OUT Intech takes it from bare shell to state-of-the-art control room

Snapshot of Sandwell results • 70,000+ intercom calls received• 1731 incidents recorded so far this year

• one-third dealt with by deployment of police, wardens, intercom warnings, talking CCTV

• one-third passed to other agencies • one-third shared for information purposes/evidence gathering

• 700+ requests for help or assistance from police, public and neighbourhood offices

• Over 134 pieces of footage handed to police • Over 80 pieces of footage used in ASB cases• At least 40 arrests as a result of footage• Several enforcement actions taken by Sandwell including

recharging tenants for misuse of communal areas


integrate the intercom and video surveillance systems. Jonathon Squires, IP video systems manager at Synectics, says: “Operators

need to be able to access not only the intercom that is calling through from a block but also the related video very quickly,” he says. “The two need to be in sync so you select the intercom and see the video come up. The system needs to be able to take care of that for the operator.”

Third-party integration Synectics has a history of integrating third-party systems into its software platform and Squires believes that bringing video and intercom together in one central video display was the real achievement of this project. The sys-tem is built around a distributed architecture so the recording and encoding is managed at one of eight remote hubs, with review quality footage being streamed back to the control room. “H.264 dual streaming lends itself very well to this kind of application where you are streaming over a large network. The dual streaming capabil-ity enables you to record locally at one recording rate and live stream at a completely different rate.”

He sums up by saying: “With the distributed virtual matrix and the inter-com integration across a wide area, it’s quite an achievement for the project and it has certainly turned out to be a very good solution here.”

We’ve seen many control rooms that have been furnished by Intech but the company also builds control centres. Alan Wright, contracts manager at Intech Solutions, explains how they built the Sandwell Homes control room to comply with BS5979 Cat 2.

The perimeter walls had to be built to resist being rammed by a lorry. The interior walls then had to be lined with plywood and steel. There are no windows, and the entrance had to be built around an airlock design involving two heavy-gauge steel doors with a short corridor between them.

Wright says they were lucky to have a generous amount of space in which to work. There are three monitor walls and four control desks which

enables Sandwell to have a dedicated workstation for town centre moni-toring, another wall for residential CCTV and a third wall – the ‘hot desk’ – for emergencies and peak demand. The fourth desk is a supervisor’s workstation. Behind this is a meeting room with a floor to ceiling glass wall and next door to that is the control room manager’s office. There’s even room left over for toilet facilities, a kitchen and a sizeable server room.

See the article by Intech at the bottom of page 16.

Wall of pixels Three video walls give focus to the room. There are 28 42-inch monitors, 12 in the middle wall and eight each on the side walls.

With so many pixels on such a wide expanse of wall, you have to consider a number of issues to avoid problems with eye fatigue, power consumption and heat dissipation.

In the view of the contractors and end-user, high definition LCD screens from JVC were the answer. The images are clear and sharp and you don’t get the flickering as you would from CRTs.

Liz Cox from JVC Professional Europe explains that the thin frame around the screen, or bezel, means they fit more closely together, making them ideal for monitor walls. The low-energy components reduce power consumption and heat generation and also increase the lifespan of the devices, vital in a 24/7 environment where the video wall is always on.

Overall, the Sandwell Homes project has demonstrated that it is possible to save money and improve customer service by upgrading technology and centralising services. • Sandwell Homes was short listed for the Efficiency and Value for Money award at the UK Housing Awards and the Team Award at the Social Landlords Crime and Nuisance Group national conference. • For more information about Sandwell Homes have a look at our feature video at www.securitynewsdesk.com. Smartphone users can scan this QR code.

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There will always be demand, as far as security is concerned, for proper surveillance equipment to match society’s technological advances. At the forefront of this wave of change are video walls, as they would pertain to closed-circuit television (CCTV) within mission-critical environments.

The writing’s on the video wall T e c h n o l o g y | C C T V I m a g e

There is little denying the fact that no matter the industry, security represents a pressing need. As such, ABI Research estimates that the global video surveillance market alone will approach $17 billion (£10.6 billion) in 2011, even taking into account a recession that resulted in lower sales through-out the industry. Revenues of $37 billion (£23.1 billion) are predicted for 2015, as reported by MarketsandMarkets, with many different technologies available making up individual purchases.

Video walls, for one example, represent the convergence of multiple digital IP video sources, yielding an ultra-ver-satile command-centre display array. Localising multiple vantage points with minimal latency, video walls serve as eyes on wherever required when staff restrictions prevent physical security from being everywhere at once - a state-ment that applies more often than not. Therefore it’s not so much a matter of asking if a video wall is the right choice but asking which type of video wall solution is required.

Video wall controller boardsVideo walls are essentially the product of three elements working as a cohesive unit: controllers (powered by controller boards), software with which to configure input captures and set it up, and, of course, the actual displays that constitute the wall. The most viable solutions avail-able are those that meet custom requirements. In discussing video walls and customisation capabilities, the conversation must inevitably turn to the number of inputs and outputs supported, which then becomes the domain of the controller board.

There are video wall controller boards currently on the market that boast multi-functional designs that allow not only for the basic opera-tion of your video wall, but video switching, signal conversion, scaling, and deinterlacing. Whereas in the past multiple devices were required to accomplish each of these tasks, this newfound functional flexibil-ity eliminates the need to seek out additional solutions, resulting in reduced costs and complexity.

Meanwhile, boards that feature both inputs and outputs make life even easier. Traditionally the alternative, installing at least one board for each functionality, forces personnel into dealing with extra hard-

ware that is unnecessary and takes up an increasing amount of a sys-tem’s ever-valuable slots. Instead, slots can be converted into additional outputs, thereby increasing the size of a given installation and making for increasingly efficient configurations, with a greater number of high-definition video feeds to be displayed leading to more locations under surveillance at once.

A good add-in input/output board and non-intrusive video manage-ment system (VMS) makes this possible, further limiting costs and expanding upon a display wall’s functionality. This is accomplished by various factors: the user-friendliness of the interface, the level of integration risk, its upgradability and the aforementioned scalability that leads to the easy addition of multiple clients, etc.

The content of each window displayed will ideally be managed through the VMS, with an input connected to one card able to be viewed on an output connected to another card, over the computer’s PCIe bus. The size of the wall should be the only “given”. The VMS should not impose further restrictions on the size and position of image placement. With a freely scalable solution, such as an Add-in-Board approach, even the size of the wall can be changed without impacting the VMS.

MATROX MURA MPX Series video wall con-troller boards minimise costs and maximise func-tionality, striking just the perfect balance for CCTV operators and managers.

Its innovative brilliance – being the first con-troller board to feature both inputs and outputs – combined with its multi-functional, single-slot PCI Express x16 Gen 2 board design results in 64 Gbit/sec duplex data transfer, the flawless display of HD video feeds, and highly flexible, universal input channel support.

Capable of outputting to as many as four displays per card, a single Mura controller board can also be combined with others, working in conjunction with one another

to create large-scale configu-rations that feature extensive upgradability and wide-rang-ing functionality.

Mura video wall control-ler boards do all this without compromising frame rate, col-our and resolution in continu-ing to display overall stunning visuals. With three separate models available, Mura repre-sents the ultimate video wall

building block tailored to meet your needs and exceed your per-formance expectations, whatever the application.

DUPLEX DATA Mura MPX video wall controller features inputs and outputs

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KVM extendersOf course controller-board substitutes exist that can also produce large-scale multi-display setups that at least partially replicate a video wall’s functionality.

Keyboard-video-mouse (KVM) extension technology even boasts additional benefits once deployed. Solutions of this type, available as either software or hardware, can yield not just one, but multiple displays (and other peripherals) remotely connected to a single system via fibre-optic cabling.

Unlike video wall controller boards, KVM extenders of the hard-ware persuasion have no dependency on software and function by transmitting signals from the remote desktop to the host system. However, consumers have few KVM extension options available to them that optimise a balance between the finite bandwidth that potentially results in significant lag, the number of monitors sup-ported and the maximum distance between the system and worksta-tion. Without the ability to display HD input captures, KVM extend-ers are admittedly limited, but still mimic much the same desired effect witnessed whilst using a full-on video wall.

Making the most At the end of the day, KVM extenders represent just another multi-dis-play technology to be leveraged for surveillance purposes. They, and video wall controller boards, are evidence that multi-display security and surveillance solutions can accomplish similar tasks and yet be very different in nature. Solutions can constitute either internal or external hardware in this case.

Externally speaking, multi-display adapters share the ability to stretch a desktop across screens, uniquely utilising a system’s existing GPU to deliver a stable platform for various applications across multi-ple monitors. Conversely simpler multi-display graphics cards, relative

to controller boards, also exist, providing increased desktop real estate with some functionality sacrificed for a lower price point.

Each has its advantages. However, one can always combine multi-ple solutions in order to get the most out of a single video wall. For example, controller boards upgraded with KVM extension technology would give a CCTV operator all the benefits of a video wall capable of displaying HD input captures but one with the propensity to be operated remotely. This would cut out excess noise, dirt and risks of overheating.

Alternatively one could even see a series of separate, remotely controlled, KVM extender workstations, each having screens cloned onto a video wall, serving as a communal reference point. This would be accomplished by each graphics card acting as an input for either a common video wall controller board or separate boards within the same system.

This would result in a state-of-the-art control room environment featuring a truly collaborative video wall as its centrepiece. Of course, cost implications of such a project may override the operational com-mon sense approach.

Cost-effectiveness, reliability, image quality, product life cycles and power consumption all come into play when outfitting a command centre. However, one constant would be the very real need in this day and age to deploy multi-display graphics hardware for the purposes of viewing grid overviews, various camera feeds and alarms all at once, leading to improved efficiency and operator response time.

As the typical multi-display setup increases steadily in size, it is essential to realise video walls – however they are constructed – are becoming not just the standard but a necessity within the industry. The trick lies in staying ahead of the curve and realising that next-genera-tion technologies are available today.• By Helgi Sigurdsson, product manager at Matrox Graphics and Ryan Szporer, writer at Matrox Graphics.

C C T V I m a g e | T e c h n o l o g y

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Issue sponsor


Issue sponsor

Consolidating two separate town centre CCTV systems into a single integrated control facility has produced many operational and economical benefits for Redditch and Bromsgrove. In this article submitted by i-Comply, the company explains how V-TAS Pro fits into the scheme.

Control room merger saves money A p p l i c a t i o n n o t e | C C T V I m a g e

FOLLOWING A SHARED services review by Redditch and Bromsgrove councils in Summer 2010, a joint man-agement structure was proposed that included the consolidation of the two towns’ CCTV camera systems, to be inte-grated into one network at a newly refur-bished Redditch Monitoring Centre.

Rachel McAndrews, CCTV and Telecare Services Manager for Redditch Borough Council explains: “Both con-trol facilities had been in place for a number of years and after many piece-meal updates were beginning to show their age. The consolidation of both systems seemed like the perfect solution, allowing us to pool our resources and invest in a technically leading-edge system with the goal of saving money in the long term.”

Control and back office systems were demonstrated by a number of dif-ferent manufacturers throughout the planning and consultation period. The challenge was to consolidate over 150 cameras of varying service life from the two towns, in addition to the integration of recording and switching technology from a wide variety of manufacturers.

Installed at the refurbished monitoring centre at Redditch, i-COMPLY’s V-TAS Pro Integrated Security Application Platform was selected. It inte-grates multiple technologies from an array of disparate manufacturers, and the system now provides seamless control and management of every camera, in addition to all operational and administrative aspects of the system.

Disparate integration Allan Dickinson of i-COMPLY explains how V-TAS Pro works: “Cameras from the existing Bromsgrove system are linked to an equipment room at the site of the old monitoring centre, where they are switched via a Synectics matrix, recorded on Veracity hard drives and encoded via Axis encoders ready for transmission on two dedicated RS100 data links to the new Redditch monitoring centre. The existing Redditch cameras are similarly Veracity recorded/Axis encoded on-site, ready for display on the monitoring centre video wall, via i-COMPLY video wall technology.”

McAndrews adds: “When selecting a control and management solution it was very important to us that the solution we decided upon was going to integrate with the existing infrastructure of the Bromsgrove and Redditch camera networks - in order to maximize the investments in technology we have made over the years. Selecting the V-TAS Pro solution has provided us with a single, effective point of control for our entire system, whilst their Back Office management solution provides comprehensive reporting on all aspects of system usage and performance.”

V-TAS affords in-depth control over the monitoring centre’s operational and legislative environment, helping to ensure a correct response to each and every incident monitored.

The Back Office database management system retains all incident forms and data structure on a shared centralised database. Enhanced data overlay and mapping functionality - detailing when, where and what type of incidents have taken place - is available via an ‘incident map’ of the monitored areas. This functionality permits easy identification of any emerging patterns.

Donna Heath, monitoring centre team leader, Leisure, Environment & Community Services adds: “We can extract and report exactly the right

information needed for each purpose. Prior to this, a paper-based system was used which consumed a large amount of the team’s time in the monitoring centre.

“Reports generated from the system are also often used by other council departments to support proposals across both Redditch and Bromsgrove. For example, we can provide evidence for additional lighting, cameras or extra police patrols in certain areas, equip community safety officers with detailed incident statistics, and provide statistical support for councillor proposals.”

The system also enables them to build a picture of maintenance patterns, says

McAndrews. “The V-TAS reports show us which cameras have required maintenance, when the problem occurred, and how long it took to rectify. This allows us to instantly assess our maintenance arrangements - making sure we are getting the best value for money.”

Control and recordingThe 164-camera system generates a vast amount of information, which is processed on a daily basis and sees Redditch operators dealing with a wide variety of incidents, says Heath.

“Our area includes diverse monitoring subjects,” she says. “Redditch town centre has a large amount of shops, a busy shopping centre and a lively nightlife economy, whereas Bromsgrove is a typical rural town. Our opera-tors need to respond to vastly different incidents with a calculated response, whether it is anti-social offences within the rural areas or public order inci-dents in the ‘no drinking zone’ on the streets of Redditch. Here, the V-TAS Pro interface means operators can view instant playback of an incident that just occurred, all whilst monitoring the live images via their spot monitors.”

With a total project cost of £350,000, the consolidation of the two control rooms is projected to save £250,000 per year, says McAndrews, calculating that it will have paid for itself in 18 months.

“The service and support we have received from i-COMPLY through-out the project has proved invaluable. We continue to enjoy support from the i-COMPLY team, who are able to rectify any issues we have with the system, remotely. The remote diagnostic capability means they often rectify issues we didn’t even know we had, ensuring our systems are not interrupted and our operations continue as normal,” says McAndrews.

“Although we have enjoyed a package of V-TAS reporting that suited our needs perfectly, we have further refined these via continued technical consultation with the i-COMPLY team. This has allowed us to ‘tune’ our back office administration and reporting to an infinite level, even seeing the i-COMPLY development team write specific programming especially for our application.”

Since employing V-TAS, it has quickly become an integral part of the overall surveillance solution at Redditch, producing fast, detailed reports at the touch of a button. Additionally V-TAS provides a constant evaluation of system effectiveness and performance, whilst ensuring the safe storage of each and every incident captured. It has proved to be a vital tool for daily CCTV system management and an example of how the application of the right technology can maximise a CCTV network’s performance to ensure an economical future.

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Issue sponsor


Issue sponsor

Police at Dyfed Powys Police HQ needed a real-world training environment. Ergonomic design was required to ensure operators had the right amount of space and the viewing distance to monitors was correct. They chose Winsted to install it – here’s how it turned out.

Housing the detectives I n s t a l l a t i o n n o t e | C C T V I m a g e

LEADING CONTROL room furniture manufacturer Winsted Europe & Middle East has played a leading role in a brand new training simu-lation system that’s just been installed at Dyfed Powys Police HQ in Carmarthen, Wales.

The project enables officers from the force to gain on-the-job training in a real world environment that can be monitored in simu-lated conditions.

The immersive training simulation system is based around a control room manned by operators who follow the reactions of officers situated in a number of separate, but linked training rooms.

The control room operators observe and record how the officers cope in managing a range of simulated emergency situations that they’re presented with. The operators can also adapt the environmental condi-tions in the training rooms from this central facility, as the officers demonstrate their real-time leadership and decision making skills dur-ing critical incidents.

Winsted’s flagship Sight Line console system has proved a key factor in enabling this monitoring/recording function to operate effectively. A custom-built horseshoe-shaped Sight Line console was supplied for the project, following Winsted’s success in winning a competitive tender organised by IT and audio-visual systems integrator Tecknowledge, which has overseen the whole project.

Three operators will normally operate the system, utilising equip-ment including two media wall banks of 14 monitors positioned around the console, in addition to a number of larger display screens and spot monitors.

Winsted provided desk-mounted frames to house these displays. Meanwhile, in a separate media suite, ‘green screen’ recording role-play can be carried out using video content displayed on two 42-inch LCD screens.

Tecknowledge Proprietor Robin Newbury explains that his company provided Dyfed Powys Police with a consultative input to the design specification process.

“We were tasked with finding a suitable solution for the control

room fit-out and I had not dealt with Winsted before. We therefore requested tender quotes from a number of suppli-ers, but following this process we recommended Winsted to the client.

“This advice was based on the high quality of the company’s con-trol room furniture and the fact that Winsted offered the best option in terms of its service and the furniture’s return on investment. The console is built to last and by being modular it provides flexibility in terms of the ability to adapt its configuration to meet future operational requirements. Essentially, therefore, we’re not stuck with the current arrangement if needs change.

“This is a complex and exciting project and Darryl Lymer from Winsted’s Business Development team did an excellent job in terms of the control room furniture design process, providing us with CAD drawings illustrating the console in-situ and adjusting various elements until we found the optimum custom solution.”

Winsted’s custom design service incorporates ergonomic exper-tise to ensure that operators benefit from appropriate knee space, viewing distances, sight lines, view-over heights, reach and related elements that help ensure a comfortable, efficient and effective working environment

Winsted’s wide ranging equipment includes its trademark ergo-nomic and ‘future-proof’ modular consoles, as well as its flexible and engineered products including monitor walls, workstations and digital desks. The company’s modular furniture offers construction advantages enabling their configuration to be tailored specifically to meet precise operating requirements. Winsted’s comprehensive range of products and related accessories can be supplied from stock or customised and Winsted’s R&D programme benefits from continual input based on customer feedback.

Optimal Risk Management LtdOur CCTV consultancy division enables us to provide a complete security solution that is entirely independent. We offer expertise in all the following:• Feasibility studies

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• Testing and commissioning

• CDM (regs) health and safety

• Control room management

• Staff training

• Ongoing management support

We offer targeted solutions based on research and experience. Please call Mike O’Neill now on 07768 354009 or e-mail [email protected].

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Issue sponsor


Issue sponsor

Open VMS platform company Milestone held its annual MIPS Europe conference in Copenhagen in September. The message from management, delegates and guests was very positive. Tom Reeve reports. A video version of this report can be found online at SecurityNewsDesk.com

Milestone sets the pace in Denmark V M S s o f t w a r e | C C T V I m a g e

THE 2011 Milestone MIPS Europe conference, held 14-16 September in Copenhagen, was an opportunity for Milestone executives to speak directly to its integrators and technology partners. According to them: The economy may be suffering but orders are up Milestone continues to dominate the market The partnership programme – or the Milestone Ecosystem as they like to call it – is flourishing even as it’s being restructured to take account of growth.President and CEO Lars Thinggaard told us that Milestone

grew faster than any other company in the video manage-ment systems market for the past several years, with rev-enues increasing by an average of 41 per cent per annum. Last year sales grew by 58 per cent and he predicts that the company’s growth will continue to exceed the predicted average rate for the market as a whole (28-30 per cent) for the next few years at least.

“Our business model is a proven model that in past years and, more importantly, in recent times has been able to sus-tain growth in excess of the market rate,” Thinggaard said. “So the business model scales up, it works, and with the new geography opening up, we have lots of other markets to penetrate.”

The company is selling its products in 115 countries and has offices in 15 of these. In addition, it is opening new offices in India, Brazil, Bulgaria and potentially Russia and South Africa.

New markets are essential for Milestone. While Europe has been the sales bedrock, with the economic slowdown the company is looking to the Far East, Russia and developing countries for medium-term growth.

He said that the IP CCTV market is growing faster than the analogue market and he predicts that IP will soon reach the crucial “tipping point” that has been the source of much speculation in the IP CCTV industry.

However, Thinggaard attacked the conservatism of the security market which he blames for keeping the IP video market from reaching that tip-ping point sooner. “Inevitably the market is moving to IP,” he said, “but today we still have a significant number of decision makers on analogue platforms and the next thing they are likely to purchase is analogue because that’s in their comfort zone.”

The trend in some organisations for the chief information officer to take responsibility for physical security is good news for Milestone because “then it will be a technology discussion rather than how to transport data in analogue coax cable”.

Objective video With an objective viewpoint on the market, Simon Harris from IMS Research was invited to give a presentation about the market overall and Milestone’s position within it.

“Milestone was one of the first to market in network video and that’s given it a lead over many of its competitors,” said Harris. “And based on the analysis we’ve done – looking at the different suppliers and their mar-ket share – Milestone is the global market leader.”

He said that the VMS market is highly fragmented with many smaller players holding sway in their own regional markets, so although Milestone is a global player it doesn’t hold a dominate position overall.

Apart from its global spread, the other major strength of Milestone is its wide breadth of products, from the low-end of the market for customers with just a handful of cameras up to enterprise systems.

While the IP video market has seen strong growth in recent years, the

big unknown is whether it is sustainable in the future. Harris believes there are a huge number of analogue systems that are ripe for migration to IP and as more solutions come out, targeted at the low to middle segments of the market, it will only accelerate that trend.

Looking into the future, he says that analytics has certainly come a long way, but a new area of business, supported by the growth in high speed internet, is VAAS or video as a service. Modelled after software as a service, this entails linking your cameras to remote servers via broadband connections, with the servers being managed by a service company.

Breaking news at the conference was the announcement of two product releases: XProtect Professional 8 with “the power to do more for mid-size businesses”, and XProtect Express, a brand new product designed to enable small businesses to deploy video surveillance more easily.

“Milestone now has an even stronger and more competitive family of open platform IP video management software,” said Lars Gudbrandsson, head of product management. It offers deeper functionality, fast and flex-ible installations and affordability.

And XProtect Express is a new addition to the product line. Supporting up to 48 cameras on a single server, it offers speedy VMS integration for small businesses such as retailers. Due to the open platform environment, businesses can seamlessly integrate solutions such as point-of-sale or video analytics directly into the XProtect Smart Client, for a common interface and unified operating system.

Editor’s commentFor a grumpy old git like myself, MIPS was downright depressing! Where’s the bad news? To paraphrase Shakespeare, you should always be able to find something rotten in the state of Denmark, right?

From the start, it was clear the company was going to try to subdue its audience of 200+ partners (and smattering of media) with a charm offen-sive. Speaker after speaker delivered unremittingly positive messages. Even the questions from the audience were positive.

There were a few technical hitches and the schedule had to be rap-idly reorganised when one of the key speakers – Martin Gren of Axis Communications – got stuck in a traffic jam on the bridge from Sweden, but overall the mood was bullish. Everyone in the room seemed confident in the product and ready to go out and make money.

CCTV

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Issue sponsor


Issue sponsor

In this article on behalf of BriefCam, Rafi Pilosoph presents the benefits of universal video review, a feature the author claims can best be achieved with BriefCam’s video synopsis software. Suppliers of competing technology are invited to disagree…

Release video’s untapped power T e c h n o l o g y | C C T V I m a g e

“Detroit Police hope to bolster safety in the central business district by connecting a network of 350 security cameras to a central viewing post to track activity on the streets, search out wanted criminal suspects, check parking lots and monitor crowds”. – Detroit News, August 14, 2011

AUGUST IS TRADITIONALLY a slow news month but August 2011 defied all tradition. The month’s events provided headlines that shone a spotlight not only public safety and security but also, once again, called into ques-tion the effectiveness of municipal closed circuit television (CCTV) systems, again raising questions about their value. Questions such as: What’s the point of video recordings if there aren’t enough eyes to review it? What’s the point of cameras if no one’s watching them in real-time?

The challenge To find an answer, first let’s analyse some hard facts facing security profes-sionals: if we have 350 cameras operating 24/7 (as in the above-mentioned example of the Detroit Police), they will generate 8,400 hours of video every 24 hours. Some of this footage may be reduced using solutions such as motion detection. Assuming that there is no activity during 6 out of the 24 hours, video runtime can be cut by 25% to 6,300 hours of video gener-ated every 24 hours. That’s still a considerable amount of to review.

How will this video be used? There are three possible approaches:1. Monitor all 350 cameras continuously for real-time response2. Monitor only the relevant cameras following an alert (reported inci-

dent) for real-time response and post-event investigation3. A combination of 1 and 2: monitor a subset of the cameras continu-

ously and the relevant ones following an alertOption 1 is impractical due to the very large amount of manpower

required to achieve it effectively, making this option prohibitive eco-nomically. And so, most organisations do, in fact, revert to Options 2 or 3. But even Option 2, which requires the least amount of resources to identify the incident and dispatch the nearby police officer as a response is not easy to carry out.

According to the 2010 FBI Uniform Crime Report, “Reported instances of violent crime actually dropped around six percent in Detroit last year – from 18,094 to 16,976 – but remained well above the national average.” This translates to almost 50 violent crime incidents per day.

Assuming that the Detroit Police investigate only violent crimes (which is not the case) and that every incident will require about three hours of video review to analyze, investigate and prepare a court case, the result is about 150 hours of video review each and every day.

In practical terms, this translates to a team of 25 investigators needed to accomplish this task effectively. Otherwise, the cases begin to pile up and the backlog of investigations gets bigger and bigger.

There has got to be a better way.

The solutionVideo Content Analytics (VCA) is an excellent practical solution for detecting pre-defined unusual behaviours. But there are many behaviour patterns, both innocuous and suspicious, that defy defini-tion by algorithm.

A newer solution, video synopsis, has a different approach: instead of

filtering out events in advance, sim-ply present them all, simultaneously, even though they occurred at differ-ent times.

The award-winning innovation, which was invented at the Hebrew University of Jerusalem, is commer-cialized under license by BriefCam, whose products allow operators to “browse hours in minutes” by creat-ing a summary of the original video for rapid review and indexed back to the original video.

Using video synopsis, review time is compacted by a ratio of 1:60, meaning that one hour of video can be viewed in one minute but all the events from the original video are retained and the original

footage can be accessed in a single click. Going back to the Detroit example, instead of viewing 150 hours, only

150 minutes are now needed for review – very easily covered by a single user in one shift.

Different users and solutionsBut not all users are the same. Some need to review video rapidly so as to take action quickly. Others conduct thorough post-event investigations, searching for evidence days, weeks and even months after the fact.

By identifying various use patterns in developing its recently launched Version 2.0, BriefCam was able to differentiate between the needs of the security officer monitoring the video screen in real-time for the purposes of immediate incident response, and the post-event investigator conducting in-depth analysis.

The resulting solution, BriefCam VS Enterprise, provides video synop-sis functionality to both user types.

Using the “Live” mode, security officers can receive synopses of the last 15 minutes of any relevant cameras instantaneously. Within seconds, they are able to locate the event of interest, index back to the original video and respond to threats in real-time.

Post-event investigators submit, analyze and re-submit video synopsis requests using the on-demand mode with affordable deferred processing to look for potentially related incidents on multiple cameras.

The time taken to conduct post-event investigation, court case prepara-tion and other examinations can be cut considerably. This solution also maximises the large investment in cameras and video recording systems – previously unused, for the most part – at a reasonable cost.

To return to the original question, “Why record video if it goes unwatched?”, the answer is that there are, in fact, solutions available right now. Using them, video may be viewed on a routine basis.

The information obtained from total video review will enable security personnel not only to review unusual events and investigate after the fact but to even use surveillance video proactively as a preventative measure, a thing that up until now was completely impractical.

This will truly release the untapped power of video and turn into it the universal tool that it was intended to be.

• Rafi Pilosoph is vice president of marketing at BriefCam Ltd.

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Issue sponsor

IT HAS LONG been recognised that the buying and selling of security creates prob-lems for both sides.

There has been a tendency for buyers to claim that providers fail to differentiate themselves from rivals and lack innovation, while sellers claim that often points of differ-ence are not properly understood, including a general tendency to value price over quality even when there is a stated commitment to avoid doing just that.

Recently, under the umbrella of the Security Research Initiative, we conducted a study of the buyers and sellers of security.

We interviewed people on a one-to-one basis – over 50 in all – and conducted a focus group to explore ideas.

The output is a free to use toolkit to guide good practice. It incor-porates advice on all aspects of the buying process, provides templates and case studies that will hopefully improve practice in an area where all parties consider there to be considerable scope for improvement.

For more details on good practice, please access the toolkit via: www.perpetuityresearch.com/procuresecuritytoolkit.html

The site visit In this short article I want to focus on some key issues relating to one aspect of the buying process: the site visit.

There are two types of site visit: one where the buyer visits the sup-plier to check on the service that is being offered, and the other where the supplier visits the buyer to better understand the requirements of the tender. Both are important, of course. Here I will focus on the latter, namely the site visit.

Site visits frequently present problems to buyers because they are often resource intensive. Visits need to be integrated into busy timeta-bles and will involve quite a bit of preparation.

Many will want to record what happens in the site visits (and need to), sometimes the assessment of providers will be intense at this stage (and most felt it should be).

Buyers sometimes admitted that the site visit was organised around what was convenient rather than what was best, and for some it was a necessary chore.

Certainly providers lamented the opportunities that were missed for them to ask penetrating questions of different groups that would enable them to generate valuable insights; as a consequence, a poorly managed site visit is a lost opportunity for all sides.

There were some key things that were thought to guide good practice for suppliers on site visits. This included being attentive and always

appearing interested and engaged with those organising the visit. Sometimes, somewhat strangely, when other suppliers were there, not everyone listened to all the questions being asked and/or appeared to take note of and learn from the responses given.

Some buyers said they took note of who asked good questions, espe-cially ones that they had not thought about and were relevant.

Suppliers considered it undesirable to view a site with other suppli-ers. As one supplier noted:

“Most suppliers will be reluctant, however, to ask too many questions as they feel that they give away competitive advan-tage to the other tenderers if they raise issues others hadn’t thought of. The trouble with not asking is that this is often the only time you get to ask! So you just have to go for it. Again it is important to remember that impressions you make at the site walk round are everything. If you are late, scruffy, don’t bring safety shoes when you’ve been told to, ask stupid questions don’t ask any questions, don’t listen and just chat to your mate all the way round (many do!), these are all things that will impact on a customer’s perception of your company.”

Not all site visits are organised with groups of suppliers rather than individually because of resource constraints or because of a lack of interest. Sometimes it can be strategic as one security manager noted:

“Yes, we agreed to site visits. We picked a site on each business unit and the site manager did questions and answers and we gave an overview of what we were looking for. We had everyone together all on the same day. I know they like their own time. But it is part of the test. We start testing from day one. Getting them together means they can follow up and we can test them. Are they good questions? Any common ones are emailed out to all suppliers.”

The advantages of site visits done well were lauded by many of those we spoke to. For the buyer, it enables them to get a ‘feel’ for the service or product options being offered and the commitment to key principles that will underpin them.

As one security installer noted, identifying how what is to be pro-posed meets the specific requirements of the client can be greatly enhanced at the site visit stage. He added the supplier can address key questions that should be in buyers’ minds: “Does the security provide what it’s supposed to provide, did it from day one, is it still now, is the company good to deal with, what happens when things go wrong?”

While the site visit was generally deemed to be a crucial stage in the procurement process, it was often not managed well. In the toolkit we have provided a more precise breakdown of the dos and don’ts of site visits, from the perspective of both sides.

What is clear is that done well, site visits can result in much better security – both sides said so. Indeed, most felt there was scope for improvement as one interviewee noted:

“Many customers are unwilling to answer questions at the walk around, requiring you to pose them via the formal proc-ess. This is counterproductive for everyone. The reasons they give are that not everyone gets the same information if they

are chatting to one person while walking around rather than to everyone collectively. Customers should give as much access to their sites as

they can in the tender process. This gives a much better solu-tion in response.”

Martin Gill

Buying good CCTV: The dos and don’ts of site visits

Prof. Martin Gill discusses the implications of his research

C C T V R e s e a r c h | C C T V I m a g e

• Professor Martin Gill is Director of Perpetuity Group and co-owner with Mike O’Neill of Optimal Risk, a security consultancy company. Martin can be contacted on [email protected].

“If you are late, scruffy…don’t listen and just chat to your mate all the way round…

...these will impact on a customer’s perception of your company.”

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WITH THE winter nights gal-loping this way, much of this month’s CCTV footage will rely on electric light. If your weary groan is one of “oh no, not another pitch about bloody LED lamps” then fear not, stout pixel wrangler, because for today we don’t mind what new fangled elec-trickery gives birth to your photons.

For many years very clever people have been using labora-tories and computers to meas-

ure and predict how much light will pour from a lamp, where it will shine and how it will bounce around when it hits something. Straight physics.

As a result all you need to know is that your laptop can do that for you now. Deliberate design of this variety is daily practice in the lighting industry (for visible light, not infrared), so why is it so rare when designing a CCTV installation? Why is most CCTV lighting design little more than “these 0.5 lux cameras will work with what they’ve got” (seriously folks, don’t believe those vaguely worded specs) or “stick a bunch of lights up and fingers crossed”?

I feel an old rant brewing, but let’s put a lid on that for now. Let’s agree to put the world right one day at a time. Today it’s free lighting design tools.

Predictable results Enter software called Relux. Widely used by professional lighting designers, familiarity with this earns you a pass to the in-crowd. You’ll get much more predictable results prior to the installation, and be able share designs, files, data, etc., with other lighting designers and suppliers worth their salt.

So, how do you start your design in Relux?Firstly, you use the built-in CAD-type modelling tools

to build a simple 3D model of what you intend to light (illustration top). This can be anything from a large exter-nal area down to a small interior, eg lighting for your new control room, including windows and geographically and seasonally correct sunlight.

Once this model is built you need to add lights. Choose from thousands of luminaires (lights in normal lingo) made by a wide range of top manufacturers. Also import industry standard IES lumi-naire data files from any source you like, eg CCTV lighting products. These data tell Relux exactly how much light shines in each direction from each unit (second illustration). So, position each of your lights in the 3D model and point them in whichever direction you choose.

Relux can now quickly calculate how much light ends up where. It creates plots of how many lux hit any plane you care to define (third image down). Externally, this is often the ground. Internally, this is often a desk where someone needs to work. For CCTV lighting we’re often interested in the light on a standing person, ie, in a vertical plane. No problem at all in Relux.

Photo-realistic images showing the real effect of your lights are a click away too. You can spin these lit models and move around them to help hone your design. More accurate ‘ray trace’ images tell you how bright each feature of your model will appear under your lighting (bottom image). This is important for lighting your scenes to keep within the limited dynamic range of CCTV cameras, captur-ing brightest and darkest parts.

If you want to be really flash in illus-trating the results of your lighting design, you can create animations, too – a photo-realistic fly-through video of a refur-bished control room or a new secure compound.

This article is a brief heads-up on Relux. It’s such a widely used tool that any computer savvy person can dive in and learn to use it, as I have done, using free manuals and web resources. Give me a call if you wish. Of course, you can see how this modelling dovetails nicely with the 3D CAD designs for CCTV layouts that I have also written about for some years.

Surprisingly or not (depending on your opinions about the attitude of the CCTV industry’s suppliers), the lighting manu-facturers we usually deal with have been reluctant to produce these data files for their products. Some still haven’t.

Evidence that careful lighting design for security systems isn’t encouraged even by these our specialist suppli-ers? This is disturbing. Give them a hard time until they play ball. Demand proper designs and don’t let these ped-dlers off the hook.

If you’d like to download Relux go to www.relux.biz where you can find a printable manual too. To mix with like-minded people you can register at www.linkedin.com and join groups such as Lighting for Surveillance and

3-dimensional design for CCTV & security where you’ll find knowledgeable support.

There really is no excuse for slapdash CCTV lighting design any more. Don’t stand for the suck-it-and-see methods used by almost every CCTV installer. One or two are capable of doing all of this prop-erly. Seek them out and encourage them. We must all hope the numbers will grow and CCTV will be more effective as a result.

Talking Shop is our regular column written by techies for the not-so-techie minded. If you have a question and you’d like it answered by an impartial consultant with no sales axe to grind, please write to us. In this issue, Simon Lambert attempts to unblind you with science.

The light fantastic T a l k i n g S h o p | C C T V I m a g e

• Simon Lambert is principal consultant at Lambert & Associates and author of ‘The Independent CCTV Consultant’ blog at www.lambert-associates.co.uk/wordpress. Scan the barcode with your smartphone...

Simon Lambert

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Industry NewsC C T V I m a g e | I n d u s t r y N e w s

GEUTEBRUCK and Basler announce strategic partnershipGerman VMS (Video Management System) manufacturer GEUTEBRUCK and Basler have entered into a strategic partnership. GEUTEBRUCK’s high-end TopLine series will now feature specially-designed Basler IP Cameras on a project-by-project basis. Basler specifi cally re-engineered selected IP box and dome camera models to complement GEUTEBRUCK’s technology. The new cameras now integrate seamlessly into all GEUTEBRUCK digital recorder systems. The GEUTEBRUCK TopLine series features Basler IP camera models with CCD and CMOS sensors, and resolution values ranging from 720p HD and 1080p Full HD to as high as 2 megapixels. The IP cameras deliver high quality images of up to 30 frames per second, transmitted using H264CCTV compression that supports ‘unchained P-frames’ to a GEUTEBRUCK digital recorder. This unique H264CCTV compression method delivers fl uid movement on the video stream even when it is being run in reverse.www.basler-ipcam.com • Tel. +49-4102-463500

Vemotion Interactive introduces new product setVemotion Interactive, specialists in live video transmission over low bandwidth, has consolidated and rationalised its solutions into a set of defi ned products and capabilities. The new product set is a family of products addressing six deploy-ment options and based on a new hardware module incor-porating the compression capabilities which form the heart of the Vemotion solution. The six deployment options are: Body-worn • Vehicle mounted • PTZ Dome Camera kit • Module to support existing cameras • Ruggedised portable unit for external surveillance • Multiple input with advanced bandwidth management. “Over the last 18 months we have completed a number of key council, blue light and military deployments which have consolidated our understanding of the market requirements and allowed us to optimise the Vemotion solutions with our PCB hardware module,” explained Stewart McCone, Managing Director of Vemotion Interactive Ltd. “The new products have been named after high performance aircraft representing the high performance and cut-ting edge performance of our products,” added McCone.www.vemotion.com • Tel. 01845-521112

Mayfl ex expands security teamAfter signifi cant growth during 2011, Mayfl ex, the distributor of IP converged solutions, further expands its electronic security team as Carlene Field joins the company in the role of electronic security fi eld sales account manager covering the South West. Carlene brings to Mayfl ex 15 years’ experience in the security industry, both from the side of distributors and manufacturers of security products. She has worked with most aspects of security, including door entry solutions, access control and cameras, and all this experience provides Carlene with an excellent understanding of

the marketplace meaning she can start to help Mayfl ex’s customers immediately with their IP security requirements. Carlene is delighted by her new appointment, saying, “Mayfl ex are a dynamic and professional company that has a very good understanding of the IP security mar-ket and can offer a complete solution to their customers through their range of IP converged products.” Gary Harmer, electronic security sales director at Mayfl ex, says, “Carlene brings with her such a great deal of experience, she will be an invaluable member of the team.”www.mayfl ex.com • Tel. +44(0)121-326 2257

Avigilon unveils 29 megapixel surveillance camera Avigilon, a leader in high-defi nition (HD) and meg-

apixel video surveillance solutions, unveiled a number of new products at ASIS 2011 including the 29 megapixel (MP) JPEG2000 HD Pro Camera, a powerful high-defi nition surveillance camera. Avigilon designed and developed the JPEG2000

HD Pro Camera series, which starts at 8 MP and goes to 29 MP. The JPEG2000 HD Pro Camera’s clar-

ity, resolution, and detail are exceptional—one 29 MP camera can replace up to 95 conven-tional cameras and provides high-resolution, high-defi nition images of very large areas. “We are very proud to introduce the 29 MP JPEG2000 HD Pro Camera, which stems from our dedication to providing our customers with excellent images and the best possible evidence,” says Alexander Fernandes, President and CEO, Avigilon. “We are continuously investing in our technology and advancing state-of-the-art surveillance systems to help protect our customers and preserve their most important assets.”www.avigilon.com • Tel. +44(0)1223-257725

Genesa launches new business unit to stimulate growth in electronic security product distribution

Genesa Ltd today has launched www.teamGenesa.com, its e-commerce based new division for the distribution and support of quality IP network CCTV and access con-

trol products. With years of experience in electronic security at national and international level, Genesa has seen the market being held back by distributors who remain content to shift boxes. Believing in IP-products as the way forward in the security history, and ac-knowledging the increasing support that installers require to deliver modern-tailor made solutions to discerning customers, Genesa decided to buck the trend and stimulate growth by creating www.teamGenesa.com. Gerard Garcia, managing director of Genesa Ltd, says, “The objective is to occupy a highly reputable niche position as a distributor as well as provider of technical, system design and installation support for the evolving technologies to installers, allowing them to achieve maximum value from their projects, to demonstrate superior knowledge of IP-based solutions and to deliver value to their customers”.www.teamGenesa.com • Tel. 0844 850 1 580

XProtect® Express is the fastest way to video enable businessesXProtect Express is a new addition to the diverse Milestone XProtect® IP video management software (VMS) product line. With support for up to 48 cameras, XProtect Express is affordable VMS for small, single-server businesses, especially retail, that want to video enable their surveillance installation. With an open platform businesses can integrate solutions, building management systems and third-party applications directly into the software. XProtect Express can seamlessly integrate and video enable separate business and building solutions together in one common interface. It can also easily integrate into current systems to create a video-enabled solution. Flexible licensing options and open platform support ensure seamless upgrades and system expansions as security and business needs change. The software also supports XProtect add-on products that link transaction data to video, optimizing retail store operations.www.milestonesys.com • Tel. +44(0)1332-869380

Axis introduces fl exible, cost-effective solution with new video encodersAxis Communications introduces AXIS M70 and AXIS P72 Video Encoder Series with the market’s most comprehensive set of network capabilities. These products enable cost-

effective migration of analog cameras into a powerful IP-based video surveillance system, and are ideal for locations such as petrol sta-

tions, small shops and small offi ces.“The new AXIS M70 and AXIS P72 Video Encoder Series make it easy for analog

CCTV systems to gain all the benefi ts of network video without discarding existing analog investments. These benefi ts enable savings in installation, management and equipment costs, in addition to remote monitoring capabilities, powerful event management and improved scalability,” says Phil Doyle, Regional Director Northern Europe.

The expansion of the existing video encoder portfolio with an additional fi ve new video encoders, ranging from four to 16 channels, delivers all the benefi ts that customers expect from Axis products. Today, Axis offers a wide-ranging portfolio comprising 16 video encoders, most of them supporting H.264 which is a highly effi cient video compression format. AXIS M70 and AXIS P72 Series are ideal for small and medium sized locations, such as petrol stations, small shops, small offi ces and retailers.

All video encoders in AXIS M70 and AXIS P72 Series provide dual H.264 and Motion JPEG streams. The support for H.264 offers a video compression format that drasti-cally reduces bandwidth and storage requirements without compromising image quality. AXIS M70 and AXIS P72 Series include support for Power over Ethernet (IEEE 802.3af), which enables the encoders to receive power through the network cable. All Axis video encoder products also provide pan, tilt and zoom support, which enables control of analog PTZ cameras. Furthermore, the stand-alone versions also have a microSDHC memory card slot for local storage.www.axis.com •Tel. +44(0)1462-427910

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Companies listed are members of the CCTV User Group. Membership indicates a company subscribes to the ideals of the CCTV User Group, and are committed to upholding the highest standards.

Directory of member companies

Computerised & Digital Security Systems Tel. +44(0)1443-405052Fax +44(0)1443-405061Web: www.cdssystems.co.ukEmail: [email protected] At the forefront of security technology since 1985, CDS Systems is now one of the UK’s largest independent providers of integrated security systems. Operating at the cutting edge of system design, supply, installation and commissioning, we specialise in: IP CCTV, DVR, control room, ANPR, intruder detection, access control and more.

Chris Lewis Fire & SecurityTel. +44 (0)1865-389828Fax +44 (0)1865-782400Email: [email protected]: www.chrislewisfs.co.ukOur CCTV design and installation experience spans single camera systems to full surveillance suites for university campuses and town centres. As an inde-pendent installer, we can advise on the most appropriate technology, legislative requirements, codes of practice and guidelines, as well as providing Level 2 CCTV operator training.

Chroma Vision LtdTel: 01892-832112Fax: 01892-836651Email: [email protected]: www.chroma-vision.co.uk

Chroma Vision Limited provides design, installation and support packages upon all CCTV and control systems, using in-house labour. Our unique approach to Account Management allows us to provide a high level service without the high price tag.

COE Group Plc Tel. 0113 230 8801 Fax 0113 279 9229E-mail: [email protected] Web: www.coe.co.ukCOE is an industry leader in video surveillance, transmission and man-agement, offering a comprehensive range of products and design serv-ices to suit projects of any scope; from small-scale systems, to 10,000+ camera networks. Featuring the highest quality fi bre optic transmis-sion range, video servers, industry leading video analysis software and management solutions, COE equipment is featured at some of the most high-profi le, complex and security conscious sites in the world.

Cognetix LimitedTel. +44(0)8707-442994 Fax +44(0)8707-442995Email: [email protected] Web: www.cognetix.co.ukA hands-on technical consultancy specialising in traffi c

enforcement and community safety systems. Cognetix offers a holistic approach including initial assessment, system design and specifi cation, procurement (EU), Prince2 project management including business process management, contract administration and managed maintenance. Active in the CCTV User Group, Cognetix are informed of the latest developments and have an in-depth understanding of legislation.

Dallmeier electronic UK Tel. +44(0)117-303 9303Fax +44(0)117-303 9302Web: www.dallmeier-electronic.com

Dallmeier is a leading developer and manufacturer of digital CCTV solutions with a complete offering that includes IP and analogue domes and cameras, digital video recorders and streamers, system management software, ANPR solutions and advanced image analysis systems. Dallmeier is highly regarded for its dedication to innovation, quality and customer service.

802 GlobalTel. +44(0)118 940 7240Fax +44(0)118 981 1214Email: [email protected]: www.802global.com802 Global are wireless products specialists delivering a full range of wireless CCTV solutions including backhaul links, re-deployable cameras and networked storage and control room systems. Working with CCTV integrators, we have an enviable track record of delivering wireless IP CCTV solutions resulting in signifi -cant cost and effi ciency savings for public and private sector organisations.

Altron Communications Equipment LtdTel. 01269 831 431Fax 01269 854 348E-mail: [email protected]: www.altron.co.ukAltron are the leading manufacturer of Poles, Towers, Columns and Bracketry for the CCTV industry. Backed by the very latest technology in design and manufacturing

facilities Altron are ideally placed to meet all your camera mounting requirements.

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Bosch Security SystemsTel. +44 (0)1895-878 088Fax +44 (0)1895-878 089Web: www.boschsecurity.co.ukEmail: [email protected]

Bosch Security Systems offers a complete line of CCTV products including videa cameras, autodomes, monitors, digital recorders and IP video systems.

Broadland Guarding ServicesTel. +44(0)1603 484 884Fax. + 44(0)1603 484 969Email: [email protected] CONTROL ROOM MANAGEMENT. Broadland Guarding Services are a long established provider of CCTV Control Room Management and Monitoring Services carried out by vetted, trained, licensed and uniformed Personnel. Working in Partnership Towards a Secure Future.

CBC (Europe) LtdTel. +44(0)20-8732 3300Fax +44(0)20-8202 3387Email: [email protected] is a multi-national company. We manufacture the Computar and Ganz branded CCTV products. The Computar brand is associated with Lenses (optical products) and the Ganz brand with electronic products, cameras, domes, housings, DVR’s, VCR’s, monitors and IP/transmission equipment. Our goal is to be the fi rst choice for CCTV buyers.

C C T V I m a g e | D i r e c t o r y

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DataCom Interactive LtdTel. +44(0)1325-243823 Fax +44(0)1325-359333Web: www.datacominteractive.co.ukEmail: [email protected]

We provide Security Industry Authority licence to practice training for CCTV operators and security guards plus other accredited courses. Visit our website or call us for details.

Dedicated Micros LtdTel. +44(0)845 600 9500 Web: www.dedicatedmicros.comFax. +44(0)845 600 9504 Email: [email protected] Micros – part of the AD Group – with four decades experience in the CCTV business, is the world’s leading manufacturer of CCTV solutions for security applications from megapixel IP cameras to high performance, high defi nition recording, transmission and decoding systems.

DSSL GroupTel. +44(0)1268-590787 Web: www.dssl.co.ukEmail: [email protected]

Direct Surveillance Solutions Ltd (DSSL) formed in 1997 now incorporating CVSS Ltd. Both highly engineering oriented companies. The group has considerable expertise in wireless and hard wired CCTV solutions, access control and perimeter protection gained in public and private sectors delivering a variety of complimentary and integrated technologies.

ESSA TechnologyTel - 01752 848094Fax - 01752 840780Web - www.essa.co.ukEmail - [email protected]

Essa is a leading supplier of touchscreen computer control and ANPR systems. We provide in-house software development specializing in high level integration projects for CCTV and ANPR systems.

GenetecTel. +33 (0)44 69 59 00 Email: [email protected]: www.genetec.com

Genetec is a pioneer in the physical security and public safety industry and a global provider of world-class class IP license plate recognition (LPR), video surveillance and access control solutions. With sales offi ces and partnerships around the world, Genetec caters to markets such as transportation, education, retail, gaming, government and more.

Global MSC SecurityTel. +44 (0)117 932 3394Fax +44 (0)117 9328911Email: [email protected] www.globalmsc.netIndependent, multi-disciplined security and CCTV consultants de-livering best value solutions. From conducting performance audits of cost/benefi t of existing systems or costed feasability studies of potential schemes, through to the expertise in the design, specifi ca-tion and project management of CCTV, access control, transmission and the seamless integration of such systems in all environments.

Gresham Wood Technical Furniture & Design Tel. 01279 813132Fax 01279 814627Email: [email protected]: www.greshamwood.comGresham Wood have over 30 years experience designing,

manufacturing and installing CCTV security control rooms. We provide a free initial on-site survey for your project. This is then backed up by a full 2-D / 3-D design presentation detailing the control room layout inclusive of all ergonomic, H & S and DDA requirements.

Guide Security Services LtdTel. +44 (0)845 058 0011Fax +44 (0)845 058 0018Email: [email protected]

Founded in 1996 on the principles of service excellence, Guide Security Services Ltd (GSS) are a leading integrated security and remote CCTV monitoring solutions provider. Using an amalgam of IT and security technologies, GSS specialise in the design, installation, maintenance and monitoring of hybrid and IP based security and video surveillance solutions within a range of end user market sectors.

i-ComplyTel. +44(0)113-231 1100Fax +44(0)113-350 4595Web: www.i-comply.co.ukEmail: [email protected]

i-COMPLY are software developers and technology integrators who have been working within the security and public space CCTV industry for over 14 years. We focus on using a consultative approach to solution development, to enable customers to maximise the benefi ts and extend the life of their security & CCTV systems.

Instrom LtdTel: +44 (0)1908 210288Fax: +44 (0)1908 210277E-mail: [email protected]: www.instrom.comInstrom are independent security consultants providing professional, impartial security advice and consultancy services. Instrom works with a wide range of organisations to help protect their people, property and profi ts. Core services include: • Risk assessments and security audits • Security sys-tem design • Project management • Documentation of systems and procedures.

Intech FurnitureTel. +44(0)161-477 1919Fax +44(0)161-480 7447Email: [email protected]: www.intechfurniture.comEstablished in 1978, Intech specialise in the design, manufacture and installation of control room furniture. Intech can also completely transform control centres by offering a full fi t-out package. With a bespoke design service, focusing on quality and customer service, Intech is the smarter solution for your control room.

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Products & Services DirectoryATTENTION CCTV USER GROUP MEMBER COMPANIES (members only)

You can upgrade your entry in the Directory of Member Companies for as little as £425 + VAT. That covers four issues and includes your telephone, fax, website and e-mail address plus 40 words of text.

Contact us for further information: Call Peter Mawson – Tel. 01543-250456 or e-mail [email protected]

Yes, please include us in the directory (4 issues) at a cost of £425 + VAT.

Company ____________________________________________ Telephone ____________________________________________ Fax ____________________________________________ E-mail ____________________________________________ Web ____________________________________________

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JVC Professional Europe LtdTel. +44(0)20-8208 6205 (sales office)Fax +44(0)20-8208 6260Email: [email protected] Web: www.jvcpro.co.ukJVC Professional Europe Ltd is a wholly owned subsidiary of Victor Company of Japan, one of the world’s leading manufacturers and suppliers of a wide range of sophisticated high quality professional broadcast, recording, playback and presentation equipment, along with computer imaging, internet communica-tions, data storage solutions and CCTV.

Lambert & AssociatesTel. +44 (0)1276 38709Fax +44 (0)870 762 3119Email: [email protected]: www.lambert-associates.co.ukProviding versatile and impartial technical and commercial expertise for CCTV and security facilities. As dyed-in-the-wool ‘techies’ we specialize in seeing through the industry’s smoke & mirrors on your behalf. Designs, specifi cations, project management, testing, commissioning, faults, expert reports and training. We’re ‘geeks’ who speak your language too.

Mayfl exTel. 0800-881 5199 Fax +44(0)121-326 1537Web: www.mayflex.com Email: [email protected] ex is a distributor of converged IP solutions including infrastructure, networking and electronic security products. Mayfl ex’s range of best in class products includes cameras, lighting, access control, transmission and software alongside cable, switches, UPS systems and intelligent PDUs. As a trusted IP advisor, Mayfl ex provides all customers with added value services and support from a dedicated security team.

Meyertech LimitedMeyertech Limited is a Video Management Systems Designer delivering integrated digital-IP and hybrid-analogue control room solutions. Its FUSION® and ZoneVu® open platform products provide primary security systems control, incident logging & management reporting, video wall displays and multi-redundant resilience which are used extensively in critical infrastructure, transport hubs, homeland security and public space surveillance markets.

Tel. +44(0)161-643 7956Fax +44(0)161-643 [email protected]

Mocam LimitedTel. 08009557100Web: www.mocam.co.ukThe Mocam Apache Redeployable CCTV System (RCCTV) incorporates the very latest cellular and wireless technology to provide cost effective, quick installation and redeployment of external CCTV. The Apache uses Wi Fi or 3G(HSDPA/HSUPA) mobile networks communication technology. Mocam also have a range of redeployable mobile equipment for transportation and fi xed asset surveillance incorporating wireless networks.

OpenViewTel. 0845-071 9110Fax 0845-071 9111Email: [email protected] Web: www. openviewgroup.comOperating throughout mainland UK, OpenView Group is a leading systemIntegrator of convergent technology solutions. We specialise in designing, installing and maintaining CCTV and integrated command and control centres.

CONVERGENT TECHNOLOGY SOLUTIONS

RaytecTel. +44(0)1670-520055 Fax +44 (0)1670-819760Email: [email protected] www.rayteccctv.com

RAYTEC are leaders in CCTV lighting technologies and provide a complete range of Infra-Red and Hybrid-Illuminators for CCTV professionals. Technologies include RAYMAX Infra-Red and RAYLUX White-Light LED products plus specialist lighting products including Voyager 2 advanced number plate capture cameras.

RemployTel. +44(0)845-1460502Web: www.remploycctv.co.ukEmail: [email protected] CCTV provides outsourced management and staffi ng contracts for CCTV control rooms and Alarm Receiving Centres across the UK. Our mission is to provide outstanding customer satisfaction and value for money with an added social contribution.Services: Control Room Management / CCTV Operator Training (BTEC level 2)/Interim staff.

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Index of member companiesAUTOMATED SURVEILLANCE & RECOGNITIONComputer Recognition Systems+44(0)118-979 2077Tyco Fire & Integrated Solutions (UK) Limitedwww.tycotraffi c.comANPR International+44(0)8706-206206Appian Technology Ltd+44 (0) 1628 554 750CitySync Ltd+44(0)1707-275169Ipsotek Ltd020-8971 8300Mobile CCTV Ltdwww.silvercontrol.comScyron Ltdwww.scyron.co.uk

CCTV - GENERALCDS Systems Ltdwww.cdssystems.co.ukChroma Vision Ltdwww.chroma-vision.co.ukDSSL Groupwww.cvssltd.co.ukGenetecwww.genetec.comIntrepid Security Solutions Ltdwww.intrepidsecurity.comMayfl exwww.mayfl ex.com2020 Vision Systems Ltdwww.2020cctv.comAD Network Videoad-networkvideo.comAMG Systems Ltdwww.amgsystems.co.ukAxis Communications (UK) Limitedwww.axis.comCCTV in Focuswww.cctvinfocus.comCCTV Services Ltdwww.cctvservicesltd.comCentrocentro.org.ukControlware Communicationswww.controlware.comCougar Monitoring+44(0)844-8566685Croma Shawleywww.shawley.comDatavillawww.datavilla.co.ukEcl-ipswww.ecl-ips.comEclipse Research Ltd020-7704-2889Emerson Management Services Ltdwww.emerson.co.ukEnvisage Technology Limitedwww.envisagetechnology.comFortuna Power Systems Ltdwww.data-storage.co.ukGenie CCTVwww.geniecctv.comGentoo Group Ltd0191-525 5000IVS CCTVwww.ivscctv.co.ukJCC [email protected] Visual [email protected] Training Services Ltd+44 (0) 1384 482186

Metham Aviation Design (MAD)www.madcctv.comOCS Group (UK) Ltdwww.ocsgroup.co.ukOptimum Security Services Ltdwww.optimum.me.ukPerpetuity Research and Consultancy Internationalwww.perpetuitygroup.comTeleste UK Ltdwww.teleste.comTelevision Installation Services (Mansfi eld)[email protected] Video Solutions Ltdwww.verint.comVideotec UKwww.videotec.comWavesightwww.wavesight.com

CCTV - MOBILEMocam Ltd0800-955 7100Stryker Communications Ltdwww.stryker.uk.comANPR International+44(0)8706-206206Fluidmesh Networkswww.fl uidmesh.comHigh Mast Videowww.highmastvideo.comMEL Secure Systemswww.melsecuresystems.comMetronet UK Ltd+44(0)7901-002132Mobile CCTV Ltdwww.silvercontrol.comWireless CCTV (WCCTV)www.wcctv.com

CCTV CAMERASBosch Security Systemswww.bosch.co.ukCBC EUROPE Ltdwww.cbcuk.comDallmeier Electronic UKwww.dallmeier-electronic.comJVC Professional Europe Ltdwww.jvcproeurope.com360 Vision Technology+44(0)870-903 3601Conway Security Productswww.conway-cctv.co.ukEcl-ipswww.ecl-ips.comForward Vision CCTVwww.fvcctv.co.ukMark Mercer Electronics+44(0)1422-832636Panasonic Marketing Europe GmbHwww.panasonic.co.uk/cctvPelco UKwww.pelco.com

CCTV CONTROL HARDWAREBosch Security Systemswww.bosch.co.ukCOE Ltdwww.coe.co.ukIntech Furniturewww.intechfurniture.comMeyertech Ltdwww.meyertech.co.uk

Thinking Space Systems Ltdwww.thinking-space.comWinstedwww.winsted.com360 Vision Technology+44(0)870-903 3601Conway Security Productswww.conway-cctv.co.ukGresham Wood Technical Furniture & Design Ltdwww.greshamwood.comMetham Aviation Design (MAD)www.madcctv.comTelindus Ltdwww.telindus.co.ukVideotec UKwww.videotec.com

CCTV CONTROL SOFTWAREComputer Recognition Systems+44(0)118-979 2077Essa Technologywww.essa.co.ukGenetecwww.genetec.comMeyertech Ltdwww.meyertech.co.ukSynectic Systems Groupwww.synx.comBold Communications Ltdwww.boldcommunications.co.ukCNL (Computer Network Ltd)www.cnluk.comControlware Communicationswww.controlware.comi-Complywww.i-comply.co.ukScyron Ltdwww.scyron.co.ukTraffi c Support Ltdwww.traffi csupport.co.ukVisimetricswww.visimetrics.com

CCTV LENSESCBC EUROPE Ltdwww.cbcuk.comPentaxwww.pentax.co.uk

CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAINCDS Systems Ltdwww.cdssystems.co.ukChroma Vision Ltdwww.chroma-vision.co.ukDSSL Groupwww.cvssltd.co.ukGuide Security Services (GSS)www.guidesecurity.co.ukIntrepid Security Solutions Ltdwww.intrepidsecurity.comTyco Fire & Integrated Solutions (UK) Limitedwww.tycotraffi c.comAccess Communication Services Ltd+44(0)1474-834834Atec Securitywww.atec-security.co.ukCartel Security Systems Plcwww.openviewgroup.com

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C C T V I m a g e | D i r e c t o r y

CCTV - GENERAL

Stryker Communications LtdTel. 08707-705811Email : [email protected] : www.stryker.uk.comStryker design and supply wireless solutions and specialised equipment for security and surveillance operations. IRIS (Intelligent Remote Information System) is a range of purpose-designed wireless surveillance equipment confi gurable to operate on analogue, COFDM digital, WiFi, wireless IP and 3G/GPRS wireless communications. The range includes solutions for infrastructure-based, re-deployable and unattended CCTV surveillance operations.

Synectics Security NetworksTel. +44(0)114-255 2509Email: [email protected]: www.synx.com

Synectics is one of the leading manufacturers of analogue & digital CCTV control, network integration, and digital recording solutions. The product range includes: Award-winning SynergyPro control software, Virtual Matrix System, e100/e100i H.264 video encoders with optional video analytics, d100 decoder, eDVR and mobile recording systems, EX250 matrices, and ‘PRIVacy’ scene masking.

Thinking Space SystemsTel: +44 (0)1794 516633Email: [email protected]: www.thinking-space.comThinking Space manufactures high-quality, bespoke, technical furniture for control room environments. Specialising in modernising control room spaces, Thinking Space offers full fi t out works for refurbishments, relocations and new builds, complete with project management. All on site design consultancy and proposal drawings are available free of charge.

Thinking Space manufactures high-quality, bespoke, technical furniture

Wireless CCTVTel. +44 (0)1706 631166Fax +44 (0)1706 631122Email: [email protected]: www.wcctv.co.ukWireless CCTV Ltd is an international, market-leading innovator in overt, covert and body-worn mobile surveillance solutions, and has been presented with a Queen’s Award for Enterprise: Innovation 2009. The company’s client base incorporates 350 UK Local Authorities, over 35 UK Police forces, the Highways Agency and leading construction industry companies.

WECTel. +44(0)1254-700200Fax +44(0)1254-873637Email: [email protected] • Web: www.wec.uk.netWEC Camera Mounting Solutions are experts in the design, production and manufacture of CCTV mounting structures: towers, columns, poles, cabinets, brackets and accessories. We offer a bespoke service to help customers over-come diffi cult mounting situations. Coupled with a highly skilled engineering back ground and using the latest in fabrication and assembly technology, we’re the number one, unrivalled market leader in the CCTV camera systems industry.

Winsted LtdTel. +44(0)1905-770276Fax +44(0)1905-779791Email: [email protected]: www.winsted.comWinsted is the worldwide leader in technical furniture systems, a pioneer in control room furniture design and development. Winsted’s comprehensive range of ergonomic consoles and monitor walls combine seamlessly to deliver modular solutions for the demands of any control room operation. From a single workstation to a complete control room, Winsted can provide the ideal solution.

COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES

CCTV CONTROL HARDWARE

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Index of member companiesCCTV Services Ltdwww.cctvservicesltd.comCinos Ltdwww.cinos.co.ukEcl-ipswww.ecl-ips.comHoneywellhoneywellbuildingsolutions.co.ukIC2 CCTV & Security Specialists UK Ltdwww.ic2cctv.comIQ Security Ltdwww.iqsecurity.co.ukLink CCTV Systemswww.linkcctv.co.ukOpenView Group0845-071 9110Quadrant Security Groupwww.qsg.co.ukSWORD Services Ltdwww.swordservices.comTechnology Solutionswww.tecsolutions.co.ukTouchstone Electronics Ltdwww.t-e-l.co.uk

CCTV TRAININGCCTV Training.Comwww.cctvtraining.comLambert & Associateswww.lambert-associates.co.ukRemploy Limitedwww.remploy.co.ukMercury Training Services Ltd+44 (0) 1384 482186Perpetuity Research and Consultancy Internationalwww.perpetuitygroup.comTavcom Trainingwww.tavcom.com

COMMUNICATIONS & HELP POINTSOgier Electronics Ltdwww.ogierelectronics.comTransend (UK) Ltdwww.transenduk.com

COMPLETE SOLUTIONSCDS Systems Ltdwww.cdssystems.co.ukCognetix Ltdwww.cognetix.co.ukComputer Recognition Systems+44(0)118-979 2077Guide Security Services (GSS)www.guidesecurity.co.ukLambert & Associateswww.lambert-associates.co.ukSamsung Techwinwww.samsung.com2020 Vision Systems Ltdwww.2020cctv.comActive CCTV & Security Ltdwww.cctvactive.co.ukANPR International+44(0)8706-206206Bold Communications Ltdwww.boldcommunications.co.ukCCTV Services Ltdwww.cctvservicesltd.comCity Serve0844 997 0077

CNL (Computer Network Ltd)www.cnluk.comGE Security UK Ltd+44(0)8707-773048GE-Interlogix UK Ltdwww.geindustrial.comHoneywellhoneywellbuildingsolutions.co.ukIQ Security Ltdwww.iqsecurity.co.ukOpenView Group0845-071 9110Panasonic Marketing Europe GmbHwww.panasonic.co.uk/cctvTouchstone Electronics Ltdwww.t-e-l.co.ukTVS CCTV Ltdwww.tvs-cctv.com

CONFERENCESGlobal MSC Securitywww.globalmsc.net

CONSULTANTSCognetix Ltdwww.cognetix.co.ukGlobal MSC Securitywww.globalmsc.netInstrom Security Consultantswww.instrom.comLambert & Associateswww.lambert-associates.co.ukMFD Internationalwww.mfdinternational.co.ukAdvanced Security Partners Ltdwww.asp-limited.comAssociation of Security Consultantssecurityconsultants.org.ukAtkins Telecomswww.atkinsglobal.comCCD Design & Ergonomics Ltdwww.ccd.org.ukCCTV in Focuswww.cctvinfocus.comCogent Security Solutions Ltd+44(0)1527-595516Comfort Zonewww.comfortzone-cctv.co.ukControl Risks Groupwww.control-risks.comDavington Centre for Communitywww.community-solutions.co.ukDFT Associates0208 304 6650Dimension Productions Ltdwww.dimension-productions.co.ukEclipse Research Ltd020-7704-2889Independent Communication Solutionswww.icsfi breoptics.comJMT Systemswww.jmtsystems.comMartin Cole Consultancy Services07974 570 313Morse Security Consultants+44(0)1283-537131NSG Security Consultantswww.nsgsecurity.co.uk

Optimum Security Services Ltdwww.optimum.me.ukP.C.D Consulting Limited07809 613 887Perpetuity Research and Consultancy Internationalwww.perpetuitygroup.comThe Lyndhurst Consultancywww.cctvwithtlc.co.ukTricker Consultants Ltd01189 694 441

CONTRACT STAFFBroadland Guarding Services Ltdwww.broadlandguards.comRemploy Limitedwww.remploy.co.ukCharter Security plcwww.charter-security.co.ukChubb Security+44(0)1933-671000G4S Secure [email protected] Group Plcwww.legiongroup.co.ukProfi le Security Serviceswww.profi lesecurity.co.ukThe Corps Monitoring Centrewww.the-corps.co.uk

CONTROL ROOM FURNITUREIntech Furniturewww.intechfurniture.comThinking Space Systems Ltdwww.thinking-space.comWinstedwww.winsted.comCCD Design & Ergonomics Ltdwww.ccd.org.ukGresham Wood Technical Furniture & Design Ltdwww.greshamwood.com

CONTROL ROOM MANAGEMENT SYSTEMSEssa Technologywww.essa.co.ukMeyertech Ltdwww.meyertech.co.ukBold Communications Ltdwww.boldcommunications.co.ukCCD Design & Ergonomics Ltdwww.ccd.org.ukCinos Ltdwww.cinos.co.ukCNL (Computer Network Ltd)www.cnluk.comElectrosonic UK+44(0)1322-222211i-Complywww.i-comply.co.ukOpenView Group0845-071 9110TVS CCTV Ltdwww.tvs-cctv.comWavestore Ltd+44(0)20-8756 5480

DIGITAL & NETWORK VIDEO RECORDING802 Globalwww.802global.comBosch Security Systemswww.bosch.co.ukBT Redcare visionwww.bt.comCBC EUROPE Ltdwww.cbcuk.comCOE Ltdwww.coe.co.ukDallmeier Electronic UKwww.dallmeier-electronic.comDedicated Microswww.dedicatedmicros.comJVC Professional Europe Ltdwww.jvcproeurope.comMayfl exwww.mayfl ex.comSynectic Systems Groupwww.synx.comTectonwww.tecton.co.ukTyco Fire & Integrated Solutions (UK) Limitedwww.tycotraffi c.com360 Vision Technology+44(0)870-903 3601Cinos Ltdwww.cinos.co.ukCity Serve0844 997 0077IC2 CCTV & Security Specialists UK Ltdwww.ic2cctv.comPanasonic Marketing Europe GmbHwww.panasonic.co.uk/cctvPelco UKwww.pelco.comSANYO Europe Ltd+44(0)1923-477222SigmaFASTwww.sigmagroup.orgSWORD Services Ltdwww.swordservices.comTAC UK Limitedwww.uk.tac.comTVS CCTV Ltdwww.tvs-cctv.comVigilant Technology UK Ltdwww.vglnt.co.ukVisimetricswww.visimetrics.comWavestore Ltd+44(0)20-8756 5480

DISPLAY HARDWARE & SYSTEMSBarco Ltdwww.barco.comJVC Professional Europe Ltdwww.jvcproeurope.comWinstedwww.winsted.comElectrosonic UK+44(0)1322-222211

DISTRIBUTORSFortuna Power Systems Ltdwww.data-storage.co.ukTransend (UK) Ltdwww.transenduk.com

IMAGE ANALYSISIntrepid Security Solutions Ltdwww.intrepidsecurity.com

LIGHTING & IR ILLUMINATIONRaytec Ltdwww.rayteccctv.comDavid Webster Limitedwww.dwlimited.co.ukDerwent Systems+44(0)1670-730187

MANUFACTURERSIntech Furniturewww.intechfurniture.comSynectic Systems Groupwww.synx.comThinking Space Systems Ltdwww.thinking-space.comConway Security Productswww.conway-cctv.co.ukDerwent Systems+44(0)1670-730187Dimension Productions Ltdwww.dimension-productions.co.ukGenie CCTVwww.geniecctv.comGresham Wood Technical Furniture & Design Ltdwww.greshamwood.comMark Mercer Electronics+44(0)1422-832636Metham Aviation Design (MAD)www.madcctv.comOptex (Europe) Ltdwww.optex-europe.comVicon Industrieswww.vicon-cctv.comVisimetricswww.visimetrics.com

MONITORING SERVICESGuide Security Services (GSS)www.guidesecurity.co.ukCharter Security plcwww.charter-security.co.ukCougar Monitoring+44(0)844-8566685Sefton Security Services+44(0)1519-344747The Corps Monitoring Centrewww.the-corps.co.uk

POLES & CAMERA SUPPORTSAltron Communications+44(0)1269-831431High Mast Videowww.highmastvideo.comWEC Camera Mounting Solutionswww.wec.uk.net

REDEPLOYABLE CAMERAS802 Globalwww.802global.comDSSL Groupwww.cvssltd.co.ukGenetecwww.genetec.comMocam Ltd0800-955 7100Stryker Communications Ltdwww.stryker.uk.comCitySync Ltd+44(0)1707-275169i-Complywww.i-comply.co.uk

Metronet UK Ltd+44(0)7901-002132Mobile CCTV Ltdwww.silvercontrol.comPersides Ltdwww.persides.comWireless CCTV (WCCTV)www.wcctv.com

REGULATORY COMPLIANCECCTV in Focuswww.cctvinfocus.com

VIDEO TRANSMISSION802 Globalwww.802global.comBT Redcare visionwww.bt.comCOE Ltdwww.coe.co.ukDallmeier Electronic UKwww.dallmeier-electronic.comMayfl exwww.mayfl ex.comMocam Ltd0800-955 7100Stryker Communications Ltdwww.stryker.uk.comBEWnet Communications Ltd+44(0)1293-873235City Serve0844 997 0077Croma Shawleywww.shawley.comDatavillawww.datavilla.co.ukElectrosonic UK+44(0)1322-222211Metronet UK Ltd+44(0)7901-002132MLL Telecom Ltdwww.mlltelecom.comTeleste UK Ltdwww.teleste.comTransend (UK) Ltdwww.transenduk.comWavestore Ltd+44(0)20-8756 5480Wireless CCTV (WCCTV)www.wcctv.comWireless [email protected]

CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN

CONSULTANTS

COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES

COMPLETE SOLUTIONS

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REDEPLOYABLE CAMERAS

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