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CERIDIAN TRAINING AND DEVELOPMENT2014/2015 Catalogue

CERIDIAN TRAINING AND DEVELOPMENT

2014/2015 CATALOGUE

INTRODUCTIONCeridian is pleased to offer this catalogue of training services. By investing in the development of an employee’s knowledge, skills and abilities, organizations are able to demonstrate a commitment to continuous learning, growth and resource enhancement. In addition to improving productivity, training is rated as one of the most effective employee retention tools available.

Each training session that we offer has clearly defined learning objectives and expected outcomes. Although teaching methods vary by subject, sessions typically include a variety of experiential exercises, small group discussions, mini-lectures, self-assessments, and other learning activities designed to engage participants.

We incorporate key principles into each training design:

• Participants need to understand what they will derive from the learning experience.

• The learners’ goals, needs, and expectations for the learning event are problem-centred rather than content-oriented.

• A safe training environment engages learners with collaborative participant interaction and healthy debate of differing ideas and perspectives.

• Leveraging the wealth of learners’ varied backgrounds and experiences enables them to be resources to one another.

• Topics must be practical, relevant, and immediately applicable.

Organizations with strong learning cultures invest more in their learning and

development and are realizing greater returns for their investment. Overall they

have superior employee performance, report higher levels of customer

satisfaction, and provide higher quality products and services to their customers,

compared with their competitors.

Conference Board of CanadaLearning and Development Outlook – 12th Edition (2014)

HOW TO BOOK TRAININGContact your Account Management Representative or Sales Executive

OR

Call 1 866 229 6428

Email [email protected]

OUR POLICIESTo ensure that your training experience is exceptional, we have the following guidelines in place:

ADVANCE BOOKING TIMES

• Please allow a minimum of (4) weeks’ advance notice for booking of all seminars.• For customized training sessions, a minimum of (6) weeks is required.

CANCELLATION

Unless specified in an existing agreement, we require:

• 7 calendar days notice – no financial penalty• Between 24 hours and 7 days notice – 50% of seminar cost will be charged• Less than 24 hours notice – 100% of seminar cost will be charged

TRAVEL

Unless specified in an existing agreement, our travel guidelines are:

• $40 per hour of travel time, for any location that is more than 100 km outside of a major city centre.

HOW WE DELIVER TRAINING

Our training is offered in a variety of formats, all designed to meet your organizational needs.

In-Person Seminars or Workshops – offered at your workplace, organizational conferences or retreats or wherever you need us to be. These sessions vary in length from one-hour to a full day and are highly interactive.

Virtual Seminars or Workshops (Webinars) – offered via WebEx technology, these sessions allow your employees from various teams, various locations, or different countries to participate in training at the same time.

Blended Learning – some of our programs combine in-person workshops or webinars with telephonic group coaching. This approach is designed to create multiple touch points over time for learners as they go in-depth into an area of learning.

CUSTOMIZATION

All of our training sessions can be customized to meet your particular needs or situation; additional fees may be incurred.

OUR TRAINERS

Our facilitators are highly skilled professionals with subject matter expertise in a wide range of areas including health and wellness, workplace productivity, management & business, mental health and more. They bring years of experience as both classroom and virtual trainers, and are able to connect participant knowledge and experience with the training materials.

FEES

Please speak to your Account Management Representative or Sales Executive.

TABLE OF CONTENTSLunch and Learn Seminars

Change Management 2Communication Skills and Strategies 3Elder Care Issues 5Emotional Well-Being 6Financial Issues 8Health and Wellness 9Midlife and Retirement 12Parenting 13Workplace 16Stress Management 20Work / Life Balance 22Workplace Issues 23

Lunch and Learn Continuing Education Series – NEW!Change Management 26Communication 26Elder Care 26Managing Life’s Big Moments 27Mental Health 27Finance 27Eating Well 28Living Well 28Retirement 28Parenting 29Couples’ Survival 29Stress Management 29Achieving Success at Work 30Harassment 30Team Building 30

Extended Employee SeminarsHealth and Wellness 32Change Management 33Midlife and Retirement 34Stress Management 35Work / Life Solutions 36Communication 37Customer Service 38Team Development 39Workplace Solutions 40

Manager TrainingBlended Learning Programs 43

Manager Essentials 43Manager as Leader 46Change Management 50

À-La-Carte Seminars 53

Specialized Training ServicesWorking With Teams Through Conflict 61Individual and Executive Coaching 61Individual 360 Assessment Profile – NEW! 61Career Support Services 62Sensitivity training 63Nutritional Support / Services 63Wellness Clinics 63LifeSpeak – NEW! 63

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LUNCH AND LEARN SEMINARSLunch and Learn Seminars offer strategies to help employees successfully meet the changing needs of their work and personal lives. The sessions address a wide range of issues including managing stress, childcare and teen issues, balancing work and life, financial issues, enhancing personal productivity and health and wellness. All of the sessions are appropriate for employees and management. Educational by nature, seminars apply to many situations and provide participants with practical techniques, strategies and useful “take away tips” for future reference. Sessions are 60 minutes in length and designed to fit into a lunch break or any time during work hours. Recommended classroom size is between 25 and 30 participants maximum.

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COMMUNICATION SKILLS AND STRATEGIES

LUNCH AND LEARN SEMINARS

A PERSONAL GUIDE TO MANAGING CHANGE

Participants will learn to:

• Identify the three phases of the process of change.• Clarify normal feelings, thoughts, and behaviours during times of change.• Identify ways to take control of their personal situation.• Increase adaptability.

BEYOND COPING WITH CHANGE: BECOMING A CHANGE MASTER


• Assess their capacity for being a master of change.• Identify the characteristics and techniques that define change masters.• Learn the “mantras” of change masters; apply them to a personally challenging situation.• Strengthen their ability to master change in professional and personal life.

HELPING YOUR FAMILY COPE WITH WORKPLACE CHANGE


• Identify the family impact of work-related stress, change, and uncertainty.• Use a change model to reframe the experience.• Develop techniques that help children at different stages of development understand their

parents’ work concerns.• Develop strategies to assist themselves and their family.• Identify factors that influence the successful outcome of work uncertainty.

NAVIGATING WORKPLACE CHANGE


• Understand the permanence of change.• Build resilience and prevent burnout.• Work with change – and make it work for them.• Work with changing groups and organizations.

ORGANIZATIONAL CHANGE: ADJUSTING TO THE NEW WORK ENVIRONMENT


• Identify the impact of the aftermath of workplace change and the phase’s survivor’s experience.

• Differentiate between “loyalty” and “commitment.”• Reconcile the “paradox” of personal/professional development and organizational values.• Explore ways for recommitting to your job while honouring your principles.

Designed to provide a generic overview of managing oneself as a survivor of organizational change.

CHANGE MANAGEMENT

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BUILDING HEALTHY RELATIONSHIPS


• Identify the characteristics of healthy relationships.• Learn strategies for sustaining and growing relationships.• Generate ideas for coping with difficulties in relationships.

BUILDING TRUST AT WORK AND IN YOUR PERSONAL LIFE


• Look at the role that trust plays in their work and personal life.• Assess how trusting they are.• Identify the qualities that build trust.• Learn strategies for building trust in their personal and work relationships.• Learn ways to rebuild trust when there’s a problem or misunderstanding.

BUSINESS ETIQUETTE: ENHANCING YOUR PROFESSIONALISM


• Make the connection between business etiquette, business success, and professionalism.• Identify 10 best practices of workplace etiquette.• Learn strategies for implementing workplace courtesy and increasing personal

professionalism.

COMMUNICATION: THE ART OF LISTENING


• Assess their listening skills.• Identify the barriers to effective listening and learn strategies for removing them.• Recognize the benefits of effective listening and the costs of poor listening.• Identify a model for effective listening and apply its components.

COMMUNICATION: THE ART OF GIVING FEEDBACK


• Define “feedback” and recognize its usefulness.• Clarify why it’s challenging to give feedback at work and in personal life.• Differentiate between effective and ineffective feedback.• Give valuable, constructive feedback.


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COMMUNICATION: THE ART OF RECEIVING FEEDBACK


• Clarify their capacity to deal with feedback.• Identify the value of corrective feedback.• Develop strategies for managing useful and non-useful feedback.• Generate ways to invite feedback.

GETTING YOUR MESSAGE ACROSS ASSERTIVELY


• Define assertiveness and distinguish how it differs from other communication styles.• Learn what their assertive rights are.• Develop ways to be assertive through attitude, body language, tone, and verbal language.• Apply specific strategies for saying “no,” coping with criticism, accepting compliments, and

voicing needs.• Increase self-esteem and self-confidence in their ability to communicate effectively.

THE BASICS OF COLLABORATIVE PROBLEM SOLVING


• Identify barriers to a positive outcome.• Identify traits of effective problem solvers.• Describe an eight-step model for problem solving.• Utilize specific tools for gaining consensus.• Experience increased self-confidence when resolving problems with others.

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ELDER CARE ISSUES

MANAGING THE EMOTIONS OF CAREGIVING


• Identify the normal emotions that caregivers commonly experience.• Identify what influences those emotions.• Create strategies for effectively managing powerful feelings connected to caregiving.• Gain more control of their life, caregiving experience, and emotions.

THE NURSING HOME DECISION


• Determine when and how to make the decision for nursing home placement.• Identify the emotional aspects of decision making from the perspective of both caregiver

and older relative.• Use a process for searching for and selecting a nursing home.• Identify the criteria for selecting a good quality facility.• Help their relative adjust to the nursing home and help themselves deal with feelings

around placement (optional).• Identify strategies for continuing their caregiver role, including how to respond to concerns,

problems, and crises.

THE SANDWICH GENERATION


• Identify the new social reality and trends associated with caregiving.• Identify normal emotions associated with caregiving and factors affecting those emotions.• Learn tips and techniques for managing stress.

UNDERSTANDING DEPRESSION IN OLDER ADULTS


• Correct the myths about depression and older adults.• Clarify the occurrence in the older population.• Define depression and the various types.• Identify the symptoms, causes, evaluation components, and treatments of clinical

depression.• Support their older relative’s mental health.

WHAT CAN I EXPECT AS MY OLDER RELATIVES AGE?


• Identify physical, behavioural and emotional changes associated with growing older.• Distinguish between age-related and disease-related changes.• Identify changes in an older family member that may require attention.• Pinpoint nine areas to consider as caregiver.

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EMOTIONAL WELL-BEING

A NEW ATTITUDE: THE TRUTH ABOUT MENTAL ILLNESS


• Identify the facts about the most common mental illnesses today: anxiety disorders, depression, bipolar disorder, schizophrenia, eating disorders and personality disorders.

• Detect the causes of stigma surrounding mental disorders.• Recognize changes to thinking and behaviour that one can make to break down the barriers

of mental disorders.• Learn about community mental health resources.

COPING WITH LOSS: DEATH AND BEREAVEMENT


• Identify the normal emotions of coping with the death of a family member, friend, or colleague, and realize that expressing feelings contributes to healthy mourning.

• Describe the phases of adjustment in facing death.• Describe the process and tasks of grieving, including natural reactions.• Learn strategies for healing self.• Learn strategies for supporting others.

DON’T TAKE IT PERSONALLY: HOW TO SET HEALTHY BOUNDARIES IN THE WORKPLACE


• Describe the concept of “boundaries”.• Pinpoint triggers for strong feelings and what constitutes a boundary violation.• Understand the role that healthy boundaries play in employee and organizational success.• Learn strategies for setting boundaries with co-workers and customers.

HAPPINESS: LEARNING FROM POSITIVE PSYCHOLOGY


• Define happiness.• Identify what drives genuine happiness.• Clarify the barriers to satisfaction.• Learn ways to bring more sense of peace to their own lives.

LEARNING ABOUT DEPRESSION


• Recognize the myths about depression.• Define depression and the various types.• Identify the symptoms, causes, evaluation components, and treatments for depression.• Learn ways to help self and/or support a family member or friend who may be depressed.

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MANAGING EMOTIONS AT WORK


• Indicate the importance of emotion management for themselves and co-workers.• Identify 5 components of emotional intelligence in the workplace.• Pinpoint situations at work that trigger emotional reactions, and recognize personal

responses to these “hot buttons.”• Create techniques for understanding and managing their feelings.

SILENCING THE INNER CRITIC: BUILDING SELF-ESTEEM


• Define self-esteem and its components.• Identify the sources of adult self-worth.• Make the connection between irrational thinking and low self-esteem.• Develop strategies for controlling the “critic” and enhancing self-esteem.• Create a personal plan for developing positive self-esteem.

RECHARGE


• Identify signs that it’s time to recharge.• Learn 10 strategies for recharging their batteries.• Determine their personal barriers to recharging and learn ways to overcome them.• Develop an action plan to recharge in ways that work best for them.

UNDERSTANDING THE DIFFERENCE BETWEEN DEPRESSION AND THE BLUES


• Recognize the myths about depression.• Clarify the difference between clinic depression and the “blues”.• Define depression and the various types.• Identify the symptoms, causes, evaluation components, and treatments for clinical

depression.• Help themselves and/or support a family member or friend who may be depressed.

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FINANCIAL ISSUES

COUPLES AND MONEY


• Assess how they and their partner handle money issues.• Explore their financial values.• Identify money “hot spots”.• Learn tips for avoiding money conflicts.

IDENTITY THEFT: PROTECT YOUR PERSONAL INFORMATION AND MONEY


• Recognize the issues and scope surrounding identity theft.• Become familiar with methods thieves use to steal others’ personal information and money.• Discover ways to minimize the risk in having their identity stolen.• Follow specific steps should they become a victim of identity theft.

MAKING ENDS MEET ON A TIGHT BUDGET


• Assess their financial situation and set financial goals.• Discover the control they have over their money.• Track their expenses and create a spending plan.• Take steps to save money and pay down debt.• Identify public and other benefits and resources that can help.

MANAGING YOUR MONEY IN TODAY’S ECONOMY

The economic problems in recent years have caused stress for millions of Canadians. This seminar is designed to provide tips and strategies for reviewing personal finances and considering options for forward movement, as well as for coping with the stress of a still-uncertain economic forecast.

Participants will learn tips on:

• Adjusting spending habits.• Managing debt.• Evaluating home buying and financing options.• Managing retirement plans.• Coping with economic stress.

PERSONAL BUDGETING


• Identify personal financial goals.• Make the connection between their money belief system and their financial situation.• Use a tool to track spending and identify the outcomes.• Develop strategies for managing debt and the “credit card trap.”• Generate tips for reducing expenses and locating financial resources.

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HEALTH AND WELLNESS

CHANGING HABITS, CHANGING LIVES


• Identify a behaviour they would like to change.• Clarify the reasons why it’s challenging to change behaviour.• Use a tool to identify benefits/costs of adapting a positive habit vs. sustaining a negative one.• Generate strategies for ridding themselves of the unwanted habit.• Design an action plan for embracing the change.

DAILY HEALTH HABITS


• Identify 10 healthy habits you should try to do each day.• Understand how small changes to daily habits can impact your health and well-being.• Learn how to incorporate changes gradually and build them into your routine.• Set goals and develop an action plan for your healthy habits.

HEALTHY WEIGHT FOR LIFE


• Make the connection between weight management and health.• Identify the barriers to getting to and sustaining a beneficial weight.• Learn strategies for meeting the challenges of losing weight.• Describe a model for weight loss and lifetime healthy weight maintenance.

IF YOUR HEART COULD TALK: HEALTHY HEART FOR LIFE


• Assess their knowledge of heart health.• Identify the causes and markers for heart disease.• Clarify the important numbers/values for a healthy heart.• Generate strategies for decreasing the risk factors.

LONGEVITY: LIVING A HEALTHY LIFESTYLE


• Identify the risk factors that emerge during midlife.• Clarify the most important steps that fosters longevity.• Learn about the components of a regular physical exam.• Describe on-going strategies that reduce the risk of disease and promote a healthy lifestyle.

MEAL PLANNING AND EATING FOR THE ENTIRE FAMILY


• Build awareness of the importance of saving time by planning ahead in our busy world.• Demonstrate the simplicity of meal planning (with leftovers) by varying food choices

throughout the day and week.• Include the entire family in the planning, preparing and making of healthy meals.• Get meals and snacks on the table faster and with less stress.

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NUTRITION FOR LIFE PART 1: AN INTRODUCTION TO HEALTHY EATING


• Clarify the consequences of poor nutrition.• Learn basic strategies for healthy eating.• Understand the major food groups and good food choices within them.• Learn about portion size.• Generate ideas for healthy daily nutrition.

NUTRITION FOR LIFE PART 2: AN IN-DEPTH FOCUS ON THE KEY NUTRIENTS FOR HEALTHY EATING


• Identify the main classes of nutrients our bodies need.• Clarify the difference between simple and complex carbohydrates.• Distinguish good fat from bad fat.• Generate ideas for healthy daily nutrition.

NUTRITION LABELLING AND MARKETING CLAIMS


• Build awareness about the new nutrition information on food labels, especially the Nutrition Facts table.

• Understand how to use the Nutrition Facts table to make informed food choices.• Link the nutrition information on food labels with existing healthy eating messages and

programs.• Demonstrate how marketing plays a role in food packaging and labels.

STAYING FIT FOR LIFE WITH EXERCISE


• List the benefits of exercise.• Identify three types of exercise and the value of each.• Calculate targeted heart rate.• Describe the steps to setting up an ongoing exercise program.• Create a plan for sustaining fitness, including how to stay motivated and committed.

STAYING HEALTHY AS A MAN


• Test their knowledge of men’s health issues.• Explain why men have a tendency to avoid seeking medical help.• Indicate basic behaviours that contribute to health and wellness for men.• Identify male-specific conditions.

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STAYING HEALTHY AS A WOMAN


• Understand challenges women face relative to their health.• Indicate the basic behaviours that contribute to health and wellness for women.• Identify preventive screenings and preventions and those specific to women.

STAYING HEALTHY AT A DESK JOB


• Define “ergonomics.”• Identify risks, including musculoskeletal disorders, from improper posture and ineffective

physical work habits.• Learn ways to reduce those risks.• Describe proper positioning with work stations items (computer, chair, desk, and phone).• Practice simple exercises that relieve muscle tension.

TIPS FOR GETTING A GOOD NIGHT’S SLEEP


• Make the connection between sleep and health issues.• Identify the factors that affect good sleep, and analyze their individual sleep

habits and issues.• Develop strategies for ensuring good quality sleep, including how to develop

a bedtime routine.• Describe four sleep disorders.

WALKING FOR LIFE


• List the benefits of regular walking.• Identify personal motivations for walking.• Describe the three main components of walking.• Calculate targeted heart rate.• Learn strategies for developing and sustaining a walking program, including how

to stay motivated.• Create a personal plan for reaching 10,000 steps for day.

TAKING CHARGE OF YOUR EATING HABITS - COMING IN APRIL 2014


• Identify “mindless eating” pitfalls.• Apply tips to reduce impulse eating and keep cravings under control.• Understand the importance of slowing down and being mindful of hunger and mood.• Learn strategies for selecting healthy foods that satisfy hunger.

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MIDLIFE AND RETIREMENT

PLANNING YOUR LIFESTYLE AS A RETIREE


• Identify myths and pitfalls of retirement.• Apply three theories of adult development to their life.• Transfer the satisfying aspects of work to their retirement.• Use a tool for identifying their resources, options, and preferences for enriching their

retirement.• Apply 10 keys of successful retirement.

This seminar does not contain information on financial planning for retirement.

WORK AFTER RETIREMENT


• Identify the reasons why they’d like or might like to continue working after retirement and compare their reasons to the results of a national survey.

• Recognize the advantages that older workers bring to the workplace.• Learn about the options for employment as a mature worker.• List the steps for considering and/or planning to work.• Clarify what to look for in a work opportunity.

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PARENTING

ACTIVE PARENTING: PRACTICAL SKILLS FOR TODAY’S PARENTS


• Assess their parenting skills.• Identify what children need.• Describe the guiding principles of active parenting.• Match children’s needs with specific parenting techniques.

This seminar is designed for people who want an overview of the “basics” of parenting. Specific, more in-depth issues of parenting are best addressed in other Ceridian parenting topics.

BULLYING: WHAT PARENTS SHOULD KNOW


• Identify the different types of bullying.• Apply strategies to help reduce bullying behaviours in children.• Recognize the signs and dangers of cyberbullying and LGBT-targeted bullying.• Work with their child’s school and community to help prevent bullying and become part of

the solution.

DEVELOPING RESPONSIBILITY & INDEPENDENCE: SKILLS YOU CAN TEACH CHILDREN


• Define responsibility and independence.• Identify areas of responsibility, including task management and social responsiveness.• Apply the seven “R’s” of responsibility.• Develop techniques for removing the barriers to responsible behaviour.• Enhance their parental role as teacher of values and effective behaviour; increase confidence

as a parent.

HELPING YOUR CHILD DEAL WITH STRESS: TEACHING RESILIENCY


• Identify the causes, signs, and symptoms of childhood stress.• Assess their children’s stress level.• Apply a parenting model to encourage resiliency and stress-hardiness.• Develop strategies for helping their children cope with challenges and pressure.

HELPING YOUR YOUNG CHILD GET A FULL NIGHT’S SLEEP, SO YOU CAN TOO!


• Identify their specific concern about their children’s sleep issue.• Learn basic strategies for establishing a night-time routine for their children, including how

to teach self-calming.• Explore specific sleep problems such as: stalling, nightmares, night terrors, sleep walking,

etc. and develop techniques for managing them.• Understand children’s sleep patterns at different stages of development, and identify

conditions that disrupt sleep for young children.

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INTERNET SAFETY AND SOCIAL MEDIA: WHAT PARENTS SHOULD KNOW – UPDATED!


• Identify the potential dangers to children who use the Internet and social media.• Understand how social media works and its appeal.• Learn about popular types of social media.• Put safety measures and strategies into action to keep their children safe online.

MANAGING YOUR ADD/ADHD CHILD’S BEHAVIOUR AT HOME

This seminar offers parents strategies to provide structure, consistency, and stability for children with ADD/ADHD. Participants will be able to:

• Clarify the challenges of dealing with the behaviour at home of a child with ADD/ADHD.• Identify the characteristics of ADD/ADHD.• Find sources of support.• Learn strategies for managing behaviour in specific situations.• Develop a plan.

PARENTING STYLES THAT WORK WITH TEENS


• Identify six typical behaviours of teens.• Describe three basic parenting styles and how each affects the parent-teen relationship.• Identify their personal parenting style and areas that could benefit from improvement.• Create strategies for an effective parenting style.• Pinpoint essential rights for both parents and teens.

POSITIVE DISCIPLINE

Participants will be able to:

• Understand how “positive discipline” differs from punishment.• Apply strategies for setting clear limits and realistic expectations.• Learn how to communicate effectively and adapt to a child’s individual needs.• Identify and learn ways to manage common behavioural problems.• Share helpful parenting tips and experiences.

RESOLVING CONFLICTS WITH TEENS


• Clarify the reasons for confrontations and the value of conflict between teens and parents.• Set guidelines for negotiating rules with their teen.• Distinguish between teen-owned and parent-owned problems, and develop strategies for

handling each.• Avoid or manage conflict with their teen.• Identify tools for becoming a “parent realist.”

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STRONG FAMILIES, HAPPY CHILDREN: A PARENTING MODEL FOR THE 21ST CENTURY


• Identify the qualities of strong families and areas where they can strengthen their own family.

• Clarify the factors that contribute to adult happiness.• Describe five steps that foster lifelong joy in children.• Brainstorm activities for putting the five steps into action.• Pinpoint strategies that enhance a child’s sense of self.

SURVIVAL TACTICS FOR NEW PARENTS


• Identify the expectations they have for themselves as first-time parents.• Replace unrealistic expectations with reasonable ones.• Learn stress-reducing strategies for adjusting to new parenting.• Experience increased self-confidence and control as new parents.

TEEN HEALTH ISSUES: ALCOHOL AND OTHER SUBSTANCE USE


• Identify six characteristics of normal adolescent behaviour.• Identify predisposing factors of high-risk behaviour.• Identify signs, symptoms, and statistics for alcohol and other substance use.• Learn strategies for helping their teen develop a healthy lifestyle.• Know what to do should they suspect that their teen is misusing substances.

WHEN PARENTS DISAGREE: HOW TO BECOME AN EFFECTIVE TEAM WHEN PARENTING


• Identify the issues/situations that trigger parental disagreements.• Identify reasons for disagreeing, including the myths of parenting.• Learn strategies for working out differences and developing a team approach to parenting.• Experience less stress created by fighting and reverse the negative effects of conflict on the

relationship.

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WORKPLACE

BASIC LEADERSHIP SKILLS FOR EVERYONE AND EVERY JOB


• Understand the importance of using basic leadership skills in any job.• Assess their own leadership capabilities.• Identify 8 critical leadership strategies and ways to put them into action.• Develop a personal plan for applying leadership skills to their job.

BEST PRACTICES FOR E-MAIL

This session combines two tip workshops – “10 Tips for E-mail Etiquette” and “Conquering E-mail Overload”.

Participants will learn practical tips to help them:

• Improve e-mail management.• Reduce inbox clutter.• Process and respond to e-mails more efficiently.• Find helpful resources and tools for using e-mail.• Avoid e-mail habits which may negatively affect the message and work relationships.• Know when and when not to use e-mail.

BEST PRACTICES FOR FINDING FULFILLMENT AT WORK


• Make the transition from a linear view of work to a cyclical model.• Develop techniques for self-renewal at work.• Identify 10 strategies that can help raise their “satisfaction quotient” on the job.

BOOSTING YOUR PERSONAL PRODUCTIVITY


• Meet productivity expectations – even when they change.• Identify opportunities to improve personal and process efficiencies.• Manage work distractions and other interruptions.• Increase effectiveness through organization and technology.

BUILDING STRONG CUSTOMER RELATIONSHIPS


• Identify five keys to building strong customer relationships:1. Building trust and credibility2. Viewing your customer as a partner3. Using good communication4. Making it personal5. Providing outstanding customer service

• Learn new strategies for each those keys.• Apply new strategies to real-life scenarios.

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CREATIVITY AT WORK: HOW TO FLEX YOUR CREATIVE MUSCLE


• Assess their personal creativity.• Identify the behaviours of creative people.• List the barriers to inventive thinking.• Develop strategies that boost creativity.• Apply a 5-step model that fosters originality.

EFFECTIVE TIME MANAGEMENT


• Identify the key components of effective time management.• Recognize the barriers that can prevent effective time management.• Learn key strategies for effective time management.

GIVING IT YOUR BEST AT WORK

When people give their best at work, they enjoy work more, are better able to reach their goals, and are more valuable to their employer.


• Understand the importance of being highly committed to their work.• Assess how well they are engaged at their job.• Determine what gets in the way of giving it their best at work.• Identify how to tap into their energy, talents and enthusiasm at work.• Create a personal plan for developing themselves and increasing their value as an employee.

GOAL SETTING FOR SUCCESS AT WORK


• Define their personal meaning of success and identify their personal values.• Develop a brief mission statement.• Use a tool for creating SMART goals and an action plan.• Create a short-term or long-term work goal.• Learn strategies for staying committed to goals.• Apply the techniques to non-work-related aspects of their lives.

HOW TO BE A HIGH-PERFORMING TEAM MEMBER


• Understand the characteristics of a high-performing team (HPT).• Explore their role as a team member.• Identify ways they can be more valuable to their team.• Learn tips and strategies for developing the 8 key qualities of an HPT member.• Create a personalized action plan.

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MAKING IMPORTANT LIFE AND BUSINESS DECISIONS


• Identify factors that affect decision making.• Understand the pros and cons of their personal approach to decision making.• Apply a 5-step process that allows them to:

- Research their options in a way that will encourage support from others. - Explore, combine, and apply multiple decision-making strategies. - Use tools to weight potential risks, gains, and other factors.

MOTIVATING FOR INNOVATION


• Identify the organization’s core values and the drivers for progress.• Clarify why small ideas are the heart of innovation.• Learn strategies for stimulating and broadening breakthroughs.• Identify 8 critical elements for creating and sustaining an innovation-friendly environment.• Generate tips for enhancing the ability to contribute creative value to their job, the

organization, and customers.

RUNNING EFFECTIVE MEETINGS


• Plan ahead and prepare for meetings.• Encourage active participation and sharing of ideas.• Manage distractions and interruptions.• Coordinate and run teleconferences.• Apply problem solving, decision making and action planning as a group.• Close a meeting and follow up on action items.

SEEING THE GLASS AS HALF-FULL: INCREASING YOUR OPTIMISM AT WORK


• Understand the benefits of optimism.• Determine how optimistic or pessimistic they are.• Identify and change negative thinking patterns and habits.• Develop a positive outlook and increase their optimism at work.• Incorporate positivity into their work day and apply tips to help improve job satisfaction.

STOP PUTTING IT OFF: STRATEGIES FOR OVERCOMING PROCRASTINATION


• Use a tool, “The Procrastination Inventory,” to identify their own avoidance habits.• Identify the negative effect of procrastination on personal and professional life.• Identify the psychological basis for the behaviour.• Learn a 6-step model for overcoming procrastination and maximizing their time.

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SUCCESSFUL STRATEGIES FOR TELECOMMUTERS


• Identify the benefits and challenges of working remotely.• Apply self-management strategies to enhance productivity.• Build social capital and nurture effective work relationships.• Increase visibility and manage their career in the remote environment.

THE BASICS OF PLANNING AND PRIORITIZING


• Understand the benefit of returning to the “tried and true” strategies for planning and prioritizing.

• Identify their self/time management concerns, strengths, and weaknesses.• Clarify the link between personal values, life stage, roles (employee, manager, parent, friend,

home manager, etc.) and the use time.• Use seven best practices for planning and prioritizing.• Use a system for assigning tasks to categories depending on time-sensitivity and

importance.

This seminar is designed for entry-level employees who want to learn how to improve organizing skills.

UNDERSTANDING INTERGENERATIONAL TEAMS


• Identify the unique values and behaviours of each of the four generations in today’s workplace.• List the advantages for having multiple generations on a team.• Leverage the strengths of each generation to build and sustain a vital team.• Create strategies that unite all generations at work.

SUCCESSFUL DELEGATION – COMING IN JUNE 2014!

Delegating doesn’t come naturally to most of us, and we think it’s easier and less stressful to do the task ourselves. This course provides the opportunity for participants to practice delegating with an effective process that identifies all the considerations that need to be taken before, during, and after the task has been delegated.


• Articulate the effects and benefits of delegating tasks / projects.• Identify tasks that can be delegated with the right team member.• Practice effective delegation.• Practice questions and feedback to review employee’s progress on new task /project.

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STRESS MANAGEMENT

10 WAYS TO OVERCOME OVERLOAD


• Assess if they are on overload.• Recognize that they have more control in many areas of their lives than they think they have.• Describe 10 ways to optimize control and manage their lives more effectively.• Identify a couple of techniques they can apply to their specific overload issues at work and in

personal life.

BOUNCING BACK: HOW TO STAY RESILIENT DURING LIFE’S CHALLENGES


• Define resiliency and indicate how it can be used for success and satisfaction in life.• Assess their personal resiliency level.• Create action plans based on 10 methods for “bouncing back.”

MANAGING HOLIDAY STRESS


• Identify the sources of holiday stress.• Clarify the conflict between expectations and reality during holiday time.• Learn about the role of traditions and create meaningful rituals.• Gain control of organizing holiday tasks, managing time, and dealing with expenses.• Develop healthy attitudes for coping with the demands of the holiday season.

We recommend that you schedule this seminar between the end of October and mid-December.

MANAGING YOUR WORK STYLE TO REDUCE STRESS: HOW TO APPROACH WORK WITH HUMOUR AND WISDOM


• Identify the traits of a high-stress and a low-stress work style and indicate which style reflects their own work behaviour.

• Describe each style’s impact on themselves and their co-workers.• Develop strategies for fine-tuning their perspective, tapping into their wisdom, and applying

humour to reduce stress at work.

OVERCOMING BURNOUT


• Define “burnout” and identify its causes.• Identify symptoms and behaviours associated with burnout.• Determine whether or not their stress has reached the burnout phase.• Create techniques for coping with, as well as avoiding, burnout.• Practice a relaxation exercise.

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RELAX THE BODY, CALM THE MIND


• Identify the interconnection of the mind, body, and stress.• Discover the value of relaxation techniques.• Activate their body’s own relaxation response.• Practice three stress management techniques: breathe awareness, progressive muscle

relaxation, and visualization.

Attendees should be prepared to participate in relaxation exercises during the session. This seminar builds upon specific relaxation techniques mentioned in Understanding Stress, Increasing Resiliency.

UNDERSTANDING STRESS, INCREASING RESILIENCY – UPDATED!


• Define stress and understand the “costs” of negative stress.• Understand our body’s response to stress.• Learn strategies for increasing resiliency during times of stress.• Feel more in control of your life.

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WORK / LIFE BALANCE

BALANCING SHIFT WORK AND FAMILY/PERSONAL LIFE


• Identify the challenges they face as a shiftworker.• Learn basic techniques for getting good quality sleep.• Understand the role of nutrition and what to eat/not to eat while working the night shift.• Explore some strategies for improving the quality of family and personal life.

EFFECTIVE TIME MANAGEMENT


• Identify the key components of effective time management.• Recognize the barriers that can prevent effective time management.• Learn key strategies for effective time management.

ONGOING LEARNING FOR SUCCESS

It’s important to take advantage of opportunities at work and in your personal life to learn and grow. Studies show that lifelong learning keeps your brain young and makes you feel more fulfilled and resilient. Ongoing learning is also linked to job success and enjoyment throughout your career.


• Define what success means.• Understand the benefits of ongoing learning.• Take advantage of learning opportunities on the job and outside of work.• Identify skills one might develop or interests one might pursue.• Adopt the attitude and habits of a lifelong learner.• Find learning opportunities.

SIMPLIFY: BEING PRESENT FOR LIFE’S MOMENTS


• Identify how life became hurried and complicated.• Identify their core values and set priorities based on their values.• Recognize the difference between “minutes” and “moments”.• Apply tips to simplify their life, slow down, and be present each day.

STAYING STRONG AS A COUPLE


• Identify 7 practices that serve as the core of satisfying marriages.• Generate techniques for putting each practice into action.• Discover effective ways to strengthen their couple relationship.

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THE JUGGLING ACT: BALANCING WORK AND PERSONAL LIFE


• Assess strengths in work/life balance and pinpoint areas that could benefit from improvement.

• Define “balance” as it applies to work/life.• Apply 10 key tools to enhance work/life balance and feel more control over life.• Create one goal for work/family balance.

WORKING WOMAN’S SURVIVAL COURSE: PRACTICAL HELP FOR CREATING BALANCE IN YOUR LIFE


• Identify ways women respond to the challenge of work/life balance.• Use a tool to assess their own response to work/life challenges.• Learn strategies for dealing with multiple demands.• Learn how to increase opportunities for self care.

WORRY LESS, ENJOY LIFE MORE – COMING IN OCTOBER 2014


• Recognize the signs of worry and how they can impact happiness.• Understand and deal with specific triggers to worry.• Identify areas of change to reduce your worry.• Develop new strategies for managing their worry.

BULLYING AT WORK: INFORMATION AND STRATEGIES


• Define workplace bullying / psychological harassment.• Clarify the impact of bullying on the individual and the organization.• Learn what kinds of actions to take if being bullied.

HARASSMENT: CREATING A RESPECTFUL WORKPLACE


• Define harassment.• Identify behaviours in the work environment that could be interpreted as harassment.• Explain the employee’s role in preventing harassment.• Explain organizational policy and procedures regarding how to report a complaint of

harassment.

One and two hour versions available

WORKPLACE ISSUES

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HARASSMENT AND DIVERSITY


• Explore the many kinds of diversity in the workplace and techniques that contribute to organizational cohesiveness.

• Define harassment and behaviours in the workplace that could be interpreted as harassment.

• Recognize the organization’s liability in regard to harassment.• Describe the employee’s roles in preventing harassment and building a climate of respect.• Explain organizational policy and procedures for handling a complaint of harassment.

PREDICT AND PREPARE: A GUIDE FOR DEALING WITH STRESSFUL EVENTS IN THE WORKPLACE


• Identify common emotional, cognitive, behavioural and physical reactions to traumatic events.

• Describe the stress response and implications of cumulative stress and delayed reactions.• Learn strategies for preparing for and coping with traumatic incidents.

UNDERSTANDING INTERGENERATIONAL TEAMS


• Identify the unique values and behaviours of each of the four generations in today’s workplace.

• List the advantages for having multiple generations on a team.• Leverage the strengths of each generation to build and sustain a vital team.• Create strategies that unite all generations at work.

VICARIOUS TRAUMA: DEALING WITH STRESS-RELATED WORKPLACE EVENTS


• Describe the characteristics of vicarious trauma.• Recognize the life cycle of a critical incident.• Identify the triggers and symptoms of vicarious trauma.• Describe the value of self-care in coping with vicarious trauma.

EXPLORING DIVERSITY – NEW!


• Define the primary and secondary dimensions of diversity• Identify the origins of personal assumptions and attitudes towards individuals who differ

from ourselves.• Explore the many kinds of diversity in the workplace and techniques that contribute to

organizational cohesiveness

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LUNCH AND LEARN CONTINUING EDUCATION SERIES – NEW!Ceridian is pleased to be able to provide a new training offering for 2014/2015. The Continuing Education Series is a unique way to provide skills and information to employees who are interested in more in-depth and ongoing learning.

Each series contains three Lunch and Learn seminars which follow a particular theme. They begin by identifying basic needs and/or issues and move towards a more complex examination of the identified topic. Lastly, they provide strategies, tools and instruction that employees can utilize to enhance their performance and productivity in the workplace and in their personal lives.

The content of each series is reflective of the same topics contained in our Lunch and Learn sessions, however, the series approach further augments the employee’s learning experience.

While the employee gains a more comprehensive understanding of the topics addressed, the employer will additionally benefit by the cost savings associated with purchasing the package of sessions.

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LUNCH AND LEARN CONTINUING EDUCATION SERIES

Change is inevitable and constant. This series focuses on identifying the phases and process of change and increasing one’s adaptability to change. It then addresses more specifically workplace change and how one can work with change and make it work for him/her. Lastly, once the participant has developed a foundation of knowledge around the idea of change and how to accept it, it further provides tools to strengthen one’s ability to master change in his/her professional and personal life.

• A Personal Guide to Managing Change (p. 2)• Navigating Workplace Change (p. 2)• Beyond Coping with Change, Becoming a Change Master (p. 2)

This series is intended to teach the fundamental aspects of effective communication skills. It starts by addressing listening skills and allows the participant to hone his/her own listening skills while also helping him/her recognize the impact of poor listening skills. It then addresses one’s ability to receive feedback and offers strategies for managing useful and non-useful feedback. Lastly, the series defines feedback and also addresses the challenge of delivering valuable and constructive feedback.

• Communication: The Art of Listening (p. 3)• Communication: The Art of Receiving Feedback (p. 4)• Communication: The Art of Giving Feedback (p. 3)

There are a growing number of people who find themselves facing the reality of caregiving for an older adult. For many employees, the responsibility of caring for aging parents often coincides with ongoing care for their children as well. This series identifies this new social reality as well as offers ways that caregivers can manage emotions and stress that occur because of the challenges facing this “sandwich generation”. It further provides support for those who are facing the decision, or may be in the future, of whether or not to seek community care for aging loved ones.

• The Sandwich Generation (p. 5)• Managing the Emotions of Caregiving (p. 5)• The Nursing Home Decision (p. 5)

CHANGE MANAGEMENT

COMMUNICATION

ELDER CARE

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With significant occasions often comes a greater amount of stress in our lives. This three part series is intended to identify the sources of “holiday” stress, and manage the difference between one’s expectations and the reality of what is possible. It then assists the participant in recognizing the difference between moments in time and moments of significance and how to be present for them. Lastly, it provides tools and techniques to aid in achieving relaxation for both the mind and body when experiencing heightened stress levels.

• Managing Holiday Stress (p. 20)• Simplify: Being Present for Life’s Moments (p. 22)• Relax the Body, Calm the Mind (p. 21)

This series is designed to educate participants about mental health and how it impacts the workplace. It is also designed to assist participants in identifying ways in which they can help themselves achieve mental wellness as well as how to support and encourage those around us to achieve well-being. The series begins with an overview of some of the most common mental illnesses diagnosed today, and then debunks many myths and misconceptions around society’s perception of mental illness. It then moves toward examining one of the most common mental illnesses affecting people today – depression. Lastly, the series examines how one can utilize various tools in order to discover what we need to learn about ourselves in order to achieve emotional wellness.

• A New Attitude: The Truth About Mental Illness (p. 6)• Understanding the Difference Between Depression and the Blues (p. 7)• Happiness: Learning from Positive Psychology (p. 6)

These sessions will assist participants in protecting their personal information as well as provide tools to help manage financial stress. Identity theft is a growing problem in today’s society and this session helps participants become more cognizant of this growing threat. This series helps to recognize the scope if this issue, and then further informs the participant how he/she can manage finances as well as plan for a secure future.

• Identity Theft: Protect Your Personal Information and Money (p. 8)• Managing Your Money in Today’s Economy (p. 8)• Making Ends Meet on a Tight Budget (p. 8)

MANAGING LIFE’S BIG MOMENTS

MENTAL HEALTH

FINANCE

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This is a nutrition series that begins with the basic understanding and definition of good versus poor nutrition reiterating the basic food groups and outlining strategies toward healthy living. The second session delves deeper into how particular choices within each food group will benefit the body and provide specific nutrients that our bodies require. The final session examines various strategies to promote healthy eating for oneself and one’s family by providing recipes as well as ideas regarding effective planning tools and meal ideas for “leftover cooking.”

• Nutrition for Life Part 1: An Introduction to Healthy Eating (p. 10)• Nutrition for Life Part 2: An In-Depth Focus on the Key Nutrients to Healthy Eating (p. 10)• Meal Planning and Eating for the Entire Family (p. 9)

This series focuses on behavioural wellness. It identifies the most basic changes that we all can make in order to move toward a healthier lifestyle. It then moves forward providing more specific exercise ideas and assists in creating a plan for sustaining fitness. Lastly, the series focuses on identifying one’s specific negative habits, and how to make life changes that improve overall health and wellness and ultimately one’s happiness.

• Daily Health Habits (p. 9)• Staying Fit for Life With Exercise (p. 10)• Changing Habits, Changing Lives (p. 9)

This series begins by focusing on maintaining health throughout midlife and fostering longevity as one ages. It further assists the participant in planning for this significant life change by providing tools to assist him/her with moving from the world of work to the world of retirement. Lastly, the decision to continue in the world of work as a “mature worker” is addressed and strategies are presented that will assist the participant in making that decision.

• Longevity: Living a Healthy Lifestyle (p. 9)• Planning Your Lifestyle as a Retiree (p. 12)• Work After Retirement (p. 12)

EATING WELL

LIVING WELL

RETIREMENT

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This series identifies the qualities of strong families, along with what helps to create adult happiness as well as joy in children. It then moves forward to address the most common and growing problem in schools as well as in society in general: bullying. It helps all members of the family identify all forms of bullying and provides information regarding how to become involved with the school and community and help provide an optimal solution. Lastly, the series helps parents recognize signs of stress in their children and provides them with tools to help children deal with challenges and pressure.

• Strong Families, Happy Children: A Parenting Model for the 21st Century (p. 15)• Bullying: What Parents Should Know (p. 13)• Helping Your Child Deal with Stress: Teaching Resiliency (p. 13)

These three sessions are intended to provide assistance in identifying the characteristics of a healthy and growing relationship as well as provide ideas for coping with common difficulties. It further focuses on practices that assist in strengthening the couple relationship. Lastly, the sessions tackle the most common cause of couple distress – finances – and provides various tips to help avoid money conflicts.

• Building Healthy Relationships (p. 3)• Staying Strong as a Couple (p. 22)• Couples and Money (p. 8)

The “stress” series is designed to identify various signs of stress as well as the positive and negative impact of stressors on the body. It then moves towards identifying one of the major causes of stress – overload. The continuum moves through various ways to take control of the issues that generate negative stress and, more importantly, suggests ways to manage and/or eliminate negative stress from daily life.

• Understanding Stress, Increasing Resiliency (p. 21)• 10 Ways to Overcome Overload (p. 20)• Relax the Body, Calm the Mind (p. 21)

PARENTING

COUPLES’ SURVIVAL

STRESS MANAGEMENT

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This series is designed to build a foundation that will assist in the development of a well rounded, professional and productive employee. It will create an awareness of appropriateness in the workplace both in how one conducts oneself in-person and electronically. Once the basic fundamentals are achieved, the series then introduces ways in which an employee can utilize his/her skills and elevate them by becoming highly productive, increasing efficiency and achieving a greater satisfaction in his/her work life.

• Business Etiquette: Enhancing Your Professionalism (p. 3)• Best Practices for E-mail (p. 16)• Boosting Your Personal Productivity (p. 16)

This series is intended to help educate and protect employees from bullying and harassment in the workplace. It also identifies various behaviours that could be considered “harassment” as well as outlines one’s personal responsibility/role in preventing harassment. Lastly, the sessions explore various kinds of diversity in the workplace and techniques that contribute to a respectful workplace..

• Bullying at Work: Information and Strategies (p. 23)• Creating a Respectful Workplace (p. 23)• Exploring Diversity (p. 24)

This series begins by identifying the fundamental aspect of any relationship – trust. Once the participants can identify how to build trusting relationships, they then learn how to maintain and develop these relationships even in times of crisis. The series is intended to aid the employee in developing working relationships and in valuing the knowledge and skills of others while applying his/her own skills and knowledge in a group setting. Once this has been achieved, the participant learns to identify how to enhance his/her skills that will allow him/her to become a high achiever in the workplace. It also helps the participant to recognize his/her role as a team member and how to become more valuable in that role.

• Building Trust at Work and in Your Personal Life (p. 3)• The Basics of Collaborative Problem Solving (p. 4)• How to Be a High-Performing Team Member (p. 17)

ACHIEVING SUCCESS AT WORK

HARASSMENT

TEAM BUILDING

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EXTENDED EMPLOYEE SEMINARSExtended Employee Seminars are sessions designed to increase employee productivity and engagement. These sessions assist with a wide variety of issues and target all employee audiences or intact work groups. Our highly interactive skill-building sessions are designed to enhance participant retention of materials through the application of concepts and techniques. Sessions range from 2-4 hours in length. Recommended group size is between 20 and 25 employees (maximum is 30).

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EXTENDED EMPLOYEE SEMINARS

HEALTH AND WELLNESS

A LIFETIME OF HEALTH

It is important that we make healthy lifestyle choices in order to enhance our quality of life. This seminar provides strategies for living more healthily and reaping the benefits of reduced stress, more energy, and a positive attitude.


• Distinguish between normal aging and disease.• Understand the various physiological and psychological changes that occur through the

normal aging process.• Recognize the ways to maintain good health through the ages.

2 or 3 hour training seminar

RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITION

With a significant segment of the population reaching retirement age, organizations will have to help these employees prepare for their retirement. This seminar will help employees plan and set realistic expectations for the future.


• Recognize how retirement is changing.• Create a personalized blueprint for retirement that yields the greatest satisfaction.• Explore leisure interests and build on relationships that would be beneficial in the future.• Learn to embrace the attitudes and beliefs that will lead to a brighter future.

3 hour training seminar

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CHANGE MANAGEMENT

TRANSITION MANAGEMENT FOR EMPLOYEES

Downsizing, rightsizing, reorganizing—no matter what it’s called, change in the work environment can have a significant impact on employees. In this training session, we will discuss organizational change, the impact on employees and effective coping strategies for managing stress.


• Describe a change model that provides a context for understanding today’s continuously changing business environment.

• Recognize the normal reactions people have to organizational change.• Identify the impact of frequent organizational change on performance.• Generate strategies and plans to manage in a constantly changing work environment.


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MIDLIFE AND RETIREMENT

PLANNING FOR MIDLIFE AND BEYOND: CREATIVE WORK AND LIFE AFTER 50


• Identify the opportunities and challenges of midlife.• Create a vision of the satisfying adulthood that they want.• Use an approach to live more fully on their own terms.• Identify critical areas of life planning; set goals; develop action plans.• Understand the wide range of choices that are in this next phase of life.• Increase confidence and optimism about the future.


RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITION


• Recognize how retirement is changing.• Create their personalized blueprint for retirement that will guide them towards greater life

satisfaction.• Recognize that work in a variety of formats will likely play a role in their “retirement”.• Appreciate that now is the time to enhance future relationships and explore leisure interests.• Ensure that they embrace the attitudes and beliefs that will lead to a brighter future.


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STRESS MANAGEMENT

PREVENTING WORKPLACE BURNOUT


• Recognize risk factors and their current potential for workplace burnout.• Identify the physical, emotional, mental, and behavioural symptoms of burnout.• Define the workplace-based causes of burnout.• Describe stress, the stress response, and changeable vs. unchangeable stressors.• Implement techniques to cope with personal symptoms of burnout.• Generate action plans to resolve workplace-based stressors and reduce burnout potential.


STRESS MANAGEMENT: STRATEGIC LIFE PLANNING


• Describe the symptoms of stress.• Distinguish between stress and the stress response.• Identify their personal symptoms and causes of stress.• Define the holistic theory of stress management and its guiding principles.• Generate stress management techniques that suit individual lifestyles.• Analyze the impact of changing a stressful situation.• Develop a personal strategic plan to manage stress.


UNDERSTANDING STRESS, INCREASING RESILIENCY – EXTENDED VERSION


• Define stress and understand the “costs” of negative stress.• Understand our body’s response to stress.• Identify personal stressors.• Highlight the connection between stress and depression.• Learn and practice strategies for thinking productively and becoming resilient.• Feel more in control of their life.


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WORK / LIFE SOLUTIONS

THE JUGGLING ACT: BALANCING WORK AND FAMILY LIFE – EXTENDED VERSION


• Assess strengths in work/life balance and pinpoint areas that could benefit from improvement.

• Define “balance” as it applies to work/life.• Learn strategies for managing internal and external expectations.• Apply 10 key tools to enhance work/life balance.• Create three goals for work/life balance.• Experience more control over life.


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COMMUNICATION

CONFLICT MANAGEMENT


• Identify their preferred style of dealing with conflict.• Respond appropriately to others’ anger and eliminate self-destructive behaviours.• Use proven conflict resolution skills and deal with common reactions to conflict.• Repair damaged relationships with co-workers.


“WHAT I MEANT WAS…”: BASIC COMMUNICATION SKILLS


• Identify barriers to effective communication.• Use a variety of techniques to enhance their interpersonal communication styles.• Provide useful feedback.• Identify non-verbal messages which impact communication.• Apply active listening skills to ensure correct interpretation of another’s message.


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CUSTOMER SERVICE

DEALING WITH DIFFICULT CUSTOMERS


• Describe factors of human behaviour which cause people to become difficult.• Identify how customer behaviour affects their responses.• Recognize their personal “hot buttons” and learn to control their immediate responses.• Effectively de-escalate difficult customers by applying proven tools and techniques.• Utilize coping strategies to “de-stress” when interacting with challenging customers.


DELIVERING OUTSTANDING CUSTOMER SERVICE


• Display a professional image for their organization.• Exhibit effective communication skills – both face-to-face and on the telephone.• Handle difficult situations while preserving the customer relationship.• Manage common customer problems and complaints.• Build customer rapport and loyalty.


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TEAM DEVELOPMENT

CREATING A POSITIVE WORK ENVIRONMENT

This seminar is based on the concepts of team building. When teams develop, they often go through a stage during which its members develop negative behaviours that can keep the team from moving towards a positive approach. If work units acknowledge and address these concerns through the identification of group values and norms and an agreed-upon process for conflict resolution, the outcome is often very favourable.


• Identify qualities of a healthy work environment.• Describe the four stages of team building.• Define the role of the manager as coach.• Learn strategies and styles for conflict resolution.• Motivate their staff through a variety of proven techniques.


MBTI: BUILDING TEAM EFFECTIVENESS BY UNDERSTANDING TYPE

The MBTI (Myers-Briggs Type Indicator) is a widely used personality inventory that allows people to gain an understanding of their preferences, particularly with respect to energy source, information gathering, decision making, and lifestyle/work patterns. Participants will explore how these preferences influence communication and team dynamics.

• Participants will experience first hand what their personality differences and similarities are, fostering openness and trust.

• The group will discuss how personality type positively impacts teambuilding and underscores the value of diversity.

• Participants will identify how their understanding of differences can improve communication, team culture, leadership, problem solving and stress management.

3 hour training seminar plus advance online completion of the MBTI inventory

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WORKPLACE SOLUTIONS

EXPLORING DIVERSITY


• Define the primary and secondary dimensions of diversity.• Describe the strategic importance of diversity.• Identify the origins of their personal assumptions and attitudes toward others who differ

from them.


Manager Training also available

HARASSMENT: CREATING A RESPECTFUL WORKPLACE


• Define harassment.• Identify behaviours in the work environment that could be interpreted as harassment.• Explain the employee’s role in preventing harassment.• Explain organizational policy and procedures regarding how to report a complaint of

harassment.

1 and 2 hour versions available


HARASSMENT AND DIVERSITY

This seminar combines two of our most popular sessions: Exploring Workplace Diversity and Creating a Respectful Workplace.


• Explore the many kinds of diversity in the workplace and techniques that contribute to organizational cohesiveness.

• Define harassment and behaviours in the workplace that could be interpreted as harassment.• Recognize the organization’s liability in regard to harassment.• Describe the employee’s roles in preventing harassment and building a climate of respect.• Explain organizational policy and procedures for handling a complaint of harassment.



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HARASSMENT AND VIOLENCE

This seminar addresses two critical workplace issues – workplace violence and workplace harassment.


• Define harassment and violence and identify behaviours in the work environment that could be interpreted as such.

• Explain the impact harassment and workplace violence have on organizational costs.• Describe the employee’s roles in preventing violence and harassment and building a climate

of respect.• Explain organizational policy and procedures for handling instances of harassment or

violence.



TRANSITION MANAGEMENT FOR EMPLOYEES


• Describe a change model that provides a context for understanding today’s continuously changing business environment.

• Recognize the normal reactions people have to organizational change.• Identify the impact of frequent organizational change.• Generate strategies and plans to manage in a constantly changing work environment.


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MANAGER TRAININGManager Training sessions are designed to offer existing and emerging managers and supervisors an opportunity to expand their knowledge base and skill set. The sessions are offered as stand-alone classes or as part of a program package created to sustain learning over time.

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MANAGER TRAINING

BLENDED LEARNING PROGRAMS

Our blended learning programs consist of in-class training sessions and telephonic group coaching sessions. This combination of learning modalities serves to reinforce learning over time and sustain behaviour change.

MANAGER ESSENTIALS

Effective management involves critical thinking as well as applied skills. This program is designed to help current and aspiring managers become highly effective with people and tasks to optimize operational performance. The focus is on people management and development, including recruiting and retaining best-in-class talent, fostering communication, and enabling best performance.

Includes:

6 half-day seminars; 6 telephonic group coaching sessions

• Seminar 1 – Essentials of People ManagementCoaching session (1)

• Seminar 2 – Recruiting and Retaining your TeamCoaching session (2)

• Seminar 3 – Employee EngagementCoaching session (3)

• Seminar 4 – Fostering Workplace CommunicationCoaching session (4)

• Seminar 5 – Developing EmployeesCoaching session (5)

• Seminar 6 – Performance ManagementClosing coaching session (6)

Objectives

• Identify and learn characteristics and styles of effective management.• Explore recruiting and retention methods.• Practice communication and engagement strategies.• Discover the links between performance management and organizational success.

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MANAGER TRAINING

SEMINAR 1 – ESSENTIALS OF PEOPLE MANAGEMENT

Forward-thinking managers know that all their other skills are only accessories to their ability to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the essential principles of responsible people management by determining your own management style and becoming aware of other effective styles.

Objectives

• Identify personal management style and learn other effective styles.• Explore the overall role of a manager.• Understand the importance of reciprocal accountability.

3 hour training session

SEMINAR 2 – RECRUITING AND RETAINING YOUR TEAM

The recruitment and retention of the best candidates are flip-sides of the same process. Finding the best people for position vacancies and those who best suit the workplace is only the first challenge; retaining them is a continuing one. This seminar examines proven strategies for finding and holding on to high-performing employees.

Objectives

• Explore efficient recruitment strategies.• Examine how your organization is best positioned to attract top talent.• Understand what high-performing employees want, expect, and deserve.


SEMINAR 3 – EMPLOYEE ENGAGEMENT

Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. People who belong to this type of culture feel a connection with their work resulting in high performance levels, commitment, and loyalty. This seminar examines approaches to become a more productive, positive, and sustainable workforce.

Objectives

• Understand the concept of engagement.• Examine strategies to create a culture of engagement.• Create solutions to overcome barriers to engagement.


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MANAGER TRAINING

SEMINAR 4 – FOSTERING WORKPLACE COMMUNICATION

Communication skills are essential for employees and managers alike. This seminar demonstrates the principles of effective communication of ideas, thoughts, and feelings.

Objectives

• Practice active-listening skills.• Identify barriers to communication and examine strategies to overcome them.• Recognize the different types of non-verbal communication and their effects on others.


SEMINAR 5 – DEVELOPING EMPLOYEES

Forward-thinking managers have many resources at their disposal for helping all employees reach their full potential. It is an important responsibility for managers to enable employee learning. To support the learning and development of employees, managers must establish learning opportunities while providing encouragement and support. This seminar examines current approaches to employee development.

Objectives

• Understand the differences between instruction, coaching and mentoring.• Consider ways to empower and encourage employee development.• Examine developmental strategies for utilizing the most appropriate approach based on

employee skill and knowledge.


SEMINAR 6 – PERFORMANCE MANAGEMENT

Performance management is a powerful tool for maximizing employee productivity and for achieving measurable improvements in the success of an organization. The principles of performance management, when properly applied, can make a significant difference to an organization’s productivity and bottom line. This seminar examines the origins and development of modern performance management systems.

Objectives

• Recognize the components of a performance-management system.• Examine strategies for improving performance.• Discover the importance of relevant performance appraisals.


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MANAGER TRAINING

MANAGER AS LEADER

This program will help managers understand the various approaches to leading others with confidence and authority. The focus is on learning both theoretical models and practical skills so that participants are better prepared to understand the effects of their decisions on those they lead.

Includes:


• Seminar 1 – Myers-Briggs Assessment and Exploration

• Seminar 2 – Leadership FoundationsCoaching session (1)

• Seminar 3 – Constructive FeedbackCoaching session (2)

• Seminar 4 – Conflict ManagementCoaching session (3)

• Seminar 5 – Common Problems, Innovative SolutionsCoaching session (4)

• Seminar 6 –Conflict ResolutionCoaching session (5)

• Seminar 7 – Coaching SkillsCoaching session (6)

• Seminar 8 – Strategic Management and AccountabilityClosing coaching session (7)

Objectives

• Examine theoretical models of leadership.• Practice constructive feedback.• Explore conflict management and resolution techniques.• Identify a variety of coaching styles.• Examine the links between strategic management and accountability.

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MANAGER TRAINING

SEMINAR 1 – MYERS-BRIGGS: ASSESSMENT AND AWARENESS

This personality assessment is one of the most commonly used tools in the world for helping people gain an understanding of certain salient aspects of their characters and of their work and communication styles. Without privileging one style over another, these tools allow participants to appreciate their own strengths and challenges and those of their coworkers, friends, and family members.

(Assessment is completed online and feedback is shared individually with each participant prior to workshop)

Objectives

• Identify themes in personal preference and behaviour.• Understand how personal strengths can interact with the strengths of others.• Build an awareness base for future teamwork.


SEMINAR 2 – LEADERSHIP FOUNDATIONS

This seminar introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.

Objectives

• Identify various styles of leadership.• Examine different theories of leadership.• Build leadership self-awareness.• Identify the characteristics and qualities of leaders.


SEMINAR 3 – CONSTRUCTIVE FEEDBACK

The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback effectively helps people improve where necessary and encourages them to continue doing what is already working well. Receiving feedback properly helps the recipient understand and accept the information being communicated and make improvements where necessary.

Objectives

• Develop a greater awareness of how to give feedback constructively and effectively.• Identify challenges associated with feedback and strategies to overcome those challenges.• Practice giving constructive and effective feedback to peers.• Apply the five-step feedback model in difficult situations.


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MANAGER TRAINING

SEMINAR 4 – CONFLICT MANAGEMENT

Workplace conflicts can create a ripple effect throughout an organization and, if not dealt with, can be very costly to morale, performance, and ultimately profits. This seminar demonstrates the most effective practices for handling workplace conflict and defusing difficult situations.

Objectives

• Examine the origins and impact of workplace conflict.• Identify different types of conflict and how to respond to them.• Recognize people’s preferred styles of conflict management.• Explore the various approaches people use to cope with conflict.


SEMINAR 5 – COMMON PROBLEMS, INNOVATIVE SOLUTIONS

In the workplace, we all interact with many different people in varied situations. Although many interactions are positive, some can be difficult. In this seminar, you will learn problem solving techniques that will help you deal creatively with different types of common but challenging situations.

Objectives

• Develop the skills required to assess difficult situations.• Practice a variety of approaches to problem solving.• Identify barriers to effective problem solving.• Practice group problem solving.


SEMINAR 6 – CONFLICT RESOLUTION

While not all conflicts in the workplace can be successfully resolved, they must be managed, and the goal is always resolution. This seminar examines proven conflict-resolution techniques and offers an opportunity for participants to practice those techniques.

Objectives

• Understand the factors that often cause workplace conflict.• Recognize the different kinds of conflict and appropriate responses to each.• Examine the processes of conflict resolution and implement behaviours that produce

effective results.• Explore proven approaches to resolving conflict.


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MANAGER TRAINING

SEMINAR 7 – COACHING SKILLS

Coaching is one of the single greatest means with which to communicate and transfer knowledge and skills. This seminar reviews processes, styles, and techniques to unlock the potential of individuals and teams, to maximize performance and effectiveness, and to enhance personal work satisfaction.

Objectives

• Explore the entire coaching process.• Identify a variety of coaching styles.• Explore employee development levels.• Match coaching styles to employee development levels.• Practice coaching techniques.


SEMINAR 8 – STRATEGIC MANAGEMENT AND ACCOUNTABILITY

Strategic management is a means of formulating and assessing plans to improve the performance of an organization. A high-level management process, strategic management includes employee and team cooperation when achieving organizational goals.

Objectives

• Explore the theory of organizational culture as it applies to strategic management.• Examine the links between strategic management and performance management.• Practice the basics of implementation strategies.


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MANAGER TRAINING

CHANGE MANAGEMENT

This program will help managers to deal effectively with changes in the workplace while supporting people as they overcome their resistance to change. It will also demonstrate the principles of clear communication throughout the change process.

Includes:


• Seminar 1 – Fundamentals of ChangeGroup coaching session one

• Seminar 2 – Stakeholder AnalysisGroup coaching session two

• Seminar 3 – Fostering Workplace CommunicationGroup coaching session three

• Seminar 4 – Employee EngagementGroup coaching session four

• Seminar 5 – Managing ResistanceGroup coaching session five

• Seminar 6 – Understanding Stress, Increasing ResiliencyFinal group coaching session

Objectives

• Create a vision and understand the basis for change.• Examine different communication styles to help overcome resistance.• Recognize barriers to change and strategies to overcome them.• Explore strategies to motivate, persuade, and inspire employee.

SEMINAR 1 – FUNDAMENTALS OF CHANGE

Given that organizations often experience rapid change, sustainable success can depend on how this change is managed. This seminar addresses the foundations of change, change strategy, and the inevitability of change.

Objectives

• Understand the foundations of change strategy.• Examine strategies to create and sustain buy-in for the change process.• Explore the risks of not changing.


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MANAGER TRAINING

SEMINAR 2 – STAKEHOLDER ANALYSIS

Sustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis but also the process.

Objectives

• Understand the importance of stakeholders.• Examine strategies to foster buy-in.• Learn the basics of stakeholder analysis and its benefits.


SEMINAR 3 – FOSTERING WORKPLACE COMMUNICATION


Objectives

• Practice active-listening skills.• Identify barriers to communication and examine strategies to overcome them.• Practice strategies for giving and receiving feedback to maximize effective communication.• Recognize the different types of nonverbal communication and their effects on others.


SEMINAR 4 – EMPLOYEE ENGAGEMENT

An engaged workforce boosts organizational performance, workplace morale, and retention rates, and is therefore in everyone’s best interest. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance. The end result is a more productive, positive, and sustainable workforce.

Objectives

• Understand the concept of engagement.• Examine strategies to create a culture of engagement.• Create solutions to overcome barriers to engagement.• Explore the benefits of a healthy attitude.


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MANAGER TRAINING

SEMINAR 5 – MANAGING RESISTANCE

Organizations experiencing change must take care to support internal as well as external clients during the change process. This seminar addresses the value of providing that support and discusses techniques to counter different forms of resistance.

Objectives

• Identify the drivers of and restraints on organizational change.• Assess how individuals and teams deal with and adapt to change.• Examine communication strategies to reduce resistance to change.


SEMINAR 6 – UNDERSTANDING STRESS, INCREASING RESILIENCY

As organizations strive to do more with less, managing stress effectively has become increasingly essential. This seminar helps you to understand and manage stress and to increase your resilience.

Objectives

• Identify personal stressors.• Define stress and understand the “costs” of negative stress.• Learn and practice strategies to think productively and to become resilient.


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MANAGER TRAINING

À-LA-CARTE SEMINARS

À-La-Carte seminars are designed for Managers and are offered individually or as adjuncts to blended learning programs.

COACHING WORKSHOP

Coaching is one of the single greatest means to communicate and transfer knowledge and skills. This workshop reviews processes, styles, and techniques to unlock the potential of individuals and teams, to maximize performance and effectiveness, and to enhance personal work satisfaction.


• Explore the entire coaching process.• Identify a variety of coaching styles.• Explore employee development levels.• Match coaching styles to employee development levels.• Practice coaching techniques.


COMMON PROBLEMS, INNOVATIVE SOLUTIONS

In the workplace, we all interact with many different people in varied situations. Although many interactions are positive, some can be difficult. In this seminar, you will learn problem-solving techniques that will help you deal creatively with different types of common but challenging situations.


• Develop the skills required to assess difficult situations.• Practice a variety of approaches to problem solving.• Identify barriers to effective problem solving.• Practice group problem solving.


CONDUCTING PERFORMANCE APPRAISALS

Supervisors routinely rate “conducting performance reviews” as one of their least favorite tasks. Yet the performance appraisal tool, used appropriately with regular performance discussions, can be an effective means of discussing performance, establishing goals and measuring success. This training session will help decrease anxiety about the review process by giving evaluators a chance to develop their skills and get immediate feedback.


• Describe the benefits to managers and employees that result from conducting performance appraisals.

• Understand how the performance appraisal is a key part of a positive performance management system.

• Review the necessity of documentation to facilitate an objective review.• Conduct a productive performance review meeting.• Learn how to establish smart goals.• Discuss managing difficult situations that may arise in the performance review meeting.


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MANAGER TRAINING

CONFLICT MANAGEMENT

Workplace conflicts can create a ripple effect throughout an organization and, if not dealt with, can be very costly to morale, performance, and ultimately profits. This seminar demonstrates the most effective practices for handling workplace conflict and defusing difficult situations.


• Examine the origins and impact of workplace conflict.• Identify different types of conflict and how to respond to them.• Recognize people’s preferred styles of conflict management.• Explore the various approaches people use to cope with conflict.


CONSTRUCTIVE FEEDBACK

The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback effectively helps people improve where necessary and encourages them to continue doing what is already working well. Receiving feedback properly helps the recipient understand and accept the information being communicated.


• Develop a greater awareness of how to give feedback constructively and effectively.• Identify challenges associated with feedback and strategies to overcome those challenges.• Practice giving constructive and effective feedback.• Apply the five-step feedback model in difficult situations.


CREATING A RESPECTFUL WORKPLACE

This seminar examines harassment as a legal issue, a policy issue, and a personal issue. Participants receive a high level review on current legislation and review their own organizational policies and procedures. As well, participants are challenged to explore their own views on harassment, and empowered to address the problem instead of avoiding it.


• Define harassment.• Identify behaviours in the work environment that could be interpreted as harassment.• Explain the impact harassment has on organizational costs.• Recognize the manager’s and organization’s liability in regard to harassment.• Describe the manager’s roles in preventing harassment and building a climate of respect.• Explain organizational policy and procedures for handling a complaint of harassment.

2 or 3 hour training session

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MANAGER TRAINING

EMPLOYEE ENGAGEMENT

Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.


• Understand the concept of engagement.• Examine strategies to create a culture of engagement.• Create solutions to overcome barriers to engagement.• Explore the benefits of a healthy attitude.


ENHANCING PRESENTATION AND FACILITATION SKILLS

Facilitation skills are in high demand as organizations search for specialists to manage training, development, and core team interactions. A skilled facilitator enables a group of people to solve problems or develop an action plan for delivering results. This seminar examines proven and practical techniques that will help participants to gain confidence as facilitators of groups of all kinds.


• Recognize the importance of creating positive, participatory learning environments.• Identify basic characteristics and skills of an effective facilitator.• Explore common challenges to facilitation.


FOSTERING WORKPLACE COMMUNICATION



• Practice active-listening skills.• Identify barriers to communication and examine strategies to overcome them.• Practice strategies for giving and receiving feedback to maximize effective communication.• Recognize the different types of non-verbal communication and their effects on others.


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MANAGER TRAINING

KEEPING OUR BEST: RETENTION OF KEY TALENT

Research shows that effective retention efforts require more strategy or discipline than managers might think. In fact, a “high-quality boss” is consistently cited as one of the most important job attributes by key talent. Managers are in a unique position to drive retention, as they are the main factor in influencing an employee’s intent to stay or leave an organization.


• Understand the concept of employee engagement.• Learn how to recognize key talent within the organization.• Identify key motivators and individual goals of top talent.• Assess the risk of high performers disengaging or leaving the organization.• Identify ways to be a more effective manager by reviewing the principles of feedback,

recognition, and developmental goals.


LEADERSHIP FOUNDATIONS

This workshop introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.


• Identify various styles of leadership.• Examine different theories of leadership.• Build leadership self-awareness.• Identify characteristics and qualities of leaders.


MANAGING MENTAL HEALTH IN THE WORKPLACE

The cost of mental illness in the Canadian labour force is estimated to be in excess of $40 billion dollars per year in lost productivity alone. Mental illness is a leading cause of employee disability and early detection is paramount. However, most managers receive little or no training to enhance their skills and knowledge so that they can respond effectively to these sensitive employee concerns.


• Understand the role of the manager when assisting an employee with mental health concerns.

• Increase awareness of mental health issues.• Recognize potential warning signs.• Learn appropriate boundaries.

2 or 3 hour training session (full day also available)

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MANAGER TRAINING

MANAGING MULTI-GENERATIONAL WORKPLACES

Four generations co-exist in the workforce today. Generational differences present important challenges and opportunities. This seminar will explore strategies to address generational gaps, identify the unique values, preferences, and behaviours of each group, and dispel myths about the generations.


• Identify the four generations and the characteristics, values, and behaviours commonly associated with each group.

• Understand generational differences and their effect in the workplace.• Practice strategies that build an organization’s competence in managing employees across

all four generations.• Develop critical skills for motivating each group.


MANAGING REMOTE WORKERS

Reduced commutes, work/life flexibility, and increased autonomy are just a few of the benefits of a virtual arrangement. Nonetheless, virtual employees also share some common challenges, ranging from isolation and a perceived lack of visibility within the organization, to practical issues such as managing technology and household distractions. This seminar focuses on strategies that have proven most effective for managers in a remote work environment.


• Identify the benefits and challenges of managing remote workers.• Implement strategies to stay connected with a virtual team.• Effectively manage performance through a results-oriented approach.• Increase visibility and job satisfaction of remote workers.


MBTI: BUILDING TEAM EFFECTIVENESS BY UNDERSTANDING TYPE

This personality assessment is one of the most commonly used tools in the world for helping people gain an understanding of certain salient aspects of their characters and of their work and communication styles. Without privileging one style over another, these tools allow participants to appreciate their own strengths and challenges and those of their coworkers, friends, and family members.

(Assessment is completed online and feedback is shared individually with each participant prior to workshop)


• Identify themes in personal preference and behaviour.• Understand how personal strengths can interact with the strengths of others.• Build an awareness base for future teamwork.


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MANAGER TRAINING

RUNNING MEANINGFUL MEETINGS

An effective meeting sees the chair as the coordinator, facilitator, and mediator. In order to be effective, a meeting must allow space for everyone to speak while encouraging solidarity within the company. This seminar also explores the conventions of protocol and follow-up that all meetings must observe.


• Practice skills for effective facilitation.• Create clear agendas and invitations.• Understand and follow meeting protocol.• Write correct, concise minutes.• Understand the importance of following up.


TRANSITION MANAGEMENT FOR MANAGERS

During organizational change, the challenge to management is not just to manage and facilitate change but to be proactive during the transition period, from when the change is introduced through implementation. This session is designed to provide managers with the opportunity to reflect on current changes, develop an understanding of transition management and plan how to lead their employees through the change process.


• Utilize skills for assessing how change is affecting organizational and individual performance.

• Describe the normal reactions people have to organizational change.• Apply coaching skills to help themselves and others improve productivity and morale during

periods of transition.• Develop strategies to leverage the new opportunities change can provide.


UNDERSTANDING AND MANAGING DIVERSITY

Understanding, respecting and promoting a diverse workplace is important for today’s managers. This session is designed to build awareness by introducing participants to the topic of diversity and exploring the impact of inclusion vs. exclusion in the work environment. Managers will have the opportunity to plan initiatives designed to create a work environment of value and respect, enabling the organization to meet strategic business goals.


• Describe the primary and secondary dimensions of diversity.• Describe the strategic importance of diversity.• Recognize the strategic importance of fostering diversity.• Identify the origins of personal assumptions and attitudes towards individuals who differ

from ourselves.• Describe the value of building inclusive organizations.• Identify leadership’s role in fostering a work environment that recognize and respects

different perspectives, ideas and experiences.


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MANAGER TRAINING

UNDERSTANDING WORKPLACE VIOLENCE AND CREATING A RESPECTFUL WORKPLACE

This seminar combines two of our most popular seminars: Violence: A Workplace Perspective and Creating a Respectful Workplace.


• Define harassment and violence and identify behaviours in the work environment that could be interpreted as such.

• Explain the impact harassment and workplace violence has on organizational costs.• Recognize the manager’s and the organization’s liability in regard to harassment and

violence.• Describe the manager’s roles in preventing violence and harassment and building a climate

of respect.• Explain organizational policy and procedures for handling instances of harassment

or violence.


VIOLENCE: A WORKPLACE PERSPECTIVE

Understanding, respecting, and promoting a respectful workplace is important for cultivating and communicating acceptable behaviours. Workplace violence training is available to organizations that currently have a workplace violence policy in place. For this seminar, a human resources representative must be present and available to speak to the organization’s current policy.


• Define workplace violence.• Understand the impact of workplace violence.• Learn appropriate actions when faced with workplace violence.• Review your workplace policies and practices regarding violence.


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SPECIALIZED TRAINING SERVICES

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WORKING WITH TEAMS THROUGH CONFLICT

Helping teams work through conflict requires both a focus on what is contributing to the conflict and on the elements of successful, functioning teams.

This specialized training package gives teams the opportunity to gain insight into current organizational culture and to use that insight to positively shift the cultural climate.

Our highly specialized blended training program combines one-on-one intake interviews, one to two days of powerful, in-class workshops and post-session group coaching calls, designed to keep the team on track and focused on success. The program is delivered by ICF certified coaches and senior corporate trainers and is customized to address the needs of your specific team.

Objectives:

• Increase productivity through increasing positivity.• Understanding team toxins and their antidotes.• Mastering conflict – developing powerful conflict protocols.• Organizational fitness – developing resilient teams.

1:1 or Executive Coaching is a confidential and highly personal learning process. Typically, the coaching is designed to bring about an effective action, performance improvement and personal growth for the individual, as well as better business results for the organization. It is individualized and is a one-on-one process which recognizes that no two people are alike. Each person has a unique knowledge base, learning pace, learning style and set of objectives. The individual is held accountable for his/her own progress and is challenged by the coach to uncover “blind spots” and change behaviors which are critical for success.

Every coach has a unique approach or style. While each coach’s style may vary, all of our coaches are certified by an ICF (International Coaching Federation) accredited institution and adhere to strict professional standards.

Coaching can be delivered in-person, telephonically or a combination of both.

This individual leadership assessment tool is used in partnership with our Coaching Program. The assessment tool measures over 35 leadership competencies and highlights the key areas of opportunity for growth and development. Participants receive a complete package in support of the assessment, along with (4) 60 minute coaching sessions.

The 360 Assessment Profile coaching can be delivered in-person, telephonically or a combination of both.

INDIVIDUAL AND EXECUTIVE COACHING

INDIVIDUAL 360 ASSESSMENT PROFILE NEW!

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Changing roles. Shifting responsibilities. Organizational realignment. These are all realities in the new world of work, and although they can be challenging and stressful changes for employees, they present exciting opportunities for growth and career development. If your organization is planning realignment or in the midst of change, Ceridian’s Career Support Services can set your employees up for success in the next phase of their careers.

Ceridian’s Career Support Services provide a range of helpful, practical career support services to assist employees with understanding the emotions associated with career transition and in acquiring practical skills to support them as they embark on new career paths – either within your organization or with a new organization. Services – available in both English and French – can be delivered as a complete package or as individual offerings to suit your employees’ specific needs.

Webinars (60 mins.): Qualified career coaches deliver our one-hour webinars live either to individuals or to groups gathered in a meeting room. Choose one, some or all of the following sessions:

1. Career Transition: Accessing My Skills and Making a Plan: Discovering “what’s next” is one of the most challenging and exciting steps in every individual’s career. This workshop will equip employees with the tools, skills and resources to assist them in achieving their career and life goals.

2. Résumé and Cover Letter Writing: An effective, eye-catching résumé is essential for success. This session will assist employees in writing a résumé and cover letter that make a strong first impression.

3. Preparing for Interviews and Follow-up: Solid preparation contributes to a successful interview. This webinar will help employees understand how to research a role and an organization, and how to apply their skill set to the needs of the employer to demonstrate fit.

4. How to Build Your Personal and Professional Network: This webinar will help employees acquire relationship-building skills and understand the role of networking in the achievement of career and personal goals.

Career Transition Coaching: This telephonic coaching program is suitable for employees who are leaving an organization through terminations, downsizing or reorganizations. This three-month program (from date of termination) includes:

• Three one-on-one training/coaching sessions focused on working through career transition;• Résumé/cover letter development;• Interview preparation/ rehearsal; and• Three open coaching sessions to assist the employee with individual needs.

CAREER SUPPORT SERVICES

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SENSITIVITY TRAINING

NUTRITIONAL SUPPORT / SERVICES

WELLNESS CLINICS

LIFESPEAK NEW!

Sensitivity training is available in support of individual employees who have demonstrated unwanted behaviour in the workplace including harassment, violence and/or discrimination. The training includes review of subject-related content as well as an opportunity for the participant to ask questions and receive one-on-one coaching and feedback.

As part of our wellness programming, Ceridian can provide the services of nutritional experts. Working in partnership with our national network of nutritionists, registered dieticians, and other wellness providers, we can offer organizations on-site support for wellness events, consulting for organizational programs and/or events, one-on-one nutritional coaching and more.

Ceridian Wellness Clinics support the well-being of your workforce by measuring important health indicators, increasing awareness of silent health risks, and delivering sound recommendations for improvement through immediate results and feedback. From BMI and body fat percentage to blood glucose, cholesterol, triglycerides, and more, clinics uncover hidden risks, supporting early detection and prevention of chronic illness such as heart disease and type 2 diabetes.

Ceridian Wellness Clinics take place right at the worksite. Our clinics deliver employee health data, solutions and recommendations through convenient on-site events, increasing the likelihood that your employees will make use of the service. Qualified nurses can deliver clinics in any location across Canada, in English or French, either as a stand-alone event or as a valuable addition to an organizational health and wellness fair. Your employees can register and book an appointment online, and even cancel or reschedule. They’ll also receive a helpful appointment reminder e-mail. Clinic results are immediate, and include interpretation and recommendations from a qualified health professional.

Ask us about our partnership with LifeSpeak – who offer on-demand videos covering over 500+ subjects, featuring over 100 of North America’s most acclaimed speakers. Learn more about how LifeSpeak’s innovative video libraries can support Ceridian’s training offerings!

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INDEX

#

10 Ways to Overcome Overload 20

A

Active Parenting: Practical Skills for Today’s Parents 13A Lifetime of Health 32A New Attitude: The Truth about Mental Illness 6A Personal Guide to Managing Change 2

B

Balancing Shift Work and Family/Personal Life 22Basic Leadership Skills for Everyone and Every job 16Best Practices for E-mail 16Best Practices for Finding Fulfillment at Work 16Beyond Coping with Change: Becoming a Change Master 2Boosting your Personal Productivity 16Bouncing Back: How to Stay Resilient during Life’s Challenges 20Building Healthy Relationships 3Building Strong Customer Relationships 16Building Trust at Work and in Your Personal Life 3Bullying at Work: Information and Strategies 23Bullying: What Parents Should Know 13Business Etiquette: Enhancing Your Professionalism 3

C

Career Support Services 62Change Management 50Changing Habits, Changing Lives 9Coaching Workshop 53Common Problems, Innovative Solutions 53Communication: The Art of Giving Feedback 3Communication: The Art of Listening 3Communication: The Art of Receiving Feedback 4Conducting Performance Appraisals 53Conflict Management 37, 54Constructive Feedback 54Coping with Loss: Death and Bereavement 6Couples and Money 8Creating a Positive Work Environment 39Creating a Respectful Workplace 54Creativity at Work: How to Flex Your Creative Muscle 17

D

Daily Health Habits 9Dealing with Difficult Customers 38Delivering Outstanding Customer Service 38Developing Responsibility & Independence: Skills You Can Teach Children 13Don’t Take it Personally: How to set Healthy Boundaries in the Workplace 6

65

E

Effective Time Management 17, 22Employee Engagement 55Enhancing Presentation and Facilitation Skills 55Exploring Diversity - NEW! 24, 40

F

Fostering Workplace Communication 55

G

Getting Your Message Across Assertively 4Giving it Your Best at Work 17Goal Setting for Success at Work 17

H

Happiness: Learning from Positive Psychology 6Harassment and Diversity 24, 40Harassment and Violence 41Harassment: Creating a Respectful Workplace 23, 40Healthy Weight for Life 9Helping Your Child Deal with Stress: Teaching Resiliency 13Helping Your Family Cope with Workplace Change 2Helping Your Young Child Get a Full Night’s Sleep, so You Can Too! 13How to Be a High-Performing Team Member 17

I

Identity Theft: Protect Your Personal Information and Money 8If Your Heart Could Talk: Healthy Heart for Life 9Individual 360 Assessment Profile - NEW! 61Individual and Executive Coaching 61Internet Safety and Social Media: What Parents Should Know – UPDATED! 14

K

Keeping Our Best: Retention of Key Talent 56

L

Leadership Foundations 56Learning About Depression 6LifeSpeak - NEW! 63Longevity: Living a Healthy Lifestyle 9

M

Making Ends Meet on a Tight Budget 8Making Important Life and Business Decisions 18Manager as Leader 46Manager Essentials 43Managing Emotions at Work 7Managing Holiday Stress 20

66

Managing Mental Health in the Workplace 56Managing Multi-Generational Workplaces 57Managing Remote Workers 57Managing the Emotions of Caregiving 5Managing Your ADD/ADHD Child’s Behaviour At Home 14Managing Your Money in Today’s Economy 8Managing Your Work Style to Reduce Stress: How to Approach Work with Humour and Wisdom 20MBTI: Building Team Effectiveness by Understanding Type 39, 57Meal Planning and Eating for the Entire Family 9Motivating for Innovation 18

N

Navigating Workplace Change 2Nutritional Support / Services 63Nutrition for Life Part 1: An Introduction to Healthy Eating 10Nutrition for Life Part 2: An in-depth focus on the Key Nutrients for Healthy Eating 10Nutrition Labelling and Marketing Claims 10

O

Ongoing Learning for Success 22Organizational Change: Adjusting to the New Work Environment 2Overcoming Burnout 20

P

Parenting Styles That Work with Teens 14Personal Budgeting 8Planning for Midlife and Beyond: Creative Work and Life After 50 34Planning Your Lifestyle as a Retiree 12Positive Discipline 14Predict and Prepare: A Guide for Dealing with Stressful Events in the Workplace 24Preventing Workplace Burnout 35

R

Recharge 7Relax the Body, Calm the Mind 21Resolving Conflicts with Teens 14Retire, Rewire, Renew: Embracing the Transition 32, 34Running Effective Meetings 18Running Meaningful Meetings 58

S

Seeing the Glass as Half-Full: Increasing your Optimism at Work 18Sensitivity Training 63Silencing the Inner Critic: Building Self-Esteem 7Simplify: Being Present for Life’s Moments 22Staying Fit for Life with Exercise 10Staying Healthy as a Man 10Staying Healthy as a Woman 11Staying Healthy at a Desk Job 11Staying Strong as a Couple 22Stop Putting it off: Strategies for Overcoming Procrastination 18

67

Stress Management: Strategic Life Planning 35Strong Families, Happy Children: A Parenting Model for the 21st Century 15Successful Delegation - NEW! 19Successful Strategies for Telecommuters 19Survival Tactics for New Parents 15

T

Taking Charge of Your Eating Habits - NEW! 11Teen Health Issues: Alcohol and Other Substance Use 15The Basics of Collaborative Problem Solving 4The Basics of Planning and Prioritizing 19The Juggling Act: Balancing Work and Family Life – Extended Version 36The Juggling Act: Balancing Work and Personal Life 23The Nursing Home Decision 5The Sandwich Generation 5Tips for Getting a Good Night’s Sleep 11Transition Management for Employees 33, 41Transition Management for Managers 58

U

Understanding and Managing Diversity 58Understanding Depression in Older Adults 5Understanding Intergenerational Teams 19, 24Understanding Stress, Increasing Resiliency – Extended Version 35Understanding Stress, Increasing Resiliency – Updated! 21Understanding the Difference Between Depression and the Blues 7Understanding Workplace Violence and Creating a Respectful Workplace 59

V

Vicarious Trauma: Dealing with Stress-Related Workplace Events 24Violence: A Workplace Perspective 59

W

Walking for Life 11Wellness Clinics 63What Can I Expect as my Older Relatives Age? 5“What I Meant Was…”: Basic Communication Skills 37When Parents Disagree: How to Become an Effective Team when Parenting 15Work After Retirement 12Working With Teams Through Conflict 61Working Woman’s Survival Course: Practical Help for Creating Balance in Your Life 23Worry Less, Enjoy Life More - NEW! 23

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© 2014 Ceridian HCM, Inc.

FOR MORE INFORMATION ABOUT OUR FULL SUITE OF HUMAN CAPITAL MANAGEMENT SOLUTIONS, PLEASE CONTACT CERIDIAN AT 1-877-237-4342 OR VISIT WWW.CERIDIAN.CA.

ABOUT CERIDIAN

Ceridian is a leader in human capital management with more than 100,000 clients across the globe. Ceridian delivers trusted results and transformative technology. Our offering includes the award winning, cloud-based Dayforce HCM, LifeWorks, Powerpay and International Payroll. Ceridian is transforming the world of work. For more information, visit www.ceridian.ca or call 1-877-237-4342.

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