Certificate from Faculty Mentor

This is to certify that the Project Report titled Operations and Logistics at Nippon Express is a bonafide work carried out by Manas Mittal of PGDM (2014-16) Batch of Fortune Institute of International Business, Delhi as a fulfillment of PGDM Programme.

He has worked under my guidance and satisfactorily completed his project work.

Dr. Nimit Gupta.

Declaration by the Student

I, hereby, declare that the work presented in this report, entitled Operation and Logistics at Nippon Express in fulfillment of the requirements for PGDM Programme, submitted to

Fortune Institute of International Business, Delhi is an authentic record of my own work and is free from any type of plagiarism, carried out under the supervision of my Faculty Mentor.

I also declare that the work embodied in the present report

is my original work and has not been copied from any source, and

Has not been submitted for any other Degree or Diploma of any university/Institution.

Manas Mittal

Roll No. 77

Acknowledgement

I feel great pleasure for the completion of this project. At the very outset I would express my sincere thanks and deep sense of gratitude to personnel who helped me to accomplish this project successfully.

I take the opportunity to express my deep sense of gratitude to my company mentor

Mr. RAVINDER RATHORE for giving me this privilege of working under him and completing this study. I would also like to thank Mr. SHREE JEET who helped me during this project directly and indirectly.

I am thankful to my faculty mentor Dr. NIMIT GUPTA for his guidance and constant supervision as well as for providing necessary information regarding the project and also for their support in completing the project.

It is my proud privilege to express my deep sense of appreciation and gratitude to my parents and family members for their support and cooperation in the course of the project either directly or indirectly by providing their time and valuable contribution

Manas Mittal

Executive Summary

Logistics industry in India is an industry that has not achieved its much deserved attention or recognition. It is an area that is ripe with potential and yet the resources are far from complete utilizations. There is however a huge demand for logistic services in India especially with the growth of the Indian economy along with the influx of new companies in sectors that was otherwise unknown. Estimated at a value of $14 billion US dollars this industry is slated for another 9% to 10% growth in the years to come.

Nippon Express Company, Ltd., was established in 1937 in line with the Nippon Tsu-un Kaisha Law as a semi-government transportation enterprise. The Company was created by pooling the assets of Kokusai Tsu-un KK (International Express Co., Ltd.), which consolidated many of the nation's small-scale rail transport companies, and six other competitors, with additional funding from the Japanese government. . In 1950, under the Express Business Act and the Commercial Law Act, the company was relaunched as a private concern. Since that time, Nippon Express has expanded and developed its business in tandem with the Japanese economy as a whole.

This study focuses on documenting the chain of operational activities taking place which will provide an operational guidance and procedures to the employees at various department in NIPPON EXPRESS.

The project commenced with an initial task to grab the basic knowledge of the company. After that know the process of import forwarding, custom clearance, documents required and process of export forwarding.

This manual lists the all the tasks that are essential for their business success, how to do these tasks, and who is responsible for the tasks.

Most of the information was gathered in face to face interaction with employees and concerned persons, which helped in getting an insight of the operation procedure of the company.

I

Table of Contents

S.No

Chapter No.

Contents

Page No.

From - To

1.

Title Page

.

2.

Company Certificate

..

3.

Faculty Mentor Certificate

..

4.

Declaration

.

5.

Acknowledgement

..

6.

Executive Summary

I

7.

Table of Contents / List ofIII

Illustrations

8.

Chapter-1

IntroductiontotheSector/1-10

Company

9.

Chapter-2

Review of Literature

11-12

10

Chapter-3

Project Objectives

13

11

Chapter-4

Project Methodology Adopted14

12

Chapter-5

Data Analysis & Interpretation /15-29

DescriptionoftheWork

Performed

13

Chapter-6

Findings

30-31

14

Chapter-7

Recommendations

32

15

References

33

16

..

Annexures

List of Illustrations

Figures

S.No

Title of the Figure/Photograph

Page No

Tables

S.No

Title of the Table

Page No

III

Chapter-1

Introduction

Chapter-2

Review of Literature

Chapter-3

Project Objectives

Chapter-4

Project Methodology Adopted

Chapter-5

Data Analysis & Interpretation / Description of

the Work Performed

Chapter-6

Findings

Chapter-7

Recommendations

References

Annexures