chang gung memorial hospital, linkou, taiwan
TRANSCRIPT
Chang Gung Memorial Hospital,
Linkou, Taiwan
Vice President
Ming-Huei Cheng, MD, MBA, FACS,
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
2008 2009 2010 2012
Thailand
SingaporeIndia
Malaysia
Po
pu
lati
on
Foreign Patients to Asian Countries
Taiwan
South Korea
2
Chang Gung vs. BumrungradChang Gung Memorial Hospital (1978) Bumrungrad International Hospital (1980)
Location Linkou, Taiwan Bangkok, Thailand
Ownership FormLegal foundation
(Chang Gung Medical Foundation, CGMF)
Private hospital
(with 40% Bangkok Bank investment)
JCI Accreditation Yes Yes
Hospital Beds 3,707 beds 580 beds
Medical Staff 6,000 persons 2,100 persons /4,800 working staff
Patients Per YearOutpatients: 3,400,000 persons
Inpatients: 1,000,000 persons
Total: 1,100,000 persons
(Foreign patients: 520,000 persons,
including 6,000 Chinese patients)Papers Published in 2013(PubMed)
1,103 papers 3 papers
Medical Departments and Centers
110 medical departments Around 30 medical centers
Specialties Various leading specialty centers
Fertility & IV Clinic, Heart Center, Joint
Replacement Center, Plastic Surgery Center,
Eye Center, apron areas for relief planes,
hotel discount for outpatients (one room:
NTD 2000/night)
Charges
Lymphedema treatment: USD 20,000
Breast reconstruction: USD 20,000
Microtia: USD 23,000
Joint replacement: USD 10,000-12,000
Open price (about 45 kinds of surgical fees
are listed for search)
Total hip joint replacement: USD 18,000
Knee joint replacement: USD 14,000
IVF treatment: USD 10,000-12,000
Medical Arrangements Medical coordinators Medical coordinators
International Medical Center Yes Yes (16 overseas referral offices)
A SWOT Analysis of Developing Medical Tourism in Taiwan
Strengths (S) Weaknesses (W)
• Fine reputation
• Medical advances
• Affordable and competitive charge
• Asians’ trust in Taiwan’s medical
service
• Lower level of globalization
• Premature marketing channels
• Nationals’ concerns
Opportunities (O) Threats (T)
• Rising number of foreign tourists
• People’s growing needs of health
care
• Shortened travel time (easy-
access geographic location)
• Promising free economic pilot
zones
• Competition from neighboring
countries
• Legal restrictions (difficulty in
amendments)
• Uncertainty of global economy
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Over 8 million foreign tourists visited Taiwan in 2013, Adding to Medical Needs
Expats (including Chinese)
Foreigners
Source: the Tourism Bureau, Taiwan
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Testimonials
2013The Richest web, Canada, names Taiwan "The Country
with the Best Healthcare System"
2012 CNN hails Taiwan's Medical Achievements
2012The New York Times gives a full report on Taiwan's
medical advancements
2012National Geographic Channel documents "Taiwan's
Medical Miracle"
2012TIME magazine introduces Taiwan's National Health
Insurance
2012 CNN accredits Taiwan's National Health Insurance
2005Nobel Prize winner Paul Krugman: "Taiwan's Health
Insurance system is the best system on earth."
2000The Economist magazine ranks Taiwan number two,
second only to Switzerland
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Hails Taiwan's Medical Achievements
"Global lessons: The GPS Road Map for Saving Health Care"
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Top 10 Best Health Care Systems in the World
Source: The Richest (2013)
Rank Country
1 Taiwan
2 Switzerland
3 China
4 Canada
5 Britain
6 Germany
7 France
8 Japan
9 Italy
10 Cuba
Taiwan is named Top 1 for…
1. Affordable medical insurance aiming to profit all nationals
2. Health IC card (Smart Card) system which provides good quality information of every individual
3. Computerized database
4. Government grants for the elderly and the underprivileged
5. Availability: a comprehensive spectrum of expertise from various fields is available, including diplomates and traditional Chinese physicians
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A Comparison of Costs
Surgery U. S. Thailand Singapore S. Korea TaiwanAverage Price
Range
Hip replacement$33,000 -
57,000$12,700 $12,000 $10,600 $8,800 $10,085 - 12,263
Knee joint
replacement
$30,000 -
53,000$11,500 $9,600 $11,800 $10,000
$10,085 -
12,263
Prostate Surgery$10,000 -
16,000$4,400 $5,300 $3,150 $2,750
$3,003 -
3,703
Laparoscopic Roux-
En-Y Gastric Bypass
(LRYGB)
$35,000 -
52,000$13,000 $16,500 $9,300 $10,200
$7,902 -
9,876
Facelift$10,500 -
16,000$5,000 $7,500 $6,650 $8,500 *
* Not reimbursable. Note: U.S. changes are list prices. Physician and certain other fees are generally
excluded. Prices at non-U.S. hospitals are all-inclusive other than for Panama, which does not include
surgeon’s fee. Medicare amounts represent typical reimbursements to hospitals.
Source：Patients Beyond Borders, Centers for Medicare and Medical Services.
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Business Model 1
Outside Taiwan Taiwan
Internet / Media
International Patients Hospital
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Business Model 2
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Outside Taiwan Taiwan
International Patients Hospital
Travel Agency
Business Model 3
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Outside Taiwan Taiwan
International Patients Hospital
Medical Tourism Company
or Hospital Resident
Representatives
Business Model 4
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Outside Taiwan Taiwan
International Patients HospitalHospital / Doctor
Business Model 5
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Outside Taiwan Taiwan
International Patients Hospital
International
Insurance Company
Chang Gung Memorial Hospital (CGMH)
Non-for-Profit Organization
• Taipei CGMH, Established in 1976
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• Founder, Mr. Yung-ChingWang in 1974
CGMH at Linkou
1978, Linkou CGMH 2014, Linkou CGMH
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Keelung Branch
(1985, 1,088 Beds)
Taipei Branch
(1976, 300 Beds)
Chang Gung Memorial Hospital
Linkou Branch
(1978, 3,707 Beds)
Taoyuan Branch
(2003, 691 Beds)
Acute care
(10,050 Beds)
Yunlin Branch
(2009, 132 Beds)
Chiayi Branch
(2001, 1,350 Beds)
Kaohsiung Branch
(1985, 2,764 Beds)
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Xiamen Chang Gung Hospital
2008, Xiamen, Fu-Jing, China
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Beijing Tsinghua Chang Gung Hospital
2014, 1,000 beds, Beijing, China
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Joint Commission International Accreditation
The Largest Academic Medical Center Accredited by JCI
2014 – 2017
Jan. 18, 2014
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Official Staff CompositionReference Date：Dec 31th, 2013
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Outpatients
3,346,022
3,242,293
3,283,611
3,417,047
3,491,404
3,100,000
3,150,000
3,200,000
3,250,000
3,300,000
3,350,000
3,400,000
3,450,000
3,500,000
3,550,000
2009 2010 2011 2012 2013
Linkou
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Hospitalization
1,053,970
1,048,150
1,079,030
1,091,110
1,084,100
1,020,000
1,030,000
1,040,000
1,050,000
1,060,000
1,070,000
1,080,000
1,090,000
1,100,000
2009 2010 2011 2012 2013
Linkou
(days)
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Surgery
81,46480,711
83,960
85,446
90,286
74,000
76,000
78,000
80,000
82,000
84,000
86,000
88,000
90,000
92,000
2009 2010 2011 2012 2013
Linkou
(case)
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Chang Gung Health and Culture Village
706 Units, since 2005
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Research
Papers Published in SCI
621 648699
836
945 938
0
100
200
300
400
500
600
700
800
900
1000
2008 2009 2010 2011 2012 2013
Linkou
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Education
Chang Gung University
Chang Gung University since 1987
Medical students: 120 / year
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Nursing Schools
Chang Gung Technology University
Taoyuan, since 1988
Chia-yi, since 2004
Nursing Students: 640 / year
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Visiting Scholars
27 38 44 47 80 92 93
148 149 176
198
588
0
100
200
300
400
500
600
700 Total 1,680 persons (2001-2013)
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Visiting Scholar’s Map1,680 persons (2001-2013)
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Outstanding Fellows from CGMH
Former plastic & reconstructive fellows include 31 world-
renowned professors and 28 executive officers in the medical
field.
L. Scott Levin, MD,
FACS
Eduardo D. Rodriguez,
MD, DDS
Samir Mardini, MD
Chair of Orthopaedic
Surgery, University of
Pennsylvania, USA
Chair of Plastic Surgery,
NYU Langone Medical
Center, USA
Professor of Plastic
Surgery at Mayo
Clinic, USA
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International Medical Center
Our Services
Patient-Oriented High-End Medical Support
World-Class Health Care (Provided by Medical Teams Led by Yu-
Shan Scholars)
World-Class Armamentarium
One-to-one case manager for entire medical process
One-price, (Cheaper, Equitable, Affordable)
Multi-Language Services: English, Japanese, Arabic, etc.
Multi-Faith Environment: Prayer rooms and restaurants for
Catholics, Christians, Buddhists, and Muslims
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Excellent Medical Teams
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Joint Reconstruction Center Craniofacial Center
Lymphedema Treatment Center Reconstructive Microsurgery
Breast Reconstruction Center Gynecological Laparoscopic Center
Proton and Radiation Therapy Center Cord Blood Transplantation Center
IVF and Reproductive Center Aesthetic Medical Center
Healthcare Center Prostate Health Care Center (PHCC)
Sleep Center Cardiovascualr Center
Macula Center Laser Refractive Surgery Center
Cochlear Implant Center Orthopaedic spine Center
World-Class Yu-Shan Scholars
Yu-Shan Scholars excel in the following areas:
1. Experience and expertise
2. Education
3. Research, scientific paper and book publications
To date, there are 138 Yu-Shan scholars.
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International Medical Center (IMC)
Coordinators and nurses can speak English and other languages.
Assistance in every aspect of the patient’s medical journey
One-to-one service
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Communication
and
Accommodation
Trip
Planning
Medical
Procedures
Planning
IMC
Host International Conferences
2009 ~ 2012, 2014
Mayo Clinic / Chang Gung Memorial Hospital Symposium
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Collaboration withMD Anderson Cancer Center
• President of MDACC– Dr. DePinho
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Nov.24, 2013
Top Technology and Equipment
Magnetic navigation
cardiac catheterization
system
Hybrid OR with
Transcatheter Aortic Valve
Replacement (TAVR)
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Top Technology and Equipment
Assisted Reproductive
Techniques (IVF)
3th Da Vinci Robotic surgeries
Trans-umbilical Single-Port Laparoscopy
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Proton and Radiotherapy Center
Available for clinical cases in October 2014
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•The first in Taiwan to offer advanced technology and
equipment for diverse tumor treatments.
National Geographic
3 of 4 cases were treated at CGMH
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Taiwan Medical Miracle in 2013
National Geographic, 2013
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• 3-year-old girl from Malaysia underwent umbilical cord blood transfusion - Linkou CGMH
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National Geographic, 2013
• Microsurgery on the palm of the hand performed on Egyptian surgeon - Linkou CGMH
Discovery Documentary, 2014
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• Discovery spent a
year filming “ Taiwan
Revealed: Body
Reconstructed”,
which featured CGMH
and its prestigious
surgeons.
Discovery
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World Known Professional Team
Patient from Saudi-Arabia (in 2010)
GYN & Plastic Surgery
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Press Conference on Successful Treatment
A Malaysian girl with congenital lymphedema had a miraculous recovery after being treated by Dr. Ming-Huei Cheng.
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Afghanistan Doctor with Hemangioma
Dr. Cheng-Jen Chang, Chief of General Plastic Surgery,
impressively cured the patient of oral hemangioma.
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Before
After
20 minutes from Taoyuan Airport direct to CGMH Linkou by MRT system
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Easy Transportation
One of the best hospitals in the world
1. Patient- centered compassion
2. State-of-art profession
3. Competitive expense
4. JCI accredited
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