Mario P. VitaleDeputy CEO, Global Corporate CEO, GCiNAZurich Financial Services

Change, Creativity & Automation

2008 eInsurance SymposiumDallas,TX

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Overview

Change in world focus

Adapting to change

Facing a shifting landscape

Creativity and Innovation

Globalization of risk

e-Business evolution

Improving market share

Operational excellence

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Change in world focus

World of global competition

Fundamental change exists

Innovation

Globalization

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Adapting to change

Changing world of our customers

Complex marketplace

Understanding risk across global businesses

Cutting edge innovation

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Facing a shifting landscape

Driving Profitable Growth

Distribution networks

Strategic M&A approach

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Facing a shifting landscape(cont’d)

Customer centricity

Talent Strategies

Global capabilities

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Creativity and Innovation

Trends in the P&C business

Emerging applications

Emerging technologies

Changing techniques

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Globalization of risk

Economic risk

Geopolitical risk

Environmental risk

Society risk

Technology risk

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e-Business Evolution

Automation

Role and purpose

Short-term benefits

Long-term benefits

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Improving market share

Innovation

Profitable Growth

Cycle Management

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Operational excellence

Enterprise cost reduction

Increase return on IT spend

Off-shoring

Taking a holistic approach

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