change my password - concentrix password tool · the change my password is a module that helps the...
TRANSCRIPT
© 2017 Concentrix Corporation Confidential
My Password Tool
Change My Password
September 27, 2017
© 2017 Concentrix Corporation Confidential
Contents
➢ Introduction ………………………………………………………………….…………………………………………………………………………………..…. 3
➢ Change My Password Module
▪ How to Access the Change My Password……………………………………………………………………………………………………………………..…... 4
▪ Parts of the Change My Password Module ………………………………………………………………………………………………………………....…... 5
▪ How to Change Password? ……………………………………………………………………………………..................…………………...….……….….…… 7
➢ Error Messages:
▪ Change My Password …………………………………………………….…………………………………………………………………………………...…..………. 17
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© 2017 Concentrix Corporation Confidential
Introduction
The Change My Password is a module that helps the users of the different geographies of Concentrix to change their password
either because the users forgot their password or because of the 90 days change password authentication rule.
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© 2017 Concentrix Corporation Confidential
How to Access the Change My Password Module
1. Go to this link: https://pwdtool-global.concentrix.com
2. Click the Change My Password module.
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Click the icon to open the
Change My Password user
guide.
© 2017 Concentrix Corporation Confidential
Parts of the Change My Password
1. Username
This allows a user to enter their Single Sign-
On(SSO) / Office 365 username. The format
should be firstname.lastname.
Ex. john.doe
2. Old Password/Temp Password
This allows a user to enter their old
password / temporary password given by
the authorized person of Concentrix.
Ex. abC!23
3. New Password
This allows the users to enter their new
password. As per ITSS_005 Concentrix
Corporate Information Technology
Standard, Password Policy Requirements
must meet the following:
• Contain a mix of alphabetic and non-
alphabetic characters (numbers,
punctuation or special characters) or a
mix of at least two types of non-alphabetic
characters.
• Not contain the user-id as part of the
password.
• Be changed at least once every 90 days.
• Not be reused until after at least eight
iterations.
• Be set to an expired state upon initial
issuance or reset, if system or support
personnel are aware of the password
content.
Ex. abC!23
4. Confirm PasswordThis allows a user to re-enter their password
for password verification.
Ex. abC!23
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© 2017 Concentrix Corporation Confidential
Parts of the Change My Password
4. Captcha Code
This is a program that protects websites against
bots by generating and grading tests that
humans can pass but current computer
programs cannot.
Ex. HwhCt9
5. Code Field
6. Click here for different image link
This allows a user to regenerate a new captcha
code.
7. Confirm Button
This button allows a user to change their
password based on their new password.
This allows a user to enter the generated captcha
code.
Note: This is a Case Sensitive
Ex. HwhCt9
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© 2017 Concentrix Corporation Confidential
How to Change Password
1. Enter your Username.
2. Enter your Old Password / the
generated Temporary Password using
the reset feature.
3. Enter your New Password.
Ex: CoNcEnTrix123!43!
4. Re-enter your new password in this
field.
5. Enter the generated Captcha code.
Ex: HwhCt9
6. Click the Confirm button.
Note: This link will generate a new
Captcha code.
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© 2017 Concentrix Corporation Confidential
How to Change Password
7. Enter your feedback in the textbox and
click the Send Feedback button or
simply click the No Thanks button.
Note: This pop-up message appears
whenever the changing of password is
successful.
Note: This will only appear whenever the
user clicks the Send Feedback button .
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Error Messages (Change My Password)
This error message appears whenever the user clicked the Confirm button
without filling the required fields. Each required field has its corresponding
error label. Please see the screenshot for the error label examples.
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© 2017 Concentrix Corporation Confidential
Error Messages (Change My Password)
1. Account is Disable – this only appears when the user is tagged as
resigned in the Active Directory.
• Active Directory is a centralized and standardized system that
automates network management of user data, security, and
distributed resources, and enables interoperation with other
directories. The personnel in charge for tagging are the IT Team.
2. Account is LockedOut – this error label appears when the user
entered a wrong password on the fifth attempt. Once the account is
Locked out the user needs to request for password reset.
3. Invalid Password – this displays the number of wrong password
attempts.
4. User and Password do not match – this means that the system
cannot connect to Global Active Directory.
Old Password / Temp Password Error Label
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© 2017 Concentrix Corporation Confidential
Error Messages (Change My Password)
1. Password is too short – this means that the entered new
password is below eight characters.
2. Password is too long – this means that the entered new
password exceeds twenty characters.
3. Password must include at least one letter – this means that
the user needs to input at least one letter.
4. Password must include at least one number – this means
that the user needs to input at least one number.
5. Password must include at least one CAPS - this means that
the user needs to input at least one Caps Lock letter.
6. Password must include at least one symbol – this means
that the user needs to input at least one symbol.
New Password Error Label
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© 2017 Concentrix Corporation Confidential
Error Messages (Change My Password)
This error label appears whenever the entered
password didn't matched to the entered new password.
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© 2017 Concentrix Corporation Confidential
Error Messages (Change My Password)
This error label appears whenever the user
forgot to enter the Captcha code.
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© 2017 Concentrix Corporation Confidential
Error Messages (Change My Password)
This error message appears whenever the
requester misspelled the Captcha code.
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© 2017 Concentrix Corporation Confidential
Error Messages (Change My Password)
This warning message appears whenever the system
cannot connect to Global Active Directory.
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© 2017 Concentrix Corporation Confidential
THANK YOU
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