CHANGE…IT HAPPENS

Quality Care Community Conference XIII

December 13, 2012

Rodney Brown

Consultant, Labor Management Project

Maria Charles

Consultant, Labor Management Project

Today’s Facilitators

Welcome

PARTICIPANT TIMELINE

1970 1980 1990 2000 2005 2010 2012

Please line up according to the YEAR you began

working in Healthcare

WHAT HAS STAYED THE SAME?WHAT HAS CHANGED?

WHAT

IMPACT

HAS THIS

HAD,ON

YOU?

What impact has this had on care delivery?

THREE PHASES OF CHANGE

EndingNeutral

ZoneNew

Beginning

PHASE ONE OF CHANGE

Ending

The Ending or Saying

Goodbye:

Letting go of the comfort and

safety of the past and their old

way of doing their jobs.

(The comfort zone)

PHASE TWO OF CHANGE

Neutral Zone

The Neutral Zone:

Navigating the uncertainty

between what was and the

emergence of the new rules

of the road.

(This is a high risk-high

uncertainty zone.)

PHASE THREE OF CHANGE

New Beginning

The New

Beginning:

Accepting and

operating

effectively in the

new changed

environment.

(Creating a new

comfort zone)

THREE PHASES OF CHANGE

EndingNeutral

ZoneNew

Beginning

People working in

environments

engaging in

change must

progress through

all three of these

phases or zones

to achieve the

desired outcomes.

“It isn’t the changes that do you in, it’s the transitions. Change is situational, transition

is the psychological process people go through to come to terms with the new

situation. Change is external, Transition is internal”

William Bridges

Evaluation