2 0 0 9 A N N U A L R E P O R T

CHANGING LIVES...

VisionCopley envisions a community with wellnessat its core and clear access to a comprehensivecontinuum of quality care.

Our MissionCopley Hospital is a not for profit health careprovider whose purpose is to improve thehealth status of the people of the communityby providing the highest quality of care regardless of ability to pay.

Our Core Values• Compassion and respect for human dignity• Commitment to professional competence• Commitment to a spirit of service• Honesty• Confidentiality• Good stewardship and careful administration

Picture on the cover: Megan LaCasse, Elmore and members of Copley’s OR TeamL-R: Pam Stengel, RN; Terry Phillips, RN; Denise Marcoux, RN; Maggie Flynn, RN; Fran Roy, RN and Susan Menne, RN

"Tearing your ACL is not something anybody wants to gothrough, especially not your senior year of high school. Butluckily I had so many wonderful people along the way tohelp me and make things go as easily as possible. I want tothank everybody who has helped me throughout my entireordeal, from the initial diagnosis right up through post-opphysical therapy. My surgery went much better than Icould've ever imagined; everybody made sure that I wasmore than comfortable. The staff at Copley are not onlyexcellent and professional, they are genuinely friendly, kind,and make patient care a priority. Under much different circumstances, I'd love to go back again!"Megan LaCasse,Elmore

“While on vacation from Florida I experienced your ERstaff as well as orthopedic surgery the next day. We havenever experienced such professional, efficient and personalcare. Everyone was so helpful. Copley is Vermont’s bestkept secret. Thanks to everyone for taking care of us. Wecouldn’t have found better care anywhere in the county!”Ken and Deb SmithVenice, Florida

“Having never been in Copley Hospital’s EmergencyDepartment, I was (and am) totally impressed by the levelof care and expertise I received. Copley Hospital obviouslyhas a phenomenal team of health care professionals and Ifeel very fortunate indeed that I ended up there.”Tessa MilnesStowe

“The care I got was excellent. My family was treated with as much respect and friendliness as I was; that is very important to me.”Pauline BoyceWolcott

“Copley’s Staff was very professional and informative. Thenurses and anesthesiologist were caring. They gave me, as apatient, a feeling of confidence. I was given good information, good advice, I knew what to expect. I’vealready told a number of people to go to Copley if theyhave a problem.”Clark MaserGreensboro

“The nurse was very considerate and the doctor listened. Iexplained my injury and the doctor treated me, giving meownership of my recovery. The way I envision personalhealth care to be conducted.”Myrna LockeHyde Park

CHANGING LIVES...

ONE PATIENT AT A TIME

Registered Nurses Karen Willett

and Dave Deciucies

MEGAN’S STORY

4

Copley Health Systems leads in providing lifelongcare that is comprehensive and well known for its quality. Our mission is to provide a range of sustainable services and programs that meet theevolving health care needs of our patients with thehighest quality of care regardless of ability to pay.Simply put, Copley changes lives.

We are pleased to present our 2009 Annual andCommunity Benefit Report. It provides a snapshotof how Copley contributes significantly to thehealth and well being of our community.

Clearly it has been a challenging year for all of us. As a small Critical Access Hospital, it is a challengeto improve productivity measures when volumes fluctuate. The volume of inpatients, surgical cases and ambulatory care clinic visits were down, whileemergency visits and ancillary referral servicesremained strong. The implication of these results is

that consumers were reluctant to have elective procedures performed in these uncertain economictimes. The Critical Access Hospital designation wascreated by the federal government to protect ruralhospitals. The program provides additional federalfunding to offset the impact relatively small volumefluctuations have on the fixed costs of care. Even

with this understanding, Copley feels obligated tofocus heavily on containing costs and improvingoperating efficiency. Regulatory changes and continued reductions in reimbursement will continue to challenge Copley as well as all hospitalsin the state.

The following financial reports demonstrate ourcommitment to investing resources efficiently andeffectively. Copley continues to evolve to meet theneeds of the community. FY2009 brought manypositive changes, including: establishing Vermont

Shared Services Network, a unique regional partnership among hospitals; offering a new alternative to knee replacement surgery; launching a Hospitalist program; welcoming three new physicians; and piloting a Workplace WellnessProgram with area businesses. We also broke groundfor an expanded Utility Plant and finalized plans tocreate a second Sleep Study Clinic. These plansinclude renovating portions of our OutpatientServices Center to increase efficiency and access to outpatient services.

Copley’s patient satisfaction scores continue toexceed state and national rankings. And while volume may have been down, consider Copley provided for more than 12,600 emergency roomvisits, more than 330,000 diagnostic tests, 1,850

surgeries and more than 7,600 outpatient clinic visits this past year. Our Wellness Center helped people manage their diabetes, learn to make healthyeating choices and generally improve the quality oftheir lives. The numbers come to life in this reportwith testimonials provided by neighbors whose liveswe’ve changed. It is a demonstration of the commit-ment and leadership of our medical staff, employees,board of trustees, volunteers and community partners.

We are thankful for your support which enables usto continue to provide expert, compassionate care and contribute significantly to the health and wellbeing of our community. It is our privilege to beyour health care provider.

Sincerely,

Melvyn PatashnickPresident & CEO

TO OUR COMMUNITY

Jan RoyBoard Chair

Joel Silverstein, MDMedical Staff President

6

Over a year ago, Beth Conner of Morrisvillelearned she had diabetes. She was “floored” andwanted to learn more about the disease. Beth’sphysician recommended Copley Hospital, whereshe met with our team of diabetes educators atCopley’s Wellness Center and, as Beth puts it,“learned how to take control of my diabetesthrough education.”

When Beth was diagnosed with diabetes, her A1Cwas 10.1; a non-diabetic range is 4-6. The A1C is a blood test that measures your average bloodsugar. Beth was determined to not let her diagnosis get her down. She embarked on alifestyle improvement program that within threemonths brought her A1C down to 5.2 – a rangethat she continues to be at today.

“I feel like a new person,” says Beth. “Learningyou have diabetes doesn’t mean you have tochange your entire life – just your lifestyle. Havingdiabetes is figuring out works for you. It’s learninghow to live your own healthy balanced life.” Bethnot only lowered her A1C to a healthy range, shehas also lost 80 pounds and is within 20 pounds ofher total weight loss goal.

5

Quality Care close to home Copley Hospital provides a unique blend of quality, compassionate, personalized, state-of-the-art medical care in a small, warm, friendly environment. For more than 75 years, Copley hasdefined itself as a not-for-profit provider of healthcare, governed by patient-centered values and supported by the community. The Hospital worksdiligently to carefully and efficiently allocate limited resources to provide access to the latestadvances in healthcare, from competent, caringstaff with state-of-the-art equipment. We providemore than essential services to our community’soverall health; as one of the largest employers inthe area, Copley contributes to the quality of lifeof every single resident.

Our Core Services

• Primary Care – including laboratory services and diagnostic imaging (x-ray, MRI, CT, ultrasound).• Women’s and Children’s Services - with more than 250 births in our Birthing Center per year.• General Surgery –a wide spectrum of surgical care including cancer (biopsies, breast, colon, melanoma), gallbladder and hernia, colorectal, trauma care, skin lesion removal and more.• Emergency Services - the area’s resource forurgent care, trauma care and critical stabilizing care in life-threatening emergencies.• Orthopedics – offering the latest in orthopedic surgery technology and the newest techniques with a focus on minimally invasive surgery.

As health care evolves, so too does Copley. Wecontinue to mirror the national trend toward providing more outpatient services. Our collaborations with Community Health Servicesof Lamoille Valley (CHSLV), Fletcher Allen Health

MEETING THE NEEDS OF OUR COMMUNITY 24 HOURS A DAY,

7 DAYS A WEEK, 365 DAYS A YEAR

BETH’S STORY

Copley’s Diabetes Education includes:• 1:1 consultations• Living with Diabetes Classes• Research, medication & strategy updates to providers • Workplace Wellness Screenings• Free monthly community screenings

Nancy Wagner,RD and Loretta Schneider, RN,Certified Diabetes EducatorsCopley Hospital’s Wellness Center

John Kaeding, MDChief of Emergency Medicine

Nancy Natvig, RN, CENDirector of Emergency Services

Beth Conner with a photo of herself before she had her diabetes under control.

Copley’s Birthing Center offers personalized supportive care including a“birthing tub.” L-R Registered Nurses Lori Dupuis, Sue Fitzgerald,

Steffany Mosley and Wendy Andres

7

Care, North Country Hospital, Champlain ValleyCardiovascular Associates, and other practicesmeans Copley provides access to specialists close tohome, supported by the expert, compassionate careof Copley’s nursing and clinical services. We alsohave satellite clinics providing RehabilitationServices in Stowe and Hardwick.

Focusing on Wellness Encouraging Wellness continues to be at the core of our mission. We have been providing healthy living education, classes and screenings outside thehospital’s walls for a number of years and we continue to develop and expand our outreachefforts. In 2009, we grouped our outreach effortsunder one roof: Copley Hospital’s Wellness Center,located on Farr Avenue, behind the Hospital. TheCenter houses several nurses, diabetes educatorsand two “quit smoking” coaches with a focus on

wellness/prevention and education to help peoplepersonally manage their health.

Copley’s Wellness Team worked with area preschool and elementary schools, providing education on nutrition, keeping your heart healthy and the importance of hand washing. Area schools we worked with this past year include Hyde Park Elementary, CambridgeElementary, Hardwick Elementary, WolcottElementary, Eden Central School, StoweCooperative Nursery and Albany Preschool. Copley also worked with local senior living facilities and churches to offer free blood pressureand blood sugar screenings in the community as well as workshops and discussions on topics pertinent to our community’s aging population.Copley’s Wellness Center also offers 1:1 quit smoking support and diabetes management.

CHANGING LIVES...

BY FOSTERING A HEALTHY WORKFORCE

“This health assessment puts things in perspective. It’s harder to ignore things when you see it in black and white.”Manufacturing Solutions, Inc. Employee

For many years local businesses have called uponCopley to provide on-site screenings, health fairsand seasonal flu vaccine clinics. In fact, Copleyworks with more than 30 local employers andcontinues to expand its wellness offerings.

In 2009, Copley’s Wellness Center, in collaboration with the Union Bank andManufacturing Solutions, Inc., piloted theWorkplace Wellness Program. This program isdesigned to motivate healthier lifestyles foremployees, and provide a healthier workforce for employers. The comprehensive program utilizes group and 1:1 health coaching and theconfidential computerized Health Assessment. Itencourages employees to take ownership of theirown health by identifying behaviors such asunhealthy eating, tobaccos use and inactivity thatlead to chronic illness.

“Copley offers a first class program. We have been working with the hospital’s wellness center for the pastseveral years offering a variety of screenings toour employees. More recently we added the computerized health assessment tool. Theinvestment has proven invaluable – thegoal is healthier employees and a healthierbottom line. We look forward to a longterm relationship with Copley asUnion Bank advances our wellness program.”

Jeff CoslettSenior Vice President for Human Resources and Branch Administration

Worksite health screeningsare an affordable highly effective way toencourage employees toimprove their own health.By aggregating the data from the healthassessment, each employercan develop educationalplans and opportunities toaddress the health risks oftheir specific workforce. The aggregated data fromacross the county also enables Copley to begintracking the impact of our wellness efforts.

You can learn more about Copley Hospital’sWellness Center by calling 888-8369 or online at copleyvt.org.

Quitting smoking is probably the most difficulttask anyone could ever undertake. I had been aone pack per day smoker for 15 years. I learnedthat Copley had a program for smokers whowanted to quit and I made the decision to meetwith one of their quit smoking coaches to seewhat kind of help was offered through the pro-gram. With Copley’s help, I planned out my roadto quitting. They had tools to help me learn aboutmy habit and identify triggers, plus strategies to

help occupy my mind and hands during cravings. Iwas very excited and nervous to go through theprocess, but I knew I had to. I reached my quitdate, and I quit. Unfortunately two weeks later, Ibegan smoking again. My quit smoking coachhelped me realize that a lot of times it takes morethan one attempt. It took a little time, but oncemore I made the decision to quit and my husbanddecided to join me his time.

I am now 2½ years smoke free, and so is my husband. We feel better than we have ever felt,and we are so very proud to be non-smokers. Weknow that we do not want to ever smoke again,and we’re confident that we won’t. We were provided all of the right tools to be successful.Although it was difficult at first, it actually did nottake very long to get through the tough part. Weare so grateful to be set free from the chains ofnicotine, and we appreciate all of the help that wereceived from Copley’s quit smoking program.Treva Southworth

Scheduler, Mansfield Orthopaedics,a practice of Copley Hospital

TREVA’SSTORY

Union Bank’s Jeff Coslett withCopley’s Wellness Center’s Linda Shaw, RN.

Mansfield Orthopaedics at Copley First toOffer Patient Specific Knee ImplantsBryan Huber, M.D. was the first orthopedic surgeonin Vermont to introduce two new minimally invasive procedures utilizing patient-specific, custom-designed knee implants. Utilizing theConforMIS iForma™ and the iDuo™ implants, theprocedures use advance technology that converts catscan (CT) and magnetic resonance imaging (MRI)data into personalized implants designed to

conform to the unique structureof the patient’s joint.Customizing the implants to apatient’s anatomy makes for aless traumatic procedure,which in turn reduces surgical and recovery times.

Vermont’s first mini resurfacing of an arthritic kneewas also introduced by Mansfield Orthopaedics at Copley Hospital. The minimally invasive procedure resurfaces only the damaged part of thepatient’s knee. This new approach is far less invasiveand less expensive than a traditional knee replacement surgery.

Community Hospitals Form CollaborativeCopley Hospital, Gifford Medical Center andPorter Medical Center created the not-for-profitVermont Hospital Shared Service Network(VEHSSN). The three critical access hospitals created the organization to enhance clinical andsupportive services and reduce costs as permitted bylaw. Among the areas of collaboration VEHSSN isexploring are: the joint negotiation and purchase of

10

THE YEAR IN REVIEW

Copley Health Systems Trustees and FoundationCommittee members joined in the groundbreakingfor Copley Hospital’s new Utility Plant expansion.Pictured are (l to r) Trustees David Yacovone, Jan Roy,Copley Health Systems President Mel Patashnick,

Trustee Elizabeth Rouse, Foundation Committee members Polly Manosh and Henry King and TrusteeDana Wildes. The $1.9 million dollar plant housestwo new boilers, and marks the start of a threephase facility renovation.

One word describes FY09 for Copley Hospital: Groundbreaking.

health insurance for the hospitals’ staff and familiesto reduce costs; shared service opportunities withinformation technology, allied health professionaland physician staffing and recruitment; and identifying other opportunities to enhance service,quality and/or productivity.

Therapist of the YearSteve Cothalis, a respiratory therapist at CopleyHospital, was honored with the Therapist of the YearAward by the Vermont/New Hampshire Society forRespiratory Care. Steve, a respiratory therapist fornearly 30 years, coordinates ourmonthly “BreatheEasier” supportgroup for people with chronic pulmonary disease.

Electronic Health RecordsCopley has a strong vision for the future that focuses on access to the health record across thecommunity from Primary Care Physician, toSpecialist, to Copley Hospital and reaching out topartner hospitals and health care providers. Copleyconducted a hospital-wide Information Technologyaudit as the first step in coordinating a hospital wide initiative to implement anElectronic HealthRecords system. Inaddition, we welcomedInformatics ClinicianPatrice Knapp, RN.Patty works closelywith Patient CareServices and Information Technology (IT) and isinstrumental in our ongoing adoption of electronichealth and medical records, ensuring computerizedsystems are consistent with professional standards ofclinical practice.

Improvements in Patient Care Copley is now providing peripherally inserted central catheter (PICC lines) using new UltrasoundImaging Equipment. A PICC line is a long thintube that is inserted into a vein in the arm abovethe elbow and below the shoulder. The catheter isthen moved through the body via veins until its tipreaches the superior vena cava, one of the centralvenous system veins that carry blood to the heart.The PICC can be left in for weeks or months andis used for prolonged intravenous therapy, such aschemotherapy, so a patient can avoid the prick andpokes of starting a new IV for each session. Theyare also used for patients with veins that are difficultto access. We are grateful to the Lucy NesbitCharitable Fund for funding the purchase of thenew Ultrasound equipment.

Providers in the Emergency Department now use a GlideScope to get a clear, real-time view of thepatient’s airway. The scope uses a high resolutioncamera and color monitor to facilitate intubation.“It is extremely useful forrestricted or small airways, allowing for bothnormal and restricted views,”explains Nancy Natvig, RNand Copley’s Nurse Directorof Emergency Services.

Greening UpCopley continues efforts to reduce our environmental footprint. We are now utilizing LED(light-emitting diode) lights in our parking lots andare testing lower watt bulbs for indoor use. All ofthe scrap metal from our utility plant constructionis being recycled. We continue to use china and silverware for our Nutritional Services, offering recyclable food containers only if requested. Ourstaff is doing a good job of recycling as many materials as possible.

Eric Mullins, MD and Bryan Huber, MDMansfield Orthopaedics

Therapist Steve Cothalis being congratulatedby Greg Ward, Senior Director

of Clinical Services.

Conrad Garven, IT Director withInformatics Clinician Patty Knapp, RN

and Jaimie Welcome, RN.

Registered Nurses Nancy Natvig andDorothy Cook assisting Dr. JohnKaeding with the GlideScope.

11

Regular, ongoing check-ups are vital to your health.Regular check-ups are also vital to Copley Hospital;it is how we measure the quality of care we are providing to our community.

We collect and submit data to the Centers forMedicare and Medicaid Services (CMS) regardingappropriate core measures of care for inpatients withcertain medical conditions or surgical procedures.These measures are research-based guidelines thatrepresent widely accepted standards of care.

12

Communicationwith Nurses

90

45

022.5

67.5 81 79 75 85 83 79 73 70 62 77 73 69 70 65 60 75 76 71 59

52 55

88 86 81 72 69 66 78 72 69

Communicationwith Doctors Responsivenessof Hospital Sta PainManagement Communicationabout Medicine Cleanliness ofHospitalEnvironment Quietness ofHospitalEnvironment OverallRating ofHospital Willingnessto Recommendthis HospitalDischargeInformation

Communicationwith Nurses

90

45

0

22.5

67.5

8179

75

8583

79

7370

62

77

73

69 70

65

60

75 76

71

59

5255

88 86

81

7269 66

78

7269

Communicationwith Doctors

Responsivenessof Hospital Sta

PainManagement

Communicationabout Medicine

Cleanliness ofHospital

Environment

Quietness ofHospital

Environment

OverallRating ofHospital

Willingnessto Recommend

this Hospital

DischargeInformation

Heart Attack CareHeart Failure CarePneumonia CarePreventing Complications from Surgery

Oct. - Dec. 2008

No Cases100.0% 88.7% 95.8%

April - June 2009

July - Sept. 2009

2008 State

Average

2008 National AverageJan. -

March 2009100.0%100.0% 90.3%

100.0%

100.0%95.5%

89.7% 81.8%

100.0%94.4%

100.0% 93.2%

95%85%

83% 86%

91%82%

82% 80%

Heart Attack CareHeart Failure CarePneumonia CarePreventing Complications from Surgery

Oct. - Dec. 2008

No Cases100.0% 88.7% 95.8%

April - June 2009

July - Sept. 2009

2008 State

Average

2008 National Average

Jan. - March 2009

100.0%100.0% 90.3%

100.0%

100.0%95.5%

89.7% 81.8%

100.0%94.4%

100.0% 93.2%

95%85%

83% 86%

91%82%

82% 80%

Ambulatory SurgeryEmergency Department

Inpatient UnitsObstetrics

Components of CareRespect & Caring

Information/Communication Sharing

Coordination of CareInvolving Family

Q1/2009Oct. 08-Dec. 08 Q2/2009Jan. 09-Mar. 09 Q3/2009Apr. 09-June. 09 Q4/2009July 09-Sept. 09 TargetIndicator Compared to hospitals in PG database performing 7000-9000 proceedures annuallyCompared to all EDs in critical access hospitals in PG database

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

90.6%88.1%

90.0%86.6%

89.4%

92.0%94.1%

88.4%

89.1%87.5%

90.8%90.4%

90.3%

93.5%94.1%

89.9%

92.2%84.1%

89.3%92.6%

89.9%

92.2%93.8%

91.1%

94.5%88.2%

91.0%90.7%

91.7%

92.9%92.9%

91.9%

91.8%87.5%

88.1%88.1%

88.6%

91.6%91.4%

88.6%

Ambulatory Surgery

Emergency Department

Inpatient Units

Obstetrics

Components of Care

Respect & Caring

Information/Communication Sharing

Coordination of Care

Involving Family

Q1/2009Oct. 08-Dec. 08

Q2/2009Jan. 09-Mar. 09

Q3/2009Apr. 09-June. 09

Q4/2009July 09-Sept. 09 TargetIndicator

Compared to hospitals in PG database performing 7000-9000 proceedures annually

Compared to all EDs in critical access hospitals in PG database

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

Compared to all Inpatient in all Vermont hospitals in PG database (13 of 14)

90.6%

88.1%

90.0%

86.6%

89.4%

92.0%

94.1%

88.4%

89.1%

87.5%

90.8%

90.4%

90.3%

93.5%

94.1%

89.9%

92.2%

84.1%

89.3%

92.6%

89.9%

92.2%

93.8%

91.1%

94.5%

88.2%

91.0%

90.7%

91.7%

92.9%

92.9%

91.9%

91.8%

87.5%

88.1%

88.1%

88.6%

91.6%

91.4%

88.6%

QUALITY - THE

CORE OF OUR CARE

“Copley’s commitment to continuously monitor and improve the quality of care – and the care with which we give it – is demonstrated across all departments and disciplines. Members of clinical and non-clinical departments work together on Teams to systematically advance our quality and patient satisfaction initiatives. Their hard work and devotion has produced positiveresults in our Core Measures and Patient Satisfaction scores.”Laura ColeDirector, Quality Management

Core Measures

Hospital Consumer Assessment of Healthcare Providers and Systems October 1, 2008 to September 30, 2009

Patient Satisfaction Scores from Press Ganey

Measuring how patients evaluated their Copley experience allows us to improve and also recognize staff foroutstanding performance. We monitor our patient satisfaction through the Hospital Consumer Assessment ofHealthcare Providers and Systems (HCAHPS) and through our ongoing work with Press Ganey Associates tosurvey our patients.

Members of Copley’s Quality Initiatives Team include Avril Cochran, RN, Director of SCU and Med Surg; Steffany Mosley, RN, Birthing Center Nurse Manager; Aaron French, RN, Senior Director of Nursing Services; Laura Cole, Director, Quality Management; Eileen Paus, RN, Infection Control Nurse; Amanda Cookson, Risk Management Coordinator; Jane Oliphant, RN, Nurse Educator;

Dan Lewis, Director of Pharmacy and Kristy Pillsbury, RN, Case Manager, Patient & Family Services.

Orthopedic Surgeons John Macy, M.D. and Eric Mullins, M.D

Source: 2008 State & National Averages: Center for Medicare and Medicaid Services' Hospital Quality Alliance: Improving Care Through Information: HospitalPerformance Report. Quarterly Data: Copley Hospital Data as Reported to Centers for Medicare and Medicaid Services as of 12/2009.

Copley Hospital State National

Good Performance Slightly Below Target Goal

Good Performance Slightly Below Target Goal

1413

Copley Hospital is committed to providing healthcare to everyone in need, regardless of their ability to pay. We never turn anyone away from our hospital or emergency room. Copley provided$822,160 in charitable care this year.

Copley’s Financial Assistance Counselors are available to help patients benefit from our financialassistance program. • We provide a discount to all patients of limited means who do not have health insurance• We assist patients whose financial situation makes it difficult to pay their bill – regardless of whether they have insurance or not• We assist patients in applying for additional assistance programs for which they may qualify. This includes applying for other federal, state andlocal programs including Medicare, Medicaid, VHAP and other local medical assistance programs.

Patients often come in to thank me personally afterI’ve helped them receive the care they need. Theyare always so delighted. One of my fondest memories is of a woman from Morrisville. When Ihelped her fill out her Copley Financial Assistanceapplication, she mentioned she wasn’t able to affordher medication, so we also filled out an applicationfor Vermont Health Access Program (VHAP). Shewas approved for both Financial Assistance with herCopley expenses and the V-Pharm prescription planwhich helped pay for her medication. I also helpedher get set up with the local Food Shelf. When Iwent to her that night to bring the food from thefood shelf, she hugged me and started crying; shesaid thank you so much. I saw her a few weeks agoand she looked so much better and she thanked meagain for my help. It was satisfying to see that shehad benefited from my help. I’m very glad that Ican make a difference in our patients’ lives.

Jennifer Peters, MDDirector, Copley Hospitalist Program

In September, 2009, we launchedour Hospitalist Service. Copley’sHospitalists are available 24 hours a day, seven days a week to care forpatients that are hospitalized.Hospitalists work closely with your primary care physician and coordi-

nate care with nursing staff and other in-hospital careproviders such as physical therapy, laboratory, dieti-cians and patient and family services. The Hospitalistenables primary care providers to spend more time intheir clinics, increasing access to care for everyone.

Dr. Peters has more than 10 years of experience as aHospitalist coming most recently from JordanHospital in Plymouth Massachusetts. A graduate ofMiddlebury College, Dr. Peters received her medicaldegree from the University of Utah School ofMedicine. She completed her internship and residency in Internal Medicine at DartmouthHitchcock Medical Center.

“I enjoy the variety of patients, illnesses and situations thatI manage at work. Every day is a little bit different, and Inever know who or what I am going to see and treat. I feel like I am constantly learning- from the patients, fromthe nurses, from other doctors, from families and from the illnesses. This learning keeps me on my toes and keeps mywork challenging and interesting.”

Dr. Peters and her family have lived in Vermont since1997. She and her family enjoy the outdoors andhave special interests in hiking, biking and skiing.

Anne Viselli, MD Gynecology and Urogynecology

Dr. Viselli joined Copley Hospital inJuly. In addition to routine well-woman care, she specializes in urinary incontinence and problemgynecologic care. She completedher residency in Obstetrics andGynecology at Women and Infants'

Hospital and her fellowship in Urogynecology andReconstructive Pelvic Surgery at the GreaterBaltimore Medical Center. Formerly a member ofthe academic faculty at Fletcher Allen Health Care,Dr. Viselli opened her private practice in Williston,Vermont Women’s Wellness, in 2005. She is a member of the American Urogynecologic Society,the International Continence Society, theInternational Urogynecologic Association and is avolunteer physician for International Volunteers inUrology, a non-profit organization committed to providing quality urologic care to developing countries.

“I’m attracted to Urogynecology because it brings all thepelvic organs together – the reproductive organs, rectum andthe bladder – in a supportive way. It enables me to treat my patient as a whole rather than just treat one part of their problem.”

Nurturing Future NursesCopley Hospital collaborates with Vermont Technical College’sNursing Program to mentor student nurses, providing themwith ability to provide clinicalpatient care under direct supervision of their clinical instructor in all areas. Copley mentored eight student nurses in 2009.

CHANGINGLIVES…

WITH ACCESS AND A HELPING

HAND

Angela GriggsPatient Account Representative

WELCOMING NEW PHYSICIANS

Angela’s Advice:• Talk with us about your situation; we’re here to help• Don’t worry about your bill; we’ll work with you• Don’t ignore your bill; talk with one of our financial counselors

ANGELA’S STORY

Genette Hoffman, RN with student nurse Cybele Joy

Honoring excellence is a long standing tradition atCopley. We are proud of our record for providingoutstanding care. Copley continues to score in thetop 5% for in patient care compared to nationalaverages. This record is due to Copley’s wonderfulstaff and their commitment to providing expertcare with a personal touch.

Each year, we honor three employees who bestexemplify our commitment to patient care andsatisfaction. Our honorees this year include:

Karin Vossler, a radiologytechnologist, was recognized with TheGoddard Family Award, an award that recognizesexcellence in a non-nursing position.Karin, known by herpeers for doing what needs to be done, is anexpert in trauma radiology. “Dependable, efficientand always smiling” is how she is described. Wethank her for her 24 years of dedication and commitment to quality care.

The nominations for “Employee of the Year,”Copley’s most prestigious award, are driven bystaff. Wendy Kruger, our Quality ManagementCoordinator, was honored as Copley’sEmployee of the Year. Wendy is dedicated,helpful, and always willing to help other staffwithout compromising her own workresponsibilities. Copley President MelPatashnick praised her, saying “Wendy isthorough and accurate with her work andenjoys taking on challenges.”

Andrew Duff, RN in Emergency Services, waspresented with the Edward French Memorial.Medical Staff President Dr. Joel Silversteindescribed the award as one of true honor as theMedical Staff elected years ago to remember Dr. French with a nursing award that recognizedexemplary caring,competence andclinical skills. Dr.Silverstein extendedgratitude to Andrew,saying “We appreciateall that you do for your patients, the EmergencyTeam and for taking care of us, the doctors.”

Congratulations Karin, Wendy, and Andy!

15

AnesthesiologyCopley Hospital Practice

Joan Fox, CRNA Susan Lawlor, CRNA Mirjam McCormack, MDColleen Parker, MD

CardiologyChamplain Valley CardiovascularAssociates

Kevin T. Carey, MDWalter Gundel, MDSteffen Hillemann, MDJanet Kirwan, MDAdam Kunin, MDJoseph Winget, MD

DentistryBirchwood Dental Associates

Murray Diner, DDS

DermatologyFletcher Allen Health CareDermatology

K. Schwarzenberger, MDChristine Sowle, PA

Diabetes Educators Copley Hospital Practice

Loretta Schneider, RN, CDENancy Wagner, RD, CDE

Emergency MedicineCopley Hospital Practice

Liam Gannon, MDJacqueline Goss, PAPatrick Heaghney, MDJohn Kaeding, MDNeil Nigro, MDCharles Osler, FNPJames Picone, PAJoseph Subasic, MDDaniel Wolfson, MD

GastroenterologyIndependent Practice

Joel Silverstein, MD

General SurgeryGreen Mountain General Surgery

C. Dyeanne Racette, MDBrian Smale, MD

Independent PracticePatricia Jaqua, MD

Hospitalist ProgramApogee Physicians

Iulian Benetato, MDJennifer Peters, MD

Internal MedicineHardwick Health Center

Brendan Buckley, MD

Independent PracticeRobert Kozub, MD

Independent PracticeHenry Southall, MD

NeurologyNeurology Clinic

Jean Marie Prunty, MD

Nurse MidwiferyThe Women’s Center

Jackie Bromley, CNMMarjorie Kelso, CNM

Obstetrics/GynecologyIndependent Practice

Fred Rossman, MD

Vermont Women’s WellnessAnne Viselli, MD*

*Gynecological and Urogynecology only

OncologyFAHC/Copley Hospital OncologyOutreach Clinic

Julie Jae Olin, MDLiesl Steiner, NP

OphthalmologyIndependent Practice

Mark Iverson, MD

OptometryIndependent Practice

David Garbutt, OD

Orthopedics & Sports MedicineMansfield Orthopaedics, a CopleyHospital Practice

Laura Drenen, APRN-BCRobert Feinberg, PA-CBryan Huber, MDRichard James, MDEric Mullins, MDNella Wennberg, PA-C

Otolaryngology (Ear, Nose & Throat)Independent Practice

Paul Julien, MD

Pain ManagementIndependent Practice

Anne Vitaletti-Coughlin, MD

PathologyIndependent Practice

John Mech, MD

Vermont DermatolpathologyCatherine Antley, MD

PediatricsRyder Brook Pediatrics

Sarayu Balu, MD

PsychiatryBehavioral Health (CHSLV)

Judith Nepveu, MD

PulmonologyNorthern Vermont Center forPulmonary/Sleep Medicine

Veronika Jedlovszky, MD

RadiologyVermont Radiology

Richard Bennum, MDHartley Neel, MDCandice Ortiz, MDRobert Smith, MD

Rehabilitation ServicesAll Copley Hospital Practices

Copley HospitalHardwick Physical TherapyMansfield OrthopaedicsStowe Physical Therapy

RheumatologyFletcher Allen Health CareRheumatology

Nicole Hynes, MD

Sleep LabNorthern Vermont Center forPulmonary/Sleep Medicine

David Alsobrook, MDLisa Ahlemeyer, PA-C

UrologyGreen Mountain Urology, Inc.

Betsy Perez, MDWynne Kirschbaum, PA

Family PracticesHardwick Health Center (NCHC)

Mark Lichtenstein, MDSarah Morgan, MD

Johnson – Independent PracticeChristine Malcolm, FNPPaul Rogers, MD

Morrisville Family Health Care(CHSLV)

Kim Bruno, MDDavid Coddaire, MDCheryl Holton, FNPPhilip Kiely, MDDavid Roy, MD

Morrisville – Independent PracticeGary Waring, MD

Stowe Family Practice (CHSLV)David Bisbee, MDClea James, MDPatrick Keith, MDKatherine Marvin, MDMelissa Volansky, MD

PHYSICIAN DIRECTORYAND SERVICES

Wendy Kruger, QualityManagement Coordinator, celebrates her Employee of the YearAward with Copley President Mel Patashnick.

Karin Vossler, Radiology Technologist,was given our Goddard Family Awardfor Excellence by Dr. Joel Silverstein.

AWARDS FOREXCELLENCE

Dr. Joel Silverstein congratulates Andrew Duff, RN for winning the Edward French Memorial Award forOutstanding Care and Service.

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40 Years of Service: Jean Williams Central Supply Tech, Hardwick

35 Years of Service: Peter Kramer, PTMorrisville

30 Years of Service: Shelley Boivin Central Supply Tech, Hyde Park

Mary BoycePhlebotomist/Receptionist, Hyde Park

20 Years of Service: Janice Borg, LPN Morrisville

Laura Denton, LNAStaffing Coordinator/House Service Aide, Craftsbury

Susanne Fitzgerald, RN,Wolcott

Connie Hamel Site Manager and Resident ServicesCoordinator – Copley Terrace,Hyde Park

Kathy Parsons Radiology Technologist, Jeffersonville

Beverly RyderPatient Account Representative,Morrisville

Linda Shaw, RN Wellness Center Manager, Wolcott

15 Years of Service: Jane BuonannoTranscriptionist, Wolcott

Robert CrumHousekeeper/Security, Hardwick

Donna Peake, LNA House Service Aide, Hyde Park

Susan Reed, RN Jeffersonville

10 Years of Service: Sarah BlackTranscriptionist, Morrisville

Scott Carruthers, RN Eden

Elizabeth Daniels, RNIrasburg

Patricia Driscoll, PA Stowe

Abigail EarlePharmacy Technician, Eden Mills

Margaret Higgins, PTStowe

Alton IngallsHousekeeper/Security, Johnson

Wendy Kruger Quality Management Coordinator,Hardwick

Angela Lamell Senior Accountant, Johnson

Jane Oliphant, RN Nurse Educator, Wolcott

Terry Phillips, RN Stowe

Karen Rhodes, RN Clinical Administrative Supervisor,Morrisville

Carole Russell Legal CorrespondentRepresentative, Hyde Park

Cathryn Wright Activities Director/ServicesCoordinator - Copley Woodlands,Waterville

Bonita Wyman Sous Chef, Hyde Park

5 Years of Service: Kim Austin Puleio Social Worker, Hyde Park

George Bakker, RNWorcester

Patricia Cornock, RNMorrisville

Patrick DiDomenico Front Desk, Stowe

Mary Doonis, RN Johnson

Leslie Foltz Medical Staff Coordinator, Wolcott

Bethany Fox, RN Clinical Administrative Supervisor,Jericho

Nicholas GarvenHousekeeper/Security, Morrisville

Emily Gilbert Transcriptionist, Hyde Park

Patrica Halpern Reiss, RNWaterbury Center

Laurie Hanson, RNMontpelier

Jenny HastingsHousekeeper/Security, Hardwick

Sandra HoagLab Aide, Johnson

Deborah Ingalls, LNA Eden

Ronald JuddHousekeeper/Security, Hyde Park

Lawrence King Network Administrator, Swanton

Amanda Locke Food Service Aide, Hyde Park

Leslie Martin Unit Coordinator, Irasburg

Mirjam McCormack, MD Anesthesiologist, Morrisville

Daniel Moeck Grounds Worker, Stowe

Erin Niles, PTCardiac PractitionerEden Mills

Heidi Richard OR Scheduler, Hardwick

Albena Serguiev, RNCraftsbury

Moriah StokesWaitstaff/Utility -Copley Woodlands, Morrisville

A hospital is only as good as its staff. Our staffdemonstrates every day their expertise and dedication to providing outstanding care to all. In 2009, we honor these employees for their outstanding commitment.

CHANGING LIVES...

WITHLACINg UP

FOR CANCER

LACiNg Up For Cancer, the annual walk-a-thonfor the Lamoille Area Cancer Network, is an eventthat touches many within the Copley family aswell as our community. Copley Hospital has beenan integral part of the event since its inception.“It is a signature event for both the hospital andour staff,” says Copley President Mel Patashnick.

In addition to providing financial and in-kind support, many of the hospital employees and theirextended families support the walk in a variety ofways. An event this size demands dedicated coordinators, organizers and on-site contacts. You’llrecognize many Copley faces serving in these rolesas event planners, guest speakers, food servers, crewfor site set-up, maintenance and tear-down, facepainters and the cooks responsible for the deliciousbrick oven pizza served at the event.

Many more Copley employees participate inteams, walking in support and honor of lovedones. Copley’s presence is not only evident to theoverall walk, it is gratifying and inspiring to watchas survivors and their families reunite with hospitalphysicians and nursing staff.

More than 60 Copley staff support this important community event and Copley Hospital continues to be an official sponsor. The event raised $134,000 to assist cancer patients in the Lamoille Area.

CELEBRATING OUR STAFF’S COMMITMENT TO

SERVING OUR COMMUNITY

Jean Williams being recognized for 40 years of service with Melvyn PatashnickPresident & CEO

Counterclockwise from the top: Sue Alexander, LNA, Denise Marcoux,RN; Mansfield Orthopaedics MedicalAssistant Hallie Barney with Dr. GlenNeale; Health Information Management’sDeanna Heath

Our beautiful hula girls: Joyce Tenney, LNA; Sandy Grace,RN; Bonnie Marshall, ACUReceptionist; Margaret Walker,Radiology Technologist and Sue Alexander, LNA.

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June Allaire, Gift ShopHelen Anderson, HospitalPat Ainsworth, HospitalAnne Atherton, Gift ShopRosemary Arnold, Hospital and Second ChanceLorraine Bailey, Second ChanceAdina Barron, HospitalJudy Bolio, Gift ShopJulie Bourne, Gift Shop and Second ChanceJune Boudreau, Second ChanceWanda Bradford, Second ChanceBenjamin Brayton, Gift ShopElinor Brayton, Gift ShopJoan Brown, Gift ShopLinda Brown, HospitalMolly Brown, Second ChanceSue Burrill, Gift ShopBetty Busch, Hospital

April Cady, Second ChancePhilip Camley, HospitalJoan Camp, Gift ShopLinda Cannon-Huffman, HospitalAlice Chase, Gift ShopJoan Churchill, Second ChanceFlorence Ciccolo, HospitalJoe Ciccolo, HospitalMartha Clelia, Gift ShopCommon Thread Quilting GuildJennifer Cote, Second ChanceSarinthip Cote, Second ChanceDavid Davison, HospitalGretchen Damon, HospitalPricilla Draper, Second ChanceShelia Darrah, HospitalSeline Deciucies, Second ChancePhyllis Despault, HospitalBen & Buster Edwards, HospitalConnie Edwards, Second Chance

Sigrid Endreson, HospitalLilalee Fellows, Second ChanceBetty Flory, HospitalEsther Fontaine, Gift ShopElaine Foster, Second ChanceGerry Furlong, Second ChanceJudy Grosvenor, Hospital and Second ChanceJanet Gonyea, HospitalAnn Harwood, HospitalBarbara Hayford, Second ChanceJoan Hazeltine, Second ChanceBertha Hooper, Gift ShopMadeline Hooper, Second ChanceBetty Hunt, Second ChanceLois Keith, Second ChanceSteve Kennison, HospitalIlla King, Second ChanceLisa Kirk, Second ChanceScott Krueger, Hospital

Christine Laine, Second ChanceMelissa Lang, HospitalJoyce LaRow, Hospitaland Second ChanceJoyce Lawrence, Gift ShopMidge Lechevalier, HospitalAbigail, Michele and Chester Lesoine, HospitalLisa Anne Loucka, Second ChanceElvira Loyola, Gift ShopJean Lumbra, Second ChanceMac Manning, HospitalKaren Mattison, Second ChanceGabrielle McCorkill, Second ChanceFran Melcher, Gift ShopEleanor Mercia, Second ChanceDonna Merriam, Second ChancePearl Metayer, Second ChanceBill Minton, HospitalJoshua Mollander, Hospital

We are so truly grateful for the gift of volunteers.Our corps of more than 100 volunteers serve animportant role within the Copley family. Thesemen and women take great pride in their work,gaining satisfaction from performing meaningfultasks to enhance the patient experience at ourcommunity hospital.

Our Volunteers assist throughout the hospital.They are the warm, friendly faces greeting and assisting our patients and visitors at the information desk. They are an additional caring

presence to our hospitalized patients on theMedical Surgical unit, offering conversation orsimply companionship. They provide clerical assistance, assist with inventory and stocking ofmaterials, and deliver mail. In addition to time,many volunteers share their unique skills. We arefortunate to have many home knitters who keepour newborns warm with hats, booties, sweatersand blankets. In addition, many of our volunteersassist in staffing the hospital gift shop and SecondChance, a local thrift store. Both Second Chanceand the Gift Shop are run by Copley HospitalAuxiliary, with proceeds benefiting the hospital.

It is with great pleasure that we recognize the following volunteers:

The 90 members of the Copley Hospital Auxiliary help keep the Gift Shop and the Second Chance thrift store fully stocked and open.The proceeds from these two shops make up thebulk of the funding raised by the Auxiliary to benefit Copley. The Auxiliary also holds two seasonal bake sales. Through these efforts, theAuxiliary provided $25,000 to Copley, funding the purchase of a Glidescope for intubations in the Emergency Department and equipment forthe Operating Suite.

The Auxiliary is more than simply a fundraisinggroup; socializing is important too! Each year, twoluncheons are held, providing a chance to catch upwith each other and hospital news as well as enjoya little entertainment. This year’s luncheons fea-tured a program on Aging Gracefully and aSecond Chance Fashion Show.

Sally Nolan, Second ChanceRobert Norton, Gift ShopVivian Norton, Gift ShopJean O'Rourke, HospitalGurli Olsen, Hospitaland Second ChanceLuanne Palardy, Second ChanceNancy Patterson, HospitalDavid Peters, HospitalJames Philbrook, Gift ShopDorothy Piche, HospitalGeorge Piche, HospitalArlene Preston, Gift ShopJeannette Randolph, Hospitaland Gift ShopLiz Raymond, Gift Shopand Second ChanceJeannette Ring, Gift Shop

and Second ChanceSue Roberge, Second ChanceJean Roberts, HospitalJanice Rushford, Gift ShopSam Ruggles, HospitalJune Russell, Second ChanceAnn Sabino, Second ChanceAddie Salls, Gift ShopKen Salls, Gift ShopDolores Schaarschmidt, HospitalShayde Shaffer, HospitalJudy Shanley, Second ChanceCarol Smith, Gift ShopDonna Smith, Second ChanceGeorge Spear, HospitalEdna Snow, Second ChanceRobert Snow, Second Chance

Jeanne Spear, HospitalJudy Stancilff, HospitalDorothy Stannard, HospitalPeter Stearns, HospitalBarbara Stevens, Gift ShopLillian Teale, Second ChanceRuth Tuthill, HospitalMackenzie Tyer, HospitalAngie Vanasse, Gift ShopMarie Wallinger, Gift ShopAmy Wan, HospitalJoyce Ward, Second Chanceand Gift ShopMary Lou Ward, Gift ShopPat Ward, Second ChanceJeff Wasserman, HospitalDebbie Wheeler, Second Chance

Fonda Whitemore, Second ChanceIrene Wilkins, Gift Shop and HospitalCarmeline Williams, Gift ShopArlie Williamson, Second ChanceMaureen Wilson and Sampson,HospitalGloria Wing, HospitalMargaret Woodard, Second ChanceJoAnn Wykoff, Second ChanceJoe Yacavone, Gift ShopDonna Young, HospitalJenna Zukswert, Gift Shop

In Fiscal Year 2009, 126 Volunteers Donated 16,136 hours of Service to Copley Hospital.

CELEBRATING VOLUNTEERS!

COPLEY HOSPITAL AUXILIARY...HELPING COPLEY CARE FOR THE COMMUNITY

Volunteers Mac Manning, Liz Raymond, Wanda Bradfordand Joyce LaRow with Jan Roy,Chair of Copley’s Board ofTrustees. They were honored fortheir years of service duringCopley’s annual VolunteerRecognition Brunch.

Volunteers continued

The first of two donations madeby the Auxiliary this year.Pictured are L-R: Gurli Olsen,Auxiliary Treasurer; LeahHollenberger, Copley’s SeniorDirector of Development; JudyShanley, Auxiliary President; Mel Patashnick; Greg Ward,Senior Director of ClinicalServices and Judy Grosvenor,Auxiliary Secretary.

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In addition to the many donorslisted over the next several pageswe also extend thanks to ourmany anonymous donors.

Legacy CircleJack DrowneGeorge H. FearonsGerald KirchnerSumner “Joe” House John M. WoodJohn Stevenson

Founders Society$50,000 and GreaterLucy D. Nisbet Charitable Fund

Philanthropists$20,000 - $49,000Copley Hospital AuxiliaryStowe Charities Inc.

President’s Circle$10,000 - $19,000George and Mary Jean BeimdiekGeorge H. FearonsUnion Bank

Benefactors$5,000 - $9,999Stella B. SargentGenevieve H. StoryAntimicrobial Therapy, Inc.Vicki Barrows Maitre

Patrons$2,500 - $4,999Peter and Brenda ChristieOneal and Margaret Demars, Jr.Judy Geer and Richard DreissigackerDavid and Debbie SchoopAIG/Stowe Mountain ResortStowe Rotary Club

Fellows$1,000 - $2,499Dona and Patricia BessetteSam and Dusty BoyntonLynn C. Cline and Carroll A. PetersSimone Cormierin memory of Marie Philippon

Mrs. Charles B. Cushwa IIIJohn and Julie EgenbergThomas and Mary Evslin, Evslin Family FoundationVera M. FitzgeraldClive GrayKatharine GreenewaltJane and Stan HaggettWilliam HendersonHenry and Barbara JordanLawrence E. KreiderJack and Laura LancasterHubert and Mary LechevalierHoward ManoshMarlene ManoshMelvyn and HelenmariePatashnickJack and Caroline PattenWilliam L. SchoopRoy and Pat SchwarzBrian Smale, M.D. and Dyeanne Racette, M.D.Anne and John SteelJane Watson Stetson and Eugene William Stetson IIIVirginia C. StreetApril Tuck and Ron CarterMargaret WalkerJennifer and Chris WaltonOran R. Young and Gail OsherenkoChamplain Valley Cardiovascular AssociatesConcept2 Inc.Consultants Period, LTDPepsi Bottling VenturesTopnotch at Stowe Resort and Spain gratitude from the Cummings Family and TopnotchUBS Financial Services Inc.in honor of Raymond Simon

Supporters$500 - $999Paul and Kathy BoslandJuliette BourneRichard and Mimi CongdonWalter N. CookAnne DodgeJon EgglestonCarol and Frank FerranteDr. and Mrs. David H. GarbuttKen and Janet GibbonsPatricia HouseDr. Mark Iverson

Mr. and Mrs. Charles L. JaffinDr. John KaedingFranklin and Marion KelloggRebecca Reggio and Philip Kiely, M.D.Jan and Dick Kilburnin memory of W. Arlen SmithBonnie KnightLinda Kramer and Peter G. Kramer, P.T./D.EdRev. Alden LaunerJoseph and Christine MaraDavid McLaneDr. John MechJohn and Adrienne PeacockCarole and Len PedvisDiann and Dana Percy, Jr.Merton S. and Ora H. PikeBarbara and Jim RobertsRobert and Mary RohrElizabeth P. RouseHeather and Richard SargentJim and Joanna SchoffJoel and Elizabeth SilversteinBarbara StevensJim and Joly StewartJack SykasMr. and Mrs. A. Scott TaylorDr. Anne Vitaletti-Coughlinin memory of Patricia CoughlinDana and Doris WildesH.P. Cummings ConstructionCompany

Associates$250 - $499Raymond and Betty BarilLewis and Betty Lou BlowersAbbott and Esta BraytonAvril and Nathan CochranBrian Coles and Kathleen O'NeillDorothy and George CookSteve CothalisLeland and Johanna DarrowDiane and Jay DolanLinda and Rick Elyin memory of Nathaniel MerrillJohn and Judith FarmerD. Aaron and Lawrence FrenchJohn and Mary FrostLady GibbonsBrian and Janet HarwoodPeter and Patricia HaslamPenny Hester-Ingram

Elizabeth HoldenLeah Hollenberger and Christopher DemarsRaymond and Barbara HunickeRobert Kaplan and Lisa WalkerIvar and Sally KasaksHenry and Lanny KingJane S. LandeJohn F. LaPanJoyce and Lefty LewisDavid and Lucy MarvinWilliam and Lillian MauerJohn and Karen MillerKathleen NormanNiels and Gurli OlsenMr. and Mrs. Jonathan OsbornPatricia Passmore Alleyin honor of Alden LaunerF. James PhilbrookDoug and Mary PhilipsenDavid and Glenna PoundRassoul and Ann RangavizMarilyn and Skip RosskamDr. David and Ruth RoyJan Roy and Steven YoungSue SargentKatherine B. SimondsShapleigh and Peggy SmithRichard and Joy SpanierStanley and Helen StoneyMr. and Mrs. Horace StrongNancy and Carroll SweeneyJoyce and Carroll TenneyWalter E. and Jane R. TowsleeShapleigh Smith and Dr. Melissa VolanskyMr. and Mrs. William WestermannHoward and Elsa WilliamsDave and Deborah YacovoneLinda Hazen and Stephen YanowJewish Community of Greater StoweStowe Insurance Agency, Inc.

Contributors$100 - $249Ellen and Jim AdamsAgnes J. AhrensPamela and Dale AllenHelen O. AndersonDawn K. AndrewsCarl and Jill Bakerin memory of Wesley S. LangdellStuart and Marion BarawWilliam and Susan Bartlett

Copley Hospital saves and changes lives, each andevery day. We’re able to care for our communitybecause of the many generous donors who givewillingly. They understand that it is not the size of the gift, but participation that matters. Theirparticipation helps Copley to stay current andresponsive; able to meet the anticipated and the unforeseen needs of our patients and our community.

A special thank you to an extraordinary group ofvolunteers: our Foundation Committee. Theywork year round, helping with fundraising events, spearheading the Annual Fund Campaignand inspiring others to join them in supporting Copley.

Foundation Committee

The next several pages are a wonderful display of thekind individuals, companies and organizations that supported our non-profit community hospital in FY 09,October 1, 2008 – September 30, 2009.

2009 REPORT OF GIVING

CHANGING LIVES...WITH

YOUR HELP

Marion BarawStoweAbbott BraytonEden & BurlingtonKevin D’ArcyStoweDenise CushwaStoweJohn EgenbergStoweKenneth GibbonsHyde ParkClive GrayGreensboroBrian HarwoodChair, WaterburyLisa HuntMorrisvilleHenry KingGreensboro

Peter KramerMorrisvilleLawrence KreiderGreensboroPauline ManoshMorrisvilleJohn MerrillStoweElaine NicholsStoweMelvyn PatashnickMorrisvilleJohn PattenStoweJan RoyWolcottHeather SargentMorrisville

Our new, donor-fundedHematology Microscope helpsidentify and count differenttypes of blood cell.

Donors helped Copley purchase new OR equipment.

Leonora BernheiselPaul BertocciDonald and Julie BlakeSteven and Gail BlumsackCynthia BorckMary Kay BoudewynsElinor and Benjamin BraytonTimothy H. and Susan C. BreenFlorence L. BridgesCleveland B. and Edith J. BronnerW. Averell BrownKimberly Bruno and Jeff SeivwrightFloyd and Gloria BuckLois Eby and David BudbillAnne C. BuellVernon BullardMike and Anne CassidyJ. Alfred ChouinardJohn and Melanie ClarkeNancy CohnQ and Philip CookMrs. Barbara Crawford TrustClement and Anne CurtisGlenn and Fifi DanzigerKevin D'ArcyIan and Felicité DavidsonPenny and Chris DavisNicholas and Elizabeth DeaneBeverly V. DeLaneyMary S. DemkeGeorge Desmarais and Emma ThompsonWinston DezaineJanet and Anthony Di BlasiMurray H. Diner, D.D.S.Mr. Robert F. DobbinRachel and John DuffyChristina EldridgeMr. and Mrs. Peter J. EleyDr. and Mrs. William T. Fagan, Jr.John and Heather FargisFlorence FarrellThorp and Sarah FreemanLois M. FreyAlfred and Joan FullerEleanor M. GainesStephen and Kathleen GillenArthur Gleiner, M.D.Charles and Caroline GoeringPhil GrayJane T. GreeneGerry and Terri GriffinSam and Lorna GuyMargot and Donald HallLise and Larry HamelConnie and Phil Hamel

Fran and Ross HansonBetsy Harper and Jeffrey SparksCarol HaydenLaura J. HeynAndrea HigginbottomMargaret HigginsJames HillisDavid and Trina HosmerBill and Lisa HuntEthel HunterDick and Marcia JohannesenGordon and Sue JohansonClifford W. JohnsonJohn and Patricia JohnsonEarle KeithLois A. KeithDebra KippJohn KirkpatrickRona KleinAdam W. Kunin, M.D.Frank and Ann LackeyTed and Kim LambertGert LepineSylvia and Benoit LeRiche, Sr.Leopold LeRicheCarolyn Levisin memory of Robert J. LevisDr. Mark Lichtenstein and Cynthia WestJill LindenmeyrMary Paul LoomisDee MacyJulian MalkielTod and Gwen MannPauline ManoshDenise MarcouxBob and Amy MarshallDonald and Jeanine MattsonMike and Kathy McColeBetty F. McGillDr. and Mrs. Jeffrey R. McKechnieFrances MelcherPeter and Bunny MerrillJohn and Millie MerrillDonald and Susan MillerJoseph K. and Maureen M. MooneyHeinz and Hilde MorgensternRachel and George MullenSarah NelsonBill and Lisa NelsonWilliam and Martha NiemiPeter and Sally NolanRichard and Cathy NormanR. Bruce and Carrie NourjianCarroll and Connie PageMax and Lorraine Paine

Nick and Eleanor ParisJames and Andrea ParkerKathy ParsonsCleveland and Virginia PattersonDay and Janet PattersonLinda and Donald PeetFrank C. PhilbrookRhoda and Joel PinskyPamela PlummerHeather PorterEugene PosnickWilliam and Elizabeth PostMichael and Virginia PowersElizabeth RaymondPaul Rogers, M.D. and Betsy FieldBruce J. and Anne RosenbergCatherine G. RossMary Anthony RowellSarah and Allen RubinCarolyn RuschpJames and Ruth SantosKen and Ann SavelaDr. Alvin and Mrs. Evelyn ScheinDonald H. SchmuckRobert and Carol SchulzJon and Karen ShreterDr. Beth SingerMary Jo SmythDr. Henry and Sarah SouthallKermit and Hazel SpauldingGeorge B. SpearMr. and Mrs. Harold SpragueJane and Duane SpragueRonald and Judy StancliffMarcia and Carl StewartJody StoddardTim and Cindy StotzMarianne and Leonard SussmanIrwin and Sara TaubenJoan C. ThompsonAlan and Ellen ThorndikeBob and Susan TittertonEdna TowleBarbara and Neil UlmanJohn and Jeannette Van BlarcomMrs. Angeline VanasseGeorge and Patricia von TrappGeorge and Patricia WardDouglass and Marjorie WashburnJoe and Bonnie WautersMr. and Mrs. Donald WebbBarbara and Francis WelchRichard WestmanBill and Judy WhitmanConstance H. YoungAction Collection Agency of Boston

Bordner Real Estate, Don and Nancy BordnerCalderwood Insurance Agency, Inc.Cantrill Clark Inc.G. W. Tatro Construction, Inc.Gravel Construction, Inc.Manosh Ventures, LLCManufacturing Solutions, Inc.

Friends of Copley- up to $99Paul AinsworthSybil L. AinsworthLeland AlperStephen and Jane AlpertMr. and Mrs. Lynn AltadonnaThomas J. Amidon, Esq.Helen AndersonRobert AustinBarbara Barawin honor of Stuart and Marion BarawJenneke BartonMerilee Batchelder David and Lisa BeachLois BeardSteven and Cynthia BersonCarolyn and Charles BetzGeorge H. BickfordFaith BielerLarry and Dot BlissLd and Marjorie BlissMarlene BourkeRalph and Susanne BoydAnn and Alan BoyeaBrewster C. Breeden, M.D.Jordan S. BrenerEdward and Rosemary BronstienJoan Campin memory of Gerald B. CampJane Campbell and Ted ZiliusGeorge C. Caner, Jr.Benjamin and Bobbie ChaseWilliam and Joyce ChiltonDale and Ginnie ChoukalosMartha CleliaMr. and Mrs. Carl ColomboFrances and Robert CorrowBob and Margaret CortPhilip and Linda CoteRichard and Sheila CrossStewart DaigeMargaret DaryDr. Thomas L. and Mary DavidsonElizabeth DavidsonClara L. DayMerna DeCovenyHazel Demars

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Mrs. R. Beverley DeterdingDebra and Michael DeweyMary Jane DexterJulie and John DouglasTom and Martha DouglassShirley DraperEverett DrinkwineMarianne DunnDaniel and Christi DussaultGeorge EastmanBob EcclesIrene EdwardsJohn and Josephine EmeryMarina EtingenCharles and Patricia EylerFlorence FalkWilla Farrell and Kathleen HentcyMs. Sally W. FisherAnita FletcherFrancis and Betty FloryDr. and Mrs. Lawrence J. FortierCarl and Elaine FortuneJoan Fox, CRNA, MSNHelen GaffneyLouise Gallant and Wade BakerD. Michael and Jane GandyDr. and Ms. Liam G. Gannon, M.D.Edmund and Susan GilbertJared GilbertDr. Arthur GillmanBob and Jean GilpinAnn GoodhueRosalind GoodmanEthelda GravesCorella GrayEthne GrayHarold GrayJudith M. GrosvenorKathy and Ron GrovesDoris GrunerClaire HancockM. HartmannCarl HarveyDavid and Dorene HerriottJohn and Lisa HewettMrs. Larry HeyerMadeline Hooperin memory of Merton HooperAlice JamesClea James, M.D. and Richard James, M.D.Edzard W. JanssenWilliam and Nancy JewettKenneth and Janet JohnstonDorcas JonesTravis JordeDavid and Vangie Kelly

Marjorie KelsoSheldon and Doris KleinAndrew and Kathleen KnittleRichard KnowltonWendy and Timothy KrugerMike Kubic and Leesa FineKenneth S. LambRodney and Janet LanphearRussell and Judith LanphearNancy Lemieux and William MetzlerRobert and Susan LetwenskiErnesta LevaggiCarla LevinRobert LevisAnita Goodrich LicataBodo LiewehrAgnes M. LintermannArthur and Pauline LloydAlan and Susan LukensLaird and Nancy MacDowellT.C. MallonDonald and Joyce ManningPaul and Patricia MarchandPeder and Mary MarcussenArnold MarekBonnie MarshallGale and Timothy MartinMargaret MaserCurtis A. MayoPatrick and Janice MayoJohn and Dorothy MendesIsabel and Larry MillerLyle and Rachel MillerPeter and Karen MonsenEric Montminyin memory of Ralph MontminyDorothy MoranWendy MorinJudith Nepveu, M.D.Jeffrey and Karen NicholsonSandy and Bernie Nisenholtzin honor of Irene and Arnold SegretoRichard and Patricia OdenJane OliphantDr. and Mrs. Edwin J. OlsenSusan O'NeillBeverly OsterbergJollie D. ParkerEtta PeabodyDavid and Andrea PerhamMorton PesnerGeorge and Dorothy PicheFrancis PotterMs. Cornelia V. H. PotterCliff, Sue, and Jeremy RandallDianne and John Reed

Harvey C. ReedMr. Anthony J. Risitano, Jr.John and Whitney RubinoCarole RussellBeverly RyderPaul SakashDavid J. and Ann Louise SantosHenry and Dolores SchaarshmidtKaren SeekampDick and Judy ShanleyKate and Jeff SimoneMr. and Mrs. Wade SimpsonWilliam and Marilyn SlocumCharles SmithEdith and Donald SmithPeter and Marcia SmithSteve and Peggy SpragueMr. and Mrs. Leo St. Cyr, Sr.Chris and Jeanne StearnsEdward R. StehlePeter and Debora SteinermanRobert and Judith SternsHarold and Carol StevensIrene D. StrongLawrence StudentZarina Suárez O'HaginMichael and Meike SweatmanDawn and Kenneth SweetserPaul and Geraldine SweterlitschJeffrey and Kellie ThomasAnne ThursbyBeverly TornroseGeorge and Martha TwomblyRalph and Hazel UrieMarguerite and Alvin WarnerMary WatermanTracy and Edwin WebsterKenneth WeightmanFrederick WellsMary WestCynthia and Craig WiltshireGloria A. WingSusan Wisehart and Howard DuchacekMary Osborne WitherbeeArthur and Marion WittelsMark Woodward and Cindy HennardCathy WrightAndre and Frances YokanaFiretech Sprinkler CorpK.A. Harvey's Manufactured HousingSargent & McKinney AdvertisingThe Cambridge Group

Matching GiftsBank of AmericaFM Global FoundationGreen Mountain CoffeeRoastersIBM International Business Machines MatchingThe GE Foundation Matching Gifts Program

Memorial Gifts

In memory of Benton EmersonLester AndersonSam and Dusty BoyntonBeth CarrierAllen and Helen FarrandBessie G. FerlandCorella Gray and Charlie DavisMark and Dustin LoatiShirley McFarlaneMary Val and David PalumboThomas and Karen WeeksCopley Professional Services Group, Inc.Gould CorporationPoulos Insurance, Inc.

In memory of Helen RuschpAnne AugustKermit and Hazel SpauldingDeborah SpoonerJane Weaver

In memory of Clarke FosterLyman and Joan ChurchillMr. and Mrs. Jonathan Osborn

Other Memorial GiftsVincent and Lillian Coppolain memory of Mr. and Mrs. Vincent CoppolaRobert and Marlene Davisonin memory of Alex and Ruth NimickWilliam Kropelinin memory of Mary C. KropelinMr. and Mrs. Jonathan Osbornin memory of Richard SnowVicki Strobridge and Familyin memory of Wyatt Mathew Peck

Every effort has been made toensure this report is accurate andcomplete. Please accept ourapology for any inadvertenterrors or omissions. Pleasereport any errors to ourDevelopment Office at802.888.8301 so that we maycorrect our records.

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22nd Annual Copley ScrambleThere were many winners, but when all was saidand done, Copley was the biggest winner of thisyear’s 22nd Annual Copley Scramble, raising more than $13,000 for Copley’s Charitable Care Fund. The event would not have been possible without the help of Copley HospitalFoundation Committee members John Merrilland Polly Manosh.

Presenting SponsorAbsolute Resource Solutions, LLC

Platinum SponsorHackett Valine & MacDonald, Inc.

Gold SponsorsThe Ruschp Family;Helen M. Ruschp Christi & Pat DickinsonCarolyn Ruschp

Siemens Industry, Inc.Union Bank

Silver SponsorsBenoit Electric Inc.Berry, Dunn, McNeil & Parker, LLCButternut Mountain FarmHP Cummings Construction Co.Helms & CompanyMetlife ResourcesNew England Air SystemsPepsi Bottling Ventures

Hole SponsorsE-Management Associates, LLCKleen IncorporatedOptimPrimmer Piper Eggleston & Cramer, PCStowe Rotary Club

Hole-In-One SponsorMcMahon Chevrolet

Bronze SponsorsDowns Rachlin Martin PLLCGravel Construction, Inc.Stowe Urgent Care

Stowe Wine & Food Classic The Stowe Wine and Food Classic continues toattract the attention of culinary afficiandos bothnear and far. Coordinated by Stowe Charities, Inc.to benefit Copley Hospital’s Charitable CareProgram, the three day event features an intimatewine tasting, a gala dinner/dance and rare wineand luxury item auction, culminating in a GrandTasting Day that features celebrity cooking andwine seminars and a variety of tempting tidbitsfrom Vermont’s renowned chefs. Trapp FamilyLodge donates their resources, setting the Classicin their famous meadow, framing the unique experience with gentle breezes, fresh air and gorgeous views of the Green Mountains we love.

Our thanks to the Stowe Charities, Inc. Board andEvent Committee for their passion for good foodand drink and their commitment to their localcommunity hospital.

Stowe Charities, Inc.Board:

Peter G. AndersonStowe

Anthony Campos Barre

Marcel ElefantStowe

John FaganWaterbury

John Mech, MDShelburne

Greg PausHyde Park

Kimberly PinkhamSt. Albans

Ed SchwarzSouth Burlington

John Sykas, Jr.Waterbury Center

Committee members:

Marino BartolomeiWaterbury Center

Cynthia BorckMorrisville

Kira ComstockStowe

Bruce CookeWarren

Lynn EspeyStowe

Leah HollenbergerCopley Hosptial

Maureen ParkerStowe

Jennifer VincentStowe

Save the Date! 2010 ScrambleJuly 17 at the Copley

Country Club

CHANGING LIVES...

WITH A FUN TIME

Sam Von Trapp is intrigued withthe auction offering

presented by John Fagan

Ed Schwarz was instrumental incoordinating the Grand Tasting

Stowe Charities, Inc. raised $20,000 for Copley’s Charitable Care Fundwith the Stowe Wine and Food Classic. Presenting the check to Copley’sMel Patashnick and Leah Hollenberger are Stowe Charities’ Jack Sykas,Peter G. Anderson, Greg Paus, Sam Von Trapp of Trapp Family Lodge

and Tony Campos.

Polly Manosh, Tim Trombley, Karen Rhodes and Peter Bolton

John Merrill, Jack Patten and Millie Merrill Gaetano Vicinelli, Millie Merrill, Clay Simpson and Henry King

Union Bank’s Team; Richard Sargent, Tim Meshako, Darryle Mongeon and Dick Marron

Save the date!The 2010 Stowe Wineand Food Classic,

June 18-20, features thewines of Owen Roe andcooking demonstrationswith Chef Annie Copps,Yankee Magazine’s Senior

Food Editor

27 28

Balance Sheets

Assets FY2009 FY2008

Operating cash and cash equivalentsPatient accounts receivable, netInventoryPrepaid expensesOther accounts receivableAssets limited as to useProperty and equipment, netDonor restricted assetsDeferred financing costs, netDeferred compensation

Total assets

Liabilities and net assets

Accounts payable and accrued expensesAccrued payroll and related expensesEstimated third-party payer settlementsDeferred compensationLong-term debtRestricted net assetsUnrestricted net assets

Total liabilities and net assets

Copley Hospital Inc. Statement of Revenue and Expense (Audited)

Revenue

Gross revenueLess: Charges not paid by payersLess: Charity careOther revenue

Total Revenues

Expenses

Salaries, fees and benefitsSupplies and otherDepreciation and amortizationMedicaid provider taxBad debts (unable to collect on payment):InsuranceInterest

Total Expenses

Excess of Revenue over Expenses

Service to the Community

FY2009 FY2008Patient Visits

Admissions 2,365 2,599Births 252 275Emergency Room Visits 12,601 12,614Critical Care Transports 79 96

Diagnostic TestsLaboratory Tests 308,775 304,077Imaging (Radiology, Ultrasound, 29,193 29,332

CT, MRI,Nuclear medicine)

Clinic visits 7,604 7,415Rehabilitation Treatments 57,041 61,811Respiratory Therapy and related Procedures 11,204 12,440Surgeries 1,851 1,895

Payer Mix Medicare 31.5% 31.6%Medicaid 19.4% 18.8%Commercial 45.4% 45.2%Self pay 3.7% 4.4%

Total 100% 100%

$ 4,498,999 $ 1,670,175$ 2,888,720 $ 3,305,283$ 1,711,478 $ 1,683,582$ 743,792 $ 946,043$ 169,874 $ 130,157$ 6,350,152 $ 5,625,929$10,459,119 $ 9,533,973$ 3,679,055 $ 4,578,878$ 65,307 $ 68,493$ 545,828 $ 408,396

$31,112,324 $27,950,909

$ 3,486,001 $ 2,440,191$ 3,315,080 $ 2,039,813$ 690,997 $ 450,341$ 545,828 $ 408,396$ 3,865,000 $ 3,960,000$ 3,679,055 $ 4,578,878$15,530,363 $14,073,290

$31,112,324 $27,950,909

$66,543,609 $65,131,093($22,429,550) ($21,233,826)($822,160) ($795,628)$2,288,457 $ 1,010,560

$45,580,356 $44,112,199

$26,754,255 $25,821,388$11,525,498 $10,594,461$ 1,743,831 $ 1,693,340$ 1,812,660 $ 1,669,257$ 1,559,308 $ 1,804,082$ 651,137 $ 756,674$ 76,594 $ 145,989

$44,123,283 $42,485,191

$ 1,457,073 $ 1,627,008

Salaries, fees and benefits

Supplies and other

Depreciation and amortization

Medicaid provider tax

Bad debts Insurance

Interest

Expenses

Medicare

Medicaid

Commercial

Self pay

Payer Mix

FINANCIAL STATEMENTS

Trustees

Jan RoyChairWolcott

Kenneth GibbonsVice ChairHyde Park

Dana WildesTreasurerMorrisville

Anne Vitaletti-Coughlin, MD,SecretaryStowe

Michael AlexanderStowe

Bryce BrentonMorrisville

Brian ColesMorrisville

Willa FarrellEast Hardwick

Elaine NicholsStowe

Melvyn PatashnickMorrisville

Nancy PutnamJeffersonville

Elizabeth RouseHyde Park

Brian Smale, MDElmore

Joel Silverstein, MDHyde Park

John SteelStowe

Mark WoodwardJohnson

Dave YacovoneMorrisville

Senior Management Team

Melvyn PatashnickPresident

Rassoul RangavizChief Financial Officer

Carol FerranteSenior Director Facilities andSupport Services

D. Aaron French, RN, BSN, BS,Senior Director of Nursing

Leah HollenbergerSenior Director Development,Marketing and Public Relations

April TuckSenior Director Human Resourcesand Corporate Compliance Officer

Greg WardSenior Director Clinical ServicesTRUSTEES

& SENIORMANAGEMENT

TEAM

New TrusteesElaine Nicholsand Nancy Putnamwith Melvyn PatashnickPresident & CEO

Leslie Abramson, MD MorrisvilleMichael Alexander StoweJudith Alexander StowePamela Allen MorrisvilleRichard Bennum, MD StoweGorden Bowen MorrisvilleJane Campbell MorrisvilleJ. Alfred Chouinard Hyde ParkBrian Coles MorrisvilleEdward Connors Green Valley, AZGeorge Cook Hyde ParkDorothy Cook Hyde ParkDebralee Dorain WolcottKevin Dorain WolcotttJohn Egenberg StoweWilla Farrell East HardwickFrancis Favreau MorrisvilleLois Frey JohnsonKenneth Gibbons Hyde ParkArthur Gleiner, MD Stowe

Sandy Grace Hyde ParkClive Gray GreensboroSharon Green MorrisvilleJane Greene MorrisvilleKevin Griggs MorrisvilleRoger Hale GranitevilleClaire Hancock MorrisvilleBetsy Harper CambridgeBrian Harwood WaterburyCarol Hayden Hyde ParkLeah Hollenberger MorrisvilleEthel Hunter JeffersonvilleAnne Johnson WaterburyKenneth Kelly EdenPeter Kramer MorrisvilleWendy Kruger HardwickChris Ladue So. BurlingtonTheodore Lambert Hyde ParkMary Lechevalier MorrisvilleMark Lichtenstein, MD GreensboroDenise Marcoux Hyde ParkJanice Mayo CambridgeDavid McLane Hyde ParkDennis McLaughlin WilliamstownJohn Merrill StoweEmily Merrill StoweWarren Miller ElmoreMcDonald Miller MorrisvilleFloyd Nease JohnsonHartley Neel, MD StoweAmy Noyes WolcottMax Paine Morrisville

Melvyn Patashnick MorrisvilleDorothy Piche ElmoreGeorge Piche ElmoreDean Pineles StoweDyeanne Racette, MD ElmoreRassoul Rangaviz MontpelierFred Rossman, MD MorrisvilleElizabeth Rouse Hyde ParkJanice Roy WolcottSue Sargent MorrisvilleHeather Sargent MorrisvilleRichard Sargent MorrisvilleJoel Silverstein, MD Hyde ParkBrian Smale, MD ElmoreJohn Steel StoweNancy Sweeney BartonScott Thompson MorrisvilleDonna Toohey DanvilleApril Tuck JeffersonvilleDavid Vinick MorrisvilleAnne Vitaletti-Coughlin, MD StowePatricia von Trapp WaterburyLindsey West MorrisvilleKatherine Wilder MorrisvillePeter Wilder MorrisvilleDana Wildes MorrisvilleCynthia Wiltshire Hyde ParkGloria Wing MorrisvilleCarol Wood-Koob LowellMark Woodward JohnsonDavid Yacovone MorrisvilleSteven Young Wolcott

CORPORATEMEMBERS

Members of Copley HealthSystems, Inc. hold responsibilityfor ensuring that the needs ofthe community are representedand guide the governance of thehospital. They vote on proposedbylaw changes and elect trusteesrepresentative of the communityto govern the hospital. Copley isgrateful to its entire membershipfor their involvement:

528 Washington HighwayMorrisville, VT 05661802-888-8888

www.copleyvt.org

Expert care with a personal touch